Dar Al Eiman Grand
Dar Al Eiman Grand descritpion
Located in Madinah, Dar Al Eiman Grand features simply furnished accommodations. It offers complimentary WiFi in public areas and is 650 feet from Al-Masjid Al-Nabawi.
All rooms feature carpeted floors. The suite includes a living room with a flat-screen TV and a minibar. The bathroom is fitted with a bath or a shower.
Guests can enjoy meals throughout the day at the hotel’s restaurant.
Hejaz Railway Museum is a 5-minute drive from Dar Al Eiman Grand and Prince Mohammad Bin Abdulaziz International Airport is 12.4 miles away by car.
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Facilities of Dar Al Eiman Grand
Pets ：Pets are not allowed.
Internet ：No internet access available.
Parking ：Free!Free private parking is available on site (reservation is not needed).
Services ：24-Hour Front Desk | Express Check-in/Check-out | Baggage Storage
General ：Newspapers | Safe | Family Rooms | Elevator | Air Conditioning
Reviews for Dar Al Eiman Grand
Review 1：Couldnt switch off aircond. It was very cold outside and inside.
Review 2：5 min walking distance to Masjid Nabawi. Enter Gate 5 near Baqi'. Very cozy lobby.
Review 3：The rooms are not the same that are shown in photos the rooms are not clean, broken furniture there is not bath tub whereas in the booking it showed that, there was no WIFI available in rooms whereas in the booking it showed that. there is hotel being constructed next door we could not sleep.
Review 4：Location easy accessibility
Review 5：EVERYTHING - Location in southbound of Haram; - Staff are dull; -Rooms are soooo small for the number of beds; - Rooms were dirty, stinky upon check-in. They didn't clean it or change bed linen for us !!
Review 6：NOTHING
Review 7：Rooms was not good
Review 8：Rooms were dirty and had no facility and even no service at all.called so many times to receptionist but they don't respond. There was not a single electric point to charge cell phone.bad service overall.was with my old parents they provide rooms at a large distance.
Review 9：no body care , and it was a mistake on money i paid the money 2 times after 3 days they discover that there is 2 persons with same name , also my room beside a very bad smil room for rubbish
Review 10：the hotel was very near to Elharam
Review 11：It took more than 30 mnts just to confirm that I have a booking made in this hotel. Staff was very lazy with 5,6 customers waiting in a queue. Rooms were not clean. Rooms shown in the pics were different than actual. This is worst of my trip & I hate it. I have attached pics of rooms for comparison. Never book this hotel on the basis of pics of rooms given by hotel administration.
Review 12：Location is very near to Haram (Masjid Nabwi).
Review 13：After wasted my 3 hours they gave me quad room instead or my 2 rooms suit. At the time of booking Quad was Sr.280 and they took Sr. 400 which i paid for 2 rooms suit. They are thief and by doing drama they are looting innocent people. I saw 5 family facing same thing in front of me. First time i got bad impression from booking.com before was fine...
Review 14：I like they don't have my reservation from your booking.com and they wasted my 3 hours there ....
Review 15：I booked a 2 bedroom suit 1 week in advance and paid 4 days in advance, then when I got there they told me the 2 bedroom suit was not available until the next day, and they only had a single room with 5 beds, and they did not offer any compensation.
Review 16：Location
Review 17：Staff are not professional at all. Rooms were cleaned only once throughout the stay after several calls and requests! Long stay at the reception with long queue. Receptionist collected cash payment and yet still collected total stay charges from my credit card, I am yet to get my refund back!.
Review 18：Location is good
Review 19：Check in timings and room preparation delayed
Review 20：Please improve the timings to accomodate check in customers as I waited for long even checkin was after 5pm
Review 21：- I drove from Riyadh to Madinah by Car, after reaching destination , they told me we have no parking for you although it was a pre- requisite, even they told me go and check for your self ( first sign of poor attitude ) - Check in took Ages and they even sent me to the basement to sombody setting there to confirm my booking which is already confirmed.( second sign of poor attitude ). - The room which they get me in has no "shower" and after requesting several time to fix this or to change the room ,the trials started at 4 PM , at 11 PM one of the recieption staffs responded to my request by Saying (( Ya Habibe , call maintenance at extention 7 ) ??? am I the one who should call maintenance to fix the issue , Is it reasonable to occupay a room that has no shower or lamps in the lanterns or even good refregator. even though the problem of the shower was fixed after making a remarkable stand off in the reception with the so called duty shift manager ( who has the most poor attitude among all the staff on the 7th Jan 2016 ) - although I was advised from this staff that it is of no issue to park in front of the hotel in parllel position I received a parking violation ticket from MOI , so please if you are going to Madinah and the hotel has no parking for you you can park in Alharam A lnabawi Parking to avoid such penalities. - Really Zero Support, Poor attitude , poor facility , over occupied .......etc
Review 22：Near AlHaram
Review 23：The electric switch-boards have 2-pin sockets throughout the rooms, even though almost all electronic devices these days, carry 3-pin plugs. Lifts need servicing, as few of them have non-functional floor buttons.
Review 24：Close to Haram. Nice, co-operative staff.
Review 25：Paid too much for 1 star property, rooms were not as advertised (pics attached). Buffet to accommodate Indonesian travelers only. Will not stay there again.
Review 26：Location is the only thing that I like about this property.
Review 27：Couldn't check in till 6pm. Bathrooms disgustingly dirty. Toilet flush not working. No slippers . old fittings. Car park always full.
Review 28：Only one Street away from haram.
Review 29：Staff not helpful & cannot speak english. Initially staff refused to recognise my booking.com booking even though I had already paid. I booked for 5 nights but was charged for 8 nights. It took me a bit of time to get my refund.
Review 30：Price was reasonable
Review 31：Cleanliness, room size,service was totally not upto the mark as money paid. No room preparation despite booking about two weeks ago. No fruits, tea bags.Unequal beds difficult to join to make twin beds. Two pillows and quilts for four members including my little children.
Review 32：Ideal Location. Very good breakfast especially vegetable dish.
Review 33：1. Staff was poor. 2. Internet facility was really pathetic. 3. Customer care and dealing was bad. 4. No co-operation at reception. 5. No facility of card payment. 6. No parking although I made request for under ground parking. 7. Wash rooms were not cleaned.
Review 34：Dining facility and location
Review 35：The managing staff of the hotel were not polite and very lazy. There was no heating system in the room and were very cold.
Review 36：Nothing we like about this hotel.
Review 37：Cleaness , bath room conection were not working , pilos & bed sheet was not cleans.
Review 38：The staff should be put smile on their face& well come the passengers.
Review 39：The management would not allow us to our room until all the amount for the week was paid, I tried to pay using my credit card, cash in £.... He was not interested. I had Saudi riyal but was short by 90sr but he refused to let us settle in and then pay the reminder 90sr. I had to get really pissed off n kick a fuss when he agreed ok go settle in then bring my 90sr. Went to the room n it was dark n nasty the bathroom was leaking. Had to moved to a different floor.
Review 40：It was close to masjid
Review 41：The rooms are old, furniture broken , the size of suit was very small, even the shower was the smallest ive ever seen in a hotel , the basin was broken and the walls were peeling . This room looks nothing like the photos. Old furniture , bedding and matresses were scattered and stored all over the floor outside the rooms , i ended up staying one night then moving to another hotel , Do NOT BOOK THIS HOTEL , you will be dissappointed !!
Review 42：There is nothing good in this hotel . DO NOT BOOK THIS HOTEL
Review 43：When get there by 10 o clock rude staff told me my booking was cancelled so go and call booking.com Than I told them I paid them directly they were not agree thanks my Cousin was from Makkah and he speak Arabic he told them that he will call police. Than they upgrade me to another hotel other wise I have to pay alot to get hotel . But I was in street with my little one when they said my booking was cancelled. Cant depend on them as I saw it happen to other families as well
Review 44：Location was very good Do 5 Prayers on time which is blessing in Maddinah
Review 45：Horrible check in experience Rooms small with broken electrical buttons like a/c control etc. Bathroom with broken tiles and leaking faucets Engineering department never showed up despite the complaint at front desk
Review 46：Location as it is near to Haram
Review 47：1. I booked through booking.com . But when I reached, I found my name is not in their booking list. Then I show my confirmation email from booking. com . Then they manually create the booking again. 2. A bit expensive compared to services. 3. Rooms are not sound proof. 4. Wind passes through the gap of window, the room was not air tight.
Review 48：1. Location very close to Gate 5, Men's entrance. 2. Close to date market
Review 49：I was given room 504 first upon entering the room I found that hotel just did the fumigation( see attached photos) I can see the paste on the floor and all over the place. I have two children and the smell was unbearable. Went back to reception again and have to wait for long time, guess what the second room 605 was given to me was also in the same situation as 504. Went back again and wait again, I had some heated conversation, finally a third room was given that didn't, have the fumigation but room condition was not that good. I located cockroaches in the bathroom. I will never ever stay there again and don't recommend it to anyone! Stay away with this hotel.
Review 50：Staff was great! However People on reception speaks very little English.
Review 51：I booked this hotel on 8th Nov and was confirmed by booking.com. I reached Dar Al Eiman at 11 pm, with my wife & 2 infants. I was told hotel is fully booked, wherein they charged my card 5 days before my arrival. They took more than an hour to move me to a different hotel. I requested hotel staff to find me a taxi and I took all pain to get my luggage and family move at 12 midnight. How can they rent my room to someone else, as I have been already billed. My kids was crying to get relaxed but I couldn't ease them as I was waiting to get response from the hotel staff. I even asked for a manager and nobody was there to speak to me.
Review 52：I don't like the attitude of staff at reception. Very rude and can't speak English language.
Review 53：Although there was language barrier, more effort needs to be exercised by the reception/booking team to counter this. They should be more polite, helpful and fair. Cleaning needs to be more regular and thorough. Hygiene needs to be considerably improved, especially the washrooms. Maintenance team need to be more effective and respond better to customer needs. We had no hot water for 2 days and the response was poor. We had it restored only on the day of checking out!
Review 54：Location, food, closeness to Haram Mosque, closeness to shops/markets.
Review 55：Some of the reception staff cannot speak English.
Review 56：Asian staff were very helpful compared to the reception staff. Hotel is very clean and has indoor parking. Hotel is 100m away from Masjid Nabwi.
Review 57：..Rooms are noisy since sounds are transferable from everywhere. ..Not so clean ..Lifts are taking a very long time to get ..In general it is noisy. No way to sleep quietly
Review 58：Near to Haram
Review 59：We booked a suit with 2 rooms. When we arrived at hotel at 11 PM our room was not ready. They probably given to someone else. After almost an hour of fighting with them, we luckily got our SUIT. It was a shock when we entered the room. Very tiny 2 rooms, with one DIRTY bathroom, with virtually no place to shower!!!!! I was told that parking is available in basement, believe or not it was scary to go inside - It was one way inside basement and when I entered I found out that it is full and there was no way to reverse your car. I hardly management to take my car out of such small basement. If you need peace of mind, neatness and cleanliness, I would urge do not book this hotel.
Review 60：Nothing at all!
Review 61：They did not cooperate with us in giving the rooms. As we were family of six they gave us two rooms one on 10th floor and the other room on 2nd floor which was very difficult for us to communicate among each other.
Review 62：The lobby
Review 63：Staff was least cooperative they changed my room to another hotel which was not the same category as this one, behaviour was miserable to say the least.
Review 64：Nothing
Review 65：Reservation was cancelled by the hotel for no reason. Hotel may have expected to cash-in more money exploiting the seasonal rush.
Review 66：Proximity to Masjid Al-Nabawi. The Hotel GM was extremely nice to give us the reservation back despite the unpleasant experience we had with the reservation staff.
Review 67：They cant change hotel bookingcaftwr my advance payment
Review 68：Surprisingly i was offered a different hotel when i reachd to check-in. V strange, though they gave me alternate which was also good.
Review 69：Check in. Took a long wait. No view from the room. It seems the hotel gives a room with no view of haram or street if the price is discounted, right? This is misleading. Location of room should be stated when advertised at a special price. Also no pool, gym, etc. In the west, hotels at this room rate have many facilities. The rate didn't even include a breakfast, seeing it had zero facilities.
Review 70：The extractor fan in the toilet is very loud and can distract sleep at times. It cannot be turned off as it is centrally controlled. The doors are heavy but not sound proofed/sealed so even the slight whisper can be heard from outside the room.
Review 71：Literally a road cross away from the Haram. The staff were extremely good and always cooperative. The overall service of the hotel was brilliant. Any issues would be resolved very quickly. Their check-in/out times were 16:00/12:00 however they had no problem with us checking in at 13:00 and checking out on the last day much later. We booked a triple room but upon request for more room for the kids to play, we were upgraded to a quad room at absolutely no extra cost!! Many good things to say about the hotel.
Review 72：Cleanliness, noise(not sound proof rooms or doors), very very small rooms (no space to move in the room), very small bathroom. Only restaurant staff were polite and helpful.
Review 73：Location is very close to Haram Restaurant staff (especially KHALED from Sudan) was very polite and helpful.
Review 74：Design of the room very bad, the room very small and not comfortable, very noisy from the other room, the hotel is so far from the women praying area at Harm
Review 75：Parking, Location
Review 76：2 bedroom suite is a joke. Rather take the 4 sleeper unit. It's cheaper.and bigger. Suite shower is . 60 by. 60 in size. Absolute shocker.
Review 77：Not too bad a walk to Prophets Mosque.
Review 78：The front office staff was doing a favor on us by attending us, they changed my hotel and send me to their other group hotel on my own, getting a cab to reach their group hotel was very difficult, I paid a taxi fare of 50 SAR. When I reached the other hotel they increase the room rate and I was forced to pay 10% more than the booked fare.
Review 79：It is the city of our holy Prophet(PBUH).
Review 80：We took room for 3 nights. Quadruple room. We did not get the same room which we booked online. I was dirty and looked under renovation. And the room service was totaly dump. After which we talked to the reception that the room is not same the next day. He said no this is it. Then we argued to give us our money back we will look for another hotel. Then he showed us the same room which we saw online. But still nothing looks good. The cupboard doors were lose. Fridge was smelly. There was no bed sife table and lamp. The room was totally different from the pics shown on internet. I calculate it. 2 star. And the price is much higher than the service they offer.
Review 81：Location near to haram.
Review 82：What is displayed on the net is not what you get.. the shower that I reported on more than 3 occasions was not fixed.
Review 83：Was near to haram and quite clean
Review 84：there was a change in my original reservation to the new room. because the old one was out of the order. they didn't tell about it early. So, I had to carried out my laugagge intel I got the replaced room after a while.
Review 85：all are good. Magnificent location and cheap price cool service.
Review 86：there was no tea making stuff in the room, no water, no phone and no sleepers for washroom. washroom was clean but there were marks on bathtub that looked bad.
Review 87：It was very close to Haram and Haram Parking. The room was clean and good number of elevators.
Review 88：- Never to book for a two rooms suite, rooms are very tight and bathroom is not maintained - Staff is not very cooperative - Rooms are not so clean
Review 89：only the location .. its very near to the green dome
Review 90：1. Service from the reception was terrible. They were rude and disrespectful, and did not give us what was promised on booking.com. 2. The receptionists can hardly speak English. 3. The receptionists were slow. It took them over an hour to check us in and it seems to be a common occurrence. 4. The aircon/heater was poorly ventilated and hardly been serviced. There were molds in it to the point that me and my wife got severe sinusitis and lower respiratory tract infection. We were on antibiotic for a week. 5. The room was dirty especially the carpet (not because the housekeeper did not clean it. The carpet was old and it needs to be changed). 6. The window could not be closed. 7. The room was smelly from poor ventilation and old carpet. 8. The toilet was small and poorly maintained (the plug from the sink was loose, toilet cover had cracks on it, the shower room was small and the shower curtains were so short that it could not protect the water from the shower from overflowing to the toilet floor). 9. The photos that were displayed on booking.com was terribly misleading as it did not represent the actual room. Note: The price that we paid, we could have booked a better accommodation with better service and similar location. I would NOT recommend this hotel to anyone! Booking.com should remove this hotel from their list as this hotel would jeopardize their credibility as a world renown hotel website.
Review 91：1. location is very near masjid nabawi 2. the helpfulness and friendliness of the bellboys and housekeeping staffs
Review 92：Dirty bathroom with unpleasant smell. In suite rooms are very small; curtains and bed sheets were smelly as well. Very basic breakfast offering.
Review 93：Nearby location to Prophet Masjid
Review 94：I am really disappointed the way the Dar Al Eiman Grand, Madeena Hotel staff services. The hotel quality/services were really bad, reception staff was so rude. I have listed below some of the points which I would like to bring booking.com attention: 1. Highly unprofessional receptionist, they could not communicate in English. Very bad manners, unprofessional & rude behavior. 2. Reached 3:30 PM, reception staff asked to wait mentioning there is no room available. After wait for long around 1 hour+ they provided with dirty room in 5th flour (Room# 521). 3.Room was really dirty. Small room with dirty carpets. Lots of cockroaches found in the room, toilet flush was not working, Shower was leaking. 4.Room telephone was not available, even after several request they didn’t install the telephone. 5. No proper power points in room. No plug for electric connection for phone charger. 6. There was no chair in the room for the desk 7.The room air conditioning system was not working. Had to spend whole night without AC 8. Bed scattered outside my room and walk way area. 9. Hot water Kettle to boil the drinking water not available. 10. Waiting for Lift/elevator is another night mare.
Review 95：Only location, very close to haram.
Review 96：Hotel service quality was extremely bad, reception staff was too busy to handle all the client load. For any request their standard answer was 'come to the reception'. They were polite in dealing but hotel had too many problems. Our room card keys did not work and they were unable to fix the lock so one person had to be there all the time to ensure that the room remained accessible. At night lifts stopped working for some reason and service was restored after a long time. Staff was not aware that my booking included Breakfast and some unpleasantness ensued over the matter before it was resolved at the 'reception'. Despite the best efforts of the staff our stay was far from comfortable.
Review 97：Convenient location to Haram.
Review 98：. The reception staff could not communicate in English
Review 99：This review is for Dar UL Eiman Royal Hotel .The house keeping services were excellent. .Excellent location as Haram was close and ladies gate very near
Review 100：room was not very tidy, only beds, no chairs or tables, no hot water kettle
Review 101：excellent location, on site parking, many elevators, friendly staff, good value for money
Review 102：No power for one hour. No flexibility for checkout until Jumuah prayer. Unfriendly welcome at the reception late night. After hectic drive from more than 500 kms away, they made us wait for 1 hour until we finally got a room.
Review 103：Locations near to Masjid Al Haram
Review 104：The darul Eiman grand is close, there is a person standing on the door, routing the guest to Eiman Royal, very bad reception, un professional, rude teenagers standing at reception,
Review 105：The darul Eiman grand is close, there is a person standing on the door, routing the guest to Eiman Royal Big Room, big wash room, near Women prayer area of haram.
Review 106：We were not given Dar al Eman Grand!!! Were shifted to Al Eiman Taibah hotel. Which was good only from the face value. Inside the rooms were not very clean to be honest. And then the old deteriorating look was also very obvious. Shifted to a quadruple single room coz of the smell the toilet of family suite had. And in the new room, had to waste 4 hours in order to get the water heater fixed. These were a big turn off.
Review 107：First of all, the hotel staff didn't arrange our stay in this hotel. When we reached there, it took them a while to figure out and take us to the Hotel Al Eiman Al Qibla which is across the street. Secondly, even though we agreed with the reception staff that we'll checkout at 2pm. Still the hotel staff started knocking the door at 10am to remind us to check out!!! Then again at 1:45pm. Shocking that you don't let your guests take some rest and start banging their doors to remind them to check out???
Review 108：Parking not available in spit of agreement
Review 109：The Location was good and near to The Masjid e Nabawi. Over all the staff was very cooperative, clean rooms and the room service at it's best.
Review 110：Younger reception staff are simply rude and can't handle simple requests. (Although more senior staff are more helpful) Over crowded lobby with no place to sit Room furniture was inadequate to the number of starts that this hotel holds.
Review 111：Location A lot of good and fast elevators
Review 112：level of cleanliness is low, reception staff not helpful, each one gave us different information about cancellation procedures.Rooms smell. carpet not clean.
Review 113：The location is not far from Haram
Review 114：--Insufficient parking for guests. --No proper power points in rooms. --Cost is bearable only because of the proximity, else its expensive compared to the room size offered
Review 115：The proximity to al haram is the only plus point
Review 116：No laundry , no other meals only breakfast , too bad satellite, not clean well insects in the bathroom .. I don't know how this hotel takes four stars?
Review 117：Near Haram
Review 118：- Assigned a room for me which is occupied by other guest. - A lot of cocroches found in the room. - toilet flushed was not working. - Shower holder was not secure. - Towel holder was no secure. - Missing TV remote controller. - Parking space was not available.
Review 119：- small room - the electric switch's are like old time with 2 pins only so you cant use 3 pins at all - not worth at all the money cost - poor breakfast & dinning food - would never prefer to stay again here
Review 120：Only the location as it was near masjid haram
Review 121：Warning: they charged me double , Booking.com also charged me andhotel also took Cash from me and this issue after 1 month still notresolved. BE-Aware of this hotel and booking.com overall they couldnot resolve it.
Review 122：There was no chair in the room for the desk Upon inquiring from housekeeping staff I was informed that the whole hotel doesn't have a chair as I wanted to sit and work on my laptop Security staff for parking were very rude in behaviour
Review 123：Location is good not far from the holy mosque
Review 124：Women Section of Haram for Ziayarah is very far away. Air conditioning was not good!
Review 125：Good worth for money for the deal I got. Not necessary that it would be always the case.
Review 126：Visited 20 August - at 11:15 PM but reception told wait, I got the room at 12:10 PM, very tired, because me and my wife travel form Jeddah.
Review 127：Hotel is fair but staff not taking care to the customer strange.
Review 128：The lighting in room was less [for me] the water from tab was very hot
Review 129：1.The location is very very near to green dome2. restaurant is having very good tea/coffee/facility and cheaper [we ordered three large tea in lobby cost us 9 sar] 3. The rooms are quiet and clean neat with strong wifi singals 4. parking is free and always available
Review 130：Cleanliness - lots of bugs in the room. I stayed with family and wife couldn't sleep as she was afraid if any bug will bite the baby. Money was taken out of my credit card in advance but upon check-in I was asked to pay. Luckily I had the bank's SMS saved which I showed and reception guys took a long to figure out. Reception staff was very courteous. Hotel name on board was also different - booking say Dar Al Eiman while its Dar Al Eiman grand and money taken by Royal Dar Al Eiman - I was confused and reception said that there are more than one hotel manage by Dar Al Eiman. No food in the hotel and there are no nice restaurants in the neighborhood.
Review 131：Location - few steps to Haram toward green dome. Courteous staff.
Review 132：is the wost hotel in my life , the children play at the piaza and they are so noisy and there is no security , the elevator dosen't work well
Review 133：nothing
Review 134：there was problem with cleanliness too many cockroaches in the toilet and water leakage from wash basin.
Review 135：The staff was very friendly and helpful specially Mr Yaseer Al Jayani.
Review 136：Environment the bed scaterred outside the lift Staff keep on knocking the door to check if someone inside? Afew times .they should know when the customer checked out time.irritating
Review 137：Room comfortable Lobby area comfortable with good sette
Review 138：Check in took three hours as the system was down and people at reception did not know how to perform manual check-in. Getting the room cleaned by housekeeping was a major task and took us 30 minutes to get this done on personal time as the message to clean when we were away were not acted upon.
Review 139：Cleanliness. Time consuming check out and check in.
Review 140：Very near to Al Haram. Old age people with walking difficulty can also reach al haram easily. Availability of tea.
Review 141：WiFi poor quality
Review 142：Staff was very good and cooperative The best thing was, the hotel location is very close to Haram gate no.5 Very quick access to Bab al Salam
Review 143：at reception waiting for 1hour Room not availabke .twinroom booked But two room given apart Behavior of counter mostly Egyptian favour & priority to egyptian
Review 144：Nearness to Haram Shareef
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