Al Marwa Rayhaan by Rotana - Makkah

Al Marwa Rayhaan by Rotana - Makkah descritpion

Al Marwa Rayhaan is a deluxe hotel, located in Makkah’s new Abraj Al Bait development. It offers Wi-Fi access in all rooms and views of Masjid Al Haram and the Kaaba.
The modern decorated rooms at Al Marwa Rayhaan by Rotana have warm colours and floor-to-ceiling windows. They come with a TV with satellite channels and a tea/coffee maker.
Al Marwa Rayhaan has 3 restaurants, where guests can enjoy both à la carte and buffet-style dining. A wide range of international food is served alongside many Arabic specialities.
The Al Marwa Rayhaan by Rotana adjoins a new commercial complex, which includes a large shopping mall and an air-conditioned mosque.
The Holy Mosque of Masjid Al Haram is within easy reach of the hotel.

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Facilities of Al Marwa Rayhaan by Rotana - Makkah

Outdoors ：Terrace

Pets ：Pets are not allowed.

Food & Drink ：Breakfast in the Room | Restaurant with Dining Menu | Buffet-Style Restaurant

Internet ：Free!WiFi is available in public areas and is free of charge. | WiFi is available in the hotel rooms and costs SAR 15 per hour.

Parking ：No parking available.

Reviews for Al Marwa Rayhaan by Rotana - Makkah

Review 1：- Staff communication skills - We had a booking for 5 persons, and we been provided with 4 towels only. We asked for additional one during the check out day and we been requested with the hotel staff to purchase one from market as we are not entitled for towels during the checkout day

Review 2：Location

Review 3：There is no Parking in the hotel and they charged 150 SR to park your car in outside Hotel and if you need your car, you have to wait 1 hr to get your car.

Review 4：I came early around 08.00 AM and Receptionist helped me and find for me an empty room and allow to do early check in without any charges

Review 5：Extremely poor Facility for the price that was charged , Staff is not eligible to be in the hospitality industry. Very very small rooms and no maintenance. They did not even have enough towels and Water Bottles to provide.

Review 6：1. No parking area 2. WI-Fi too expensive 3. Had to call maintenance to fix TV/Receiver 4. In lobby level restaurant, staff started lifting food items away at 10:35 am (breakfast time ends at 10:30 am. Also Cups and glasses not available as early as 10:20 am.

Review 7：1. Closeness to the Grand Mosque 2. Room size 3. Elevators 4. Breakfast varieties

Review 8：Do not accept the upgrade as the premium is so small compared to the regular. No much facility and only the reception cafe and outside restaurant! Corridore carpet was old. No full bathroom for a five star hotel! No ropes, no slippers, no toothbrush, bad smell soup, no ear buds... Nothing worth it!

Review 9：Unnecessarily Exorbitant rates. They are taking clear advantage of the necessity of people and charging huge sums, making it difficult for ordinary folks to get a chance to stay close to the Haram area. It really doesnt feel good. Capitalism and shareholder value, has reached the holiest of places on earth. We are losing the spirituality.

Review 10：Beautiful View and Proximity to Haram. Just walk Down and you are in the Masjid Haram Prayer area. It also has a very large Prayer area overlooking the Haram on the P9 Floor. This is very convenient if you are late to catch up for prayers. Its like an extended piece of Haram inside the Towers with Glass walls looking through the Kaaba. Mashallah. The reception, although busy was quite well managed. Words of appreciation for Mr. Mohammed Khan who was very useful and helpful in guiding through my first stay there and making us feel at home.

Review 11：Our stay was during the winter and the room temperature was freezing for my old parent, as we could not control the blasting air through the vents, despite complaints. Water was spilling out of the shower area and there was no fix to it. Check-in took 45 min, despite the claims for online checkin (which I did 3 days prior to checking in). I asked for compensation against discomfort by waiving 150 Riyal per night parking charge ( guests stayed for 3 nights), but I was only granted 1 night; and that approval took the floor manager 15 min (I turned down his generous offer of waiving parking fee for night 1).

Review 12：The hotel is in a prime location just infront of Haram. It is clean and the breakfast is excellent. Staff are very friendly and helpful. Very close to many restaurants and shopping areas.

Review 13：the staff didn't want to upgrade my room or the meal plan because my booking was through booking and not them directly, and the house keeping was not professional at all and they alway miss something or leave something with out cleaning ..

Review 14：The location and the suite with two rooms

Review 15：Had to wait for a very long time (8:30pm) to get into our room and even then the the beds were not all there. We had to wait until past midnight when the 3 additinal rooms were moved in. We had prebooked a Deluxe Family Suite with a King and 3 twin beds but the room had only a king? Hotel should reimburse us the $1550 for the first night. Internet should be free for such rates.

Review 16：The staff especially Mr. Khan at reception and Mr. Zahid the porter were extremely helpful and accomodating.

Review 17：Close to Haram. The entry to Mataf/ladies gate is very close as well as escaltors going to first floor. Going to Madinah one can just go to -2 floor and walk few steps to the tunnel from where you can get alot of options. Truly a five star hotel.

Review 18：Bad service, i called 5 times to provide me with baby cot but they ignored me, i booked for 3 people but they did not put the third bed and one of us slept on ground. I need to call many time to answer me. Im not going to book thier in future.

Review 19：Parking fees 150sr / day The concierge in the basement was rude It took 30mn to get my car from the parking The quality of the bathroom is not up to a 5star hotel The restaurant refused to charge the dinner on my account - I was not carrying my credit card so had to go to the room to be able to settle the bill - the same for the room service The baby bed was never delivered to the room in advance and it took many reminders The above is completely not acceptable, the hotel management needs to address that That what makes a difference between a best in class chain and one which is not

Review 20：The location The stay

Review 21：high in price, the room smelled bad, I booked a suit for 5 people, when I arrived I found out that the room is originally for 2 persons and 3 extra beds were added which was not comfortable.

Review 22：location

Review 23：The security staff in charge of parking doesn't speak English. Also, the hotel doesn't provide free parking spot. Minor annoyances, but issues nonetheless

Review 24：The guy at the reception was very professional and helpful. He was recently transferred from a Dubai branch of the hotel to Makkah and he knew how to treat customers properly. Also, the breakfast was nice.

Review 25：So disappointed as the absence of privacy in the room as we were able to hear clearly the ppl in the next room even their caughing. The hotel should seriously think about sound isolators.

Review 26：The staff are very professional and friendly. They give ask an early check in at 2pm which was so hard as the hotel was full. The breakfast is fresh delcious with a wide variety. The location is perfect.

Review 27：the cleanliness is very poor...the furniture is bad..i dont think it deserve the 5 stars and the amount of money they are asking for the place..the only good thing about this place is the location only

Review 28：location only

Review 29：We have been waiting for more than 30 min to get our luggages when we check out and this delay had effected our Check in in the airport.

Review 30：The location is the best of the hotel

Review 31：1. Very expensive car parking 2. Fittings and overall condition of bathroom was not satisfactory 3. Expensive Wifi within room

Review 32：1. Friendly staff 2. Excellent hotel location 3. Breakfast was good

Review 33：the service at the reception is very poor and when ever service is required no body is answering the phone at the reception.

Review 34：the location, the cleanliness, food

Review 35：1/ The facility did not provide free internet. It was charged. Strange it was for me. 2/ While they did make amends, the first response that I got upon arrival was that I was early by 4 hours and they could not do anything but ask me to wait and do Umrah until then. I was however, after 30 minutes of wait asked to wait for a further 15 minutes for the room to be made up. 3/ Bathroom was too small. 4/ Breakfast was ok.

Review 36：Nothing very extraordinary except that the room was upgraded to 3 beds though I do find this happen elsewhere.

Review 37：The facilities for coffee should not be in the bed room.becouse the sweet room it has enough place, so you don't have to disturb your friend when you make your coffee. The staff should get more facilities to up grade regular customers becouse we booked to king rooms and when we arrive it was not available it took a bit of time till they upgrade us.

Review 38：1) Respect of the customers. 2)The up grade since it was available. 3)coplimentrey things water and coffee. 4)the breakfast was wow Arabic and continental. 5) The coffee shop at resption with basken roben icecream

Review 39：The Room and Bath Room are fairly small and congested if I compare them with other 5 Start Hotels I stayed.

Review 40：Location is ideal as it is just adjacent to the Holy Haram where we went to perform Umrah.

Review 41：Expensive, No free Internet, narrow toilets and very old. Toilet cleanness. Slowness when requesting something. The fridge was faulty and the room service team took long time to change it and two calls. When you request room will not be done in your preferred time.

Review 42：Spacious room, location, breakfast.

Review 43：- on aggregate overall service is 'lazy style', definitely not 5 star level of service - hotel appears to rely more on location to get bookings - no one to pick up luggage on arrival - several time no phone pick up at the reception - breakfast table was dirty, had to request for some one to clean - no wheel chair available for my mother (I donated wheel I bought, hopefully it will be available for other guests)

Review 44：- location - allowed us late check out - check in and check out time was reasonable

Review 45：The public wifi was very poor and weak, plus getting premium wifi was quite costly whereas many hotels offer free Wifi in the rooms. The hotel doesn't seem to pay much attention to room cleanliness as the carpet was stained with brown stains, and in the bathroom, there seemed to be black patches underneath the wallpaper which looked like some mould or fungus. The breakfast buffet was good although the food was on the cold side. I usually like to stay at Rotana hotels but this experience was under my expectations from a Rotana hotel. We gave our feedback to the hotel customer service and they were positive in fixing these problems inshalla.

Review 46：I liked the staff as they were helpful and courteous. The room was comfortable.

Review 47：Poor wifi in the rooms. Bathrooms old/ overused

Review 48：Location. Helpful reception staff, allowing us to check out one of the 3 rooms late to rest while waiting for our evening flight. Good food

Review 49：The only thing I didn't like is that the stay were very noisy because of families ho have a kids, kids used to play in rooms holes until midnight, the hotel must keep families with kids in a floor, and families of audults together in floor

Review 50：It's near the Haram, clean, very good resteraunt, good beds, near shopping, everything were good except the kids noisy

Review 51：In general, evaluation of several things depend on the time that u travel; in my case the check-in didn't take time. The staff members' attitudes were so good. Also there is a specific elevator beside the hotel's entrance which only takes u to few levels including ALHARAM.

Review 52：- No free WiFi at room and even the WiFi at lobby is very weak. - Expensive price - Number of receptionists are little compared to number of guests which increase the waiting time while check in.

Review 53：- Close to Harram - Staff are very nice and helpful

Review 54：Very expensive! the extra bed was 900 SAR per night! They told us the checkout time was 12 p.m. then they said 1:30! the decor of the lobby is horrible. I booked a city view room, but it was actually a wall view! I was looking at a cement wall...

Review 55：the staff at the buffet was extremely polite and helpful.

Review 56：Facilities getting old and hotel needs to be renovated. Wifi never works, dis needs to be fixed too.

Review 57：Close to masjid al haram and there is a prayer room in the building too

Review 58：I am writing to complain about the taxi service you have in the hotel. I stayed here for 3 nights from Monday 29th June to Thursday 2nd July, me and my family had a very good stay here alhumdullilah. But I am very disappointed with the taxi service, we used the hotel service as we expected it to be at a very high standard but it was far from it, we left this morning at 9:05am and within 10 minutes the driver showed his lack of awareness as he nearly crashed into a truck and then I asked him are you okay as I said drive carefully please he said he's okay, I had a feeling he was tired and sleepy as the journey went on as he was driving between two lanes and swerving I had my wife my 14month old baby and my mother in law at the back who were terrified, as we got about 30 minutes into the journey he was driving very close to other cars in front and once again he went to the left lane really fast and I thought he was going to go into the back of the car in front that's how fast he was speeding and I asked again if he's okay and told him slow down... Then all of a sudden as he was driving so close to the GMC in front he couldn't slow down in time and crashed into it, we were very scared and I had women and a baby in the back! It was 45c outside no Air conditioning as the car was smoking and had damaged the front. I booked the taxi under the name of Mulla. I am very disappointed and I accept some compensation for this as this could cost lives and put us in great danger.

Review 59：Hotel rooms and lobby and assitance

Review 60：I stayed in room 309 and the carpets were dirty - the beds were terrible - and the cellphone reception was awful - the staff confessed that the first three floors are in worse condition than the rest of the floors , so always ask for a room that is in a floor higher than 3

Review 61：Close to the haram (alkaaba) - the restaurants and shops are in the same building

Review 62：the bathroom wasnt cleaned properly before our check in.. Bad smell on our floor .. Took them ages to bring us extra towels and at the last.. No free wifi ! Hello! We're in 21 century

Review 63：I did like the cosy bed

Review 64：Charging me for triple room while we are only 2 persons and not caring to refund the extras Despite booking.com contacts to hotel, no one reacted faithfully

Review 65：Nothing

Review 66：there was no shaving kit and tooth brush were provided and no complementary water were provided. no wifi provided in room and price is very high compare to other international 5 star hotels.

Review 67：location.

Review 68：Cleaners whenever they saw me in the corridor ask me when you will checkout

Review 69：The reception was excellent It has helped me to extend an additional 4 hours without charge and thank the employee Bushra and I wish the administration to honor her . The rooms are spacious and comfortable

Review 70：Wifi you had to pay for and there was no exchange for £ at reception

Review 71：Best hotel location and staff they will treat you like royalty best 5 star ***** english speaking staff at reception well recommend

Review 72：-الافطار كان منوع لكن في رايي ان الفواكه و بعض من الاطعمه كانت معلبه وهذا الشي لم يهجبني. -خدمه التنظيف. -breakfast was tasty and good variety however I believe that most of fruits and some of the food were from canned food which I didnt like. - house keeping not that efficient.

Review 73：-proximity to the haram. -موظفي الاستقبال مرحبين و مستعدبن للمساعده. -قريب جدا من الحرم و سهوله الخروج من الفندق الى الحرم لاقامه الصلاه -realy helpful staff (they cgecked us in 5 hours before time, very informative and professional) - you can perform jama'aah prayer in your room loud and clear. - you dont get jammed in to get to prayer in time. -

Review 74：There should be a free wi-fi in room. Even the wifi was not working properly at lobby too .

Review 75：Close to Harra , cooperative staff , excellent break fast, live Azan in room,

Review 76：Staff attitude at reception desk left a lot to be desired. I was checked-in against a booking which was not mine and given a third rate room. Extremely poor language skills other than arabic.

Review 77：The beds, the breakfast and housekeeping

Review 78：For a property of this scale, free wifi in rooms is expected

Review 79：- Proximity to Haram - less than 5 mins. walk - Staff - free upgrade to Haram View Room - Room Comfort + cleanliness - Breakfast Spread

Review 80：Very slow in accommodate guest meeds. To ask for cleaning a room took long time.Room service needs improvement. You have to call many times to get a service in room

Review 81：Location, reception staff, restaurants

Review 82：I called booking.com and informed about my issues with my stay there i hope you talked to the hotel already and besides it is mentioned they have a bath tub when they dont have it in any of their room

Review 83：The location was very convenient

Review 84：Shower is too small especially for elderly. Would be great if breakfast include some dishes from Indian/Pakistani menu. Also highly recommend to have microwave inthe rooms . Doesn't cost much but comes in handy.

Review 85：Great location. Closest to haram you can ask for. Overall, we enjoyed our stay @Rotana.

Review 86：No customer service response. Complained about no connected rooms as requested but no help. I got two rooms in different floors. Safe didnt work. Room was smelling badly.

Review 87：Location.

Review 88：The towels are old and not clean. Simetimes it is noisy in the corridor because of the housekeepers. There are many flys in the restaurant.

Review 89：I liked the fact that it is few steps from Haram. Break fast is very good.

Review 90：There was no free wi-fi.

Review 91：It's ideally located opposite to haram which makes it convenient for the Hajis. The room was appropriately sized with comfortable bedding. The facility was very clean and staff was very friendly. The breakfast was amazing.

Review 92：Wifi should free or the charges should be inbuilt with room rates, because there are times you will need to pay but those to sell are not available.

Review 93：Breakfast.

Review 94：No bad experience. Was very satisfied

Review 95：Excellent service. Staff were really good. Super facilities. Location is right in front of haram. Got free upgrade. Director of house keeping Mr Mazhar was super helpful & supportive. Overall excellent experience. will recommend friends definitely.

Review 96：I didn't like housekeeping service. The room was not cleaned up even we put the need cleaned up sign board on the door. I call to the line, but the housekeeping come very late, it was almost 4 hours. And I didn't got new towel.

Review 97：May Allah (s.w.t) forgive me if I complain about anything after getting so many blessings on my first trip to makkah and madinah. I thank Allah(s.w.t) for granting me an opportunity to visit his house, the saudi government for giving me visa, the hotel and their staff and the finally the care takers of both makkah & madinah for their ever ending efforts to maintain both the masjid and keeping neat and clean.

Review 98：Everything from the time I landed in Jeddah until I took off. The main reason was to perform the umrah and spend as much time as possible in both grand masjids. Alhamdulillah this hotel and the rest of them near haram are priceless. Some brothers complain about carpets,furniture, beds, wifi and so on.....I pray to Allah(s.w.t) to keep the people of both the holy masjids in good imaan and health so that they keep serving the hujjaj. This hotel is awesome, 5 minutes to haram and thats all I was hoping. Alhamdulillah hotel, staff, rooms, food and the service was beyond any praise or appreciation. If any brother just want to enjoy staying close to haram go for this hotel.

Review 99：Poor checkin and online checkin is a eye wash Took me hours wait to get the room ready Won't prefer to book again

Review 100：Nothing much Only thing which was prompt was the airport cab which I had booked for jeddah airport

Review 101：Housekeeping is poor basically had to tell the guys to clean and when they did clean it wasnt brilliant, you have high expectations because it is in the one of the new clock tower buildings but just like any other hotel, bugs in the bathroom, no free wifi, a twin suite converted into a quadruple room, we had another twin room which was the same size with less beds. TBH actually quite disappointed but you get what you pay for.

Review 102：Location - very close to the Haram, Nice lobby area, ample lifts, breakfast was decent but no omelette station.

Review 103：1. They did not provide us with baby bed. 2. For the whole night I keep asking to join the two bed after refusing to move me to "king size bed" and no one came ! 3- One of the staff showed me the wrong breakfast restaurant and they stop letting people enter at 10:15 however the reseption told us the breakfast is open till 10:30. 4- The window of my room is broken and can not be closed, and they came to fix it in the second day of my stay ! 5- The carpet in my room is very old and not clean.

Review 104：Disappointing behavior of Pick and drop area's Security staff. Lack of adequate system for clearance of entry of taxies in pick and drop area.

Review 105：We enjoyed close location of Hotel for easy access to Haram to perform prayers

Review 106：Concierge service on arrival is poor at parking level Male local reception staff customer service was not as per Rotana property standards Dirty Carpet, expensive Wifi and its not free

Review 107：Location, Breakfast arrangements, Room

Review 108：1. I have requested for a one double bed which is not provided. Instead they provided with two single beds. 2. Room opening card provided was a big disappointment. Every time I have to struggle 10 to 15 times to get the door open. 3. Carpets and chairs in room are with stains. 4. With the amount that is charging it is very disappointing that wireless is not free and the free wireless is just scrawling. How could a Five star acclaimed hotel did not check the facilities before handing over to customers.

Review 109：The best part is the partial kaaba view and direct audio of azan and prayer inside the rooms. Location of the hotel is excellent. Breakfast was excellent. Cleanliness is excellent. Check out time is just few minutes which is great.

Review 110：Oven is available but it is disconnected intentionaly. Toilethousekeeping is not that good, few water dripping from shower &stagnant water lift after utilizing the toilet.

Review 111：Excellent breakfast & availability of wheelchairs; very goodcoordinations with sabtco for taxi to Jeddah. If you want true excellentkabah view, try to select rooms no. Ending with 12, 14, 16 at any floor(example 2314).

Review 112：The room microphone became out of order on the 2nd day of stay so no Adan sound. I failed to rectify the defect in spite of repeated calls and 2 visits of the technician. I even contact with the manager so I missed few prayers due to sound problem

Review 113：Good location and nice haram view.

Review 114：WHEN I ASKS THE PORTER HOW MANY STAR IS THIS HOTEL HE SAID ALL ARE SAME AND YOU CAN NAME ANY 3/4/5/ NO PROBLEM AND IT WAS BIT OCCOURED IN FRONT OF MY FAMILY WITH FIRST IMPRESSION .

Review 115：i had issues with safe box and informed the reception 7 times until someone came middle of the night while we were sleeping.. bad customer services bad staff behaviour

Review 116：close to haram

Review 117：First I was Charged 200 SR for early check-in which I think is a bad gesture especially for a return customer who is paying 7200 SR for 4 nights. Second, the bathrooms were very tight -- the shower is less than 1m sq (this is the 98m sq suite, I don't know of others). Third, the WiFi is Expensive and HORRIBLE. I paid 80SR for 24hrs and couldn't get anything done. I had to go buy data sim from one of the mobile companies in the shopping area.

Review 118：Good location, fast elevators, excellent breakfast. If you want to catch all prayers or you have kids or elderly, it's one of the best locations.

Review 119：We paid for three beds but when we arrived there were only two. We called the reception four times and then they delivered an extra bed whereas we baught 3 beds. The extra bed was basically a mattress from a 2 star hotel. The food in the breakfast lacked quality.

Review 120：The location was amazing. The room size was amazing in comparison to other hotels in Makkah.

Review 121：I arrived with my family over there, they said no booking and refused togive me check in staff was rude cant speak english.. It took them 3hours after long debate and involved booking.com to find booking intheir system..

Review 122：There was no hot water when we checked in; didn't take them too long after we called for them to fix that. There were also no towels in our room, and it took housekeeping many hours and several phone calls to bring those. Shower didn't seem very clean - molding was discolored and there was buildup on the shower doors. Also, considering it is such a pricey hotel, they should have free wifi in the rooms. There was one incredibly rude person at the front desk (Emad), not sure if it was because we were two women asking him a question or a race thing or what, but he spoke to us with a tone of utter disgust as he told us to talk to someone else. Other than that the staff was pretty friendly.

Review 123：Very close to the Haram. Breakfast was good. Due to a mixup on the hotel's part, they gave us a 4-person suite instead of a room for three people, so it was spacious and comfortable.

Review 124：The promises of the hotle staff when you request a service and you find out that these promisses is just to get red of you in a nice way. I donot think that I will recomond this hotel to any of my freinds

Review 125：I liked the excelent treatment in the breakfast louge of the the employee Mohammed Hawssawi I think this gentleman should receive more than just praise. He is so nice, helpful with always smiling face. God bless him

Review 126：There was no Safe Box at the room, and regardless many trials with the room service !!! I failed to get one during my full stay for 4 days, which disturbed me a lot and forced me to take my valuable things with me every were, in addition not to allow the room cleaning service to clean the room in my absence :(

Review 127：The reception staff were friendly and very helpful The Location was perfect and very close to Al-Haram

Review 128：My neighbor was a smoker, all the smell was coming in my room. We being mature couple was making us difficuIt to breath. The administration should convert to a NO-SMOKING hotel and impose fine by smoke detector.

Review 129：The lift system was easy and not loaded.

Review 130：Low level of service Room service is very slow in responding your needs I have requested 2 dental kits and 2 prayer mat, for 2 days i am calling the room service until i recieve 1 dental kit, i have asked them for one more and 2 prayer mat and later they brought 1 more kit and 1 prayer mate. I have called the room service again and the lady told me that she will find it out for me but she did not get back to me. I have called again and she said each room eligable for 1 prayer mate, however the room is for 2 person!!!!!!!!!!!!!!!!!!!!!! The cleaning is very slow and the wirkers tend to be slow to get tips from you and the end its not super cleaning, no replinish for tea and coffee unless you ask for

Review 131：Lication One employee in the reception who did for us a complimintary early check in. I really appreciate that from him

Review 132：No free wifi in the bedrooms. Public wifi was too slow No car parking facility Size of toilet area was a little small.

Review 133：Location Beds comfortable and room clean Shower was excellent Breakfast was superb (5 star)

Review 134：The staff is not friendly, helpful or respectful. Rooms are not properly cleaned and will leave trash in the room or not replace towels. Reception will not greet you with a smile or tell you about the hotel amenities. There is only free wifi in lobby and you have to pay 15 riyals (about $4) per hour and even that is extremely slow.

Review 135：Location to Haram.

Review 136：I was given 2 twin beds and was nt asked for smoking or non smoking room and when requested taxi to airport I was given private commuting car

Review 137：Location near Haram

Review 138：Despite reaching after the stadard check in time it took me one hour to check in. No one at reception bothered why we are standing at reception until and unless we raised our voice number of times. I booked two rooms under a single booking whilst these rooms were not available beside each other or on the same floor.

Review 139：Location, cleanliness, friendly staff are valid positive points.