Ramada Plaza Marco Polo Beach Resort

Ramada Plaza Marco Polo Beach Resort descritpion

Right on the Atlantic Ocean, this Florida resort features 400 feet of private beach and an outdoor pool. Downtown Hollywood is 6.2 miles away.
Each warmly decorated room at Ramada Plaza Marco Polo Beach Resort features a wall-mounted, 27-inch LCD TV. A fridge and a small table with chairs are provided. Many rooms have a private balcony.
Marco Polo Beach Resort provides indoor and outdoor dining facilities. Guests can enjoy Italian cuisine at Pizza Bianco or tropical drinks at the Poolside Bar & Grill. For a charge, guests can enjoy the hotel's daily breakfast buffet or order breakfast a la carte.
The oceanfront gym includes modern equipment, a sauna and steam rooms. A 24-hour business center is on site and the concierge desk can arrange many activities including a beach massage.
Gulf Stream Park Race Track is 3.5 miles from the resort and the Miami Beach Convention Center is 11.6 miles away.

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They speak 3 languages——Ramada Plaza Marco Polo Beach Resort's staff speaks:Portuguese,Spanish,English
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Facilities of Ramada Plaza Marco Polo Beach Resort

Outdoors ：Outdoor Pool (all year) | Sun Deck

Pets ：Pets are allowed on request. Charges may apply.

Food & Drink ：Bar | Restaurant with Dining Menu | Buffet-Style Restaurant | Snack Bar

Internet ：WiFi is available in all areas and costs USD 13 per 24 hours. | Internet via modem is available in the business center and charges apply.

Parking ：Private parking is available on site (reservation is not needed) and costs USD 20 per day.

Languages Spoken ：Portuguese | Spanish | English

Reviews for Ramada Plaza Marco Polo Beach Resort

Review 1：Having to close the gate between the hotel and beach, we had to walk completely around to get to the beach. CHECK YOUR CARD. They have charged me 3 separate times. Once, the moment I've booked the hotel, about $150. Another when I checked in, $500! I've checked out a few days ago and earlier today they've charged me another $400! This whole booking was only supposed to be a little less than $550. I booked a room with a balcony. After 12 hours of travelling, all I cared about was a taking a nap, so I was already settled in before I realized I didn't get a room I booked for. I could've asked to the switch rooms, but I would appreciate it if the staff had it correct on the first time. I decided to just let it slide, and go without the balcony. But charging my card 3 separate times was completely unacceptable, although it all still says "pending" I still don't understand the prices and being charged multiple times. The fridge in my room would not work, we've tried changing the settings. The drawers next to the night stand and dresser aren't secure, so if you pulled it out, it would completely fall out. Wifi was HORRIBLE, did I even get a connection at all? The housekeepers in the mornings were obnoxiously loud they were just shouting to one another up and down the hallway. After coming back to the room from the beach, there was a dead roach, flipped outside down, in the middle of the my room. So much more I would mention, but highly upset about being overcharged and unclear what I'm even being charged for!!

Review 2：The location in general was very convenient. Walking distance from the beach, Walmart, and shopping mall wasn't a long a drive.

Review 3：Although dated, this hotel was clean, staff was very friendly and helpful. Concierge Williams was especially helpful. Located right on the beach. A very good value.

Review 4：The rooms were not the best! Cleanliness and a lot of broken things. Oan if you plan to go during winter months and it's actually chilly, they have No HEAT!

Review 5：Just the ability to be right on the beach!

Review 6：Staff - worst service i ever received from any hotel in my life. Front desk and concierges were terrible. No internet connection and over 15 minutes waiting time to get my car.

Review 7：Location is great and even though hotel room is old they are big

Review 8：Decor in room is dated. Drawers did not have sliders on sides, so they fell easily when being pulled. Floor was concrete tile, so it was cold on the feet. Saw a few bugs (probably from the beach) in the bathroom. Required parking was by valet for an additional $20 per day, and whenever you needed your car, you had to call 15 minuted prior to leaving.

Review 9：Hotel has a pool, but is also right on the beach. Easy to get to from both sides of the highway. Although parking had to be by valet, the guys were very friendly and courteous. Room was spacious, and included a full size refrigerator and electric stove.

Review 10：Always the same, you book 6 or 7 months befere for a front sea view with balcony room and when you check in they give you the worst room. Hotel very old, smell bad etc.. You can't stay at pool side at 12:00am even in new year! Horrible ambient..

Review 11：Only the location!

Review 12：Shower did not work for half a day (16:00 - 23:00), Phone did not work properly and got changed after four days and you still charged almost USD 40 for my call

Review 13：We like the Hotel, view and Beach, but felt sad that there was no reaction to the discomfort we had

Review 14：There were roaches and fleas. The food was completely inedible. Our room key was given to a stranger who came into our room. This mistake was totally unacceptable! When I complained to the desk clerk, she had nothing to say, and told me the manager wasn't available.

Review 15：The hotel had a pool and was on the beach.

Review 16：This place is falling apart. I got a room with a pool/ocean view so there was a lot of wind coming in the room. I had to either keep the balcony door open 24/7 or withstand an annoying low-pitched noise that came from a crack in the door. Everything in the room and bathroom was very old. There was a kitchenette whose cabinet doors were peeling. The room maid would not wash the dishes that we used. They would in my sister's room, but not mine. Also, one day she could only give us 3 towels (we were 4 people) and we were told they ran out of towels. The corridors are dark with very old doors. Mine would not close when we checked in, although that was fixed during my stay. We had dinner there one night and the menu only had a few options besides the bar menu and the food was bad. At the beach, we had to rent chairs if we wanted them. All the hotels nearby offer them for free to their guests, but not Ramada. And this hotel is not a lot cheaper than the nearby 4-star hotels. Actually, one of the nights I spent there had a rate comparable to the 4-star Trump that is a half-mile down the street. What a regret!

Review 17：Most of the staff at the front desk was helpful and tried to solve the problems we were having. The people that worked at the pool area were nice.

Review 18：I had reserved a King size and ended up with 2 queen size and they weren't able to switch us. Also the restaurant on site was HORRIBLE. Super expensive and my chicken was raw twice.

Review 19：The hotel is in an excellent location and the room was very clean.

Review 20：the rooms need updating. bathtub had cracks all in it the doors have gaps in them not very secure at all and you could hear the next rooms walls need painting. this building is very old. not worth the what i paid for it

Review 21：the swimming pool and fitness center very nice

Review 22：Things were broken in the room. The room was updated and outdated at the same time. The balconies are so close you can see into the next persons room. Cheap plastic patio chairs on the balcony. The shower head was leaking. It takes 25 to 30 minutes for vallet to bring the car.

Review 23：The wind felt great when the balcony door was open

Review 24：Small roaches everywhere in the room. Pequenas baratas por toda parte no quarto. Rude clerks, valet who fight and swear guests. Atendentes grosseiros, manobristas que brigam e xingam os hóspedes.

Review 25：US:Excellent pool with beach access PT-BR: Excelente piscina com acesso à praia

Review 26：Restaurant very rundown. Windows to ocean soooo dirty one could not see the view!!! Floors and rugs all dirty -un higienic. Just needs renovation. toilette seat not stable. Cleaning staff UNqualified in whole place.

Review 27：Desk staff was friendly. Pool area ok . Fairly quiet. Not too much music noise. Beach perfect and clean too!

Review 28：I loved how close it was t the ocean; the outside swimming was awesome; parking is very convenient for a reasonable price; room was huge with oven, microwave and fridge.

Review 29：Rooms are pretty outdated I'd say all the furniture appliances are circa late 80s early 90s but the view from a oceanfront room is very nice picture included check it..

Review 30：Great location right on the beach.. Clean and quiet beach not a lot of people, good clean pool area although the pool is salt water... Beds are pretty comfortable plenty of storage space in the rooms..

Review 31：One of the staff members charge my credit cards several times to the point where the credit card company locked both cards out then demanded money after he locked out the credit cards by over charging. Shower was broken in the room had to move us to another room which took three hours of our time together. Everything was dusty with a layer of dust on all of the furniture. There was debris underneath the bed that obviously has not been vacuumed in quite some time. Toilet and bathtub were dirty with remanence from the last person. Very poorly managed hotel.!

Review 32：Had a nice Oceanview.

Review 33：All balconies are connected. No private balcony. Only rails separate balconies. Stove kept tripping breaker switch in the middle of cooking and we had no access to breaker switch so uncooked food was just sitting in pots until maintenance made it upstairs to turn back on.

Review 34：Beautiful view!

Review 35：TV service It's a world paradise Miami We need to see the best channels of world TV English French Spanish and Portuguese

Review 36：I love many things in that City

Review 37：I wish the pool would have stayed open until 10 as well as the gate to the beach. Also they needed bathrooms outside by the showers but that is all the negative that I have.

Review 38：The Pool had accessibility to everything, like the beach and the bar. Wait staff was so nice and friendly. Front desk updated us to a balcony ocean view with full kitchen for the price we were quoted when booking room. I am planning on going back next year.

Review 39：The hotel is very old. The room we stayed in was very poorly kept: terrace door lock didn´t work, paint was bad, safe box didn´t work. Never going back.

Review 40：Room with cockroaches and other insects. I was charged 20 Dolores wrong in my debit card for payment of parking and was not returned this value in the check out

Review 41：We had to wait for our car & also that the amount of money we paid did not include the parking fee.

Review 42：This was our 3rd time staying there & very happy to sum it up!! We were very grateful that we were given a room with a kitchen, as we requested. Also, we were upgraded to a ocean view room with a balcony, which made our trip so much better.

Review 43：The room was great and the view was excellent. The staff, including the valets, front desk, maids, bellhop, and pool staff, we're extremely nice.

Review 44：The living conditions were... less than average. The A/C was broken, so the first night was cold and the day was hot. We eventually got an employee to fix the A/C. Not even only that, but the price for the breakfast was too high, for the variety.

Review 45：Me family and I enjoyed the mass of the pool with beauty of the lobby.

Review 46：A $50 charge to our room without evidence. A call from food service manager stated a ticket was signed. Provided email still no proof. Check your room charges daily! :(

Review 47：Wonderful housekeeping personnel!

Review 48：My kids called this the “no fun zone”… I went with my family we had atotal of three rooms we all have teenagers so we figured this will be afun weekend. Well let me start with pool area, you can’t throw a ballaround in the pool, you can’t have drinks what so ever by the pool, youare not allowed any music on by the pool. There was constant hotelmanager and security circling the pool area looking at what you’re doingand what you have. It felt like I was back in high school beingconstantly checked during my lunch hour lol then pool closed at 8pm, sowe all went up to shower and when we go to meet up by the pool area tojust hang out we were stopped by security advising us that no one is nolonger allowed by the pool area. So I go to management and complain thatwhat are we supposed to do now, it’s only 9:15? Are we being forced togo up to our room? So they gave us until 11pm to be by the pool butstill with a curfew on my vacation. Really? My kids the next day find anarea on the first floor with couches to hang out they were told bysecurity that they couldn’t be there (what is the sitting area forthen?) I have stayed at more high end hotels and they don’t have as manyrules as this hotel did. If you have teenagers/kids this is not theplace to be. If you want to sit by the pool and read a book and be inbed by 9 then this is the place for you. I will never go back to thishotel!! Im not even going to go into all the extra charges they rack into your hotel stay. Not worth it!!

Review 49：Had fun with my family because we made it fun..

Review 50：I wish there was enough umbrellas for everyone enjoying the pool.and the rooms was very hot. A/Couple not working properly.

Review 51：I really like the pool and the access to the beach. Very convenient.

Review 52：Breakfast is really mediocre, especially buffet. It is the same from day to day. In my opinion it is either to go a la carte, or to have it in other place. Wi-fi is also a problem - in the time of maximum connected users it is very slow plus at least 2 times a day You will need to reconnect. not a problem if You are on leasure trip, but can make You crazy if You are on business trip.

Review 53：Excellent location - just on the beach, unforgettable views on the ocean, big room and good staff - friendly and supportive

Review 54：My rating is 3.5 There were No duning experience access to food the RESTAURANT was closed the entire stay No room service. Only a pizza shop in the hotel was OPEN. Rooms were old not updated.. paid WiFi. Absolutely Ridiculous! Not going to stay there again

Review 55：Location was good and please with 1 reservation clerk she was very hospitable.

Review 56：So many bed bugs. The room seem very moist. The entire hotel smell like a flooded basement. I had to shake all of my clothing out in hallway of hotel before packing. I was scared that i would take one of the many bugs home with me. I would not recommend this hotel to anyone traveling to Miami.

Review 57：The bus stop was directly in front of hotel

Review 58：Nothing

Review 59：The room was beautiful! I had a view of the ocean and the city. The bar near the pool was very nice. The lady at the tiki bar I think her name was Freda she was funny. Kept the mood upbeat. Everyone was friendly. I loved the smell of the soap. It was a citrus flavor, never had that before!

Review 60：I wrote to the hotel prior to our arrival to let them know we would be arriving after our cruise around 11:00 am and would like to check in early if the was possible. I also inquired about the availability of an airport shuttle. I did not receive a reply. When we arrived there were no rooms available. We completed the check in paper work and was assured as soon as a room became available we could have it. I checked back in one our hour increments. People were checking in and getting their keys. when I asked about our room they still didn't have one. The last time I checked the lineup for checking was very long. I went to the desk to explain we already checked in and were just waiting for a key. The desk clerk would not speak to me and told me to get in line. Another desk clerk overheard, looked directly behind him at the paperwork, asked my name and handed me the key. It was now 4:30. Check in time was 4:00. No apology. I will not stay at this hotel again.

Review 61：We ordered the pizza from the little pizzeria in the basement of the hotel. It was the best pizza we ever had.

Review 62：4 x People not enough utensils or glasses in kitchen. Had to request more. Had to request bathroom towels everyday as housekeeping did not change or leave any towels what so ever. Reception lady made mistake and took a bigger hold on credit card and did not inform anybody of the mistake. In checking bank account I saw and enquired and then only was the information shared. Up to now nobody has apologized or stepped forward and taken responsibility.

Review 63：Location right on the beach is excellent

Review 64：Front desk staff at late night where very helpfull. Front desk staff during the day less than helpfull. The 3rd floor where I got the room had a terrible smell all the time. The room was below average of what it cost , and the bathroom ceiling was falling in pieces and dripping with water.........Upon checking it the hotel was unable to find my reservation and after an hour checked me into a room at a lesser rate. However, the following morning the day staff found my reservation and charged me the higher rate. I was not aware of this until I was checking out.

Review 65：Location on the beach

Review 66：Restaurants were not good, actually awful. Dark, uninviting Lounge atmosphere. Limited menu. Room service in a takeout box. No tray, no water. Awful turkey sandwich. Best option was pizza downstairs concession. Breakfast buffet just ok. Peeling paint on balcony and in room Dated old furnishings

Review 67：Location on the beach Pool and pool bar

Review 68：Paid daily for valet parking (mandatory). About $20/day, I believe. A tip each time they get your car. It was an unanticipated expense.

Review 69：Just steps from pool and ocean

Review 70：The sheets had a hole; The mattress' springs were very discomfortable; The wifi was terrible not only in my room but also at the lobby; The vault wasn't locking. I could pull the door and it opened easily (after setting the code and pressing the lock button); They charged USD 5 for each package received; Average of more than 20 minutes waiting for the car at the lobby (even though I always called for it before leaving my room); The hotel is old and surely wasn't updated to receive 21th century guests; Not enough lights in the room, only the lamp next to each bed.

Review 71：The ocean view. And that's it.

Review 72：Breakfast was awful. Very poor selection was on offer. During our stay we did not have breakfast at the hotel.

Review 73：Location is excellent both in terms of the beach as well as proximity to other places worth visiting.

Review 74：Cleaning staff rude, could not get any coffee packets from them, had to order from housekeeping. Housekeeping staff reached by phone were polite and courteous and helped a lot.

Review 75：Ocean view, comfortable bed and pillows, great kitchen and fridge. Concierge always answered questions and were polite and helpful. Valet parking although 20.00 per day was efficient and friendly. Note that the fee is waived for disabled.

Review 76：Pool was dirty - there were plastic cups and napkins inside Bathroom was dirty Door and safe didn't work properly - although staff was amazing at fixing it quickly Waited a really long time for a crib

Review 77：Location is great - there are tons of shops and restaurants right across the street - place has a nice beach, big pool and nice kiddie pool

Review 78：They now charge for breakfast-- and for years breakfast came with the room. They charge 30 dollars to sit on a lounge with an umbrella on the beach-- It doesn't feel right to me that after paying pretty costly nightly rate, they add 30 dollars to sit on a lounge chair. What used to be all inclusive is now pay as you go.

Review 79：great location lovely beach comfortable beds waiters in the cafeteria, especially Stella!

Review 80：To nosy at all the sides , but the one closer to the beach. Beds was horrible. So have no sleep at all almost, I wouldn't call a good vacation.

Review 81：People was nice and trying ther best to make you feel like a family. Workers at the pool were amazing

Review 82：I did nt like the reception workers, because I wanted to stay for another 12 days. One girl first night gave me 165.00 taxes included, another girl at the time of reboking gave me for 220.00 per night, so I refused and come back home. thanks, I was not happy.

Review 83：I liked the location 100% the beach and pool are great. the staff are oke and plaisant.

Review 84：Price

Review 85：A little pricey but overall good experience. The staff was amazing, Leidy, in the front desk was super organized, friendly, knowledgeable, quick, and charismatic.

Review 86：We enjoy this hotel ..the only problem was we could not enjoy our balcony and leave our sliding doors open because of the smoking in Room 314:'(

Review 87：Clean and the view excellent we enjoyed the

Review 88：We had mold in our kitchen cabinets. Housekeeping didn't come until around 5pm to clean our room and most days didn't leave enough towels

Review 89：Wifi was free but spotty. Great location

Review 90：Attention of latin empleoyees in front desk horrible! When you book they said a price when you check in they say other price! Horrible! The only good thing is location! Oh and the sea and weather was good too!

Review 91：Just excellent location.

Review 92：Dirty, cockroach in hallway outside of room, mold in bathroom. Staff was unhelpful and inept. Location was awful, there is nothing nearby. VERY NOISY, even all the way up on the 9th floor. Location does not have luxury accommodations like advertised, the one "restaurant" is small and sad, and so are the "shops." They will nickle and dime you to death, budget for the additional $10 a day "resort fee" for each room each day. Also, do not expect to buy anything for under $5, food or otherwise.

Review 93：Kitchenette was nice. Pizza parlor in the lower level was nice.

Review 94：1st. The 1st room was a disaster, duct tape holding the slider on the track. Toilet seat didn't work correctly. Moved to a better room.Nice people at the front desk! 2nd. I specifically called to make sure there was transportation available from the hotel to Sun Life Stadium. I was told they would take good care of me and my guest. BOY, did they take care of us! 1st shuttle we took was reasonable, the second from the Hotel to the Stadium was a RIP OFF! Could have driven and parked cheaper! 3rd. If you wanted to sit on a lounge on the beach directly in front of the hotel you had to PAY! I live in Central Florida and have never seen such a lack of concern and taking advantage of the tourists! It seemed I had to continually apologize to my old friend that flew down from New Jersey that got us very expensive tickets for the Green Bay / Dolphins game and I tried to reciprocate by staying at the Ramada Marco Polo Resort. It appeared I just kept saying welcome to Florida Mr. Tourist! I thought much higher of the Ramada chain of hotels previous to this experience!

Review 95：Nice view and location

Review 96：That is not mine. lol..

Review 97：They are clean, staff is wonderful, Room service is amazing very helpful especially in the morning. The environment is very nice. The DJ Music, The pool is clean. Everyone had a great time. I hope Donald Trumph does not get to this hotel, I once almost bought a room there. My X in law had bought a room there many years ago. I live in Kendall and I just love going there. The price is right and I been going there for over 20 years so it shows the place is very pleasing. Thank you for all you attentions and service everyone is wonderful.

Review 98：The hotel was extremely dirty and old. The people where very unprofessional. I travel almost every week around the world and never have worst experience. Will never recommend it. Not sure how can booking sell these rooms

Review 99：The location

Review 100：Las Almohadas no son cómodas

Review 101：El Hotel esta ubicado en primera fila frente al mar. Es un hotel antiguo pero las habitaciones son cómodas. Lo mejor del Hotel es el Personal que trabaja ahí, destaco a Marie nuestra Housekiping y la mejor atención fue de Nathaly, realmente ella hace que el hotel sea más acogedor y regrese tantas veces. The hotel is located in the front row facing the sea. It is an older hotel but the rooms are comfortable. Best Hotel is the staff working there, I feature Marie Housekiping our best attention and was Nathaly, she really makes the hotel more welcoming and return many times.

Review 102：Nothing..we enjoyed our stay at this hotel for 9 days for the second time.

Review 103：The room we got was comfortable and the partial oceanview was great. Thanks to Nathaly.

Review 104：I didn't love having to wait for the valet to bring the car every time we had to step out, although they did their best to be as quick as possible! Also, the kitchenette could have used some more pots, pans, and utensils. We struggled with a swiss army knife to open a can of clams, as there was no can opener! We only had a couple of forks and spoons, so we resorted to using plastic ones that we had kept from the food we purchased at the poolside grill!

Review 105：I loved the balcony overlooking the ocean. Having a kitchenette was convenient. The staff were very kind and helpful! The kids enjoyed the pool, and liked having the table tennis and basketball courts by the poolside as well! Overall, it was a good experience, and we had pretty much all we needed :)

Review 106：Arrived there in the evening, they didn't even had me in thecomputer, I had to wait for 20 min for this to happen,then another 20 tocheck in ( I made the booking 2 months in advance). The staff at thehotel was so slow, they looked like they don't care for theircustomers ( it wasn't just one time, every time, different people).The room was ok for the money I've payed, but still not very nicefor a ocean front (I can find a lot to complain but it won't changeanything now). One other thing long waiting for the valet to bring thecar back every time ( I really don't know why they even have that)It was very annoying. The resort fee was just to get more money from you( who wants to go to a sauna when outside is 90 degrees) you have to payextra for the lounge chair and umbrella ( I think it was $50 per day orsomething like that). The security guy wasn't very nice. I thoughtI've booked for 5 nights but I only did for 4, so they tried tocharge my credit card without telling me, they only called when thetransaction was not approved. I was happy to leave.I can probably find other things to complain about but I'll stop here.

Review 107：Location

Review 108：Maids closet unlocked inside my room, very strange. Also no cold water in bathtub/shower, facilities had to come and fix it. Also my daughter got locked in bathroom, handle broke. Icemaker not working on our floor, they told us to go to another floor This hotel needs some updating and general maintenance. Mngt offered nothing for all the inconveniences, seemed something was always broken. Just fyi balcony no privacy

Review 109：beds comfy and room size good

Review 110：I love my Miami this particular trip I took my sons and we had a blast. Location is great right on the beach friendly staff and clean plus not too far not to close to Miami night life. Love enjoy your stay Thanks booking.com

Review 111：Valet is disorganized, takes too long to get your car , the air conditioning in all our rooms [4] was weak, elevators are 50 years old have no a/c , the hotel is in transition where half of it is very old and half of it has been updated , and last, the hotel attracts a clientele that is loud, indiscrete, and lacking class.

Review 112：Beach , room accommodates 4 comfortably , kitchens, value for dollar, nice staff .

Review 113：Waiting for check in Young people at front desk not very helpful

Review 114：Great concierge service. Julio, was able to accommodate us. Pool, staff and beach access

Review 115：The hotel is was the dirtiest hotels I have ever stayed in. The lobby had us thinking it would be ok but our room was absolutely filty and in need of desperate tlc. All of the staff from the pool grill, towel desk, front desk, etc. we're absolutely wonderful. The beach was very nice too, although we chose to walk down the beach a bit because it was much quieter. I could just not get over how dirty and gross our room was.

Review 116：Called to request an early check in on the day of arrival was put on hold for 15 min 13 sec. Finally, hung up and tried again. Check in took over 25 minutes Check out took 15 minutes Resort is showing its age.

Review 117：Location was perfect. It was on the beach. How can that not be perfect.

Review 118：No on-site parking without valet service. Extra cost per day should be noted in your budget.

Review 119：Nice location on beach with nice pool. Breakfast is great. Price is good value.

Review 120：we spend 5 days in this hotel and everything was good. the only thing that I didn't like it was the (VALET CAR) they charge me 20$ per day which is expensive . and if you want your car the need 15 min to bring it to you.

Review 121：Older facility showing some wear and tear. Had a hard time opening and closing the balcony door.

Review 122：Location on the beach is nice. Price for room and meals is moderate. On site Italian Deli. Dinning room is nice.

Review 123：Few hotel eating options No nearby eating options so you depend calling the valet parking for your car and look in some other place

Review 124：The staff was amazing The room is clean and well equipped Pool and beach at hand Valet parking works good Kitchen ready for cooking

Review 125：No to much amenities... We had two rooms, one remodeled, and other old. The hotel don't care to much for details. If they improve that things can be a good place to go.

Review 126：People is helpful, specially the housekeeping personal (Ex: Carla Romero,second floor) Valet Parking and reception also were very polite.

Review 127：The service is not good The employees are rude and they lie in order to get more money out of you

Review 128：Location is Great The beach was very good Nice Swimming pool

Review 129：The fact that all the instructions I had ask for when I was booking Ididn't rcv them because the hotel never rcv that info because Ibooked through a third party..

Review 130：The services from the staff were pretty great..There's this girlname Nathalie from concierge she went at of her way to make my familyand I happy..if I had any problem I just cll her and of course shehandled it amazingly..I'll go bck just to rcv service from heragain..I'm a big fan of great customer service because work all dayeveryday with elderly people and I provider excellent service to thesepeople and I rcv the same type of service..

Review 131：The staff were rude and unhelpful. They need to take a course in customer service. From the beginning with the receptionist being dismissive, short tempered, mean, and rude. He kept us waiting an hour and half before we got to get our room card. He judged us on appearances and not that we were customers. On top of that the rest of the staff acted that way as well, despite the fact that we are all good tippers and hardworking adults looking to relax. All in all facilities were good, but staff were awful.

Review 132：Beach, pool, food, and the room were all nice.

Review 133：The paid valet parking was an unexpected cost; I didn't have a chance to use the pool b/c I believe they closed at 10 pm. I'd prefer extended gym & pool hours

Review 134：The rooms looked like private suites. There is a full galley kitchen with dining wear, full fridge, breakfast nook area, marble looking bathroom feel, romantic plush beds, and a gorgeous balcony view of the ocean and poop from our room. The pool had multiple-colored lights and was beautifully lit at night

Review 135：1. Ramada Marco Polo management needs to be in touch of whats happening in the rooms( basically the conditions of the toilets etc.. etc) in order to prevent whats happened with us(room 1025: - 1st night - flooding caused by sanitary breakdown. - 2nd day - shower tap not working properly caused a burn to my kid due to continuous water running. - Not a very prompt response. 2. Lack of responsibility from the part of the plumbers( eg, after repairs cleaning the floor(dirty with human excrements)with the very same towels that guests use- showing no care on guests health( this is annoying: how one can clean this type of condition with un proper materials. 3. When we found out about the condition from other rooms with less or the same prices in better condition, we asked to change room, promptly accepted in we were given room 845 then, later on when we were ready to go to that one they changed to 1120.

Review 136：1. The IAU Graduation set up 2. the Tour around Miami after the graduation 3. The tour to Disney World- However, this have to be better organized. the organizers must not ever do the following: a) mix tourists from IAU with other "normal passengers" that stop everywhere causing a delay to all of us. b) never separate IAU tourists because they are there to share experiences with one another- why organize tours for IAU while you got no space in the bus?

Review 137：Old not maintained hotel.

Review 138：I liked that I was close to the beach

Review 139：Breakfast is abnormal expensive relating to the food hotel provides customers

Review 140：close to the Ocean & good pool

Review 141：Pool closing too early. 6 pm? At least 9 pm. Please

Review 142：Location and staff

The Fine Print

Guests under 21 years old are only allowed to check in with a parent or official guardian.If booking 5 or more rooms, contact property directly prior to booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.