Riverfront Hotel-Grand Rapids

Riverfront Hotel-Grand Rapids descritpion

Riverfront Hotel-Grand Rapids sells fast on our site. This Grand Rapids, Michigan hotel is on the banks of the Grand River. The hotel offers an indoor pool, a hot tub, and a 42-inch flat-screen TV in the room.
Riverfront Hotel - Grand Rapids rooms includes tea and coffee. The rooms come with free Wi-Fi and offer room service.
Grand Rapids Riverfront Hotel guests can dine at The Landing Restaurant, which features a variety of American and German cuisines. The Landing Lounge offers live entertainment most evenings.
The Riverfront Hotel is less than 2 miles from downtown Grand Rapids. It is less than a 5 minute drive of Comstock Riverside Park, De Vos Place, and The Van Andel Arena.

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Facilities of Riverfront Hotel-Grand Rapids

Pets ：Pets are allowed on request. Charges may apply.

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Reviews for Riverfront Hotel-Grand Rapids

Review 1：Hot tub should be hotter, it didn't do anything for my sore muscles! Also could use small humidifier in each room, too dry and couldn't breath good.

Review 2：The hotel was very nice, staff was helpful & friendly. The restaurant in the hotel had great food! Nice showers & rooms!

Review 3：1) Carpet was dirty, it looked like it had been 'cleaned' but for so many years it just gave up. 2) Walls were stained (you could see where 2 art pieces had hung that were no longer there!) 3) Restaurant had a fan on that was pulling cold air in, in the winter 4) Bed was TERRIBLE, hurt my back and I have a good back. It's a 'sleep number' bed, which didn't work. So it was sleeping on a board with a flat air mattress on top essentially. 5) PRICE - Grand Rapids apparently has a hotel 'monopoly' by a local family. Either pay $250-300 for a King room downtown (lowest tier) or pay $150~ for this decaying reminder of Grand Rapids' past.

Review 4：Location is about the only thing. Maybe I wasn't in a new room? Front desk clerk was only reason staff got a high rating. Everyone else, no. Wifi had good signal strength on the 2nd floor.

Review 5：The pool room was horrible. The ceiling was raining from condensation, the pool was freezing and the hot tub was full of children. The pool room didn't appear to have heat, the ceiling fans were squealing loudly, worst pool

Review 6：All the staff we encountered were friendly, also felt the room was clean.

Review 7：The bar employees were more concerned about playing their favorite music in the lounge than the customers wish to watch some ESPN on the TV during happy hour.

Review 8：Location, a lounge , pretty good food

Review 9：The room was loud and pretty uncomfortable. There was no hot water to speak of and showers had to be quick or I would have frozen to death.

Review 10：The staff were all wonderful.

Review 11：The hotel was very dirty including doors and door handles, lightswitches, bathroom surfaces. There was a smell that come from the hvacunit when it was running that smelled as if sewage was backing up in theroom. We were traveling with a 4 year old girl who was looking forwardto swimming. The pool area tile was so slick when wet that two of thethree members of our party slipped and fell. Paint was peeling off thehot tub and floating around. There was an empty beer can that had fallenbetween the hot tub and the window that had been there so long therewere cobwebs. This was the worst hotel I had ever experienced. Ifswitching hotels would have been an option I would have leftimmediately! Unfortunately, all the hotels within a reasonable distancewere booked. Food was terrible and the hotel charged for extra nights ifthe room service bill was over $75! The staff was rude and difficult tocommunicate with. I would never recommend this hotel to anyone, in factI would recommend it to one of those hotel rescue shows. Do not stay atthis hotel, especially with young children. We got home and washedeverything we took with us!

Review 12：The geographic location was reasonable located close to the event wewere coming to town to participate in.

Review 13：Bed was a sleep number that did not work in first room. Second room bed was hard. Shower was weak and shower rod looked like it was installed by a ten year old.

Review 14：Room was large.

Review 15：How far away it was from downtown because we didn't have a car to get around.

Review 16：The room was good, had an excellent bed. A little note welcoming us was great to see.

Review 17：The first room I stayed in, I was unable to turn off the fan. In the second room, there was mold in the bathtub.

Review 18：The friendly staff, easy access to freeways, the bed - once I figured out how to change the settings to make it softer.

Review 19：We could not check in early even though I called and was told we could. Finally upgraded to a more expensive room. Toilet was moldy.

Review 20：It was a convenient location and some of the staff were pleasant.

Review 21：The room was small, while it was clean the carpet had wrinkles to it like it had been installed poorly or had major water damage. Bathroom was tiny. TV was digital antenna so options were limited on the TV.

Review 22：The location was easy to find and get to and from. Bed was nice sleep number bed.

Review 23：I stayed in room 320. First thing when we walked in it was very cold in the room. We tried to adjust the register by the window and then went to sleep. We froze all night. Sleep number beds did not work which was disappointing. Thermometer on wall did not work. Telephone did not work.

Review 24：Enjoyed pool area, loved view of the river. Staff at front desk were Excellent. Front lobby was attractive.

Review 25：A few of your front desk and phone operators were less than accommodating. They just had a negative attitude or less than friendly response to requests while others were fantastic.

Review 26：The bathtub didn't work - it drained so slow it filled up. I spoke with the front desk 3 times about this, and they alway said they'd send somebody to fix it, but that never happened. Bathroom was full of somebody else's hair when I got there. The TV was an old standard definition box.

Review 27：Nice to have fridge and microwave in room. Close to downtown.

Review 28：We were put on the pet floor, (when we clearly didn't have a pet) could hear a dog whining at night. When the staff was alerted they said "sorry, next time ask to not be on the 2nd floor" The entire floor smelled as if they were trying to cover up the smell of animals. Bathroom had mold in shower.

Review 29：The room was awful! Sleep number bed didn't even work! The bathroom didnt appear to be clean..smelled very musty when I walked in. The front desk employees were in my opinion very unprofessional.

Review 30：Location wasn't bad..close to all the downtown venues.

Review 31：Restaurant service was poor. Several wait staff...only one lady doing all the work. Could not get change for our breakfast bill.

Review 32：Nice view of the river

Review 33：room was not cleaned and when I spoke to the manager, he was not accommodating at all as if he didn't care, When the room did get cleaned bath tub was still dirty bathroom floor still dirty, I paid too much for this type of service.

Review 34：The front desk employees representing your hotel is unbelievable! Very unprofessional staff. The money spent for two nights was unbelievably high for the service and for the condition of my room was unacceptable! The air/heater only worked half of the time, the select number bed didnt even work! And the bathroom was far from clean. The room smelled musty. Very unhappy with my experience at your hotel! I paid over $300 to stay two nights at your hotel and it was not worth the price I paid. Very upset.

Review 35：The location was pretty close to the venues downtown.

Review 36：room smelled funky, towels smelled of bleach, residual vomit on the wall above the couch, staff replaced towels even though they were hanging up, tea bags were never replaced during stay.

Review 37：friendly and helpful staff

Review 38：Hotel was worn and therefore seemed dirty. Bathroom minuscule. Highway sounds if not on Riverside. Price lead me to think it must be a nicer facility.

Review 39：Staff were very friendly. Breakfast buffet was a good value

Review 40：the bathtub had black mold, the room was dingy, the halls were dingy, there were ants everywhere!! Although the front desk and flyers boasted about their free comedy show, once we got there we were told it was a two drink alcohol minimum and we don't drink alcohol!

Review 41：I like the comedy show and karaoke they had!

Review 42：Not bad, but the bed didn't work and the view was of a roof. I didn't expect the best view, because it was on the cheaper side, but it was too much for that particular room.

Review 43：It's right on to 131 & easy access to the malls.

Review 44：The "Cityview" was an Expressway view. The windows did not open. The room was crowded and the furniture was shabby.

Review 45：The feds were comfortable

Review 46：Couldn't open the windows for fresh air which would have been nice. Mattresses were adjustable air mattresses but we couldn't find a comfortable setting. Indoor pool wasn't heated and too cold for our 2yr. old

Review 47：Staff attitude and customer service was excellent. Decor and furnishings were a bit dated.

Review 48：The sleep number beds that they advertise are not in all the rooms, andwe didn't have one. The outdoor space was not maintained at all eventhough it was right next to the river. The deck was gated off for safetyreasons, rotten wood and decrepit stairs. A cement patio had a fewtables, but even though it was accessible thru the bar, that door waslocked and it was unusable. Coffee was made in the morning but it wasweak and watery. No cream or sugar was provided most days. The hot tubhad black scum around the water level, the floor around the pool wasclean but the windows behind the pool chairs were filled with cobwebsabd debris. The ceilings over the pool and hot tub had brown goodripping from the white beams. The lights in the lobby had open globesthat were filled with the bodies of dead bugs. The maintenance staffcame to clean up the hot tub after my complaints, but he scrubbed theblack scum into the hot tub water using a scrubber and the water in thetub. I complained about that but it was ignored. The staff was nice, butineffective. Public areas were dirty, modernization needed throughoutthe building and the pool area was worse than gross. Internet access wasnot available during our entire stay and it cost me a lot of money topay data charges for any online activities. The other guests had thesame complaints, I overheard many guests unhappy with theaccommodations, and more than one with raised voices. The most annoyingpart of the experience was the fact that the doors would not open withthe card keys. We had the desk remaking the keys each time we left theroom and made at least four or more trips each day to the lobby for thatpurpose. We spent large amounts of time waiting for someone to assistus, one person can't remake the need key cards and do all the normalfront desk functions. The issue seemed to affect many guests and onestaff member told me that the door locks work on batteries and likelyneeded replacement.

Review 49：Staff was nice but powerless to change the lack of internet access, andagreed with the cleanliness issues but the staff sent to address theseonly make it worse. Scrubbing the black scum from the sides of the hottub using the water in the hot tub and a filthy scrubber right in frontof us. Tried to fix internet, had service provider on site twice but wasunable to get it done. Housekeeping did a great job keeping the roomtidy and bathroom was cleaned well.

Review 50：The bathroom floor could have been cleaned a little bit better and the air conditioning vent looked to be very dirty which was sitting right next to the table so you could not help but stare at it

Review 51：Very friendly staff

Review 52：I know this sounds weird, but the bed with the adjustable mattress kind of gave me a sore lower back when i got up in the mornings. Maybe I just didn't have it adjusted properly, even though I did try several settings.

Review 53：Proximity to Grand Rapids

Review 54：I don't like that my room cost and the 50 dollar deposit is on hold for 30 days after my stay. That's an extra 50 tied up that I cant use from my checking acct

Review 55：The bartender was great,

Review 56：The elevator and the room wasn't clean, the smell of hotel it smells like moldy fungus cause carpet needs to be replaced ..

Review 57：The lounge and bar.. The breakfast buffet, pool and hot tub

Review 58：They had a mouse they were trying to trap on the front desk. They had a domestic abuse situation boil over at 3 am and four police cars in the parking lots sorting things out later that morning. Never again - I was expecting to find a human finger or worse.

Review 59：Nothing

Review 60：First room given air conditioning unit broken Second room given too small to roll out our roll way bed we needed 3rd rooms a charm attempted to charge us an upgrade !after first two rooms were a bomb and we were on our 3 move w/ luggage . No continental breakfast only coffee bar that was very sloppy and unappealing .

Review 61：Pool

Review 62：Bed not comfortable no matter what number I used, pillows like rocks, wifi was horrible and the motel pictures must be from years ago

Review 63：Easy access off expressway

Review 64：The food in the restaurant could become healthier and more varied. The décor is dated and hall carpets are overdue for replacement.

Review 65：Location, parking, staff service, bed, size of rooms, strong shower, air con. Nice to know it's pet friendly. Good bar and music

Review 66：Sleep number beds were awful; felt like we were sleeping on a bubble and each persons movements accentuated.. I expected location with city view and walkway along river....false marketing. Riverwalk overgrown with bushes! Terrible "river view" over other building and AC units. Breakfast was only buffet and not worth $10 per person. An incident of guest falling in face in lobby saw very little and inappropriate response from staff:I helped the man with his bleeding wound and tried to enlist help from staff !

Review 67：The beds were tiny and very uncomfortable. Also the first floor hallway to the pool area had a very musty smell and made me gag!

Review 68：The location of the Hotel was great as far as why we were there and great places to eat. The room was good too.

Review 69：The sofa bed was dirty as well as the blanket. The WiFi didn't work . Sink stopper was broken, carpet was dirty.

Review 70：Convenient to interstate an downtown

Review 71：No breakfast included with high cost! Bedding had stains. Only one waitress in lounge and said we could order drinks at the bar while she was still serving.

Review 72：Closeness to downtown

Review 73：I was very disappointed in the condition of the room, the bathroom was horrific, there was short black hair all over floor, then when got in shower i noticed the inside of shower curtain was extremely dirty, and had fresh blood on the curtin from someone previous and hadn't been washed, if absolutely discussed me and couldnt finish my shower, i was so disappointed i took several pictures of the condition of the batbroom. Then the white top blanket on the bed had dirt all over it and again was very dissatisfied, and there was no microwave or mini frig in the room, i feel for a small room with one bed for $120.00 a night should at least have those 2 things, and there was no complimentary breakfast which for the price your paying there should be something, small, nasty $35.00 a night motels and hotels have microwave, frig. And breakfast. Lastly there was food and trash that sat outside of the other rooms in the hallways the whole time i stayed at your establishment, is made the hallways smell and was a very nasty appearance, all in all i was very disappointed in the over all appearance and stay, and would not recommend your establishment to anyone else.

Review 74：The staff where very polite, friendly and well groomed.

Review 75：Wifi was absolutely horrible. No TV Guide in room. Had to unplug lamps to charge phones. No fridge in room.

Review 76：Location was easy to get to. Pool was very nice.

Review 77：Bed was to firm and pillows were also to firm. Breakfast should have been included with the cost of the room.

Review 78：HOt tub was nice and staff arranged for our cab and our room was very clean

Review 79：The peeling wall paper and general upkeep of the room. Needs to be remodeled . The Ac did not work well and it was very warm. It could be a cool hotel with some remodeling .

Review 80：Service at front desk was very helpful and friendly.

Review 81：Only 1 small elevator & Coffee urns almost always empty during morning

Review 82：location near Grand Rapids sites (Ford Museum, Meijer Garden Sculptures, West Michigan Whitecaps, Public Art Museum)

Review 83：There were not many food options provided (lists of local restaurants and room service menu in room). Eggs we ordered from room service were horrible. Also, for being sleep number beds they were not as comfortable as I would have thought and tv reception was very poor.

Review 84：Location of Hotel was very convenient being right off expressway and it was very clean.

Review 85：WiFi did not work where I was located. My boss was in a room right next to the laundry room and heard it all night long. My toilet ran all night long. There was pubic hair on my bath towel. The pool was cold and had debris in it. One of the front desk staff was not a very polite person. The tv had poor reception.

Review 86：I liked the sleep number bed. The temperature control worked well. The cleaning staff were very nice and helpful. Always had a smile on their faces. The outdoor patio area was a pleasant atmosphere.

Review 87：They have sleep number beds and they were VERY uncomfortable.

Review 88：Great location, clean and the amenities were nice. Friendly staff, quite location next to the river.

Review 89：No free breakfast, infrequent shuttle runs to downtown, room rate high considering property's need for significant restoration.

Review 90：Liked the location, room amenities, pool, room availability at holiday time.

Review 91：air conditioning can't be switched off, if microwave is on room I would expect even dishes (plates, cutlery...), very dirty windows which can't be open

Review 92：peaceful and quiet environment, possibility of eralier check-in, microwave on room

Review 93：There were not clearly marked directions and I got lost leaving the hotel, and there was a constant high pitch beeping noise in my room when the tv was on.

Review 94：Loved the water facilities, pool, hot tub, etc. Also enjoyed the sleep number bed, never slept on one prior to this stay.

Review 95：Disappoint with the restaurant where lots of selections were taken out. Room wall thermostat control not working. Bed firmness control not working Slow Wifi

Review 96：Close to my meeting place

Review 97：Room was ok but not what I expected. Room was dirty. Crumbs all over floor. Breakfast was terrible. No drinks at buffet. No eggs or bacon. Staff was arguing with me about food and drinks instead of understanding and fixing the problem. Very rude.

Review 98：Room

Review 99：The hotel room smelled bad, the bed didn't work for either rooms (it was like sleeping on the floor),

Review 100：staff very friendly, house keeping girl was amazing!

Review 101：The neighborhood was a little rough. Right next to the expressway. The building itself was pretty run down.

Review 102：It fit the price range we were looking for.

Review 103：The comfort beds. Could not get the beds to adjust to a comfortable level. Woke up stiff and sore.

Review 104：The night Staff went out of their way to help us. We found ourselves stranded at a late hour downtown. The night staff man found away to come get us. Something he didn't have to do. Every member of the staff was friendly and truly made us feel welcomed specially the night crew!!

Review 105：We thought we might sit outside near the river, but that area was not conducive to do that. Furniture was old in bad need of paint and railing had bird do-do all over it.

Review 106：The rooms were old and run down, the beds were terribly uncomfortable. Wifi was weak, the 'fitness room' was not ventilated and only two machines worked. This is a horrible hotel. Don't waste your money here.

Review 107：NOTHING

Review 108：Very noisy. Walls must be paper thin. Could hear someone peeing in other room and talking in the hallway sounded as if they were in the room with you. Also no continental breakfast was disappointing.

Review 109：Close to downtown

Review 110：The rooms are old and need to be updated. The building as a whole needs updating, from the terribly slow elevator to the carpeting. Also, I was in a king room that had been a double at some point, but no one had bothered to change the wall hangings so it wasn't obvious. If one cannot take the time to move a few furnishing around, than what does that say about service to more important things? There were a lot of little things that just cumulated into a level of annoyance I don't like when traveling.

Review 111：The front desk staff were very helpful and professional. The Sleep Number bed was perfect, the food was good and having the option to order breakfast brought to the room was a treat

Review 112：Two staff members and manager were rude and not accommodating. The beds were broken sleep number beds and hard as rocks. The bathroom was ditry and had no fan. And it was a tiny room.

Review 113：One of the guys working there was friendly. And the gal in the restaurant gave me some ice for cooler.

Review 114：I felt the room was a little over-priced. There were only six channels available for the TV and the wi-fi kept shutting down on us.

Review 115：The staff were very courteous. The breakfast and service was amazing.

Review 116：I was in town for a concert at VA Arena and the hotel offered a shuttle to the concert. Then after the concert, we called the hotel and they sent a van to pick us up! So convenient! Excellent service!!

Review 117：The only thing that was upsetting is that we didn't know about the deposit for incidentals. If we would have know about it we would have prepared for it better. The front desk staff was helpful explaining it and helping us figure it out though.

Review 118：There is a very perfumed smell In he hallways...but it did not permeate I to our room. The restaruant has a limited menu but the food was good and the staff was very nice.

Review 119：Beds were super comfortable. And our room was nice sized and very clean. Its a older hotel but we enjoyed our stay and would definitely stay there again.

Review 120：maid service was very slow; maid didn't come until mid to late afternoon. food in restaurant was very bland. kept having to re-connect to Wi-Fi. hallways and elevator were musty and kind of grungy; the rooms were clean though. security was hit and miss: outside door would sometime open without the key card. Elevator sloooow. Unfortunately Light sleeper, not happy to pay $20.00 more to get a quiet night sleep on river side, away from Freeway. I pay a hotel for a place to sleep and then had to pay more for a place to sleep on the Quiet / River side. What is wrong with this scenario?

Review 121：friendly staff and responsive nice river view

Review 122：I had to go back down to the bar after a $50.00 limit hit my card and was asked to do so after 10:00 pm. Unfortunately, I was on the phone with a client when I answered the door and it appeared as there was a problem with my card. Not a good thing and could have been handled with a phone call to my room. They explained that most people get upset when they get over charged over the agreed amount of $50. Book another hotel if you can in my humble opinion. Food is horrible in the lounge but if you have lots to do, bring lunch meat. Oh.... soup was good!

Review 123：Nice people working the desk in the day time.

Review 124：There Were bums roaming all over the property The wifi didnt work The patio was a joke The resturant was a dive that charged as much as a 4 Star resturant

Review 125：It was easy to get to

Review 126：The hotel lounge had karaoke the night we were there (5/8/15)The dj kept making sexual innuendos to my friends and I. Then he keptsaying tip the bartender, who were horrible. They kept sniffingpeople's cups. Then we were singing and cut off in the middle of thesong because they bartenders were mad about their tips. They werehorrible!!! I had a $160 tab, the next day I check the receipt andalmost $60 of that was not even my drinks or my friends. The lounge ishorrible because of those 3 people, the dj, and the 2 bartenders. I willnever go back there and stir others away.

Review 127：Leaving

Review 128：The bed is broke and the shower vent and curtain is broke. The cards given to us to use for our room didn't work that well.

Review 129：The television and location from Grand Rapids.

Review 130：Room service was the only Breakfast available prior to 11 a.m. due to Mother's Day buffet. At checkout the bills were all mixed up as to the people in the 2 rooms that we had. Complaint was expressed at time of checkout. $2 charge for ice in drinks.

Review 131：Enjoyed the fish and chip dinner in the dinning room. Had prompt service with food and bar beverage. Rooms were clean and had 3 sets of towels.

Review 132：The staff didn't always seem to know what was going on. Advertised happy hour every day of the week in the room. Also said Happy Hour (2-6 p.m. ?) in the bar. When we went to order the bartender said that was only Monday thur Thursday. Called down to lobby about it and they weren't sure either. Everyone had different answers.

Review 133：Great menu in room did not match the bad selection in the restaurant. Cable was mostly sports & news. Sleep number bed was twitchy. Add a grab bar in the bathtub!

Review 134：Friendly staff, excellent room service breakfast.

Review 135："Preferred view" faced the interstate. It's a RIVERFRONT hotel!!!Peeling wall paper in the room. TV that had extra channels of pure static. How hard is it to program the TV to skip those? Toilet would run unless you remembered to jiggle the handle. The Lounge furniture was pretty beat up and the lounge staff were pretty disinterested in their guests.

Review 136：The décor in the lobby was nice.

Review 137：Wish it was cheaper, paid almost 200.00 per night! Would have liked acontinental breakfast to help justify the price. Also the pool is nicebut the tile surrounding it was very slippery!! I kept warning mydaughter to be careful and I end up falling pretty bad after all that

Review 138：Staff was friendly, rooms were clean, other girls from my daughtersvolleyball team had issues with their reservations at other hotelsbut not me

Review 139：It's an older hotel. The staff OVER SPRAYS air freshener in the halls and elevators to cover up the funk smell. The exercise room is terrible. Equipment rusty and extremely old.

Review 140：The pool and hot tub was fantastic.

Review 141：Our toilet continued to run after flushing, we lifted the top off and lifted the float ball. Only one small elevator to service all floors.

Review 142：Clean room, quiet behaving guests and plenty of parking spaces

The Fine Print

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please note, guests who check-in early will be charged a non-refundable fee. Please contact the hotel directly for more details using the contact information on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.