Sandman Hotel Vancouver Airport

Sandman Hotel Vancouver Airport descritpion

Moments from Vancouver International Airport, this hotel has free shuttle service to and from the airport. An on-site restaurant as well as modern guest rooms are featured.
Start the day at the Sandman Hotel Vancouver Airport with a cup of coffee from in-room coffee makers or with a workout in the on-site fitness center. Relax in the hotel's whirlpool or enjoy a cocktail and a meal from the on-site Moxie's Grill & Bar.
The Vancouver Airport Sandman Hotel is only a short distance from a variety of shopping, dining and entertainment options. Minoru Park as well as a number of golf courses are also easily accessible.

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The staff speaks English——Sandman Hotel Vancouver Airport's staff speaks:French,English
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Facilities of Sandman Hotel Vancouver Airport

Pets ：Pets are not allowed.

Activities ：Fitness Center | Indoor Pool

Food & Drink ：Bar

Internet ：Free!WiFi is available in the hotel rooms and is free of charge. | Free!WiFi is available in public areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Non-smoking Rooms | Family Rooms | Heating

Languages Spoken ：French | English

Reviews for Sandman Hotel Vancouver Airport

Review 1：The room I was allocated had been renovated a year prior .....so in terms of layout /comfort it was good value .....however the room absolutely stunk of stale cigarettes ...the housekeeper trying to convince me it was a renovation smell ..pointing out a closed off area for smokers a few doors up from mine......which did not nothing to alleviate the bad smell in my room ....I tried my best to tolerate the smell but eventually had to ask for a room change The second room had a mild cigarette smell but it was tolerable .....however the phone in the room did not work ....the old heating system made a noise all night long even though I turned everything off When I initially checked in I asked for a late check out ...I was given until 3.00pm the next day ...however that information was not passed on when I changed rooms and the Front Desk rang me at 1.00pm the next day to ask whether I was checking out or staying on I also went to Moxies Restaurant for something to eat shortly after checking in ....I ordered an entree of lettuce cups and chicken /soy filling ...three quarters of an hour later I still had not been served while new arrivals of two or more in the party were being served before me ...in the end I had to ask if the food was going to arrive as I had to leave ...so many waitresses passed my table and totally ignored me .....seemingly because I was alone and perhaps represented low dollar value to them Sadly there seemed to be a total lack of interest from the time of check in to eating in the restaurant and checking out Regardless of the renovations the hotel still has a very dated feel about it ....their needing to clear /clean the rooms of stale / old cigarette fumes etc during their renovations

Review 2：The bed was comfortable

Review 3：Because my husband left very early for the airport, the hotel's records had us listed as checked out, even though my husband never submitted his room key or said he was checking out. I was still in the room! If I hadn't put a "Do not disturb" sign on the door, a maid probably would have come into the room while I was still in bed. That same morning, we didn't receive a newspaper at our room door and when I checked at front desk, I was dismayed that they thought we had checked out. The room was in my name, using my credit card and I still had both our key cards in the room. When the manager asked that morning how long I was staying, her tone of voice seemed to imply I was overstaying. Not impressed.

Review 4：Free apples. Ability to make coffee in the room. Having a microwave. Hot tub, pool, and gym room. Having Moxie's right next door. Had an excellent meal there and enjoyed the atmosphere and waitress.

Review 5：Old hotel, dirty walls, bathroom vent was filthy, rust on lights, rug was wore out, Small room. Very noisy location. Non stop trucks and car noise and horns.

Review 6：Shuttle to airport

Review 7：Staff were really helpful and friendly. Facilities were fine--nothing fancy, but in good repair and not shabby. Great location & very good airport shuttle.

Review 8：The internet WIFI did not work in the room...the signal was barely perceptible. The desk said too many people in the hotel. Isn't that the object? UPGRADE THE SERVICE!

Review 9：Close to the airport

Review 10：I dropped my key on the floor and when I bent down to pick it up I found a pair of dirty socks and other items of garbage under the bed.DISGUSTING. We asked for an early morning wakeup call and did NOT get it.

Review 11：The room I had this time was a bit small and not much floor space for travellers carrying a lot of luggage. No help available for luggage....

Review 12：Friendly accommodating staff, willing to do anything to help. Always a smiling face and very efficient at checkout.

Review 13：The internet connection was horrible in the room. Also for two night, there was a very bad smell was in the entire neighborhood like burning the garbage and it lasted for hours. I asked for a knife to peel fruits and they said I should buy room service to get a knife.

Review 14：The room was clean.

Review 15：The price seemed high for general pricing. similar hotels run about 65.00 cheaper but it was the only one I could find on very short notice

Review 16：24 hour shuttle

Review 17：I purchased wifi when I reserved with booking.com. They didn't have a record of that but I had proof through my email confirmation. They honoured it ( I'll check my receipt closely so I don't get charged twice) but were snarky about it.

Review 18：Central. Easy access to public transit but can walk to most popular sites

Review 19：Reception was busy and staff didn't seem in much of a hurry to move things along.

Review 20：Spacious and comfortable room, quiet. Typical airport hotel with good shuttle service plus walkable to sky train station.

Review 21：Wifi is not always perfect and sometimes fades in and out, very frustrating when trying to work.

Review 22：Staff are excellent, adjacent to a very good restaurant which also has an excellent staff. Location makes it easy to get to various locations including the airport.

Review 23：The bar fridge in the room was extremely noisy and the room was outdated and could have used a few updates.

Review 24：Located close to the airport with easy access.

Review 25：Horrible wifi reception, the bathroom were old and towels had stains on them, the staff was not helpful with any suggestions for the restaurants in the area and the beds were so hard!

Review 26：i like the design of the rooms and that there were two elevators. also the room temperature was good.

Review 27：They had been very helpful from the beginning. On the day we needed to go to the airport, there was a bad traffic that caused their shuttle to come late. They quickly called in 2 taxis to take us, at their expense. Very professional.

Review 28：Nothing. The lobby was dirty, disheveled, and smelled unclean. It took over 30 minutes standing in line just to check in. The desk was understaffed at a time when people are normally checking in. Bed was hard, had a very poor sleep, couldn't wait to get out of there!

Review 29：Location

Review 30：There was a hair on the wall of the shower, ew! Wifi sucked, very weak and kept cutting out. Pillows were done, they were too flat for me.

Review 31：Staff was super friendly and accommodating. Desk made it easy to book your airport shuttle. Room service was very quick and food was hot and good!

Review 32：Cost was too high I was with a group of parents involved in a volleyball tourney they were all closer to the venue/airport and paid much less at newer hotels.

Review 33：No problems encountered. 'Breakfast included' would have been a bonus but didn't detract from our stay.

Review 34：Check-in staff very helpful and friendly. Accommodated our request for a different room which exceeded our expectations.

Review 35：Nothing, it served its purpose perfectly.

Review 36：Staff - the guy checking us in and out the next morning was possibly the funniest and most cheerful employee we've met :-) Free shuttle service every 30mins to the airport, 24hrs a day. Nice restaurant on site. Easy to get into town with the skytrain from a stop relatively close to the hotel. A taxi would probably be around $10 to the nearest stop.

Review 37：Within easy reach of airport with free shuttle. Good standard of accommodation with Moxies restaurant attached. All check in staff encounter very pleasant and helpful.

Review 38：It would have been nice to have had a breakfast included, or at least coffee in the reception area in the morning.

Review 39：The location, 24 hour airport shuttle service, the fact that Moxie's is connected to it, and the friendly service that was provided. There was a problem with the air conditioner and it was dealt with promptly. Being within 10 minutes of the airport makes this a great stop-over location when traveling.

Review 40：We were upgraded to a loft room with a kitchenette. The room was great. The location worked out well for our plans. We had stayed here before and would in the future.

Review 41：SkyTrain stop is 4 blocks away but it's a long 4 blocks - will take at least 15 minutes to walk. Shuttle driver made it sound like it was a quick 4 block walk.

Review 42：Serviceable accommodations for on night stay. Friendly staff when not too busy.

Review 43：Had booked a king size bed but none available and so had to accept two double beds. Room hadn't been cleaned properly following redecoration. Bedside light didn't work unless main lights on.

Review 44：Near the airport with a shuttle bus.

Review 45：My stay was only a good experience for me.

Review 46：Check in was a very pleasant experience, the staff was friendly and very helpful with giving recommendations for transportation back to the airport, which I was not familiar with.

Review 47：The gentleman on the front desk was courteous & helpful, our room was clean & comfortable. We had dinner at Moxies. The staff were short and their service was poor. My husband joined me for dinner we did not get silverware with our dinner. we asked for some & she returned with one set wrapped in a fabric napkin. We asked for another set for my husband he got set with paper napkins. The poor service continued. In the morning I attempted to get on the shuttle. The driver refused me & my small carryon by putting his hand up in my face. I am 54 years old this is NOT acceptable. He then got on the bus shut the door.As I was walking back into the hotel he came in asking if I needed a shuttle. He turned walked away took my suitcase threw it on the pile in the back. I will never book at the sandman again!!!!!

Review 48：Check-in clerk made error on our early morning wake-up call and we did not get one. (Luckily my wrist-watch woke us.)

Review 49：Close to airport for early morning flites

Review 50：extremely slow service in hotel restaurant--Moxies....both in having order taken and in receiving food. We were in before 8p and waited on at 8.15p. Watched staff kibitz while 2 others worked. Dinner cold when received salad was replaced with requested dressing when dismay shown at not being asked what dressing would be liked. Carpet in room stained. This was the only hotel we had that had a carpet. (had been away for a month)

Review 51：nearness to YVR it has a shuttle service comfortable and quiet rooms

Review 52：They are improving their hotel and the current construction was a little annoying but it's for the better good so I wouldn't hold it against them

Review 53：If you just need a night for the airport I highly recommend this one. Otherwise the location is a little to be desired

Review 54：The hotel itself was fine, but finding it after dark in busy traffic was challenging. There was a second Sandman property in close proximity (which we stopped at first before being redirected). We also had to go through another hotel's parking lot to get on the Sandman property by following a tour bus down a narrow lane....a bit confusing even with a GPS and without local knowledge.

Review 55：Room had a jacuzzi (in the main room) and a bedroom loft, as well as a kitchenette, both of which were a total surprise. If you were mobility challenged, you should mention this when you book the room to avoid climbing to your bed. Otherwise, comfortable and lots of room.

Review 56：Construction and renovations going on so restaurant, pool and hot tub were closed down without any notice prior to arriving. It took forever to get hot water running in the shower and couldn't get even warm water from the sink. Overall the stay was very disappointing, happy we booked elsewhere for the rest of the weekend.

Review 57：The room was really small, the bathroom was dirty and old, the towels were stained, the pillows were old, smelly and flat and the parking was really tight for a larger car. Go anywhere else.

Review 58：Location was good but that was about it.

Review 59：The bed...it looked like it had been slept in. You need new beds and bedding. The bottom sheet is too small for mattress. Pillows awful. Microwave did not work. Need more ordinary teas. towels were ridiculously small and old.

Review 60：The convenience staff

Review 61：The fact that I had to park my car at the other hotel then wait half an hour for the bus back. Nuisance after a long drive. The fact that you only have access to an expensive restaurant...no free breakfast.

Review 62：The fact that I could get a better combined deal with parking and hotel.

Review 63：Uncomfortable chair in room. Low toilet.slippery shower in tub...dangerous... No plug for cpap breather had to use extension cord of Mine.

Review 64：Location .shuttle services.moxies restaurant.

Review 65：Parts of the hotel starting to look a bit tired, particularly the bathroom. Could do with redecoration. Hand basin tap is dripping.

Review 66：Location to airport is excellent and ideal for stopover prior to travelling.

Review 67：The hotel has been renovated from the outside and in the lounge but the rooms could use a little more attention. The washroom didn't have a fan so when you got out of a shower it felt like you were in a sauna.

Review 68：The location of the hotel was perfect for our trip. The receptionist was very accommodating we had taken a ferry from Vancouver island and wanted to check in to the hotel prior to our engagement which was well before check. We arrived at the hotel and checked immediately no line ups.

Review 69：Altough we got a good deal about the price for a room, the room itself was very small and we felt we got the smallest room that this hotel had.

Review 70：The restaurant was awesome, very delicious!

Review 71：The rooms were great and the location is close to major freeways and shopping in Richmond. The staff was friendly and they went out of their way to help us.

Review 72：The pool was closed the first night The AC didn't work the second night Room had holes in walls and mirror in washroom hanging half off Was located a little further from Downtown than assumed (my bad)

Review 73：We were sent to another Sandman to swim since the pool was closed Free parking Friendly front desk staff

Review 74：The staff was curt and condescending...we had very heavy luggage and they had no one to help us. We had to carry big bags ourselves. I have stayed at so many hotels however I have never seen such a poor co-operation...

Review 75：My booking.com hal to he 597 CAD and I wanted to pay that ammount the first day we arrived but were advised to do that the morning we leave. I insisted in my request a few more times and made reception a to acknowledge the final bill the night before we leave. Yet only a few minutes to our Airport service in the morning I found myself doing a 900$ bill. Yes the situation was rectified later on that day but I had to read and write mails as I-as rushing to change plain with family at Torond heading for Istanbul. Wasn't nice at all

Review 76：no a bell boy to help with luggage and the only trolly available was almost never there The staff called for one but it never got there

Review 77：quiet and clean Restaurant bar right there lots of parking

Review 78：Pillows were terrible. Shower/bath OK but not clean. Internet service very poor and slow.

Review 79：The location wasn't bad. Easy walking distance to train. Ypu could always take shuttle back to YVR if it's raining.

Review 80：To be fair, we spent just one night there from about 7pm till 6am next morning. For this reason, I did not complete all the evaluations. It was excellent for a very short stay!

Review 81：Room booked thru booking.com was so small there was no room for one suitcase anywhere, no closet either.

Review 82：Room was changed to a larger one by the hotel when we complained.

Review 83：- very unfriendly and unmotivated staff - 3 minutes walk from lobby to the room (poorly described) - dead plants and flowers - very shabby pool (out of order) - needs heavy refurbishing - room smelled like smoke although non smoking hotel

Review 84：- it wasn't dirty

Review 85：Having to use our room key, every time, to move the elevator up or down was a nuisance but a good security feature that we got used to.

Review 86：Great value for the money: close to airport, comfortable, clean rooms, 2 good restaurants on property, friendly, helpful staff, and a secure property. Used the airport shuttle service twice and didn't have to wait long either time, friendly driver, too.

Review 87：sleep was poor because of the noise, AC is way too noisy, but could be turned off. The electric buzz (60Hz) from the Sandman sign outside of the wall could not be turned off.

Review 88：The rooms, small counterspace in the bathroom. Lumpy pillows. Stayed two nights, the beds were not made, cups not washed. The bedcovers were tossed crumpled up by side of the bed. Room was not vacuumed. Dirty and smelly.

Review 89：Front desk seemed to lack number of people to manage well. Always seem to see the same one person acting as front desk, concierge, trouble shooter etc... The gym was not good. Lacked equiptment.

Review 90：Free Parking, Great Location, Clean, nice pool.

Review 91：I didn't like the location as our GPS couldn't recognize the address so we had to use the Sandman Signature address which is nearby and it would be nice to have the same price in a Sandman in downtown Vancouver.

Review 92：I like the friendly staff.They are happy,always smiling and give great service.Our room was perfect everyday.

Review 93：-We did not get the room we had booked. At arrival we were told that wehad been"upgraded" from "two beds" to "one bedplus sleeping couch plus kitchen". Staff insisted that this was asuperior room even though we pointed out that we had no use for akitchen. In the room there weren't even sheets for the sleepingcouch. When we refused to accept this we were quickly moved to anotherroom. This had not been cleaned properly, there were used towels in thebathroom and hair all over one of the beds. -Room was very hot. Windowcould barely be opened. Air condition was very loud and kept as awakehalf the night. -WiFi not usable -No breakfast options

Review 94：-Free airport shuttle -Staff was friendly and professional. -Because ofthe issues with the room we got a partial refund

Review 95：the check-in staff was serving me and yelling instructions/information to another client so check-in was neither smooth nor pleasant air conditioning didn't work used water bottle and chip bag under bed was told the shuttle would take me to the south terminal and it did not

Review 96：fridge and microwave pool

Review 97：We enjoyed the pool, but it may be helpful ti note that there is no shallow end for children. This was a bit inconvenient for us, as I had brought my 4 year old and 1.5 year old down alone, and then found that I had to hold both of them until my husband got there!

Review 98：The hotel is close to the airport, and easy to get to, and was conveniently located for our trip to the Twassen ferries the next day. The guy at the front desk was helpful and polite, even though at first they couldn't find my booking. He also made a great effort to speak to us in French, once he heard us speaking it to our children. Having a Moxies on site was very convenient for us, as we had just come off a flight with two young children, and didn't really feel like going anywhere.

Review 99：Free shuttle bus to airport every 30 mins, we had our room upgraded free of charge which was a nice surprise, all staff friendly and very helpful with directions to attractions in Vancouver

Review 100：The air conditioner rattled when ever it came on. Kept me awake all night. When we checked out the clerk just took my cards and didn't ask if I wanted a copy of my receipt or anything. Seemed preoccupied. As well our daughter forgot her toothbrush and the hotel was out of them.

Review 101：Check in was great. Clerk was very nice and helpful. Pool and hot tub were nice. Moxies food was delicious as was the staff..

Review 102：Very friendly and helpful staff.

Review 103：noisy guests both in the adjacent rooms and hallway

Review 104：there was no complimentary water

Review 105：microwave

Review 106：When we arrived very late found the bedding not clean so requested another room which was much better.

Review 107：Liked everything

Review 108：Staff was more than accommodating. Location was excellent - close to airport, sky train,

Review 109：Mattress like a rock!!!

Review 110：I stayed in a mini suite. It had all the comforts of home.

Review 111：They do not have 24 hours room service

Review 112：Clean, comfortable, class place. The on-site restaurant is awesome.

Review 113：Good place to rest before flight

Review 114：Pool and jacuzzi pristine

Review 115：Quiet room, shuttle to airport, restaurant in same building

Review 116：Easy together to from our location

Review 117：Noisy and dogs barking

Review 118：Room and reception desk

Review 119：Everything! Definitely our new place to stay!!!!

Review 120：Waiting for a room

Review 121：I arrived early. Had to wait couple hours to get a room.

Review 122：Loft room. Very warm despite air conditioning and fan. Poor air circulation

Review 123：Location was great

The Fine Print

Upon check-in, photo identification and credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional charges.