Swiss-Garden Residences Kuala Lumpur

Swiss-Garden Residences Kuala Lumpur descritpion

Swiss-Garden Residences features 4-star apartments with spacious layouts and modern interiors. An outdoor infinity pool and fitness facilities are available, as well as a sauna and racquetball courts. Free Wi-Fi access is available in the entire property.
Centrally located, Swiss-Garden Residences Kuala Lumpur has direct access to Swiss-Garden Hotel via a link bridge. It offers free shuttle services to Kuala Lumpur City Centre, Chinatown and Bintang Walk.
Modern apartments feature high ceilings and comfortable lounge areas with a flat-screen TV and sofa set. They have a well-furnished kitchenette and dining area. Each has an iPod dock.
Guests can relax with a massage. Other leisure amenities include a playground, game room and barbecue facilities.
Feast on a buffet spread at Flavours Restaurant or have a healthy treat at Green Treats Delicatessen, which feature freshly baked organic breads, wholesome sandwiches, selection of noodles, cake, gourmet tea and coffees.
Bukit Bintang is a great choice for travelers interested in Accessories Shopping, Fashion Bargains and Family Friendly.

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The staff speaks English——Swiss-Garden Residences Kuala Lumpur's staff speaks:Chinese,Malay,English
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Facilities of Swiss-Garden Residences Kuala Lumpur

Outdoors ：BBQ Facilities | Outdoor Pool

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Breakfast in the Room | Buffet-Style Restaurant

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is not needed) and charges apply.

General ：Newspapers | Safe | Non-smoking Rooms | Family Rooms | Elevator

Languages Spoken ：Chinese | Malay | English

Reviews for Swiss-Garden Residences Kuala Lumpur

Review 1：Staff was quite rude. Room was small, not worth the price. There wasnt any baby coat for our baby even we asked about it long time ago. Too expensive!! Breakfast ok.

Review 2：Location was good. Breakfast restaurant was nice. It was nice to eat outside.

Review 3：Air-con leaking for the whole entire 3d2n. Called and report but there were no action taken. Luckily it was only in the living room. Living room air con controller is missing and reported but they didnt replace it until the check out day. Service was okay can be better.

Review 4：loving the bathroom, living room is really spacious, bedroom was really comfortable, spacious kitchenette, price is reasonable! Enjoy my stay there!

Review 5：Currently there is a building site next door and so there was quite a bit of building noise. Hard to avoid to a city like KL with building sites everywhere.

Review 6：Great pool and pool area to keep the kids entertained in the afternoon after hot days out and about. The rain-forest shower was great and breakfasts very nice on the terrace.

Review 7：very rundown, noise from construction next to hotel. i believe there are better options also in terms of location

Review 8：it was relatively good value for money

Review 9：Some lights not working but rectified upon request. Should have been checked and sorted out before guests arrive.

Review 10：Excellent location & friendly staff. Good value for what you pay.

Review 11：Taxi drivers are a pain in the arse. They do not go by the meter and each charge their own inflated prices.

Review 12：Location - close by Bukit Bintang Walk. 10 to 15 minutes to the best shopping centres. We love going to Pavilion for shopping. Parkson is one of our favourite department store.

Review 13：WiFi was poor and often didn't work at all. The staff did their best to resolve this issue which didn't always work. If you rely on the internet to work, be aware that this might be an issue.

Review 14：The apartments were very spacious. Despite the design being quite modern, some of the furniture was a bit worn down. Overall the comfort factor was good with a great view from a top floor. The location is very good. Close to the market in China Town as well as malls and a long street with street food stalls. The staff was very friendly and solution focused in regards to the WiFi issues. Despite the fact that this seemed to be an issue that could only be resolved by the company providing the WiFi, they really did their best to resolve the issue and we found a good solution.

Review 15：Staffs with bad attitude, especially the front desk receptionists. Doesn't seem to know the priority of waiting guests are more important or otherwise. Never be able to give the right reply always. Just bad . The overhead shower in the unit we stayed just wetting the walls rather than our head. Requested to reception for a fix or change to another unit just fall in death ears with sarcastic stares in return.

Review 16：Location and property still quite new.

Review 17：When we got into the room, it was full of cigarette smell, old andpermanent. We asked the staff to do something about it, and they broughtair freshener, it was their only solution. Then we asked to change theroom, as it was impossible to stay there: the windows wouldn't openand we couldn't air the room. The new room wasn't much better,less cigarette smell. Then we looked at the bed linen... That was acomplete disaster: the linen was simply dirty and not fresh. The pillowswere all covered in yellow spots. Again we asked the staff to dosomething about it. They brought "new" pillows and linen,which all turned out to be in the same poor condition. At that point (itwas about 1 A.M.) we started surfing the Internet (which wasunsurprisingly slow and poor as well) for another accommodation. Butthat wasn't everything. Suddenly the air conditioner startedleaking. We had had a long and tiring day, 10-hour road and were readyto accept anything: the smell, unfresh linen, but the leak was "thelast straw that broke the camel's back", we were done and at 2A.M. left the residencies. The receptionist realized everything, saidshe was sorry and returned the money. So we wouldn't recommend thisplace to anybody, there are lots of other hotels near the place, similarprice but much much better conditions.

Review 18：The only positive thing about this accommodation was its location(not far from the centre), but all the negative issues were muchmore numerous.

Review 19：Should have put some more chanels on the Tv .. Otherwise everything was perfect :D

Review 20：If i ever come to malaysia again, this would be the hotel i shall stay :D Amazing breakfast !

Review 21：Breakfast menu need variations & breakfast room too small, swimming pool chairs limited, master bed is too hard and not soft, lobby chairs for waiting limited. gym staff if not trained well and need to be polite and smile. gym staff language limited. book a month ago for good view but get bad view.

Review 22：Swimming pool, staff are good now, gym. Thanks for new year party arrangement. Indian food is the favorite and always full line. The chef is a master.

Review 23：I wish the front line staff will be more friendly and at least a smile when handling customers.One of the indian staff that handle us during our check in did not gave us the actual info regarding the carpark procedure .We have to come back to the counter again to get our payment done n tkt issued where actually we can do it at the same time when we check in.She dont even great or smile.

Review 24：I like the ambience and the hotel as it is clean and child friendly.View is good and room are clean.

Review 25：Not much to do in the hotel itself. . Staff are doing their own stuff. . Only a few would greet n smile to the guest. .Other than that enjoyed staying here. . Would return here again. .

Review 26：Bathrooms were horrifying with horrifying sounds of exhaust fans. Staff is pathetic. Location is nasty, overall bad place bad hotel. Network doesn't work at all they ate our money n told us to wait for 2 weeks to release the hold. Left with no choice except leaving country and running away to singapore

Review 27：Only breakfast

Review 28：Some staff was rude , we stayed 6 days so I observed some are rude not all.

Review 29：Excellent location Comfortable and specious room. Very Good breakfast Over all A+ Can stay again.

Review 30：apartment scruffy only one small saucepan to cook with asked for a frying pan received a scratched pan with food remains burnt on, only one stained settee for a four berth apartment asked for an additional armchair was told not policy. very disappointing building works going on next to the hotel at pool level very bad value for money

Review 31：WiFi in the rooms were slow. Staff need to smile a little more.

Review 32：The rooms very comfortable. The pool was really nice and the ambience and appearance of the hotel was nice.

Review 33：The staffs are not really helpful toward Chinese! Especially when we asked the staff to come and reset and open the deposit box. He took 45 mins and expecting for tip after that. I thought the deposit box should have open before the next guest check-in!?

Review 34：The breakfast.

Review 35：frontdesk staff is working bad, not support customer, maybe they dont have enough knowledge to do job, breakfast is limited, not have choices for eat, so poor it is Very low speed wifi

Review 36：the swimming pool, the tour staff (working at lobby, a black man ), good facilities, good location for eating, shopping

Review 37：The receptionist was not very Co operative but rigid and sort of rude. Internet speed was ridiculous.

Review 38：Location Ofcourse for night lovers as Jalan Allor the famous Chinese food street is right 2 mins walk.

Review 39：Great new year party at the pool. Centeral location for every thing. Value for the money. Staff are very help full. Very nice View of twin tower and KL tower. Good break fast.

Review 40：there were few kitchen appliances, radio(sub woofer) was unheathy, wifi was slow, cause many people used it at new year eve, only after we mentioned on that a wifi router was brang in the room.

Review 41：good place, good pool with view, breakfast is great! many windows in the room, good view! new year eve was celebrated in his hotel - watest and hotest pool party)

Review 42：I didn't like some of the staff as they are not friendly. Second time I came to stay here, air con problem again and plus there is not many selection of channel on the tv

Review 43：I love the room as it is spacious.

Review 44：I hav made booking thru booking.com but they simply cancel my booking without any information and never said sorry regarding this matter. Very disappointed with the receptionist how they handle this case.

Review 45：If I was a guess staying in your hotel for a number of days and had already maded full payment upon check in with deposit I should be given a complementary parking but instead sadly I was ask to pay for the parking. On top of that during my stay i had misplaced the official Receipt after paying for the parking which I need to show it the barrier post upon going out when I when the front reception to get a replacement one of your front office staff told me to pay again but I told her I made the payment why must I pay again just to get another copy? However after she checked with her supervisor finally she said its ok I will make you another .copy

Review 46：The front office staff was very helpful and house keep staff for my room 2105 was indeed accommodating to my needs and was always willing to assist in most of my request.

Review 47：Absent and unhelpful bellhop/doorman/conceirge. I struggled with 3 bags and nobody came to aid even after i entered the hotel and even after i checked in. Hotels allowed non-metered cabs to linger in their lobby. There was no fixed hotel transfer price and the conceirge refused to call a cab for us. Taste restaurant staff closed stations ahead of breakfast end time on at least 2 days. No top up of buffet items until a guest asked for it. Buffet cleared with no last call. Basically they wanted to clear even sooner than breakfast end.

Review 48：The location was convenient. Room and hotel overall was clean and almost bug-free.Pool was well maintained and so was the restaurant. Phone staff were helpful and courteous.

Review 49：We have to move to another room after settling in as the aircons in all the rooms are not working. The hotel shld have check it before the guest stay in.

Review 50：The room is spacious

Review 51：Room furniture was not that good in addition to electric appliances was so old and with broken remote control ----staff took long time (three days) to attend to one request !!!

Review 52：Location was ok near to Arab street and China Town

Review 53：I didn't like staff at all very very tuff and hard and not effectivewith any problem and not hear anything from geust and room very dirtyevery day and I stay 12 nights with no towels everyday problem withstuff about towels and the stuff answer is the hotel rules 2 towelsdaily, my family 4 person with tow towels daily really its crazy rules ,and at the end no one listen to me

Review 54：I like location only

Review 55：Room was a little dated and lacked athmosphere. Quite a big space but sparsely furnished and basically not decorated - making it feel a bit sterile. Pool was ok (looks out over a building site), but crowded with badly behaved children (not the hotels fault, but still annoying)

Review 56：Good location and hotel is not bad, just dated

Review 57：Not all the facilities were open: restaurant & rooftop garden. Something in the room made my eyes water/sore.

Review 58：Nice, modern and large apt accommodation. Staff friendly and helpful.

Review 59：The wifi

Review 60：Everything, I do thank the. Morning Reception staff particularly Ms. Praha and Mr. Raj, for their cooperaton finding the missing iPad charger and cable.

Review 61：The roof gardens were not accessable due to maintainance. The main hotel restaurant was closed due to a private function, this should not happen where there are purpose built function rooms. As a guest it was dissapointing when you discover you can't have dinner or lunch in the hotel and have to go out to get it. We were tired and wanted a spa day before a long flight home after 6 weeks of travelling and were unhappy to have to leave the hotel for lunch and dinner as the restaurant was closed for a private function.

Review 62：The concierge were absolutely amazing. Nothing was too much trouble and they went above and beyond to make our stay comfortable.

Review 63：Simply put floor clorine in the pond yards area without put any notice. We seat on top of the yard then cause my pants and my wife blouse damage. Already feedback to the front desk office manager but they just say sorry. Will be the first and the last stay here. The aircond in room also very noisy and cause not sleep well at all.

Review 64：Wifi was lost the whole two days.The bathroom was designed with glass and even with blinds couldn't protect the privacy of users. CompleteLy shocking design. Especially when construction workers are close by the whole day at the same level. Room had mosquitoes. Reception counter no response whole night. Duty manager responds after 12 hours.

Review 65：The location was good.

Review 66：In dining meal uses plastic plates n plastic utensils.. can do more to.improve presentation of food.

Review 67：Room is spacious. Pool is cool! Good location too.

Review 68：We have arrived around 1 pm, we asked the receptionist if we can check in she said can not and we need to wait till 3 pm to check in or pay extra 150 RM and they will allow us to check in early, so we wait until 3 pm then given our booking confirmation details to the staff then they asked to have a seat at the concierge while they process our booking we have waited more than 30 min to check in, really its worst hotel ever poor service impolite receptionist especially the girl with black mole in her face .

Review 69：The WiFi in the room never worked for the 3 days i booked the room. Last day house keeping forgot to provide us with any towels. Early check-in was painful.

Review 70：The staff was friendly and helpful. Location of the hotel is good and the requested room provided a good comfort level.

Review 71：I had a late check in. Aisyah was alone at the counter attending to a line of guests. We knew there are people at the back office. But none offer to help Aisyah. One lady even scolded her on why she never answer calls at the reception instead of helping her attending to guests.

Review 72：Some of the items and bathroom are spoil and not working properly. Should have some replacement for repair..

Review 73：The room is very spacious and it's good especially for the kids..

Review 74：Facing safety card of lift problem. Go to counter 3 times just can solve the problem. Not inconvenience for us especially with young children during the trip.

Review 75：No big choice for breakfast. To add smoked fish like salmon or Marlin. One can't eat chicken sausage and egg everyday.

Review 76：The space in the appt room. Cleanliness of the room. The roti canal. The chef was making very good rotis. Good swimming pool.

Review 77：room shows signs of wear and tear eg. Toilet lock broken, stains on the walls and the sofa looks very old and dirty. Had a minor misunderstanding with laundry service as at first promised as 12pm next day but it was extended till 2 days after.

Review 78：Nice and spacious room. Great location.

Review 79：Not hotels fault but the traffic in KL is awful. Pedestrians are nothing here!!! Streetcrossing is life dangering!

Review 80：Rooms are great, pool is ok, breakfast is good.

Review 81：The room wasn't perfectly clean, what I expect for a 4 star hotel. The staff at breakfast was too obtrusive and asked several times, if everything is ok and if there is any problems - we didn't like that because we just wanted to have a quiet breakfast. The breakfast itself is just on a 3 star standard (only the fried bread is amazing)

Review 82：The room was spacious and comfortable. Because of the much space it wasn't very cozy, but that's ok. The bathroom was very nice, especially the rain shower. The pool was very good and refreshing. The fried indian bread you can get at breakfast is outstanding. The location is great. There is a really awesome food market street just 2 min walking away. There is a shuttle service to the Petronas towers and China town for free!

Review 83：Front Desk staff very good and excellent attitude. Noticed spoken wellto Arabic customer even though customer was rude. This was residenceside. Front End Manager also assist me with Overseas parcel anddirections. Hotel Business room lady was very helpful and accommodateall request with warm attitude with myself and my Business Guest overallvery good I have used the hotel and residencies many times now.Kindly Matthew Furlong

Review 84：Breakfast could have a bit more variety, but still it was quite enough to get you going.

Review 85：Nice, clean place within a short distance from train station, easy access to Batu Caves, KLCC, etc.

Review 86：Found it surprising that the reception staff sought a cash payment of 150 ringett to access the room before 2pm. We did not pay it and accessed the room regardless, but no doubt it would have gone straight into her pocket if we had

Review 87：The staff needs to be a lil bit more polite and knowledgeable about their surroundings.. As i was asking a few of their staffs about an address i was looking for, they are not sure even when they had ask their colleague... The staff should have done more to meet the requirements of their hotel guests.. Even no matter how busy or fussy their hotel guests might be,the should stay calm and still maintain their professionalism...

Review 88：The breakfast is superb... They have variety kf choices from western to malay and indian food.. The apartment is very clean.. Very pleasant.. The view was nice as i was staying on the 31st floor.. The swimming pool was great.. Eventho i get to swim for only 30mins as i have a flight to catch and the previous days i was all out the whole day..

Review 89：Internet was not really available in the whole apartment but that was really not even an issue

Review 90：Everything was amazing. And amazing view from the room. Incredible deal for the price

Review 91：My booking comes with daily buffet breakfast for 4. Food is delicious but it would have been more exciting to have breakfast if the menu had more variation from day to day. It was also unfortunate that the sauna at the female restroom and the launderette are under maintenance during our stay (Oct. 18 - 21). We had difficulty in drying our swim suits after our morning swim. Wifi signal is poor in the bedrooms and is weak in general.

Review 92：I got a 2-bedroom suite at the 29th floor facing berjaya times square on Oct 18-21. My mom who is very particular with space and visual appeal of rooms was very impressed. Staff are also very friendly and accommodating especially those who were assigned during breakfast. They give you nothing but the best service and best smiles! Room service also did a great job in maintaining cleanliness and order in our suite. I love how it is strategically located in a peaceful area. If you love shopping then this place is just right for you as you can just walk to Bukit Bintang shopping malls such as Sungei Wang, BB Plaza, Jalan Alor (street food), Fahrenheit, Low Yat Plaza. Teksi charged us 25 RM from KLIA2.

Review 93：Reception service was TERRIBLE, always queues of more than 15 minutes. Most of them were clueless and confused, english needed to be improved as they frequently misunderstood us, even though I was Malaysian! Cleaner also knocked on our door both mornings because he wanted to clean it, the first day at 9am! They need to reorganise his schedule to come in the afternoon. TV reception bad. Construction going on next door at the same level as the outdoor pool. Had to pay to use the "business centre" at the hotel, and wasn't informed of this despite being directed to it twice...

Review 94：Great large room, large swimming pool and gym, good-ish location. Has so much potential, clean.

Review 95：North tower rooms were overlooking building site, the first room,after checking one window wasnt able to secure lock.2nd room smelling of cigarettes. Poor WiFi

Review 96：Good location and transports connections. Changed rooms twice, but staff was quite helpful.

Review 97：Not impressed with the accommodation, very average, bed was the hardest we had slept in felt like the floor. noisy with lots of children. Breakfast was fair. Unfortunately we had been spoilt in KL with some excellent accom previosly. Would not stay again.

Review 98：Was not much that we liked, would not recommend. Location was within walking distance to restaurants etc.

Review 99：The facilities are not taken care of very well, need more maintainance and upkeep.

Review 100：The spacious room and location of hotel. Amazing housekeeping staff.

Review 101：Construction right outside spoiled the view a lot plus made the pool area very noisy. Hotel felt a bit deserted. Windows weren't clean at all. Overpriced food and drinks. Wouldn't stay there again- KL has so many better hotels to chose from!

Review 102：Location walking distance to Chinatown and other dining options. Nice pool.

Review 103：The room wasn't as nice as the photos on the website. It's more like a 3 star than a 4 star hotel as it has cheap fixtures and marks on the walls. The receptionist was rude and unhelpful. The staff in the 'Green Treats' cafe were also rude and the food was poor.

Review 104：5-10 minute walk to shopping centres. The lobby was lovely. The breakfast staff were friendly & hospitable.

Review 105：A bit short on utensils and no washing-up liquid provided.

Review 106：Roomy and comfortable apartment. Close to Bukit Bintang - restaurants and shops. Very close to Jalan Alor for hawker stalls.

Review 107：I should check the review first before stay here, lousy lied five stars, and still using of swiss name to trap peoples to stay. 1. Dirty room, many hair 2. Un maintenance environment of room 3. Un professional staff, reception and concierge 4. Dirty bed sheet with a lot of marking 5. Definitely not standard of five stars 6. Way charge too much for this hotel 7. Shower tab with water everywhere 8. Budget hotel still much better than this 9. Leakage AC and whole room are wet 10. Lousy WiFi with 56kbps, thats reason free

Review 108：The Location

Review 109：No P&C for in house guest! Outsiders can just go to the bellboy/security, tell them the name of the guest and they can access to the level/floor easily! This is so important for the in house guest.

Review 110：Im doing a complaint so pls read this properly !! im noorfaseha binti safhee . u can check the cctv or your poor filing system that I've checked in at your residence on 8 october around 4 pm. u will see how poor ur management are !!1. really bad service!! poor management !! i came on that day after work to celebrate my bff's birthday. we were so exhausted on that day. but your poor bloodiful stuff make it worst !! I did not asked to call the manager because we were late to prepare for the surprise party. u can re-train your staff better after what they did to us that day. I'm not expecting this kind of service from a 4 star hotel and residence coz I myself work as a receptionist in a hotel. I know how a good management should handle this kind of trouble.First of all, the problem started during the check in time. we had to change our card twice, oh fyi our room number was 22209. TWICE! just because of the stupid card can't access the door. we had to went up and down to reception just to change our card. We have asked a housekeeper who we met in the elevator while we were on our way to the reception. surprisingly she was the one who asked our help to go to another floor. she can't even help us! what ashamed !2. poor facilitiesThere was no phone which can we use to call the reception where on that time we were stuck outside of the room. AGAIN we went up and down again and again and again. We can finally get in our room then but another worst thing happened ! after 10 minutes we stayed, the aircond is leaking and the carpet in front of the television was already wet. we were so mad at the moment and informed the reception. gladly, the technician came fast (luckily only this u can proud of) but it still just wasting our time to wait him repairing the aircond. it was about 15 minutes, the technician told us that he can't repair instantly bcz he afraid the aircond might leaking again. so he advice to call reception to change room.

Review 111：Its not clean at all ... bed sheets not clean ... classes and plates when you go for breakfast are really very bad you cant eat or drink on them ... wall has cracks on it

Review 112：Location is nearby everywhere in Kuala Lumpur city center... its walking distance from everywhere around. Staff are quite good and helpful most of the time

Review 113：The sunken shower/ bathtub. Couldn't understand the logic on it. :)

Review 114：Value for money for the rooms. Nice gym & pool. Safe carpark. Near to eating places across the road at Jalan Alor.

Review 115：I got a free upgraded room, then when I opened the room, the room was occupied by others. I am afraid and we return to the reception, we are curious whether is it safe security in the accommodation? How can a occupied room can be rent out again??!!!!

Review 116：Staff not available specially at night and not cooperating They didn't change beds cover from previous customer Internet slow Breakfast poor

Review 117：Location

Review 118：People proceeding with my check in not friendly or even smiling at all. Cigarette smoke all along the night coming out from air con system exhaust. No apologize from the responsible when notifying it during my check out. I shortened my stay by 2 days because of the above. No apologize and don't look affected by the incident. Not even sure they are going to investigate as they never proposed another room for me to stay the booked duration. I finally paid for 3 nights even if I stayed only 2. No plug for shaver in the bathroom.

Review 119：The service was terrible. considering this is a 5 star property, i expected a LOT more. Had the staff was very unhelpful. When we asked for a taxi the driver was trying to ask for double what it should be and the bell boy made no attempt to help us to get a fair rate, he simply told us what the taxi driver asked for. As if he wanted to help him rip us off. When it was raining and i asked the receptionist for suggestions for what i can do, she told me that when it rains she stays home and sleeps and recommended i not leave the hotel..we managed to do something on our own. When we returned our beach towels to the attendant in the gym he flat out asked for money. He hadn't given us any service..we were just returning a towel. The wifi was horrible, we had to sit next to the door to get a connection,and even then it was very slow. Was impossible to get a connection in the bedroom. The building itself needs tending too. Many walls were really dirty, we had a hole in the bathroom wall. They ran out of towels on our last day and instead of leaving our used towels they took them and we had no way of drying our hands until 9pm that night, even then, they only gave us 2 bath towels, no hand towels or bath mat.

Review 120：We got upgraded to a better room. Breakfast was nice, but they would take a while to refill and even when they did, they only did a bit and it would be gone quickly. Pool and gym were really nice.

Review 121：The wifi is very bad. Pls improve. This for me is a reason not to return.

Review 122：I stayed in residence suite. The studio is huge. We had issue with the window and our problem was fixed immediately. The cutleries provided is minimal. Suitable for light food preparations - making toast, heating up takeaway food. Excellent value for money. Staff at the gym was extremely helpful and friendly.

Review 123：Not anything serious, just weak wifi connection, aircon was abit rusty. Missing aircon remote, missing tv remote cover. Other than that it was brilliant.

Review 124：Definitely liked the service the staff provided, efficient, friendly, and gets the job done. The room was amazing with the view facing the twin towers. Spacious, clean and nicely maintained. Best part was the shower with the lower step bath.

Review 125：The bed and pillows were not clean and smell bad, towels are missing, Drain of wash basin blocked

Review 126：The building is well designed and includes nice faicilities

Review 127：No other Facilities provided like washing machine, Hair Dryer, Utensils, basic cleaning products in the room as specified while booking for the room.

Review 128：We arrive at 11.30pm and they refuse to take the uae money they asked usto find exchange or cancel the booking with charge .we requested them totake my passport plus 1000 drh till morning so we can exchange but theyrefused and we walk over hour to find exchangeIt's the worst hotel ever I don't advice from booking to do reservation for them customers as we trust booking The stuff have bad attitude No respict for the guest Many customer Fogh with the stuff because they not professional and rode I gave this hotel zero

Review 129：Nothing

Review 130：On the 2nd day I was trapped alone in the elevator for about 10 minutes before they finally got me out (after a violent and shaky decent for a couple of floors). No apology or anything. Then on day 4 all the elevators were offline for at least 2 hours, I was on the 17th floor and had to go down 34 flights of stairs to get out. They just said, 'we had signs up warning everyone' maybe so, but not signs that were clear or in english. When i brought these things up at reception I was basically told "too bad" by the staff there. I go to KL often but I will not be going back there.

Review 131：It's nice and close to all the best parts of KL

Review 132：The pool area was not as nice as it looked on the websit was a little dirty but still good for a little swim

Review 133：Hotel was great very clean and staff were helpful

Review 134：One time the bedsheets didnt look clean. They immediately changed it as soon as I requested it. It never happened again during my stay

Review 135：Staff were very helpful and friendly. Nessa and Yahya assisted me very well. The room was spacious and loved the view. I took the an upper floor room The wifi was good in my room.

The Fine Print

A refundable deposit will be collected upon check-in for incidental charges.