Faial Resort Hotel
Faial Resort Hotel descritpion
Fayal Resort Hotel is on grounds on the edge of the historic city of Horta. It features indoor and outdoor pools and stunning views of the marina and Mount Pico.
The hotel’s restaurant offers panoramic Atlantic Ocean views, as well as a buffet breakfast and a varied dining menu of Portuguese specialties for lunch and dinner. There is also a snack bar and an outdoor cafe.
The hotel’s guest rooms open onto balconies overlooking the pool area. Each is air conditioned and equipped with a minibar.
The Fayal Resort features a tennis court and a fitness center. After a workout, guests can unwind in the jacuzzi or the sauna.
The Fayal is just 6 miles from Fayal’s International Airport. The town and marina of Horta are within walking distance of the hotel.
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The staff speaks English——Faial Resort Hotel's staff speaks:Portuguese,English
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Facilities of Faial Resort Hotel
Outdoors ：Outdoor Pool
Pets ：Pets are allowed on request. Charges may apply.
Activities ：Tennis Court | Sauna | Hot Tub | Turkish/Steam Bath | Indoor Pool
Food & Drink ：Restaurant | Bar
Internet ：Free!WiFi is available in public areas and is free of charge.
Parking ：Free!Free private parking is available on site (reservation is not needed).
Services ：Room Service | 24-Hour Front Desk | Laundry
General ：Non-smoking Rooms | All Spaces Non-Smoking (public and private)
Languages Spoken ：Portuguese | English
Reviews for Faial Resort Hotel
Review 1：Noisy neighbours on balcony. Directly under the balcony the staff used it as a place to have their break/smoke/private phone calls. Hard to relax in that situation so didn't want to stay on my balcony ever.
Review 2：It's fair to say that the bathroom was quite dirty (also the bedroom) and some of the hotel is a bit shabby. But, and for me it is a big but, the hotel is robust enough to take it and still deliver a great and relaxing stay.
Review 3：The view from the bedroom was excellent: almost unimpeded vista of the harbor and Mt Pico. The pool area, jacuzzi etc is great, as is the location. There is also plenty of indoor space for the rainier days in Faial.
Review 4：The hotel was exactly what the website said it was. There's a beautiful view, pools, and even a small play area for children. I didn't find anything negative about this hotel and will return to them in the future.
Review 5：While their breakfast buffet had many choices, the eggs were very wet and under cooked every morning. They had unreliable wifi in the rooms, but a better connection in the dining room and lobby.
Review 6：The hotel is in a great location that is walking distance to the marina, a hiking trail, and tons of restaurants. There are nice gathering areas in the lobby and on other floors for large groups that are traveling together. The breakfast buffet had a great selection of fruit, cheeses, homemade breads and fresh squeezed juices.
Review 7：I appreciate every time so much the kindness of the staff ! The 2 swimming pools are great and big enough for sportive swimming ! The view is amazing (on Pico) !
Review 8：The room and view, jacuzzi. Location was perfect for us to look out for our our husbands sailing into marina. They were on the ARC Europe from Bermuda to Faial.
Review 9：Quartos em mau estado, toalhas rotas. Ruído de obras Funcionários entraram no quarto, sem bater à porta, por volta das 8:30, por duas vezes para arrumar o quarto.
Review 10：Vista mar da sala do pequeno almoço
Review 11：Bedroom years out of date. Wardrobe had nail sticking out which ripped clothing and was so shallow couldn't hang clothes properly without them becoming creased. Bed was a thin mattress on a frame of rough wooden boards. Toilet leaked and no attempt was made to rectify it although we were there 4 nights.
Review 12：The view from the room
Review 13：Breakfast: eggs were runny, bacon not cooked enough. Should be a choice for well done or regular and scrambled eggs shouldn't be so liquidy. Cook them longer.
Review 14：staff was very attentive.
Review 15：a little renovation will improve the impression of the stay
Review 16：The hotel is just amazing - with greatest view from the room with terrace - the ocean, the harbour, the Pico Island. The staff is so polite and very helpfull. The woman which works at the lobby bar is incredible and makes everything for the clients. The wifi is a little bit slow, but hey we are in the middle of the ocean. The reception staff and the bell boys are just great. I recommend the hotel and the island.
Review 17：Internet service not the best. Not able to use it when needed because out of service for a few days, even though I paid for it. Mattress was very uncomfortable, a little too hard.
Review 18：Staff was very efficient. Doorman very pleasant and funny. Beautiful ocean view and very clean room. Lots of variety to eat for breakfast.
Review 19：The temperature in the interior pool was a bit cold. Some spaces need to be re- decorated.
Review 20：Perfect location, good facilities, friendly staff and good breakfast.
Review 21：Breakfast was fine but the dinner menu lacked imagination - surprising for an island surrounded by an ocean full of exotic fish.
Review 22：Large hotel centrally placed and very convenient for car parking, and walking into the small town of Horta.The staff were extremely helpful. A car is essential on all of these islands as bus services are very poor and taxis limited: so a hotel with a good car-park is a must.
Review 23：The hotel seemed to be run military staff. The restaurant staff hardly ever smiled and didn't interact with the guests. The female manager seemed cold and looked abit down on the staff.The staff seemed afraid of her which gave an uncomfortable atmosphere. Cobwebs in the Vila Pico hallway.Front door of the Vila needs to be painted. Bathroom needed a fan. Shower curtain was yellow and should be replaced. These are simple things to do and would make a huge difference.In Canada 4 star hotels are a lot better managed.
Review 24：The decor was nice. The room was clean. Some staff were approachable. The doormen and bartenders were amazing and reception staff.
Review 25：the room had no view, it was bellow the floor level; the room had a strange smell because of the humidity. The hotel was too expensive for the quality of the room.
Review 26：very good breakfast; nice swimming pools; nice staff and service
Review 27：Nothing
Review 28：Location Helpful staff Breakfast Cleanliness
Review 29：Outdated furniture
Review 30：View on Pico island
Review 31：I believe the service in the bar could be improved
Review 32：Extremelly friendly staff; fantastic view; very good breakfast
Review 33：Breakfast was excellent, friendly staff,
Review 34：cortinas de plástico do duche
Review 35：piscina exterior, vista do quarto
Review 36：Da simpatia no atendimento e dos pequenos pormenores de boas vindas
Review 37：Everything was great and the help was very helpful.
Review 38：Very nice hotel in a very nice resort. Just in front of the Harbour with an outstanding view on the Pico Island.
Review 39：The rooms, location, staff was very nice and approachable
Review 40：Too large as we prefer smaller hotels
Review 41：Swimming pool and helpfullness of staff
Review 42：The front desk could have been more helpful. The carpets are a little grubby. My tap on the bath could be replaced.
Review 43：The best situated hotel.Wonderful view. I would always stay there again. The decoration is very good. The quality of food was excellent
Review 44：Complicated way to access wi fi - in a resort where free wifi quite widespread. Needed different complex access codes for each device - AND the wi fi signal did not reach the room (214).
Review 45：Location
Review 46：No kettle in the room, the shower was stiff to use, small and pokey dark room overlooking the carpark (in fact nearly beside the cars which meant opening the window was not good) with a large bathroom.
Review 47：The view from outside
Review 48：Old carpets and faded curtains in the bedroom offered for a 6 day stay. Need of new investment especially when the best rooms are always reserved on week days for regional MPs.
Review 49：Most of all the location and stunning views of the balconny in the restaurant and some of the rooms . Friendly staff. Good shower and breakfast.
Review 50：The staff was very friendly. Location is near city center and close to shopping. Easy access from the airport by cab. We were here off season so the spa and sauna were not on, but the indoor pool was clean and nice. Nice selection for breakfast.
Review 51：Outdated rooms with a lot of malfunctions. The receptionist (whichattended our check in), who was about 50 years old, wasn't even a bitfriendly, which is a bad policy and inadmissible in 4 stars hotel.
Review 52：Not a 4 star hotel. You don't get what you pay for. Hotel is old and in desperate need of renovation. Moquete was filthy. See pictures. My room was very small. Staff unfriendly and with the wrong attitude. Made me pay for extrabed (out of 6 different hotels booked with booking.com on my trip in the islands this is the only time it happened).
Review 53：The only positive of the hotel is the location.
Review 54：our room had humidity problems, it smelled badly and with the aircondition on it was even worse. we were offered another room in the same building but all had the same humidity problem. we had to keep the window constantly open. we definitely didnt expect this in a resort
Review 55：sea view from restaurant
Review 56：We travel out of country 2-3 times /year and experience many differenthotels each year. In general, we found this resort hotel to be poorlymanaged, over-regulated, with over-controlled (possibly under-paid)staff who appear to be unhappy, despite their concerted efforts to bepolite to guests. In-room and exterior amenities are aging and aremaintained in poor-fair condition. Resort Management appear to believethe hotel can survive primarily on its location and views ofocean/Pico mountain.Examples of our experience included:1. Entire hotel /room central air temperature was set at 25C, which is too warm and uncomfortable for sleeping, especially when this translates to 30C with humidex. When we complained, the bell-boy showed up to troubleshoot the air conditioning. Although the staff understood the problem and how to fix it, they would not lower the central air temperature. Although the hallways and lobby temperature were tolerable due to breeze through, the heat gain within the rooms with closed doors was unacceptable. This was a deal-breaker for us and for this one reason alone, we do not recommend this hotel to anyone. Central air should be set between 20-22 C at all times, allowing guests to control their room temperature, not the hotel management.2. Wi-Fi costs extra, is expensive at €9 /hr, is slow speed (possibly due to small router kept at main desk with limited capability) and it is available only in the hotel lobby, which is very inconvenient. It is the year 2012 - Wi-fi should be hassle-free and always included with room and available in-room, as it is at other remote locations in/around Horta. (not pay-per-use as it used to be when introduced 20+ years ago and when it was more costly).3. hotel complimentary breakfast buffet in large dining room only had a small 2-slice toaster for all guests to use, which caused long waits with plate in hand for guests to serve themselves. Hotel should be using a commercial /large volume toaster.4.
Review 57：Location near shopping and restaurants in downtown Horta was excellent;view of ocean and Pico Mountain was excellent.Quality of food in Hotel was very good. Complimentary fruit basket was very nice. Beds were large and comfortable, with lots of pillows.
Review 58：I am a travel consultant and would highly recommend the hotel
Review 59：Tv remote did not work.
Review 60：Nice, clean convenient location
Review 61：Old hotel with poor service.
Review 62：Locartion is great
Review 63：Nice views and pleasant environment. Friendly staff.
Review 64：Beds were hard. Some of the furnishings showed wear. Decent hotel but not worthy of 4 stars.