Al Eiman Taibah

Al Eiman Taibah descritpion

Just 500 feet from the Prophet’s Mosque, Al Eiman offers air-conditioned rooms. It has an elevator and a 24-hour front desk. Free parking is available nearby.
A TV and a minibar are in Eiman Taibah’s colourful rooms. Each is decorated with bright colours, wooden furniture, and carpeted floors. A hairdryer is in the private bathroom.
A safety deposit box is available at the reception. The staff offers a laundry service, including dry cleaning. Room service is also available.
Prince Mohammad Bin Abdulaziz International Airport is 15 minutes’ drive from Al Eiman Taibah.

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The staff speaks English——Al Eiman Taibah's staff speaks:English,Arabic
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Facilities of Al Eiman Taibah

Pets ：Pets are not allowed.

Food & Drink ：Restaurant with Dining Menu

Internet ：No internet access available.

Parking ：Free!Free private parking is available on site (reservation is not needed).

Languages Spoken ：English | Arabic

Reviews for Al Eiman Taibah

Review 1：No Cleanliness. Room was handed over to me without changing bedsheets, even WC in washroom was not flushed. I have to pay extra money to sweeper to clean the room. Long waiting line to get room.

Review 2：1. Near to Haram 2. Parking.

Review 3：I have never seen worse than this hotel in my life, everything and I mean it everything is awful. I blame Booking.com for suggesting it to me, and I totally don't recommend it to anybody.

Review 4：Nothing at all.

Review 5：The front desk, I had a reservation, I arrived at the hotel at 14:30 but could only managed to check-in at 17:30 The front desk needs much much improvement

Review 6：Location, Parking Facility

Review 7：Not clean at all. MY wife and my daughter were sick and I asked to get a soup, they said no you have to go to the buffet and pay for the full lunch, amazing. The window did not close and we were at the 9th floor, I asked at least four times the guys at the reception but they just keep saying ok someone will come right now, I waited half the day in the room, which prevented me from doing more important things there. I wanted to go to the restaurant, finally to ask for a soup, the restaurant was closed at 9pm. Frankly there is no way this hotel can get his four stars in tunisia for example.

Review 8：The hotel is very close to the mosque 5mn and you're at the external gates

Review 9：The rooms are very small. All facilities are there but you will feel restricted movement. So if you have kids, it might be a little difficult. The guys at the parking and at the entrance are not polite or helpful. However, the reception staff is ok.

Review 10：The place is quite close to Masjid Al Nabawi. The breakfast is ok. They clean your rooms every day.

Review 11：Breakfast was included upon booking confirmation. When asked at the reception, was told breakfast is not available at all. In addition, the reception guy did not even understand when asked for an invoice/receipt for corporate purpose which was pre -paid via credit card. He was clueless on what an invoice/receipt is and responded back to come at a later time.

Review 12：Location

Review 13：1. coronary long waiting time to check in. 2. Found the room is full of smoking smell. 3. Asked to clean the room the staff delayed for few hours. 4. Asked to add the tissues no response. 5. Little towels and very old!! can not use it.

Review 14：Staff

Review 15：The reservation chief person, Egyptian man called Abduldayem, is extremely rude. I reserved bed and breakfast through booking but the receptionist told me it is only bed room in the system. I showed him my booking and he was extrely polite; Mr. Habeb. He told the reservation officer to change my booking into bed and breakfast and during my speaking to him, this man (Abduldayem) came and started shouting for no reason and i was about to call the police to him but i did not do so as a respect to the city of the prophet Mohamed The breakfast was very poor The bathroom ceiling was leaking water over your head

Review 16：The location is close to Haram The receptionist are great

Review 17：I reserved Family suite and found that it is two rooms with corridor only without hall or dining table. The suite description was not clear on booking.com I urge booking.com to visit the hotel and correct the description

Review 18：Staff is a bit careless. Although they gave us a good upgrade initially for the family. Concept of Service is a bit absent in the overall culture of the hotel.

Review 19：Proximity to Haram

Review 20：Location is little far from ladies gate. Parking not sufficiently available, had to park outside. Reception staff took long time. Lifts take unusual waiting time. Mattresses/pillows not high quality. In short , it is not value for money.

Review 21：The reception, I didn't find my reservation no facilities and no one help

Review 22：Nothing and I think will not use booking.com again as it was very bad and for sure will share this with my friends and connections

Review 23：Hotel is not a four star it should be 2.5 or 3 star. Rooms are very small and overcrowded with old furniture, no kettle even fridge was not plugged in, I had to do it myself. Staff was polite and good.

Review 24：Only location

Review 25：the staff lied to me that you have been upgraded to a better hotel .. Which actually was a clear downgrade, they were screaming and also threatened to cancel our reservation. It was a pathetic experience dealing and speaking to the staff . Finally booking.com guys had to intervene and sort out the mess... Never advise anyone to go to them.

Review 26：Nothing really

Review 27：After driving 4 hours, they canceled my reservation without any reason. staff have no communication skills even the manger. not recommended at all.

Review 28：Nothing

Review 29：Having stayed in 2 to 5 star hotels in Makkah and Madina I find it worst among all of them. Beds were not fresh and it appeared we were sleeping on other's bed. You need to go quick for breakfast or lunch otherwise they will be finished at even 2 pm for lunch. At times they won't even serve dinner because they haven't cooked anything ! It's all even after you wanna pay. Location is deceivingly near. It's almost 1 km away from the ladies entry where they can go to riaz ul Janna. Last but not the the least, requested for early check-in at 12 pm. Was not ready ; no problem... They said will be ready by 2 pm. Reached there by 2.30 pm ....again sorry room not available. Ya Allah! Finally went after isha at 8 pm and found no dinner thus again went out.checked out next day at 9pm for Makkah Hotel Madina Kareem was 100 times better which i experienced on my earlier stay. Even 2 star hotel of Makkah names Mobarak Plaza 2 is way better if you keep price factor in mind.

Review 30：Nothing at all

Review 31：service could have been better. we had to wait for 5 hrs to get rooms even though we were previously booked and then we're given separated rooms on different floors. Elevators were slow and broken down most of the time.

Review 32：rooms are comfortable, clean and location convenient.

Review 33：Smell of the room was terrible. Toilets were really unclean, with only one towl & few tissues. It was really dirty. Reception guy was not helpful. Parking with no signs, & very narrow

Review 34：When I reached to medina with family no room was available I have to wait five to six hours. There is no management they have all the young Saudi boys they don't know how to behave with customers. Very bad experience not suggested to others waste of money

Review 35：Nothing very bad hotel

Review 36：Cleanliness is bad. i was given a room that has a guest inside and i opened it but thanks god the guest was not inside. Restaurant is not organized.

Review 37：Nothing.

Review 38：visa card is not acceptable, room which they allocate us was not clean & maintan, curtain are laying down , room service menu was missing from room . a lot of things which was before available in my past visit now it is not available .

Review 39：I like to see the location is only 170 metter far from haram.

Review 40：Reception. Bad they dont do what you request... No fones in rooms.. No WiFi in rooms... No laundry.... The staff and manager dont follow up requests The breakfast is always what others request and they catering for other nationalities but dont consider all their guests however.... The Dar al Eiman Ajyad in makkah the staff is very very help full.. Food average and brilliant management... I will recommend the group hotels.

Review 41：Room sizes were ok... Not great but ok

Review 42：Needs to work on housekeeping and status of appliances like kettle and AC should be checked prior to each occupancy.

Review 43：The location is perfect,short walk to the masjid.

Review 44：when i reach the hotel .It was closed and under renovation. the stuffs didn't try to take me to the other hotel that they provide it as compensation.i went walking for 500 meters.my reservation was the hotel which is very close to the mousque.not far. cos i can't walk alot

Review 45：When we arrived at the hotel, we were surprised to find out that the hotel is closed for maintenance. We were lucky to find a guy at the hotel who said that we need to go to El Eiman Royal hotel for our booking. I can't understand how come the hotel is taking reservations here when the hotel is closed. Not happy at all.

Review 46：The worst ever experience in a hotel in my life time and have been traveling every where in the world from Japan to USA for the last forty plus years. I can't understand how it is rated 4 stars. I would never trust booking.com recommendations again. You have fooled me

Review 47：I didn't like anything about the hotel. From the reception furniture to the room furniture no self respecting human can stay there even for a minute. They are so dirty and worn out you can't dare sit on them let alone sleep.

Review 48：Atitude and behaviour of the staff on the reception.they gave us the key of the room which was already occupied by some family. When we entered the room already kids and females sleeping.how embracing situation to enter in some ones private room at 12 midnight. More when we went down to the reception that man was even not ashamed..even he didn't say sorry. I think it is a worst thing that can happen.no more comments

Review 49：Nice, clean and near to prophet masjid.

Review 50：Pleasant staff who spoke both English and Arabic. Very close to Al Masjid Al Nabwi with parking facility. Clean room with good air con. Overall excellent experience.

Review 51：The room service guy was rude. When we requested for extra blanket he was not polite and we had to argue with him just to get one blanket

Review 52：Value for money

Review 53：Please change the carpet of the suites, room no.102 and 125 , this was my third visit to this hotel. I want to come next year too, but providing if the carpet is changed.

Review 54：Good location

Review 55：My booking was a king or at least a queen size bed but was given a room with 3 single beds. Practically me and my wife have no space to move around. 2 days later after my few complaints, one single bed was removed and the 2 single beds left were joint together to form 1 bed. The electronic key to the room was not functioning. At least it has been changed 4 to 5 times. Many times I could not enter my rooms and have to make my way down to the recetionist to get a new key. Till the end of my stay, i have to make many tries before i could open the door. Misleading 4 star rating. The furnitures in the room are truly substandard. Torn towels Not accepting credit card payment on checking in. Barred me from entering the room until i pay them in cash. Remove this hotel from your listing. Will give you a bad name. I notice, during my stay, other customers were also8 complaining on quality of services.

Review 56：Nothing frankly

Review 57：When I reached,they said your booking had been canceled and then I asked the reason. They said booking.com charged your card and your credit card was declined. I called to my bank and they no attempt found for your credit card. I informed them and showed them my booking from booking,com. They said we will arrange the room and room was ready after three hours.

Review 58：The price

Review 59：Washroom exhaust system is ok but a bit weak/slow gets smelly Needs 2pin-to-3pin flat electrical adapters to charge mobiles Wheelchair ramp only @main entrance Debit card machine was not working

Review 60：Nearness to Masjid-e-Nabawi shareef within 5 mins Cleanliness Friendly staff Floor level drinking water facility No disturbances Walkable to ladies prayer area not that far

Review 61：Very bad smell due to old carpet & Long time waiting for elevator but may be due to Hajj Season

Review 62：Only very near to Haram; I thank for Mr Ahmed for cooperation

Review 63：There was bad smell in the room and bathroom and too much noise created by the group of guests on the floor. Room AC was also not working very well.

Review 64：Location and rent

Review 65：There was nothing in the hotel to like. Rooms were smelling, bed sheets were not clean and the staff were busy and nobody was ready to listen. It was overcrowded with pilgrims and their luggage was spreaded all over the hotel and sometimes there was no space even to walk in the corridors. Overall it was a mess and I regret to book this hotel.

Review 66：As above

Review 67：1- Front office staff and restaurant supervisor are complete strangers to the hoteliers' services/ protocoles. 2- They did not seem to know anything about hoteliers' conduct with the guests. 3- They seem to put on their best gloomy faces before they leave their houses and make sure that such gloominess are maintained throughout their working sessions.

Review 68：The reception awareness , their ecords of my reservation and payment entry to the system. Reception staff have gloomy faces. They did nt seem to have been trained or heard about the word hospitality

Review 69：Average hotel with very poor reception/ front office services

Review 70：Dirty. No facilites in rooms such as kettle, slippers etc. Not even a prayer mat

Review 71：Proximity to Masjid is the plus point of this hotel I guess. And an empty plot next door where cars can be parked for free if you find space.

Review 72：rooms are very small. i have reserved a suite, but it turned to be 2 joined rooms sharing one bathroom. no space to set. carpet had stains all over it.

Review 73：location

Review 74：Breakfast was not included in our package... while booking online no body informed us about this option. Rooms size is very small. We are not happy...

Review 75：Staff and lift facilities are good

Review 76：Nothing to really complain about. Just as improvement suggestions. The parking space was a bit cramped. The toilets need better exhaust and the room carpet should be changed. But overall the room and the hotel were well maintained.

Review 77：Location was good.The staff was very responsive and any requirements were immediately addressed and resolved within minutes.

Review 78：Hotel is having 14 floors with around 20 room on each floor. They have only 8 elevators which is insufficient in my opinion for the guests during prayer times. I was on 14th Floor and had to wait for 30 Minutes to get to my floor with lots of tussle.

Review 79：Linen are dirty and smelly. It seems like they did not change and been used by previous guests. No drink provided in the room but there is water dispenser in the hallway that you can take it at anytime. The key card is not well functioning. I need to go to the recieption to reset. They asked me to pay upon check in even though I paid already by VISA.

Review 80：Location is just near to Haram.

Review 81：The lift facility was not up to the mark, may be due to the arrival of Hajjis it was extremely difficult to go up at 12th floor

Review 82：The comfort level was good

Review 83：1-Small, smelly, suffocating rooms. 2- Dirty room & washroom. 3- No complementary water(costs 1 riyal per day). 4- 1 towel in washroom.far from haram

Review 84：There is nothing to like in this hotel..check out time was the happiest moment.

Review 85：We could not get check-in on time. We kept on waiting till 04:45PM on repetitive follow ups and reason came to our knowledge that previous Guest in our booked room did not check-out yet and then after that room yet not cleaned. Reception staff was not supportive. It was very bad experience.

Review 86：One of the worst hotel I have ever seen I don't expect ill ever seesomething worse thAN this very bad staff bad attitudes from thereception ac not working dirty small rooms access cards needs to bechanged 5 times the worst thing they charged me twice although we showedthe payment .. simply the worst hotel

Review 87：Nothing very bad hotel I strongly recommend you search another one

Review 88：Poor wifi Reception officer took more than half hour to process room upon our check in Very smelly toilet (but they changed our room after complaint) TV not working properly

Review 89：Nice location Good service Cleanliness

Review 90：Old furniture Small room Bad odour in carpet Staff in reception not professional TV limited number of channels. Stop working after one day till end of stay Water boiler plug was Italian type without converter No parking

Review 91：Room service is good WiFi available Near shopping malls

Review 92：We have stayed here before hence booking again but now the place is very dated there are no parking spaces, discurtious check in staff, ignored us for a full 10 mins as he served others who came after us. Rooms are dated dirty bathroom sink was booked dispite calling maintenance no one came during the 3 days stay.

Review 93：Location close to the prophets mosque.

Review 94：- Reception felt like they were doing me a favor by giving me a room. No warm welcome and no smiles - Bad experience with the cleanup boy who just declined to do the bed because I joined the two win bed together for my children. And also took the towels but did not put new ones. And I was left with no towels to take a bath at Jumma prayer time. ** -- Housekeeping Supervisor was kind enough to listen to my complain and he corrected the issue. Bu this issue should have not happed at the 1st place - Dirty carpet, and burnt with holes at many places. - TV does not work in one room and other room the channels were stuck with no reception leaving the children bored with no cartoons to watch. - No toothpaste or shaving kits and bathroom supplies not up to mark. - Need to enter user name and password every 15 minutes of using internet. - I would try some other option next time.

Review 95：- Location

Review 96：We booked for two days but were being harassed after one day.The room was very cramped and no glasses to drink water.

Review 97：Location was near Holy Mosque.Enough elevator to come from 7th floor.

Review 98：The staff at the reception do not know anything about hospitality. It does not feel okay to be coming at a place where no sense of welcome at all is shown.

Review 99：The location is excellent especially when travelling with women as the female door to the mosque is on the side where the hotel is located. Cleanliness is satisfactory and a/c performance is very good.

Review 100：Maintenance of items could have been better but it was not very bad either. Parking lot is very tight

Review 101：Hotel is 5 minutes walk. If someone is getting good price, the hotel is perfect for stay.

Review 102：I did not like the location. You should tell the guest about the hotel that it is not in front of Alharam. And you have to walk a little bet to reach to AlRawdah.

Review 103：I like the treatment of the stuff. They are very kind and polite.

Review 104：See above

Review 105：Unfortunitly it was a disaster due to the following reasons No parking Dirty rooms / dirty floors/very small rooms/no internet/

Review 106：Very bad service . Staff there not giving any attention or care for the guest no answer on the telephone in all departments even reception . Totally iam very disappointed about the service and i regret going there .

Review 107：No free Fotoor or Sohoor, though we reserved a suite.

Review 108：Excellent AC, 8 escalators so there's not a lot of wait time, super clean and nice finishing for rooms, and it's close to Haram, only 3 minutes

Review 109：Reception desk and customer handling staff was unprofessional. I asked for wifi as claimed in booking, I got cold reply, NO WIFI. I asked for 1 electric adapter, answer was go outside and buy. Issue is not that they don't have facility to help you, it is the way they answer. No courtesy shown in their in answer which is basic in hospitality sector. They asked for credit card while booking but demanded cash payment. A stone age practice for starred hotel. If you want to stay there, fine but keep in mind worst customer service.

Review 110：Location only

Review 111：No shower enclosure. Lifts were very busy at prayer times. Wifi didn't work at all

Review 112：Distance from Al haram (although was slightly further than advertised by hotel)

Review 113：No kettle in room. No free WiFi. No parking (busy season. got 2 parking tickets in 'car park' outside hotel) Safety: 7 th floor room window opens! Big enough space for small children to fall out of.

Review 114：Very good (day time) reception staff. Friendly and helpful. Upgraded us to family suite. Great housekeeping.Very pleasant Cleaned the rooms very well. Pleasant stay overall.

Review 115：Rude and ill mannered staff at concierge.I was made to wait and wait and wait before someone could speak to me.They speak to guests as if they are talking to the slaves.When I asked why no one is not speaking to me while Im standing at desk waiting they said check in not open for your room!!! come back at check in time.Obviously very upset, i came 30 min after check in time and they gave me swipe cards that did not work for my room, i came back from level 8 , they replaced the cards, still did not work, i came back to front desk again,they replaced the cards, still did not work. had to get housekeeping to open the door for me. My advice to people, sleep in your car NEVER GO TO THIS Hotel

Review 116：Rude and ill mannered staff at concierge.I Was made to wait and wait andwait before someone could speak to me.They speak to guests as if theyare talking to the slaves.When I asked why no one is not speaking to mewhile Im standing at desk waiting they said check in not open for yourroom!!! Come back at check in time.Obviously very upset, I came 30 minafter check in time and they gave me swipe cards that did not work formy room, I came back from level 8 , they replaced the cards, still didnot work, I came back to front desk again,they replaced the cards, stilldid not work. Had to get housekeeping to open the door for me. My adviceto people, sleep in your car never go to this Hotel

Review 117：I tried to contact them to let them know I would be arriving later than expected but the number listed doesn't work... So when I did arrive I found the room I had booked and had been charged for the week before had been given to someone else... And I was told that they were going to send me to another 'better' hotel... I was given haphazard directions and an incomplete name for the 'better' hotel by the manager and spent the next few hours looking for this hotel...

Review 118：Nothing...

Review 119：1-Had to wait for long time before check-in 2-Washroom was stinking. 3-Bed linen & blanket were not clean.

Review 120：Nearness to Masjid e Nabwi(peace be upon him).

Review 121：calls are not connected to staff ad when they pick up they put the phone down without talking, prejudice and to some extent rude

Review 122：cleaning staff are quite helpful and nice

Review 123：Room was not maintained as it should be, staff was rude, no one responded calls, called my be twenty times before check in. Varied check in times on booking.com website and actual.

Review 124：Very bad experience,Rooms were not available,ROOM of two bed was givenas three bed room by adding one extra bed & this bed wasuncomfortable. Only one saudi man mr shaddi was help full to arrangeonly one room of three bed second room was two bed & money were paidfor three bed

Review 125：Staff was non cooperative ,waiting in lobby for three hours to get theroom,every one crying to get his room

Review 126：I have requested to fix extra bed for my Child but there was no space and no bed.we have paid for it and we did not feel it comfortable.

Review 127：I like only the staff on counter they wete cooperative .

Review 128：Please make inshore to co prate with gust the time check in /out as per the law thanks

Review 129：Dear, All Hotel Time 0400 PM Check in check out but your hotel check in 0500 PM and check out 1230 Pm why your staff is no co prate with us I am in the Masque same time when i come my family on the road that is not good Please

Review 130：room service was not good the bathroom and the room was smelling of urine, I called the room service and they appeared after 4 hours. No rooms available at the time of reservation I had to wait for 1 hour. People were smoking on the floor

Review 131：The wifi is very very poor, in fact signal was there but browsing was ZERO. Provide some more TV channels for Asian guests.

Review 132：Cooperation of staff was excellent and the location of hotel is very good.

Review 133：Absolutely not a 4 star , it should be rated 2 star , the hotel lobby and the looks of the couches makes you throw up , the bedding and the sheets , pillows are rotten , room sizes are very small , if I were the owner I would defenatley fired all this managment and hire a new staff who know how to run a hotel and customer service .

Review 134：Rooms were a little cramped for space. Elevators were over crowded at prayer timings

Review 135：Very convenient location from masjid nabavi specially the ladies section. Immaculate and clean.

The Fine Print

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