Hotel Villa Mercedes Palenque
Hotel Villa Mercedes Palenque descritpion
Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom.
The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks.
Palenque Airport is just 3 minutes’ drive from the hotel, which also offers babysitting services.
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Facilities of Hotel Villa Mercedes Palenque
Outdoors ：Outdoor Pool (all year) | Grounds
Pets ：Pets are not allowed.
Activities ：Spa | Massage
Food & Drink ：Bar | Restaurant with Dining Menu
Internet ：Free!WiFi is available in public areas and is free of charge.
Parking ：Free!Free private parking is available on site (reservation is not needed).
Services ：24-Hour Front Desk | Babysitting/Child Services | Meeting/Banquet Facilities
General ：Non-smoking Rooms | Facilities for Disabled Guests | Air Conditioning
Reviews for Hotel Villa Mercedes Palenque
Review 1：When we arrived they did not have any information about our reservation. They offered us a new reservation with a different fare. After arguing a little they accepted to give us the fare "booking.com" originally gave us. We had dinner at the restaurant and ordered a wine bottle. They brought us a different wine and wanted to charge the same price. The staff at the reception desk and generally speaking, the staff of the hotel is inefficient. Upon checking out they wanted to raise the fare again! We had to argue again to have the right price.
Review 2：The hotel is nice. Big enough and comfortable rooms. It is a good hotel but the staff is poorly trained.
Review 3：No internet in room Staff don't speak English Need to pay everything at the reception Évry time you need something don't accept to charge your bill #!!!#
Review 4：Location Architecture Swimming pool
Review 5：the service bar in pool.
Review 6：all the installation en service.
Review 7：The restaurant from menu to food quality : very poor.
Review 8：The location, 5 min from the archeological site. The room was clean and comfortable.
Review 9：Gym and Spa are not up to Standard. Wifi only at reception, and slow
Review 10：Near to the ruinas, clean, nice poolarea, Restaurant with buffet ok.
Review 11：Cold shower the first day No wifi in the rooms The Dj @ 3pm With Techno
Review 12：Swimming pool Close to ruins
Review 13：Food at the restaurant was pretty ordinary and overpriced.
Review 14：Jungle setting, garden and pool were all great. Staff lovely and helpful.
Review 15：Comfortable.
Review 16：Lot of family Worst cooked gastronomy of all my trip
Review 17：Pool Located near the archelogical site of Palenque
Review 18：the personal at the reception should speak english better!
Review 19：poor staff on reception, breakfast not included, this is not bad hotel, but definitely not 5* hotel.. its 3*
Review 20：nice rooms, hotel is near to archeologic site, nature around, pool
Review 21：Dated and in need of a facelift. It's definitely not 5 star. I would say more 3 star having stayed at many 5 star around the world. No wifi in rooms.
Review 22：Location very close to ruins and other attractions. Quiet and more of a lodge than hotel. Rooms basic and clean.
Review 23：Staff, like most places in Mexico were a little clueless. No real comfortable places to hang out around the place and wi fi only in reception
Review 24：Close to ruins, for the price it was awesome. Clean and comfortable.
Review 25：The beds were low quality. Too hard and you feel the springs.
Review 26：Very close to Palenque, nice pool, great food, well renovated rooms, helpful staff, parking.
Review 27：I wasn't that keen on the food, but, that seems to be the norm forme in Mexico. In comparison to othe rplaces I have been in MExico thefood was of a higher standard.
Review 28：I liked pretty much everything. Staff, the room, the facilities, thelocation was all very very good.
Review 29：Restaurant a little cavernous but you can always eat outside. No wifi in the bedroom.
Review 30：Exceptional service. Lovely pool. Spacious room. Fabulous reception area for chilling. Good food and close to Palenque site.
Review 31：This is mainly a tour operator hotel designed to accomadate very large groups. Air conditioning extremely noisy !!! Poor conditions and maintenance of the swimming pool and buildings : Roofs are just a plastic tarpaulin No service at all at the swimming even if staff did recommend us to go to this pool ! Wifi in lobby No minibar or fridge in the room No real bar Our room was far away from reception
Review 32：Location is very close to archeological sites Staff was nice and helpful Room was very clean Hotel is in the Country surrounded by jungle and fieldd and cows : lovely The second pool was in poor conditions but we were the only ones that was great.
Review 33：We're from Australia & came to see the geological sight of Palenque. Villa Mercades is a great place to stay that is close to the ruins and very comfortable. The pool is fantastic and there are good food options
Review 34：It was pretty basic. Staff was friendly but not very helpful. Food was only decent.
Review 35：It was very close to the ruins and we liked the jungle setting
Review 36：nothing
Review 37：everything
Review 38：They have a serios problem with the suwer system and bad smells
Review 39：Close and accessible to the ruins and a respite from noisy city centers.
Review 40：The food could have been better for the money.
Review 41：Friendly staff, nice location and grounds, ok food. Perfect for the kids.
Review 42：Bad GPS coordinates of hotel shows center of another one
Review 43：Large swimming pool
Review 44：Beds - to hard
Review 45：Swimmingpool
Review 46：Palenque in a few km
Review 47：Nothing.
Review 48：Staff take care of you since you arrive, everyone is very polite and hotel is very good, very affordable price for a 5 star hotel.
Review 49：Everything, the food, the type of calm that makes you feel comfortable and allow you for relaxation.
Review 50：Good pool Friendly peoplpla D Good breakfast Good
Review 51：Food could be better in the restaraunt
Review 52：Very attentive stuff, a large territory with lots of vegetation.
Review 53：location and service
Review 54：Very clean and well located.