Executive Airport Plaza Hotel

Executive Airport Plaza Hotel descritpion

Providing a free shuttle service to Vancouver International Airport and close to a number of area attractions, this hotel features spacious accommodations, modern facilities and delicious on-site dining options.
The Executive Airport Plaza Hotel is located close to the Richmond Centre Mall shopping center, as well as the Gateway Theatre and Richmond Nature Reserve. Guests at the hotel can also easily visit the nearby RiverRock Casino.
In addition to state-of-the-art convention facilities, the Airport Plaza Executive hotel features a rooftop jogging track, an indoor pool, a hot tub and a fully-equipped fitness center.
Guests can enjoy a variety of on-site dining options. Tivoli's features bistro-style dining, Carver's Steakhouse and Lounge features steakhouse cuisine. Alternatively, guests can relax at the Ceili's Irish Pub.
The Richmond Olympic Oval is just over half a mile from the property.

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Facilities of Executive Airport Plaza Hotel

Outdoors ：Grounds | Terrace

Pets ：Pets are not allowed.

Activities ：Fitness Center | Hot Tub | Indoor Pool (all year)

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

Reviews for Executive Airport Plaza Hotel

Review 1：1. The service. When I and my two children (6 and 10) arrived in the lobby, the first person to greet us said "can I help you?" and when I said "I would like to check in" he said "Are you sure you are in the right place?" I found that an odd and not particularly welcoming or helpful comment. The same gentleman who made this comment also came to our hotel room at my request to provide a room service menu as I could not find it (it turned out to be in one of the drawers of the desk but the desk drawers have no handles and are curved in shape; I had only found one drawer of the desk and that one was the empty one). While he was in our room providing the room service menu, I asked for some help finding the TV channel that shows what is on other channels. I think he thought I was asking how to switch channels and he said "That is very easy but I will show you" or something like that. Again, that is not a particularly helpful or customer-service oriented comment. It is also not necessary to make that comment. It suggests that what I am asking is so easy that I shouldn't have to ask. Even if that is true, it is not a good idea to have that sort of attitude with one's customers. And, of course, it turned out that I was not asking what he thought I was asking and the reason I could not find the channel that lists what is on other channels is that there wasn't one.2. The pool. The pool and the pool room were very cold. I looked at the temperature of the pool room on the thermostat and it was a few degrees below regular room temperature (70 degrees F or 21 degrees C). We swam twice and both times it was cold enough that we could only swim for about 15 minutes before we were too cold to continue. I am not generally cold in pools, even pools where others complain that the temperature is too cold. My children have NEVER complained that the water is too cold at any rec centre or any other hotel pool.

Review 2：The hot tub, although it was not in the same room or even building as the pool. Free parking. The fridge in the room. It was close to other amenities (shopping, etc.).

Review 3：Some staff do not smile or even look at guests when they walk by. Rooms are not that clean; an example was the grimy electrical outlet in the bathroom.

Review 4：We appreciated the excellent location and the amenities in the hotel. We enjoyed a walk on the rooftop garden. The shuttle driver was very nice, as were some front desk staff.

Review 5：The toilet ceiling inside my room was like raining in the middle of the night. Staff try to locate me on the ground floor room and I strongly oppose.

Review 6：Free Airport shuttle

Review 7：I was told the hotel gave you 14 free parking days if you stayed one night, so we stayed there because of it - turns out they do not do that-had to pay extra $50-very hard to argue at 3am on the way to the airport

Review 8：The air condition is quite old and dusty.

Review 9：Hotel is near the airport and the train station going to Vancouver city center. There are also good Asian restaurants near the hotel.

Review 10：We were put in a separate building which was different from the actual hotel building & when we questioned this we were told it was because our reservation was done through booking.com Almost seemed like we were excluded. The body wash in the room was heavily scented & lemon grass fragrance... That made my shower experience a very horrible one, I suggest that non scented body wash be put in the bathroom going forward. There was no remote for the Air conditioner... My entire night was a nightmare as it was really hot & uncomfortable in the room all through. I wasn't happy overall

Review 11：Nothing in particular

Review 12：The refrigerator in my room did not work, and the bill I got was far different from what was advertised.

Review 13：The reception area had a nice ambience, and the staff were generally courteous all around. There was also a free shuttle bus to and from the airport as advertised.

Review 14：Our suite was right across from the elevator and we could hear the elevator running constantly. The shower head in the bathroom is a rain shower which should be very nice but not the right shower head as they have it coming out of the wall like a normal shower head and since there is no shower curtain the water goes everywhere, all over the floor when you are trying to shower and makes it very slippery.

Review 15：Upon our arrival we were upgraded by the staff to a deluxe suite in the executive tower. The staff were friendly and courteous. Overall our stay was very pleasant. I am making a few comments about what we did not like hoping this will help the hotel make the stay of future guests more enjoyable.

Review 16：It was a Monday and all their restaurants were closed. Had to eat at the pub which was too noisy and high tables for my elderly mother.

Review 17：Reserved on line and got great last minute price.

Review 18：I did not like the room and the current condition it was in. Most of our furniture within the room were old and worn. The cabinet door where the mini fridge was stored did not close properly. Aesthetically not pleasing. Also their amenities were not clearly mapped out. We had difficulty finding the fitness center and hot tub.

Review 19：I like the location and convenience. Walking distance to Richmond Center and other stores and restaurant it was an ideal spot.

Review 20：Reserved suite Room but they give us a standard room. But they still Charging the standard room to suite price. Very dishonest staff. Very disappointing accommodation. Not very happy at all.

Review 21：The room with all de noisy airco's en ventilators in front of the window The very loud rumbling refrigerator: which was broken and could not be silenced. The Smell in the room, like it had not been aired for weeks.

Review 22：Location Transport to the AirPort

Review 23：The bed was horrible. We did not have a fitted sheet on our bed, it was just a sheet tucked in, our ac made a horrible noise. We booked a room due to the fact it was near the airport and we had an early flight. As well, because we were staying with family and were sleeping on the couch and floor. We hoped to get a good sleep by booking a hotel, and it was the worst of our trip.

Review 24：The location.

Review 25：Had to wait longer than expected in the afternoon for the room to be ready. Was charged more than was advertised. Other Hotels charge what was quoted. The bed had sheets and mattress protector to small and not fitted so had to sleep on the mattress with bedding scrunched up underneath.

Review 26：-Very slow WiFi in the room -Housekeeping missing something almost every day of cleaning the room (i.e. took away our used bar soap without replacing with a new one; left mugs with tea stain on the desk)

Review 27：Convenient location

Review 28：We were pleasantly surprised to find we had been given a complimentary upgrade when we checked in and were given a penthouse suite! It was very unexpected and a wonderful surprise. We were travelling with our infant and so this was even more appreciated as there was space for her to sleep on the second floor while we enjoyed the living space downstairs. It was a short drive to the airport when we left which was ideal. It was a great experience for us!

Review 29：Didn't like that we parked in a different building from where our room was. It was a long walk with our stuff. The room and hallway smelled like cigarette smoke. The water didn't drain out of the tub when we were showering.

Review 30：The lobby was clean and very nice

Review 31：Pink wallpaper in the older wing (petty I know :) )

Review 32：The suites were lovely, and we were very generously upgraded. The malls are close and the restaurants good. Thank you. You were very helpful.

Review 33：I really appreciate the fact that they upgraded me twice now to a better suite now that I am a regular customer. I am pleased that they show appreciation for my business. It is so rare these days.

Review 34：Parking was a bit of an ordeal: limited spaces - especially for full-sized vehicles.

Review 35：The rooms was spacious, had excellent fixtures, a great view, and was extremely quiet.

Review 36：Nice hotel in great location - close to skytrain, shopping and restaurants. Very helpful, friendly staff. Would stay here again. Asked for a quiet room and wasn't disappointed.

Review 37：For $325 I would expect a room with air-conditioning. I realize it's Vancouver but it still gets very warm in the summer and the room was intolerably hot. The hallways are dingy and dirty. The staff was not very pleasant.

Review 38：Not much.

Review 39：For most of my stay, one of two elevators were out of order. That meant it took a while to get up and down the floors and it was usually cramped in the one elevator that was working.

Review 40：Efficient airport shuttle service. I had a room upgrade to a suite, which was very nice.

Review 41：The staff were amazing. We were welcomed when we arrived at the Hotel. When we arrived our room was not ready as we came early and they gave a another room which was great.

Review 42：The swimming pool is small.

Review 43：Nice location in Richmond, easy access to airport, Richmond Centre Mall and great restaurants. Three-bedroom suite was perfect for our two families.

Review 44：The pictures were not an accurate representation of the hotel. Had much higher expectations. Overpriced (paid $400 CA/night) .

Review 45：Good location in Richmond.

Review 46：I have booked through Booking.com. Upon arrival I was informed the roomhad not been paid for, After a lengthy discussion it was determined thatit was in fact paid. Upon checkout I was asked to pay an additional$3.45 because a "mistake" had been made. I refused to pay andthe clerk called a supervisor and it was taken off the bill. I do notneed to be hassled this way. Will not return.

Review 47：Satisfactory but over priced

Review 48：Everything was fine as this was a good locvation before airport departure on following morning.

Review 49：Just beside Airport before taking our morning flight. Moreover, the Steakhouse on-site does a really good mouth-watering steak!

Review 50：Waited for 30 minutes for airport shuttle to arrive then waited for 25 mins to pick up an airline crew that were arriving. Hotel was maximum of 10 mins from the airport and could have easily dropped me and returned.

Review 51：There was nothing about the hotel I didn't like. Unfortunately we were only staying one night, would have liked to stay longer.

Review 52：Upgraded to one-bedroom apartment in Executive Tower, which had everything you would need for a very comfortable home from home. Richmond Centre a short walk away and airport 5 mins by car.

Review 53：A/C wasn't very cold. Windows do not open, so a bit stuffy. Area around 3rd floor elevator had musty smell.

Review 54：Free indoor parking in "parkade". Easy 10-minute walk to Skytrain Station - Richmond-Brighouse Station on Canada Line. Staff was friendly and helpful.

Review 55：Receptionist on arrival not very welcoming ..and I have worked in hotel front offices for many years. Noisy male guests walking in corridor at 8am on our last morning saying that they didn't care that people were sleeping. Rude!

Review 56：Nice big room and comfortable. Coffee machine with extra coffee given. Good location. Free shuttle. Receptionist on checkout very good and friendly.

Review 57：Noise from bar below.

Review 58：Found the staff very obliging and friendly. Susan the manager was very quick in attending to anything we required. Location good.

Review 59：Some distance from Vancouver downtown , so should have a car to get to the city center.

Review 60：Facilities and room services are above all service apartments we have ever stay.

Review 61：Only stay here if you want a modestly priced hotel, and you are on business. If on vacation, this is not really for you.

Review 62：Average size rooms with everything for the business traveller, and easy reach of the airport. All just fine and great value for money. Free carpark, free wifi.

Review 63：The parkade was a pain, but it was free....so it was ok in the end.

Review 64：Value was great for 5 of us. The room as cozy, but clean and comfortable, with a relatively nice view.

Review 65：This hotel is a very convenient distance to the airport. It is clean and comfortable and the staff are great. We have stayed there several times and will be back again.

Review 66：I assumed that we would be in the newer part of the hotel (ie. in the tower), but we were put in the older low-rise area of the hotel. Our view was of the parking lot and the elevator and hallways were pretty shabby.

Review 67：The room was small, but comfortable. There was an area for making coffee and a small seating area in addition to the bed area.

Review 68：The Reastaurnt was closed, so had to leave the building for a meal. Suggesting: bottled water in room would be great, if not possible, maybe a vending machine on the floors. Coffee with clorinated water tastes aweful. Would have gladly paid for water.

Review 69：Easy access to everything. Clean and friendly staff.

Review 70：Took 3 visits to secure room. So if you wanted personal security as priority it didn't quite make it. But very approachable when approached

Review 71：Amenities near by Comfortable bed 2 bedroom unit priced right for family stay

Review 72：For a hotel, the space seemed really chopped up.

Review 73：Great windows to the street! This would be a super longer term stay, it has the layout of a 1 bedroom condo, with kitchen and dining area, if I wanted a home away from home.

Review 74：No coffee maker, no bottled water, old and run down, check in process did not make me feel that security was a priority or concern.

Review 75：walking distance to shopping mall

Review 76：The Hotel, as I recall, has two great restaurants on either side of it. But I was too tired to change and dine there. So I opted for room service, hoping to be able to order some snack (I wasn't hungry) but just missed the deadline. I had to order from the dinner menu. I explained to the person who had answered the call, told him that I wasn't hungry but needed to eat a bit. He understood and planned my menu accordingly: chicken wings, with celery and dip, a bowl of fresh fruits and cup of tea. That's what I call service.

Review 77：My room shaked during the majority of my stay, it seems it was located over the laundry rooms, and the wash machines rattled the whole room...

Review 78：Staff friendly

Review 79：Room was a little small - little space between the foot of the bed and tv/dresser cabinet - very tight. As well, I would have liked a brighter light at the room entrance . A coffee shop (like Starbucks) on the property would be a good added hotel attraction.

Review 80：Great location and friendly staff - very clean. The airport limo was handy.

Review 81：breakfast cost extra It was necessary to go out of the hotel and into another building for breakfast. In the end I didn't bother. Continuous noise of fan in the room. I rang about this. They said that they would send someone up but no one arrived. Receptionist on arrival was not welcoming.

Review 82：the location the bed the lobby was nicely decorated

Review 83：The accessible bathroom! The bathroom seat was to tall, could not reach the ground. Had to clean the light switch it was gross. To close to the ice machine.

Review 84：The price, staff was nice.

Review 85：The hallway music could be heard loud and clear in my room and a furnace or some mechanical thing kept kicking in every ten mins and rattling my walls. 101 terrible room.

Review 86：I didn't like that the pool was on one floor in a separate building and the hot tub was on the 8th floor of the first building. it was impossible to enjoy both.

Review 87：very beautiful lobby, staff was amazing and polite, friendly and helpful, parkade parking was included and on the same floor as your room. We got an airport shuttle to drop a family member at airport, that saved us 20$ in parking and the hassle, it was fabulous. will stay again.

Review 88：The restaurant was booked,up,because of Xmas so,Imhad to,go,out of the hotel,to eat

Review 89：It has clean, good value and centrally located the shuttle was also handy

Review 90：The front desk service was average. They didn't go out of their way to be friendly or welcoming. I was charged 50% more for my room when I checked in. When I questioned it, they said it was a deposit. They should have mentioned they were going to charge a deposit before doing so.

Review 91：The shuttle drivers are very friendly and helpful. The room was comfortable and clean.

Review 92：I can't say there was anything I didn't like everything was excellent I thank you for my stay

Review 93：Air shuttle was half an hour on the hour very close to shopping plazas and restaurants

Review 94：Given the quality of the room, I was surprised that the shower head was a cheap plastic fixture that provided a disappointing spray. Not a big deal, but was the one thing that didn't seem to fit. There was one packet of good quality coffee, but no surprisingly no tea.

Review 95：The spacious layout of the room with a separate sitting area was very nice. I was also pleased that there was a microwave and fridge. The provided soaps, shampoo, etc were good quality.

Review 96：The faucet in the bathroom was loose and the shower's faucet was a bad experience to much pressure!!! Waist of water The frig in the room was noisy!

Review 97：The dog cookies and bags for waste

Review 98：They gave me a room in old building which was very noisy, because there was no sound proof.

Review 99：I did like main building but they gave me a room in old building which was very noisy.

Review 100：We stayed her because they said we could leave our vehicle while we traveled on to New York for a week. When we returned we had an $80 parking ticket on our window that said we were not registered for leaving our vehicle. Secondly upon returning from the trip we called ahead to have the shuttle meet us at the airport. Once at the airport we called 2 more times, each time being told the shuttle was on the way. We waited and hour and then caught cab. Once arriving at the hotel the shuttle was parked out front and the hood and exhaust were cold......The shuttle hadn't moved in a long time!!! Extremely poor service. Ended up costing us the $80 parking ticket and $20 for the cab. pretty poor

Review 101：Not much

Review 102：We needed the sofa bed but when we tried to open it, there was no room. We arrived late and tired with 3 young children and weren't pleased to be humping all the furniture around trying to get the bed open.

Review 103：I travelled a lot in my life time. Your hotel is the first one that I have to leave message with phone numbers etc, when I tried to place room services for my dinner!

Review 104：I was lied to! The website said the hotel was 3.5km to the airport, it is more like 10km to the airport. I asked for a king bed and was booked accordingly, and got only a queen bed that was very uncomfortable. The room was dated, dingy and very uncomfortable. I would never stay there again.

Review 105：Staff

Review 106：Dead plants at the entrance should have been a dead giveaway to the inside! The air conditioner in the Apartment was so loud you coudn't sleep at night .The water from shower drained out so slowly that you were standing in your soapy water. The furniture was very old & dated. Not what I expected from the pictues on the web.

Review 107：The shuttle bus was great to & from airport.On time & staff very polite. The housekeeping staff were just lovely. Front of house staff helpful. The location was terrific for getting around & shopping.

Review 108：3 Towers - a tad confusing at first Tower 3 rooms a bit tired Some road noise

Review 109：Complimentary Room Upgrade Squeaky-Clean Accommodation Onsite Dining and Breakfast Good Food Excellent service from all Staff

Review 110：We asked for a crib and it was in disgusting shape and it stunk. Wecouldn't use it which left us in a bind. The indoor pool is tiny.

Review 111：Room was clean, free parking

Review 112：I had put in a special request of a crib which was not available as they said they hadn't received it. Finally got one after a couple of days. Difficulty in wifi access and charge for local call as in other places we had stayed local calls were free.

Review 113：Washing machine and dryer. Kitchen facilities and storage space. Having ensuite in 2 bed apartment.

Review 114：Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else. Can't think of anything else.

Review 115：It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good. It's good.It's good.It's good.It's good.It's good.It's good.It's good.It's good.

Review 116：The wifi was basically unusable. This was very unfortunate since I had a video meeting to attend and could not do so. I find that reliable wifi is an absolute *must* especially for a business-oriented hotel.

Review 117：The room was very nice and even had a small wet bar. The shower was also very clean and the bed comfortable.

Review 118：Pool is located, an elevator ride and stroll through the lobby, away from the fitness centre in another section the hotel

Review 119：Convenient to airport and Richmond business district. Great fitness facility, inviting pool and relaxing hot tub. Onsite pub and liquor store

Review 120：Air conditioning was not on in room and was very warm to sleep in. Could be improved.

Review 121：We only stayed here for one night prior to flying back to the UK. Hotel appeared great.

Review 122：There is must be available weighing scale in case customer need to weigh luggages for querry of over weight to avoid extra payment when to check in luggages.

Review 123：Near the airport and bus going to airport is always available.Staff is considerate for an hour extension of stay in the hotel.

Review 124：No air conditioning. It was VERY warm in the room. Only enough supplies for 1 cup of coffee, 2 packets sugar, and 4 packets creamer. Hair dryer was falling apart and I was afraid it would combust at any minute.

Review 125：The hotel was in a great location, convenient to restaurants, shopping, services and bus service.

Review 126：I waited for my room until 3:30 in the afternoon after travelling all night!!! First time ever in my life and I travel all the time for business.

Review 127：The location of it! Close to the airport.

Review 128：had to change rooms twice. got downgraded but didn't get reimbursed the difference...downgraded because the first room's ac wasn't working...then the 2nd room's ac had water leaking into the carpet which soaked the floor! Their solution was to provide more towels... completely dissatisfied. Also, got 2 parking tickets because the front staff didn't input our plates into the system. They also said a manager would call me about my complaint and it's been over a week now. I guess they don't care when they mess up your vacation plans.

Review 129：The fact that booking.com made it easy to book at this hotel was the only positive experience.

Review 130：This stay was not nearly the same as on May. Full price again for 2 bedroom suite but not very nice this time. Had a great stay earlier on the spring but this time wasn't worth the money. Won't be back.

Review 131：Two Bedrooms hotel room was rundown with stains and burnt countertops. Ice was located in another area of hotel. Hotel computers were extremely slow and also in need of an update.

Review 132：Kind of boring decor, in a boring hotel decor sort of way.

Review 133：I stayed one night before an early morning flight. A bit of a walk from the Skytrain, but okay with a smallish bag. With more luggage, I would have needed a taxi. But the shuttle to airport the next morning was free, the room quiet and off the main highway, the bed comfortable, and the Irish pub down the street had great jambalaya and ale.

Review 134：Restaurant shut on the day we were there. No in house facility for a meal as our child was under 19 and unable to eat in the bar/grill. this involved a taxi ride into town for a meal ,later in the evening

Review 135：location to Airport

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests under the age of 19 are only allowed to check in to the rooms with a parent or official guardian.Guests under the age of 21 are only allowed to check in to the apartments with a parent or official guardian.