Western Inn - Pensacola
Western Inn - Pensacola descritpion
Located 4.5 miles from the Navy Exchange Service Command, the Western Inn Pensacola has free Wi-Fi. The beach is a 15-minute drive from the property.
A microwave and a small refrigerator are provided in every room at this Pensacola inn. Guests will also enjoy cable TV, and each room has heating and air conditioning.
A 24-hour front desk can be accessed by guests of the Pensacola Western. Vending machines are also on site at this pet-friendly hotel and free parking is available for cars and trucks.
This property is 4 miles from downtown Pensacola. The Pensacola International Airport is a 20-minute drive from the property.
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Facilities of Western Inn - Pensacola
Pets ：Pets are allowed on request. Charges may apply.
Internet ：Free!WiFi is available in all areas and is free of charge.
Parking ：Free!Free public parking is available on site (reservation is not needed).
Services ：Vending Machine (drinks) | 24-Hour Front Desk | Daily Housekeeping | Fax/Photocopying
General ：Non-smoking Rooms | Family Rooms | Heating | Air Conditioning
Reviews for Western Inn - Pensacola
Review 1：I'm going to be extremely honest on what I didn't like about my visit. The very first thing I noticed is the door to my room. I was doubtful what how secure the door was would be. In fact, there was a small cut out by the door that I could probably use to unlock the door from the inside that. The next thing I noticed was that the carpet was not being kept as clean as often. The heater in the was not working at all. The refrigerator/ freezer hardly keeping my for cold but just enough to keep it from staying warm. The toilet in my room had a leak. It would squirt out quite some amount of water at you when ever you flashed the toilet. Me and my friend were so uncomfortable with our visit that I had to cancel and reserve another hotel.
Review 2：The only thing I actually liked about this location is the staff. They were really friendly and I have no complaints about that.
Review 3：The bathroom was disgusting needed completely redone. Wall tile by floor coming off tub was horrible. Carpet looks like someone just laid it down there were prostitutes hanging out side and getting out of taxis and the smell of pot was strong. We were afraid to leave our room in fear it would be broke into and burglarized .
Review 4：The bed was comfy
Review 5：The room was on the second floor and we asked for first floor. Thelamps, headboard and phone were not real. They were merely props forlooks! The room was big but dirty. There was food from the last renterin the frig. Room was not painted, bathroom was disgusting and theshower would have been better at the beach! No coffee except at WaffleHouse down the road. The hotel is scary and the cliental is scarier.Prostitutes, drug dealers and shady characters all around. Do not takeyour children here!!!! We did not let the cleaning lady in all week forfear of being robbed. We will never do this again.
Review 6：There was nothing to like. It was literally a room with a bed. There isno "comfort" to this hotel.
Review 7：We have stayed at this place a few times due to convince, we are moving to a different town and still have business to attend to during the move... At our most resent visit, upon check in, my boyfriend was accused of being a drug dealer simply because he is black, he was still in his work uniform, I am 7 months pregnant, we don't drive a fancy car(which was park directly in front of the window) and we do not look in the least but like we have a lot of money. I'm far from an expert on what drug dealers look like but I think we look like average people. It was the most discriminating thing I have ever been apart of and we won't be back.
Review 8：We had to change room three times. The room I book was still nasty. The second room was hot and had an odor and the fridge didn't work. The third room there was no telephone in the room and the shower doesn't work.
Review 9：The bed was very comfortable.
Review 10：Dirty pool random people coming in and out in the middle of the night no breakfast pool is disgusting you did not get to use the pool the pictures are fake
Review 11：Close the military base
Review 12：The location was in what looked like a crack alley.in a toen called Brownsville..not Pensacola..carpet was wet and dirtywhere it wasnt frayed and torn.the air conditioner was filthy and didnt put out cold air.the bathroom was discusting with mold on the grout a piece of wood propt up to hold the sink no water pressure.i couldn't sleep because i was seriously afraid someone would bust thru the door at any minute.
Review 13：Nothing
Review 14：Worst hotel ever, especially bc it cost almost 100$ for one queen bed regular room. Was passing through on our way to Daytona and was the only hotel that wasn't booked. It had high ceilings and a horrible air conditioner so was extremely hot. The chairs that sat at a take we're so filthy I wouldn't let any family sit on it. Would advise no one stay here especially for how much it cost. Plus they even charge for ice. That's ridiculous.
Review 15：Pool was empty ha!! And lots of potholes in the parking lot.
Review 16：Well the value was totally worth it.... We were a little scared at first cus of the appearance but once we went in the room and considered the price it ended up being great and the service was great!
Review 17：No coffee maker, but the store rt across from there had great coffee so not like a big problem. Could have used a couple extra towels but next time we will just take a few of our own.not enough lighting around the rooms but still not a problem since I had my Barreta semi automatic fully loaded n ready:)) I'll stay there again just can not beat the price for clean rooms and just to sleep and bathe.we were there to have fun not spend all out time in the rooms, so not much negative to say about this place.
Review 18：My sister and I stayed just one night, a room each of us. Very clean rooms, quiet, bed comfortable and clean sheets. Everything worked great except the TV, s were a little outdated.but not a problem.doors locked good and both had a deadbolt lock for more security. Great price and close to the beach,within minutes and other places to, like to eat out like mcquires Irish pub. Great price for a day or few days stay. Highly recommend!!! And no bugs seen by either of us
Review 19：The only complaints I have is the location is a bit sketchy, there wasn't enough towels, the pool was drained and the WiFi was slow.
Review 20：It was well worth the price, the room was very clean and very big. The bed was so comfortable, I didn't want to get up. And the staff was extremely nice.
Review 21：Advertised pool, Pool was permanently closed sign stated, Shower head was broken, Toilet valve super loud banging noise when flushed, Frig. was not plugged in.Room had holes in walls. lobby did not open till 9am This room was not worth money
Review 22：The location to the Base
Review 23：The advertised free WiFi did not work. When we entered our room we foundthat the rooms have wall unit air conditioners which was no plugged inso it was over 100 degrees in the room. Do not stay there!!!!
Review 24：Nothing!!!
Review 25：The property is rundown though the staff clearly was doing the best they could with what they had. Several repairs need to be made and there was no water in the pool.
Review 26：The nice staff and the bed was more comfortable than most hotels we have stayed at.
Review 27：Non insulated rooms. Very loud noises. Building falling apart. I felt like I was going to get robbed due to the location. I would rate it a zero but it won't let me.
Review 28：The price was okay
Review 29：The WiFi didn't work you don't get enough towels to bath with and the air conditioning does work properly
Review 30：I like the bed and it had room in there
Review 31：There was only 1 chair and 1 lamp in the room. You could see outsidearound the door jam, no security chain on door, propped chair under doorfor security. 3 very flat pillows. No small refrigerator. Over priced at$90.00 per room.
Review 32：Pool closed permanently, noisy A/C, no coffee in front office in the morning. I was charged $17 more than quoted on the phone night before.
Review 33：No room smell, roomy, everything worked.
Review 34：I didnt like the area it looks and feel dangerous also the rooms need a lot of attention, but what i didnt like the mist that my wife jump out of the shower because a hughe cocaroach in the tub!!
Review 35：I like the customer service everybody was very attemptive.
Review 36：The desk clerk said my credit card was denied. I had American Express and he was trying to get an authorization code from Visa. It took about four hours to figure out the problem since my Am Exp card confirmed my card was good.
Review 37：The price was good.
Review 38：By the projects. Had to buy ice. Made a big deal about getting extra towels. Price should be lower. No pool. Frig. Was unplug, had to wait to be cool.
Review 39：The bed was ok.
Review 40：Great place. Very clean. Good location. I would recommend to anyone who wants a relaxing vacation, especially families with small children. We will be going back!
Review 41：This place is old and run down and it is in a bad neighborhood there are roaches you see outside from the cracks everywhere we had to change rooms three times please please don't stay here.
Review 42：It is certainly in the wrong part of town, did not have a chain lock on the door, the refrigerator didn't work (which we packed food so it was important that we had a refrigerator), and the room service was putting two new towels and a roll of toilet paper on the sink.
Review 43：Price was what we needed in the amount of time that we planned for it (a week before).
Review 44：Cockroaches.
Review 45：The availability of crack or any other narcotics. The price of ice. The gang affiliated loitering. Being propositioned by ladies of the night on the way to my room. Several times. And the lack of parking.
Review 46：I didn't like anything there. From the holes under the door to the air conditioning unit falling out of the wall.or the roaches that greeted me in the shower the next morning. I had to ride home dirty. I hated the fact that they told me if I canceled they would charge me full price.
Review 47：I liked it when we left.
Review 48：Clean, NO BUGS, very courteous and warm staff, comfortable King bed (room 102): firm but soft with a pillowtop, a fridge, a microwave, and all the simple basics we could need. This place looks a bit scary from the outside, as we pulled up late at night, but is actually in a safe part of town, the room was clean, there were absolutely no bugs or bed bugs to be found anywhere, and though it was a modest, humble place, it provided everything needed for a quiet, safe, clean and comfortable stay for travelers who simply need a place when passing through. They do a good job of making the place as pretty and nice as possible, though simple. If you want a safe place to stay, that is set off the road, quiet, clean, comfortable and just a stepping stone to give you a good nights' sleep, this is a good choice. Also, the staff were very accommodating to my requests for fresh linens and pillows, due to my allergies. Thank you! We would stay here again. Great price, good value to meet the basic needs.
Review 49：It was cheap but in a bad part of town. We slept with a chair wedgedagainst the door every night. No maid service at all, the wifi did notwork, the pool was permanently closed and disgusting.
Review 50：I didn't see any bugs. The bed was comfy. And we ended up notgetting mugged.
Review 51：No pool, room was dirty and smelled strongly of marijuana, there was agroup of people hanging outside the hotel just staring you down as youwent into your room,the front desk person was not helpful and nomanager was on site, once I finally did track the manager down she wasrude and blamed me for not wanting to stay in a dirty room where we didnot feel safe.
Review 52：I liked seeing it in my rear view mirror!
Review 53：Found a condom wrapper under the bed and had to ask for more towels on the second night.
Review 54：The room was fairly clean, the bed comfortable. The water pressure in the shower was great, especially good for washing away the sand and salt from the beach. For the price, this motel was decent.
Review 55：This was a terrible hotel and cost way too much for what they offer. There was a hole in the TV stand; the bathroom was dirty; the pool is permanently closed; a roach crept into the bathtub.
Review 56：The bed was somewhat comfortable.
Review 57：Shows its age and lack of updating. Did not expect a lot at the price but it was a little less than I hoped for. Pool abandoned. Neighborhood run down.
Review 58：Staff was friendly. Price was low.
Review 59：It's a cheap hotel so don't expect all the trimmings. Basic needs yes and that's about it.
Review 60：I liked the cheap rate and the location was close to the things I was doing.
Review 61：Everything. Smelled like mold. The hotel itself was disgusting especially the bathrooms. They were not cleaned at all. The people there were partying all night Not a place for kids.
Review 62：Price
Review 63：Both comforters had cigarette burns. There was a hole in bathroom window that was plugged with washcloth. The room stank. Mold in fridge, missing tile in bathroom. The nightstands were decorated with hundreds of cigarette burns. The outlets protruded 3 inches from walls. Overall all the room was in need of many repairs, and many repairs had been attempted by someone that had no idea what they were doing.
Review 64：The sheets looked clean. That5 is about the only good thing that I can say about this room. It also had a nice looking mini fridge and microwave, but the fridge was unplugged and had mold in it.
Review 65：Stained towels and sheets. Only one lamp so can't read in bed. Bathroom needed repairs - toilet roll holder missing and cracked sink. The outlet in bathroom did not work.
Review 66：Great staff. Appreciate the fridge and microwave.
Review 67：shower did not work had to work on it beofre taking a shower and no water pressure not enough to rinse hair. Housekeeping did not clean anything and room smelled moldy.
Review 68：Nothing but the.male owner was at least nice
Review 69：I believe they must have people living there. My mother and I watched people coming out of one efficiency several times during the one day. And on Sunday morning sitting outside drinking coffee I was approached 2 xs if I wanted to buy drugs. So very scary! Very upsetting!
Review 70：Staff and rooms them self were clean and friendly. Location for what I was there for was good.
Review 71：The place has seen its best days 25 yrs ago. Tub leaked, surplus tv from local school,carpets stapled to the wall, toilet likely came from an old gas station, overall ...it was a pit. But no bugs,
Review 72：Price, location
Review 73：Mystery stains on the linen, pubic hair on sink and in tub, front desk service was horrible, and I was afraid to walk barefooted in the room. Disgusting place - not worth even $10 a night. Do not bring a family to this place!
Review 74：Absolutely Nothing. The wi-fi worked - that was a bonus.
Review 75：No breakfast. Do not go out after dark!! Pool permanently closed. Bed old and hard. Light burnt out. Smoke detector kept beeping. Phone dead so no way to call desk, did I mention not going out after dark?
Review 76：There were no bed bugs.
Review 77：The facility is old, run down, located in area with other buildings which have bars on windows. We had planned to stay for two days but left after one, the room was dismal. Our beds were never made after the first day. We just left.
Review 78：Exterior needs work, but they kept up with the interior.
Review 79：It was a nice quiet area. Friendly staff. For the price I paid, I was satisfied! Spacious room with a comfortable bed.
Review 80：Not really safe. Drug dealers/prostitutes knocking on your doors andwalking up to you when you walk outside. Shower was awful-- no waterpressure coming out of shower head.
Review 81：The hardworking housekeeper that also had to act like the propertiessecurity guard to keep the prostitutes and drug dealers from coming upto us everytime we walked outside.
Review 82：This is in the center of crackhead universe. Very scarey and the sheriff said very dangerous part of town. This place does not belong an any travel website...very misleading pictures and description.
Review 83：This place looks nothing like the pictures here on booking.com. We got to the place and didn't have a choice for another place as it was late. This place had garbage under the beds, hair blob clogging up the shower drain. There were nails sticking out of the carpet and baseboard. The fridge did not work, but they did come and get us a replacement. I was bitten by bed bugs. The place is run down, there was a tarp over the pool, huge holes in the parking long pavement. You had to pay for ice - which did not work. Did I mention the really bad smell in the room? It was bad. I would not recommend this place to anyone and would not stay here again. The place is very run down.
Review 84：I did not like anything.
Review 85：Door like it was about to fall off,no change on door we had to put table in front of door,room did get clean,beds did get made up,only thing housekeeper did was empty trash,and change towels,air condiction dont get cool,somebody else trash was behind the beds.
Review 86：Bad maintenance , we asked for non smokers room and it smelled so bad our clothes smelled like smoke for the rest if our vacation. There was a lizard in the tub and the sink looked as if someone had done chemistry experiments in it. Will never go to western inn again
Review 87：The room was not worth the $100+ they charged me during my stay. I immediately went searching for different hotel. The rooms had an order, very outdated, dingy, and the bathroom I had to wear shower slides in the shower. One of the stairs had a makeshift wheel chair ramp.Why?????? It was an accident waiting to happen. Would not stay again, especially at thie prices. It reminded me of an old trucker hotel or by the hour spot.
Review 88：The staff was friendly and helpful. Conveniently located off Interstate.
Review 89：The roach in the bathroom, the mold in the corners of the bathroom, the holes in the wall, the big dent in the door, the women sitting outside their room smoking with the motels recliner outside
Review 90：The price
Review 91：People walking around parking lot at 3:30 am gaps under door. Tub appeared to be painted with regular paint. Overall, minimally maintained. Recommend spending a few dollars more and stay in a more 'sanitized feeling 'place...
Review 92：Only two floors. Well lit.
Review 93：Where to begin? I would first like to say that my standards aren't very high. I am a recent college grad, and am used to making ends meet and not having the finer things in life. The lady at the front desk was nice, but that's about all this hotel had going for it. When we arrived, our AC wasn't on, and our refrigerator wasn't plugged in. So after a long travel, we arrived to a hot room/fridge. There were stains on the wall that were either pudding or dried blood, but I wasn't going to stare long enough to investigate. The area at night is pretty scary. There were roaches and other critters. As stated, my standards aren't very high, but this is by far the worst hotel I have ever stayed in.
Review 94：The lady at the front desk was nice. The bed was okay (minus the stained sheets)
Review 95：The pics on booking.com looked a lot better than the actual hotel. This place is a dump! AC didn't work! The room was dirty and very smelly. Lots of homeless people and prostitutes hanging around. The swimming pool was a big trash can. There was a sign on one of the doors that said "come through and you will be shot" I checked in and turned in my key 15 minutes later in fear for my life. Asked for a refund at the front desk. He said to take it up with Booking.com. I called booking.com and they are trying to get my money back. Also called my credit card customer service and they are trying to get a refund too.
Review 96：Nothing!!!!
Review 97：Killed one roach within minutes of our arrival. Second one was in the bed after we stripped off the covers. We were so uncomfortable we slept in clothes we had worn all day. Worried about getting bedbugs all night.
Review 98：Gentleman who greeted us upon checkout was very gracious.
Review 99：The location is in a sketchy neighborhood, and a full 30 minutes from any beach. The room wasn't clean when we checked in (and we checked in after the required check in time) and lady, while helpful, was wearing a pair of men's boxers. Comfortable, but not very professional. Our door stopped working halfway through our stay and we had to go to the desk multiple times in order to be let into our room. The toilet wouldn't flush completely, even when the handle was held down. And lastly, Papa John's Pizza wouldn't deliver there because they said their drive had been robbed there the month before.
Review 100：The staff were friendly and helpful. They fixed our door the morning after it stopped working. The motel seemed well populated, which made us feel better despite the sketchy location and reported robbery.
Review 101：When I first walked in the lobby the guy behind the desk was talking very loudly on the phone with one of the other employees complaining about a booking she had done. When I got to my room there was a gap around the door that any large bug could get through. In the bath room there was a wash cloth stuffed in a hole in the wall above the sink. The bathtub drain was slow and water from the shower filled the tub. There was some white stuff on the bathroom floor that tracked across the carpet. It was raining and the parking lot held water right where you get in your car. The swimming pool was out of order and it looked like it was a mosquito heaven. I don't know who could have rated this place so high. They must have been paid to give it that rating. Rough looking neighborhood too.
Review 102：The appearance and how dirty it was!
Review 103：Great for single guys but not appropriate for children and family. The hotel had open condoms in the room floor. When I ask for a refund to go to another Hotel the attendant refused.
Review 104：First off the nieghborhood was scary. When I was bringing my stuff out the car into the hotel room there were alot of sketchy people around. I was afraid of being robbed because a guy was walking around with his hand in his pocket and he kept looking at me and my husband wierd. When I entered the hotel room I really should have expect what I got for the price I paid and the nieghborhood it was in. As soon as I walked in the door seemed as if they had broken it down in a forced entery way. The room had a moldy humid smell. The windows curtain had a large hole in it. The bathroom was gross we had to shower but the water wouldnt come out right. I paid $100 for two nights ahead of time. But the following morning I left and I got a much better room. Please when you looking for a hotel no matter how good and cheap they seem online its not worth because chances are they arnt in good condition.
Review 105：I liked the ladys in the front office they were very kind.
Review 106：We started out with key card problems, the key card did not work and wehad to go back and fourth from the rooms to the front entrance. Theowner should have taken the keys the seconed time himself to see if theyworked. By the third time I had just about had it. The ice machinelocated outside the office did not work,we had a bad communication issueand we were about to abort the whole deal.Until another young lady cameto help. She fixed the key problem and went to check it herself.Finally, customer service!!!
Review 107：The housekeeper made me feel much better, she kindly took us to a muchbetter room and we accepted the good with the bad.It was generally cleanand had a fridge, iron and board, blowdryer and microwave. This made itable to do.
Review 108：We did not even stay at this . The hotel and the area are unsafe with vagrants in the parking lot, trash, and not clean. I would like a refund and would recommend Booking.com post appropriate pictures of this property.
Review 109：NOTHING NEED A REFUND
Review 110：The outside was in disrepair, and unbeknownst to us, this location is definitely the poor part of pensacola. Creepy people roaming the parking lot at night.
Review 111：It was incredibly cheap. 25-30 minute drive to the beach.
Review 112：I would NEVER recommend this motel to anyone. it was in bad location and it was a roach motel. I was afraid to go to sleep. The advertisement lied about whole thing, did not look anything like the pictures, from the front of motel to rooms
Review 113：Not clean, very very bad side of town the room smelled like rotten meat. The a.c. blew cool air at best the fridge was broken. I wonder why you would even list this place. No pool and lots of drug deals for your entertainment
Review 114：Cheap
Review 115：The whole place was like a crack alley....There were more bums there than anything...This motel didnt even have coffee pots in the rooms....There was one bar soap in restroom..I went to get extra towels from front desk and there werent any...This place os a rip off...It should be closed down....I wouldnt invite a rat and her family to sleep here...
Review 116：Smell was unbarable. No extra towels. Maid was very rude. Pool had black water & a tarp draped in it. Man if office had no clue what to do & was rude. Told me I had to come back to check out & get refund when lady in office was there. Inconvenienced me by making me go back. I wouldn't subject anyone to this place. It should be condemned. The roof behind offiice was caving in. Big dump.
Review 117：After checking in and looking at the room we decided the conditions were too poor for us to stay in especially with my wife being pregnant. After telling the clerk this she told me she was sorry but the room was nonrefundable. I was basically ripped off! I am furious about this!
Review 118：There was no swimming pool.
Review 119：Room was clean beds were comfortable it was a good value for the money. The staff was very nice and helpful. Easy access to Pensacola Beach. And shopping locations
Review 120：The place looks like a run down apt complex in the hood. The microwave & fridge were not even plugged in when we arrived. We had to wait for the fridge to get cold before we could use it. The place had an old musty smell when u walk in, the walls looks old & dirty, don't get me started on the chairs. The whole experience was just not good. It just looks very sketchy. Nobody even mentioned the pool had no water, they had a bunch of junk sitting in the middle so we were not even able to go swimming there. They gave us only TWO towels, No shampoo or conditioner, you have to pay to use the ice machine. It was just not a very safe feeling place to stay if you have small children.
Review 121：Nothing!
Review 122：The location wasn't so great. The tv was an older model, but it worked fine. There wasn't a pool.
Review 123：I was allowed to check the rooms out before I paid.The rooms were renovated and clean. The ac was cold. There was a refrigerator and microwave. The shower was hot. It was a great value for the money. I'd stay there again.
Review 124：This hotel hat bed bugs. Very uncleanness. Run down. Bathroom particular broken only a bed in the room would not use it again not inviting.
Review 125：That hotel was 70$
Review 126：Very bad location! Just gross in every aspect. I can not believe this place is operational. Had to put chair under door for safety reasons. Woke up to police surrounding the place! So bad there are no phones, no clock & no wifi. Tried to get towels & a shampoo, lady at counter said she couldn't leave front desk. Why weren't those in my room to begin with? Horrible, horrible, horrible!!!!
Review 127：pool was not functional, fridge did not work well.
Review 128：close to the beaches ~ 25 min drive. Good AC, lot of space, proximity to restaurants and stores. Friendly staff.
Review 129：We got 4 rooms, the 201 bathroom was dirty shower and toilet in bad condition, shower was leaking, room smelled bad, 204 comforters were dirty, fridge didn't cool as need it, room smelled bad, room 205 one of the beds the sheets had a (big bloody stain) so disgusting! Fridge didn't cool, room smelled bad, room 210 comforters were dirty, shower leak everywhere and room smelled so bad! The carpet looked dirty in all the rooms and no amenities + pool ?there was no pool just a big hole filled with dirty stinky water. ..
Review 130：I didn't like any thing. I completely hate that place.
Review 131：I totally hate that place. I had the worst experience in my life. First of all I reserved online and when I call to confirm my reservation they told me they where sold out, then after few hours they got me a room. Then, when we got to the hotel it took them 15 mins to check me in. When I got to my room it was horrible the bedding was on the floor, the beds where not made yet, all the room look like garbage, no shower curtain, trash cans where full of trash, no towels, no soap. They didn't clean the room and because it was a 4th of July we didn't have no where to go. I call the employee and he was mean and didn't knew how to handle my case he just brought some sheets for the bed and a few towels, no wash clothes, it was the worst experience of my life. I don't recommend wasting your money as we did. I asked for a refund. That room was dirty and it seems that they don't vacuum nor clean their rooms.
Review 132：A lot... I didn't like the inconsistency of towel replacement... The first morning they replaced the towels but we didn't get any washcloths. The next morning the towels were all different sizes. Everything was unplugged when we arrived, frig, microwave, etc... so we had to wait for frig to get cold. There were drug deals and hooked all around. The pool looked like it had been out of commission for forever... The room key worked when it wanted to. Umm... I could go on but what good would that do.
Review 133：I liked that need was comfortable.
The Fine Print
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.