Grand Hotel Neum

Grand Hotel Neum descritpion

Located in Neum, this hotel offers modern rooms with free parking, local specialties and wines in its restaurants and an outdoor swimming pool. The beach is a short drive away.
Hotel Neum offers rooms of varying sizes, each equipped with modern furnishings and beddings. Each unit has satellite TV and panoramic views of the sea from its balcony.
Guests can enjoy local delicacies and a selection of Herzegovinian wines in its four on-site restaurants.
Hotel Neum’s lobby bar offers lighter snacks and drinks and organizes regular live music events.

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The staff speaks English——Grand Hotel Neum's staff speaks:Russian,Polish,Italian,Croatian,English,German
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Facilities of Grand Hotel Neum

Outdoors ：Outdoor Pool (all year) | Grounds | Terrace | Sun Deck

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Breakfast in the Room | Snack Bar

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

Reviews for Grand Hotel Neum

Review 1：The bed was uncomfortable, There is no toothbrush, There is no Porter and they don't have kettle.

Review 2：Privet balcony, It has a tunnel to the beach and the hotel location.

Review 3：No complaints, just realize you are in Bosnia and they will not accept dollars (but will accept Euro)

Review 4：The best part is the easy access to Adriatic sea and a nice big pool.

Review 5：Cleanliness, pool, comfort,

Review 6：Hotel is great!!! Brand new and very well maintained!! Stuff is not friendly they not professional enough to do the job, actually they are there just for paycheck nothing else!!

Review 7：Mixed service - some wonderful hotel employees and a few that were confused/lost/rude. Buffet for breakfast and lunch is adequate but much better food by the beach restaurants.

Review 8：Superb location, clean and comfortable rooms with spectacular views, fantastic pool, beach and activities for kids.

Review 9：Front desk staff never smile. When you come to them they dont welcome you, only shakes head meaning "what do u want" 2. My reservation was for 5 nights but we desided to stay only 3 nights .. So in the moment of checking in i informed them, later when i was checking out they told me you have to pay for the 5 nights !! I refused and told them i will complain to Booking.com .. then the lady after dicussed her manager in back office .. she sayed OK pay now 3 night and the manager will contact you .. The disaster that they withdrawed the 2 nights from my credit card after i left Bosnia!! Please, i need my money back to my bank account

Review 10：Very limited wifi coverage in the hotel (no wifi on the terraces), mediocre breakfast, unfriendly restaurant.

Review 11：Position of the hotel, room size, comfortable bed

Review 12：No doubt the western style hotel was not matched with "western style staff". We were reprimanded for not having our special card that has our room on it. No doubt this is a luxury hotel in a country with a low standard of living. I guess that tells it all... we were also told to leave a 10 euro deposit for our towel at the pool. Certainly unusual for "western style" travelers. Overall a bit uncomfortable from that point of view.

Review 13：Hotel was well equipped and in a good location.

Review 14：Staff are fairly grumpy, which is typical in the Balkans. Almost like they think that's how to be professional. Breakfast was strange - they have all the right elements, but somehow the food, juice and coffee managed to be bad. Stick to fruits and cheeses to avoid disappointment. No iron in the room. 10 AM checkout.

Review 15：Great value at this hotel. Recently renovated, it feels very upmarket in a place like Neum.

Review 16：The breakfast was appalling, one of the worst we've experienced intwenty years of Balkan travel. Stale bread, vile watery 'juice',totally minimal choice on offer and nothing fresh, inexcusable for ahotel like this. We gave it a second chance on the second day to see ifit was a one-off. It wasn'T. In fact it was even more inedible as itlooked like some of the same food from the day before, like thevegetables, had been recycled. Taking the chance to people watch was ajoy with all the other diners looking at their plates with a mixture ofbemusement and disgust. The role of the staff in the restaurant appears to consist of trying to make the customer experience as miserable as possible by the mindless bureaucratic attitudes and actions they display. There's something clearly wrong with the management here.

Review 17：The ongoing refurbishment at the Grand is coming along really nicely andit's clear that a lot of investment is being put into creatingstylish facilities and really cool public spaces such as the frontlobby, bar and terrace and pool and spa area. However, this is in realdanger of being completely undermined by the lack of investment in stafftraining and food quality that a hotel of this type should have. Thebreakfast was the culinary equivalent of the Gulag while some of thestaff attitudes on show in the breakfast restaurant were like somethingout of a Stalinist nightmare.

Review 18：1. The food in the main hotel was mediocre at best and basic buffet whilst the food on the beach restaurants was very poor (tough, grisly meat). At breakfast, don’t expect anything fancy, just cheap meats and in fact no fruit juices, just the local area cedevita squash which is an acquired taste.2. The AC didn’t work properly or when out of the room. So when entering the room for the first time, it was very hot, and it took a long time to cool after turning the AC on. I did report it, but it seemed nothing was done. 3. Although the hotel has been renovated, it appears it is still in need or under renovation. 4. Many claims are made on the website, but many are just not true. As an example I called for room service, but this was not available. Minibar? Well, there was an empty fridge that didn’t cool anything, just heated the room. There is also supposed to be canoes, but no sign of them. There is a mini golf course, but it is in desperate need of renovation and does not look as though it has been used for decades. 5. There are no beverage making facilities. All 4 star (and a majority of the lower ones) hotels I have stayed in have tea/coffee making facilities in the room. This is as I understand it a requirement of 3 star and above hotels. 6. Despite the fact that we were paying guests, we had to pay for deckchairs at the pool and the "hotel beach". To summarise, I am not sure how the hotel earned 4 stars as they are awarded on everything the hotel has to offer, I would say that this is a 2-3 star hotel at the moment. The building itself is good, but still requires a lot of renovation, the staff is reactive and very nice and friendly, but the service and food are mediocre at best with a lot of claims made that just are not fulfilled. If I was ever going to go to Neum again, I would stay at the Grand Hotel, but not at the current pricing, the Hotel Sunce appears to offer better value for money.

Review 19：Staff were very friendly and nice.Nice views Good reception area and lounge/bar

Review 20：This hotel is absolutely fantastic. Hotel is so stylish and room is so luxurious with a beautiful view. From the staff, room, food, atmosphere… everything is on the high level as you expect from a hotel like this

Review 21：The hotel is not as if it would be completed inside. Unfriendly, incompetend staff. The hotel no has separated own beach.

Review 22：The rooms are nice with modern furnitures.

Review 23：Breakfast is very poor, in terms of variety and quality of food and attitude of staff. Some serious training is needed. Hopefully if they finish off the hotel and get the staff training right this could become a jewel.

Review 24：The hotel is still being refurbished, and some elements like the spa and gym were not finished but look like they will be high quality. The pool is huge and under-used so ideal for proper swimming. Reception staff were fine and Matko who runs the pool bar was very friendly and helpful.

Review 25：The Spa section was not done yet. Very irritating is that you have to pay 3 € per umbrella or sunbed at the Hotel pool

Review 26：Much cheaper than the surrounding Hotels in croatia

Review 27：Very crowded beach, sauna did not work.

Review 28：Hotel is new opened in may this year. We were first using this room. Next summer prpbably this will be very good hotel.

Review 29：Location is best in Neum and facilities are five star although the hotel is 4 star property. Beds are a bit on a harder side.

Review 30：Staff attitude was extremely bad specially in restaurants and front desk

Review 31：The location of hotel

Review 32：Staff with bad attitude specially in restaurants and front desk, room service was not good enough

Review 33：Good location and excellent view

Review 34：friendly staff, good location, nice pool

Review 35：nothing.

Review 36：Hotel is beautiful. Staff is kind. Enviromet is great.

Review 37：The receivers are very kind.Thank you!

Review 38：wonderful location, hotel has been completely renovated, staff extremely helpful, always with a smile

Review 39：friendly staff great design good food

Review 40：The pool area was outdated, as was the rest of the hotel. The rooms were nice. The food at the hotel restaurant was absolutely terrible! The breakfast was also poor.

Review 41：Rooms were nice and spacious.

Review 42：It is not normal to pay for the umbrella and chairs at the pool asresidents of the hotel. The floor around the pool has never been cleanedand it needs repairing.But the water in the pool and the pool itself isexcellent. The stuff at the reception is far from being kind and lackknowledge of any foreign languages.

Review 43：I liked the location,breakfast,comfort and especially the pool.

Review 44：How much it is improving. It is a large hotel from the Tito era whichneeded to make some changes. The staff are supportive, though knowingBosnian will help. The hotel has lifts and tunnel access to the beachwhich are really convenient. Neum itself is a great place to be, withthe sort of feel of Croatia in the late 1990s, before it became soexpensive and developed. The town itself is the only one in Bosnia-Herzegovina to be sited on the spectacular Dalmatian coast, with all theadvantages of such a location.

Review 45：Very nice

Review 46：Nothing was ok. Everything closed down.little information. Bad english. Terrible breakfast.

Review 47：The pool and Therese beach