Berjaya Times Square Hotel

Berjaya Times Square Hotel descritpion
Berjaya Times Square Hotel offers direct access to a mall with an amusement park. The hotel features a pool and sauna. A fitness center and 2 racquetball courts are available.
Hotel Berjaya is located in Kuala Lumpur's business and shopping district. It is a 6-minute monorail ride from KL Sentral Train Station and a 45-minute drive from Kuala Lumpur International Airport.
Berjaya's spacious rooms feature modern comforts including an entertainment system and cable TV channels. Tea/coffee makers and minibars are included. Its private bathrooms offer bathtubs.
Hotel facilities include a business center with secretarial services and car rental services. Guests of the hotel enjoy free private parking privileges. A playground is available for little ones.
American and Asian dishes can be enjoyed at Big Apple Restaurant, which also offers city skyline views. Broadway Lounge serves light snacks and refreshing cocktails. Samplings on the Fourteenth Restaurant offers a fine dining experience accompanied by spectacular city views.
Bukit Bintang is a great choice for travelers interested in Accessories Shopping, Fashion Bargains and Family Friendly.
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The staff speaks English——Berjaya Times Square Hotel's staff speaks:Chinese,Vietnamese,Filipino,Malay,Japanese,Indonesian,English,Arabic
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Facilities of Berjaya Times Square Hotel
Outdoors :Outdoor Pool (all year) | Grounds | Terrace
Pets :Pets are not allowed.
Activities :Golf Course (within 2 miles) | Ping-Pong | Bowling | Racquetball | Sauna | Fitness Center | Spa | Massage
Food & Drink :Restaurant | Bar | Special Diet Meals (upon request)
Internet :Free!WiFi is available in all areas and is free of charge.
Parking :Private parking is available on site (reservation is not needed) and charges apply.
Services :Room Service | Car Rental | Shuttle Service (surcharge) | Airport Shuttle (surcharge) | 24-Hour Front Desk | Express Check-in/Check-out | Currency Exchange | Tour Desk | Ticket Service | Baggage Storage | ATM on site | Concierge Service | Babysitting/Child Services | Laundry | Dry Cleaning | Ironing Service | Shoeshine | Suit Press | Daily Housekeeping | Meeting/Banquet Facilities | Business Center | Fax/Photocopying | Hair/Beauty Salon | Souvenir/Gift Shop | Honeymoon Suite
General :Newspapers | Safe | Chapel/Shrine | Shops (on site) | Convenience Store (on site) | Non-smoking Rooms | Facilities for Disabled Guests | Family Rooms | Elevator | Designated Smoking Area
Languages Spoken :Chinese | Vietnamese | Filipino | Malay | Japanese | Indonesian | English | Arabic
Reviews for Berjaya Times Square Hotel
Review 1:The bed that I had during my recent stay was slightly hard and the bed stand was squeaky. But the other bed was soft. I guess this is due to heavy usage but it was manageable. Still managed to get a decent wink.
Review 2:We stayed in a Premier superior room that was very spacious for a group of 4 adults. They have a team of housekeeping who always make up the room to perfection every time. All the staffs, from frontline to waiters to housekeeping, in the hotel are friendly and courteous. Loved the breakfast range. Stayed there for 4 nights and breakfast menu changes every day. This is my fourth time staying at Berjaya Times Square Hotel and I never once get bored of their breakfast selection. Rooms that I have stayed in so far all offered splendid views. Even when it was a low floor, we have a beautiful view, especially during sunrise and sunset. Gym and swimming pool was well maintained. No faulty equipments in the gym. Even provided gym towels at the gym despite the ample towels provided in the room. Loved the fact that the hotel is connected to the mall and the train station. It is so accessible and makes it safe to move about when you return to the hotel at night. Everything you need is found at this hotel. I would not hesitate to recommend this hotel to anyone who visits Kuala Lumpur. Kudos!!
Review 3:The breakfast were always crowded and the food was the same throughout.
Review 4:The staffs were great. My room had some minor issues & the duty managers, Mr Ridwan, Ms Winky & Ms Ria help me to sort out my issues in a very professional manner
Review 5:The twin share pre-booking wasn't honoured, but in 20 ,minutes they had arranged three twin share rooms for our party of 6. Very flexible.
Review 6:The pool view at night, but beware slippery edges. Variety of eateries in the same building, and access to rail network. Good room sizes.
Review 7:I don't like the fact that the lift/elevator is a lot but still not sufficient for all the residents. Always have to wait quite a while for the lift to come or for it to be empty.
Review 8:I love the location it's really strategic. Surrounded with shopping complex.
Review 9:None.
Review 10:I just love the hotel from the first time I arrived. They have always been so good. And I even get the welcome amenities from the hotel for my return stay.
Review 11:Here goes, we booked BERJAYA TIMES SQUARE like a month plus ago. We checked in after 4pm.Asked for our reservation, what i was surprised to know that, there isn't any suites available left for us to stay for 1 night during our 6 nights of stay. We were like, we booked it, better have it.So the recovery was that we were given complimentary breakfast for the rest of our stay at their Big Apple Buffet Restaurant. It's breakfast, we have to wake up every morning for the breakfast and have to sacrifices our sleep. Which made us so tired at day 4, we were already tired just because we were catching up with the breakfast and get out from hotel. Should have bargain for more complimentary items there for the unnecessary waking up reason.Back to the service, the bellman service. Day 1 we were told to get into 2 separate rooms. Day 2, we will be going to our suites. Now the best part. It was 4pm, receptionist told us that he will send his staff, which is the bellboy, to our rooms immediately and help with the transfer of rooms. We waited for an hour, called the front desk nicely, half an hour afterwards no one came, called again, telephone was useless in room 1, need to go room 2 to talk to the person on the phone, shouted and slammed the phone, went down to the receptionist, shouted again given them 15 minutes, heart pain, went back up, soon bellboy came at 6, that took 2 hours, went to our rooms, FOR THE WHOLE 6 NIGHT, WE HATED BERJAYA TIMES SQUARE.Our rooms toilet heater was down, called maintenance late night which was like at 12 or 1 in the morning. To be honest, i have called for the maintenance 4 times. Still, no improvements on what to be fixed.Not all hotels gives bad service and experience, its is base on luck, truly. But because of luck, we will never be staying in Berjaya Times Square anymore. The recovery is just not enough. Customer are lawfully right at times especially tourist.
Review 12:If you want to get into higher level for ur room, you may want to click on, smoking rooms. There will be opened top windows for a smoke ventilation but you can climb and close it yourselves, becareful though. I dont want to hear news about someone falling down from a high-rise hotel. Location is great, if you are from Singapore, take the coach, Grassland or Starmart or there are some other bus coaches which stops right in front of the hotel which is very convenient. Theres a mall located below. Okok laa not bad. Getting around is very convenient. Monorail connect from Berjaya Times Square. Do your research on their train stops on where it goes to before getting there as you will need to know places which excites you for the train lines.
Review 13:Cleanliness was horrible! Our room wasn't done although we checked in at midnight; it was very dirty. Changed us the next day to another seemingly better room where after half an hour we found cockroaches under the sofa. We complained and they moved us to yet another room which they called "vip" room and offered us dinner, which turned out to be only a main course and a drink! Very horrible experience. Save your money!
Review 14:Location was good for shopping although it was an average mall
Review 15:Services render by Housekeeping very efficient and courtesy. We love the breakfast there a lot of varieties to choose. Near shopping centre Safety of the Hotel very Good due to the way all the Securities doing their job. (Efficient)
Review 16:The furniture very old, dirty feeling and dirty spots on the lounge. This is not a 5 star hotel. View that they gave us was infant of a construction site and Iv requested a city view. They told us that by the next day there will be a room given to us as what we requested. At the end they offered me a room with the same view. The front desk staff are so careless . It is a very busy and crowded hotel. You would have to wait more than 5 min for the lift.
Review 17:The buffet breakfast at the big apple restaurant was good
Review 18:Lack of service staff around the pool area, but when you see MYR28 for one can of beer... probably no one buying (most expensive i've seen in my travels anywhere!)
Review 19:We had a nice big superior room, buffet is good.
Review 20:The second room bed we changed to was bad-sinking in the middle. Bathtub hot water wasn't working either. Lifts all had faulty card readers on the right side. Not sure if they were understaffed but room service food trays and random litter could be seen lying in the hallway for the entire day.
Review 21:The rooms are spacious and facilities are good. Staff are helpful and location is awesome- right next to the mall! Food street and massage palors are 15mins walk away.
Review 22:Staff so accommodating. No rooms for complaint. You may even request for late check out. Kudos to the staff and how they value customer satisfaction.
Review 23:Sadly the toilets are not to my standard. Quite rundown. Other than that, an enjoyable stay.
Review 24:The location is the best. Prime area. Walking distance to other malls. This is enough for me to give it a good rating.
Review 25:This place is rated 5 star!!! it is a bad reputation for your organisation to adversities this as a 5 star Hotel. So dirt, we and old we moved out the same day even thought we had paid the full amount,
Review 26:The pillow is too soft. We had stiffneck bcos or that. And the sofa was not enough for the whole family to chat. Have to provide microwave also.
Review 27:The kitchennette and rooms
Review 28:The stuff were so rude and if you talking with them they can just ignore you and talk to someone else. And that happened to another lady as well !!
Review 29:Nothing
Review 30:Overall is fair for the 5-star,only the charges from the on-line invoices is differently bills to my credit card by $S135 more for 3 night stay up from $830.how come ?can show me the breakdown
Review 31:The integrated family outing resort.
Review 32:Maybe its time to change ur TV. Well i still appreciate ur technician helped. On Saturday afternoon something happened, while my hp being charge in our room and suddenly my daughter hp on bed it start msg 1 private msg to my fb. What do you think will you be scared :) #3314
Review 33:Everything were fine even the welcome request too.
Review 34:- hotel facilities need an uplift. - tv color and reception is really bad. - shower towel has foul smell. - someone came into room while we were out. the pwr cct box cover was left open. the kitchen cabinet upper door is left wide open. Concern on unknown stranger came into room without advance notice or post notice to inform us. - BEDSHEET seems like did not change. Will not think of this hotel as top priority selection now.
Review 35:Hotel location is ideal.
Review 36:This was my second tripe to this hotel.i was pretty disappointed.front office staff was a sad story.i guess it was the very peak season this hotel and the staff where very tired getting the job done.i really dont want to come back here.but location is very good.
Review 37:Old fashinoed furniture...and TV also.Big walking distance between west and east tower. Breakfast and recepcion only west tower....Recepcion very poor decoration...This hotel is not 5 stars...The pictures..are look better everything as real experience.
Review 38:Good location ...friendly crews..good roomservice
Review 39:The light goes off in our room while we were celebrating our 25th Years wedding anniversary.
Review 40:Location of the Hotel in the Mall which is convenient to my wife.
Review 41:Toilet maintenance very bad, cockroach, Water leakage, toilet set too old. Sofa set very dirty and stinky. Booked hotel at one price and paid almost double. Telephone set broken.Doors in the room falling down........BED BROKEN MAKING NOISE. Air conditioning system making too much noise outside the room, could not sleep. ( RM numbers 2608, 2303,2310.)
Review 42:location
Review 43:There seemed to be some sort of plumbing issue as water in the basin, toilet and the shower took time to go down the drain.Wifi in the lobby and near elevators worked fine. However, no wi-fi signals in the room. TV had only 3 or 4 English channels.
Review 44:Location was excellent. The hotel is attached to the Times Square Mall, which is one of the most popular 10-storey mall in KL. Also has a 7-Eleven on the ground floor. Beds were great, AC was perfect. Rooms were spacious. Bathrooms were large, with a tub as well as stand-shower. Had a nice and small kitchenette with a sink.
Review 45:The price is a bit too steep, I could get a cheaper room for the same location (opposite Berjaya Times Square), if I were to stay at Melia Hotel.
Review 46:The location is excellent, staff are helpful and friendly.
Review 47:The reception when checking in is very cold and unpleasant.
Review 48:One of our room and the living suite aircon not working for 2 days. Another suite room for my parents water heater not working even after complaining to hotel. My parents got to shower in cold water and my children slept in a non aircon room for 2 days.
Review 49:The same room smell of heavy cigarette smoke. The other room was not avaiable during check in time at 2pm. They promise to send me the keys when ready but did not. At 4.30pm I rang up reception and only then did a staff send the keys to me unwillingly.
Review 50:One of our room had the twin tower view, it was beautiful at night.
Review 51:Requested for a room with klcc view, the counter staff actually takenote of this request during check in and mentioned that the room was notready until a later time. Eventually this room wasn't given, tofurther add on to the disappointment there were dead cockroach found inthe pantry.
Review 52:the safe is not working.no bathrobe provided.best of all no towel services at the pool compared to major hotels
Review 53:its located in d mall..with many atm machines.That is v convenient
Review 54:Excellent location. Convenient to go anywhere with train station right at the door step of the hotel. Great place for shopping & entertainment all in the same vicinity. Breakfast was great too.
Review 55:Bathroom floor had water for long time, does not run away soon
Review 56:Fantastic location, convenient spacious rooms, great breakfast, early check in, direct access to mall, large swimming pool.
Review 57:The toilet is very poor. Cannot full flush. No sprayjet to clean thesitting cover. No tissue box outside. Kettle was hidden inside thecupboard, unlike other hotel it display on the small pantry area.
Review 58:We like to stay there because convenient to go shopping mall.
Review 59:1. Why do we need to pay for the carpark. 2. There is not much TV program to see. 3. The SOFAR in the room is all way out of service
Review 60:The place is convinece, and the staff is very friendly.
Review 61:For a room that huge, tv was relatively small and outdated. Lol
Review 62:10-15 mins walking distance to Pavillion.LRT linked to the mall/hotel building. 10 storey worth of shopping damage at your finger tips. Which caters more for young adults. About 10 mins ride to chinatown.
Review 63:Reception Ms Karen was so helpful and i got alot of info from her about the hotel and the place arount it.When she saw my mum walking slowly she also recommend to used wheelchair that are provided in the hotel. I stayed at rm 3803 the attendent also very helpful.All the Staff we approached are helpful,we enjoy staying there as it was recommended by a friend of mine in singapore and next year might be coming for holidays there too.
Review 64:The rooms were not that clean, a lot of dustmites, got a terrible rash fr the carpet and the sofas which were not clean at all.
Review 65:Nothing. You just can see with your eyes the preferential treatment given to different races and ethnicity.
Review 66:Had a funny smell in the room. Design and furnishings were older than my grandfather. Cleanliness was the worse I ever had. Pillows were all stained and mouldy!! 3 stars hotel don't even look like that!! Hand towels will only be provided upon request.We had 3 persons but basic necessities such as bedroom slippers, bath towels were all short change. And too many others to mention Almost Everything had be Request. No initiative. Worse experience ever.
Review 67:Worst hotel ever but location was really good.
Review 68:Everything about the hotel, thumbs up. Hotel room was big, clean & beautiful. Good location. Staffs were very friendly & polite. Will always go to Berjaya Times whenever we go to KL.
Review 69:It was shabby and Windows VERY unclean, with net curtains dirty. shower doors and taps not clean. Basically no finesse
Review 70:Found it shabby. Thought it would have been better. Booked a suite and no sofa in it.
Review 71:Smelly corridors, children yelling next to my room. Booked for a large bed, got 2 small beds instead. Room was strictly ok, nothing extraordinary. Inspite of requesting for an early check-in, staff made to wait 2 hours to be able to check in after I had a long flight, they didn't even bother to offer me anything when waiting. Gym is very small, with what looked like old equipment.
Review 72:Within walking distance from shopping malls, cafés, restaurants
Review 73:Bath tub is rusty, mattress is sunk in, water leak from toilet bowl, hair dryer stop every now and then when blowing hair, 1 of the sink in master bedroom can't use cos water can't flow down as the switch behind it is faulty.
Review 74:Supposedly my vacation is for 3 that include my 5 years old Daughter but for 2 nights there makes us become 4...and I don't know who is the other person and she appears only 1-00 am but I keep it among my family
Review 75:The location is very convenient. Near to Sungei Wang, Lo Yat and other great malls. It is also near to the monorail. easy to travel to other areas.
Review 76:The staff is really friendly and we booked a superior room. Apparently,their rooms were fully booked so they gave us a family room instead. Imust say that it was the best room ever. Very big for the three of us.Overall, Love the room and I would recommend others to try it.
Review 77:We discovered 2 baby cockroaches in the room. Complain was made and staff came and spray the room when they were 2 small children. Poison gas! I should have complain to the front desk. But i did to housekeeping. My bad!
Review 78:Easy access to the theme park and shopping center.
Review 79:I've booked and paid for the room yet when i want to check-in the staff inform that all room is full and i need to wait for check-in and i only get to check-in about 5pm even we arrived there before 2pm
Review 80:They manage to replace my booking with serviced suite because all room was full
Review 81:For muslims can plse fix the direction of kiblat in the room.-suggestion.
Review 82:All in one hotel..with shopping mall.appreciate the grant of extended check out time.
Review 83:We got our keys at 6pm! We only stayed for a night.Its unacceptable as 3different staffs giving 3 different reasons for delaying our check intime.I Came to the counter 4 times with 4 different timings & theroom is still not ready yet.We purposely chose bts Hotel as we thoughtyour hotel have that standard and looks perfect to celebrate mydad's birthday but its all ruined because of your bad service.IDefinitely wont recommend my friends or relatives to this hotel.Notworth the money.Waste my trip,waste 3hrs waiting for room key.Staffs arenot well trained.Took so much time to process 1 booking for check in.Bygiving complimentary breakfast & airport transfer cant give back thetime you guys have wasted on us & cant go back to the day tocelebrate my dad's birthday as what we had plan for him.This is theworst staycation that my family & myself have encountered.
Review 84:Slow check-in but it was fine cos I understand its the sch hols.
Review 85:Well equipped ammenities. Cleanliness 7/10. complimentary bed for my grandmother.
Review 86:Staffs are not attentive. Had to wait the next day for a mere hairdryer to be delivered to my room. And housekeeping staffs just entering room to check about the hairdryer. He didnt believe me as a guest when i told him it wasnt in the room. I felt uncomfortable they coming to my room. Pool is sooo small to accommodate big hotel like this. Its look like a children pool especially during school holidays. And the facilities is so poor. No priority taxis for hotel guests. Horrible in general.
Review 87:Only the location.
Review 88:Outdated furniture I've seen better 2 and 3 star hotels in kl! Ifyou had to live somewhere in the area, pick bts, else please look foranother place. Specially if you are given a Tower a apartment - Lobby isin Tower b
Review 89:Location
Review 90:Love the hotel big room ,swimming pool, my kids love to swim and there's a playground for children, shopping under one roof. Many restaurant. Good view love this hotel
Review 91:Very poor reception and reservation. after extending our stay, they asked us to check out. while checking out they offer us to extend! They have the oldest furniture in the world! I don't recommend it to anyone.
Review 92:Adjoining bathroom and toilet, I had to be on top of my voice every time because my children kept locking both sides of the door. No sprinkler makes it quite tedious to wash up my baby girl after she passed motion.
Review 93:The room is so big, the view outside, the food be it at the buffet breakfast or room service.
Review 94:Reception should be more "emphatic" as in my booking request I asked for the possibility of an earlier check in being with 3 small kids. Family room was granted only at 15.00 exactly...
Review 95:Excellent location of hotel with direct access to Berjaya Times Square Mall. Huge swimming pool and excellent service by staff at breakfast.
Review 96:Aircon not functioning well. Luckily it was our last night stay. Toilet facilities, prefer water spray then separate bidet. More user friendly esp for elderly.
Review 97:Of course the location, mall, food & easy assess to public transport.
Review 98:Found a few cocroaches , need to improve in maintining hygiene. Especially their Sofa.. Please have a look beneath the sofa. It is dirty.. Not a good image for an exclusives hotel..
Review 99:I like the location. Got acesses to go directly to the mall & Monorail..
Review 100:Check in needs to be speeded up with more staff. I waited an unacceptable 20+ minutes.
Review 101:Excellent central location. Convenient for Time Square Mall. Good pool area. Good buffet breakfast
Review 102:I was hoping to stay in Tower B, not Tower A. :)
Review 103:Almost everything.Loved Jojoba Spa, the swimming pool and the gym. I also enjoyed the fact that I could shop within Berjaya Times Square. There was no hassle of having to take the lrt here.
Review 104:I can smell cigarette smoke at the corridor although I was on the non-smoking floor. Sometimes had to wait long for the lift but this was not a big issue for me.
Review 105:My family stayed at the 2-bedroom apartment on the 30th floor. Bedrooms and toilets were very spacious and we got a good view of the city. Despite other reviews that the beds were hard and the TVs were old,I felt the beds were comfortable and there were 3 LCD tvs in the apartment. Wifi connection was generally good. There was a wide selection of breakfast mostly of local dishes which were fresh and delicious.
Review 106:Room is ageing need some Reno. Air con circuit breaker keep shorting have to reset it quite a few times. Bathroom facility is not good although it is big and spacious.
Review 107:Location is good
Review 108:Room phone DID dont seem to work correctly. Had to use my mobile phone to call to mainline to connect to housekeeping! Several Pillows hard as rocks! Toilet doesnt flush well. Many areas of the room not minimally maintained eg, the door frames rusting, piant peeling of tables. Definetly need new sofas. Worst of all..we still was charged for parking!
Review 109:Pool open till 10pm. Mall was part of hotel. Parking was accessible, direct lift access to hotel. Clear security presence. Security officers were seen caring out duty accordingly i.e not slacking off.
Review 110:The staff services, room service and the facilities .. Staff at front desk was not doing a good job on activating my room card and i have to travel from one tower to another tower .. Room service was very bad, i had to wait for a cup of ice for almost 45mins and my dinner for 1hr plus .. Aircon was not that cold and i cant believe i sweat during my sleep ..
Review 111:The location is convinient to get food, shopping and leisure ..
Review 112:You have to ask 3 tims to get drinking water.rome clining is very poor.not helpfull in the resturant , i stayed for 3 nights , i asked for some thing very easy to feed my kid (steemed veg) they said we dont serve any thing out of the lest .anyway i am very sad.
Review 113:Location is perfect. You have every thing close by.
Review 114:Asked for a early check in as we flew 6hours and traveled 9-10 hours get there and arrived at 10am, unfortunately had to wait about 3 hours in the lobby and then got told they had a room with 2 single beds instead of a double available otherwise wait longer, we took the 2 singles as was very tired and just wanted a shower at this point but for a young couple just wasnt good for us!!! Found staff to be very rude and unhelpful. Wouldnt stay again very disappointed.
Review 115:Loved the view from our room. The suite was very nice and big
Review 116:There is no light around the children swimming pool. It appear darker in children swimming pool at night. I prefer lighter surrounding like in adult swimming pool.
Review 117:My bathroom had a water drop from the ceiling. Due to this wet floor my daugther had slip inside the bathroom. Kuddos to the maintenance that come and solve the problem fast....
Review 118:The spacious room & bathroom. The large swimming pool. The speedy maintenance. The variery of choice in breakfast. The location is above the berjaya times square mall
Review 119:The two rooms aircon not factioning and the bathroom towel hanger are not fixed
Review 120:Location and the very spacious room. very beautiful view. Staff very accomodating
Review 121:Yes I do have something to comment on this. The check time is very late and check out time is early. Late by 1 min we have to pay.. that is so ridiculous. And you guys need to look into the waiter. We have 4 of us in the table but only approach 1 of us whether we wanna coffee or tea. Thy don't even bother to clear the empty plates.. we have to put at the next table.
Review 122:Thes best is the room comfortable. The viewing. The swimming pool is cool my kids love it.
Review 123:The room was in the East tower and was quite a walk from reception.
Review 124:The room was large and comfortable. Breakfast was good with decent choices to suit a variety of tastes. Proximity to central KL and shopping.
Review 125:This is the 4th time ii had been staying Berjaya times sq hotel When my first stay at this hotel was great And is at west tower. This recent trip 21/11/2015 A very disappointment trip I stay at east tower 1. The house keeper after clean my room, they didn't give me bath tower. I called for request tower. They didn't apologize at all 2. Didn't give me mineral water 3. The mini bar lights suddenly spoiled in the middle of night. The lights blink blink non stop. 4. For the east tower, the parking lot hard to find And the most importantly The prices already increase getting more expensive and breakfast not included Really not worth! Hope this hotel can take note about this feedback and make some changers Thanks
Review 126:They lock the room 2 hours before 12 . To forse you to check out at 12 pm sharp. This is not acceptable at all.
Review 127:Everything excellent. Special regards to Ms. KAREN She was free expert smilling person.
Review 128:The rooms were not ready even after check in time. We had to wait for a few hours after.
Review 129:The staff were nice and attentive. The location was very good. The concierge and bell boys were the best.
Review 130:Rooms were old and carpet dirty. The 'kitchen' was a room with cupboards but not one knife/fork/bowl and no microwave even so it was a waste of time having it as there was no way of cooking/heating anything. Air conditioning did not work in the bedrooms and took several hours to be fixed, two nights later the air conditioning to the whole suite stopped working. We had to move rooms once as there was a horrible smell coming from one of the toilets. We saw a cockroach in the baked beans in the breakfast buffet and when we advised a staff member, they removed the spoon and left the whole container of baked beans there.
Review 131:Good location, two bedroom suite was good for our young children as there was plenty of space for them to move around.
Review 132:Package deal for Family Rm & Theme Park should be more fexible between the Water & Amusement venue. Block B for reception & check-in but Room given at Block A, quite a distance, very inconvenience, require taking lift to 15floor for transit from Block B to A & vice versa to room. Room given had old Wardrobe, TV cabinet, LCD TV(28ins) & worn out two seater sofa(seat cushion sinking). Recommended refurbishing the room amenities for a 5 stars hotel standard.
Review 133:Central location, convenient for shopping, meal & transport connection by LRT to other parts of KL.