Hotel Gracery Sapporo
Hotel Gracery Sapporo descritpion
Hotel Gracery Sapporo is connected to the Sapporo Train Station, a 10-minute walk from Sapporo Clock Tower. It offers modern accommodations with massage services, a restaurant and free internet.
Guest rooms offer both heating and air-conditioning facilities. Each room is equipped with a fridge, an electric teakettle and a flat-screen TV. The private bathroom comes with a bathtub.
The on-site restaurant serves a buffet breakfast, featuring Japanese and Western favorites. Fresh seafood is available for dinner.
Laundry and dry cleaning services are offered at the hotel. Baggage storage can be found at the 24-hour front desk.
Gracery Sapporo Hotel is a 10-minute walk from Odori Park. The Susukino district is a 10-minute drive away.
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They speak 2 languages——Hotel Gracery Sapporo's staff speaks:Chinese,Japanese
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Facilities of Hotel Gracery Sapporo
Pets ：Pets are not allowed.
Activities ：Massage
Food & Drink ：Restaurant | Restaurant with Dining Menu
Internet ：Free!Wired internet is available in the hotel rooms and is free of charge.
Parking ：Public parking is available on site (reservation is not needed) and costs JPY 1200 per day.
Services ：Vending Machine (drinks) | 24-Hour Front Desk | Baggage Storage | Laundry | Dry Cleaning | Suit Press | Fax/Photocopying
General ：Safe | Non-smoking Rooms | Facilities for Disabled Guests | Elevator | Air Conditioning
Languages Spoken ：Chinese | Japanese
Reviews for Hotel Gracery Sapporo
Review 1：We returned to the hotel on 26-28 Dec 2015 to stay. However, we were given a smoking Triple room though we had selected a non-smoking room at point of booking. The front desk staff was not helpful and told us that it was the hotel policy that non-smoking rooms were based on availability. We are a family travelling with young children (2 & 5 years' old). The staff (Front Desk Manager, a young lady) could have done more to help us instead of just insisting that it's a policy. The lack of empathy and customer service was appalling. Eventually, after 4 hours (at 11pm!!), a senior staff (an assistant Front desk manager) helped us to look for a non-smoking room in a nearby hotel which we were very grateful for.
Review 2：Location.
Review 3：Room size too small for families, no space in room to place luggage. Good for business traveller but not families. No connecting rooms.
Review 4：Good location, 2 mins accross the road from Jr station. Lots of food joints And shopping connected cis underpass.
Review 5：In the underground walkway that connects the hotel to the station, there were a flight of steps down then another flight of steps up. Not the most convenient with luggages but manageable.
Review 6：Excellent location with underground passage that connects to Sapporo station. No need to tow luggages in the snow. Breakfast buffet of good quality. Staff friendly and helpful. They were overbooked during our stay and had to downgrade our rooms unfortunately. They deducted the price difference and gave us breakfast every day during our stay instead. We were fine with this arrangement.
Review 7：1. Double room is too small. Cannot accommodate 2 large suitcases, when opened. One needs to take turn to open suitcases. 2. No wardrobe, only 4 hangers and it is winter season. So, it is a challenge when considering point 1. How to hang? 3. No safe in room. Considering how basic a service a safe is, it is disappointing.
Review 8：Not really a bad experience and it was quickly rectified but I had requested a triple non-smoking room on an upper floor and we were first given a smoking room on the reception level (middle level) & then a double room which is smaller on a higher floor. We were not impressed as we booked months before our stay.
Review 9：The convenience to the station made airport access very easy. We realised later we could access the hotel underground from the station - go down a level and follow the signs.
Review 10：The room is a bit small for opening two 28 inch luggages.
Review 11：The location is near to the Sapporo JR station and very convenient to walk serveral attractions. We also asked the hotel to leave our baggages before check-in date and were pleased with the service.
Review 12：Not many choices of food for breakfast, though it's enough for me
Review 13：New and spacious room in terms of locating in centre of the city, excellent location-opposite to Sapporo Station and a number of big department stores, sound-proof is good, reasonable price
Review 14：Location is just across the road from the train station and you can walk to odori park, the clock tower... even to Sapporo beer museum! its not a pleasant walk (nothing to see but industrial wasteland), but you can do so from the hotel, just 30mins away.
Review 15：From the moment we arrived the parking attendant was rude, refuse to let us use 2 trolleys for our 5 luggages and some shopping bags. There was no porter so we have to struggle with one trolley and carrying the rest of the luggages all the way from car park to the street then took lift to 7th floor! First time in my years of travelling all over the world, a hotel demanded payment upfront! And to make matters worse the room was so small for triple single beds, no wardrobe and space for any luggage! The next day we woke up late as we were down with flu and nobody came to clean our room, despite after informing front desk. This was the worst hotel I have ever stayed!
Review 16：Only location
Review 17：the whole floor, corridor and the room smells like cigarettes. got 'upgraded' but was not mindful enough to ask whether it's a smoking room. woke up in the middle of the night as we felt like we were sleeping in an ash tray.
Review 18：nothing beats the locaton
Review 19：Location is direction across the street from JR Sapporo station and when you walk underground, it's connected to the shopping mall APIA, easy walk to the subway station too. room is clean and great view of the JR tower.
Review 20：No coin laundry, one size robe does not fit all. No desk at all.
Review 21：Great location opposite Sapporo station. Feels brand new with clean rooms and valet parking at a cost. Staff were very helpful with advise of local cuisine. Wifi was great, overall well worth a look.
Review 22：I have no complaints when it comes to roomsizes but only when you are forcing all furnitures chunked up at a small corner, it makes the stay uncomfortable. The space should be fairly decent if they swap the TV and place them onto the small desk instead of invading the already non exisiting space between the bed and the window.
Review 23：The location is absolutely convenient for any tourists visiting Hokkaido. Just across the street and it will get you to the Sapporo Station.
Review 24：The location of this hotel is fantastic. There's under passage to the mall n train station fr the hotel. Staff are helpful n profession . It b our ideal stay the next time we visit Sapporo again.
Review 25：Nothing really... they mixed up our reservation and thought we had 3 people when we only had two, so we had an extra bed in our room but there are no issues with that!
Review 26：This is in a great location literally across the street from Sapporo station, which is where you start for JR and bus trips. The JR tower itself has a great selection of food and shopping too. Hotel staff is really friendly, WiFi worked well for free; the free massage chair in the hallway was actually not bad either. We didn't have food in the hotel since there were so many options within walking distance. In fact, for our three day trip, everything was within walking distance.
Review 27：Rooms are very small so you will have to make good use whatever space you have and be tidy. So it's quite tough to leave your luggages open.
Review 28：The location is superb, just a walk across the train station. There's even an underground (basement) entrance if you are afraid of the cold.
Review 29：We booked two rooms, but there are no connecting rooms nor were we placed on the same floor on the first stay (one room being on the smoking floor), but luckily asked in advance for next-door rooms which they were happy to accomodate
Review 30：free wifi in lobby and rooms, right next door to pick-up point for Rusutsu Resort shuttle bus and across the road from Sapporo main station (where we caught train from the airport)
Review 31：We order room for three person, however the room that we had is just enough to put three single beds, there was even not enough space for our luggage to open
Review 32：location is good
Review 33：Lobby is above group, so elevators can be a bit slow at times as so many people using them.
Review 34：Right next to J.R. station and an underground shopping/food arcade. Subway also very close. Staff were amazing and sorted out issues quickly (really good English too!) Rooms were 'squishy' by western standards, but that's because the bed was so huge! bathroom was extra large compared to typical Japanese hotels as well. Wifi in rooms was quick and reliable.
Review 35：Room was relatively small and the bathroom had a strange ammonia smell (seemed like something was leaking).
Review 36：It is a 5 - 10 minute walk from Sapporo station - great location.
Review 37：Nothing to didn't like
Review 38：Great location, front of sapporo station and link with sapporo station by underground lift. There is a hotel living room for coffee and internet.
Review 39：Only one of the 3 lifts is operating at any times. Need to take time to wait.
Review 40：A modern, clean and good location Hotel with good wifi & internet connections. From here to JR train station & subway just a 5 minutes walk only.
Review 41：Television does not have any English channels
Review 42：Proximity to subway Close to underground mall and restaurants Breakfast included Walking distance to tourist attractions
Review 43：The hotel was a perfect choice as it was connected to the Sapporo Station and that the underground city is the passage to Odori Park and Susukino.
Review 44：convenient location with multi-lingual staff
Review 45：The smell in smoking room
Review 46：Very convenient location. The kept our bags as we went tonthe mountain for day
Review 47：Massage chair could be better
Review 48：Location and close to Sapporo station
Review 49：The size of each room. No safe deposit box in the rooms.
Review 50：Convenience of hotel that is connected to shops and train station.
Review 51：Near JR station.
Review 52：The hotel is close to JR Sapporo station and shopping malls. The room is a bit small but it's clean and neat.
Review 53：Very comfortable and nearly shopping center and Jr train
Review 54：Great Location Delicous breakfast Helpful staff, especially Ms Yamazaki
Review 55：The room in too small
Review 56：Lobby is not 1st floor, it is 7th floor. It should be tell the guest on the email or www.or the booking.com It hard to find lobby
Review 57：Good location
Review 58：No air conditioning. .. couldn't sleep too warm even though I complained about it.
Review 59：Location
Review 60：Have booked a non-smoking twin bed room, however they said it's not available. It spent over 30mins to settle.
Review 61：excellent location, just a few minutes walk to Sapporo Station, airport bus is just around the cornor
Review 62：Front Desk service and room facilities
Review 63：Location is near shopping area and JR station
Review 64：The hotel was very close to Sapporo station and it was accessible by underground walkway.
Review 65：The bed is very small for a couple.
Review 66：The room is very small, however all the amenities are provided.
Review 67：The service is bad.
Review 68：The location right across the street from daimaru (at sapporo station) is great.
Review 69：Execellent location. comfortable room size
Review 70：Location is good
Review 71：hard bed
Review 72：excellent location, just opposite JR tower
Review 73：small room no more space to put my sfuff
Review 74：polite staff
Review 75：We selected a small room so was tight.
Review 76：Excellent location and decent breakfast. Staff was excellent.
Review 77：Luggage handling to the airport not flexible
Review 78：Very close to sapporo station
Review 79：Rooms too small
Review 80：1. Rooms are too small
Review 81：1. Close to JR station and shopping mall.
Review 82：toooooo small…you never can imagine how small it is....even compare with other Japan's hotels.....
Review 83：酒店位置超级好！完全不怕miss火车。
Review 84：the rooms are very small
Review 85：good location
Review 86：The room is super small and washroom with a bad smell, hair dryer was even out of order
Review 87：Location is excellent, in 3 mins walk from Sapporo station
Review 88：The staff is very friendly and accommodating. Mariko of the freont desk is especially nice and helpful.
Review 89：Location near Sapporo station, connected through underpass
Review 90：Nothing
Review 91：Location very near to sapporo station
Review 92：None.
Review 93：Great location. Ease of access to food and transport and shopping.
Review 94：small bed and room for two people
Review 95：breakfast buffet and the location
Review 96：small room for two people
Review 97：Small bed and narrow room
Review 98：Near JR Sapporo Station. It is so convenience.
Review 99：Convenient location just across the JR station
Review 100：No
Review 101：Easy to go around town
Review 102：Super tiny room and bed
Review 103：Hotel is very close to JR station
Review 104：Tiny Room
Review 105：Perfect location
Review 106：It was very Central to everything and the shuttle to the airport is just outside the door. It was clean and the beds were comfortable.
Review 107：Room is a bid small.
Review 108：Friendly and attentive staff.
Review 109：The room is quite small.
Review 110：Near JR station and easy to access.
Review 111：Drinking tab water. Additional bed for 3 bedroom is not comfortable
Review 112：Hotel is just opposite Jr station (south gate) about 5 mins walk
Review 113：Small room High cost in snow festival period
Review 114：Real 5 mins walk from station Leave bag @ lobby
Review 115：The room is small
Review 116：Very close to the Sapporo Station
Review 117：Small room
Review 118：Great location, clean rooms, comfortable bed