Premier Hotel Regent

Premier Hotel Regent descritpion

Located on the Esplanade, Premier Hotel Regent offers air-conditioned rooms in the in the river port city of East London. It features 2 restaurants and free on-site parking.
A TV, tea/coffee maker, and phone are provided in each well-appointed room at Premier Hotel Regent. Some rooms are equipped with a balcony. Toiletries and a hairdryer are in the en suite bathroom.
Buffet and à la carte menu dishes can be savoured at the Three Ships Restaurant and a traditional carvery meal is available every Sunday. The Y-Knot Pub offers panoramic views of the Indian Ocean and is open for lunch and drinks.
Premier Hotel Regent is a 15-minute drive from the Vincent Park and Hemingways shopping malls. East London Airport is about 6.8 miles from the hotel. A shuttle service can be arranged by the 24-hour staff.

Recommand

Low rates——Best price for 2 guests: $91+ • No booking fees • Save money!Best price guarantee — enter dates to see these prices!
62 properties in East London——Including hotels, apartments, villas and more.
Manage your bookings online——Sign up for a FREE account·View a single booking.
60 independent reviews——We verify all reviews from guests who've stayed at Premier Hotel Regent. Find out more about Booking.com Reviews.
The staff speaks English——Premier Hotel Regent's staff speaks:English
Booking is safe——When you book with us your details are protected by a secure connection.

Facilities of Premier Hotel Regent

Outdoors ：Grounds

Pets ：Pets are not allowed.

Activities ：Fitness Center | Spa | Turkish/Steam Bath

Food & Drink ：Bar | Breakfast in the Room | Restaurant with Dining Menu | Buffet-Style Restaurant

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Safe | Non-smoking Rooms | Facilities for Disabled Guests | Elevator | Heating

Reviews for Premier Hotel Regent

Review 1：Beds were EXTREMELY uncomfortable, ceiling fan in bedroom only (noisy, struggled to sleep), maintenance did not sort out and no offer of another room. Did not think hotel offered good value for money. Courtyard Hotel included breakfast in tariff.

Review 2：Location of hotel

Review 3：Hotel is dilapidated and needs a revamp. Stayed in an overpriced suite with only a ceiling fan. Advertised air conditioner was located in the lounge area. Shower in bath with chipped tiles. Basic amenities.

Review 4：Hotel is directly over the road from the ocean with beautiful views

Review 5：Please install airconditions in the rooms Bar fridge is a necessity I also didnt see a hair dryer Guest really prefer to iron clothes in the room,please consider that

Review 6：Perfect housekeeping Friendly staff

Review 7：Friendly staff who went out of their way to make me feel comfortable. Initially I was placed in a small room with not much natural light, I requested another room and was then moved to a very comfortable room.

Review 8：When booking in at Regent, we were told we were upgraded to ICC Premier and when we got there we were told it was King David. We were attending a conference at ICC and King David is far away. Manageress sorted it out and we stayed at Regent.

Review 9：Excellent management. Food very good. Staff very friendly. Room and parking secure.

Review 10：The reception staff were very bad. There was no one at reception, someone popped up after 10min with grease on their hands and checked me in typing with their knuckles, while still chewing food! I asked about the wi-if and she mumbled something with food in her mouth! The rooms are old, old TV, old bathroom, old sofa and no air conditioner! Clean but very antique, nothing fresh about the place from reception to the rooms. I ordered out as I didn't trust what would come from their kitchen if their reception looked so old! The staff need to go school of customer service.

Review 11：The view from my room and the size of the suite! The guy who carried our bags was also very friendly.

Review 12：He wave booked with breakfast and did not get it , we booked all 6 rooms with a sea view and did not get it !!

Review 13：all was overall ok and fair , nothing to report

Review 14：No hairdryer in room. Not enough info on room service to say you have to pay cash. Not able to put on hotel bill. Inconvenience. housekeeping took off linen and didn't replace pillow cases until next day. Pillows was extremely dirty so we slept on the towels.

Review 15：Hotel & room layout stunning.

Review 16：Unavailability of dstv and small fridges in the rooms. Modern hotels have that as standard though they not self catering.

Review 17：Friendly staff and the comfort of the room. Also, the fact that I was just walking to beach

Review 18：1. Made a booking through booking.com and the said they can't find it 2. Empty bottle of whiskey at the entrance 3.they didn't have a bed normal queen size bed 4.closest hotel to the beach but u can't c the beach cos the windows r so dirty

Review 19：1.location 2.the reception staff people immediately booked me into premier icc

Review 20：Bad location, over looks very busy and noisy main road. Aircon not working properly in lounge area, making it very hot and stuffy. No aircon in bedroom, can't leave windows open due to noisy main street. We checked in at 16:30, reception had to call around checking for a room that was ready for us. House keeping was still servicing rooms until after 19:00. No milk or spoons in our room, when we tried calling reception we discovered that the phone didn't work.

Review 21：Nothing

Review 22：I specifically requested that our room have a romantic vibe as it was our anniversary, got to a very plain room...no candles, no wine, no nothing. I was very dissapointed with the staff. Reception take too long to answer calls and when they finally do, they take even longer time to reply to your request. Not a good service at all. Lastly, the windows / sliding door to patio need a proper cleaning as they were very dirty.

Review 23：View of the sea from our room, hotel is nearby many amenities...

Review 24：The Aircon did not give the requisite cooling effect when required.

Review 25：Excellent location, fabulous breakfast, clean rooms, friendly environment, attentive staff...

Review 26：Lack of information about the town's main sites and major tourist places. Did not have maps/direction of the nearby places. The night reception manager must advise clients to keep the noise levels down. The BAR Area must have a variety of brands and some snacks to munch when clients by drinks.

Review 27：Clean, near the beach front, breakfast area is neat. They accommodate and meet repeat clients requests for business. They reception adviser allowed discount as per my previous booking. Saving me money makes me happy.

Review 28：It was noisy at night. Would have liked to eat at the Regent and eat good food.

Review 29：I like where it is situated - on the sea. The food at the ICC was excellent.

Review 30：Food was greasy, no decent wine-list. Decor old fashioned., color scheme depressing Air conditioner didn't work. TV very bad; Wi Fi a dead loss.

Review 31：Unbelievably beautiful view: Stunning, friendly and helpful staff; hotel has a warm, pleasant almost small town atmosphere. Breakfast a lovely meal

Review 32：bar area being altered, a la carte menu same as bar menu. limited room service menu.

Review 33：the room was fabulous, excellent view, although cleanliness of the balcony could have been better. Jacuzzi bath lovely and a plus point.

Review 34：The telephone was not working and i was unable to call reception to get someone to assist with my luggage. The lift smelt like fart and their were papers lying in the walkway to my room.I would not use this hotel ever again.

Review 35：The view was great

Review 36：No aircon, no Restaurant for evening dinner (under construction)

Review 37：Friendly staff. Neat rooms

Review 38：Cleanliness.only the bed was made..carpets were never cleaned.no dusting of rooms

Review 39：Sea view

Review 40：Almost everything.

Review 41：No refrigerator in room to keep water cold

Review 42：Location

Review 43：Every thing

Review 44：I like the whole service-oriented

Review 45：View, comfortable bed, nice bar

Review 46：Enjoyed the charm and atmosphere of the hotel

Review 47：Everything

Review 48：Nothing!

Review 49：Room service poor

Review 50：Spacious room with sea view

Review 51：The staff at reception and the fact that they put me in a small room with no aircon.

Review 52：The breakfast was good!

Review 53：Keep the courtyard cleaner than it was. Attent to the flowers and sweep daily

Review 54：Location and the environment. The warm spirit of the staff

Review 55：No Air conditioner because it was leaking water on bed. Reported to staff next morning, nothing done about it!! Poor show!!!

Review 56：everything was just below my expectation

Review 57：nothing at all

Review 58：The balcony was not cleaned

Review 59：The rooms were nice, furniture not bad, the hotel inside was very nice and neat

Review 60：the toilet flush poor no wi fi in room no hotel clean smell no love lifts dirty room dirty chairs very dirty

Review 61：Communication between the accounts desk and the dining room was poor. Could not book dinner against my room number. Soup was cold at dinner.

Review 62：The view.

Review 63：No wifi access in rooms

Review 64：Staff was very friendly and professional

Review 65：Expensive and poor service

Review 66：Good location and great breakfast

Review 67：The TV, room kettle was not working

Review 68：Linen, food, parking,room space

Review 69：Room needed maintenance - sink didn't drain, tap was stuck, curtain at the shower not fully put up, windows filthy, carpets stained.... And worst of all, there were bed bugs. No internet, although I was told there would be. Overpriced - for 20% more, I could have stayed in the hotel next year which I new and modern, and had an excellent breakfast at the same price. AV and sound in the conference room failed. I picked up 14 coffee cups before finding a clean to use. All our room keys stopped working one morning after the cleaning crew went in. No apologies from the front desk staff.

Review 70：The view from my room

Review 71：The food was inedible.The staff ,although keen , knew nothing about the wines on offer or the pricing of same. More training required. When trying to get satisfaction with a complaint about the food , the reception supervisor was not sympathetic in fact she was rude!

Review 72：TV channels are very limited Wi-Fi only accessed at the lounge and restaurant, not in the rooms Tea cups rather too small, addition of coffee could be better

Review 73：The view

Review 74：We were told there was only internet available in the Lobby where we did our business. We later found independently that is was available in the room as well. When we arrived we were asked to supply a credit card to charge meals to our room. We then spent hours trying to convince the staff that we shouldn't have to pay only cash!! This was very embarrassing being treated like thieves or fraudsters. With great reluctance, we did receive an apology, but needless to say, we wont be going again.

Review 75：Room service meals are left in the passage by staff. By the afternoon, most of these left-over meals are still sitting on the floor outside the rooms.

Review 76：We stayed for three days. The location was fantastic, right on the sea. Parking was always avialable and safe. The rooms are clean and neat.

Review 77：The hotel could do with a revamp. The carpets are dirty and there's no aircon in the rooms. It's just old!

Review 78：The location was excellent especially when doing the 70.3. The staff were all very friendly and helpful.

Review 79：Nothing at all

Review 80：Absolutely awesome, the room setting and space is wow. As for the sea view and the early morning calm breeze makes one look forward to the next visit.

Review 81：I booked a suite and paid the increased amount and then got a normal room. This was not the room advertised.When i questioned the front desk i was informed that it was the correct room.However the booking showed differently.Not happy.

Review 82：One of the worst hotels I have stayed at. Very poor responses at checkin - little help. Said we could have dinner in the main restaurant.Transpired restaurant was closed. Had to have a group buffet. Reason -an exhibition on so too many people to open the main restauarant. Bookedtaxi in advance for 9:30 am the following morning but it did not arrive.Later established that the evening reception reception did not actuallymake the booking. To be fair the next day reception staff did all theycould to get a shuttle provided. Hotel and rooms looked as though theywere good some years ago but evrything looked tired and univiting.Luckily only a one night business stop. Unfortunately I have to say Iwould not use this hotel again.

Review 83：The room had a nice balcony overlooking the sea.

Review 84：It was noisy during the day, from the foyer and ground area. Also the facilities are not maintaines well. a lot of things were not working in the room, eg the heater, the kettle and the TV. The was also an unpleasent staines smell in the room

Review 85：Pleasent and positive attitude of the hotel staff

Review 86：Everything. The service was shocking to say the least. The staff have no regard for visitors and are extremely unhelpful. The only people who were vaguely efficient were the staff at room service, however room service ends at 22h00. For a supposed business and leisure hotel, that is very strange.

Review 87：The location.

Review 88：Staff weren't accomodating. Rooms had worn carpet, cracked tile. In need of renovation.

Review 89：Rooms were clean. Wireless internet available at hotel for small charge--- not always accessible from room.

Review 90：The room was small and you could feel the springs from the bed. I went to the front desk to complain and request that they upgrade my room to a suite at an extra cost of course but instead the staff were arrogant and couldn't even assist. The one working at night said I must come in the morning because they'll be rooms available the following day, and the morning staff told me there's no such.

Review 91：The fact that I had traveled all night from Johannesburg and wanted tobook in by 11 am only to be told "you cant book in now only at 3 pm " atake it or leave it attatude I represented Samsung S.A. at the" Destiny"conferance for over 100 deligates in the hotel. Poor !!!!!!!!!

Review 92：Its a comfortable place to be at. The room was clean, relaxing and I wasso comfortable in it. It is a nice and quiet place with only the nicesound of the sea.

Review 93：I was not welcommed well when I got there, the security kept asking if Iwas sure I had a booking there in a very undermining way. They put some label on our wrists which we had to show when going in and out, this label looked exactly the same as one used in hospitals as a result people outside were asking if we are from the hospital. I requested a sleeper couch for my children and housekeeping kept promising yet they didnt deliver. When I called them again the next morning they said they dont provide them, showing lack of respect for guests - they should have told from the word go. I went out to buy some food, when i got back they refused entry with food which doesnt normally happened. This hotel was my favourite hotel in eastlondon, I'm not sure if I would want to go there again after the illtreatment i received.

Review 94：the door keys could not open all the time

Review 95：The food was great

Review 96：Not much in the way of a restaurant, wine list, etc.

Review 97：Beautiful setting, and beautifully designed room

Review 98：Shower curtain, water leaking on bathroom floor.

Review 99：Great location - close to Orient Beach. Sea view room. Very friendly staff.

Review 100：I found the price for the buffet expensive.

Review 101：Not worth the price, definitely not

Review 102：Good location

Review 103：Not having a free breakfast option included into the cost of the room, I paid R4300 for 4 days... come on!

Review 104：Internet coverage terrible. Very noisy hotel.

Review 105：Friendly, helpful staff.

Review 106：Not all rooms have a safe.

Review 107：Great proximity, excellent place to stay for the Ironman70.3 race, sizeable rooms with enough space

Review 108：it was excelent and we are looking forward to visiting again

Review 109：The staff were unprofesional and very unfriendly. The hotel had a terrible smell to it

Review 110：Awesome views of the beach and promenade. Lovely bar.

Review 111：Crummy old building with mediocre facilities - no tissues in bathroom, hot/cold incorrectly marked on shower taps, tv did not work.

Review 112：Too business like ...conferences..may be will be better when government departments are closed for conferences

Review 113：Food was good

Review 114：took long too book in ,kettle was not working properly,toilet cistern was leaking

Review 115：staff helpfull hotel on beach front

Review 116：The area wasn't the best.

Review 117：I liked the security. I enjoyed the food, fantastic dinner buffet. The beach view was amazing.

Review 118：The television set and limited channels

Review 119：Comfortable rooms

Review 120：Wifi internet was not working.

Review 121：The room

Review 122：- Overpriced - Paint peeling everywhere - Soddy workmanship - Toilet cistern running the whole night - Dirty upholstery - Bad experience

Review 123：Staff

Review 124：No vending machines to buy water after hours.

Review 125：Friendly staff, clean facilities and room and bathroom.

Review 126：When I see the word 'deluxe' I expect luxary! Dirty Carpets; Small outdated box tv; No bath, despite booking confirmation stating so.

The Fine Print

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.