Best Western PLUS Hannaford Inn & Suites

Best Western PLUS Hannaford Inn & Suites descritpion

Located off Interstate 71, this hotel is a 5-minute drive from shopping at Kenwood Town Centre. It features a daily breakfast, an outdoor pool and a 24-hour fitness center. Guest rooms offer free Wi-Fi.
A fully equipped kitchen or kitchenette is included in all suites and studios at Hannaford Suites. The classic rooms feature warm colors; they provide a cable TV and a work desk.
Mornings at Hannaford Suites begin with fresh omelets, hot waffles, fruits, pastries and more. Each evening the hotel also hosts a happy hour with beer, wine and snacks.
This hotel is less than a 20-minute drive from the Cincinnati Zoo and King’s Island Amusement Park. Blue Ash Golf Course is 3.5 miles away.

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They speak 3 languages——Best Western PLUS Hannaford Inn & Suites's staff speaks:Russian,Spanish,English
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Facilities of Best Western PLUS Hannaford Inn & Suites

Outdoors ：BBQ Facilities | Outdoor Pool | Outdoor Pool (seasonal)

Pets ：Pets are not allowed.

Activities ：Golf Course (within 2 miles) | Fitness Center

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Languages Spoken ：Russian | Spanish | English

Reviews for Best Western PLUS Hannaford Inn & Suites

Review 1：I narrowly avoided disaster after dropping a roll of toilet paper in the toilet. There was no plunger in the bathroom. Luckly after a couple of flushes it went down.

Review 2：The room was clean. Which was nice. Staff was okay.

Review 3：Parking is difficult and I will not park in the back, poorly lighted lot.

Review 4：The location is perfect and close to relatives I am visiting. Very clean, comfortable room.

Review 5：We arrived at the hotel at 9pm with 2 small tired children only to be told our reservation (which we had confirmation of from booking.com) didn't exist. Instead of apologizing and quickly being placed in an open room (which we were told was available), we were made to stand in the lobby with crying children while we waited for the "manager" to appear. After about 15 minutes a man in torn jeans came into the lobby. Apparently he was the "manager." He then spent another 15 minutes first lecturing us that we must be wrong about where we booked the hotel, despite us having proof of confirmation from booking.com, and then actually had the nerve to lecture us about how we shouldn't get upset in front of our children. I have never had a worse experience in any hotel (and I have traveled extensively and stayed in all types of hotels) or been treated worse by a hotel employee. It turned out that this man was actually the owner of the hotel (we learned that Best Western Pluses are franchised) and clearly doesn't care about getting repeat business. The next morning he could not even bring himself to face me and apologize for his atrocious behavior, and instead only addressed my husband, throwing some TGIFriday gift cards at him as though that was an acceptable replacement for the embarrassment and stress we went through. Do yourself a favor and take your business elsewhere.

Review 6：If you don't have to interact with the owner/manager, you can expect to have an ok stay. The facilities are fine, nothing fancy, and the location is right off the highway.

Review 7：No HD tv, no premium channels, no full length mirror, breakfast was a mad house if you wanted an omelet. No in room safe.

Review 8：Good location. Not really walkable to anything but its a very short drive to EVERYTHING.

Review 9：The staff over charged my credit card spoke with staff before hand anthey waited till I checked out an ran my card again illegally foranother 133.00 I suggest for any other guest pay with cash and justleave a cash deposit..DO Not use a credit card at this hotel!!!!!!

Review 10：Room was nice had a great breakfast

Review 11：-Detailed cleaning-the t.v. remote control was filthy.

Review 12：-The front desk staff was helpful VERY helpful. -The room was cozy and comfortable. -The layout of the room -Kitchenette -Full breakfast -The price -The location-close mall, dining, downtown Cincinnati

Review 13：The first room I was in was filthy. In short, there was a half-eaten container of chocolate ice cream in the freezer. Freezers aren't typically used, in my experience, so overlooking that is excusable. However, it did prompt me to inspect the room more closely. I looked behind the night stand. Behind the night stand there was American Airlines ticket stubs/papers and American Eagle clothing tags. There was an extra-small sizing tag placed inside the closet presumably from American Eagle. When I opened up the night stand drawer, there were used laxative pill sheets (the plastic punch-out kind) along with pills and some other medical stuff. Honestly, I did not want to touch everything. I noticed the Bible was propped open by something so I opened it to find two condoms inside (unused).

Review 14：I was moved to a different hotel room.

Review 15：Our stay was wonderful from check in up to check out !! Friendly , courteous staff , excellent customer service , and a good breakfast :) we would highly recommend this facility and will be staying again ourselves

Review 16：(This was really not a huge issue) The elevator had some minor issues but with anything mechanical it will require repair. The parts to repair it weren't in but if that is the worse thing to happen we are doing great. I am going to figure the problem is fixed as we speak.

Review 17：The overall feel was great and the room we stayed in smelled brand new.

Review 18：The fridge in our room smelled horrible.

Review 19：The staff was great. The rooms are large. It's a nice facility.

Review 20：Wish beds were not so soft!

Review 21：Great location, good breakfast, friendly staff

Review 22：No complaints

Review 23：Very comfortable. Great location. Nice to have a kitchen. We would not hesitate to book here again.

Review 24：Location Staff

Review 25：location, bed, tv, loved room on first floor

Review 26：Breakfast area was a little smaller and selection was limited. Still good food for what was offered .

Review 27：Best WiFi I've experienced at a hotel.

Review 28：someone had tv up very loud in middle of night but staff handled it.

Review 29：really nice facility

Review 30：Gracious staff. Great comfortable bed.

Review 31：This was the first time that I'd stayed in a Best Western PLUS of Hannaford Inn & Suites. I must say that I was very impressed.

Review 32：The bed and pillows were far too soft. Seriously considered sleeping on the couch.

Review 33：Really everything. No complaints!

Review 34：Great location for Kenwood Mall - breakfast includes omelets!

Review 35：Cleanlines updated decor bed

Review 36：The ice machine is only on the 1st floor.

Review 37：The room was spacious & clean. The bed was really comfortable.

Review 38：WiFi was hard for me to connect to and at times it would bump me off.

Review 39：Staff was wonderful and the room was great!

Review 40：Kids loved it.

Review 41：The pull out couch was too uncomfortable to sleep on the mattress was worn very thin and some pieces were broken. Luckily my son was able to sleep on the couch itself. Tge only other complaint was the pool was in the back of the parking lot which was strange. But it was a nice pool area.

Review 42：The layout of the king suite was very nice for a family. Having a full kitchen was definitely a perk. The complimentary breakfast was great the omelets were pretty good.

Review 43：Although we arrived promptly at check-in time, hotel did not have reserved room type. The room was oddly laid out (bed very close to front door; desk and chair right in front of bathroom) and had other quirks (doorstop was cracked and kept falling off of wall, information binder had a wedding itinerary which we were not a part of, nightstand lamp was unplugged). Air conditioning unit was not intuitive and did not have a decent range. Pillows were too big and not comfortable. Hotel only had ice machine on first floor. Only one of two room keys worked. Overall, a disappointing experience.

Review 44：Front desk staff was friendly. Room was clean and relatively quiet despite being next to highway. Wi-Fi was free, fast, and reliable.

Review 45：Other than the very nice omelet bar, the breakfast items were just OK.

Review 46：Great in room features with the wet bar and microwave and fridge. a nice area to sit in our room with a sofa and a desk.

Review 47：The breakfast was all carbs. I am on a low-carb diet and it all was bad. Please add some eggs and meat for people that don't eat waffles, cereal and danishes.

Review 48：The staff was very friendly. The room was better than the one we got at the Hyatt Regency in Cinci. The location is safe and quiet.

Review 49：I have nothing Bad to say at all

Review 50：I love everything about this hotel this has been my first last minutechoice lol reasonable price conveniently close to my home and place ofemployment

Review 51：Crib did not seem safe. It seemed very old and out of date and creaked very loudly. We did not let our one year old sleep in it, he ended up in the bed with us.

Review 52：They let us check in early, friendly staff, comfortable beds, omelette station at breakfast.

Review 53：Rooms were not cleaned daily unless requested. Gym equipment was not well-maintained.

Review 54：The location was great. Price was reasonable, but manager tried to get more money than was advertised and booked for.

Review 55：Part of the servicing of the suites, the toilets should be checked tomake sure they 'flush' properly. Issue was addressedimmediately, but not fixed. We used the restrooms on the first floor.Front Desk personnel were on top of it. Offered to change our room. Weliked where we were despite the above mentioned issue.

Review 56：We have stayed several times at the Hannaford Inn & Suites. We keepcoming back because of its location, rates, comfort, closeness to ourfamily who live in the surrounding area. Front desk personnelresponsive, can do, will do attitude. The breakfast offered is an addedbenefit which is thoroughly enjoyed.

Review 57：The free breakfast was very crowded. We just gave up and went elsewhere.Omlette line was 20 deep.

Review 58：The room was very clean and the bed was perfect.

Review 59：Our toilet was clogged the last day and the maintenance person lived too far to come and fix it. The treadmill, elliptical, bike, and weight system needs some tuneup and repair

Review 60：Check in Staff was fantastic and we were able to check in a little bit early after a long flight. It was a quiet room for the most part which was important to us having our little boy spending time in the hospital and recovering.

Review 61：Pool was not open on memorial day weekend. Blood stains on sheets. At first, they said I had cancelled my reservation, but they got us a room anyways.

Review 62：Room was excellent. The night staff helped us make sure we had a room eventhough the computer said I had cancelled it.

Review 63：staffWe stayed at Hannaford in Cincinnati on Galbraith near Kenwood mall.We checked in about 5:00 p.m. on 5/7. There were two young women on duty. We went to the breakfast area to have wine. during that time the women sat at a table in the area and were eating peanut butter and jelly and biscuits. Every time some one came in to check in they took turns waiting on them. Very unprofessional for a hotel of this caliber.That evening we returned from dinner around 9:00 and saw the message lite flashing. there were no directions on the phone for bringing up the message. I called down to the desk to get advise on bringing up the message and one of the same girls answered and said to dial 555. This did not work. she then said to dial 550. This did not work. Then she told me that she had been there all evening and that I had received no messages for our room and there must be soemthing wrong with the phone and she would send someone to fix it in the morning.The next morning I met a friend for lunch and she said she had left a message for me re: our lunch time to meet. Later I talked to the manager about this and she told me the number to get messages is 500. I finally was able to bring up the messages and indeed there were two messages.The following day my husband were sitting out in front of the hotel and the same young woman from the 7th was outside of the motel on her cell phone chattting away. A young man came out to tell her to come in as her help was needed. She acted disgusted that he had interrupted her call. She did not go in immediately and finished her call before she did go in.Please be advised that hiring persons of this caliber leaves a very bad impression of your hotel. The staff is the first impression of your establishment and I am sorry to say this left us with a very unsatisfying impression.We will return to the Hannaford because for our needs the location is excellent.

Review 64：decor, location,breakfast, cleanliness

Review 65：First, I booked our stay online. When we arrived at the hotel, we learned that they were overbooked (we were told it was because of a new computer system) so the room we reserved was not available and we had to settle for something else. Instead of the 2 beds we reserved, someone had to sleep on the pull-out couch. Second, we stayed Friday and Saturday, April 5 and 6. Our room was not cleaned on Saturday, April 6. The bed was not made and we were not given new towels for the next day. We just thought this was a service included with our stay.

Review 66：Visiting my son who just moved to Cincinnati and it was convenient to his new home.

Review 67：Everything was great. My son and were in town for a Reds game

Review 68：The breakfast was small and limited.

Review 69：Conviently located, clean and good price for the money.

Review 70：Mini kitchen

Review 71：My mattress was uncomfortable.

Review 72：The location.

Review 73：Next to the highway. I had to request a different room because the noise was so loud the first night.

Review 74：the price and the size.

Review 75：breakfast at 6:30 am starts a bit late

Review 76：room size, omelets for breakfast, value

Review 77：Smell in the room. Confusion at check-in.

Review 78：Location. Suite layout.

Review 79：The bed did not seem very clean.

Review 80：Internet didn't feel safe - would have liked an ice machine on my floor.

Review 81：Loved the room layout, very comfortable,

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.