Hampshire Hotel - Amsterdam American

Hampshire Hotel - Amsterdam American descritpion

This elegant hotel was built in 1900 and is officially listed as a monument. This hotel combines an elegant Art Deco heritage with modern facilities and a Roaring Twenties atmosphere. Hampshire Hotel - Amsterdam American is on the edge of Leidseplein, right next to the DeLaMar Theater.
Hampshire Hotel - Amsterdam American has air-conditioned rooms with free Wi-Fi and extra-long beds. They also feature flat-screen satellite TV, a minibar and tea and coffee-making equipment. Some of the rooms offer canal or Leidseplein views.
Guests can enjoy international cuisine at the famous Café Americain. During the summer there is a terrace overlooking the street and the fountain in front of the hotel. The bar serves cocktails and it is also possible to make a reservation for high tea in the afternoon.
American Hotel is a 5-minute walk from Vondelpark and the P.C. Hooftstraat shopping area. The Museum Quarter, including the Van Gogh Museum and Rijksmuseum, is a 10-minute walk away. Rembrandtplein is 15 minutes away by foot. Trams 1, 2 and 5 stop right across from the hotel with direct services to Amsterdam Central Train Station in 15 minutes. Bus 197 can also be boarded across from the hotel, taking you to Schiphol Airport in 35 minutes.
Amsterdam City Center is a great choice for travelers interested in Food, Nightlife and Walking.

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Facilities of Hampshire Hotel - Amsterdam American

Outdoors ：Terrace

Pets ：Pets are not allowed.

Activities ：Sauna | Fitness Center | Massage | Bicycle Rental

Food & Drink ：Bar | Breakfast in the Room | Restaurant with Dining Menu

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Public parking is available at a location nearby (reservation is not possible) and costs EUR 70 per day.

Languages Spoken ：Dutch | English

Reviews for Hampshire Hotel - Amsterdam American

Review 1：We could not find any faults in personnel or facilities. Everything was excellent throughout.

Review 2：Everything was excellent from the time we checked in till the time we checked out. The room service staff and the room make up staff were very helpful and always obliging. We liked everything about this Hotel, the staff , the facilities, the location, and the value.

Review 3：Cleaning of rooms very late. One day after 4.30 pm wuich was inconvenient. By then I was back in the room and did not want to be disturbed. This happened twice

Review 4：Reception and concierge staff superb

Review 5：Our room was cold on arrival and took quite a long time to warm up. It is due for renovation so maybe that will be dealt with. The bathroom is very small but the building is over 100 years old so any reconstruction is difficult. I would prefer a walk-in shower to a shower over the bath as this would free up space in the bathroom, but that's not everyone's preference. The decor of the rooms unfortunately does not match the Art Deco style of the building and restaurant.

Review 6：Excellent location, very helpful staff. One of the best beds I have ever slept in. However, the room facilities did not match those described on Booking.com, which was a bit of a disappointment, so we took this up with the hotel management (after our stay). They replied quickly and efficiently. The mistake has now been corrected and it shows they take guest comments seriously. Full marks for their genuine concern and response.

Review 7：We gave stayed at the Hampshire before and had a lovely stay, we have always booked the suite, but on this occasion we had a terrible time with the people in the next room, on the first night we had to call the night porter 5 times between 2.00am and 5.30am due to the noise coming from the room next door, continually banging doors and partying with another couple, then the party progressed to the couples arguing and fighting, the night porters tried to quieten them down without success, I just felt that the management could have done a bit more on the next night to help us

Review 8：The staff at the hotel was lovely and in a great location

Review 9：lack of facilities in the property swimming pool sauna wellness considering the price you pay. the hotel was no smoking but yet you could smell smoke through out the corridor I was on. Now I personally don't have an issue with this but I think if your are going to put warnings in every room in regards to smoking and drug use you should police this a lot more vigilantly. The main thing for our group was the lack of in hotel facilities for a 4 star property it is something that should be looked at for future development.

Review 10：great location not too far from centre. lovely old style hotel. Magnificent building. staff were brilliant. comfortable beds

Review 11：The rooms are a bit outdated, but clean.

Review 12：Location is just perfect! Staff was very helpful and friendly. Historical building with a good restaurant and bar. 2 steps and tram and bus stops, pubs, steakhouses, bars, clubs - everything is so close.

Review 13：Our only disappointment was that the famous Cafe Americain was closed for the duration of our stay. That wasn't stated at the time of booking.

Review 14：The hotel has great character. We loved the Art Nouveau style. The breakfast buffet was excellent and good value for money specially if you book it on arrival. It's very close to the major museums and a twenty minute walk to Dam Square.

Review 15：paid more on booking.com for small room than what was offered at the hotel at rack rates for executive rooms with canal view, a little disappointed in this to say the least

Review 16：location, transportation

Review 17：This hotel is in the heart of Amsterdam and in a very good location for everything . Staff are very helpful and friendly . The dining area is beautiful with all the stain glass windows are a must see,

Review 18：Our first night, the room that was given to us was very old and the furniture was stained and we were sinking in bed. The next we were moved to another room we were very happy with.

Review 19：The location is perfect. The staff were very friendly and accommodating. The rooms have a very nice view on canal

Review 20：Went into the informal bar for a drink, which we had also done the previous evening. We met an absolute gem of a lady called Sarah who was working there. A bright bubbly character, with a warm infectious personality. However, on the Tuesday evening we sat down and my wife moved some dirty glasses over to another table. Immediately we heard a loud shout from the bar, an older male barman shouted, "...leave them, leave them"! The whole bar went quiet. Very embarrassing when only trying to help. I did ask for a polite word with him in the reception, where he continued to shout at me, in front of the reception staff, then flew back into the bar. Very unpleasant, definitely wasted our evening. We are fair people and realise we can all have a bad day, but there was no apology.

Review 21：Hotel beautiful outside and inside with many period features being retained. Staff were, in general, exceptionally good. We ate in the main restaurant on the last evening, the food was very good indeed again the staff were first class.

Review 22：I paid for a DE lux room when I make the order, it's the second time for me in this hotel so I know the room & it's the same room I saw in booking. When we got to the hotel thay gave us a really bed room .. just the second day I got the room that I ordered.

Review 23：Best location, if u pay for a upgrade room it's a good hotel. The standard rooms not good.

Review 24：We had an issue with our safe- it just refused opening and took time to fix. Thankfully we had some cash on us and left the room for the hotel staff to attend to. By the time we were back, all was good.

Review 25：The rooms are good size in comparison to other hotels in Amsterdam. The staff are friendly and helpful and the place is CLEAN. Not to mention the best location ever! Oh, the hotel has one of the best restaurants in town too...

Review 26：My only negative is that poor lighting in the bedroom made the room very dark so it was hard to get ready and find things.

Review 27：Reception staff are so lovely. Great location.

Review 28：Lighting in the room needs drastic improvement. It was winter time with damp cold weather and with the sun barely visible it meant practically no daylight and the in room lighting left a lot to be desired. Also the house keeping staff needs to ensure rooms are cleaned on time. Three out of five days we came back at 3 PM and found the rooms just the way we had left them.

Review 29：Superb Location. Next to the tram and bus stops. The deluxe room we had booked could easily accommodate 2 adults and 2 children with one extra bed. We got a room with the canal view which was a bonus.

Review 30：About eight steps up to the entrance doors which no one else has mentioned: not easy to heave the luggage up there. Fully-stocked mini-bar is electronic: do not move anything or you'll be automatically charged.

Review 31：Very good, well-run, comfortable, warm, well located hotel. The fountains outside the restaurant are a good landmark when returning on foot. The entrance is however, round the side facing a canal. Friendly staff who all speak English. Good sleep quality. Lots of towels and hot water. Kettle in room with mugs and packets of instant coffee/chocolate. (Bring your own tea bags and ask the bar for milk?)

Review 32：Was a little worried when got to the hotel in the early hours to find the doors closed however just press the buzzer and the staff will let you in.

Review 33：Fantastic luxurious hotel right in the centre of Leidseplein where you can walk or get a tram from central station. The hotel just looks stunning from the moment you arrive. The staff are friendly and the beds are really comfortable. Perfect stay for our engagement!

Review 34：The feeling is that the management is desperately trying to save money and you feel it during your stay. The furniture is run down, the toilet paper is of the type you find in public bathrooms in train stations, there are no complimentary water bottles just a minibar where bottle of regular water costs 5 euros and these are just some small but irritating examples. You get the feeling that they are trying to attract visitors with a low price but than overcharge you on small items and services to make up for it. This is ok if the price is attractive enough but don't expect a real 4 star hotel.

Review 35：The Hotel is situated in a beautiful historic building in a convenient spot in Amsterdam tourist center

Review 36：All staff were so helpful, friendly and attentive. Gave us lots of recommendations of where to go, outside of th main tourist hotspots. Most comfortable bed I have ever slept in. Great buffet breakfast - highly recommend. Comes with a glass of bubbly too.

Review 37：Being less mobile, I could not enter the hotel on my own, but was obliged to ask for help, which was offerted gladly, but still I prefer to be independent. Same for the elevator to the restaurant, down was no problem, but to go up one was obliged to ask for help.

Review 38：Location, and the history of the building

Review 39：The only part I did not like about the hotel is the tendency of the staff at reception changing price re the city tax. The rate is not the same as the cost listed on their website and each new member of staff gives you a different price. I find this unethical. Also had a problem with my bill, at check in my bill was fully paid and on check out it was not. Naturally, I was not happy but it was eventually resolved and they blamed Booking.com for this. My suggestion is email the hotel before check in and hold the hotel to this price.

Review 40：I loved the location. It's perfect with easy access to airport, trams, canal cruises, shops, movies, museums and a range of restaurants catering to all levels of pocket. The hotel is beautiful and at Christmas, even more so. Restaurant is stunning, food is delicious and I will return.

Review 41：Mini bar was expensive, there were some hairs in the bath and on the floor.

Review 42：Location is perfect, staff very friendly, bed was comfortable, the room had a little safe which was convenient and a very well stacked mini bar, clean toilet.

Review 43：I was a little put off by my room heating. not warm enough

Review 44：although I did not use them the facilities for guests seemed vey good. the staff were also very helpful and understanding about simple problems like buying tram tickets etc. a smile can work wonders especially for older slightly confused guests such as I.

Review 45：The receptionist at the day of my arrival (the evening of December 9th, was v rude and gave me the worst room I've ever stayed in), room was too small, not comfortable, phone as so many problems, mini bar had a v loud sound, lamp was not working, I was obliged to pay a v high rate for an extra night eve though the hotel was quite empty and not taking into consideration we were 4 rooms for almost 5 nights!

Review 46：The location and food!

Review 47：The location was perfect. The rooms are beautiful and very artistic. I mentioned it was my husbands birthday and they put a little bottle of bubbles in the room for us.

Review 48：Nothing to say..

Review 49：The staff are very accommodating andfriendly...the breakfast was superb and it's a good location.would definitely come back again x

Review 50：Very expensive rooms, breakfast was another 20 EUR per person. Bar and restaurant too expensive. Rooms were shabby and small, but the worst was seeing the cleaning lady wash glasses and cups in the bathroom sink! I didn't think that could happen in Europe 2015! Gross! One of the days the room was only cleaned just before 4pm. That's too late.

Review 51：OK location. Easy access to trams and buses. Short walk to city center.

Review 52：The location of our suite was above the bar on the first floor. Unfortunately there was a lot of noise from outside which resulted in a terrible night's sleep, as I am a fairly light sleeper. Not the hotel's fault and if I booked again I would ask for a quieter room.

Review 53：This is a great hotel, it looks impressive, it is in a great location, close to the museums, stores, restaurants and bars. The tram is right outside the hotel and you can take the bus directly to the airport for 5 euros. The hotel is immaculate, staff were friendly friendly and very engaging and gave us the history of Amsterdam. We were upgraded to a suite which had great views, a double bath, our own fire and sitting area and the bed was unbelievably comfortable.

Review 54：Eating in the hotel was a poor experience.Service both at breakfast and dinner was below standard. After all it is not cheap. Shame for such a lovely environment.

Review 55：hotel reception staff were excellent. very helpful and friendly. Hotel beautifully decorated, even Christmas decorations as well. Ideally situated for the museums and canal trips

Review 56：staff were polite discreet ,but available for support if required , welcoming . Standards were very high , housekeeping excellent , again discreet ,but also friendly. Prices very reasonable ,esp for Amsterdam .Beautiful building and decor.Given free upgrade to a beautiful suite as deluxe room although nice didn,t match photos /expectations - resolved very quickly with no issue at all. I appreciated this so much . Loved my stay , didn,t want to leave.

Review 57：This seems to me to be one of those classic business situations where the owners/operators do not appreciate the healthiest and most sustainable profits come through pleasing customers through good service and good facilities. The Café American in particular is very tired, dirty and understaffed with some very stressed people.

Review 58：Location.

Review 59：Room was small and decor was a little tired. Left my passport in the safe and had to wait till midday before anyone would look for it which was a bit frustrating. Parking not great.

Review 60：Location was excellent. Staff were very nice.

Review 61：My room was very dark. It was in the center of the building so if you looked out you were looking into other rooms. So you really had to keep the drapes closed. The walls were very dark and the lighting was not very bright. It felt closed in

Review 62：The room was a little cold even though we put the radiator on and we didn't know about the tax on the room per night which we had to pay extra.

Review 63：Brilliant location friendly helpful staff, especially the concierge David. The rooms were very clean.

Review 64：The hotel was absolutely lovely in a perfect location. The room was very spacious and we were upgraded which was a fantastic surprise! The hotel is right next to a square with various shops and bars/pubs/restaurants all within 2 min walking distance. Overall a great hotel and will be back again!

Review 65：TV/DVD did not work properly - remote was a general replacement so functions not available and not able to connect to DVD player. No warm towel rail to dry towels, so had to be replaced daily.

Review 66：Great Location! Had a very roomy Suite with corner views and a lovely bathroom. Pillow menu was good. Large bed.

Review 67：The reception felt cheap and not like it was part of the rest of the hotel - it could make a world of difference to make it look a little more exclusive. The bathroom had a very strong smell of sewage. A single duvet for an adult is not acceptable.

Review 68：Staff, location

Review 69：There was a bit of a wait with check in which was stressful

Review 70：It was very central. The staff were friendly and helpful. We were given an upgrade and loved the size of the room with a view of the canal. Food was good in the restaurant

Review 71：Great location, not in centre, but close enough to walk to (walking around Amsterdam is great!). Squares, bars, restaurants, (etc...), all nearby, and nicer than the centre.

Review 72：For the price, the breakfast should be included

Review 73：Everything. Large and comfortable room, great location, wonderful breakfast, although payable separately. The hotel restaurant is very good too.

Review 74：Tragic if not vandalistic destruction of original architecture in the lobby area (in particular) in what appears to have been a misguided attempt to 'modernise' its appearance. The owners of the property would be well advised to invest in recreating the original features of the appearance of the hotel to differentiate itself from chain hotel (e.g. Hilton) standard appearance.

Review 75：Location and historical provenance.

Review 76：No bad experiences but in a hotel of this standard one would have expected bath robes and a welcoming bottle of water. Free wifi was very slow. Breakfast was expensive so we made alternative arrangements.

Review 77：Within easy walking distance of the 3 main museums.Good public transport infrastructute(trams into old town, canal stop and bus to Airport stop outside hotel.) Relaxed cafe/restaurant serving good food & drink. Good restaurants near by. Hotel location in a square lessens the impact & noise of traffic.

Review 78：Our bedroom was disappointing - somewhat cramped and a musty smell. Three of the four nights our sleep was disturbed by outside noise from trams and rowdy revellers.

Review 79：The wonderful windows in and the ambience of the restaurant. Breakfast was good as were the two evening meals we had. The bath was comfortable and the bathroom was nice.

Review 80：No complaints - this is a really good hotel.

Review 81：The hotel has the most comfortable beds, is spotlessly clean and has very helpful, friendly staff. Highly recommended.

Review 82：Room was not of 4 star standard.... Bathroom was grubby and small....The bath could use some bleach!! The carpets in the room were grubby also...The noise was ridiculous sometimes.... Drilling holes in walls at 8 am and cleaning ladies knocking at 8 am also not to mention tram outside the window.... I emailed the hotel prior to arrival and requested that I be placed in a nice room as seen on their website as it was a very special occasion and they said this was possible however this was not the case....

Review 83：Location was perfect.... Lovely area surrounding hotel and was within walking distance of Dam square and Rembrandt square. Boat trip stopped outside also:)

Review 84：Rooms are a little dark without curtains open. Next to a major tourist district so be prepared for inebriated singing at 3:00am.

Review 85：Location is fantastic - serviced by key tram routes and a €5 airport shuttle bus. Short walk away from National Museum and Van Gogh Museum. Baths in rooms are awesome after a long day of walking around on foot.

Review 86：The room was dark and dingy, the lighting was almost non existent . For the cost of this room I would have expected more, the room was very small. We left the room early one morning and returned at 3.30pm and our room was still not made up..very poor service.

Review 87：The location to the trams, the bed was comfortable

Review 88：At the amount I paid, I think breakfast should have been included in the room rate.

Review 89：Courteous and responsive staff, in a hotel with an excellent location.

Review 90：Room 130 which we were assigned to was so hot at night, couldn't sleep due to it. Room was also very dark with one window around the back. Awful room. Staff were not friendly in the dining area and a waitress came over to us twice with orders that we did not order.

Review 91：Hotel was located near Van Gogh and Rijk Museum.

Review 92：Noise above our room and when we complained, staff made it sound like zguests above us were making noise but we found out later that they were renovating room above us and never told us that. So for 2 nights we could not sleep at all. This hotel is definetly not a 4star hotel.

Review 93：Restaurant was great.

Review 94：Room a bit small for 2 people, very little space for lugagge.

Review 95：Comfortable bed, you could even choose your pillow. Balcony overlooking the fountain. Clean and good closet space. Perfect location close to a tram stop and the bus stop. Museums are just a few blocks away. You can walk averywhere from here. Lots of restaurants and shops nearby.

Review 96：The room although spacious, was very dark, only had one small window overlooking the air conditioning units

Review 97：The location of the hotel near museums, transportation and canal. The Cafe American attached to the hotel

Review 98：Nothing really.

Review 99：Location was close the museums and good bars and restaurants. If you wanted to get to more the team stop and canal cruises were outside. The rooms were more than adequate and were warm and comfortable.

Review 100：It was quiet noisy even at 5am.

Review 101：Great location and handy for transport links-including airport shuttle and for access to Central Station. Close to all attractions including Vondelpark and museums.

Review 102：We have paid for deluxe room, but the room shown on booking.com was not the one we got. It was (long time) outdated definitely not worth of 4star hotel.

Review 103：Location was the best. Desk front personnel was kind and helpful.

Review 104：The location was a little noisy and overcrowded at night. I think it was a little overpriced for the outdated decor and services.

Review 105：Staff were fantastic. Friendly & helpful. Location was good for transport.

Review 106：This hotel is basically ok but a bit tired and '4 star corporate'. Rooms are rather underwhelming and stuck in a 70's /80's time warp from point of view of a not-very-good TV, fiddly tea/coffee facilities/creaking floors and beds/decor etc. 'Automatic' minibars. Shower over bath with those weird double curtains. Room a bit dark. Long corridors smelling mildly of disinfectant with unappealing carpets. Whole place needs a bit more zing to continue to hold market share moving forward.

Review 107：The bar is cool!

Review 108：Having stayed before, I was disappointed to be allocated a very small room in a 'noisier' location for wuute a high price. However, staff sorted this swiftly and with good humour

Review 109：Location convenient for conference at Vondelpark3. Hotel situated in beautiful location with direct bus service nearby to and from airport. Helpful staff

Review 110：It very noisy and you can hear other room when they are walking ..every thing in the room with price even the water

Review 111：It is near near to the city center and you can reach the other city part through transportation

Review 112：Only downfall was lack of view as we looked into rooms opposite. At least windows opened so you could tell what the weather was like.

Review 113：Location is within easy walking distance of Vondelpark and museums. Faces canal. There are plenty of restaurants and pubs near by. Close to shops, flower market and easy tram ride to anywhere. Airport shuttle outside hotel for 5 euros which takes 45 minutes and is a pretty drive. Staff is very accommodating. Loved the towel warmer!

Review 114：We had dinner in the restaurant the first night. Although the restaurant was half empty we were made to wait 45 minutes. The fish dish - slow cooked cod - was barely warm - and was VERY underdone. Although we complained there was no offer to bring another selection or reduce the price.

Review 115：Very nice room and updated decor in this hotel. Location excellent - near museums, public transit. Very comfortable.

Review 116：Incompetent staff at reception, i have paid 1491 euros for stay, they block 2500 additionally in my credit card and no justification

Review 117：Very good location, clean and comfortable rooms, however staff in the reception poorly qualified

Review 118：The light in the room is appalling - impossible to read or see into the wardrobe. The reception staff were helpful. The best staff in the restaurant was the one woman - the men were slow and not responsive to clients' needs.

Review 119：The room we were allocated was awful (on the main tram route and very dark). The one we were then offered was very nice overlooking the canal and spacious but see the next box ...

Review 120：The location is perfect. A 5 minute walk to the 3 famous art museums, 2 of 3 river cruise routes stop in front of hotel, on the edge of restaurants, cafes shops district. Bus 197 to Schiphol airport beside hotel, takes about 40 mins for 5 euros can't beat it for ease.

Review 121：I paid extra for a junior suite,whilst it was a lovely room, it wasn't worth the extra money. The bathroom was tiny and there was no balcony. It was just a longer version of the standard room.i would definitely stay in this hotel again but it would be in a standard room.

Review 122：The friendly staff-couldn't do enough for you.The hotel & room was spotless and the hotel was in a great location for buses, trams & nightlife.

Review 123：I got a cheap offer through booking.com but I was upgraded to a fantastic room with a balcony on the fourth floor - this was truly a present / thank you Hotel Americain I will come back to you upon my next trip to Amsterdam! B De Coninck

Review 124：We didn't have a bad experience at all. It would have been nice to have breakfast included in our room fee though, as we have in other hotels.

Review 125：The staff went out of their way to help us, both when we had an issue with making a U.S. curling iron work, or where to find a new European one, and in the Concierge's help with advice and getting transportation for us. The room was very nice and spacious and the bed was very comfortable.

Review 126：The rooms are comfortable, but a little plain.

Review 127：The location was ideal for both exploring the canals and visiting the museums. The concierge helped us navigate getting tickets to the play of Anne Frank. A must do if it is still on. For these reasons alone, we will be back.

Review 128：Not good value for money. Incredibly slow internet, so slow that I couldn't work in the hotel. TV didn't work, bathroom only moderately clean. Asked for a double bed but got a twin instead. All of the above would be acceptable in a 3 star hotel. However, this hotel charges €200 a night. For that amount of money I expect impeccable service.

Review 129：The fact that we only stayed three nights ... next time we are staying a little longer

Review 130：1. Central to a lot of the attractions we were interested in 2. The staff were polite and very helpful. 3. Very nice buffet breakfast .Comparable in price to getting a cooked breakfast in nearby cafes.. but much more healthier with a wider range. 4. Clean rooms , with nice decor

Review 131：This hotel seems to trade on a glorious past. The room I was first allocated on 6th floor was like an attic room with NO view. I was moved to larger 5th floor room but again NO view. The decor of the rooms and corridors, whilst clean, were very very dated and well below the standard of a 4* hotel.The American Bar was a HUGE disappointment. Also, do not expect a welcoming lobby with nice seating areas.....perhaps like the photographs of many years ago they like to show. Breakfast was fairly good but there seemed to be very little 'system' in place so you either waited ages for staff or 3 came in quick succession.

Review 132：Location, front of house staff, cleanlinless, building from outside and cafe.

Review 133：There were roadworks outside our window all night. We were not told of this when we checked in. No warning, explanation or apology at all. Not good PR on the hotel's part. Poor.

Review 134：WiFi was hopeless..........one of the most complicated access methods ever experienced. The "famous" restaurant overpriced for the standard and variety offered. Did not respond to my email response to their survey to convert their survey to English

Review 135：Reasonable view over a canal

Review 136：Old furniture, tiny rooms, I asked for connected room they didn't give me my request for the first day and I accepted because I prefere early check in, but they refuse to give me connected room on the second day and also no view. Tell now I don't understand how they calculated the fees and they didn't know also how to explain it to me. I changed the hotel second day to another one 5 stars in the dam square with almost same price.

Review 137：Location

Review 138：No desk mirror no full length dressing mirror. Horrible room lightning. Old TV. Bought my own soap vs a slice of Neutragena which was provided.

Review 139：Concierge David was spectacular! Bar staff great. Location great! Coffee in room!

The Fine Print

A valid ID or passport is required upon check-in.Please note a refundable security deposit of 50 euro is charged upon arrival. This deposit is used for damages and extras taken in the hotel.