Charlotte Plaza Inn

Charlotte Plaza Inn descritpion

This hotel is located 2.6 miles from the Charlotte Douglas International Airport. For convenience, free airport transfer service is offered to guests.
A work desk and a cable TV are featured in all rooms at this Charlotte hotel. The en suite bathroom is equipped with a bath or shower.
Complimentary daily coffee is available in the lobby. Free property-wide WiFi access is offered at the Charlotte Plaza Inn. A vending machine is also on site.
The Charlotte Plaza Inn is also located in close proximity to some of the area's main points of interest, including the Ericson Stadium sports arena, which is 10 minutes' drive away, and the Mint Museum of Art, which is 8.6 miles away.

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Facilities of Charlotte Plaza Inn

Pets ：Pets are allowed on request. Charges may apply.

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Non-smoking Rooms | Facilities for Disabled Guests | Heating

Reviews for Charlotte Plaza Inn

Review 1：This place is an absolute disgrace. The room we were given looks nothing like the picture it is beat up, dirty and the floors and walls are falling apart. We didn't use a blanket because there were stains on them. There were bugs coming out of the piece of bubbled floor in the bathroom. While we were out a maid took our blanket and sheets out of the room when we returned she told another maid to put sheets in the room for us, to which the maid laughed and never showed up. We had to ask the front desk lady for sheets she was very nice and very helpful. Around 11:30 pm someone knocked on our door we were so startled we didn't answer when we got up to look no one was there. There is way too much activity outside which is very unsettling. I was afraid there are many sketchy people walking around a whole lot of cars coming and going because of the 24 hour Waffle House right next door. If you stay here you will be too afraid to sleep. I highly recommend never coming here.

Review 2：Location was close to where we had to go.

Review 3：It didn't match the pictures on booking's site. Water pressure is low

Review 4：It was close to the airport and the shuttle to the airport is free. Night staff is nice enough.

Review 5：Made reservations online I had to call twice to make sure I had a room talk to the clerk he didn't see where I reserved the room but told to come from SC there would be some rooms get there I had the same problem

Review 6：Just a bad experience

Review 7：The night time window is very off-putting. The paint on the walls was peeling and there was a roach in my shower. Also, the bathroom light wasn't working.

Review 8：The facilities seem to be undergoing some renovation. The furniture is newer than the rest of the building and there seems to be an effort to update the amenities.

Review 9：The room we stayed in had holes in the bathroom door and walls, that had been cover with plaster, but never sanded or painted to make it look like a normal door or wall. The bathroom light switch was TAPED to the wall, and when you turned it on, the fan sounded so loud. Would NEVER stay here again, or recommend it to anyone.

Review 10：It was near to highway, that is all.

Review 11：I had to be booked in three different rooms. First room, no bathroom light. Second room, alarm chirping. Third room, bathtub faucet dripped constantly. I stayed in that room and just shut the bathroom door.

Review 12：Staff was good and friendly.

Review 13：Just the outside look of the hotel.

Review 14：The front desk was real nice and one lady even help me charge my phone. I work at a major resort at the beach but I was surprised that the stay wasn't as bad as I thought it was going to be from first appearance.

Review 15：Our first room had a "tweeting smoke alarm" that was connected with wires in the wall. So we went from 2 double beds in that room to a room with 1 king size bed (for my husband, myself and my sister).

Review 16：It is very conveniently located to the Charlotte airport. They provided free shuttle service to and from the airport (though I did give the woman a tip). There was no continental breakfast but The Waffle House was close.

Review 17：the sheets on the bed where dirty. They were covered in spots with hair all over it. The bed looked like a pet slept in it and sheaded the whole night. The remote to the TV was sticky. There was pubic hair all over the bathroom floor and tub.

Review 18：There was nothing I like about the hotel. I checked out early and requested a refund.

Review 19：After telling front desk several times they still forgot to call the shuttle van for the airport. we called ourselves and almost missed our flight. Walls were very dirty no coffee maker in room I would not recommend And they over charged us 12.00

Review 20：Free Shuttle to airport

Review 21：The night person (Charles) was very unfriendly & unapproachable. The bedspread was stained and the room felt dirty.

Review 22：I liked the price & the airport shuttle.

Review 23：Bed BUGS BED BUGS BED BUGS I woke up with more than 40 bites on hands arms side and back and my FACE.. complained to management and they swithched my room and still woke up with more bites they returned my money and paid my hospital Bill and medication....this hotel is infested with BED BUGS DO NOT STAY HERE PLEASE

Review 24：Hardwood floors clean room

Review 25：The rooms were extremely clean, they are under new ownership now and you can tell how much work has been placed into renovating the hotel. Love to the fact that they had hardwood laminate floors instead of nasty hotel carpet

Review 26：While I was there my friends & I was bitten by bed bugs. I got bitten all over my body including my face. I will never stay there every again. The manager did give my $$ back but I don't feel like that enough. Something else needs to be done.

Review 27：Nothing

Review 28：My only complaint was that they advertise breakfast but when we checked out at 730am they only offered a carafe of coffee.

Review 29：They have definitely done some upgrades since the previous comments were left. New management effective 9/11/15. They cleaned the place up (based on reviews) and added security cameras and safety policies. The location was good, food within walking distance. Rooms were clean, beds were comfy, shower was hot with great pressure. This was a great last-minute booking and I would stay here again if visiting the area.

Review 30：Minor complaints: Still some cosmetic exterior re-construction issues, but these I'm sure will be solved soon enough. Wish there was shampoo offered and not just soap.

Review 31：Great and friendly staff, willingness to help. Clean room, comfortable bed. Large numbers of people stranded at airport/ hotel did very well under pressure situation. Owner/Manager making improvements to hotel.

Review 32：The manager ask me to check out and go somewhere else for couple days. When I pay my money and no problems with me. That was inconvenience being from out of town. Public transportation only use I have to get around.

Review 33：I liked the area of business being close to waffle house & convenience store.

Review 34：We had a delay in our flight out of Boston, missing our connecting flight in Charlotte, NC. I booked a room so I could at least get 5 hours sleep before next leg of our trip to Denver. I contacted the hotel a little before midnight and the desk clerk said van would be there by midnight. at 0015hrs I called and no one answered. I called an additional 4 times and still no answer (and no shuttle van). Finally at 0040hrs my family and I went back in airport and 'slept' on airport chairs. We were exhausted to say the least. I'm fairly pissed off about the whole thing.

Review 35：Nothing.

Review 36：outlet had wires exposed in the bathroom and the cieling was all mold. Also non smoking smelled of smoke. The cable tv didn't work and the staff was not that friendly.

Review 37：The Waffle House is just a few steps away.

Review 38：Hate to write this but the check-in guy was in one of the rooms next tous that was under construction with other people doing who knows what.Our room had debris all over even in the tub, looks like people were intoo before we got there. The pamphlets and menus were covered in driedbeer. Air conditioner leaked badly. When I told the check-in lady thenext morning[ could not the evening before because the guy was outsidethe check-in office for a real long time in one of the underconstruction rooms] she said that the room we were in was newlyremodeled and that was it. I asked to have the Owner or manager to callme when they goy to work, she said they probably would not call, andthey did not. Unreal And I am a member of Red Roof

Review 39：Just the Brand Name.

Review 40：Paris the desk clerk has wonderful customer service support... As for the owner I feel like he should have made it a clean safer place to stay.. the bed bugs are ridiculous...and the television and WiFi barely works...

Review 41：I did not like the room we were in. Upon arrival on a 90 degree day the central heat was blasting in the room. We then left our belongs after discovering why the room was so hot thinking that would give the room time to cool off. We then explored the area. Returned where people were hanging out. We assumed there was a local club near by. Which made parking etc very uncomfortable. Other issues with room: The sink in the room would not properly drain. The bathroom wrecked of bleach but was dirty as ever There were not enough towels There were still ashes on the bed (room was non smoking by the way) The covers on the bed were really dirty Bed was very uncomfortable The wifi didnt properly work I can go on and on. We def looked out the window regretting not booking the La Quinta across the street. By the way the room never really cooled off!!!!!!!!!!

Review 42：I didn't like anything about the hotel. It is in a terrible neighborhood and the rooms were awful. The photos online are not the real deal. I wouldn't advise anyone to stay at this hotel

Review 43：You're in a very bad side of town and the doors don't lock properly. The walls are paper thin and the rooms are extremely dirty,from sticky floors to unknown stains.

Review 44：Everything was terrible from beginning to end.

Review 45：The lights did not work , the door looked like it was broken into , thebathroom was soooooo small & definitely needed it to be remodeled.There was no heat , very cold !

Review 46：I liked the sink & the bed was comfortable!

Review 47：First my reservation couldn't be found so the lady was snappy I had to show her my confirmation In my email..on the site I booked it had queen bed she was also snappy to tell me that y'all don't have queen just doubles an king once in the room The remote didn't. Work in 226 the night stand draw was broke an it attached my leg in passing smdh

Review 48：I love the room it was clean an inviting.

Review 49：I would have preferred an indoor hotel and an upgrade amenities (sink, dresser, heating). I'm not a fan of outside hotel rooms and there was a lot of noise and activity that required policing. I didn't feel very safe.

Review 50：The convenience to the airport and my activities were awesome. The price was excellent and the staff was superb.

Review 51：Room had an open ceiling access door. The room smelled smoky even though it was a non-smoking room. My reservation was not in the computer. It took 30 minutes to find me a room.

Review 52：The room was comfortable fir the most part.

Review 53：Checked in went to room door was open no sheets on bed room had bad sex ordor sheets n bathroom tub.went back to front desk got refund and went to hotel across street which was 110% better and cost me $100 more

Review 54：Didnt stay at property

Review 55：The door gets jammed once in a while. It just took a little shimmy. But when it's negative 25 outside, a few seconds can feel a little longer.

Review 56：I came to Charlotte to rest after spending time with family for 2 weeks in SC before going to California to spend more time with more family. My room was a perfect size to be comfortable and relaxed. Very short walk to a wonderful Waffle House, cheap Asian buffet and a cozy Cracker Barrel. Shoutout to the wonderful lady who had to step in for a driver's absence, and had to borrow a shuttle from a sister company. Thank you for acting so fast, I didn't lose a single minute.

Review 57：My wife and I ate not smokers but as soon as we walked in the room a strong smell of smoke came out of our room and we smelled it all night. There was a hole on the wall you could see in between the walls. The TV did not work so we watched static all night.

Review 58：They are in the middle of renovating. Superior business suite was not what it looked like in photos. Vanity light didn't work, missing a night stand, no iron in the room, shower had rust stains, toilet set was peeling, etc.

Review 59：When I told the general manager of my unhappiness with the room she lowered the rate.

Review 60：Someone had smoked in the room. It was midnight and I was too tired to change rooms. Not really the hotel's fault, but nevertheless, it made for just a bearable night. Also, did not like the fan in the bathroom. Too loud, light too dim. Did not like being on the first floor.

Review 61：That there was a refrigerator and microwave in the room.

Review 62：Waited for over an hour for the airport shuttle after midnight which never came. I called the front desk multiple times and was assured it would be there soon. Eventually a cab came by which I took to the hotel.

Review 63：This place is pretty ghetto. I stayed there overnight for a flight layover, and was awakened at 3am by a bunch of police cars, cops walking around, and an ambulance... something was going down but I don't know what. It's also dingy, moldy, hard beds, crappy AC unit... just a nasty place all around.

Review 64：It's cheap

Review 65：Had McDonald's trash in my initial room and the bed had obviously been slept in I had to request a new room

Review 66：The clerk quickly switched rooms for us and gave us a minute discount

Review 67：motel was run down - nothing like the pictures on website. At least 10 years out of date. Room smelled badly. door had previously been broken into. Sink was stopped up. toilet was slow and took 10 minutes to fill. After 5 hours of sleep-left quickly to avoid shady looking characters.

Review 68：Not a thing. Bad smell in the room no where to put my luggage but on the side of the bed I wasn't sleeping on. Microwave didn't work water wasn't hardly warm not table in the room no coffee maker so I could do hot tea. No hair dryer iron or iron board hard wood floor that were slippery I should get a refund or something.

Review 69：Advertised price on sign was lower than booking price and management did not have common sense to honor it. Staff poorly trained in customer relatuons

Review 70：Shower head and hot water were good

Review 71：On arrival the room was filthy, beds not made or bins emptied and stinking of smoke. Got moved to another room and the upkeep of the room was very shabby. Also shuttle bus from airport wouldn't answer their phone and returning to the airport the next morning we had to be there 1 hour early but it was stated buses run every 15 minutes.

Review 72：Front desk host helpful but totally overwhelmed with no help. Room was worse I have ever stayed in. Smelled bad, ceiling had water stains, carpet was gross, bathroom door was coming apart and had nails sticking out of it. Our car was parked directly in front of office - and trunk was broken into. Will not stay at Red Roof again, and will most likely not use booking.com based on thier recommendation.

Review 73：the cleanliness, the ripped drapes the dirty bathtub, toilet, sink. The bed felt like sleeping on a slab of marble. The room smells like sour fruit for some reason. It was just bad.

Review 74：that after booking.com didn't send my reservation they still had one of their disgusting rooms available.

Review 75：Desk clerk said no reservation in system but changed her story when confirmation presented. However, only had two double beds vs king. Room smelled like cat urine

Review 76：First I booked a double bed and was given a single bed for the two of usto share then the bathroom was gross. I toilet seat was broken there wasno towel rack just had clean towel of the lid of the broken toilet whichran all the time and was loud. At 6 am we were woken by several peopleoutside that appears to live at this hotel as they where getting therethings from the u haul that took up several parking spaces. I had topark in the back which wasn't well lit and walk around the buildingin the dark just to get to my room. Very unhappy !

Review 77：Staff was friendly despite lack of staff and help and having others walkand quit after she had worked multiple shifts alone with no help

Review 78：It was trash!! the light fixtures were barely hanging on the walls, there was NO flat screen tv, only an old tube tv, to which there was NO remote!! The door looked as though it had been broken into prior to my stay! The metal was bent back the frame was scraped up. There was a half inch gap in the door when it was shut and locked!! The chair was DISGUSTING!!! it was COVERED on stains!! I wouldn't touch it!! there was VERY sketchy activity outside ALL nite long!! Lots of noises and commotion all hours of the nite!! I did NOT fell safe AT ALL!!! The parking lot was very dim lit & I was even in fear of my vehicle through the nite!! Do not stay here!! It is NOT at ALL what it appears to be online!!!

Review 79：We were allowed to have our dog. She pulled a pair of dirty men's underwear from under the bed. The staff wouldn't put her cigarette out and come inside to discuss the matter with me. She told me to dispose of them myself because had no way to track down who they belonged to (not what I was after). The bedspread has cigarette burns, the bathroom was nasty and the walls were stained. I have photos.

Review 80：Wierd guests in the hotel, and around. The internet was horrible! The shuttle takes ages to arrive.. No remote control...

Review 81：The lady in reception was very nice and helpful. The room was clean and spacious Practical and cheap for a one night stay

Review 82：Waited 45 minutes for a shuttle to drive 2 miles. Upon check in, had towait in a small un-airconditioned room for 30 minutes. Hotel did nothave my reservation. Room had broken furniture and smelled of smoke, nowi-fi, no ironing board, exposed wires, no bolt on door.

Review 83：They had a room, that's it.

Review 84：the tap in the bathroom was broken or it was no clear for me how to use it. Anyhow i was so tired to manage to use it but at least i got enough help from the staff.

Review 85：The staff was helpful and there was a good Chinese restaurant cross the street. I'll definitely come back!!

Review 86：It was like an old motel, staff was uninterested in your comfort, no oneanswered the phone, and the cockroach I helped exit the room once I gotestablished was large enough to pay half the room night charge had itstayed. Establishments for food in the area were very limited - eatbefore you get there.

Review 87：Shuttle to airport

Review 88：The lights did not work at the mirror. My visit was for a short time due to an early departure from the airport, so it did not affect me, but would have had I stayed fora longer visit.

Review 89：The laminate flooring- presents a cleaner alternative to carpet. This was a first for me.

Review 90：Smell--ladies of the evening fighting outside our door at 2 am--dirty--staff poor

Review 91：close to airport--that all we did like--almost did NOT stay there at all!!

Review 92：We booked this hotel specifically for the complimentary airport shuttle. However, we waited at the airport for over an hour trying to call the hotel to contact the shuttle. The phone rang for a few minutes and no one picked up, so we tried a different number listed for the hotel. We got redirected a few times and were put on hold for a long time before getting dropped from the call. Finally, an airport employee called the driver of the shuttle and we were taken to the hotel. The room was okay, but the main issue was the staff not being available and not doing their jobs.

Review 93：It was close to the airport.

Review 94：There were several people selling drugs in the parking lot and when I checked out a girl was saying she had been held at gunpoint for sex. I felt like I was in a prison yard and didn't feel safe without my firearm.

Review 95：That I left alive

Review 96：The facility had no toilet paper. When I approached the housekeeper she told me they had been out for 3 days. When I asked the front desk clerk I was told they had tried to get some from the Ramada Inn to no avail and she would " see if the maintenance man would run to Family Dollar and get some." I ended up going and buying my own. The place was filthy, run-down, and I did not feel safe.

Review 97：The room was cold all night. It seemed like the heater did not work well.

Review 98：Staff very friendly. Very close to the Charlotte Airport

Review 99：Charles at front desk was very helpful and kind

Review 100：Management have the worst attitude

Review 101：Like the area of hotel

Review 102：Had ants

Review 103：Location

Review 104：Room thermostat was broken, shower curtain rod was broken, ants crawling on the bathroom vanity.

Review 105：Easy to book

Review 106：The owner at the front desk was rude and prigestes

Review 107：The house keeping was very nice and accommodating

Review 108：Very noisy

Review 109：Good location to the highway and restaurants. Had nice grass area for the dogs.

Review 110：I booked a queen because my boyfriend is 6'4. They said my reservation didn't go through and we had to sleep on a full size!

Review 111：The shower rod was broke in the bathroom. The door to the room was bent and could shimmy out of the lock. I felt very unsafe.

Review 112：There was absolutely nothing we liked

Review 113：Nasty room....door looked liked it was beat by a hammer.. Felt very unsafe

Review 114：mattress was . bathroom old need to replace bathtub

Review 115：I didn't like that 100 deposit shorten my money for what I had plan

Review 116：I liked the rooms were upgraded

Review 117：Nothing this motel terrible highly I recommend please do not stay

Review 118：Price

Review 119：the smell of the room was too bad.it smells like cigarettes.

Review 120：No breakfast

Review 121：Disgusting smoke smell, felt dirty in room, 1960's vintage.

Review 122：Never again at this location , check room out prior to paying!

Review 123：There were younger guests playing and using profanity loudly until around 2:00 a.m.

Review 124：nothing

Review 125：Bad pick up service,failed to give me a wake up call ,staff said not her problem

The Fine Print

Guests may request a late check-out for an extra charge. Please contact the hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.