NH Hotel Brussels Airport

NH Hotel Brussels Airport descritpion

NH Hotel Brussels Airport sells fast on our site. Located less than 3 miles from Brussels Airport, this NH has soundproof rooms and relaxing spa facilities including a fitness center and spa tub. Free Wi-Fi is available.
The air-conditioned rooms at the NH Brussels Airport include TV, a minibar and tea and coffee-making facilities.
The Diegem Train Station, which provides a direct link to the center of Brussels, is just over a quarter mile away. NH Brussels Airport is a 5-minute drive from the NATO Headquarters. The hotel provides a free permanent airport shuttle service.
The bar serves a wide range of beverages, including several local beers. There is also a cozy billiard room and a restaurant which serves international dishes in a casual setting.

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Facilities of NH Hotel Brussels Airport

Outdoors ：Terrace

Pets ：Pets are allowed on request. Charges may apply.

Activities ：Pool Table | Sauna | Fitness Center | Hot Tub

Food & Drink ：Bar | Restaurant with Dining Menu

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is not needed) and costs EUR 15 per day. | Free!Free public parking is available on site (reservation is not possible).

Reviews for NH Hotel Brussels Airport

Review 1：Restaurant was completely understaffed, in the end we didn't get what we ordered without repeatedly asking, and quality/price not balanced overall. in both restaurante and breakfast room unfriendly staff. Also, climate control did not work properly and housekeeping for some reason felt the need to turn up the thermometer every day so the room was sauna like when returning in the evening. Made sleeping on the hard beds, well....hard

Review 2：The rooms are modern and location is fine. Workout room, parking, breakfast were all fair. (free) Wifi worked excellent.

Review 3：Lack of rigor and service failures. Airport shuttle does not run on WE and that is not announced. A call to request a hotel taxi led to an unfriendly staff person and a 40 minute wait. I took a taxi on my own and was reimbursed. Also, the staff failed to do thewakeup call in the morning! Good thing I always use a backup...

Review 4：A clean and quiet hotel close to the airport.

Review 5：I found out that left my passport in the room right before security check at the airport. The staff was kind enough to send a taxi driver to bring my documents just in time for my flight back home. Thank you!

Review 6：A bit clumsy and haphazard shuttle service for an airport hotel (mostly upon arrival; you have to contact hotel or go to airport info desk not a proper shuttle service)

Review 7：Great ambience in room, free wifi

Review 8：The front desk agent the morning we left was horrible. They forgot our wakeup call and when we got downstairs at 8:05 am for the 8:00 am shuttle to airport we had reserved the night before; he had given it away to a couple and told us to share it with them or wait 30 minutes for another one. This would have been fine except the couple had so much luggage the trunk and the extra seats were occupied by them. He was extremely rude

Review 9：The location is really great, you are walking distance to the train which gets you right in the the centrak station in the heart of Brussels.

Review 10：Hotel restaurant personal was not able after 20minutes to come over and give me the menu card. So I leave the restaurant hungry and angry Regards Pavol Feč

Review 11：Nice and clean room with good disposal

Review 12：Drawer full of underwear and socks of previous owner. Staff I ve seen not able not speak proper english. Breakfast was sober. Pricing: NOT worth that money!

Review 13：Location

Review 14：I have stayed twice. Each time one night. The checkout seems slow. Second time I did check out as I checked in. First time booked for airport shuttle at 0730 and it never came. First time I also got a wrong bill and I was irritated by the rather slow gentleman attending to me.

Review 15：Location is great for one night flying out next day, just a few minutes to airport. Breakfast is average, nothing unusual. They have a gym, you can exercise. I have not used the sauna and jacuzzi. They are available too. Near train stop, you could go downtown and come back easily. The bed mattress is good for me as it's relatively hard, not as soft as most hotels.

Review 16：The room was cold on arrival After contacting reception they came up to do just what we'd done with the air conditioning i.e. turn it up That didn't work so we stayed dressed & went to bed

Review 17：Location for the airport & free shuttle

Review 18：The restaurant is not good. Had to refuse a steak that was overcooked and badly cut . You have to call for the shuttle in the afternoon. Phone was cut off three times by automated service. Had to pay for taxi. Hotel did not reimburse. Staff not very helpful.

Review 19：The rooms are very comfortable and large. They have all the amenities. Good television.

Review 20：no minibar in the room, no kettle for in room hot drinks, aircondition did not work (we were offered the possibility to change the room but we had already unpacked our things and were too tired to move) , expensive self service kiosk in lobby - 4 euros for mineral water. basic manners and training lacking - room leaner entering room without knocking ( have heared she was evacuated in a state of shock to hospital after opening the door and seeing one of us naked?)

Review 21：spacious room, separate bathtub and shower, good breakfast, convenient near airport location,helpful staff, comfortable bed

Review 22：Supposedly 'upgraded' to a superior room with free mini bar. However, the minibar would not open, and no member of staff could open it either. Also, had to wait for 30 minutes for a Caesar salad, which I chose specifically thinking it would be quick as it is a cold dish.

Review 23：Quiet room, good temperature controls.

Review 24：Location is good for airport access but bad for anything else. Without a car there is no where to go for a meal except the hotel. The dining area is not attractive and the food is just average. Wi Fi is slow. Had to phone the supplier to get it to work at all. Lamp in room was out.

Review 25：My flight was cancelled at 11pm and my mum booked this hotel for me last minute. i was stranded with no money, food, water ans a broken phone charger. The staff were really friendly and made sure i got everything I needed, indluding a phone charger so i could finally contact my mum!

Review 26：$4 for a small can of coke from the lobby canteen is an insulting display of greed. Confusing wi-fi. Dropped link continuously . Old routers conflicting with new routers?

Review 27：Proximity to airport. Clean. Timely shuttle. Helpful desk staff.

Review 28：Big ashtrays in front of both entrance doors - why not move then to the side against the wall and hence leave the space in front of the entrance accessible.

Review 29：Great staff , excellent service. Free shuttle or taxi. Close to airport and directly opposite the train station to Brussels city. Nice rooms and comfortable bed.

Review 30：The Internet worked most of the time, but the signal was weak.

Review 31：The shuttle from the airport was not running so the hotel sent a complementary taxi to pick us up at the airport once I called the hotel. Very good, expansive breakfast was included in the price.

Review 32：when check-out, I was charged 6e/day city-taxi cost, which the receptiondesk said it is for shuttlebus or taxi. However, the shuttle-bus should have been FREE and I have not ordered any taxi service via the hotel. Be careful and review the recepit when you checkout!

Review 33：This is a beautiful hotel. It was the last night of our trip and so nice to stay in a clean, comfortable place. The train is directly across the street and very convenient to the center of the city. The free shuttle to the airport was great!

Review 34：Only choice for breakfast was buffet- would have liked to be able to order something more simple

Review 35：Rooms are very comfortable. Staff excellent and helpful.

Review 36：A trainee checked us in, did not know answers to our questions and just gave wrong answers (instead of asking another colleague). When being at the room another guest entered the room with his keycard, the trainee made a check-in mistake !

Review 37：Good shuttle service to airport.

Review 38：Free shuttle was not in operation when we stayed. Having a free shuttle to and from airport was a primary criteria when we decided to stay at this hotel.

Review 39：Better value than hotels in the airport properly.

Review 40：Requested double bed but was given 2 single beds. Bathroom not clean and far below standard. room was not serviced by 4pm the next day and was only attended to after we complained. Breakfast states you can request fried eggs but there is no staff to attend to requests. Hotel is not up to international service standards.

Review 41：No shuttle bus available. The Holiday Inn shuttle gave us a ride.There was just a sign saying to call hotel for transport but we did not have a phone. Also by mistake I left one bag in reception, I went immediately to find it and it had disappeared and staff were not really interested in helping to find it for me. I never got it back

Review 42：Comfortable room with all amenities

Review 43：Had to cue to check in because there was only one person at front desk while many guest from airport tried to check in.

Review 44：Very close to airport, plus in front of a railway station.

Review 45：It would be perfect if its location is closer to the airport.

Review 46：Room is spacious,logistically laid out,fully functional,clean.Staffs truly defined the word 'Hospitality',helping us with their best.Amenities are not the first class but far beyond average.

Review 47：Beautiful modern design, really friendly and helpful staff. Very quiet, pleasant location. The best "airport hotel" I've ever stayed in.

Review 48：Staff were very friendly and helpful. I left my camera in our room after checkout, and a call from anoth NH hotel, had it recovered safely for me to pick up later!! Impressive

Review 49：make sure to reserve a seat in the hotel shuttle, especially during holiday season.

Review 50：Relaxing start of the vacation. Put your car in the hotel parking, go out, or have dinner in the hotel, have a good night rest, enjoy a good breakfast, take the hotel shuttle to the airport, have a great vacation, take the hotel shuttle back to your car, end.....

Review 51：The location was excellent. The hotel has a shuttle to the airport and it was directly across from a train stop, which provided easy access to Brussels city centre. The staff was very friendly and the room was very clean and quiet.

Review 52：Shuttle is advertised as 24 hours, but when I arrived late at night after a long haul flight there was almost an hour until the next shuttle. I called to see if there was anything they could do, but they said no, I would just have to wait or take a taxi. I ended up taking a taxi which cost EUR17 for less than 10 minutes. They refused to reimburse the taxi and did not make any other goodwill gesture. When I arrived to check in the concierge, who I'm sure was the same person who answered the phone, did not offer any apology or ask me if I had found my way alright. Very awkward and unpleasant. I specifically chose the hotel because it offered a shuttle so I could stay at the hotel with no hassle. If the hotel shuttle schedule had been clearly advertised when I booked the room, I would have stayed at the Sheraton, which is walking distance from the airport. In the end I did stay at the Sheraton the following night and was very happy.

Review 53：Clean and comfortable.

Review 54：Stayed one night and didn't find anything negative.

Review 55：Location is excellent if you need to be near airport. Shuttle service as well. Modern, comfortable rooms with awesome AC if needed!

Review 56：Slight delay at check in but seriously long wait in a queue at check out. Surprisingly only one member of staff (occasionally two) at the desk during my 20 minute wait in a queue to check out at 8:00 am. Be prepared!

Review 57：Good decent modern hotel. Quiet rooms.

Review 58：Perfect tonstart your vacation relaxed. Stay over, walk over to Machelen for dinner, enjoy a drink on the terasse. In the morning have a great breakfast bedore you take the free shuttle to the airport (10minutes). And during your vacation the car is safe in their underground parking (fly & drive).

Review 59：Rooms furniture / design is outdated & layout wash basin location is not ideal. TV reception was interrupted for a while...

Review 60：basic simple rooms facilities.

Review 61：When we arrived we asked information about the fitness room. Nobody told us that the Jacuzzi was not operating and we ought manually turn on the sauna 20 minutes earlier by ourselves.The phone at the fitness room was not working as well. So, we spent more than 30 minutes to contact the reception desk and get the answer that is not working. It would be better if they had a sign with operating instructions. Other than that everything else was fine.

Review 62：Location, Staff.

Review 63：Regarding location nothing to visit around but is at airport.

Review 64：Thought the room very clean and comfortable. Very good value for money. Would recommend to any one using airport.

Review 65：The second time the check in person was not helpful. She also entered my visa number in incorrectly and then announced the my visa was declined. I spoke to visa, who said they could see that the girl had keyed my expiry date incorrectly, and when I went back to the desk to confirm her error she said oh well no problem.

Review 66：The first time the check in team were excellent. Helpful, friendly and cooperative

Review 67：The taxi service that they use was 40 minutes late. Booked for 1500 phoned at 1510 arrived at 1540. Very stressful when you have a flight to catch! I suggest that the hotel changes the taxi company they use as it is not good for their business!

Review 68：The accommodation was very clean and offered a 'wetroom' shower. Much better than standing in a bath which many hotels offer. The bed was very comfortable and the staff were friendly and helpful.

Review 69：Nothing really. One grocery store can be found about kilometer away.

Review 70：Proximity to the airport was essential sp that's that. You can check out later on Sunday per request.

Review 71：Service was poor. My friend used the internet for roughly 5 minutes and was wrongly charged 55 euros. So far, the front desk and the company as a whole has done nothing to help resolve the issue. Very dissatisfied in this sense.

Review 72：The amenities (room, bed, spa, etc.) were very good.

Review 73：Although they take time to book a time slot for the shuttle to the airport and they provide supplemental taxis if it is too crowded, they do a very poor job of policing who gets on the shuttle and during peak times, even with booking ahead, they may skip you in favour of those who cut the line and get on first.

Review 74：Great location for taking trains in and out of the centre of Brussels

Review 75：I waited in line more than half an hour, to pay for a sandwich, in the middle of shouting crowds of tourist groups, whose guides loudly announced room numbers and assigned them, cooperating with the receptionists, I asked Ms. Christelle, at the reception, to stop this sort of marketplace, but she said it was normal for groups. Also, she was initially not giving me a receipt for my sandwich (Euro 7,50!). I asked for one, and I got an invoice for a "Beverage High Tax": I protested, and she said it was ok. I mentioned I could never show my employer a receipt for what looked like a whisky or so; so she finally found out how to reprint and wrote "Lunch board food". I asked for the manager, but there was none.

Review 76：Their minibus for airport, departing every 30minutes, was only having 6 places...! of course quickly full in the morning and we had to wait for a second ride (15min waiting...stressing when you are in a hurry). The hotel should control the number of users or at least inform the customers at the front desk.

Review 77：It was in promotion, good price for a known hotel and nice location. Clean inside, correct hotel.

Review 78：Information about he free shuttle service to the airport should be visible at the front desk and in the hotel rooms. During the week you do not need to reserve the shuttle service but on weekends and holidays, you do. This information should be readily available.

Review 79：Very courteous staff.

Review 80：Loved the design of the room. New mattresses, very comfortable. Nice breakfast buffet. Would definitely stay here again. Great shuttle driver - friendly and eager to help.

Review 81：The wifi is not very reliable and you have to juggle from one wifi to the other or pay more money if you need to enjoy full wifi. breakfast is heavily priced. Honestly if one is catching a flight in the morning, who would sit down for a 25 euro breakfast on top of having forked all that money for accommodation. The price for accommodation should simply include breakfast. why offer a guest water in a bottle that requires an opener when the hotel cannot provide the opener. Should guests use their teeth, call for room service and then be charged??? or walk down to the reception for an opener.

Review 82：The comfort on the bed including clean linen.

Review 83：Slow service in the restaurant.

Review 84：Great for a 1 night stay before early morning flight. Parking options are great value for money. Free shuttle, sound proof rooms.

Review 85：Tricky to find - a GPS helps negotiate the motorway interchanges coming from airport Paying 15 euro per night for parking

Review 86：Beautiful comfortable king bed. Modern décor and good lighting. Good bathroom. Free wifi. Good value for money. Close to airport and motorways.

Review 87：The wifi had a few glitches, and the baked goods at breakfast were not fresh that day.

Review 88：Breakfast was very good, as was the bed. The staff was also very helpful and professional.

Review 89：Wifi was not working in hotel room; the kitchen was completely closed after 11 despite the hotel offering 24 hour room service; there was only 1 attendant at front desk and he was overwhelmed with phone calls and guest check ins

Review 90：Room was clean

Review 91：WIFI did not extend to the room so UK radio was unavailable by computer or WIFI. No real dinning room and generally lacking in Character.

Review 92：Good desk and bar staff.

Review 93：There was no hot water for our shower in the morning and we were disappointed that the front desk didn't consider that to be an issue.

Review 94：Good location, very convenient for the airport with very good shuttle service.

Review 95：Amenities were missing from the room, I'm sure we could have asked for some though if needed.

Review 96：Clean, large rooms; good breakfast selection. Good parking and easy shuttle airport access

Review 97：Very costly as was the breakfast. Would have booked in the city if I had realized how easy an fast train access was.

Review 98：Quiet,comfortable room. Free shuttle to airport. Gym and sauna and whirlpool tubs.

Review 99：Wifi was down for the night and the next morning which presented a major inconvenience as an international traveler, and the bed was not comfortable relative to other hotels in this class.

Review 100：Staff was very friendly and accomodating, smooth checkin process, clean rooms with modern amenities, kettle and tea provided in the room, and a super convenient and timely shuttle to the airport

Review 101：When we got into our room, the phone did not work, the fridge handle was missing so we were unable to open it without grappling with the bottom edge of the door. The toilet seat was broken in two which could not have been cleaned properly with this fault, and the basin tap was loose.

Review 102：Staff were helpful but not overly proactive in correcting faults. They did offer us a reduction on our bill without us asking to compensate for the troubles we had found.

Review 103：Only a few free parking place are available although it was mentioned that there is a free outside carpark. I had expected that there is a bigger one. So I had to use the parking garage which was very expensive.

Review 104：Location, no shops or activity around Need to go Central Brussels by train to find Restaurant options or shop a bit

Review 105：Value for Money Proximity to Train station

Review 106：We stayed overnight in the hotel, the next morning at 5.30 we went to Venice, a hotel shuttle bus brought us to the airport, came back on Sunday when there wasn't a shuttle bus driving, a taxi picked us up from the airport and brought us back to the hotel.

Review 107：Thought hard, but could not find anything. The only thing is that you have to preheat the sauna, as this is on a timeswitch.

Review 108：Very convenient location . Frequent shuttle to the airport. Spacious rooms with minibar and coffee maker.

Review 109：The crew that cleaned my room on Wednesday morning, 11 Mar 15, left an empty water bottle in my room that he or she brought with them. In addition, the water bottle remained in my until the day, I checked out of the hotel.

Review 110：My stay was pleasant, it contributed for a successful business trip.

Review 111：The wake up call did not work 3 days in a row. I was late for a meeting that cost me €150.00 because I did not wake up in time. Rm 403

Review 112：The free WIFI and the bed were awesome

Review 113：Worst staff ever. At our check in on the evening of the 27th thereceptionist took a deposit of 150 euro on my credit card, which isnormal. What is not normal is that when my husband checked out and paidfor the room the next morning the hotel assured us the deposit had beenreleased, however after returning home we discovered this was not thecase. It took numerous phone calls ( also to my bank)and e-mails to nh.They even ignored emails..especially a woman called Jolene Dedeyne..themanager as well as a call hung up on me by Crystal at reception. Its noteven about the money, its the principle of incompetence. It took exactly12 days for it to be finally returned. And guess what….no apology orvoucher or care on behalf of nh hotels. Imagine what an inconveniencethis could be for travellers if deposits are never released. Just by theway I know of someone who they triple charged and it took him over 2months to get refunded…thought it was just a freak incident…butapparently this hotel has a huge PROBLEM….better stay at another airporthotel..there are actually a few and they also offer free shuttles and Iam sure better customer service.

Review 114：Free shuttle from airport, right in front of metro

Review 115：Limited paid parking.

Review 116：Excellent room with very complete bathroom. Bed was real good. restaurant with good choice for (relatively) fair price. Very extensive breakfast, fresh and of good quality.

Review 117：- NH still relies on a external operator to provide them Internet (SWISSCOM). If you are thinking of using their hotel free Internet then prepare yourself to desesperate with such low speed and because it simply doesn't work. I have paid 9,90 eur for the premium Internet upgrade (24 Hours) and it didn't work either since the speed was the same from the free service...I had to PAY for the SWISSCOM service to get assistance and even though I didn't get any premium service... Seems like that NH hotel chains don't care with such a thing like Internet connections and speed.

Review 118：- Very nice room

Review 119：It was unacceptable that the breakfast room was opened after the scheduled time, thus keeping approximately 10 people waiting in the dark. Furthermore, I consider it inappropriate for the hotel located near the airport to start serving its breakfast at 6.30 a.m. only: much earlier time shall be sought. Additional recommendation: if the hotel is not able to send the requested information about the schedule of its shuttle bus, then it could publish it on its website.

Review 120：Convenient location. Free shuttle to/from airport. Very nice room. Coffee/tea making facilities in the room.

Review 121：7 am breakfast is a bit late when you offer a "sleep and fly" solution ( which means you probably have an early flight). Some things on the tables of the breakfast were not clean ( although I was one of the first there).

Review 122：good location, nice breakfast buffet, great room, friendly and helpful in reception. The sleep and fly offering is great value for money.

Review 123：The breakfast was horrible. The scrambled eggs were cold. Totaly overpriced!!!!

Review 124：Everything was clean. Sitauted perfectly close to the Airport.No noise. And free parking in Front oft the building.

Review 125：firiendly service but chaotic when registrating, parking was closed and at charge where booking.com indicates free P

Review 126：location, close to business address

Review 127：No heating in room, they provided me an very old electro heating instead. Terrible mattress, I had to put it on the floor. In the bathroom were hairs. In the restaurant I got served cold noodles. In general, not worth any cent,

Review 128：WIFI was very slow - faste connection would be charged extra Booking confirmation said: free parking outside no reservatino required. When I arrived at 9.30 pm all outside free parkings were occupied and I had to park in the underground parking for an additionla EUR 15 per day.

Review 129：Rooms need to be checked on cleanliness.

Review 130：Wrong room given, was occupied, compensated with a superior room, which helped to change mynopinion to better.

Review 131：Dinner could of been better I had a steak and it was just so so but they cooked it to order and it was served hot and the beer was cold. I'd eat here again but would order something else. Took 15-20 minutes to check out.. this could be improved certainly. Breakfast was also not great compared to other hotels in Belgium I'd say the selection was lacking and they over cooked my eggs.

Review 132：The location is conveniently near the airport. The hotel is clean has nice bar and serving food. The train station is right next to it if you want to take a train down town it would easy.

Review 133：in room number 39 and 40 central heating was not working, I mean airconditioning was blowing just cold air, I was very dissappointed. Too much time spent on reception as well.

Review 134：position of the hotel next to the railway

The Fine Print

Please note that the outside parking is free, and the inside parking costs 15 EUR / night.You are required to show the credit card the booking has been made with or an authorization form, signed by the credit card holder if he/she is not traveling along.Please inform the hotel if you wish to be picked up from the airport with the free shuttle service.