Philea Resort & Spa

Philea Resort & Spa descritpion

A 20-minute drive from the UNESCO World Heritage Site of Melaka, Philea Resort offers unique pine log accommodations with free Wi-Fi. It houses an outdoor pool and 4 dining options.
Surrounded by greenery, rooms at Philea Resort & Spa are equipped with a flat-screen TV and a safe. The attached bathroom provides a bathtub and separate shower facility.
Guests can relax with a spa massage or enjoy views of the grounds while exercising in the fitness room. Travel arrangements can be made at the tour desk. Other facilities include karaoke rooms and a 24-hour business center.
Cravo Cravo serves European specialties, while Nusantara offers Asian and international delights. Beverages and snacks are available at the resort’s ChillOut Bar and Tropics Lounge.
Located in Ayer Keroh, Philea Resort & Spa is a 1.5 hour drive from Kuala Lumpur International Airport. Several 27-hole golf courses are within a 15-minute drive from the resort.

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Facilities of Philea Resort & Spa

Outdoors ：BBQ Facilities | Outdoor Pool

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Newspapers | Safe | Non-smoking Rooms | Facilities for Disabled Guests

Languages Spoken ：Chinese | Malay | English

Reviews for Philea Resort & Spa

Review 1：Room was not so well before it was given to us. towels and bottled water was sent after 30mins or 1 hour and send one after the other thus disturbing our peace. Food is VERY POOR.

Review 2：environment. courteous staff at check-in and also breakfast venue.

Review 3：The price, not as stated and booked accordingly. They charged additional fee not as booking.com provided.. End up I need to fort up additional few hundreds. And the reception staffs Malay lady is not friendly when check out and unwilling to explain .

Review 4：1)Room but not the toilet system..

Review 5：During the check in period, the reception staff did not call us when the room is ready. Instead we need to go to them and ask then only we get the room keys. Need to improve the system. When we want to enter our room there are a plenty of rubbish bag in front of our room.

Review 6：Perfect ambience

Review 7：1. Requested for queen bed but didn't get it 2. No value for money 3. Room has pungent musky wood smell 4. Room is dirty 5. Everything is half working only: key card must change everyday, hair dryer can only be used once a day, sink is choked 6. Swimming pool is dirty 7. For 5 star resorts, sheets should be changed everyday 8. We stayed at ground floor and we could here the people walking around upstairs. It's very disturbing 9. Staff knocked the door twice but when we haven't had time to respond, be barged it abruptly just to deliver 2 bottles of water! Very rude! What if we were naked?! 10. It's too dark the whole place

Review 8：Nothing

Review 9：Poor maintenance observed. For example, the steps leading to the pool had lights but were not not functioning. The pool had lights as well but were either not working or were not turned on. Doubt about the cleanliness of the room and toilet. Stain around the toilet and underneath the wash basin was very mouldy. There was a pile of dishes left at the doorstep of one of the rooms of the villa we were staying, which were there when we checked in, and were still there when we checked out the next day. Very disappointed during our stay.

Review 10：Overall environment

Review 11：family not suitable living upstair because if their kid chase each other..its make some noise to person live downstair

Review 12：nature environment and awesome architecture

Review 13：Gym and sauna. We was informed that gym & sauna open at 7.00am instead what was happened it was open for 1 hour late.

Review 14：The room & design plus the view is excelent.

Review 15：Very poor service . Dinner suppose to start at 6:30pm but they told me will be only be ready at 7 pm. Location very far from town .40 minutes drive to town . Staff never took the instruction that I added via book. Com

Review 16：The room was so noisy. Every single thing the next door neighbour did i could hear. Early morning the neighbour was sick and vomitting and i could hear every single sound he made. horrible how you can expect people to pay so much money but yet i couldnt even get a good nights sleep because the resort couldnt spend extra money to soundproof the walls. also the toilet had hair in the sinkhole and the floor mat to wipe your feet was full of hair from the previous occupants. you call this a 5 star??

Review 17：the spa

Review 18：Not value for money ... Rm1000 for a night I could get better then other place . This will be the first n last ! It really surprise me a thousand a room with wat I expected .

Review 19：The room is full of dust..u can see thick dust almost everywhere. We stayed at the 1st floor..it is very noisy where u can here footstep every second from the upper floor.it hard to sleep at night with that kind of noise. Food is below expected and not value for money.

Review 20：Service was slow and/or bad when provided. The rooms were dusty. The bed was hard and the large pillows gave me a neck pain. The rest-room at the lobby was dirty and dilapidated. Some food items were too salty and/or too sweet. Lacked fine dining food quality.

Review 21：The log cabins were unique in ambiance. The swimming pool facility was commendable. Cabanas near pool were good. The strict dress code practiced at pool was commendable.

Review 22：Very poorly maintained room, it was indeed dusty and I had to call for housekeeping. But it looked like the Bangladesh staff needs to learn more about hygiene besides being short handed. The pool was dirty, caused itchiness.. Very below average service standards

Review 23：Log house concept, forestry feel and sounds of water which brought close to nature

Review 24：the toilet should have use long spray bidet. certain part of the swimming pool is a bit mossy. the foods for breakfast don't have any label and the taste is so-so.

Review 25：the place is cozy. the service is fast.

Review 26：Got some tv programme recording in my stay time.. a bit disturbing during my gym and sauna time..

Review 27：Nice place. Good services. Recommended for relating mind. Great food.

Review 28：Disappointed with the breakfast provided n the dining place need to be upgrade

Review 29：Design of the Villa very unique n surrounding was very suitable for relaxing

Review 30：Some material need to be refurnished due to getting season and old

Review 31：Natural breeze greeny environment. Resort fully built by wood. Quality material use and well design resort. Very natural design and confortable swimming pool.

Review 32：The airconditioning in our room was bad. It trips often and wasn't cold enough. We couldn't sleep well that night due to the heat.

Review 33：Location was very convenient

Review 34：Room is not sound proof. Noise from next room and downstairs are verydisturbing.

Review 35：A pleasant and serene environment in the resort. Kids love the poolside.

Review 36：Swimming pool is a bit dirty and the integrity of the receptionist . Please be wary while making cash payment , do remember to request for receipt. The recepnionist request me to pay RM150 for extra bed when I check in but she never issue a receipt for me. When I check out the same receptionist request me to pay for the extra bed again ! This time the rate of an extra bed has dropped from RM150 to RM130. Upon lodging complaint to the staff in charge at that time and as confirmed the actual rate for an extra bed is only RM130. Nevertheless the matter was settled but it has tarnished my good impression of the resort .

Review 37：I like the uniqueness of the log cabin and tranquility of the surrounding environment .

Review 38：I believed it is overpriced because the facilities such as gym is poor. I also got charged RM3 fro a bottle of "drinking water".

Review 39：Only the breakfast selection.

Review 40：We already mention birthday cake need indicate Vinn birthday....forgot to put car at our room and forgot to mention

Review 41：The toilet water cannot went thought smoothly

Review 42：The level of service must be improved.From the process of check-in,the level of service.The level of service is not up to international standards.

Review 43：The place is back to nature concept,unique resort

Review 44：Mobile phone service is extremely low and 3G data doesn't work at all. Hotel Wifi is patchy and cuts out/disconnects a lot. Housekeeping staff entered my room even though the 'Do Not Disturb' was displayed. When we complained, no one seemed to understand why we were upset. Staff are very inattentive, we spent 2 days at the pool and not once did staff approach to see if we wanted to purchase drinks. The shower tap fell off during a shower, leaving a large amount of water spraying 3 meters across the bathroom.

Review 45：The suites and rooms are very nice.

Review 46：Don't have spa and some other services cost a lot of money, eg. massage.

Review 47：The atmosphere is really good for relaxing, love the environment around swimming pool, it would be better if add some water slides or other facilities that can play at the swimming pool. :)

Review 48：The quality of breakfast served and service provided during breakfast was poor. Also, room service dining was way too expensive. Rooms were also over priced for the quality and I was told that I'd be charged rm120 just to decorate my room alone for my honeymoon which is just a matter of scattering flower petals.

Review 49：Landscape

Review 50：1st . I hate the booking.com write big word total price n the tax price is so small n little . Second,the philea resort staff is don't know 2night is stay for hw much . Once chk in ask me paid a amount n once I go into room they call me n say wrong calculated need paid again . 3rd when I reach the room , outside the room staircase light is not functions , I have ask for repair the light but 1 hour only get someone come and repair . Second day once I wake out go for breakfast , I saw the light bulb outside my room staircase . If a very dangers thing and I cannot image 5 star hotel will happen this kind of thg . Totally disappointed. Won't stay in this resort anymore .

Review 51：I only like the toilet . Is very clean

Review 52：The room got many ants, especially in toilet Less choices on breakfast and not delicious No welcome drink when I check in

Review 53：The staff service, fast and friendly The environment, cosy and relaxing

Review 54：Slow wifi connection , was told to surf outside the room as the coverage for my room is no good ! The light in the room and staircase to go to second floor are too dim , it's quite scary... We experience total Blackout during midnight ! Indeed a horrible experience ... Was told by reception that buggy only for check in and check out guest , however we saw other guests took the buggy to the room

Review 55：The pool

Review 56：The place is not very well maintained.I found a used shower cap in the bathroom.You can find creaking wooden floors, parts that are coming off in the bathroom, and scratches on the dressing table, side tables and floors. The guys who sent the extra bed need to be more careful when they work. They were bandying about the extra bed (which has lost a wheel), hence causing scratches on the wooden floor further!Due to the structure of the rooms, being made entirely of wood, it makes for poor noise barrier.If you're staying in the 4 units-in-1 house type of rooms, good luck if your room is on the ground floor. You can hear almost each step taken by those staying in the room above, and it's worse if there's a family with children staying in the room above yours. We had such a family with 3 or 4 children staying in the room above us and they were running throughout the room even past midnight! And as soon as they woke up around 6 am the next day, they started running around again. We didn't get much sleep because from our room on the ground floor, each time they walked or ran in the room, it sounded like elephants stomping about.The air conditioner was also not working throughout the night so we had to rely on the ceiling fan but it was quite warm.There's billiard and darts to play near the pub but you have to pay for them. Each billiard game is RM5 and you have to change for tokens. But the token changing machine allows you to pay either RM10 or RM20. Hence, you are 'forced' to play two games of billiard, at least. :(Would be good if the hotel management can allow the billiard and darts to be played by guests on a complimentary basis. Some hotels already offer this.The hotel uses buggies to ferry hotel guests to and from their rooms and the reception area. However, I think they are only running on 2 buggies for the entire place.

Review 57：Philea Resort is meant to be a forest resort. The log cabins are quite unique and the ambience makes you feel like you're in a forest sanctuary. The location is easy to find although it is quite a distance away from the nearest supermarket or eateries (you need to drive several km out towards Malacca town). Breakfast was quite good with a reasonable spread.

Review 58：Room has no sound proof. Can hear people is talking, children is running, crying and yelling.

Review 59：I love the room concept, and the resort facilities that they have offered. The staffs very friendly & helpful. Overall is excellent! Keep it up!

Review 60：- WiFi too slow - Karaoke songs not up to date - The breakfast spread is good but the quality/taste must be improve - Buggy service toooooo slow

Review 61：- The scenery - The pool - The staff

Review 62：Tanjung SPA & Wellness is horrible..swimming pool for kids are basic and small.... Somehow, facilities are not to my expectation since it is a resort where we plan to spend our time throughout our stay. Not much activities to do. Not much toys to play in kids playroom. Room only ready at 4.30pm! Due to high occupancy and it is expected as it is peak season, please hire more staff!!!

Review 63：The staffs .

Review 64：Same problem - squeeeekking flooring

Review 65：Close to 10% of Hotel occupancy = we are the QUEENs of Philea we hadeverthing to ourself - buggy , reception, swimming pool , buffet Bfastand Hosekeeping :)

Review 66：- when call for breakfast from our cabin, we were told that nobody was around to pick up our order... - staff ignore our request when i want to park near to the reception although i told them my feet is swollen.

Review 67：- cabin interior/layout & spacious

Review 68：Next trip need to bring the mosquito/ants repellents.. especially if you bring infant.

Review 69：The whole landscape of resort and the serenity which is quiet,natural, tranquil and privacy.

Review 70：On 2nd day, going out, feeling exhausted but couldnt get in the room after a few try, call front desk have to wait 15minutes plus for new key card without knowing why it didnt work.

Review 71：The beautiful scenery

Review 72：The place looks good, however, not worth the money. Staff were not sincere in the welcoming of guests and are not very attentive towards guests needs (compare to resorts in Batam). Massage was the same, very insincere masseurs who just want to get the job done (as compared to massage services in Bali).

Review 73：The aircond seems not powerful enough to cool the room. Especially on a hot day, it was sweaty.

Review 74：The wood structure of the hotel was unique and nice clean room.

Review 75：Mosquitoes in the room and the WiFi very slow.please improve it and do something about the mosquito issue in the room as me and my family will make another trip to Malacca and Philea still will be our first choice. all because of the excellent services. Your staff are awesome.

Review 76：An excellent services by duty manager Mr Dev and his crew.He and his crew attend to us immediately and were very friendly. The room was magnificently beautiful and really relaxing. Tropical atmosphere make anyone who love nature like myself will never resist to stay in this resort for the whole week of holiday.

Review 77：Check in take too long even its not crowded. Some of the front desk staffs need more training to be more friendly and handle customers in a proper manner. Maybe a queue up bar should have to ensure fair waiting and to ensure first come first serve. This hotel is Not disabled friendly.

Review 78：The beautiful architecture, the hair shampoo and conditioner are very good.

Review 79：The foods very disappointed The car park too limited so i need to park at outside area. We cant back to late at night as i have 2 years old kids and 4 months baby.

Review 80：The waterfall's sound The room concept very attractive with the different look of the toilet. Really felt a very luxury concept.

Review 81：The reception was so unfriendly I asked if there is any event activities or something to do they said nothing and next day there was the Chinese new year event, I asked to change our room that isn't very noisy we feel the steps of the above neighbors we can't sleep they did nothing, I'm not coming to this place again.

Review 82：Alice from the Spa. We made a booking which she denied being made. She first claimed she said it was fully booked. When challenged that we witnessed the front desk making the booking she changed her story to say we got the wrong time. Again, we said we wrote the time down and also heard it being confirmed she became defensive. No apology and just total rudeness.

Review 83：Despite the negative reviews we had seen, we went with an open mind and were pleasantly surprised. Staff were very friendly, warm and accommodating. Facilities were great and the overall complex was well maintained.

Review 84：Only worthy entertainment was the swimming pool. Childrens kids room and games was a joke.guests should have more complimentary things to do like spa as we are paying a lot.bath towels were stained . Toilet bowl flush was faulty.

Review 85：Environment , the wooden concept chalets, pool

Review 86：I have a few complaints as it is a 5 star hotel. We attended the Christmas Eve dinner buffet. Completely underwhelming and not worth the price of about RM120 per person. The eating area did not have an ambiance of a 5 star hotel and the food was average at best.

Review 87：Honestly, the room was amazing. It was comfortable and the interior was very pretty. I would definitely recommend this hotel for a relaxing getaway. The pool area was also very pretty and the staff were friendly. They also provided a buggy service for hotel guests to their rooms. Housekeeping was good and we received complimentary bottles of water and cans of iced lemon tea daily.

Review 88：Poor housekeeping. The resort employ part time cleaners without Supervisor. Room is really dusty, floor is not mopped, used tissue and dust under bed. Noisy bedroom. Treadmill spoilt.

Review 89：Breakfast is ok Ample car park

Review 90：I think the hotel should stick to maximum 3 pax occupancy in one room. This policy is very important for your reputation. I saw you allow more than 3 in a room which should not be happened.

Review 91：Like its serenity, quiet. A good place for rejuvenation.

Review 92：Breakfast restaurant location and decoration was disappointed. Better near swimming pool with wooden decoration.

Review 93：Building material was timber. Feel like in the forest. And swimming pool was good for kids.

Review 94：Cleanliness, maintenance of rooms- door lock not working, rain water leak into room, loose hooks inside bathroom, lizard in room, aircon remote not working- replaced later,

Review 95：Good location, change of room, pool, kids room, travel facility inside resort, balcony, spacious room with high ceiling

Review 96：There are too many flies in the restaurants. The rooms were very dusty and musty and there were lizard droppings all over bathtub and bed. They make us wait for 2 hours to check in as we arrive at 1245pm from singapore claiming the rooms are being cleaned. When we arrived at our rooms we found lizard droppings in the bathtub. Musty rooms and dust all over the wood carvings. Very disappointed and we wanted to check out. Day earlier but they refused to let us check out one day earlier after staying 2 nights. A lot more to go if they want to attract international Travellers. I see a lot of locals and if that is the target market so be it.

Review 97：Could have more buggy service especially during peak period eg.checkout,bfast. Stronger WiFi. Otherwise the rest is ok.

Review 98：The decor is excellent !! Love the rustic feel about the place. Thats the main reason we book this place. Thumbs up!!!

Review 99：1. Breakfast so so need to improving not 5 stars and many flies around :( 2.The swiming pool look nice but not that clean. 3. Poor Wi-Fi 4. Upon check in but the room not ready.. till after 4pm++

Review 100：1. Staff very friendly and good services 2. Relax Environment 3. Shutter Bus Services 4. Comfortable bed and pillow 5. Buggy service was excellent

Review 101：Food for room service, the portion was small for the steep price. Room rates are on the high side. There are flies in the restaurant. Can see construction debris from the window at the changing room area which should have been masked by some plants.

Review 102：Beautiful lodge. Decent breakfast spead. Great kids' playroom with nice big pool area

Review 103：I suggest the morning buffet to have more food variety, make it into an international buffet style, rather than only having pure Malaysian food, then the price that we pay really worth the value.

Review 104：Upon check in agent promise us king bed and pool view..but the room not ready..after 4pm when we back. .the room still not rdy and gv us a twin bed. Feel very uncomfortable. .we insists need king bed only change for us. .service not fulfill 5 star hotel

Review 105：The cabin was located too closely to each other. The hotel gave us a room too close to the main building with noisy kitchen and lackluster view. And when we requested to change they blatantly claimed that the hotel was fully booked which was not the case. There were half of the cabins that were unoccupied! The room floor was dirty and dusty. Toiletries were not stocked up. Late at night we saw 2 staff behaving inappropriately. Of which i will not mention what but highly disturbing and not good for families or children who might stumble upon them

Review 106：1) The pool's floor - some stones are quite sharp. 2) Pool is not clean enough 3) Fogging should not be done during dinner time

Review 107：1)Buggy service was excellent 2)Children pool - warm water is a very good facility.

Review 108：I would like suggest in improving on the morning breakfast.During my trip i not satisfied with breakfast was given by hotel.Pls do some improvement because we need the service like 5 star hotel.Thanks

Review 109：the swiming pool look nice but not that clean .and the breakfast so so .. not 5 stars standed...

Review 110：the room so nice and the invorament was good ...is a best place for relax ..

Review 111：The villa was beautiful,clean and comfortable.Hope will get the same type of room for coming visit if any. Very attentive staff. Nice scenery. Would recommend any family planning to stay.

Review 112：so dusty and smelly , many lizard 's excrement on the floor, i gonna wipe all the table and the floor, sound proofing very bad up stairs hotel guest's kids make noise early in the morning, we can't sleep.the wifi very slow and disconnect always. RM130 for extra bed too expensive.

Review 113：Please add on your tv chanel. Upgrade your air conditioning. Should place phoneto contact receptuon at some area out from villa.

Review 114：I love food serve at the Cabo Cabo restaurant. Worth foe money

Review 115：The breakfast is awful and many flies around. The variety of food also not much. The restaurant didn't even have 3 stars standard, worse than hawker centre. Overall the stay is not valuable for RM595 included tax

Review 116：The view and the villa is fantastic

Review 117：- Requested double bed, however they provide me twin bed. - Air corn broken down in midnight. ask for repair for 3 time, still unable to fix, hence mid night has to change my room from 3097 to Room 3183. - Due to changing my room, all my personal stuff still in my old room, in the early morning, was requested the resort to use buggy to send me back to my old room ( was raining + wearing pyjamas), however, waiting for 1 hour, the buggy never arrived. - has to walk back myself during the rain with my pyjamas, even buggy pass by also never ask to fetch us back.

Review 118：Lack of activities and poor F & B

Review 119：The environment setting

Review 120：Can improve on breakfast time and quality of food

Review 121：Rustic Environment as it brings you close to nature

Review 122：Man had to open the t-shirt if want to swimming and women have to use swimming suit.

Review 123：Feeling peaceful once at there..

Review 124：The buggy is in short supply

Review 125：The room lighting and the floor it was dusty

Review 126：The pool and the environment was awesome!

Review 127：Entertainment at pool very interesting.

Review 128：Overall is meet my expectation.

Review 129：I love the beautiful layout of the bathroom and toiletries provided.

Review 130：layanan masa breakfast very bad.no table..nobody staff attend .... pay very expensive but very2 bad,,sorry

Review 131：to improve buggy service

The Fine Print

In effect from April 1, 2012, all bookings are subject to a MYR 2.00 Heritage Charge per room per night. This is to be paid directly to the hotel.