Eastin Hotel Penang

Eastin Hotel Penang descritpion

Just 3 miles from the Penang International Airport, Eastin Hotel Penang is located next to Queensbay Mall. It offers a spa and modern rooms with free Wi-Fi.
Rooms offer a flat-screen TV, minibar and private bathroom. A hairdryer and 24-hour room service are provided.
Guests can enjoy a swim at the outdoor pool or exercise at Eastin Hotel Penang's fitness center.
Swez Brasserie at Eastin Hotel Penang offers international and local favorites, while the Lobby Lounge provides a variety of beverages, cake and pastries.
Eastin Hotel is located in Bayan Lepas, close to the Penang Bridge. Georgetown, the heart of Penang, is a 10-minute drive away.

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The staff speaks English——Eastin Hotel Penang's staff speaks:Chinese,Malay,English
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Facilities of Eastin Hotel Penang

Outdoors ：Outdoor Pool | Outdoor Pool (all year)

Pets ：Pets are not allowed.

Activities ：Fitness Center | Spa | Bicycle Rental

Food & Drink ：Restaurant | Bar | Restaurant with Dining Menu | Buffet-Style Restaurant

Internet ：Free!WiFi is available in the hotel rooms and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Newspapers | Safe | Facilities for Disabled Guests | Elevator

Languages Spoken ：Chinese | Malay | English

Reviews for Eastin Hotel Penang

Review 1：The water is not hot enough for shower; My families stayed 2 years before, the maintenance is poor. Room is small, cant feel like stay in a four star hotel.

Review 2：The location is very far from town, nothing much to see at this area. Travelling by taxi is expensive too. Aircon noisy, the hotel look very dimmed along the corridor to the rooms. Kind of scary to me.

Review 3：The room was a bit smaller than expected.

Review 4：The location was good and easily accessible by car. The hotel was within walking distance to a shopping mall.

Review 5：they charged me different price from what quoted in booking website My key has problems and need to reset it at the reception many times. and only be given only 1 key. Need to pick up husband at the lobby while he went out for a while.

Review 6：I arrived and check in about 4.30pm but the front desk told me the room is not ready then I ask how long, After 10minutes he told me, it will take very long cannot let me know how long it takes. Then I ask him if your room ready will you call me? He said no, he will leave my stuff at the front desk only. After then I waited till almost 6.00pm, I went to front desk and asked, but the staff attend me it no longer there. One stuff lady looks a bit senior told me the queen size bed room not yet available. She said if I don't mind she will joins the bed for me. I agree to do that. By then she couldn't find my check in stuff and have to re do it all over again. I really dissapointed. Another things is I request newspaper in the morning even in the on line booking I mension it. but I didn't received, but when I called up your staff said the manager didn't know that matter so .... with all sort of reason.

Review 7：Environment and room quite good

Review 8：There were fresh blood stains on the bedsheet and the duvet cover. It was late at night when we noticed the stains. No choice but to make do with it. The air cond was too cold.

Review 9：Nothing

Review 10：disappointed with their so called executive floor and executive lounge. Went to the executive lounge and i feel uncomfortable because you have to ask then they only serve you. They served chilled juice and wine but the glass they served is with lipsticks stains, and the executive lounge staff is not friendly at all. Then next morning went to breakfast and the cup is with lipsticks stains again. Was expected for better and more service , but end up very disappointing. Room is small and the carpet is a bit smelly, it's almost the same compare to the normal floor. Totally not value for money. Will not return.

Review 11：Wifi is good and fast , other than this, some of the staffs are friendly and helpful.

Review 12：When I check in the staff tell me my room including breakfast :) when I'll make 2nd confirmations they say there no breakfast for my room:(

Review 13：The bell man unchanged are to friendly with all their guests

Review 14：Staff who name Vanessa in reception very rude . Who are speak loud to customer in phone . I hope that can be soft on next time so that customer feel comfort when in phone conversation

Review 15：Location very good

Review 16：Mgt Staff could increase their smile especially some of the F&B Staff at BF and Front Desk Staff. Newspaper is not delivered, had to ask. Duty Mgt is not meticulously tracking. Restaurant Kitchen close for rectification works which resulted for no Dinner Service. Hotel Mgt did not publicise and did not inform Guests. When we returned at abt 1940H for dinner at Hotel, we were shocked and had to go to the Bar to order meal which were limited to a few items. We had to wait close to 35 minutes before dinner arrived. Very bad service and Mgt did not bother to check with Guests. No Bell Boy to carry luggage to Room upon checking in.

Review 17：Room is well maintained.

Review 18：Front office staffs were rude, unfriendly and unhelpful. Customer service is bad. I asked for a late check out for 2pm as my husband will finished his marathon around 9am and was told I need to pay a late charge fee. I am okay with that but the staff told me I need to check out by 5pm when I am paying a full day charge! I got to know about this when I went to check the rate in the internet. In the end, I booked the room online, paid the full day charge and checked out at 645pm on the same day. Disappointed by the service !

Review 19：requested non smoking room and high floor during booking but so disappointed that it was not fulfilled. furthermore the smoking room is terrible smell. Thou the front desk told us that they will get the housekeeping to put some air freshener but it was not done. In fact we had to remind them twice before housekeeping came and gave us a bottle of mixture of spray and had to be returned immediately after spraying. This was given way past 11pm.

Review 20：The bed was comfy despite the smell of smoke in the room.

Review 21：A couple shd be issued 2 security cards to make easy access to room n lift. If one is left in the room, the one who is out cannot go up in the lift.

Review 22：Friendliness of staff

Review 23：Ridiculous basement car park turning corners....almost scratched my rental car...i don't understand how the architect designed the car park really narrow..really small..

Review 24：decent hotel with friendly staff.came in earlier and they managed to get me a room even though check in was at 2pm. All good.

Review 25：Rooms are ok and I would stay here again on my next visit, but compared to the lobby the rooms are rather run down. It's been about a year since my last stay and it does not look like they changed or renovated anything in the mean time. There was chewing gum on the carpet next to my bed, the toilet water kept running most times after you flushed and on the last morning water from a broken pipe or something like that came raining down from the bathroom ceiling. Not much comment on that from the staff when I mentioned it during check out.

Review 26：Location is very convenient if you are there on Business. Close to the Bridge as well as most companies in the southern part of the island. Only a few minutes on foot to get to Queensbay mall or several smaller shops and bars around the hotel. Wide selection of Western and Asian breakfast options.

Review 27：Poor breakfast quality i.e. fried rice, fried mee, prawn noodle, desserts, breads No lotion provided in the room, poor quality of conditioning shampoo Should take care the cleanliness of food especially those with uncovered i.e. fruits, meat slices, cheese, breads. Saw flies around.

Review 28：1. Variety of breakfast, roti canai with curry chicken and the soups are nice. 2. Can add extra bed 3. The room is comfortable

Review 29：Pathetic iron in room - Requested a steam Iron which was then removed the next day ? Breakfast in Rest lacks variety for western travellers .Very poor selection. Hotel policy of not advancing money against your credit card for a business Hotel is unbelievable' .Sorry I don't want to walk across queensbury mall to an ATM.

Review 30：Club lounge ,

Review 31：I have encountered a choked in my room and I have requested for help at numerous times, however, the problem was not resolved and I was not even informed whether the problem had been attended.

Review 32：surface parking is chargeable RM20/day then always has to explain to security guard after the car is parked. No coffee house operate for dinner. we have to eat our dinner in lounge....very inconvenient. will not stay at eastin again.

Review 33：Not much choice of breads for breakfast, and not replaced after it is finished. Need more cooks at the Omelette station in the mornings when it gets busy. One cook alone takes too long,

Review 34：Proximity to the mall next door

Review 35：Poor sound proof, woken up early hours from the noise of busy traffic. Hotel located by a main road leading to industrial zone. Service below par.

Review 36：Location - near to airport and industrial zone.

Review 37：nothing

Review 38：Good Hotel with nice and helpful staff. The Location is good near Queensbay Mall with many Restaurants. I had local breakfast at Nasi Kandar just around the Corner. Very good and cheap!

Review 39：Some of receptionists could do better, like explanation to guest when checking out.

Review 40：Staffs at the Breakfast Counter, Porters and Housekeeping very helpful.

Review 41：We had a very very bad experience over in Eastin Penang. Check in took us over 15 minutes, receptionists were talking and talking forever to check us in. Room feel eerie gave a goosebump in 1404, we requested a refund but receptionist insist no and offer us a room change to 1308, the eerie feeling is even stronger this time, when complaint, turn out manager somehow aware of the problem with that room assign. Very bad experience!!!

Review 42：Air cond wasn't working. Repaired almost immediately though.

Review 43：Great location as it's just next door to Queensbay Mall. Lots of outdoor eateries as well. Staff were friendly, welcoming & efficient.

Review 44：There is no dressing table in the deluxe room. I was charged few bucks on top of what I've paid in booking.com as they mentioned that booking.com undercharged me for that night.

Review 45：The location is just few minutes away from the Queensbay Mall and other local shophouses.

Review 46：Upon arrival in a rental van with a group of 7 other friends, we were told to move our car to the basement car park with a height allowance with only 1.8m. Our rented van is too high to enter the car park. However, the valet still insists that we moved our car even though the luggage hasn't been unloaded. In the end, my friend decided to park at the valet parking with a rm 20 daily price tag. Which is ridiculous considering we are hotel guests and our van couldn't be parked at the basement car park.

Review 47：Close to Queensbay Mall and airport.

Review 48：1) not a baby friendly hotel 2) not much variety of breakfast / do not ve kids meals 3) wifi not working at all times 4) stayed for 3d2n , did not clean the room on 2nd day, 5) dusty sofa

Review 49：room was upgraded for free but without facilities

Review 50：Hotel upgrade our room without extra charges. The room is excellent! Strategic of location which is less than 5min walking distance to Queensbay Mall. Excellent.

Review 51：1. Asked for extra towel, towel given seem to be used and not washed. I didn't complain to the hotel because if I did, I had many other than just the towel. 2. Swimming pool looks beautiful in pictures, pathetically small in reality. 3. Renovating nearby gym during peak season. 4. hotel charges didn't tally to booking.Com price. And I'm very aware booking.com price is exclusive of gst and service charge. It still doesn't tally.

Review 52：The room was clean and so is the toilet. Thats as far as it goes.

Review 53：I asked for extra towel on the first day, hsekeeping delivered asap however on 2nd day they cleaned the room and took away the extra towel but when I requested again they refused to deliver any to me totally ignored my explanation.

Review 54：Location and free wifi.

Review 55：Why do I have to pay higher than what booking.com offer? I'm confuse. Where does the extra charge come from? And why the breakfast excluded while in the booking, it said it's included? It's unfair to pay too much when too little things I get.

Review 56：I love the room, customer service and the facilities.

Review 57：suprising.. no room available for walk in and you can get the room thru booking.com website, at the same date and time The space for car parking is horrible.

Review 58：nothing I like

Review 59：The price is quite high for a simple hotel with average facilities. The checking-in process is quite slow (deposit, key in, etc...), especially for a person who arrived at 1am and just need a bed to sleep.

Review 60：The hotel is just a walking distance from to Queensbay Mall shopping centre. The room quite clean and morning breakfast full of varities.

Review 61：Service at the reception counter. To improve the check in / check out process. Take quite a long time to settle. Room service. During checked in, we requested for double bed but due to non-availability, they offered twin bed and they will assist to join the bed. Called was made to the room service. But sadly it was not done when we went to the room.

Review 62：Location. Next to Queensbay Mall, wholesome shopping mall.

Review 63：The staff are polite and very helpful. Excellent variety for breakfast. There is something for everybody.Staff in the dining room extremely efficient. Plates and cups are cleared away instantly once they have been used.

Review 64：Internet connection not that strong and only allowed one gadget at time.

Review 65：Strategic location which near to the shopping mall, great services and friendly staffs

Review 66：Amenities in room was basic at best. Decor was a little dated despite being a relatively new hotel. Could use a modern look. No air conditioning in corridor so it was very warm.

Review 67：Fantastic location for those who don't want to brave the traffic jam in town. Plenty of food and shopping options as its next to Queensbay

Review 68：The parking lots were limited and swimming pool water was very dirty. After checked out , i was admitted to hospital. I suspect the caused may be from swimming .

Review 69：The rooms were comfortable and clean.

Review 70：We booked three rooms for whole family, they gave us three rooms in different place and different floors. I booked nearly two weeks in advance. Staff told its public holiday couldn't provide the rooms together

Review 71：location convenience, bed was large n comfortable and cleanliness...

Review 72：The pool was closed for maintenance during our stay

Review 73：Very convenient for shopping mall and local restaurants and USM (University); v. good breakfast buffet.

Review 74：I am travelling to Malaysia every year for almost two decades, half of that on business with the university there. I used to stay at Vistana before, but as the surrounding there has degraded, I tried Eastin this time. For almost double the price I got a smaller room, worse Wifi, no breakfast and a one-size-fits-all aircon. There is a thermostat but either its broken or useless, the staff said they'd fix it but nothing happened after mentioning it twice. Decided to turn it off and rather have it warm than having a freezing fan running. A few days later I stayed at the Le Meridien in K.L. for the same price and service and equipment were miles apart.

Review 75：Queensbay is a great place to stay, right at the sea (though no swimming), relaxed mall nearby, relatively close to the airport yet good express bus connections into the city.

Review 76：None

Review 77：The condition of hotel, the location that it is super near to queensbay mall, and also downstairs is 3 different makan shop and 24hours shop! definitely will be back!!!

Review 78：Everything is almost perfect except for the CARPARK! It was a very challenging task to just get out from the car park. The way up from one floor to the other floor was so narrow! If you are driving a big car such as Alphard or even the Camry,I wish u best of luck and happy reversing and forwarding!

Review 79：The bed is very comfortable. Was given a king size bed. Everything were really clean. Nice environment. A baby cot was provided upon request. WiFi connection was fast. Air conditioner is cool enough..the shower in the toilet was excellent!

Review 80：I stay at room 512. The rooms is too small with double bed. Not worst with value of money that we pay. Very small like a budget hotel. Not recommend come eith family or couple. Can choose other hotels.

Review 81：Staff are friendly and the rooms is clean. Wifi good as well

Review 82：Basement car park very poor, although others are very good, but never think to stay with 4 star hotel and 1 star car park.

Review 83：On 28/12/2014 morning breakfast time, I saw all staff they are chefs, manager with wearing a cot they never stop their hand to serving ,cleaning table .When I drop a spoon and put back,one of manage quickly exchange a new spoon for the next user,100 mark for all staff.One of staff to use his finger to clean floor with a drop of sauce.I never seen before.

Review 84：Late checkout only until 1 pm. Requested until 2 pm to accommodate zohor prayer but not allowed unless half day charges being imposed. The hoteliers should be more flexible on the late check out policy to attract many muslim visitors.

Review 85：A clean hotel and an a good stay in Bayan Lepas. The location in the middle of the new township and next to the mall. Nice view facing pulau jerjak and the sea.

Review 86：We booked the hotel for a dayroom as we had to wait for our evening flight. Check in should be posissible from 2pm but we had to wait until 3.30pm before the room was available.

Review 87：Bed could have been larger.

Review 88：Very convenient for airport and half way to Penang. Shopping and eating facilities are nearby as well as easy walking location. Loved the infinity pool - we had this to ourselves!

Review 89：-- room is small -- price is higher compared to better hotels in Georgetown e.g. Gurney Hotel, Royale Bintang Hotel, etc. -- no clear directional signs for elevators -- driveways from one floor to another are very narrow and challenging -- check-in / check-out are chaotic as there are too many lines and not sure which one is for which -- lines were long but there is no addition staff to help elevate the waiting time -- staff need to smile more as most of them are very serious

Review 90：-- location -- close to mall for shopping and food -- good view of bay

Review 91：I was disappointed that for the high cost of the hotel, it did not come with breakfast. Quite deceiving how the promotion and booking of the hotel is packaged. RM40 for breakfast per person seemed quite steep. We just went out to food court, saved Rm30 per person.

Review 92：Loved the room, small and cosy. Bed was comfortable. Sea view room is quite deceiving. You can see the sea across hundreds of roofs. Not as near as expected.

Review 93：The front desk who was checking me in has bad communication skills. They also couldn't retrieve my reservation, made under booking.com and blamed it on online glitches. The front desk's staff attitude was neither warm not friendly. The room didn't match the rate charged (ie a basic room but I had to pay RM620+16%+RM3) Way too expensive. Limited room facilities.

Review 94：The location was excellent as it's near to a Mall and the Aeroline Coach station.

Review 95：Why does the hotel have to hike up the price 3x 4x more expensive during the Penang Bridge International Marathon event.??? Just charge normal price. It's 1st come 1st serve. If the hotel is full, then just say it's full..!!

Review 96：The hotel location, good quality service and good facilities.

Review 97：I don't quite like the choice of breakfast. Wifi connection at lobby is bad, I couldn't get connected to get some information online while I was having discussion with my client.

Review 98：I normally don't travel alone as I don't like to sleep alone at night. I had a very pleasant nights at Eastin. Close to Queensbay mall, very convenience. Clean and tidy, friendly staff.

Review 99：The check in process was a little slow than I expected. They need to improve on this. The rest about this hotel was outstanding.

Review 100：Walking distance to Queensbay Mall and other F&B outlets.

Review 101：Parking was limited as the day we arrived, there was a function going on, and we were struggling to find a parking, although in the end, we did manage to find one!

Review 102：Location was excellent, walking distance from Qbay Mall (which means-SHOPPING ALL DAY LONG!!!)

Review 103：my family and I booked 4rooms. somehow I paid RM100 higher than the other 3booking. I have to wait till 4.45pm before i could get into the room, while waiting, my car was knocked by god knows who at the basement parking.. when we entered the room, I only see Roof View, NOT Sea View which I've paid for !!!

Review 104：Less spicier cuisine would be much appreciated.

Review 105：Convenience being nearer to the airport and shopping areas. The staff are very professional and very accomodating being our first time there. We have been to other hotels before. The room is very comfortable.

Review 106：They were perfect in every aspect.. Especially the receptionist / person in charged whom understand my troubles and help me on room checkout issue.. Brilliant.. Looking forward for the next stay in..!

Review 107：Staff attitude Swimming pool area too small and too hot

Review 108：Nearby to shopping complex

Review 109：Lighting

Review 110：Staff

Review 111：good location

Review 112：No bath tub otherwise great hotel.

Review 113：Great location. Bright airy rooms

Review 114：They need to upgrade their swimming pool. It's very small and doesn't even look nice

Review 115：Loved everything

Review 116：Ants in the room..

Review 117：Comfortable, Helpful and Attentive Staff.. Pleasant.. Nice pool..

Review 118：All staff friendly

Review 119：bigger space for family members parallel with hotel payment

Review 120：Room design with modern style

Review 121：the hotel is in good location & easy to find food nearby .. everythinh nice as well as the view

Review 122：Room is too small..

Review 123：Location.

Review 124：Our room was upgraded with no extra cost as all rooms were taken up.

Review 125：The room space

Review 126：Location

Review 127：Parking area very narrow

Review 128：Location convenience

Review 129：Reception...

Review 130：Concierge staff are very helpful

Review 131：Basement parking cramp but cannot be helped.

Review 132：Staff acted professionally, very helpful and considerate .

Review 133：Everything is perfect

The Fine Print

With effect from 1 June 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in. Please note that this is not included in the room rate.===Please present the same credit card used to guarantee your booking when checking in at the hotel.===Eastin Hotel Penang is a smoke-free property.