Catalina Hotel & Beach Club

Catalina Hotel & Beach Club descritpion
This Miami Beach South Beach Group hotel features 2 outdoor pools, 2 restaurants and VIP passes to select South Beach Clubs. It offers a free airport shuttle service for Miami International Airport, 12 miles away.
The modern rooms at Catalina Hotel are uniquely decorated and have hardwood floors. A minibar, CD player, and spa bathrobes are provided. Two beach chairs are included.
Guests can relax by the rooftop pool or by the bamboo pool which is surrounded by tall, lush bamboo trees. Spa services, including in-room massages, are available as well as discounted passes to Crunch Gym.
The Catalina Hotel and Beach Club features a free evening cocktail hour each night. FKU Fung Ku serves gourmet Asian cuisine and casual dining is offered at Maxine’s Bistro.
The Miami Beach Convention Center and the Botanical Gardens are a 10-minute walk from this hotel. Lincoln Road Mall is a a 5 minute walk away along with numerous art galleries and restaurants.
South Beach is a great choice for travelers interested in nightlife, restaurants and food.
Recommand
Low rates——No booking fees • Save money!Best price guarantee — enter dates to see these prices!
456 properties in Miami Beach——Including hotels, apartments, villas and more.
Manage your bookings online——Sign up for a FREE account·View a single booking.
1369 independent reviews——We verify all reviews from guests who've stayed at Catalina Hotel & Beach Club. Find out more about Booking.com Reviews.
They speak 2 languages——Catalina Hotel & Beach Club's staff speaks:Spanish,English
Booking is safe——When you book with us your details are protected by a secure connection.
Facilities of Catalina Hotel & Beach Club
Outdoors :Outdoor Pool (all year) | Grounds | Terrace | Sun Deck
Pets :Pets are allowed on request. Charges may apply.
Activities :Golf Course (within 2 miles) | Massage | Private Beach Area | Evening Entertainment
Food & Drink :Bar | Restaurant with Dining Menu
Internet :Free!WiFi is available in all areas and is free of charge.
Parking :Private parking is available on site (reservation is not possible) and costs USD 35 per day.
Services :Room Service | Shuttle Service (free) | Airport Shuttle (surcharge) | 24-Hour Front Desk | Express Check-in/Check-out | Tour Desk | Ticket Service | Baggage Storage | ATM on site | Concierge Service | Laundry | Dry Cleaning | Daily Housekeeping | Meeting/Banquet Facilities | Business Center | VIP Room Facilities | Honeymoon Suite
General :Newspapers | Safe | Non-smoking Rooms | Facilities for Disabled Guests | Family Rooms | Elevator | Heating | All Spaces Non-Smoking (public and private) | Air Conditioning
Languages Spoken :Spanish | English
Reviews for Catalina Hotel & Beach Club
Review 1:I saw a little cockroache on my bedroom floor. I guess it's hard to get rid of them in Miami beach but still... that kind of ruined my sleep a bit
Review 2:Easy to get from and to the airport. Nice coin of Miami beach.
Review 3:I found a hair strand in the shower. Otherwise everything was ok.
Review 4:Didn't have a bad experience at all. Very smooth transaction. Good Staff. The bed was big and comfortable.
Review 5:Staff wasn't friendly at. They' we're very rude and had little patience for our services. The facility was way too small for the high price that I paid. I was over charged for no reason. I would never stay at this place again. I can't even call it a hotel because iit was more of a motel.
Review 6:The location on hotel was in the heart of everything.
Review 7:The facilities in the room is not as new as showed in the picture. And the room is smaller than showed in the picture. The restaurant provided dishes quite slow. And the chicken even had some green meat inside, which I did not have time to complain cause we were in a hurry to catch the bus.
Review 8:The staff is very nice. Location is very near Miami beach but need a while to go to South Beach.
Review 9:I am so deeply disappointed of the Catalina hotel reception stuff because I really liked the place. They have been taking for 2 extra nights from my credit and when I send them an e mail about this their respons was that I should talk with my bank so they can take care of this. I respond to them and since I haven't heard anything more from them or got my money back ! Is this okay?! No it's not, this is horrible. Not proffeasional at all. But I'm gonna go there in person!
Review 10:I really like the place because they got two restaurants and a bar that's open all night.
Review 11:First two nights were great- a Tuesday and a Wednesday. Second two nights were so loud that it was nearly impossible to sleep. We were on the first floor just down the hall from the bar/restaurant from which we could hear music into the wee hours of the morning. Keeping in mind that we went to bed around 1:00 am on Thursday (New Years eve so some forgiveness there) and midnight on Friday, that will give you an idea of how late the noise goes. We were also near the cleaning cart and staff office so we constantly heard people just outside the door. Also room could use a box of tissues!
Review 12:Staff upgraded our room from a double to a suite and gave us a bottle of champagne when my boyfriend called to tell them we were checking in on my birthday. Super nice and helpful staff. Excellent location near lots of food, shopping, bars and a beautiful beach. Liked that we could choose from two pools and loved the beach chair vouchers. Did not eat at any of the restaurants on site as there were too many better options in walking distance.
Review 13:The hotel charges a resort fee that was not mentioned when I did the reservation thru booking.com. There was bed bugs in the room.
Review 14:Good location and nice environment.
Review 15:Happy hour bartender was a bit rude, but every other staff person was great! Also the bamboo pool was never lit up...very dark after 5:30pm back there.
Review 16:Our room was great! Stayed in the Dorset building. Loved the different areas of the hotel- different pools, upper lounge area, close to the beach.
Review 17:The first two night was EXTREMELY NOISY. I had the room 2119. ( The tap in that room spout my clothes every time I tried to use). The bar outside the window was having party until 4 am, and began AGAIN around 9 am. I asked to change the room, but they failed to do so at first night. For the 3rd night, I changed one on the second floor, which is quieter, but can u believe, the ceiling was LEAKING!!! Right in front of the bed. My friend felt itchy on her skin after one night sleep. I had cold after two nights cannot sleep well. Consider the great location and price, I can't say it's toooo bad, but never go back again.
Review 18:Good location.
Review 19:Just a night stay, can't comment much. Shower Handle didn't work. Rest all Good. Location and Restaurant in front excellent! Also looking forward to their response for getting an item back which was left behind. As asked mark address been posted.
Review 20:Breakfast not included. The concierge guy sold us tickets for LIV Club, with 2 hours open bar and sushi before the Limo arrives. There was no sushi when we came down, no refund for the missing dinner or, at last, this dinner for free.
Review 21:Incredible Staff! I go offen to Miami and this was the best reception guys ever! Great location and godd amenities. Open bar from 7pm to 8pm. Their restaurants was great too.
Review 22:not really, but being in a busy area the park is difficult, however the services at valetparking Hoyer.
Review 23:I liked the location, ambiance and very comfortable and clean.
Review 24:The only problem is the accessibility for strollers. But it looks like all Miami beach is not really accessible... For the El Grande room- the shower is part of the room, so can be inconvenient for some people.
Review 25:I was little worried due to the mixed reviews, but what a pleasant surprise! Our stay at the Catalina with our two kids was great. Spent 3 nights in the Dorset Building, El Grande room. The room was very spacious (huge king size bed, a couch converted to a double bed, a crib, and still had room...), clean, new, and very quiet. We really enjoyed the rooftop pool, though it appears that we were lucky to stay during a off-season period, and in different times this pool gets too crazy for kids. The staff was extremely kind and helpful. Bottom line- yes, this is not the Delano, or the Fontainbleau, but Catalina is a great small hotel, that provides great value-for-money.
Review 26:The bar girl at red bar was very rude. Specially with foreign. I don't recomend spend time at red bar. All other spots are really cool.
Review 27:Nice beah support. And the localization is escellent.
Review 28:Parking sucked but that is south beach
Review 29:They went above and beyond to accommodate me and my girl friend. She was impressed and that means a lot to me the boy friens haha
Review 30:They do not have included breakfast, neither the prices over the hotel restaurant are acessible. 51 bucks for 3 eggs, slice of bacon, sausage and a pot of fruits?!? Too much!!
Review 31:The service was good.
Review 32:Messed up twin bed booking. First room was next to Jazz bar downstairs, way too noisey. Then sent us to an already occupied room. Once we settled in a room, 3rd attempt after karting our luggage around, they sent a group of 3 people to our room with another set of keys while we were already inside. Not good!
Review 33:Good value, big room, reasonably clean, good mini bar, wifi, nice shower gel
Review 34:We stayed at this hotel for 3 nights four days. Of the 3 nights we stayed there we were walked in on twice; first by a Houseman (during sex) then by a couple visiting from Dennark. The staff at the hotel double booked the room. After these incidences occurred an apology was not given to me or my wife.
Review 35:The location was right on the strip, the food was terrific and the suite was spacious but quaint.
Review 36:The hotel looked nothing like the pictures online. The elevator to get to our hotel floor was broke all weekend. The hallways had a awful smell, we changed rooms twice, in two different building of the hotel & the 2nd room was as bad as the 1st one. The bathroom smelled like Sewege all weekend. We were given dirty face towels from house keeping. The 2nd night we were there I placed a order for food at the restaurant & there was hair found in my order. The manager did nothing about it, other than tell me, it wasn't anyone's hair from the kitchen...by then I was really over the stay there. I wish I could've gotten my money back for that whole weekend. I wouldn't recommend your hotel to anyone. It's horrible
Review 37:The location of the hotel was great
Review 38:They have three buildings next to each other, the middle one is the main building for check Inn and pretty hectic because off that but every One is very friendly and helpfull to make You feel welcom.
Review 39:We only stayed here for One night but it's a nice hotel with a good vibe, the location is close to everything and the staff is friendly and helpfull even on moments when it's really busy. The valet guy even showed us something that our rental car could do we didn't even know after 14 day's rent on the day we had to bring the car back.
Review 40:Trash from previous guests,,,, Bathroom Door was fused shut I thought it was locked. Wifi had very poor connection. This is a Very! Average! Hotel,,, Nothing Wroooong but don't pay for this
Review 41:Location
Review 42:The hotel above the 24 hour restaurant was a little scuzzy in the hallways and the rooms were comfortable but a little shabby.
Review 43:I loved my room in the Dorset section the hotel. So comfortable and clean with a fab rooftop pool area. Amazing location as I was able to walk to Art Basel and all the parties were local. The sushi restaurant was really excellent. The staff were super friendly and helpful. My hero was Jean Miller who made sure I was looked after like a queen. I will be staying here again for sure !
Review 44:Very rude staff on arrival, swearing and complaining about checking us in, leaving us with a poor first impression. They then proceeded to charge our cards twice for the room, leaving us with no spending money for our entire trip, we struggled to be able to afford meals and they did not try offer meal vouchers or any assistance to compensate for their mistakes. Leaving us with a bad experience of Miami, will not be returning here!
Review 45:A great part of the place smells musty and damp. Air conditioner in room was quite noisy. Some personnel at Bar & Restaurant were rude and unfriendly.
Review 46:The location is good. Front office, valet parking personnel and pool & beach team were efficient and friendly.
Review 47:The rooms were quite dark not enough light and the air conditioning unit was very noisy.
Review 48:The staff were all very nice and accommodating, helped us on any request. The facilities and service were available 24hrs.
Review 49:Room floors were sticky! AC was not working well. Tried to call front desk serveral times and no one answered. So I can to go over to the next building just to ask them a question. Everything in the room felt old right down to the towels.
Review 50:The room was a little tight for my liking
Review 51:The rooftop pool, the three conjoined buildings, lobby interior and complimentary happy hour all had me sold.
Review 52:Good location, nice network of hotels. The free happy hour is a must but you better tip! The pool options were nice (rooftop or bamboo secluded) and they have reserved beach chairs.
Review 53:everything was perfect except for one grumpy female bartender during two of the happy hours Easily to overlook this small issue tho
Review 54:Extremely helpful front desk staff Great room.. Spacious bright and clean Great decor Happy hour, free beach chairs lovely choice of pools Great atmosphere Great location
Review 55:Ar condicionar very noise . Shawer was broken . Half of the water was going to the wall rather then to the body. The directions from recpition was not clear to get from the Catalina hotel to where we were staying ( the next building ).
Review 56:Location , look , staff efc
Review 57:Our room was a major disappointment, way too small for 4 guys to share and the view from our room was not great.
Review 58:The location is really good, the fact that you have 2 restaurants and 1 bar in the same complex is great. The rooftop pool is awesome.it's nice with the complimentary happy hour but after that drinks are overpriced!
Review 59:Nothing! I have not one complaint.
Review 60:I had the most amazing experience at the Catalina! From the front desk with Jean (who was absolutely amazing ??) to my cute room with all the decorative accents.....and the amenities (pools, free happy hour, FREE shuttle service FREE beach chairs daily and more!) I would def recommend this place to ANYONE! also the location, I couldn't have asked for a better location!!! I'm already planning to return✌?️☀️
Review 61:This was first and the last stay in this place!! Terrible smell, dark rooms, no air condition old fashion furniture. We paid for 2 night and stay only 1. No way again
Review 62:The only good thing about otel is the location. That's it
Review 63:No complaints
Review 64:Awesome, clean, staff was great, pools were nice, restaurants had good food and great staff. Great location near to the beach and shopping. Free beach chairs was great to not have to pay for. Couldn't ask for a better time. My son enjoyed this place as well. I will be returning.
Review 65:I have no complaints... They catered to my every specific need as gracious... And attentative as they could be.. It was a pleasure...
Review 66:My favorite is the Catalina.. Wish they offered me membership stay... So I can frequent more often... Not you family devoted environment... How for a mature relaxing.., cozy... Zen... Catalina is a good choice
Review 67:Expensive given that breakfast is not included. It was a bit manic at reception desk as it was holiday. The system they have for checking in is terrible. I was told my card didn't have enough credit and I was forced to phone my bank only to find that it was a hotel system issue . That was an extra cost calling my bank on my irish cell phone! . The corridors are really stinky .. The walls are paper thin too so you can hear a lot which probably shouldn't! The hotel is a bit disjointed and could def do with interior upgrade. Suited more to young party goers and def not a hotel to relax in!!
Review 68:Location was brilliant. I was upgraded too as manager was sympathetic to the situation I was in .. Had been part of a group who backed out last minute so I was left to pay full charge.
Review 69:We arrived around 1 pm on a Monday, and had to wait a little over 2 hrs before getting checked in and weren't offered bag check in so we could begin enjoying our vacation. Then once we got checked in we were put into a dirty room- we talked to staff and they made it right.
Review 70:The location and concierge services are great! Also, always had a good time on the rooftop pool.
Review 71:Great time at the Catalina. I really enjoyed my stay. The staff was awesome and Jean at the front desk provided excellent costumer service,location is great and the free shuttle to and from the airport is a plus,not to mention they also offer free rides around town.Catalina is and will continue to be$ my first choice hotel in south beach
Review 72:our room was extremly small , the air conditioning doesn´t permit you put the desired temperature. check out time at 11 AM is also extremly early in a beach hotel . I think the check out time should be 1 PM and the hotel has plenty of time to arrange the rooms if the check in time is 3 or 4 PM . When you pay a night in a beach hotel you want to USE the morning at the beach and that is imposible when your check out time is at 11 AM. I will not return to this hotel because or the extremly early check out time . I think the HOTEL is NOT CENTERED in the guest and is only thinking of what is better for the hotel but not for the guest .
Review 73:excelent location
Review 74:Only issue was the nasty bar waitress at happy hour one night who was rude to everyone and kept complaining that she wouldn't get any tips for that hour
Review 75:Top people, will go out of their way for you
Review 76:Comfort, cleaniness, outstanding service, excellent team: thank you Zaraya, Tomic, Eddie and all the ones who made this a beautiful stay in South Beach.
Review 77:The first room they put me in was horrible but they immediately moved me and its was very nice for the rest of my stay
Review 78:I really enjoyed the rooftop pool and bar was great also music
Review 79:I did not like the smell from the elevator in the Dorchester building.
Review 80:I like everything about this hotel it was very nice accommodating. Location is perfect. Rootop pool is great with a private side for tanning and a additional lower level pool for tranquil momemts. Having the restaurants on the premises were also a plus. Happy hour free coctail from 7-8 pm a plus.
Review 81:The rooms could have been cleaned a little better.
Review 82:The location was excellent and we truly enjoyed the extra amenities such as the free happy hour drinks each day. The staff was helpful especially the concierge Juan Pablo who always had a smile on his face and was knowledgeable and helpful.
Review 83:No breakfast included and no possibility to book with breakfast in advance; my safe didn't work
Review 84:Very friendly staff! Everything good! Especially the shuttle service and the free long drinks in a nice atmosphere!
Review 85:The lobby area & street can be a bit noisy, so try to get a room toward the back of the hotel if possible
Review 86:Free happy hour at lobby bar, great location and rooftop swimming pool.
Review 87:Bathroom has a bad smell coming from the pipeline. I told the reception but nothing has been done and we stayed with this smell for our entire week in the room. horrible view from the window as we were facing a dirty backyard.
Review 88:Took forever to receive ice, long time to clean the rooms and one day the room was never cleaned once.
Review 89:Friendly Staff, great happy hour, great location
Review 90:Loud music everywhere. Why do you need loud music at breakfast? The buildings smell damp. Air conditioning units very noisy. Staff not very friendly or helpful. Gave the impression that if you are over 30 you are a nuisance to society.
Review 91:I didn't like that breakfast wasn't included - this made it quite expensive to eat there every morning. And I didn't like that there was loud music 24/7.
Review 92:I liked the location of the hotel and the fact that it was three hotels in one, with three nice restaurants and two pools to choose between, as well as complimentary beach chairs and towels. And that we got the more quiet one of their locations
Review 93:Bamboo pool needs more improves. Happy Hour must be serve by more bartenders.
Review 94:Location, close to everything and good public transport. Friendly and very helpful staff. Extra amenities makes a big plus like Happy Hour and Beach chair no charge.
Review 95:Some of the front desk workers are rude...the housekeeping used to clean the room really late.
Review 96:Martin the barterder his service omg great!! Had a great time at the roof pool ...
Review 97:small rooms, really noisy-you could hear the rain so loud cause the roofes are not thick , also noisy people in the night, a&c is also really loud, a lot of dirt behind the restroom door & nobody cleaned it away during our stay (stayed for 8 nights) ! it looks nice but I think they didnt really clean
Review 98:nice staff, roof top pool, chairs on the beach and beach towels, happy hour in the bar from 7-8pm, maxines bistro
Review 99:Aaron, Reno, Toni and José were the best! They always made sure that we were ok and weren't missing anything. General speaking, they made sure that our stay was perfect - I'll definitely stay there again if the same staff is going to be there.
Review 100:The beds were quite comfortable but they were very low to the floor
Review 101:We were only 2 blocks from Lincoln Rd Mall and only 3 blocks from the top of Ocean drive. That location on Collins Avenue was excellent and the hotel had 3 buildings, one building had an Asian Sushi restaurant and another had Maxine's Bistro and the main building had a bar in the lobby...free mixed drinks(rum, vodka, or gin) from 7:00 pm to 8:00 pm. Jose Arias, Concierge was extremely friendly and accommodating to us. Hotel has a free electric cart shuttle to take you anywhere around South Beach and also provides free shuttle from the hotel to the airport. We were even allowed late check out to 3:00 pm. We will surely stay there again in the future. We were also only 3 blocks from the Ritz-Carlton and the Royal Palm hotels. The Catalina also has 2 pools, one a large lap-type pool surrounded in a bamboo area and a rooftop pool with a pool bar.
Review 102:My other party didn't make the trip and the room was paid for on their card 3 months in advance before trip and when I got to hotel I had to repay for the entire stay cause she wasn't present
Review 103:The bed was amazing!!! Free drinks!!! Clean clean clean!!! My go to hotel on South Beach...
Review 104:Staff were very friendly, helpful and polite and the hotel was in a really good location. I also liked that they offer a fun experience to young people by providing happy hour, party arrangements and good music.
Review 105:Great location, close enough to Ocean Drive, but not too busy. Good facilities with two very different pools. Very friendly staff, in particular thanks to Aaron.
Review 106:All in all a perfect little hotel for a short Miami Trip. Great concierge service, both concierges were very helpful, but especially JUAN rocked! He is the man who will find a solution to any problem/ request.
Review 107:The Check In the guy very serious not friendly!!!! Not give me to me more Information???
Review 108:Clean services every day personal very Friendly at the restaurant when u come back from Out side all the time the Hostess giving U a nice Welcome Back" very Nice Services the Check Out was Better than my Check In??? But for the rest really I recommend this Hotel' Catalina
Review 109:The valet service was trash. That goes for drop off AND Pickup. Drop-off valet agents were rude, and when it was time to pick my car up I literally waited an extra 43 minutes over the estimated 15 minute recovery time.
Review 110:The bartender was extremely nice
Review 111:Two men on reception at arrival, the one that handled my daughter's check in was very pleasant but the one that dealt with my check in was rather glum and was not welcoming.
Review 112:Excellent location and good rooftop relaxation area. Enjoyed the free happy hour in the bar in the evening.
Review 113:The way I got treated during the cocktail hour. I waited patiently to be served whilst most people who had been there from earlier got served at least twice before me. When I was finally able to address this I was told "So", which I perceived to be quite rude and is not the kind of customer service I'm used to. The end of the beds had scuffed boards that was not pleasing to the eye and the bathroom was quite small, had marked up mirrors and was also a disappointment. The roof top pool with the beds was also hard to access in terms of enjoying the beds as most were reserved for long periods of time without anyone using it on the occasions I went. As a hotel guest I thought that we would have been a priority but it turns out you have to book a bed a day in advance which was not made clear to me at the time of booking.
Review 114:The wifi access. The food in the restaurants was quite nice.
Review 115:There is no free Wi-Fi. Staff standing at the door were not welcoming, the lobby staff was nice though.
Review 116:Clean room, Clean bathroom, Very good location, Check BestParking for parking.
Review 117:I can't wait to be back to this beautiful pleasant hotel. This was my third visit and this time I went with my husband and we had an Awesome customer service , Very helpful kind and diligent. We love every single person we crossed words with or requested a service from the hotel. It was what I expected and much more. Thank you!!! Claudia& Jose & MJ Thank you to all but specially to: Chelseya - Amazing girl!! Zuliani Juan José Arias - concierge Eddie- luggage assistant guy - Doorman
Review 118:We did not like the front desk service. The guy at the front desk was rude and didn't want to let us check in at 5:30 a.m because we arrived early from our flight. After receiving attitude from him, he decided to let us check in early with one of many extra fees of $60.00.
Review 119:We liked the complimentary beach benches.
Review 120:The 2nd night we found a roach in the bathroom and the room we were upgraded to had ants all over the windows and in the bathroom by the window.
Review 121:I loved the location and the staff was great especially the manager. He was very helpful when we ran into a serious issue.
Review 122:Poor ac. It was hot in our room! After we complain several times theyended up installing a portable ac in the room with a bucket to catch thedripping water. Strang remedy, but hey it worked.
Review 123:The location was great. 1 block away from the beach and waking distanceto shopping and many restaurants. Happy hour was nice if you like houseliquor (no good stuff). Also the free ride from the airport was a plus.The Bus Boy Guy was really nice and helpful. He went put of his way tomake sure we was ok. Staff was nice.
Review 124:Rooms too small for four people - unless you travel without luggage! Beach expensive - only 2 beds and have to pay for extra and umbrellas. Roof top pool fits 10 people.
Review 125:Pool staff and excellent concierge - Eddie eho had exceptional knowledge.
Review 126:My room didn't have a a really fresh smell, it smelled liked wood maybe
Review 127:I enjoyed my stay at the catalina, the staff was very friendly and welcoming. I think the highlight of the facility is their roof top pool which I loved!! I also loved the fact your restuarant stayed open late,you can order drinks just about anywhere in the facilty. The hotel is beautiful and i love that they offer airport shuttle and the the transportation cart. The wait staff were awesome along. Oh yeah and I like the free drinks at happy hour and kareokee!! Overall awesome stay
Review 128:Wish there was a refrigerator and microwave. Girl at the front desk was very rude the day we checked in, which is why Ralph upgraded the room for our troubles.
Review 129:Location was great. Room was upgraded to suite luckily because standard rooms are small. Good at Maxine's and FKU was delish. Unlimited run vodka Gin, tequila every day from 7-8. Very close to beach just I block.. Close to stores
Review 130:There weren't enough outlets in the room.
Review 131:I loved the rooftop pool for the drinks and fun time. The bamboo pool was perfect for relaxing! Ate breakfast lunch and dinner at the hote restaurant! Delicious.
Review 132:I didn't like the faucet pressure in the sink the water came out as if it didn't have a nozzle head . Also didn't like that we had to call guest sevices for toilet paper & wash clothes.
Review 133:I loved the staff , very friendly and personable. The food quality and taste along with the prices was beyond average.
Review 134:A waitress charged us for happy our drinks which were free, then she took the food bill money and mixed it in with her personal tips and tries to say we only gave her two dollars for the bill. The Manager was aware of the situation and resolved the issue as we waited 1 hour for the check and 1 1/2 hour for her to collect the monies and credit card and another 1/2 hour to return the card which she couldn't find when we approached her for it. The other issue was the $100 deposit taken at check in was not returned and when I spoke to the hotel regarding this they advised me to contact my bank which had to reimburse me and get the ones back from the hotel.
Review 135:The stay was nice and the location was very convenient.
Review 136:The Associated Gym Pass to Crunch should be less than $20The rooftop pool was a bit dirty
Review 137:The staff was awesome and truly one of the best parts: tomic, eddie,zaraya. Soo accommodating and willing and helpful. Chloe is fab! Thestaff member at the bungalow pool is lovely.
The Fine Print
Please note the credit card used for booking must match the name on the booking.A credit card deposit of USD 100.00 must be paid upon arrival. This will be returned at check-out, subject to a damage inspection.The credit card used for booking must be the same card presented for payment at check-in.Prepaid credit cards and/or gift cards cannot be accepted as a method of payment.The resort fee covers an airport shuttle to the hotel, evening drinks, WiFi, and beach chairs from the beach club.To board the airport shuttle, guests must show a printed copy of their booking confirmation. Contact the property for shuttle hours. Fees apply for drop-off at the airport.This property only allows pets that weigh 15 lbs or less.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.