Vivatel Kuala Lumpur

Vivatel Kuala Lumpur descritpion

The Vivatel Kuala Lumpur has rooms with contemporary décor, views of the city, and complimentary Wi-Fi access. It also provides 24-hour front desk and free parking.
This non-smoking property is just a 5-minute walk from the Viva Home Furniture Mall. The famous Bukit Bintang district and Kenanga Wholesale City are within a 20-minute drive away. Kuala Lumpur International Airport is accessible within a 45-minute drive.
Furnished with a wardrobe and sofa, the air-conditioned rooms have an electric teakettle, a flat-screen satellite TV, a personal safe and ironing facilities. Private bathrooms have a hairdryer, slippers and shower facilities.
The Vivatel Kuala Lumpur provides currency exchange and luggage storage. Conveniences include a tour desk and a beauty salon. Meeting/banquet facilities are provided upon request, and airport transportation can be arranged for an additional fee.
A wide variety of international cuisines are served at the Retro Lounge and Café. Room service is available.

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The staff speaks English——Vivatel Kuala Lumpur's staff speaks:Malay,English
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Facilities of Vivatel Kuala Lumpur

Outdoors ：Outdoor Pool

Pets ：Pets are not allowed.

Activities ：Fitness Center | Spa

Food & Drink ：Restaurant

Internet ：Free!WiFi is available in the hotel rooms and is free of charge.

Parking ：Public parking is available at a location nearby (reservation is not needed) and charges apply.

Languages Spoken ：Malay | English

Reviews for Vivatel Kuala Lumpur

Review 1：In my booking, i did request for connecting rooms, but it was conveniently disregarded and my mom had to make a fuss before connecting rooms were given to us. If there wasn't any, it should have been made known to us.

Review 2：Fourth time staying in this hotel. Good for a couple nights and value for money.

Review 3：The staffs were not knowledgeable about the rate and policy. Each said different thing. Booked 2 rooms but either said no room or 1 room. Booked with breakfast but said no breakfast. Got to further prove by showing what's indicated in the booking confirmation. In the room only has 1 power point to charge phone. Breakfast only has limited variety. The staff knocked at my door at 3am, asked me if I want water, although I put do not disturb sign. I aaked The concerige if there is a message place nearby. The staff told me 5th floor but I was rejected when I walked in because The spa in the hotel only serves men.

Review 4：Book this place only because it's in the same place as the event I was attending

Review 5：The air conditioner control was not working, the room is freezing (either freeze or has to be turn off), mirrors are tinted (can't put any makeup on as you can't see the colour), spa was "only men" service, very small gym

Review 6：Staffs were helpful

Review 7：Pillow case and bed sheet not properly iron. No electricity supply from 1:30am to 5:30am. Upon check out, tax invoice was not provided. I called two days later requesting for it but was not done. Overall service is deteriorating.

Review 8：Food for breakfast is cold and not much variety.

Review 9：Nice room. Convenient to go to Menara PGRM. Next to a shopping mall. Ample parking space. Certified 4star hotel from Ministry.

Review 10：I hate the services & always not friendly enough! The water heater always some problem and some times when showering the water can come to a halt.

Review 11：I like the cleaniness of the hotel and its comfortable

Review 12：Air cond in the room is noisy. Bathroom's door is hard to close.

Review 13：Love their breakfast. Various choice & fresh vege / fruit. Staff & housekeeper are very friendly.

Review 14：bath room hand shower didnt work properly.Bath room basin need to manually release the water after everytime use for the basin.Cant found any related switch on it.

Review 15：We requested for a extra large double bed, what it turns out to be is a twin bed put together as one. The room floor including the bathroom floor are sticky. Basin n shower both with water blocking issue. The mattress are some poor spring quality bed - back pain the next day. The shower glass has white paint and writings on it - looks 'new' in an uncomfortable way. The lightings in the room works fine in the night, but unable to turn on in the morning.. Seems like some sort of energy saving mode. Luckily it was just a one night stay, can't pack our stuffs any faster to seek another shelter.

Review 16：The outdoor pool is quite new and clean

Review 17：none

Review 18：Free upgrade to supreme deluxe because they ran out of standard rooms. A lot of attention to detail on the decor. Huge room. Interesting bathroom concept.

Review 19：it will be awesome if have smoking room.

Review 20：the designs of rooms. so nice as not seeing n feels like in the hotels rooms.. the colours of background is very good choices.

Review 21：i stayed on 9th floor. poor water pressure in the morning. wash basin no water. shower no hot water. there is a controller in the room but for aesthetic value only. aircond is centralised and even if controller was switched off it was still cold. also, the drainage problem in shower cubicle, will flood. my room is 909. there was also cockroach in the room, refer to letter photo attached.

Review 22：safety, free parking, adjacent mall, near to train

Review 23：the buffet at the retro cafe had limited choices of main dishes. there was a power outage and i had to get information from a fellow guest opposite my room.

Review 24：the staff was friendly and helpful.

Review 25：Concierge seemed not interested in helping people with their luggage upon checking in, they were just chit-chatting on one side. Housekeeping and reception had a miscomm - was asking for an adaptor to use the iron; housekeeping came with a full ironing set and when I told what I really needed - said that the iron can be plugged into a special socket on the table under the TV. This info would have been useful (i.e. put on hotel info book, sticker near the ironing board in closet, etc) so I need not have waited for 20mins for them to sort out their miscommunication.

Review 26：Linked to the VIva Mall. Clean and spacious room (booked a room on their Platinum Floor - 12th). Modern amenities. Not as central to the main KL sights. Fast checkout.

Review 27：staff don't replace toilet paper, need to ask several times in different days. room was not cleaned properly. staff is friendly but slow and not efficient. seems that they are going out of business.

Review 28：location is convenient for business travel

Review 29：My first impression of the entire hotel was spoilt by their front office staffs; namely Afnan, Rita and Fezril. Although check-in time is stated as 15.00hrs, I only reached the hotel around 16.30hrs but was told that the room was not ready and was asked to wait for 30 MINUTES! It doesn't make sense as room is supposed to be made ready for me to check-in by 15.00hrs anyway. I was also told that rooms were not available, and when I made noise, I was told I can be given a twin-bed room when I clearly requested via Booking.com for a King-size bed and my request was approved and notified few days in advance. The front-office staff has a very careless attitude, no smile, no greeting and should really be trained to deal with customers to communicate. Being in the hotel industry, the front-office staff should not not use even short phrases like "wait ah, wait ah". The hotel front-office staff really needs a revamp. In short, the entire front-office staff brings a bad reputation to the hotel.

Review 30：The bathroom essentials were really poorly made. There was literally a drop of shaving cream in the packet. Some old soap was left in the shower. The staff have called an executive taxi instead of a normal one.

Review 31：The bed was comfy.

Review 32：Location is not centralized but I was just looking to stay somewhere near my Proton Service Centre at Jalan Chan Sow Lin. My room only had small towels (hand/face towels) but not big ones for some reason.

Review 33：Value for money, room was clean, organized, equipped and quite spacious. Check in and out was smooth with no hiccups. Got the room that I specifically asked for.

Review 34：Coming in and out of the hotel is quite tricky. if you're not used to kl roads, might get lost haha

Review 35：The staff is very helpful. Hotel and the mall attached is a great bonus. Giant is just an escalator away from the lobby.very convenient!!

Review 36：The water pressure isn't consistent - it was pulsing (gets stronger & weaker repeatedly). One time, the water suddenly turned very hot and another time turned very cold. The bathroom lights above the sink aren't very bright making it a little challenging for applying make-up. The tv channels are quite limited. The location is not very near the city centre but there is a monorail station nearby.

Review 37：We went for an expo at viva mall. The hotel is directly linked to the mall, so it is very convenient. We did not have much interaction with the staff nor did we eat in the hotel's restaurants or used the facilities. The room was nicely decorated - we had a huge photo of the Grand Canyon in our room, it's beautiful. The "open bathroom" concept is very nice too. We left a note for the room attendant to leave more toothpaste and bath gel, and we were really pleased that the room attendant went a step ahead by leaving more bottles of water and shampoo as well as keeping our room exceptionally clean. Thumbs up to room service who served the platinum floor!

Review 38：I didn't like some reception staff, find difficult to under stand us what we want, off course not all them few of them. But still they doing will.

Review 39：I like food at lunch time, the staff with there manger was so nice giving service. There manger was so good, in giving the service. Really it's good staff leading by the manager.

Review 40：The swimming pool is closed for major issuing but the management should mention this in the site before any one book.

Review 41：The reception staff need to be more friendly with the guest. The other staff are so friendly and always smile. All the other things are very good.

Review 42：There is not any particular thing that we dislike. But we do hope that there is carpet in the hotel room.

Review 43：We seriously loved the cleanliness and the location of the hotel. However, the first impression we got for the hotel is not that good but once we are inside the hotel we were very satiafied.

Review 44：When i first stay at Vivatel, the room rate was only around Rm170, which was very compatative and good value for money hotel..but after a while..its became 210+..220+ ..and even i paid around 250+ for one occation...not a smart move by the management..will sure to loose lots of customers soon..

Review 45：When i first

Review 46：I've been staying in this hotel for 7-8 times, staying in different rooms, but sad to say i hv encounter several bad experience - 1) the very 1st time could not open the door, and even change the room key still not able to open. 2) the next stay air-con was bad..not working well..hot in the room. 3) another time when i stayed, the toilet was so so smelly, terrible..it was not properly wash n clean.

Review 47：Location is good, convenience attached to the mall.

Review 48：Staff were very unfriendly. Never look into your eyes when communicat with . Always doing something else. Too bad for the hotel images.

Review 49：Room was big and feel luxury . Very Comfortable bed. Hotel Right at the shopping mall .

Review 50：Distance to car park.

Review 51：Excellent value for money. Friendly staff ready to entertain your needs. No problem asking for extra facilities. Very spacious and vibrant rooms.

Review 52：Basically , everything is good. Except the shower room , i don't like the door infront , which can be open easily.

Review 53：There's a cinema right below the hotel. It is very convenience for us. And definitely , a Starbucks and Old Town White Coffee is there for us to relax , which is very good. A giant is also below for us to get stuff easily . Will recommend friends or relatives to stay at vivatel when they go to Kuala lumpur

Review 54：1)house keeping didnt do the job perfectly ,the room is still dirty after room makeup n didnt refill tisue etc... 2) didnt get any notice for bomba test as my leg had surgery last year n i have to walk 11 floors wif staircase n i get hurt again!!!!! 3) my access card keep got problem n cannot use !!!

Review 55：The surrounding area was not so good. Had to climb so many flight of steps to reach the hotel if travel via lrt.

Review 56：Room was clean. Good security. Convenient with mall next door.

Review 57：Uncomfortable bed, why do we need a sliding door between bathroom and bed? Not a good idea on that.

Review 58：Good breakfast serving and yet need to improvise. Especially on egg booth.

Review 59：There is a ktv just opposite the hotel, couldn't sleep up till 2am coz it was noisy despite having stayed at level 7 It would be great if they allow to check in earlier before 3pm . I reached at 10am but was told that early check in requires an extra rm 100. So I sat there for a few hours. Having had a long haul flight earlier on. And the hotel wasn't fully booked then. Yes of coz it is their policy, but hopefully can work on it as well their hotels can offer early check in too .

Review 60：Very nice and clean room

Review 61：The GSA..receptionist should be more respect to the Guest.they should smile.they should learn more about PR..esp shatila or shafika.but not all receptionist like her..very rude to the guest..muka masam macam cuka in front of the counter..anyway..i am a hotelier too before but we had learn how to greet the guest.

Review 62：I like the bell service they are more friendly and helpful to the guest..they talk nicely to the guest who need help..esp sylvester n george..keep it up..they are very helpful

Review 63：I book the hotel through booking.com, and it state breakfast included. But when i go to have my breakfast at the cafe the staff told me that my room not include for breakfast then i go back to reception to check with the staff and he just told me that the system problem. Second thing is when i check in to the room on the floor and bed is full of dust, somore there is still left out a cotton bud on top of bed which is left by previous guest.

Review 64：Easy to parking. Safety and privacy of the guest.

Review 65：A large bed was just a combination of 2 single bed. In the middle of the night, there is a small gap between the 2 bed which cause it to be uncomfortable.

Review 66：The room was spacious enough and the car park security was good as there is always a guard in the room.

Review 67：sharing parking with the patronage of the mall, hotel should be provide parking for hotel guest different with the patronage of the mall

Review 68：location is near to my business meeting

Review 69：Front desk staff are rude, have absolutely no courtesy and are unprofessional. They also write down clear credit card numbers on pieces of paper along with expiry dates (which is totally illegal and against merchant regulations by Visa and MasterCard). The hotel front desk have no respect for guests whatsoever and don't care less.

Review 70：Rooms are quite new

Review 71：The room door was left unlocked when I first found it. The door lock was not functioning normally but I thought it was no big deal so long as it could be locked and unlocked. Power suddenly tripped in my room at mid nite. Maintenance guy who attended to my call pointed out that my door lock had been smashed and torn. I immediately chose to move to another room arranged by the hotel.

Review 72：Friendly and helpful staff.

Review 73：None really. I didn't know breakfast wasn't in the price I paid for. There were plenty eateries outside though!

Review 74：The rooms were clean, well maintained. Any problems were fixed with few minutes of reporting. Thank you guys!

Review 75：A clogged water and light burns in bathroom.kindly checking first before customer get into room or after customer check out to make sure everything facilities is fine.

Review 76：comfortable room and place.

Review 77：not yet. hopefully will not have even one!

Review 78：interior. i loved mirrors! n lovely staff to deal with.hotel was connect with shopping mall, 7e, n everything was there.

Review 79：1. Floor cleanliness was so-so in our room. It could be the textured floor which traps dirt. However, slippers were provided so you can walk around without dirtying your feet. 2. The attached mall is great for furniture/home decor shopping but not much on offer otherwise. (Probably the reason for the ample parking spots)

Review 80：1. Friendly staff. 2. Got free room upgrade (I think) - it was a corner unit with separate living/bedroom area. 3. Plenty of parking spaces with it being attached to a mall. 4. Clean pool water.

Review 81：Staff in the main lobby was terrible: 1. No greetings to cust 2. Cust Have to repeat 6 times for him to understand simple basic English. 3. Clueless and second guessing on the availability of hotel facilities. 4. Did not confirm with cust on special request. Room was well designed but they kept the broken ornament (fern shaped glass) in the room 1007, a disaster waiting to happen. Housekeeping did not check behind the curtains, found notes and paper airplane from previous occupant.

Review 82：The room design was acceptable. The other amenities was almost fully functioning.

Review 83：Should have mentioned in booking.com that the hotel is a non-smoking hotel..it is quite frustrated that i have to walk down to the swimming pool or the lobby to smoke.. Or maybe should create a smoking floor..

Review 84：The wifi coverage and speed is really fast!!

Review 85：Reception staff have absolutely no manners, unprofessional, rude and don't care less. Housekeeping is a little on the poor side. Slow checkin, disorganised front desk

Review 86：Rooms are modern

Review 87：as i travelled with young children and i did mention it during registration but still they give me twin bed which easily move. when my son is sleeping in between us the bed moves and my son almost fall in the middle.

Review 88：i like that there are a lot of mirror and the room is really nice

Review 89：We thought we were only paying $98 Aud for two nights but when we went to pay at the end a whole bunch of taxes were added on we were not told about so we ended up paying $126 Aud. We arrived at 2:45 to check in at 3 but had to wait for over an hour to get in to our room. We also had to wait for over 20 minutes sometimes for taxis. And the first taxi we caught had a fixed price of 30MYR which was double the price of what we should have paid, we would have liked it if the hotel made sure we paid by the meter and not a fixed price. The T.V quality was average, crackling sound etc.

Review 90：Loved the room, and the staff were super friendly.

Review 91：Breakfast was so delicious !! especially the nasi lemak !! The staff name Willy in the restaurant was so friendly and very good service!! This is what a hotel need!

Review 92：The facilities like swimming pool and gym room are a bit far away. And the spa is too expensive.

Review 93：The room design is good and comfortable. Overall environment is relax and peaceful.

Review 94：For the.money that you pay..you cant ask for more.. everthing was perfect. The room was beautiful..modern and clean.. the only down fall will be..reception.. not friendly.. not even smile and did not explain about charges.. just swip my card.. the first room when we got have a problem with aircond.. very noisy and we have to go down and change the room. No apology from the staff.. just said since u want to change room then we only have twin bed.. omg.. like its my fault that the aircond is noisy.. anyway.. was given room 849.. room was beautiful.. but please check the shower stall as the drainage was clog. Order room service... food was delicious.. i order mamak me..fried kway teow and sandwic bord.. went down for dinner at coffee house.. order speghetti marinara and garlic bred.. again the food was delicious.. thank you to the chef team.. your food was supperb. The waiter down at the coffee house was amazing.. can remember the name.. its a chinese guy and a tall malay guy.. you guys make the difference and i will for sure come back and stay with vivatel as the chef and the waiter make my day.

Review 95：I pay rm40 to jockey parking for whole day then I go out to dinner when I come back my parking lot Are parking with another car,then I must parking at the roadside too angry about this hotel greedy behavior.2nd is hotel not ready a shower towel must call operator and wait about 20 min only get the towel

Review 96：The staff manners is good exspecial the bell boy,very good service!

Review 97：The food is below average.. & wait, the waiter not so friendly plus do not take care the hygiene of cutlery properly.

Review 98：The best is the room experience.. the bed & fittings are new & clean.

Review 99：When we arrived, the booking we made through booking.com was not in their system. Luckily, i arrived a few minutes early, if not, the room will be full house. The food in the cafe was good but the cutleries looks dirty.

Review 100：Comfortable and cozy room

Review 101：Price of beer! Like in all KL :(

Review 102：Swiming pool clear and open in good time. Free gym room. Hotel conetcing with shop and restaurant center - if you don`t have to you don`t need go outside for all staing.

Review 103：Only 1 access card for each room...maybe can give 2 cards in case one person needs to go out and one more person have to come down it will be very difficult.

Review 104：The room is clean. Shopping mall linked to hotel, very convenient.

Review 105：The room we stayed did not have an iron and an electric kettle. Certain channels (vision) had noise interference.

Review 106：The location and the theme ofbthe room which had an esthetic feel.

Review 107：The hot water interruption, no bath robe, the floor was wet and dont provide carpet. I had request for a late check out until 5pm since i check in the hotel at 5am but they told me they dont entertain late check out and charge RM100 for late check out.

Review 108：The comfy bed and mirror interior.

Review 109：Staff never recognised return guest and preference. Room amenities never complete and need to call them to deliver items.

Review 110：Good water pressure and reliable wifi

Review 111：it was my third stay at Vivatel, and i do had same problems... connection to WIFI. Please fix this matter.

Review 112：I do enjoy the comfort bed, and almost all i love the location area which its easy to shopping and dine.

Review 113：Room 1226 - Shower : water temperature & pressure not stable. Sometimes it will stop, like the water tank is empty. After abt 20 seconds, it will start to flow with high pressure. Tv : a bit outdated, will be good if upgrade to the one which can use pendrive and wifi connection. Power points : Number of power points are not enough and there is no power points near the bed.

Review 114：Internet speed is awesome! Hotel/room interior design & concept are simply beautiful & unique. Good security system (access card for lifts) Attached to a mall, easy to find food and there is a supermarket in the mall itself.

Review 115：a little bit far from the center of attractions.we have to catch the mrt going back to hotel.we heard a noise from outside that makes us bother because we always shocked with that noise. and we dont know where that noise come from.

Review 116：the room is comfortable, the ac is working so fine, the wifi connection is good. the breakfast we really enjoy..

Review 117：Dont have smoking level room. Viva spa massage weekend, only for guys???!! Room not so clean, have dirty spots and dust here and there, on table and bathroom. The worst is glass panel and glass door in bathroom, please scrub it! Lotion bottle dispenser bad condition, not clean, bad smell and stink, Need to replace new one!

Review 118：Room1109 silver metal design i guess,Like their simple modern design, spacious room even my room just standard room, easy access to mall .wifi good, high floor, nice view..pool with basic gym..good

Review 119：Limited for bed 1king size,always get double single bed.

Review 120：Near to.hukm...easier for me staying before appointment day. Staff good n polite Room clean n comfortable Value for money

Review 121：front desk reception was not friendly and when I request for two card, she didn't give to me. her name was ema.

Review 122：Design was nice, housekeeping was good.

Review 123：Some lights in our room and bathroom were not working. There was also water leak near the windows ledge. Sign of poor maintenance were quite apparent.

Review 124：Free parking and wifi

Review 125：hmm..my room fronted on a busy hiway -een from the 9th floor it was noisy late at night ..KL seems to have a LOT of people who like to make LOTS of noise on their unmuffled motorbikes ...reallly very irritating..i used earplugs and a pillow over my head but am a bit sensitive to noise

Review 126：the room , great bed ....nice staff , very very clean

Review 127：Cant enter the room with the access card. Found empty water bottle hidden beneath the desk,power panel tripped upon check in,torn bedsheet, parking was far from hotel.

Review 128：Very decorative, good internet speed, and not crowded with people.

Review 129：The Bed cover not changed. One of the pillow had yellow stain. Limited TV channels available to watch. Waiting time to get a Cab too long.

Review 130：Proximity of Shopping Mall. Calm environment. Front desk staff very courteous.

Review 131：The hot water is not functioning well for my earlier and this visit.

Review 132：Parking space availability and the hotel room very comfortable same goes to the interior design of the hotel is so exclusive.

Review 133：Online guests treated like 2nd class - eg: no face towels, no slippers, 1 side table, no sofa etc.. Dislike offers that are half hearted. Defeats purpose.

Review 134：Hotel generally good

Review 135：Access to car park a bit difficult.

Review 136：For the first time I have found a hotel in KL that is as described and really does offer good value for money. The 4 star rating doesn't do it justice! Excellent

Review 137：it is inconvenient to exchange car park ticket as every time i have to go to lobby to take new ticket before leaving the car park

Review 138：the room very clean and tidy

Review 139：payment methods , i used my cc and they kept charging me over charge till i told them to cancel all my transaction over my card and i will pay cash, they really did it but still untill now there is a one transaction they took already and waiting for them to return back ,,, hope it comes back befor my bank start to add interest over the amount

Review 140：the hotel is a part of a nice mall where you can find every thing you want

Review 141：in room water heater not hot at all- had made complain x2 but no improvement. Even in swimming pool toilet too the water is damn cold . Then ladies toilet also no open light.

Review 142：near shopping mall. I like design of the room. Staff also fast action when we call for maintenance. But no improvement even we made complaining x2 .

Review 143：Had a toilet flooding problem, after calling the maintenance staff twice, the room was changed quickly.

Review 144：Location, shops just downstairs, value for money, fairly new and very clean.