L’Auberge Casino Resort

L’Auberge Casino Resort descritpion

Guests at this Lake Charles luxury resort can enjoy 7 on-site dining options and a Vegas-style casino, just 5 miles from Lake Charles Civic Center.
L’Auberge Casino Resort has guest rooms with classic styling and modern features including a 42-inch flat-screen TV with cable and movie channels and free Wi-Fi access. Tea and coffee-making facilities are included.
Slot machines, table games, poker, and live entertainment are featured in the L’Auberge Casino. Guests can relax in the full-service salon and spa, swim in the outdoor pool, or float the lazy river. The resort also has an 18-hole, par 71 champion golf course.
Restaurants at L’Auberge include buffet, American steakhouse, seafood, Asian-fusion, bar and grill, and café options. Room service is available.
Sam Houston Jones State Park is 15 miles from L’Auberge.

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Facilities of L’Auberge Casino Resort

Outdoors ：Outdoor Pool

Pets ：Pets are not allowed.

Food & Drink ：Bar | Buffet-Style Restaurant

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：No parking available.

General ：Non-smoking Rooms | Facilities for Disabled Guests | Elevator | Heating

Reviews for L’Auberge Casino Resort

Review 1：No good directions for my room when I was on a cane and I walked father than I needed to when they could of given me better instructions. When I made a reservation for dinner at Ember they said they would let them know it was my anniversary and nothing not a happy anniversary, a piece of dessert.... nothing...dissapointed!!

Review 2：That they gave me a comp of champagne for my 30th wedding anniversary

Review 3：Little control of room temperature. Second time the air conditioning was just too warm for sleeping even on lowest setting

Review 4：Facilities are lovely staff always pleasant and helpful

Review 5：Rooms to expensive Stayed two night lost over $500.00 and they only comp. the room $100.00 I thought they could have done more to get me to return .....

Review 6：Location coming from Houston. Rooms were nice. Restaurants were excellent Staff excellent

Review 7：Smokers and smell of smoke throoughout hotel. A few rude staffers. Asia restaurant is a disorganized mess that needs to be fixed.

Review 8：NIce facility in convenient location.

Review 9：Very classy atmosphere and beautiful environment. Loved all the wood accents and beautiful fireplaces and decore...brought back memories of the Christmas we spent at the Whiteface lodge in upstate New York ten years ago.

Review 10：Beds too small- we were placed in a room with two queen beds, but they did not feel like queens. Felt more like a full size bed.

Review 11：All staff in all areas were very friendly and accommodating. Including the valet drivers. A++++ on the staff!!!

Review 12：Our breakfast was not hot but when we ask the waitstaff to heat up our biscuits they cheerfullybcomplied

Review 13：Lovely facilities. Friendly and helpful staff. We had an issue with a lamp and repair people were there quickly. Our dinner at Embers was excellent

Review 14：Only thing I did not like was I could not stay for couple more days!

Review 15：The upgrade to a suite was unbelievable and fantastic! Breakfast was excellent! Bell service was excellent along with the valet service! Need lessons in gaming tables ! We plan to return soon!

Review 16：Food on buffet way past it's prime. No place to hang towels in bathroom. No microwave or mini fridge. A simple bar in the reception area would be nice.

Review 17：Bedding is excellent. Great personnel everywhere.

Review 18：1. Charged entire stay plus deposit on debit card even after I specifically told the woman at the desk I would be paying in cash. As a result my 300 dollar trip turned into a 600 dollar trip (while charge was pending) causing on over draft to occur. Other hotels make one sign a consent form, and more appropriately educate the customer. I brought this issue to the attention of the manager who was rude, and proceeded to talk down to as if I were a child. Although she offered to release the hold, the money was not technical restored to my account for 4 days. The kicker was that after the hold was released (funds still pending), I had paid for my stay in cash, she asked for my card again to put a deposit for the remaining night ( a seperate charge, increasing the "PENDING" money to $650). At this point, we asked to end our stay prematurely and spent the remainder of our trip at the Gold Nugget2. Very hard to have room cleaned

Review 19：1. Beautiful facility2. Spa was AMAZING 3. Room services was a delight

Review 20：Unfortunately we found a roach in the shower, when we checked out the customer service rep, was vey rude and said there were roaches in LA too. Very disappointed :(

Review 21：Gym closed at 8! I had meetings from 7a -9p and was looking forward to using the gym and didn't get the opportunity. Also liked the shoe store but did not have what I wanted in my size Valet was closed due to bad weather

Review 22：Very nice hotel

Review 23：We were not very pleased with the way that booking of the hotel,had to book with a booking agency and feel rooms were quite expensive,We travel travel to casinos quite frequently but not sure that we will stay at your establishment again

Review 24：Staff was very friendly and helpful, food was very good

Review 25：The lady that checked me in would not check me in until I put $50.00dollars on a credit card. Supposedly a policy, no one told me that. Myhandicap sister was with me and had to walk a long way to the gardenelevator. It turned out it was not working, and later found out thatthere was a closer elevator. The couple across the hall were fightingand the lady threw him out, he kept yelling and nocking on the door forher to let him in. Later that night 2 men were fighting in the hallwayand went in the room next to us and you could hear them fighting andbreaking things. In the morning when I checked out another lady told mewhy had the lady done that. It turned out she did not check me in right.She said she would fix it and I could leave. That wa on November 11th. Iasked her if the $50.00 dollars would be put back on my card and shesaid yes. Today is November 16th and the money has not been reapplied tomy card. The service I was given is very unacceptable.

Review 26：While given directions at checkin, they just blabber the instructions. When I told them I was new to the property they acted liked they did not care and just rolled on.

Review 27：Discrepancy in the choice of room that I selected at time of reservation and the type that showed on their books. I did not have enough information with me to validate my argument. Therefore, I feel that I paid for top quality room and received a lower grade room.

Review 28："Newly Renovated" room was in need if another renovation. Wait staff at Desserts and Gelato were very rude and didn't know their product they sold.

Review 29：Breakfast buffet.

Review 30：First Class Accommodations. The staff , from the Valets to the Front Desk personnel and restaurant waiters, are well trained , helpful and focused on the needs of your guests. Excellent service.

Review 31：Checkin could be faster. You have a wide variety of facades on the slots but there are essentially only 6-8 different types. I'd like a lot fewer of the 30 cent penny slots.

Review 32：Room was great. Food was great.

Review 33：We had trouble in our room with the a/c that made a horrible noise and kept us up all night.

Review 34：I liked the fact that we didn't have to leave the grounds because so much of offered at the facility.

Review 35：no books or info in room about what was o n the resort i.e. bars, buffets, deli., etc. all hotels and casinos have this stuff in room. not this one.....

Review 36：very quiet in hallways this trip. most places have lots of noise and slamming doors. not this time.....

Review 37：The shower temperature control appeared different from what was shown on the faceplate of the shower's faucet. Cold was hot and hot was cold.

Review 38：Although I stay in hotels often, this was one of the rare times I saw a casino hotel at this rate of $149, which is a great rate. It had plenty of reasons to never leave, like restaurants, sundries, etc.

Review 39：Our room had roaches in it the price was way to much for what it was I booked a room 2 weeks ahead and I booked a room with king size bed but they put me in a room with 2 double beds

Review 40：The hotel was nice the pool was great and lazy river . Food was great also

Review 41：Nothing I can tell.

Review 42：After three weeks of travelling and hopping from hotel to hotel. We arrived at this beautiful hotel with clasy atmosphere. At arrivel the ladies at the check in desk were so nice and also helpful!! They made you feel right at home. Although we are not the gambling type. The hotel has so much more to offer. The outdoor pool gave us a relaxing feeling. Also the indoor restaurants were nice and delicious for a good price. We would really stay here again!

Review 43：I find that the price is a little high... If it would be lower than you could go a couple of days with kids and enjoy time there....

Review 44：I love the pool area and the bartenders are very friendly...

Review 45：Entered room; TV not working. Room was not special; not bathroom; similar to rooms at chains for $120 a night. We agreed to never go back. Not a win on slots in several hrs. Isle of Capri did better by us.

Review 46：We were disappointed in 2 major things, so that overtakes most other issues.

Review 47：For the amount I spent, the bed was uncomfortable. I booked luxury suite, there was nothing luxury about it. The windows were filthy.

Review 48：The staff was great. It was clean.

Review 49：Machines to tight. Poor card room selection in available games, (no limit poker). Should not have to pay for wi-fi. Rooms too expensive for mid-week off season.

Review 50：They fulfilled our request by having our stay in a king size room with a pool view. The staff always greeted us as we walked by and everyone was accommodating. We have never stayed here but we will definitely be coming back.

Review 51：The fact that people hide the stupid floats for the lazy river while they are drinking at the bar is ridiculous. If you aren't using them, you shouldn't be allowed to hoard them. Also, $22 for breakfast, a little pricey. Other than that, had a blast!

Review 52：We loved everything about the place. All the different choices in food, the gambling, the pool, etc.

Review 53：The food was horrible at various restaurants and pool locations....basically all the same kitchen. Examples: had chicken sandwich, the bun was like a crouton. First bite and the bun broke in half. Chicken half the size of bun and thin and dry like paper. Nachos barely had cheese, the chili was like cat food with chili powder, and stale chips. These were $12 and $10! These were not isolated instances. Overall they are buying C or D grade food products.

Review 54：Left with money...

Review 55：I hated that we had to move into another room. I understand that thestaff may "double book" a room , but at least consider thefact that we were unpacked and getting ready to enjoy our day when wegot the phone call to move into a new room. I booked the room for2nights, the 1st night was perfect, when we woke up and started gettingready, I got a phone call asking us to move into a new room due tomaintenance. Let's take a step back, I booked this room for 2nightsfor my birthday weekend, set up decorations, candy/gift bags etc.. Iwas upset getting this phone call due to the fact that I had to takedown and pack up everything to move into a new room. Ridiculous!! Oh, Ialmost forgot to mention.. The person that asked us to move said thenext room is an "upgrade" because it has a Keurig coffeemachine! For one, I don't drink coffee so it didn't amaze me;Second, it was the Same coffee maker as the first room! When we got tothis new room, it was not as clean as the first one. There were glassstains on the counter, some brown spots on the blankets, hair in theshower, and the carpet had a wet spot. Last, but definitely not least,we went to the floor of the first room to see if it was maintenance or adouble book. Sure enough, I seen a lady walking in the room with herstuff. If the second room was an "upgrade" why not put thosepeople on there? Why move someone that is already settled? Thanks a lot,for making my birthday weekend an awkward and embarrassing one! *When wewere checking out, I was waiting for the usual "How was yourstay/Did you enjoy your stay?" question. Nope, they didn'tcare. Not even a discount for the inconvenience, not an apology,nothing! I'll never book more than one night ever again.

Review 56：I liked the hotel overall. The 1st room was perfect, clean andeverything I expected for the price I paid.

Review 57：There wasn't enough tubes at the lazy river. The drinks at the pool were very weak.

Review 58：My room was upgraded to a suite for no reason! I also liked all the little shops, and how clean everything was. The resteraunts were very good.

Review 59：I don't like paying for Wi-Fi it should be free. I heard voices talking through the vent or intercom.. I turned it out and went to sleep. and the casino I wish there was more $0.05 Video Poker there is only at the bar which I did play

Review 60：the pool wss awesome and bed in room was comfy. front desk help is really friendly

Review 61：Didnt like that the pool closed so early and that the weight room closed early as well. I think I'm used to hotels where the weight room is oven all night. I like to work out after the night is over. The rooms need microwaves or the mini fridge. My room didn't have one:(.....

Review 62：Everything was pretty good. Its a beautiful establishment. Mostly everyone was friendly.

Review 63：Poor complimentary WiFi. And more afternoon/night children facilities. Once the pool is closed @ 8 there are limited children activities.

Review 64：Seafood Buffett on Thursdays. Asia Restaurant as well.

Review 65：Ask for King size bed was told my room had two queens. No, they werefull size. But this would not keep me from coming back.

Review 66：Loved pool area, casino was fun. Buffett was wonderful

Review 67：We found blood stains on the top sheet and on the shower curtain. We pulled the sheet off the bed. It was too early in the morning by the time we made it to our room from the casino (4am) .We didn't think house keeping would be working or if there was any other rooms available. We were in room 911. Very concerned about sanitary protocol of blood related events.

Review 68：We always have a great time. We come atleast once a month as our lil get-a-way. Nice staff, great food, fun times.

Review 69：Trying to sleep n we could hear a man n woman yelling n screaming through the air vent .... So the bed was by the vent n couldn't sleep ( not happy). N then we get up in am to go bathe n we find a roach in the restroom ( gross).

Review 70：In overall the hotel was nice n people were friendly.

Review 71：That people are allowed to hold tubes by the pool and there are not enough tubes so we waited about an hour to get one in the lazy river

Review 72：Staff was very friendly and helpful

Review 73：No birthday discounts at all in the facility. It was our first time staying in the hotel. We had camped there before when the rv park was there.

Review 74：The layout of the pool & wavepool around it with the bar in the middle. Great for family & couples to enjoy. Great food in the restaurants. Beautiful spa.

Review 75：Check in was horrible! Had to wait on our room for over a hour. Was told30 mins and then I was given the wrong room! Plus the sheets wherestained. We didnt use them! Nasty!! We went to Pool and they where outof towel for 4hrs and we where not allowed to enter hotel till we driedoff! They wasted our time! I spoke with Hotel Manager and he joked aboutthe towels and was sarcastic. He needs some customer service trainning !

Review 76：Loved the Pool area! All the resturants are great!

Review 77：The price of the room was too high for what the hotel has to offer. The casino had an outage which I couldn't play any games for at least a hour. Ate breakfast at the hotel and the service was horrible.

Review 78：The room was clean and the beds where comfortable.

Review 79：Casino had too much smoke

Review 80：We rented a poolside cabana and our private server was The Greatest & Friendliest ever . We tipped her very well and the Children & Ourselves Truly Loved her

Review 81：the smell that they got coming from the ac to i guess make the place smell not like smoked messed with my allergies real bad n that expensive resturant food sucked

Review 82：Soft pillows

Review 83：1 of the Elevators was down in our wing. Was told it had been down for a month, ridiculous! Staff was hit and miss some were great some ok some were totally rude and showed no desire to help. The Jack Daniels restaurant was terrible (service and food).

Review 84：Breakfast buffet, room was good. Stayed with you about 5 yrs ago you were a 10+ then, about a 6 now.

Review 85：Was a little surprised by the families with young children being at a casino resort.

Review 86：Enjoyed that they have an adults only pool, but waitresses need to be carding patrons. I do believe there was underage drinking going on.

Review 87：We ate in Favorites a couple of times.Breakfast was OK,egg dish tasteless.Took friends there to dinner.We were not pleased with that experience..waitpeople seemed not to know what they were doing.Left plates on the table long after we were finished with our meal.Not very elegant or acceptable.

Review 88：Great view from the tower room which was very comfortable.The casino was fine but not very kind to my husband,He says that we will go to other casinos in the future.Trolley to Golden Nugget was helpful.We will probably not return.

Review 89：At checkin we paid cash for our room, telling the lady that we did not have the money in our checking account and they took the cash and charged my husbands debit card for the same amount. Now we have to wait 3 days for the hold to be released. Very, very annoyed!!! as to why we had to be billed twice!!!

Review 90：lazy river and casino

Review 91：Front desk staff when I checked in was not friendly and did not try to make my request possible like to put our rooms beside each other not few rooms apart.

Review 92：Pool and casino.

Review 93：I think room service menu can use some sprucing up. Specially when you get back to the room late the after 11 pm menu can use more and better items specially breakfast items. Specially after a concert being sweaty and all not waiting 45 mins to eat downstairs.

Review 94：Food areas are good, drinks are good as well as concerts. Worth the stay but don't count on winning big.

Review 95：Ate at the resturants at the golden nugget , really good variety and exceptional food. Did not enjoy the dinner I ate at in your casino . The rest of my meals were at the G N . room was 500. With tax . Little pricey .

Review 96：Feel safe , nice people, staff amazing and friendly . I really appreciate how clean my room was and most importantly felt safe traveling from Houston alone. Debbie

Review 97：The room wasn't what I had requested. I wanted a smoking room. It was non-smoking. I also requested 1 large bed. They gave us 2 doubles. And, the room smelled badly of mold.

Review 98：Food and food service at the hotel was less than good. My eggs were over cooked......asked for soft scrambled and entire plate of food was cold. It was after the pool party so I did not say anything as I did not want to wait any longer. An expensive cold meal.

Review 99：The room with the pool view was very comfortable and attractive. Had a lot of fun at the pool party -3 doors down.

Review 100：First i booked a room with 2 queens and the hotel booked me for a single king and then when i checked out the hotel charged me another dollar and change of what my original price was after tax no it wasn't alot more money but it's the principal

Review 101：The view of the room

Review 102：My family had wanted to stay an additional night and the front desk said it wasn't possible. I find it hard to believe that there wasn't 1 room open. We were asked if we were a Player's card holder(which we aren't).

Review 103：The safe in our room would not open ! Reported it twice and it was never fixed so we could use it. Water faucet in shower / bath did not turn off...we took the faucet off and turned it off with a towel.

Review 104：Friendly staff in "Favorites" and the Embers.

Review 105：To much cigarette smoke in the casino causing my sinus to flair up. In the bathroom the toilet was linking water and had to put towels around it during the night and I went to shave in the morning the stopper was broke and would not let he water drain. Very gross

Review 106：The staff was nice and casino was nice. The Jack Daniels restaurant was nice and their service was great.

Review 107：I requested a king bed and was given a double. Also, it took at least 45 minutes before a bell hop came to get our luggage; never experienced that before.

Review 108：The pool area.

Review 109：Cant think of anything except maybe have floors that children are not allowed to sleep. You have non smoking rooms , why not non-children floors. they are loud and run up and down the halls

Review 110：The Casino was not full and all the wait staff was very nice to answer questions and seemed jolly

Review 111：Housekeeping left used towels on the floor and empty drink glasses in the room. Not a major problem and front desk comped a breakfast when we notified them. Dinner Buffet was a little spendy at $36.

Review 112：Comfortable Casino Resort. Really liked the premium room, the water park pool area, and the steakhouse.

Review 113：Pillows too fat. Beds not very comfy. No walk in shower or 'soaker' tub. Frdge did work, but was replaced. Our room too close to elevators so we heard alot of noise.

Review 114：view was nice. Also pooland lazy river was perfect temp.

Review 115：We asked for a rollaway bed to be delivered to our room around 10 pm and it was not delivered until after midnight and 4 calls to housekeeping.

Review 116：The rooms were clean with plenty of towels. Food was good at Jack Daniel's grill but the food was overpriced.

Review 117：Buffet line was very slow,management was not on hand to override the transaction for the front customer holding up the line,we have to wait for a good 15 minutes,lines was short

Review 118：Clean and friendly people

Review 119：Not enough restaurants within the hotel. Breakfast: two options and the buttfet option would have been an hour and a half wait. Instead we waited half an hour at the restaurant and then another half hour for our food...

Review 120：I loved the slot machine Gold on the Bayou and there was only 1 of those machines in the entire casino...how can that be???? 1 cent slot. We loved the hotel. The dinner buffet was GREAT!!

Review 121：The pool area should have staff come around to pick up trash that accumulates in and around the pool. This was the only thing that turned me off. A beautiful resort should always be on top of cleaning.

Review 122：Food was good at every place to eat and Staff was very helpful when I got there. The Room was nice and clean stocked with towels and bathroom needs.

Review 123：Our room had a wet rag laying in floor upon arrival, bathroom floor was sticky and carpet was dirty! Staff provided inaccurate information several times on phone before arrival!

Review 124：Location, pool

Review 125：Not knowing how the gambling machines worked allowed us to wager $1.00. Totally confusing and no assistance.

Review 126：Excellent room and courteous staff. The Ember has great food.

Review 127：From a great view room on 19th floor, surprised to find beautiful hotel and casino at Lake Charles. Staff and security were friendly and excellent. 2nd Casino/hotel a few hundred yards away by walkway. Great trip

Review 128：Wait for the breakfast which was solved by going back to my room and ordering room service

Review 129：From check in to check out all was really good, staff was nice and polite, room was clean and ready when I arrived, which was a bit earlier

Review 130：We drove over 3hrs to get there. And not TV didn't work... Waited over 30 mins to get it fixed and the next day we woke up and he TV was out again! Not impressed.

Review 131：The room was nice.

Review 132：We booked a king deluxe and when we got there they upgraded us to a suite for free! It was amazing!! I've never stayed there before but I will Definately go back

Review 133：Smokey! That is kind of expected when you go to a casino though.

Review 134：The stay was great! When we arrived we decided to get our player cards first. I received a free t-shirt and cupcake for my birthday. Which was wonderful!

Review 135：Local TV channels sometimes not working. It was fine for one night stay.

Review 136：I spent one night only. Very spacious suit and very clean. I had breakfast which was nice too.

Review 137：the food was excellent in the "southern kitchen" (don't know if i got the name right) and the service superb. having been in many las vegas casinos, this one is far above in class.

The Fine Print

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.