Grand Oasis Cancun - All Inclusive

Grand Oasis Cancun - All Inclusive descritpion

On a private beach, this all-inclusive entertainment resort showcases a spa, 9-hole golf course, tennis courts and huge outdoor pool in tropical gardens. Central Cancun is 9 miles away.
Each elegant room at the Grand Oasis Cancun has a balcony with wonderful views of the gardens or sea. All rooms have air conditioning, a minibar and flat-screen cable TV.
The Grand Oasis provides an incredible range of dining options, there are 21 restaurants including Mexican and Mediterranean restaurants, an international buffet and sushi bar. The 21 bars include beach and pool bars, elegant lounges and a nightclub.
The hotel offers great live shows, music festivals and on-going performances. There are shops, nightclubs and restaurants nearby, as well as a wide sandy beach. Multilingual staff can help you plan activities and excursions. They can also arrange transportation to Cancun Airport, a 20-minute drive away.

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Facilities of Grand Oasis Cancun - All Inclusive

Outdoors ：Outdoor Pool (all year) | Grounds | Terrace | Sun Deck

Pets ：Pets are not allowed.

Internet ：WiFi is available in the hotel rooms and costs USD 20 per 24 hours. | WiFi is available in public areas and costs USD 20 per 24 hours.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Paid WiFi | Newspapers | Safe | Shops (on site) | Elevator

Reviews for Grand Oasis Cancun - All Inclusive

Review 1：A lot of the top shelf alcohol they hide away after a while and replace it with cheaper brands. What's the point in being vip?

Review 2：Everything, great atmosphere great people, great food.

Review 3：The room was janky, the staff was slow, there was tons of construction and awful smells in our building, the food was awful, we got nickel and dimed for everything. Not worth the $475 per night.

Review 4：The pools and beaches were nice.

Review 5：I checked in the guy overchanged my acoount and my bnk put a hold on account because it looked like fraud, asked the guy could i get wifi to get to account he said no, i told him well im leaving take wrist badn off i can find another place, he took me a room and held me hostage. after waiting 3 hours for them to call my bank and the bank told me how he overcharged room.and they lifted the security hold. I then paid for room it took me 3 more hours to get a room that should have been ready 5 hours agao. Never ever ever again... leaky rooms etc.

Review 6：entertainment

Review 7：The people contacting you by the pool, asking if you would like to haveat tour around the hotel. Only too late did we realise, that they wantedto sell some kind of holiday deal/timeshare/ god knows what!....And they were very agressive.

Review 8：We had a great stay at the Pyramid Grand Oasis. The staff was extremelyfriendly and serviceminded. Great restaurants with lots of varieties. Weliked everything about this hotel and would love to go back.

Review 9：The pool needs to stay open later. It would be fabulous to take a nighttime swim. Also there needs to be a few more nightclubs on the property for people that don't want to leave the resort and go elsewhere.

Review 10：We loved all the amenities that were available at the resort. The staff was very friendly and helpful. The property is beautiful and they are always cleaning it.

Review 11：We got our room about hour late and we came to check out about half an hour late they made us pay 60$. The food wanst good and you have to wait a lot at the restaurant, and when its finaly arrived it was so small also during the day time you can seat outside of the restaurant and you cant stand the heat what made us to go and eat outside the hotel.

Review 12：Amazing beach.

Review 13：Reception staff were unhelpful and rude. Room wasn't ready until well into the afternoon @ 4pm despite me specifically requesting an early check in. Dead mosquitos and flies everywhere in the room and on the bed. Building work going on everywhere which was loud and disturbing.

Review 14：It is obvious that the hotel is looking to improve its rooms and facilities but there is much to be done to compete with the others in Cancun.

Review 15：no free wi fi the price showed on the site was diffrent from the one i had to pay in the hotel! the gym was very poor, no air condition, alot of the machines did not work

Review 16：good food, very clean, comfortable, nice pool

Review 17：This hotel sells itself as a 5 star resort but it is anything but that. The service is poor, the infrastructure is not well maintained (our section of the hotel was being remodeled and was a complete disaster). Our room was subpar without electricity, cleaning standards or working infrastructure. When we tried to address this with the hotel staff, we were basically told too bad. Never returning again and would never recommend it to anyone else.

Review 18：check in process was a nightmare. I had a group of 9 arriving at different times and wait time was horrible and always issues with something or the other.

Review 19：Great locations and lots of options for food, pools and local hot spots.

Review 20：Extremely Slow and Unfriendly Staff, they wouldn't let us check inwithout a print off with a booking confirmation even though we had paidand they had the info on their system and to follow they wouldn'tgive us wifi unless paying so that we could access our email. The wholeplace needs a makeover, Quality of Food, Drinks and Cleanlinessextremely poor, The pools temperature is the same as the air temp.

Review 21：Nothing

Review 22：The reception staff are rude. Room service tale forever and reception don't pick the phone up in a timely fashion. We turned up and waited almost 3 hours to get our room as they didn't have us listed. Reception staff did not help they kept passing us to one person to another.

Review 23：The check in counter people sucked so bad, they didnt have a clue. Themaid was even worst...there were no wash clothes, and she never changedthe towels, and only emptied out one trash in the room. The food wasOK...not that great

Review 24：I loved the Red Circus show The bartender in the vip lounge at nightSteakhouse was awesome Bellman Juan was great...he ended up getting uswashclothes

Review 25：Generally we had an okay experience, but there were a few annoying things- bars shutting early, not being allowed into pool side restaurants in swimwear, and the staff weren't always that friendly. But the beach is beautiful.

Review 26：It was nice that you could just order whatever you wanted and not have to keep cash on you.

Review 27：Basically everything. That didnt have a room for us when we arrived. Wanted you to move to hotel 20 mins away. Worst customer service you'll ever experience. Never replied to our email about being over charged

Review 28：Had good service from one lady and one man in the taps bar area and we thank them for the great time

Review 29：- I expected more of confort of the room. - The wifi it is paid; - There is no drinks in the refrigerator of the room, no even water.; - It seems that the liquor they give it is mixed with water.

Review 30：The beach and the facilities outdoor

Review 31：The staff was unhelpfull bar was not restock and when i asked to get it retock nobody came ! Toilet was leaking took almost 24hrs for somebody to fix it . My stay was seriously disapointing .

Review 32：The location was good

Review 33：The customer service was poor. I didn't get what I paid for. Instead I was send to grand oasis palm and when I called the reception and they put me on hold forever and nobody answered so I ended up staying at someplace nasty. my flush stopped working and when I called the room service. They kept Transferring to each other and nobody was willing to take the call for atleast 20 mins and I ended up hanging up .

Review 34：The view

Review 35：The food needs a MAJOR Overhaul. By far the worst I ever had!! We tried every resturant they had in hopes one be better then the other. Not a chance. Tapas restaurant food has a gallon of oil in it. Brazilian resturant the meats had chucks of fat in it no meat. Everything had no seasoning. No favor!!! The only places that were decent was the coffee shop and cafe Ibiza. The floors are spotless which is a good thing. But on the other hand, They are always polishing them which makes it extremely slippery. You can fall very easily. Especially on the stairs watch out..... They charge of a key and lock for the safe.. $7 a day.. The wifi is $30 a day per device which is crazy!!

Review 36：Very clean. Dj on the beach. Amazing place to party.! If that is your thing.. . Friendly staff and very helpful..

Review 37：The room's and bathroom furnishing is rather old and in need of renovation but unless one wants to spend much time in the room, it wont matter over the Pros.

Review 38：1. Staff and thr hospitality 2. The evening shows 3. The choice of food, restaurants and ambieance

Review 39：The food was average to below average in both portion size and qualitytHE service was poor and it took an inordinate amount of time to receiveour food in the restaurants I think the systems in place for the staffto deal with are the problem,the staff seemed to work very hard but theare not supported by the system of service in place also the restaurantswere very hot the drinks were watered down and of poor quality almost asif poor quality of alchohol was used.

Review 40：The staff was friendly and cheerful The hotel was mostly clean

Review 41：drinks at the bars were all watered down nightlife was terrible buffett food times were not long or late enough

Review 42：food at the buffet drinks in the buffet pools beach beach towels

Review 43：Staff were poorly organised and generally uninformed. We had to tell reception how much our accomodation total was as they didnt have this on their system?? Room wasnt set up for 3 perspns despite booking a triple. No fresh towels until we asked. Many bars and restaurants mysteriously closed. They enforced food and drink maximum orders despite paying for all inclusive.

Review 44：Beach outside of hotel was incredible.

Review 45：First of all this is NOT a five star hotel maybe in mexico but NOT in the rest of the world.. First two night there we didn't have a cover on the bed just a sheet.. The TV went out and it took 6-8 phone call and 2 hour later to get it replaced.. The shower that has the great pressure well the tub doesn't drain.. you get two shower in about 6-8" of water at your feet... called about that and it on lt took three days to get fixed... and when you make a reservation for one of these all day trip to a park try and make sure they call it in so you don't get left behind.. the stall if very unfriendly, and everything is extra like a lock for the safe if you have any valuables.. the wifi is extra and if you want to do entertainment make sure you find out what days you can do it cause nothing is every OPEN and if you want extra water they act like its coming out of there pockets then you got the NOISEY AC that DONT get the room Cold all in all the place SUX Dave Frost 817-564 2240 call for more detail

Review 46：The shower had lots of pressure

Review 47：Rooms clearly need work...no hot water

Review 48：Plenty of places to eat, lots of partying

Review 49：Rooms were not clean. Bed sheets were not clean. Food was just okay.

Review 50：Steakhouse!

Review 51：Everything else. Dont go there for a relaxing vacation.. Its horrible.

Review 52：Location

Review 53：Everything was bad

Review 54：Overbooked, rooms, food.

Review 55：The service was not good.. I had insects in my room! The food wasnt good at all

Review 56：the food is not so good

Review 57：very good for young people a lot of "fiestas"

Review 58：Staff were a little rude at times

Review 59：The variety of restaurants, the location and the cleanliness

Review 60：The staff were horrendous and the entire place was dirty

Review 61：The staff was not very friendly or responsive at times

Review 62：Yoga, the shows, the beach!

Review 63：food, and rooms smeelt

Review 64：all inclusive

Review 65：We enjoy the food, with a lot of restaurants to choose. The shows are amazing. The installation are very good.

Review 66：El staff del counter una desgracia

Review 67：Sus comodidades

Review 68：Our room had a door connecting to the next room, we had no privacy. Annoying sales people trying to sell vacation packages.

Review 69：Very nice location.

Review 70：very noisy spring brekers during night time

Review 71：food good in only grand area. stay longer for check-aut.

Review 72：One needs to pay extra for the lock for the safety deposit box and for wlan

Review 73：The food, the service, and the room.

Review 74：They turn water off with no notice. Wifi cost. Inconsistent elevators.

Review 75：Pool, vip lounge, Asian restaurant

Review 76：I had a few problems in my room and they dont fix it and the staff are very poor

Review 77：Nothing.

Review 78：The facilities are superb particularly the pools and the beach. There is also an excellent choice of places to eat

Review 79：Cheap service and they are Swindlers and thieves of money the charge mycard after I left cancun

Review 80：No things

Review 81：The customer service was horrible. The worst I have received ever. The rooms smelled bad. It smelled like mold and at one point I had a hard time breathing because of it. We couldn't find any water bottles on the resort unless you bought them when it's suppose to be all inclusive. The lock for the safe was not included. Had to call housekeeping more than 5 times throughout the whole day to get new towels, so we waited a whole day and until we called angry they came. I would never stay at this resort again. Never trading the RIU resort chains again now they are all inclusive with great customer service.

Review 82：The food was good.

Review 83：Paying for a safe lock. Paying for Internet. No umbrellas neither at the pool, nor at the beach (only for additionally paid beds at ibiza beach club). Service and Stuff are not even close to 5stars hotel We've booked "Stylish standart double room with ocean view, private terrace and spa bath" at 5 stars building but the room given was more then awfull! It was not stylish at all, old dirty rooms, broken wadrobe's door, nonworking toilet, showering installation was fixed at the wall and could not be moved, moreover it was old and there were cracks around it and on the ceiling. Curtains, the table everithing was dirty, safe locker was not work, phone was not working. Person from the Reception promised to send somebody to clean the room and repair the toilet in 30minutes, but nobody came that day at all. Next day we get the room in another building (called Piramyde) for extra pay. It was much better. But we had to call everyday to clean the room, to provide towels, to bring shampoo etc. Food in the restaurants eatable, the best ones are Market place and VIP Lounge. All the restaurants opens later then they should in acordance with their shedule. I would never recommend anybody this hotel

Review 84：Beautful ocean, beach, but if you want to have godd sun beds - they cost 15 USD per day. Disco at the beach starts with good music at about 8pm, but after 10pm they play bad pop music

Review 85：Drinks are quite bad for my personal taste. Small plastic glasses and to much ice in drink. No cocktail bar, having only basic drinks and mixes. Buffet food is always to cold. I don't like there is no place where you can get the food all the time. Higher end restaurants (grand only) are not so high end. WiFi can't be charged to room instead you need to pay online, or buy prepaid in machine.

Review 86：The location is amazing and have to say one of better beach accessories (stage, beds, etc). For sure the best part of the hotel. Facilities are quite good, the pool, the spa, gym, towel service is nice, towels feel fluffy and new. Staff is nice and helpful. Great breakfast, and buffets have quite a choice.

Review 87：The clubs and bars closed early so at 1 A.M you can't find drinks you have to go to the downtown. No air conditioning at the lobby. What's make it uncomfortable to stay

Review 88：I like all inclusive offer. a lot of facility inside the hotel. more then 20 restaurant and bars Friendly staff

Review 89：The bedspreads are old, dated and uncomfortable The rooms were a disappointment air-conditioner slow not much air smelly around certain points at the pool

Review 90：The grounds VIP lounge Italian restaurant Market place Ocean views nice waiters fun for everyone

Review 91：My dryer was broken, called for 3 days and only received broken promises of getting one. Very frustrating. Also my neighbors were so noisy at 3 am.

Review 92：I loved the property.

Review 93：Paying for a safe lock. Paying for Internet. Having to call to have the mini bar refilled each day.

Review 94：Beautful beach. Clean rooms. The pools are very nice. Good value for the price.

Review 95：Floors were wet when we arrived and there were towels all over the floor. I slipped and fell in the room and my ankle swelled up making it hard for me to walk around the resort. We got food from one of the burger places cause it was almost impossible to get into one of the restaurants. We took our food back to the room so I could ice my ankle and I called the front desk to see about a microwave to warm it. They told me someone would be right up to warm our food and bring it back but no one ever showed up! Then I tried to call the front desk for the next hour but there was no answer. The icing on the cake that night was when my bf got into the shower and the shower head flew off and water went everywhere getting all my make up and toiletries wet. That's when I went down to the front desk to let them know everything that had happened for them to tell me there was nothing they could do for me because there was no one to help me until 9 am the next morning. So I waddled back up to my room to eat my cold dinner and clean up the water from my stuff. The next morning I went down to guest services for them to tell me there was nothing they could do for me but give me free wi fi. Which was 10$ a night! Another thing that I was disappointed in is that the food at the buffet was cold all 3 times we went and the restaurants you could order from we're impossible to get in or closed. The all inclusive liquor was watered down and they had well liquor only unless you wanted to pay for premium. All in all the stay was a bust and I thought with the reviews I had read this was a good pick but then found out first hand that the oasis is nothing but a glorified spring break resort that was def not worth the money or headache.

Review 96：The beach was nice and was accessible from the hotel.

Review 97：understaffed. It takes too much to get a seat in any of the restaurants. They should implement the reservation in every restaurant that is not buffet so everyone will know when they need to be there instead of being waiting on line for over 1 hour just to be seatted

Review 98：Great place. Excellent food

Review 99：-20$ for WiFi!!! - cockroaches - low quality drinks - room quality was like a 3 star hotel - very loud, cannot sleep at open window

Review 100：Good parties and shows

Review 101：Room had a leak in it and had to line up for all the restaurants but it was over new years. Some of the service was super slow though.

Review 102：Pool and location and great.

Review 103：Reception staff!!! Being put in a standard room despite paying for sunset room and being lied to by reception staff who said we had sunset room. Standard room had mouldy pillows, no spa bath (we paid extra for a room with one and didn't get one even when we were moved after 2 nights). Plugs in bathrooms didn't work and when pulled out, had bits of hair, blood, slime stuck on them - gross!!! (We had 2 rooms and this was the case in both). Ask to see your room first before you pay anything. Contact to Booking.com via app did not render a response with them and we were shocked with one woman's comment on reception "You haven't got the right room because you booked with Booking.com". Another family in the resort got the same sort of comment thrown at them.

Review 104：Lovely resort. Good food and selection of restaurants. Gorgeous beach. All staff other than reception staff. Shows in the foyer were worth seeing and the pop up skits around the resort during the day were good fun.

Review 105：1) The ALL INCLUSIVE is terrible! The drinks are made for drunk people that dont care about taste. The beer is always in very difficult access and you have to walk long to have one. 2) The food of the ALL INCLUSIVE are terrible too! The restaurants have very terrible service and terrible food. 3) The employes, specially the ones from the restauraurant and from room service are very, very impolite and never want to help you. 4) When was sleeping around 3 am the bathroom sink fell to the floor and broke! Yes, the sink fell to the floor and could have fallen on my foot! The service to solve the problem was terrible and took 2 days to take me to another room of the same level.

Review 106：The infrastructure of the pools are good and the show of rock are good too.

Review 107：- Rooms are not very modern and bathroom's plumbing leaves a lot to be desired. - Pool is a bit tatty and tired - Information about facilities are patchy and not readily available in print, e.g., example times of meals.

Review 108：- Staff in general are OK, but two staff members in particular were very helpful and kind; Marbel and Byron. Thank you both so much, you rock. - Resturants of the "G" category are excellent. - Beach is excellent

Review 109：The room service is very expensive (not included in "all-inclusive") The food wasn't that great No free wifi.

Review 110：Nice staff The pool atmosphere was good. The room was great, the bed is very comfortable.

Review 111：You can only make restaurant reservations the day before so get up earlybecause they full up quickly. There should be more signage around theresort as it is quite large and things are hard to find. Don't wastetime on dessert....look nice but don't taste how they look.

Review 112：I read all the reviews before going and I was concerned but mostnegative reviews were unfounded. The check in process was quick, thestaff were all very friendly and eager to please, the food was good foran all-inclusive type place (I've been to a few) and the onsite mainlobby entertainment was a plus. Our ocean view room (well worth it)wassmall but clean and the air conditioner kept us just fine. There was noflooding of rooms and no wild crowds. The longest wait we had for anymeal was 15 minutes. Peacocks and other birds roaming around wasdelightful and the photo ops with the lemur, iguana and exotic birds wasfun and also great photo ops....overall the resort is quitebeautiful...would def go back!

Review 113：this is the best hotel I had ever stayed.We are very satisfied with the food and the beach. we enjoy the time in this hotel. acctually, i have already reommended it to my colleagues. they will follow my suggestion to live in this hotel in JUL and SEP. I myself will vist this hotel either in my next trip to Cancun. I must.

Review 114：The food is very bad

Review 115：The stuff

Review 116：The staff were extremely rude and very very slow.

Review 117：The all inclusive part.

Review 118：The staff The food The service!!!! No free WiFi..

Review 119：The parties

Review 120：drunk russians

Review 121：Nice hotel, beach, pool, clean room

Review 122：very bad experience

The Fine Print

Please note that this is an adult-orientated entertainment resort. Children are admitted but no facilities are provided for them.Free entrance to concerts organized on the property, including those of international artists, are provided for guests.Please note that charges to the guest's credit card will appear as TravAmerica Inc. Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of USD $30.00 (Cash Only). Policy is mandatory, per person and not refundable. Credit cards issued to people other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico. Minimum age requirement for hotel check-in is 18 years old. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under 17 years old years old is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under 18 years old will require chaperon(s). One chaperon is required per 1-19 students/youths under 18 years old. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.