Westgate Branson Woods Resort

Westgate Branson Woods Resort descritpion

On 146 acres in the heart of the Ozark Mountains, this family-friendly resort features numerous activities on-site and off as well as relaxing accommodations, in a stunning natural environment.
Explore miles of hiking trails, relax in the indoor or outdoor pool, or work out in the modern fitness center. In the evenings, guests can enjoy an outdoor barbecue or a cozy campfire, on site at Westgate Branson Woods Resort.
Discover historic downtown Branson, visit the Silverdollar Theme Park or tour the world's largest Titanic museum, all located minutes from the Branson Woods Resort. Easily experience the surrounding area with the resort's on-site bike rental services.

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Facilities of Westgate Branson Woods Resort

Outdoors ：BBQ Facilities | Outdoor Pool | Sun Deck

Pets ：Pets are allowed on request. Charges may apply.

Food & Drink ：Restaurant | Bar

Internet ：WiFi is available in the hotel rooms and costs USD 9.99 per 24 hours.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Reviews for Westgate Branson Woods Resort

Review 1：Bathroom was dirty--tub didn't drain when you showered so you were in 4 " of dirty water. No information on TV, where to get ice, or food. Not a picture of unit that we were assigned.

Review 2：Check in lasted about 45 minutes with 40 of those standing in line. Once I got up to the counter the lady at the counter was not friendly and didn't even give me directions to where our room was located. When I was passed onto the welcome kiosk, the guy found out I was under 28 and that he couldn't sell me anything and was very rude. Overall the resort looks nice, however we had a king size room for one night was in a shady building in the back with no lighting. When we entered the room it was very outdated, the lamp was falling off the wall and overall it was not clean. The icing on the cake was when we went to shut the door I pushed on it will all my weight and it wouldn't latch shut. The chain lock was even falling off. We decided to stick it out, but when our tv didn't work either I called the front desk and was put on hold for 5 minutes. We then drove up to the front desk and offered to pay to upgrade rooms and was told no since we were only spending one night. They ended up moving us the room next to our original room which upon entering the lights would not work. At that point I was beyond mad. Went back up to the front desk and was treated rudely so I asked for a refund. Since I booked online I had to call booking.com which took forever and the consultant told me there was nothing she could do because westgate wouldn't answer their corporate phone. At that point I had been sitting at the front desk for over an hour. Until my pregnancy hormones came out, the manager at the front desk did nothing. At that point a new room "magically" appeared and we were moved. Still a king size room but overall cleanliness was poor.

Review 3：The room was old and outdated, had some issues. Small things. The pool table that they charged to use, was unlevel, had bad rails and the felt was torn in several places and worn out.

Review 4：The staff was very pleasant, easy to talk to.

Review 5：Paper thin walls. Felt neighbors were breaking into room. Heard everything they did and said. Room was nothing like it said. Fireplace did not put out heat, just for looks.

Review 6：Nothing

Review 7：10 a.m. Check out!

Review 8：Stayed for 2 nights this time in just a regular double room. Double rooms are as to be expected with the price, nothing real special just a clean comfortable stay. That's all my family really needs anyway on trips to Branson because we are only there to sleep anyway with all there is to do in Branson. We Love Drafts Sports Bar and the 10% discount guest receive! Will be staying again real soon!

Review 9：The walls were VERY thin you could hear everything going on in other room. One night I woke up because I could hear the people next door snoring!

Review 10：It was a nice place. Clean and plenty of room for us.

Review 11：Staff was unfriendly, I paid over $100 for this hotel. The pictures arevery deceiving so you can't go by the pictures. We booked a KingRoom, there weren't that many people there from the weekend that wewere in branson but they put us in the corner of a building facing thewoods and it was eerie feeling.. The main building is very nice, so imsure that where the pictures came form. The room was a wreck, chew spiton the Air Conditioner. Could tell they fixed a hole in the wall butnever painted over it. Not sure if the room was painted at all ingeneral. Honestly, was scared to sleep under the covers so we went toWal-Mart to buy some cheap covers to sleep under. Floor's neededcleaned. Would never stay here again. I've stayed in cheaper roomsin branson, but was wanting to splurge a bit with my girlfriend and gotthis. Highly disappointed.

Review 12：Location was good, the grounds coming in I was impressed with but thatchanged fast.

Review 13：Toilet didn't work. Tv reception poor and it took 30 min to get a sandwich made

Review 14：Locked facility. Was with my elderly mother. Night snacks were not available.

Review 15：The house keeper went the extra mile when cleaning the room it was Great . She spread out my grandsons throw blanket and pillow on the bed making it special for him??

Review 16：We asked to speck to a manger and she was really rude to us. Also they have 3 hot tubs on there property and not one of them is inside for winter months.

Review 17：The secure parking and there were people to greet you as soon as you got out of your car to check in.

Review 18：The unit we stayed in was dirty. There was mold on the shower curtin and dirt on the carpet. The bathroom was very dated and dirty. Finding the unit wasn't easy as there was no identification of the unit from the parking lot. The sliding door to the unit didn't lock properly.

Review 19：The staff were very friendly. The Market Place was great and offered a wide variety of items that one might need.

Review 20：the bathroom was not very clean, floor was sticky, housekeeping brought new towels but did not leave clean sheets for bed

Review 21：The vicinity of the place is wonderful. the people at gate were very nice

Review 22：Need to replace broken blinds, people on the other side of the gulley watching every move from their vantage point, had to turn out the lights to have privacy. Asked for ground floor suite two month's in advance and practically had to beg to get it. I have been there three times and I don't want to buy any property, but they insist that you listen to the spiel anyway, just want to enjoy the room without sales pitches.

Review 23：Love the rooms, very spacious, a great value for the $138. spent per night, like the security, and the seclusion.

Review 24：The door on the room did not fit, you could see light around it. The mattress was very hard. We had to park in front and walk to our room.

Review 25：The grounds were nice.

Review 26：The rooms were small and misrepresented on the internet. Also wifi was not free. We paid for it and then found out AFTER that only one person could be on it at a time. We never would have paid for it if we had known that.

Review 27：Location was great! Staff was super friendly and accommodating.

Review 28：When we check in, they could not find my reservations because we reserved two month ago. So, it took more than one hour for completion. It was so terrible feeling. And when it checked out, it took 20 minutes again.

Review 29：Front door frame very loose, finish nails sticking out over an inch from wood, exhaust fan in bathroom loud clatter could not use it, had to use timer heater for light. shower rod loose on wall hanging down, mold in bathroom, tape joint loose hanging down. Took my daughters pillow case and lost it.

Review 30：Very nice location, staff very friendly, great coffee shop.

Review 31：No continental breakfast And booking.com stated that there was.

Review 32：My family stayed there to celebrate my daughters 14th bday and we had some friends of hers stay because there was an indoor pool and the indoor pool ended up being closed.

Review 33：The first room we went in to smelled of mold and mildew and you could tell the staff had not cleaned it. We got moved to another room which was okay. The general store on site is way over priced. They do not have breakfast which is sad for the price you have to pay to stay there.

Review 34：I liked that there was a pool

Review 35：The only minor little thing we found we didn't like, was the air freshener in the elevator in our building. Not very pleasant smelling.

Review 36：We love this resort and was ready to move there! The staff is wonderful and we highly recommend the pizza and ice cream shop in the on site general store.

Review 37：The dirty floors in cabin including the hair on the bathroom floor..real dirty. Kitchen chairs were filthy as well. Very disappointed in cleanliness overall.

Review 38：Liked the location and the bed was comfortable

Review 39：We expected nicer accommodations based on the pictures, but the room was kinda like a Motel 6. Bed was not comfortable at all room needed a good deep cleaning! Pool was nice but didn't have time to use it.

Review 40：We never knew about a fifty dollar deposit until arrival , they told us it would be refunded after we left and after a month we are still yet to see it

Review 41：The mold growing on the entertainment center in my room!!!! And I have pictures... The onsite store doesn't mark all items with prices.

Review 42：Location and onsite amenities.

Review 43：Broken faucet, other small things BUT the CARPET was SO DIRTY that our FEET literally were moderately BLACK. At first we thought maybe it was running out to the car on the blacktop. Sp we cleaned our feet, stayed inside but our feet were making black smudges on the white tile in the bathroom, on the shower mat, ect. We were horrified. I'd think a nice facility like this would clean the carpets every month or two. This was like it hadn't been cleaned in 2-3 years. I've stayed in a few Motel 6/Super 8s in my days and they were much cleaner than this room. PLEASE take note Westgate Branson!!

Review 44：Beautiful place, great facilities, things to do and more.

Review 45：They offer you a "free" breakfast, 2night/3day "free" vacation and a "free" travel book for listening to a 90 minute program on buying a timeshare with no obligation to buy! 21/2 hours later I finally just got up and left! No vacation, no travel book and didn't even get my $20 deposit back. They were rude and very pushy about buying into there timeshares and wouldn't take no for an answer!

Review 46：I didn't like that Westgate had to also charge our credit card forlodging since booking.com didn't forward our reservationinformation. Now I have two room charges against my credit card with themistake that booking.com did by not forwarding our reservationinformation to Westgate.

Review 47：I liked that the associate at Westgate was able to get us into a roomsince booking.com didn't forward our reservations to Westgate, butstill build our credit card for the full amount.

Review 48：I was lied to online about the breakfast being included for the roomprice. Very slow check-in process!!! We had ants in our room, includingin the bedding, you couldn't have a drink in the room or foodbecause the ants were getting in it. Advised the registration person atcheck out.

Review 49：The room was fresh and clean

Review 50：Mini-fridge was full of mold and mildew with horrible smell. I wanted it replaced but they would only come and clean it out. Beds were hard, pillows good. There was an ozone fan running on the table when I arrived to the room. This should have been my first clue that there was a problem.

Review 51：Like the location and the resort amenities.

Review 52：Bathroom grout stain close black and bath towel / wash rag . Bed sucked slept in my car wrest night . not very clean . Head board dusty ,chairs stained , picture looks like it was spit on counter dirty , microwave dirty and outdated.

Review 53：Area

Review 54：We had blood on our sheet. I'm not sure the room had been cleaned at all! The bed was horrible. The blinds were broke. I will not stay there again in the "cheaper" units.

Review 55：The staff were helpful. The grounds of the facility was pretty.

Review 56：The double queen rooms we were given at first both smelled terrible,like something dying in the room and the staff's response was"I figured we could do something to ruin your day but in ourdefense, that's the room cleaners fault." So they gave us twomore rooms that were not much better, but musty is better than dead. Theblanket on our bed had a gross looking stain under the sheet and thepillows were like two rolled up pairs of jeans in a sack. The showerhead made this awful screeching sound and the tv was on the same switchas the lights. It took us over 30 minutes just to check in and that waswithout any problems?

Review 57：The grounds were beautiful.

Review 58：To much of a crowd when you check in they need more help at the front desk

Review 59：I liked how big and secure this place was it was very nice for the four days we were there!

Review 60：rooms could use some updating, but overall were nice and clean.

Review 61：We had a really great time! After reading other reviews I was scared. But you proved them wrong! We'll be back!

Review 62：Worst WIFI service ever . One staff person was quite rude after our many calls to the desk, then to IT. Could not solve problem. It's ridiculous that any hotel charge extra for WIFI service.

Review 63：Many amenities , nice outdoor areas.

Review 64：The carpet, & bed was damp. The alarm clock did not work and the refrigerator made noise all night.

Review 65：The location was great and the property was groomed nice.

Review 66：Charged us way to much for what we got. Out of ice 3 nights& had to go to another building to get it. Our freezer wasn't big enough to put ice in it. Had a makeshift road that almost tore up the car.

Review 67：Nothing!

Review 68：It is a good thing we got a great deal on the nightly rate. If we had paid full price, it would not have been worth it. The space we stayed in resembled a bad summer camp facility that had been built in the '70s and never been cared for or updated.

Review 69：Upon checking into our room, it was obvious that the room had not beenthoroughly cleaned, the carpets were not clean, the linens on the bedwere not tucked, there was a woman's fake nail in the center of thebathroom floor, the exhaust did not work, and room smelled of heavymold. The tv remote was missing its back and was sticky... Just wasdirty all around. We requested to be moved to another room, front deskstaff was accommodating and was able to switch rooms. Unfortunately, thenew room was directly below the first and smelled of mold as well. Aftergetting settled in again, we realized the air conditioner was notworking and had to contact maintenance. They were quick to respond anreplace the unit @ 11:00 P.M. We checked out the next morning due to notbeing able to stay the additional planned night with the mold condition.$100.00 per night is an excessive rate for this room. There was notapologies by management for the inconveniences... We had stayed herebefore in a different building with no issues. After this stay, I wouldnot recommend to anyone under these conditions. When checking out, andasked how our stay was, we explained our concerns and was told that thebuilding/rooms we stayed in were the cheapest rooms and that therewas not as much attention to them as the other buildings/rooms. Verydisappointing...

Review 70：When we had been moved to our second room... The staff was quick torespond to the air conditioner that was not working... The maintenancestaff was quick to determine that the air unit was not fixable. And theyreplaced the unit. Front desk staff was friendly and quick to send outmaintenance.

Review 71：Rooms were filthy and staff was lazy and uninterested in any issues. After trying to check into 2 different rooms that were filthy and had bugs, we finally complained loud enough in the lobby that they gave us our money back. Other people were in teh lobby complaining about the same things. Will never stay here or recommend it to anyone else either.

Review 72：Nothing.

Review 73：The fact that we had no idea we booked ourselves into a time share !!Even after 3.5 hrs of telling them no, they continued to push and thenrudely told us the only reason we were there was for our free gifts that1)We didn't ask for and 2)We didn't want - All we asked for wasour $40 deposit back so we could leave and the 3rd sales pitch person ofthe day informed us we weren't leaving until she finished her partbecause that was her job!! When we tried to voice our complaint to herboss, we had to wait an additional 30 minutes, and then we'rebasically blown off as "oh well - get over it"!! Very poorcustomer service as far as we were concerned. A "It won't takemore than 30 minutes.", to "This is a 90 minutepresentation.", to leaving nearly 4hrs later was a ridiculous wasteof our time for our vacation!!

Review 74：Our Room was very nice, but for the price, there should not have beenmouse droppings in the kitchen, stains on the towels or hair on thebathroom floir!! Most of the staff was great, however the sales pitchpeople were jerks!

Review 75：We were placed in a motel type setting and they try to sell you into a time share condo. The photos you see online are the time share not the motel where they place you.

Review 76：Nice pool

Review 77：It was great you could have pizza delivered to your room but it was horrible. Would of been nice if they picked up trash or would of cleaned some during our three day stay.

Review 78：Everyone was friendly when we checked out. They were helpful and polite. We upgraded from a regular queen room to a 1 bedroom villa which we were very happy we did. It was spacious enough for us and our 2 boys.

Review 79：Carpet was nasty, paper thin walls and could hear everything. People that had pets didn't pick up after their dogs (doodoo) on the grass in front of building. Staff did not come in and tidy up. Over priced.

Review 80：Room had a nice appearance

Review 81：The staff were not overly interested in taking care of our family. The facility appears to be newer, but in disrepair in many locations. The walls are paper thin. The residents were loud and had little regard to their smoking, drinking, and language in and around housing areas, as well as common areas (i.e. pool).

Review 82：Great location with fantastic potential.

Review 83：Westgate did not have my reservation on arrival. They moved me to a room that was not what I had reserved or even close . I ask for a refund. They said they could only refund me two nights,instead of three, because of 48 hours cancelation policy. They didn't have my reservation so therefore this statement made no sense. They then proceeded to blamed it on booking.com, but the fact is booking.com are the ones that took care of the situation and had customer service.

Review 84：Nothing about westgate. Impressed with booking.com and how they handle the situation.

Review 85：When I booked the trip, I thought that I would be staying in the building that is pictured. That is for VIPs. We stayed in building 6 which is motel like in the entrance and a no frills room. Very disappointed and so was my son who though we would stay in the building pictured.

Review 86：The wifi was pretty much nonexistent and the one way road leading to our unit was terribly narrow. Also, we were not a big fan of the Draft pub there, the service was terrible. We got there at 10:40, the brochure said it was open until 11:30 but in reality it was open until 11. There were four of us in our party and three of our orders were wrong, when called to our servers attention we were informed the fryer was shut off because they were closing, Then they only fixed one of the three meals in error.

Review 87：A comfortable place to stay.

Review 88：Rooms filty , not updated, electrical outlets didn't work, they did not clean rooms daily, took 2 hr to get more towels , beds unconfomfortable , unfriendly staff ,terrible place , they don't like booking.com customers

Review 89：Smelly elevator! Thought we were getting room with a balcony and were very disappointed that there was none, although the picture on the website portrayed that.

Review 90：Bed was excellent. Pool was exceptional, even though it was very crowded?

Review 91：The games in the electronic game room did not work and there was no oneavailable to help. The pool was very crowded. The trash was not pickedup in the outside trash cans.

Review 92：It was pleasant and away from the hectic atmosphere of much of Branson.It was a good place for three generations to be together.

Review 93：Housekeeping did not change our sheets everyday, vacuum floor or clean bathroom. Did get new towels each day.

Review 94：Great place. Lots for the kids to do. Great pool and activities area. Pavilions with grills a plus!!

Review 95：overall clean except if you really look in corners and behind beds, etc. you can tell it hasn't been cleaned (deep cleaned) in awhile. Also carpet is getting old.

Review 96：Staff was very courteous and kids liked pool area

Review 97：I should have realized this wasn't the place I thought it was when each time I was at the front desk someone was complaining. Reserved a non-smoking room which smelled like someone just lit a cigarette in there. Contacted the front desk and the clerk could have cared less. No apologies, no offer to move us to a different room... Nothing. I asked him to at least make a note of it on my room so I didn't get charged for it. Went to check out the next morning and found that the first person never made the note on my room. The 2nd person was more pleasant,but still no apology or offer to try to make it right. The room was dingy, hair was left in the shower. Needless to say we will not be returning.

Review 98：This place looks so nice and inviting from the outside. It's set in a largely wooded area still in the middle of Branson but gives you the impression that you're secluded from the city.

Review 99：This was our first and last time staying at Westgate Hotel. The room was extremely dirty. Black gunk was on the bottom of our feet which tracked from the carpet to the tile. There was hair all over the tile floors. Trash and left over clothes from previous guest behind the dresser. The dust was horrible and we all have allergies. I didn't even bother complaining as this would have probably made our stay worse. I took it upon myself to dust the entire room, even took the lamp shades off and washed them in the sink. I believe housekeeping just replaces towels and empties trash. The carpet didn't even get vacuumed. The dirtest hotel room I have ever stayed in! In my opinion I believe this resort focuses their main attention and detail to the time share cabin customers.

Review 100：The front desk staff was extremely nice upon check in. The outdoor pool was nice and the complex is gated with security. A lot of activities on site.

Review 101：Our room was not cleaned from previous people. Stuff was still in the refrigerator, bath tub was not cleaned and had hair accumulated on the drain, towels and water bottles under the edge of both beds. After two calls to house cleaning the first night the problem was not fixed. After four calls to house cleaning the second day and speaking with two managers we checked out early with a refund. Nobody seemed to care about correcting any problems.

Review 102：Registration was a fiasco. Living room ceiling fan did not work. Villa was never ever cleaned. Used towels from pool. Couldn't get washer/dryer door open. Couldn't find ice machine.

Review 103：Bathroom

Review 104：Rooms are not clean and They are not as advertised. Lot of water front of the rooms. Bad Smell from the room. Not worth staying

Review 105：Location anf amenities

Review 106：We did not receive the room that was advertised on Booking.com. The resort said it was the fault of the site, not them. We were in a tiny cramped hotel room style villa where we could hear every word of the family next to us. Not to mention that the room was not made up the entire 4 nights we were there, they did not even come for the trash. In addition, the bed was so hard we barely slept.

Review 107：The Resort was beautiful! It had many amenities available.

Review 108：No free wifi!! We were especially extremely disappointed when we wereasked the same night we checked in to the resort( which took over a Halfhour)if we were interested in a "90 minute tour of the resort, afree breakfast which was awlful hard biscuits with gravy, fruit cup andsoggy French toast. This also included the resorts activities andamenities", but it turned out to be a 2.5 hour talk, short tour ofmostly the most expensive, executive suites, we did a very quick look atthe outdoor pool and game room. After getting back to the building wherewe had the awful breakfast we were hounded and harrssed because wedidn't want to invest in a very expensive time share!!! The firstprice they showed us was $150,000 which was a 4 bedroom condo!! It waslike buying a house!! Plus you have to pay for taxes, insurance andmaintenance fees! Who would decide to buy something that expensive inonly two hours!! Plus it was very crowded and loud in the room we werein that we couldn't hear the two guys talk very well. The youngerguy drew on a piece of paper as he explained the details and at the endit was a huge scribble mess! They had us all eat outside because it wasso crowded inside but it was so humid out it wasn't comfortable! Myhusband had asked nicely if we could "hurry this up a little"so we could start our vacation. The host accused my husband of"telling him how to do his job and got up from the table and walkedback to his office. He just left our family including our 3 kids sittingthere wondering how we are going to get out of there and get ourdiscounted tickets to 2 shows they promised us for doing there dumb timeshare. I finally had to get up and find another staff member who wasextremely nice and show us what desk to go to. That man should have beenfired on the spot for how he treated us!!!!! Never again!!!!

Review 109：We liked the location, the outdoor pool,exercise room and the outdoortrail with the waterfall. Our family are outdoor people so we are notfussy with a real fancy room with leather couches and a big screen tv.

Review 110：The rooms were very old and shabby. They were very small and outdated. If I hadn't gotten a deal on booking.com I would have been very upset. There is no way I would pay $300 for the room that is more like a basic $50 motel room.

Review 111：The staff was super friendly and courteous, willing to help at all times.

Review 112：The photo on the web site does not in any way match the room. I ordereda "king suite" that was a room with a king bed in it--notcouch and separate room as the photo shows. Westgate and booking.comblame each other. The indoor pool was closed because there was a stormthat had passed (!!!???). Not very helpful staff.

Review 113：Had to pay 170 for pet plus 100 deposit for pet. Booked thru booking.com, so came as a complete surprise. I had to clean the room when we got there (filthy) had to go buy Lysol. I left it cleaner than when I got there and they did not give me the whole 100 deposit back???? They would not leave coffee or cups, had to call the office and request each day. Not happy

Review 114：Our room was in a building that look more like a Motel 6, not in a the main building that I thought originally I've booked for. Very disappointed! Pet charge was extremely high. No breakfast at all.

Review 115：Location

Review 116：It is a Time-share trap!! We were put up in the old dated and nasty motel building... They made us sit through a 3hr time-share tour which included a tour of the high rise luxury suites. When we didn't buy into a time share, our room was not cleared the next 2 remaining days of our stay. We had to call for towels when we returned to the room.

Review 117：Filthy room, no trash removal, no towels, musty smell, bugs in room. requested service at front desk 3 times with front desk supervisor, two different days. On the third day after complaining "loudly" about problems security was sent with cleaning staff at 9:00pm. As if I was the problem! Beware people!

Review 118：Dirty& in disrepair! Jacuzzi tub didn't work, closet doors offtracks, knobs missing off dressers, dishwasher door was broken, ceilingfans were covered in dust, no batteries in the remote for tv's,screened in porch hadn't been swept or cleaned in mos. &Amp;discovered we had been sleeping on dirty sheets after the first night!Disgusting! No "restaurant on site" as they promote, it'slike a convenient store. 1 portable hot tub for 4 ppl that was workingfor the whole place. Pools are small, etc, not at all what theyadvertise or promote! Pictures are very deceiving on the websites. Icould have stayed in a cleaner nicer Motel 6 for a whole lot less money!

Review 119：Not much.

Review 120：Being placed in another building beside the picture of the,main hotel. This building was where they parked about, 15 to 20 of there maintenance vehicles, and was what I saw whenever leaving my room. A little decieved.

Review 121：The staff was friendly. They probably should tell people if there not going to be placed at the main hotel that's pictured on this sight. Thanks.

Review 122：Yhe main facilities were very nice. Our rooms were old and the bathrooms were in need of updating. Carpet needed to be cleaned in our rooms.

Review 123：Staff was friendly and helpful. Most facilities looked nice.

Review 124：Ice Machine located a whole building over. Having to pay for Wifi Washer/dryer unit taking 4.5 hours to do 1 load No daily housekeeping services Condition of the elevator to take to the top floor. Cleanliness of the pools

Review 125：Proximity to our recreation. Ice cream.

Review 126：We are Westgate owners. however, we registered as "guests"...due to complications trying to find a hotel on the date needed. We were housed in room 120 (villa?)...it was very outdated (circa 1970s)...beds were high and uncomfortable, drafty AC, housekeeping was not done on 2 of the nights stay (2 out of 4). I wondered why I am an owner and if this is the way my unit is kept in Florida, I can see why I can't sell my timeshare! Maybe the rest of the facility was fine, but we were not satisfied.

Review 127：I did not like when we booked our room they showed a picture of a very nice room. When we got there it was a very dirty nasty room and charged us for an upgrade. Not very nice to trick people. Give them what they think they are paying for. You need to change the pictures on the Internet.

Review 128：Gave us an upgrade....

Review 129：When we first arrived, the attendant acted like we were bothering him checking in even though we were the only ones there. We stayed three nights, our room was not cleaned one day while we were there until I called. When I finally got an answer, a woman brought clean towels and vacuumed. Sinks, toilet, bathroom, shower were not cleaned. I told her this was unacceptable and she just stood there. Unacceptable!! We have stayed here three times, but this was our last. Very disappointed. Our air conditioner leaked all the way through our carpet, a man came to look at it, and told us it was normal. Seriously??

Review 130：The pool area with family activities was awesome! The pizza and the ice cream on site were great, too.

Review 131：This place is filthy. 1st room had dirty sheets, they moved us to a new room and we had to call to have bathtub cleaned. After it was cleaned my daughter showered and went to dry off and found dirty towel where clean towels should have been. rooms smelled damp and musty. Cancelled remaining days at moved hotels!

Review 132：Staff locked up some of the things early . They also need more hot tubs .. It was so busy we never got a chance to use it .

Review 133：We love all the things to do and also pool was beautiful!

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please note that a refundable pet deposit must be paid upon check-in for potential damages. A nonrefundable cleaning fee also must be paid. One dog or 1 cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Service animals are exempt from any and all fees. Please contact the property directly for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.A security deposit of USD 200 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.