Al Eiman Royal Hotel

Al Eiman Royal Hotel descritpion

Al Eiman Royal Hotel sells fast on our site. Located in the northern part of the central area in Al Madinah, Al Eman Royal Hotel is within 350 feet from the Prophet’s Mosque. Some of its rooms have views of Mount Uhud or the mosque.
All air-conditioned accommodation at Al Eman Royal feature a modern décor with carpeted floors. Each room comes with a wardrobe, a minibar and a private bathroom.
You can dine at Bader Restaurant which offers a variety of Asian cusine dishes, or enjoy an international cuisine at Uhud Restaurant. The ground floor includes a coffee shop that serves beverages and sandwiches.
The Hejaz Railway Museum is a 10-minute drive from Al Eman Royal Hotel. Prince Mohammad Bin Abdulaziz International Airport is 20 minutes away by car.

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Facilities of Al Eiman Royal Hotel

Pets ：Pets are not allowed.

Food & Drink ：Restaurant

Internet ：Free!WiFi is available in public areas and is free of charge. | Free!WiFi is available in the hotel rooms and is free of charge.

Parking ：Free!Free private parking is available at a location nearby (reservation is not possible).

Languages Spoken ：English | Arabic

Reviews for Al Eiman Royal Hotel

Review 1：Hotel was almost fully booked, and there was no available car parking.

Review 2：Location is good especially for ladies zeyara, the staff are neat and polite. Hotel is clean as well.

Review 3：IMPROVEMENT NEEDED IN CERTAIN STAFF MEMBERS ATTITUDE AND ENGLISH COMPREHENSION. FOR THE MOST PART OTHER STAFF MEMBERS WERE VERY HELPFUL AD UNDERSTANDING

Review 4：LARGE CLEAN AND MODERN ROOMS , NEAR HOLY MOSQUE AND EASY ENTRANCE FOR WOMEN TO FEMALE SECTION OF HOLY MOSQUE .

Review 5：Check in took time. It took one hour to discover that brea We were not allowed to have breakfast even though our booking was with breakfast. Room was not cleaned dissipate having the sign on the door to clean it. The walls did not have sound proof insulation and windows were NOT double glazed. The room was on main road. You can imagine the noise NO manager available to talk to.

Review 6：Nothing

Review 7：Parking always full, you have to park faraway. working staff were not helpful. Internet has some connectivity problems.

Review 8：Near to haram, good value to price

Review 9：Inexperienced, careless staff; the staff need to be professionally trained to deal with customers from different ethnicity and culture. Except the manager Mohammed Madani, everyone should undergo continuous and rigorous training to meet the customer expectation; if the property is not located in the holy city of Madina, it would would been a history; the staff lied to obviously when they charged me twice ( one time by swiping the Credit Card upon checkin; The other time, by My Booking.com account); when I asked for returning the money, the manager finally said ( all others did not even know when will I get my money back, they gave different stories) that I will get my money only upon check out. No logic!!!. The guy swiped my credit card did not even bother to listen to my request for not to swipe as I have booked the property through booking.com and my credit card will be charged online upon checkin. When I complained about my card being charged twice, he said the money will be retuned tomorrow at 11 am. I asked him whether he would come next day, the answer was Yes. As I expected I could not find him next day. I am sure he knew he won't come the following day, but lied. They take customer for granted !!!!!

Review 10：The cleanliness and location

Review 11：Location and everything thing. Adhan and salah from haram inside the room through connected speakers which helps to wake up sometimes when so much tired or fall asleep suddenly.

Review 12：I reached hotel @ 5:00 PM and I stayed for one hour until they gave me the room. The concierge service was also very slow. I stayed 30 minutes waiting for my luggage and I had to pick them up at my own. The TV was not working, and I called the maintenance who said that they would change the TV but I refused as I was sure that such change would take time and waste my time. The Breakfast was not delicious though there were a lot of varieties. I found an insect inside the room. Also, dirt was under the bed. By any means, it is not a 5 star hotel;and it doesn't worth the money. As a conclusion, I don't recommend it to any one.

Review 13：Comfortable mattresses & pillows

Review 14：Room was too small. They didnt give us what we booked. When i spoke to staff he said no problem but i was in problem which he didnt understand. Staff doesnt understand english at all. Curtains were too old. Lamp shades were too dirty. I have asked for iron several times and they took one and a half hour to provide it. You cant watch TV as floor lamp was infront of it. Lifts were smelly. Overall it was a bad experience. It doesnt look 5 star hotel.

Review 15：Nothing to like.

Review 16：staff attitude one of them Hisham had a very bad attitude with usts saying go away from me its hotweather what a reticulous behaviour? very late check in coming 10 am checking in 5:35pm you havebto wait in a que to hsve only ghe confirmation of your nooking then to wait again in a que to pay last time to stay in this selly 5 stars hotel?

Review 17：Did not receive the welcome bowl of fruit like every other room upon check-in. The staff did not answer the phones for reception/concierge often enough.

Review 18：Cheap and cheerful

Review 19：Staff is rude and non cooperative. From morning they started following up on check out. They do not want to handover the room at 3 PM saying check in time is 4 PM.

Review 20：Cleanliness

Review 21：Parking spaces are limited. I had to wait until a space comes available. My room (1423) on top floor wasn't comfort. The sink on bathroom wasn't covered. insects and ants were playing around there. As a resulte, i would rate it as a 3 stars hotel but not a 5 as written.

Review 22：Only the location.

Review 23：- have to wait for elevators in average 10 minutes. - Room was not ready although I came at 19:30 and had to wait further 45 minutes. - car parking area extremely congested with hotel's own machinery and service equipments. - reciption employee commented "What should I do if the room is not ready" ! - Service elevator is not functional and employees and services carts are using guests Elivators. - 10:00am someone knocked on my door asking when I'm leaving !!! Although the checkout time is 13:00. Very strange hotel; marked with 5 stars lable

Review 24：Nothing special that I liked .

Review 25：The staff is not that nice The room does not match the room in the photo at all, my room was so small I asked for an Iron and iron table , and they sent me a damaged dirty Iron table , and asked me to return it in one hour (photo attached) No hot water, it run away after 10 minutes The availability of the rooms and the management of the occupancy Bed is not comfortable I asked for a king size bed and was given double beds No spoon for the minibar or cups exist

Review 26：Only the location

Review 27：Hotel could be more organise like other 5* hotels. Key need activation from the reception frequently. Room in a descent size but could be more clean especially the carpet.

Review 28：Close to Al haram Al Nabwi (gate 25/26) opposite femal entrance. Beds are comfortable. Car park provided which is very convenient if you have a car

Review 29：Check in 1600 hours and check out 1200 hours. only 20 hours stay, what is this?? The staff should have patient to deal with their valued costumers.

Review 30：Only the location and cleaness

Review 31：Service was poor for money paid (reception staff unhelpful andmiserable)Breakfast very average for 5 star hotel. Same type of products day in day out Free Wifi was non existent in the bedroom, extremely slow Not worth the money paid, over priced and over rated

Review 32：Located close to Haram (towards ladies entrance)Clean hotel, generally tidy and bedrooms well maintained Lifts were very good (large size) and sufficient in number to manage at peak times

Review 33：booking.com did not send a confirmation email to the hotel.I waited 3 hours till I was sent to another hotel.the manager was very kind and helpful.if booking.com can't provide the proper services to customers then we shd be told.

Review 34：service

Review 35：- staff attitude - late check in. The room was not ready. - no slipper in the toilet. - water leak in the toilet -small room. - very weak WIFI.

Review 36：No thing

Review 37：The reception is most of the time not aware of the booking by booking.com, though it was better this time as they only sent me to three offices at the check in only, previously, not only at check in but also at check out, they weren't sure about payment by credit card (which they had already deducted couple of days ago) so the reception staff needs be more efficient and specially speaking more than "Arabic only"

Review 38：staff, cleanliness, comfort, parking

Review 39：Staff always says that Parking is Full !! Internet connection very poor. had to wait for 20 minutes for some one to unlock my room door as the system was down

Review 40：location,

Review 41：Restaurant Booking.com request not met - 3 singles rather than 1 Queen. When requested to change, they simply pushed the singles together Not very clean

Review 42：Proximity to Haram

Review 43：Careless Staff attitude Unorganised services No parking space Broken amenities inside the room

Review 44：Honestly nothing to be liked about this hotel A devastating experience

Review 45：I could obly book a room with 3 single beds even though I was alone. The toilet would not flush my tissues which I had to throw in the bin instead. This was disgusting.

Review 46：I liked the 24th food aer vice tgat was available at a good price.

Review 47：There was an extremely MOLDY bath mat in the shower stall and the bathroom smelled really bad.

Review 48：It was well made-up and accommodation for small children was acceptable.

Review 49：Firstly that staff, they were early rude and impolite they will try to tell you off just because they are busy, there was no duty manager or even any managerial personnel for that matters, you will often see them swearing at each other in front of the gusts. Secondly, there was no parking space on the premises for gusts, you would have to go through Steeplechase and some other athletics obstacle in order for you to reach a 1 mile away free parking space, and you have to avoid being hit by a car while doing that. Bear in mind Booking.com stated that I would be allowed an access for a parking spot. Finally, there is a fried chicken restaurant just next to the main entrance, so you will be greased by the smell of over burned oil coming in n out.

Review 50：on front desk while checking in takes time this time and also while checking out no one attend my call to take the luggage from room.

Review 51：location is very nice and have underground parking

Review 52：LocationThere was a extremely bad sewage smell in the bathroom that was the most negative point to mention. Towels were really hard and old looking.... Hotel needs better towels and bathroom updates. i

Review 53：The location was very convenient. Good room service.

Review 54：We are five persons We are planning as usual booking for quadruple room and requesting extra bed for fifth person How come they arrange for me triple bed and providing extra bed, and I’m asked them for quadruple room they inform that all are the same No credibility!

Review 55：The management should train their staff to respect the privacy ofguests in rooms.If hotel can not provide parking on busy days, why they offer parking facility in BOOKING.COM. If there is no parking in this hotel, then there are a number of other good options in the same price range.

Review 56：- The attitude of the staff - The hotel staff couldn't offer a call during the emergency situation to my wife to speak to me.After long argument one guy came forward to offer a call.

Review 57：The location

Review 58：No parking. We were in a room with 3 beds but their not the same size. The third bed was too small gor my 20 year old daughter.

Review 59：Close to prophets mosque abt 5 mins walking. Two Restaurants on the mezzanine floor.

Review 60：Parking facility was insufficient and reception staff was not cooperative

Review 61：Elevators were plenty and restaurant outside on the ground floor was very convenient

Review 62：WIFI was intermittent Bathroom was little dated Limited car parking

Review 63：Staff were helpfull at times Location Rooms were decent Car Parking (If available)

Review 64：No internet , no wifi in rooms .in breakfast ,more kinds of cheese should be added .

Review 65：Cooperative staff,clean surrounding,efficient elevators,and car parking.

Review 66：The staff was very rude , very impolite , except two or three persons at the reception , very arrogant , you must pay before you order your food and this was a very big issue, if they don t trust the guests they should ask for a cash deposit or card . No cars for the guests , the employees don t speak neither perfect Arabic nor perfect English, etc etc...

Review 67：I liked the cleanness of the hotel, the food was excellent,

Review 68：When we checked in, room wasn't cleaned properly and the AC wasn't working. Instead of changing our room, as hotel was almost empty of guests when we arrived, they kept sending technician 2-3 times until the AC was fixed and we had to sit in the hot room for 3-4 hours. Also on the last day, they asked us to checkout soon, that too within 10 minutes even though it was only 1 pm and we were staying there since 8 days and it was our 4th stay at the hotel. There is no consideration for loyal customers.

Review 69：Very comfortable hotel, 5 minutes walk to Haram, helpful staff and very good breakfast with a lot of variety and an omelette station. Will stay at the hotel again.

Review 70：Car park is very tight and difficult to maneuver inside even when it is half empty. food didn't seem very appealing for the price so i opted out.

Review 71：Value for money. nice location. 5 min walk to Haram.

Review 72：simple things missing like spoons or steering sticks for the free tee & coffee facility, number of tee and coffee bags

Review 73：comfy beds, spacious rooms, location, clean,

Review 74：The room was not cleaned when I got into it. There was remnants of food and other stuff on the floor. The room had a very bad smell that I almost threw up. I couldn't get air into the room because the window was locked and there was no handle to open it.

Review 75：Closeness of the hotel to the Prophet's mosque.

Review 76：Very late check in "5:30 pm" Very dirty room on arrival "you can see that in submitted photos" Very crowded hotel Very rude stuff Very cheap low quality breakfast

Review 77：Alhumdallah no bed experience. Except we could not find car parking in hotel parking area.But there are many free parking area so we have no problem in car parking.

Review 78：Near the womens gate no 26. Easily accessible with in 5 minutes

Review 79：it is hard to reach the hotel plus the parking is not enough I had to use outside far parking and to cross main road. cleanness was poor though there is staff working. breakfast was poor selection and does not worth the money SR40 per person. my wife had acute stomach pain because of the food which make my trip unpleasant. moreover, the last two days of my stay, 1200 person from Turkey occupied the hotel and it was hard to get the elevator on time.

Review 80：spent a long time to get the room and acquired after 5:00 pm (ridiculous). no idea what was the reason but it sucks.

Review 81：liked everything except the waste of time in acquiring the room.

Review 82：AC was broken and didn't blow any air. This was the case with most of the room on 14th floor. Breakfast was really poor with old item with fungus/mold on them. Most of the items were tasted really poor. Wifi was not free. Parking was not available.

Review 83：The room size was OK.

Review 84：the comfort of the bed, bed sheets aren't clean, bathroom dirty, room is very small, safe box not working.. no place to park my car. had to park at the other side of the road and walk 10 min to hotel...

Review 85：Location

Review 86：The shower drain was not doing its job and the shower was flooding every time we took a shower. We complained and they send some one to fix it but was not fixed well. The parking space that they promised was not available and we ended up parking the car off the street two blocks away.

Review 87：The location was a relatively good location, not too close and not too far from the haram. Clean room with supplies and comfortable bed.

Review 88：The unfriendly, unhelpful, straight faces of staff at reception. The worst staff you could ever imagine who doesn't know anything about how to welcome guests and entertain their requests.

Review 89：Location Close to Haram

Review 90：Staff is not cooperative. I asked for a baby bed, but they didn't provide. I asked for a car parking, they said it is not available even though it is indicated in the booking. wouldn't recommend it for anyone.

Review 91：Nothing.

Review 92：very old fashion and staff seems to be careless. Breakfast was average and not up to the standard of 5 star hotel. Furniture is old and wear and tear was very obvious. Not suppose to be five star hotel I would rate it as 4 star or even less.

Review 93：Location of The hotel and free parking as well as vlaue of money.

Review 94：Poor reception/room issuing service. Issued me a room where another family was sitting already. Door cards don't work often. Two out of four beds were poor, creaking a lot. No Wifi. They ask you to buy internet cards from reception.

Review 95：The Location, cleanliness, lifts.

Review 96：The quality of the food in the restaurant can be improved. While having dinner in the restaurant, we were the only family there. The staff was just standing and looking at us as if we were the first customer to enter the restaurant.

Review 97：The location is very good.

Review 98：This hotel is new and nice but the stuff are unprofessional. They make as wait a lot for check in and when I call the room service no one answered. Plus the most important this the stuff they does not welcome you and tell you about what they have and the hotel facility. Offar all I gave them 2.5 stare not 5

Review 99：We had our breakfast at 6:30 am they just open the restaurant and everything was good and hot

Review 100：Two time fire alarm & Elevators most of time occupied. One full night without electricity inside room. We have to paid for wifi-internet showing free in booking site. parking is not enough for all visitors.

Review 101：Hotel is too close to masjid (El haram). All facilities are near to hotel :restaurants, markets...ect.

Review 102：im sorry to say, one of the worst hotel , i arrive tired hoping to rest but i spent 45 min waiting for the reservation guy to arrive because the reseption they dont know how to find my booking through booking.com bathroom drainge system is poor there water cut for almost half hour .

Review 103：the location only

Review 104：There is a car park underground but I think the staff pick up who should park there or who shouldn't park!!! Despite there were about 8 elevators but all of them were very slow in response.

Review 105：Location close to Al haram Only 2 minutes walking. We had a room with 4 beds. Room and toilets were clean and well presented.

Review 106：Management of the hotel is very ill prepared and in turn led to lots of chaos. We wanted to have early check-in at about 11 A.M but we were made to wait till 4 30 P.M until they could allocate us some room. I feel they dont have an automated model which can quickly set the rooms for incoming guest. They relied in manual paper mode to allocate rooms to guests. The one who shouts more was given room first. Pathetic experience as far as room allocation was concerned on Friday 7th August.

Review 107：I visited Al-Eiman Hotel on Friday 8th Aug, 2015 (just a basic weekend not season) 1-) Check-in took almost 1 hour. They kept me waiting in the reception for more than 50 mins. 2-) And after all they gave me (me as a solo traveler) 4 bed room however i booked a double-size bed... 3-) I asked iron and board in the morning, they said me to wait ~1 hour to get... 4-) Check-out took another 15 mins. in the reception. 5-) Ohh elevators... if you're lucky enough, it'll take 5 mins to catch an elevator upstairs or downstairs... I dont understand how they'd be handling during the Hadjj season. Service quality is very low-level indeed. So overall my evaluation is Al-Eiman is NOT a value for money type hotel. 300 SAR for a night is too much for this property...

Review 108：Location is perfect, close to the Ravda.

Review 109：Late check in Clean but not hygiene Old furniture empty mini bar electric kettle not clean No iron and iron board Lobby with fry eggs smile Actually this hotel should not be rated as 5 stars

Review 110：Friendly workers Near to haram

Review 111：Put us very far rooms, small children had stay 6 days that room, asked multiple times to change the room for my children and he promised each time to come back 12 then 4pm, but the whole time was lying to us, we saw room were getting available daily that close to our room. Very poor customer service, manipulation and dirty rooms, breakfast same each day.

Review 112：Nothing, upsat

Review 113：The reception staff were not cooperative during the check-in. They were shouting and screaming. They did not take care of old people. Not organized at all when they have large groups. They lost control of the customers.

Review 114：Beds are not clean The room is full of smoke despite my request non smoking rooms

Review 115：Location is good It is few minutes from the prophet 's mosque

Review 116：The check in process is very stressful, as you have to visit another office before going to the main reception desk. Staff always demanded to charge the credit card, even though payment has been settled. Will not book again.

Review 117：Your Reception Staff is very uninformed and cannot speak English. Just to check-in it was a very long wait although all my information was already given through Booking.com I wanted to extend one more day - but they couldn't help me and kept sending me from one person to another without any progress. Lastly, I again did online Booking, while sitting in the Lobby of the Hotel, and got an extension of one day stay. Wifi was not working for the entire three days that I stayed there. No one bothered to fix it even.

Review 118：Room service was very nice and helpful. Cleaning and courtesy of House-keeping was very nice.

Review 119：Delayed check in due to very less staff and over crowing of guests. No free WiFi connection. Paid WiFi very expensive.

Review 120：Good location. Value for money.

Review 121：Your staff is not at all helpful..especially the Reception. They have no idea of availibility and to check in takes over 45. Mins mainly due to slow speed of staff

Review 122：attitude of reservation staff.Rude. IF you are booking room at 4pm on day one then you must allow check out to extended after Zuhr prayer the next day.around 1.30 PM. i got my room at 6 pm and was asked to leave at 12 Noon the other day.

Review 123：I had a bad experience .There was nothing in the room no facilities at all no slippers no lights no tooth brush even the lamps were out of order . even the shower was not working properly. And the staff didn't cooperate at all.even my booking was already done but the reception took almost an hour to confirm that.

Review 124：Ok

Review 125：After our arrival we checked in at 07:00 PM. We were inform that rooms are not ready please wait. The guy who was there he was treating Saudis only. We were waiting and Saudis came late and they got room early we wait at least 2 hour ti get the room

Review 126：Hotel was good. Location very good

Review 127：Management of the bookings at the front desk was pathetic. Had to wait 3 hours to get the room. Checkin time mentioned on website is 2pm but actual time was 4pm and got room at 7pm. waiting at hotel lobby with less sitting arrangement for 3 hours with family and children was aweful.

Review 128：Staff was good can't complaint about this.

Review 129：Anything Apart from the location, it's horrible. Let's start with the Check In Process; My goodness, with a prior reservation how much time do you expect it to take, may be 15 Minutes at max; Apparently not, it's a loooooong 1 and half hours wait in the lobby. Moving into the room, no housekeeping guys accompany you, You ordered a King size bed and what you see is Four small sized beds parted with Bed Lamps in between. Oh! I forgot to mention a parking area. You pay a good amount of money and you don't get a parking area. You have to park your car almost 2 Kms away, quite professional. Most of the gents greeting you in reception, don't speak English. During a stay of two nights the room is cleaned never, and of course no supply of toiletries, no bed linen & towel change. Food is highly Over priced and taste not better than the cheapest street food. The housekeeping only knocks the door to maintain their log book, quite disturbing. Pay a little more and get yourself some respect and privilege. Please dont waste your hard earned money.....Thanks for reading.

Review 130：The one and only thing i liked about the hotel is the location. It's straight from gate 26A of Masjid-E-Nabawi and very much walkable. If you hear the Adhan, and you start at the very moment from your room, you have ample time to make it to the Masjid before Salaah.

Review 131：We came on the first day of Eid Alfater. Although it's very close to the Haram, we didn't have a pleasant experience. It was too hard to find the hotel cause it's in the centeral. When we finally found it we couldn't find any parking spot. The check in process took more than an hour we were extremely exhausted. The receptionist provide us with a parking but we drove for two hours to find it & when we went to the gate they told us no parking is available & we had to park on the street 3 Km away from the hotel. Sleeping at night was unpleasant & noisy cause there were so many people shouting on the street to get passengers. I wouldn't recommend this hotel even if you get it for free.

Review 132：put the room clean service but no one came, very busy season

Review 133：close to the mosque, walking distance, price was fair, staff was good, clean, comfortable beds, nice rooms,

Review 134：They gave me the wrong room. Quadruple instead of Double/King Room. It took over half an hour for someone to come to my room and fix the beds to join them up. The carpets were very filthy, so I had to wear my sandals in doors. Breakfast was not up to scratch. I've had better breakfast at a 3 star hotel in Madinah and this was 5 stars and it was very expensive!!! Not worth the price at all. Check out took very long - only one person doing everyones check out.

Review 135：The hotel was very close to the Haram, especially the womens entrance which made our travel very easy. Room service was regular and they did a good job.

Review 136：Arrived at 2.30 pm but have to wait to get the room by 3.45 pm. All hotels in Medina check-in time at 2.00 pm but this hotel 4.00 pm. Receptionist doen't speak English. At least they should learn as 70 % of the occupants are non-Arab. Toilet bowl shake (loosed) and the sink was very smelly. Call housekeeping for ironing board but the sent the iron only.no free wifi as hotel are charging for an hour, a day and a week charges

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