Best Western Plus Newark Airport West

Best Western Plus Newark Airport West descritpion

Hotel Best Western Plus Newark Airport West sells fast on our site. Offering free, 24-hour shuttle service to nearby Newark International Airport and guestrooms with microwaves and refrigerators, this New Jersey hotel is minutes from the Jersey Garden Outlet Mall.
Best Western Newark Airport West serves a free hot breakfast buffet every morning. Guests can also take advantage of the 24-hour fitness center and the 24-hour business center. After a long day, guests can enjoy a snack from the 24-hour convenience store.
With shuttle service for a fee to Penn Station, the Newark Airport Best Western offers easy access to the attractions of New York City. Guests will also appreciate the daily shuttle to the Jersey Garden Outlet Mall.

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They speak 2 languages——Best Western Plus Newark Airport West's staff speaks:Spanish,English
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Facilities of Best Western Plus Newark Airport West

Pets ：Pets are not allowed.

Activities ：Fitness Center

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Public parking is available on site (reservation is not needed) and costs USD 5 per day.

Languages Spoken ：Spanish | English

Reviews for Best Western Plus Newark Airport West

Review 1：Airport shuttle was terrible! Called 3 times and waited over 45 min to get picked up from EWR in the cold. Hotel staff apologized on the phone and said van would be sent right over however we waited 30 min and finally called again and got same apology.

Review 2：Staff was friendly. Location was great. Breakfast included.

Review 3：The walls are paper thin. The adjacent guest had the TV on full volume at midnight when they returned and then snoozes their alarm about 3-4 times which we heard everything of.

Review 4：Very comfortable bed. Dark room when closing down at night. Nice facilities. Nice staff in the restaurant. Held on to our luggage while we did a day trip out.

Review 5：The staff ware root when it came to apologize for there mistake frond desk watch out for extras deposits you may loose them if don't check the bill

Review 6：Comfort rooms ware nice and big

Review 7：The shuttle services was incredibly poor. My experience with the service was bad, both on arrival and departure. once I arrived at the airport I called the hotel from the courtesy phone. We waited for over 45 mins for the shuttle. We saw shuttles for various hotels pass through numerous times. We even joked then that it appeared that we chose a hotel with bad shuttle service. When we got to the hotel I discussed our departure details with the front desk clerk. We were only staying overnight and had a 9 am international flight the next morning. He suggested that 7 am shuttle was best and I said good 7 it is. The next morning when we got to the lobby at 6.45 to check out the clerk asked if I booked the shuttle because it was not recorded on the shuttle schedule. He further stated that the shuttle was full and we would have to take the 7.30. I told him that we had an international flight and could not take that chance. He said I would have to ask the shuttle driver when he arrives if we can fit. He went on to state that the airport did not get very busy until 10 am so the 7.30 shuttle would get us there on time as well. I told him we can't take that chance. When the driver came I told him I needed to get on this shuttle and he assisted ( it was 3 of us each with 2 pieces;lots of bags). To conclude we got to the airport and by the time we were done checking in and processed through security we had to run to our gate. We barely made our flight.

Review 8：I liked the proximity to the Airport, free Wifi

Review 9：I called for the shuttle; they said it would arrive shortly. 1/2 hour later I called again; they said it had been at the airport but would send it back. Called three more times; in an hour it had still not come back for me because "traffic was very heavy and just to be patient". Finally another shuttle drive felt sorry for me & two other gentlemen and we got to the hotel. It turned out they NEVER sent the shuttle back and had no explanation for why it never came to get me & the other two gentlemen.

Review 10：The room was nice; very larger after being in tiny French hotels

Review 11：Some parts of hotel were very cold for no apparent reason. Some staff members seemed a little hostile.

Review 12：Hotel was clean and basic. Free shuttle service was efficient.

Review 13：The bathroom and shower were not clean at all. I did not notice until I was in the shower and it was too late.

Review 14：The location and the shuttle service were great.

Review 15：This hotel is a little confusing to reach as its basicly off a one lane high way, its also in the middle of a warehouse / parking lots. So it works for staying near the airport, but not sure I would want to stay here for any other reason.

Review 16：A very good breakfast with warm food and lots of options Room and hotel were very clean The area is quiet

Review 17：We booked this hotel as it was close to the airport and had a free shuttle service. We arrived by train from Manhattan and although you can see the hotel from the train station you can't walk there, you have to catch the air train to the airport and call the shuttle service to pick you up. This adds about 45 minutes on to arriving at the hotel. In the morning we got up early for the shuttle and the driver never arrived. We needed to be at the airport by 6am and after an hour of waiting the hotel finally called a taxi (at 6:15am) to take us to the airport. There were 6 of us and they only called one taxi so we had to wait for the driver to go to the airport and come back to take us. We were then made to pay for the taxi. While we really hope nothing bad happened to their driver the hotel handled the whole situation terribly, they didn't care about any of us getting to the airport and had no plan to help us out. Our score is only bumped up because of cleanliness and comfort. We would not stay here again.

Review 18：The rooms are very large and comfortable.

Review 19：Still disputing a meal that was charged to my room that was not from us. We were charged at the resturant then charged on the room bill for a meal that was double the price of ours. Horrible parking!

Review 20：Close to downtown. Decent value for the rate.

Review 21：Room much smaller than pictured on website. room not very clean. Housekeeping did a poor job.Thick layers of dust around perimeter. No toiletries in bathroom. Only needed one night for early morning flight. Would NOT want to stay longer.

Review 22：Pleasant, helpful front desk staff. Nice breakfast. close to newark. Good shuttle driver.

Review 23：A clean comfortable hotel reasonably priced and convenient for airport with handy free shuttle service for pick ups and drop off. Helpful staff and good breakfast included. Spacious clean room with comfy bed and no airport noise. Would highly recommend for convenience to airport if fly in late or fly out early. Little bar nice for an evening drink.

Review 24：We needed an early sleep, but you could hear anything that was going on in the corridor and even in other rooms. Airport hotels should not only be soundproof to the outside, but to the inside as well. There should be two doors between the bedroom and the hallway and they need to be sealed better. The restaurant is efficient and friendly, but serves junk food.

Review 25：It's an otherwise efficient airport hotel. Huge, comfortable room.

Review 26：There is not a lot of space for parking so you will need to get there early to get a spot. The do have shuttle services but do not rely heavily on that. They are always late and one guy drives like he is pisted of at the world. The heaters in the room does not work and the tub was dirty. The shower was broken as well. -Tiny fitness room

Review 27：The room was very spacious and the tv channel selection was amazing. The front desk lady was very nice and the breakfast was good too.

Review 28：We had to wait 40 minutes for a shuttle from the airport No bedside table one side of bed Had to make the sofa bed up ourselves Room quite dark

Review 29：Staff friendly enough. Our plane was so delayed we had no time to go into New York but instead ate at the restaurant which was ok.

Review 30：The staff was not professional or helpful. There was a noise situation with some other guests and the staff never was able to get it under control or offer me a new room.

Review 31：The room was absolutely fine. Clean and the bed was comfortable.

Review 32：Not a thing - shuttle ran like clockwork, everything was great.

Review 33：Can't say enough about the front desk and restaurant staff! They made our short stopover an absolute pleasure. Food pleased the CA and NYC food snobs in our party- try the bacon cheeseburger! We will definitely do this again, now that UA doesn't fly out of JFK

Review 34：No vegetarian options for dinner!? Extremely poor express breakfast - nothing worth consuming - just fat and sugar. Shuttle bus at 6:30am was late - not a worry you want at that hour when catching a plane. Location is in the middle of airport car parks. Limited options for getting off-site - taxis are very expensive so had to use uber.

Review 35：Room was really nice.

Review 36：Shuttle took over 30 minutes for pickup, driver made me fear for my life, and the van needs new brakes (metal on metal grinding). Built cheap, all doors (including room door) are hollow thin metal type; so you can hear everything from a room when walking down the hallway.

Review 37：Breakfast was a pretty decent spread, and was a nice feature.

Review 38：I forgot a rather valuable item that I had left at the front desk. When I emailed about it, it was sent to my home promptly. I hadn't checked in until about 1:30am so I was too late for breakfast. A staff member felt sorry for me and got me juice, yogurt, and cereal.

Review 39：Everything was excellent!!!

Review 40：Everything was great it was good experience on my first trip...I'm pleaning other trip next year with my family thank you!!

Review 41：Walls where too thin, needed to sleep and people was very loud, kids in other rooms where heard as if they where screaming at my ear, and after a couple having sex was heard by the whole floor.

Review 42：Being next to the airport

Review 43：great service, the shuttle guys were really helpfull, the breakfast was the best I had at an American Hotel and the bar came in handy for a quick bite

Review 44：Parking was crazy. I think there was some kind of construction but I can't be sure. I also had a hard time finding the entrance, but I called and the front desk helped.

Review 45：Everything was very clean. Breakfast was wonderful.

Review 46：Complimentary transport to Penn station could be both ways during the alloted hours as the coach goes empty one way.

Review 47：The friendly staff. Spacious rooms. Well thought of conveniences.

Review 48：what i didnt like was that they over charged me 50$ without letting me know and they said it was because of the mess i left when me and my friends didnt even leave a mess there we made our beds before we left and collected all the trash they also claimed we smoked in there when it wasnt true. but i didnt argued . i just dont think ill be staying there again.

Review 49：A bit far from Manhattan and main attractions in New York. You spend a lot of time commuting.

Review 50：Overall it was ok. Breakfast was not excellent but nice and everything was clean. They offer free transportation to the train station and airport in Newark.

Review 51：I had a surprise for my boyfriend for our anniversary, they charged me extra $50 cause we left some balloons and flowers in the room

Review 52：The place was perfect for the occasion

Review 53：Reception staff were a little abrupt - our room wasn't ready for our check in time of 2pm.

Review 54：Rooms were Comfortable and very spacious. Good choice of food for breakfast.

Review 55：Name plates don't have on the street it is difficult to find it. You can not find easily. They forgot soap, shampoo, lotion, the water does not drain off properly from the bathroom sink.

Review 56：Was, close to airport.

Review 57：The staff were wonderful and helped us with anything we ever had questions or anything we needed! Very polite staff at front desk and very helpful. And the free shuttle to our destinations was very prompt and the drivers were wonderful as well!

Review 58：For our plans the location was ideal for the airport, train, and cruise port. It is located in an industrial area with nothing around it as far as walk to restaurants or stores but for our time there it was ideal and the restaurant was great.

Review 59：Waited over 40 minutes for hotel shuttle to pick us up at the airport. If fact they had to send a shuttle from another property to get us after five calls to the front desk.

Review 60：Breakfast would be better if started at 6 like most other hotels. Both morning we were waiting & other people were waiting. Some just left before eating. She had it ready just wouldn't put it out until exactly 7. The food served was good. Parking could have been better. Hard to turn around.

Review 61：Overall stay was good. There was few things that could improve. But as far as rooms & staff everything was good. We ate an evening in the restaurant. Food was good.

Review 62：Being at the airport is a huge advantage if you are flying out early. The bar there and the staff were great meaning didn't have to go out for a beer.

Review 63：If you are staying here it is probably because you have either just arrived at Newark airport or are planning to fly out. If you are departing, then it's probably really important for you to get to the airport on time, so you expect the airport shuttle to leave on time....but: We prebooked the night before and were in the lobby 5 minutes early as instructed, however 15 minutes after the time when the shuttle bus was supposed to leave, it still hadn't showed up. (Another guest told us it is because the shuttle driver leaves to do private taxi trips - not sure if this is true of course.) We had to take a taxi which overcharged us.... BEWARE! I will never stay there again.

Review 64：The buffet breakfast where they are missing to give different type of eggs plus the staff doesn't speak English.

Review 65：Nothing much especially the shuttle service and part of breakfast nothing so great to write

Review 66：Plastic cups for wine, very limited breakfast choice, unbelievably rude reception staff member on arrival. Location is pretty grim, but the transfer to Penn (Newark) station is short hotel transfer away.

Review 67：Very comfortable bed, room great size, and some of the desk staff and driver staff were very pleasant.

Review 68：No views and area not aesthetically pleasing but it was only a stopover!

Review 69：We stayed twice at the hotel due to the convenience to Newark International Airport. Our room was spacious and king size bed very comfortable.

Review 70：The Shuttle Service is provided free from Newark Airport ito the Hotel. There has to be good communication between the driver & Reception for pick ups to work. We had to wait for a considerable time but were compensated by a free shuttle to Jersey Gardens Mall.

Review 71：King size bed was great! The towels were thick,white and fluffy. Breakfast was self serve but quite adequate. The Inhouse Restaurant provided an easy and tasty solution for our evening meal.

Review 72：Breakfast was so-so. Shuttle service to.from airport was very slow.....told "on the way" on two seperate occaisions and had to call again both times, with waits of around 30 minutes. Shuttle to cruise was also very late leaving. Location is poor...no services within walking distance. We got in late...restaurant and bar close early...no food except for vending machines.

Review 73：Room was nice and convenient to airport

Review 74：Nothing horribly wrong. This is a hotel that looks like it just needs a bit of sprucing up. The only minor complaint I may have is that we were kept waiting while the shuttle bus driver talked to another person. Again nothing to horrible.

Review 75：The hotel is less than 5 minutes from the Newark Airport. The staff was very friendly and were able to answer any and all questions or meet needs in a very timely manner. The grounds where clean, neat and tidy at all times

Review 76：have to rely on shuttle otherwise ripoff price for cabs; Wi-Fi uses web log in, can be a pain; shower head old and of poor quality.

Review 77：free hot breakfast; laundry room; close to airport and free shuttle; Wi-Fi good signal in room; heating good although noisy.

Review 78：Horrible coffee. Didn't get the room type we booked. But we were given a substantial discount on the substitute room, so I won't complain!

Review 79：Friendly staff, nice rooms.

Review 80：Hotel location does not have many dining options within walking distance. In-house dining options were limited.

Review 81：Convenient to airport. Quick free shuttle to airport.

Review 82：The room was excellent. The ambience in the hotel excellent. Excellent shuttle service from and to hotel although have to wait a little to the hotel but that we can understand, so it is excellent.

Review 83：Very noisy ice machine the doors slamming woke us up as others left their rooms early Asked to change but no rooms available Breakfast was not early enough for us. Fast breakfast had all been eaten (only muffins)

Review 84：Access to Penn Station was good and airport shuttle was free. Stored bags for us for 10 days.

Review 85：Ice machine and corridor air conditioning noisy Location was remote but had shuttle access to airport and train station

Review 86：Great room two double beds spa bath As a transit hotel great, the location would not be a problem. But is isolated

Review 87：The public area was not clean. Elevator was sticky for many hours. Breakfast room was crowded

Review 88：close to the airport. Free suttle to airport and to Newark Penn station

Review 89：We didn't have a poor experience, but this was the most expensive hotel we've stayed at in the U.S.

Review 90：Standard Best Western format. Good breakfast provided.

Review 91：We did not like customer service check in. He was not friendly. We did not like the restaurant. The server disappeared. The salad was very strange. The environment was blaaaa. We really hated the location. No place to go for good food. Parking was very tight.

Review 92：The room was very nice. The shower and bed was great. It was nice and quiet.

Review 93：The hotel rooms were a bit dated and sheet did not fit the bed. The restaurant offerings were limited and the staff seemed overwhelmed.

Review 94：The front desk staff members were very helpful and went out of their way to ensure our trip went smoothly.The location so near the cruise terminal and airport made transfers very easy.

Review 95：I tried to get something to eat in the restaurant. I waited for an hour and as no food arrived, I just cancelled my order and went to sleep.

Review 96：it was all just fine, enough for a one-night stay between flights.

Review 97：There was an argument in the room down the hall from us (yes you could hear it from down the hall) The room was very old and a little dirty. Had to search for more towels. Would not send any up to us.

Review 98：Nothing

Review 99：Hard to reach if you don't have a car. No convenience store and restaurants around.

Review 100：It was comfortable and staff courteous and friendly. Check in and check out uncomplicated and fast.

Review 101：Location is near the airport but without a car a little inconvenient for there aren't any places to eat or shop within walking distance.

Review 102：The front desk staff were great.Shuttle Bus drivers and schedules were also great asset for our trip.

Review 103：Van pickup from airport: Clerk said 20 minutes. It was actually 45. Phone in room didn't work. Toilet didn't work. On-site restaurant was out of everything. Surly desk staff. No free breakfast.

Review 104：hotel in industrial area. no other eating places around. limited menu. strong smell of drains outside hotel which was extending into the lobby and restaurant areas by the time we left.

Review 105：Shuttle bus to and from hotel to airport, shopping mall and train station.

Review 106：The signage to the hotel was horrible. Also, the height of the tub was very difficult to get and out of. It could be a problem for many people.

Review 107：The hotel was very convenient for us as my wife had a very early flight out of Newark. The shuttle was prompt and the driver very courteous. Our room was very clean and comfortable.

Review 108：Front desk staff very rude when I arrived in the very early morning. On last day of stay a gentleman knocked on the door at 11:10 and said I should already be out, but when I booked the room it was noon checkout. Front desk apologized and said it was a mistake on their part but it was not pleasant when trying to pack and get everyone ready. I was overcharged and had to go back after checking out to fix it.

Review 109：The shuttle service was nice, some drivers were very helpful.

Review 110：Restaurant service slow for making a sandwich and fries......about 40 minutes. Bed too soft, guessing really old mattress. Had bathtub/shower combo that was way high to get into and very slippery. My husband slipped and cut on arm. I'm short and very hard to get in and out, really held on tight. Reported to front desk and they said that walk in showers available, instead of tub, but need to request this at checkin or on reservation.

Review 111：Location is close to airport, like 5-7 minutes. Check in easy and very courteous. Able to reserve for early am shuttle back to airport in am. 24hour shuttle. Restaurant on site open 4 pm-12midnight, so convenient for a bite before turning in after,long day of international flying. Had full bar also in restaurant. Rooms large, had safe, and coffee maker in room. Good value for the dollar. Staff all very helpful and kind.

Review 112：The breakfast was basic and the night desk staff di his best with so many checking in at once. Poor guy needed more help.

Review 113：The front desk staff in the morning were very helpful and helped us arrange transportation. The suttle driver went out of his way to ensure we got on the right bus to NYC at the airport. Thank you!

Review 114：Everything was great.

Review 115：The breakfast was great. Our plane was delayed and we didn't end up checking in till 430 am, they did offer a complementary late check out at noon instead of 11 which was really nice. Good towels too.

Review 116：poor fitness room. impossible to go out for jogging since the location is on the highway.

Review 117：Nice and clean room. very comfortable. The staff very friendy. great breakfast.

Review 118：Room smelt badly of drains and I had to wait 40 minutes for the shuttle. It was really good for an overnight stay but these points let it down for me

Review 119：Decent sized room with friendly staff.

Review 120：Most of the employees were grumpy and unhelpful. TV, some outlets, iron did not work. Shuttle took over an hour to get to airport after three calls. Breakfast was good but often out of food and supplies for a long period of time.

Review 121：The room was fine and the hotel was close to what we needed.

Review 122：Breakfast at 4:30 a.m. was almost nonexistent, only a choice between 3 muffins. I shouldn't complain because of the early hour.

Review 123：Very clean, compact room

Review 124：It really is in a terrible location -- you have to take the hotel shuttle to go anywhere useful. I suppose it would be better if you rented car, but we didn't.

Review 125：It was close to the airport.

Review 126：Dont like shuttle picking us up at Penn Station Newark. Not a safe place. Would rather have been picked up at the airport.

Review 127：Very spacius comfortable room.

Review 128：breakfast,the buffet,could offer more choices.

Review 129：Well,when I just arrived the hotel,I saw the neat lobby and rooms.And the room inside are pretty largerer than my expectations.Clean and comfortable.

Review 130：It was very conveniently located to everything we had to do in the area. It was a great deal for the price!! It was clean and the free breakfast, parking, really made it that much more worth it.

Review 131：There was a smell in the hallway my daughter attributed to mildew.The walls were thin and could water running in the room beside us.

Review 132：The room was spacious and extremely comfortable. Daytime front desk person was very helpful. The shuttle driver was also very helpful.

Review 133：Nothing! Would stay again if needed. Need a bigger shuttle or if hotel is aware guests coming in, check in times use both shuttles, did have to wait as the first shuttle was full.

Review 134：Perfect for a stopover flight. The early bird breakfast did have hot American sausages and scrambled eggs so still a good deal. Rooms are spacious and beds comfortable.

Review 135：Like all this chain, the room AC cuts right out, then cuts back in when the thermostate says too. Really annoying when you are trying to get to sleep. Most units continuously run the fan, but these do the big start, compressor and fan together from silence, BANG

Review 136：Airport shuttle bus and gym

Review 137：Insect bites/bed bugs. I counted 6 on one arm, many more on legs.

Review 138：My first impressions were good. The staff were efficient and friendly, locations and shuttle to airport excellent, restaurant served tasty meals. All of this compromised by waking up with insect bites on my arms, legs and neck.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.