HF Fenix Urban

HF Fenix Urban descritpion

Hotel HF Fenix Urban sells fast on our site. Centrally located in Lisbon, the non-smoking HF Fénix Urban is a modern 4-star hotel featuring free Wi-Fi and contemporary guest rooms with flat screen TVs.
HF Fénix Urban’s Parque Restaurant serves a wide range of international cuisine and regional dishes. There is also a hotel bar, where guests can enjoy the relaxed atmosphere and having a drink.
The bright, spacious rooms have a minibar stocked with drink and refreshments. HF Fénix Urban serves breakfast in the room for those who would like to stay in the comfort of their room.
Lisbon’s famous Parque Eduardo VII is just a short walk from HF Fénix Urban. The city's historic center and Avenida de Liberdade are a short drive away.
Avenidas Novas is a great choice for travelers interested in Monuments, Museums and Culture.

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The staff speaks English——HF Fenix Urban's staff speaks:Portuguese,Spanish,English
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Facilities of HF Fenix Urban

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Breakfast in the Room

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is not possible) and costs EUR 9.90 per day.

Languages Spoken ：Portuguese | Spanish | English

Reviews for HF Fenix Urban

Review 1：Rooms are noisy. One side is over service area and impossible to sleep. Some rooms require dragging cases up some stairs. No consideration from staff.

Review 2：Breakfast

Review 3：Woman overseeing breakfast was terribly rude. I drew attention to her that the coffee dispenser had run out of coffee. She looked into the dispenser by taking out the top lid and said there is still coffee. So, I placed my coffee mug under the spout and turned to open the handle but no coffee came out. Then, evidently to make her point , she tipped the dispenser 45 degrees and some coffee dripped into my mug. I asked her is this the way guests are supposed to use the coffee dispenser? She simply turned away without a word. I went to the front desk and compalined to Joel, sorry, I should have written down his name...?..but I think that was how his name sounded. The woman's name sounded lkie Carina or Sarina...or something like that.... Not certain either. The front desk guy apologized. Being of Asian descent, i feel the female breakfast staff's attitude towards me was tinged with racism. I noticed her before and after this encounter smilingly waiting on white people and even arranging their chairs to seat them with such extended attention. The other staff were courteous but this particular female staff smears this hotel with a very bad reputaition by my experience.

Review 4：Hatd mattress, two mattresses pushed together instead of a proper double bed, noisy air con, eatable but limited and not very good breakfast

Review 5：Not far from the city center, clean, the room is relatively spacious, friendly staff.

Review 6：The wifi was very bad. Not many plugs for the mobile phone in the room. At the moment of the check out we had to pay 2 euros for the touristic tax. But we had already paid for the hotel 1 month before when we booked and we didn't t expect 2 euros more without having been told.

Review 7：The breakfast

Review 8：There was no restaurant or 'cafe' style eatery in the hotel, apart from the breakfast room. Bad form for a 4 star hotel.....

Review 9：The Staff were always very friendly and extremely helpful. There was very little road noise from a city centre hotel;

Review 10：WIFI - they still haven't fixed it. It works, but you have to log in to use it every now and then. This is really (really) bothering.

Review 11：Room is good. Breakfast is good. Location is good. Staff is good. It's a good hotel where we stayed twice during last year.

Review 12：Wifi was at times low signal in the room.

Review 13：Great value for money. Breakfast was of great variety, lady staff during breakfast was very friendly. The bar staff still served us food even when it was almost closing time. Nice lounge area. Location very close to metro station.

Review 14：The staff was extraordinarily friendly at any time. All my respect to that! The breakfast buffet was great. Perfect stay. Nothing was missing. Anytime again! Thank you very much HF Fenix Urban!

Review 15：It was freezing Cold in the room and the water was also freezing cold There was no coffee making facilities in the room and the room felt like living in a sauna with none of the luxury of heat!!!

Review 16：It was spotlessly clean and felt very new although a little bare

Review 17：The internet was not very reliable and rather slow.

Review 18：Excellent location, a stone's throw from the metro, close to shops and restaurants and walking distance to Lisbon centre. The rooms are nice and big (not the ones close to the lifts) and the breakfast has a variety of sweet and savoury dishes. Excellent value for money

Review 19：Clean, very comfortable room. Excellent personnel. The hotel feels cosy. Excellent breakfast. The hotel is on a main road but my room was quiet. However, I was on the 7th floor. Not sure whether this would also be the case for lower floors.

Review 20：I didn't like the night comfort. Just under the window of my room at 0:30 AM the laundry truck parked and the delivery started with the trolley rollers rattling on the pavement and in the basement. I called the reception and they could do nothing. The next day the same repeated. Disappointing experience in a 4 star hotel.

Review 21：My room was on the second floor in front of one of the main bias of Lisbon. The cars mooved all night long in front of my room and I didn't sleep. I was on business...

Review 22：The breakfast.

Review 23：Nearby supermarkets and shops are all closed after 22h. Also not a wide choice of restaurants nearby.

Review 24：Good location opposite the metro station "Parque" and also very close to the metro coming from the airport. Walking distance from the centre about 35 minutes. Very friendly staff, great breakfast served until late in the morning. No problems at all with wifi.

Review 25：No restaurant for evening meals. No Tea/Coffee making facilities in bedroom.

Review 26：Good location - 2 minute walk, to Parque Metro line. Comfortable bed and good breakfast. Friendly and helpful staff.

Review 27：Access to internet was rather slow or not even working most of the times, we were on the ninth floor. We did not get new towels in the room when it was bein cleaned, usually had to wait until later in the day to get them.

Review 28：Good breakfast buffet, lost of choice. Really close to metro stop.

Review 29：I had an early discount on my reservation and when I went to check in due to present a new credit card had to pay again this value and wait for the refund of the amount paid. Suffice charge already missing value that was the same person just with a different card.

Review 30：OK, we did book an "economy double" but only had a partial 'double' - there was only one bedside table and only one reading lamp. We assume that this type of room is normally for single occupancy.

Review 31：Good location near Pombal. Quick check-in.

Review 32：Others have mentioned the problems with sound-proofing: there is no problem with insulation between the rooms, we heard no noises from the neighbours; but the doors are not that great, if someone walks on the corridor or starts talking in front of their room at night, it can be annoying.

Review 33：Every member of the staff we've met was very kind and helpful. The breakfast was excellent with a wide range of choices.

Review 34：We didn't have the actual credit card with us that we booked the hotel with several months earlier, and the reception desk staff would not accept a different card as security, so basically we had to check out and get the original booking refunded and then check in again with the credit card we had with us. This seemed rather petty and we have not seen this problem before.

Review 35：Hotel very convenient as base for travelling around Lisbon. Nice bars and restaurants close by. Breakfast really good and all the staff in the restaurant were really nice and very efficient

Review 36：Very pleasant and helpful staff,bright and airy hotel and bedrooms ,clean modern place to say.Food very good and plenty of it couldn't fault this hotel or the staff or the location.

Review 37：The receptionist Jamie was brillant!! Very helpul and always with a big smile! The other receptionists from the evening were amazing as well...Don't remember now their names...One girl with green eyes and a boy...Ivana was brillant as well, she worked in the breakfast, always with a big smile and very friendly!! Thanks guys, you were the best!! Cintia and Diarmuid ( The bride and the groom)

Review 38：Nothing really. If one is very sensitive about hearing sounds like people passing by your door than this might be an issue.

Review 39：After reading reviews stating that the WIFI connection was very poor I expected a same experience, however the WIFI works very well! It is very quick, free and easy to access (without any login codes or numbers needed). The location of the hotel is very good. It is centrally located and very close to the starting point of the "hop on hop off" buses (for is this very convenient as these tours give a great overview of the city). Metro is located in the same street just two minutes away. Plus, staff is very friendly and speaks English very well! Breakfast offers a great variety of choices (English breakfast, fruits etc.) and staff is very up to date with replacing things and checking if something is needed.

Review 40：The staff has to be more informed on touristic attractions/informations. Otherwise, it was perfect!

Review 41：The staff are friendly. The design of the hotel. The room equipment is really cool. The quality of the Breakfast buffet. The hotel location (Metro, downtown, attractions, restaurants and cafe)

Review 42：Wifi connection didn't work. Not that it was slow but it broke down all the time. The rooms are small and dark (tiny windows) for a "four star" hotel. When the hotel is full, there is no space for guests in the breakfast room. One has to queue in corridor. Prepare to queue for coffee machine. Not a relaxing experience at all.

Review 43：Very friendly and helpful staff.

Review 44：Beds were hard as rocks, rooms weren't really clean (hairs in bathroom, tile grout a bit mouldy here and there).

Review 45：Spacious rooms, good location (near Parque subway statioon) but still a couple of stops from the lively downtown area, lovely staff

Review 46：Friendly staff, clean, family room very spacious. It even has table and games for kids. Excellent idea - in the family room try out the sound system when watching TV while kids are asleep - if you turn off the sound, it comes from the speakers in the toilet that are across the room from TV and near the couch, but not from TV speakers that are close to kids bunk bed. So you can enjoy your evening, while kids are sleeping!

Review 47：It should be a 3*. No sleepers, no coffee machine in the room, wifi on the 9th floor was working really bad.

Review 48：Bads were comfy and the bathroom was big and very clean.

Review 49：At check in we were ignored by 3 members of staff. We arrived late so just wanted to go to bed asap. Unfortunately our sheets were smelly like there were not changed after the previous guest. When we complained at check out we heard sorry but still had to pay the full price.

Review 50：Breakfast.

Review 51：Breakfast organization in certain days (Restaurant was to small for all guests at one point). No toilette brush:)

Review 52：Cleanliness. Very polite staff. Great breakfast selection. Very comfortable bed. Very good location (close to metro and bus station).

Review 53：The room had all the facilities. However, it was small with old furniture and small window which created the impression of a 3 star hotel. There was no carpet in the room, only the wood floor. In my opinion, the hotel should offer slippers for this type of rooms, because the floor is cold, Moreover, even though the walls are thick and you didn't know if somebody occupied the next room, the door is very thin - you can hear everything on the hall. We had the elevator nearby, and every time someone stopped at our floor, you could hear it. Actually, you could hear every person that was having a conversation on the halls.

Review 54：The room was clean and it had all the facilities of a 4 star hotel. Breakfast (which in our case was included) had various foods. It was buffet style, self serving - hard to decide what to eat because they all looked and tasted great. Eventually, by the end of our trip, we manage to taste everything. The service was very good, the personal was nice and helpful. The hotel is 1 minute walk from place Marques de Pombal. It's farther from the central (Place Figueira), but we enjoyed the walk from and back to hotel everyday. It was a very pleasant way of daily exercise.

Review 55：Room was quite small; there were some ants crawling in the bathroom - this was reported to the receptionist who said she would take action on it; it is about 40 min walking distance away - we like walking, but the roads are steep uphill, making it tiring to walk in and around Lisbon, so we had to rely on public transport to access the hotel

Review 56：Friendly staff, a huge variety of food for breakfast, very close to the metro

Review 57：The reception greeting.

Review 58：The check in is only at 14:00 and coming from an early flight is extremely trying and no offer of anything or even a drink is very poor customer service.

Review 59：We arrived at 2am in the morning of my birthday due to a delayed flight and exhausted enough, we received a room on the third floor. However, the hallway already smelled heavily of cigarette smoke. As expected, the smell inside the room was even worse and as non-smokers, it was impossible for us to spend the night there. When I asked for a different room, the man at the reception apologized but first only offered to give us a room air spray to get rid of the smell. Only when we requested a different room again, we are offered to stay in a family room until next day. Next morning, we had to proactively approach the staff to get our room changed again. Our new room was an "upgrade" as it was located on the 10th floor, however the room was the exact size and equipment as the room we first received. We received no formal compensation or voucher for the inconvenience caused, which I think is a bit regrettable in terms of customer service. However, the staff was friendly and helpful but you had to take care of matters by yourself. I had expected a bit more service since it's a four star hotel after all. Next time, I will probably not stay here again.

Review 60：- nice, large and clean rooms - except when neighbors talk in hallway, good isolation (little street noise) - good breakfast - good location, close to three subway stations (closest one, Parque, goes directly to city centre in > 10min) - grocery store (Pingo Doce) 5min away by foot - friendly staff - free wireless in all areas - large, comfy beds

Review 61：Brutal experience at check in regarding not having our original credit card that paid for our room. It had since been compromised and we had a new card number. This didn't meet their policy. It was a disaster of a check in and no sincere apology. Location is not great either.

Review 62：Breakfast was very good with lots of cold and hot choices. Room was decent.

Review 63：Rude and racist reception. We arrived around 9am and after we have shown out IDs (Romanian passports) their attitude immediately changed. The room was not ready, but that was somehow expected. The receptionist attitude was very rude and he only told us that the room was not ready and ...."come back at 2pm!!". There was no advice on what to do, what to see around, how to get to the city or where to eat in those 5 hours until the room was ready. Totally unprofessional staff, but the hotel was ok.

Review 64：Location

Review 65：The bed was very hard, could not get onto wifi from our 9th floor room, but no real issue as great from reception area with lots of seating available.

Review 66：Hotel 2 minute walk to Parque Metro station and 10 minutes to grocery shop. Daily buffet breakfast was great choice and quality. Free tea in reception in afternoon very welcome after being out on a hot day. Staff at breakfast were so friendly and welcoming, pleasure to see each morning thank you

Review 67：our room type (classic) was supposed to be only in floors between -3 and -1 according to reception staff, where there was a constant noise (day and night) coming from the ventilation system (the machines were just above us); the views were not nice either.

Review 68：buffet breakfast could be slightly better Bar in the hotel lobby could have a better set up and more lively (always very empty) i will not rate this hotel as a 4* hotel even if the hotel is very nice

Review 69：the hotel is located 1 min walk from the tube station, really convenient to go to the old town Hotel is nice and modern bed are super size!

Review 70：The beds only have one pillow and sometimes don't have laundry bag

Review 71：The reception staff need more how about customer service because I'm also work to Galaxy Entertainment Resort Hotel in Macao Casino, the customer service is very important for Michelin international record.

Review 72：The bathroom started to show a mould problem.

Review 73：Staff is friendly, Hotel is in a perfect location for exploration of the city. There is so much to do and to see @ walking distance. Staff was very keen to profit from our discoveries as they were not aware of all the nice things ridht under their noses. Family room is lovely.

Review 74：Only slight difficulty with daily room cleaning, when shared - management took care of it promptly.

Review 75：Location was great, rooms outstanding, breakfast excellent... all expectations met.

Review 76：the structure of the hotel. noise from outside during the sleeping time. if you have ear plugs, the problem will solve.

Review 77：good breakfast and charming staff

Review 78：Car park sign is not clear, you may want to call ahead to get directions

Review 79：Nice hotel but slightly off main tourist attractions. nonetheless, easy access to metro and should be easy to get around.

Review 80：They don´t have many things. Internet is really annoying. You have tologin in all the time. The front desk staff are not that helpful as theyused to be. Smells bad in the halls and bathroom. Breakfast, Seriously,you must to change that. I spent more than 10 days and was gettingcrazy. Every single day the same food. Please, improve.

Review 81：Location and restaurant staff.

Review 82：Everything was perfect. The location of the hotel is excellent, we booked the comfort double room and the bed was very comfortable. Breakfast is very good! Staff is very friendly and helpful.

Review 83：The decoration of the rooms is very neutral. A little bit more style, more personality could give this hotel just this little bit more.

Review 84：Clean hotel, great rooms, close to the subway, excellent breakfast, the people working there are correct, helpful and nice, and are fluent in several languages.

Review 85：Nothing bad to report. The lift was quite slow in the morning but I have a pair of legs and walked up the stairs.

Review 86：50 yards from the metro, very helpful staff, a lovely room and a lovely breakfast.

Review 87：The only down side was having to wait for the elevator for a few minutes in the "peak hour" in the morning while trying to get to and from the breakfast area.

Review 88：Location was great, staff too. I enjoyed my stay and would recommend this hotel.

Review 89：Wi-fi didn't work in room, only in public areas.

Review 90：Central for all sights, very good public transport, with metro just over the road. Very good breakfast, comfy rooms.

Review 91：My unpleasant surprise for the first night was that my room was on -2 level. It was a window there looking in inside the building atrium and in the ground level. I got the new room during next day. However, there was no information that there are room on -2 level, and this is unacceptable.I have book room with a view on higher floor. Also, internet was not good in my new room.

Review 92：Location, hotel, rooms design are very nice. Breakfast fantastic.

Review 93：tiles in the bathroom should be cleaner

Review 94：excellent hotel in the middle of the city, 20-minute walk to Alfama, very comfortable, clean and quiet room, you can sleep very well, marvellous breakfast, wonderful bed, pleasant staff

Review 95：Da divisória de vidro sobre a banheira. Sem fixação e um perigo, podendo vir a causar um acidente.

Review 96：Pessoal simpático, gentil e atencioso. Próximo das melhores atrações turísticas na cidade de Lisboa. Fácil acesso.

Review 97：the dinner: although a buffet you can really eat a lot better outside for the same money. I prefer quality over quantity..

Review 98：I liked the room a lot, but I didn't find much in terms of teas and coffees

Review 99：Breakfast poor, not enough black tea, or cups waiting for them to be restocked, never saw this in any hotel, had to leave without any tea. Would never stay there again

Review 100：I cannot complain much but I think quality of cheese and fruits served for breakfast can be improved.

Review 101：Thanks to the housekeeping staff, rooms were very clean. Staff at the reception and the breakfast were friendly. Speed of the WiFi is very good, had no problems at all. Proximity to the metro station (2 minutes on foot) which takes you to the central in 10-15 minutes was great.

Review 102：Hotel has a car park, but it is complicated to access and signage in the car park is not clear.

Review 103：Comfortable, spacious room and convenient location near underground.

Review 104：The bed was bet old and not comfortable. The breakfast was mainly pork. The space is very small so I couldn't perform my prayers and the interndt signal was very bad.

Review 105：The staff was nice and helpful. Cleanliness

Review 106：Few details about the tourist attraction

Review 107：Location. The hotel is located in a select area near the subway station and near Eurocar(for those who need a car)

Review 108：The hotel charged my card before arrival, which booking.com declared it will not happen! Firmer pillows and a clothes hanger would improve the confort. You cannot keep window open not even in the night due to the traffic noise.

Review 109：Helpful staff, cleanliness, high pressure shower

Review 110：All TV channels are almost Portuguese, so I did not enjoy watching channels.

Review 111：What I liked most is the excellent location of the hotel. Being located near Marques de Pombal Square, it is very close to bus stations, metro stations and also to the Mall.

Review 112：#405 broken toilet flush. They were asked 4 times to repair it since the arrival and only on the night before the departure they went up to the room at 23h disturbing the sleep. Not all of the so called "comfort rooms" are that comfortable since some are small and on lower levels without any view but to a wall or inner patio.Very claustrophobic...Don´t want rooms lower than the reception level (0). They are not organized and are constantly making mistakes at all levels. Always check the amount of money they booked from your credit card and your invoices and bills. Fortunately Lisbon has many other options to choose from. This Hotel never again.

Review 113：Location.

Review 114：They overcharged me on the credit card due to their mistakes and incompetence. They charged more than the amount at the time of the booking. They gave me back the money but on the departure day they called me on my phone to demand for more money. Luckily i checked my credit card just on time. They are not to be trusted.

Review 115：Nothing really but if I will be a little picky, I must say the bed was a little hard.

Review 116：Modern, clean hotel. Hotel staff courteous. Near the Parque metro station. Very good breakfast. Strong wifi.

Review 117：the restaurant staff were not helpful an quite rude when i asked for a meal in room..... he almost yelled at me on the phone when i asked foe seafood pasta .... i couldnt really get the menu and he was not patient enough to tolerate small questions

Review 118：the reception staff was really helpful the wifi was good and location is great

Review 119：Great location, immaculate, gracious and efficient staff, and excellent value. Would stay there again any time and would recommend to anyone traveling to Lisbon.

Review 120：I liked almost everything here.

Review 121：The staffs were very friendly and helpful, the location was so convenient (close to the metro, close to bus stops and close to the department store etc.,). The room was clean, and the wifi was good. The breakfast was superb!!

Review 122：Hotel is undergoing some construction so there were a few times we heard noise (during business hours, never early or late), and there was a strong smell of paint in the lobby at one point. Nothing to ruin our stay though... Would definitely stay here again!

Review 123：Staff were very friendly and helpful! Location was close to the metro, breakfast was really nice, and family room was perfect for small children. Loved this hotel!

Review 124：I could connect to the wifi hotspot but that's the max I was able to do. It just doesn't work which can be awful when you're on roaming and depend on hotel Internet to do heavier work.

Review 125：city centre close to the underground

Review 126：Excellent and cheap buffet breakfast, even egg, bacon, sausage and beans in addition to a very good continental spread. Great value for money, 4 star hotel at 2 star prices with all public transport on your doorstep and only a 5 Euro cab into the city centre. Rooms are well equipped and clean. Excellent.

Review 127：Sometimes had to queue for breakfast but choice was very good when you managed to get a seat

Review 128：Location to metro very good and easy to walk into city centre

Review 129：・駐車場は少し狭いので、大きな車ですと何度か切り返しが必要かもしれません。（私はワゴンタイプのMT者- でしたが数回切り返しが必要でしたが特に不都合はありませんでした）。また、駐車場はホテルの真裏にあり場- 所が分かりにくいです（私はホテル正面の路駐しC/Iしてから、駐車場の地図をもらい車を移動しま- した）

Review 130：・地下鉄、バスの駅が徒歩3分位・ホテル専用の駐車場あり・親子3人で4泊宿泊したが、大人でもOKな２段ベットとダブルベット付き、エアコンつき、収納も豊富でとても広い部屋でにて快適に過ごせました。・PWいらずのFreeWiFiが下り25MBSでておりとても快適でした。・朝食会場ではとても親切な女性スタッフに向かえられ気持ちのいい朝を迎えられました。

Review 131：Quality/quantity of toiletries. I would've prefered a sofrer bed (personal preference only!).

Review 132：Amazing location Nice staff Good and quiet room Great varied breakfast

Review 133：The room lightening is not enough.

Review 134：Good breakfast. The kid likes her bunk bed. SPacious room. And the staff especially for the breakfast are quite nice.

Review 135：-Difficult parking car (in the street is very expensive and the hotel park it is also very expensive) -The noise in the morning

Review 136：-Location -Price -Breakfast

The Fine Print

Please note that from the 1st of January 2016 a city tax of EUR 1 per person, per night is not included in the total price and should be paid on site. This tax is charged to guests aged 13 and older. It is subject to a maximum amount of EUR 7 per guest.Please note that the hotel has a Nespresso coffee machine available for breakfast.Please note that pre-booked breakfast for your entire stay is cheaper than partial breakfast options booked at the hotel.Please note that it is forbidden to smoke in the common areas of the hotel.Please note that the credit card used to make the reservation shall be presented at the check-in.