SKYCITY Hotel Auckland

SKYCITY Hotel Auckland descritpion

In the heart of Auckland, next to the iconic Sky Tower and SKYCITY Casino, SKYCITY Auckland features beautifully furnished rooms and suites with free Wi-Fi, a 37-inch flat-screen TV and an iPod docking station.
The 24-hour SKYCITY Casino showcases live entertainment, a theater and a choice of more than 20 restaurants, cafes and bars. The Sky Tower, rising 1,100 feet above sea-level, offers breathtaking 360 degree views from 3 observation levels.
Each air-conditioned room includes a private bathroom, minibar, satellite TV and 24-hour room service. All rooms have a view of the courtyard, city skyline or Auckland Harbour.
Fortuna Restaurant serves modern Australian and international cuisine and has a buffet breakfast menu.
Britomart Bus and Train Station is just a 10-minute walk from SKYCITY Hotel Auckland.

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Facilities of SKYCITY Hotel Auckland

Pets ：Pets are not allowed.

Activities ：Fitness Center | Casino

Food & Drink ：Bar | Restaurant with Dining Menu | Buffet-Style Restaurant

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is not needed) and costs NZD 40 per day.

Reviews for SKYCITY Hotel Auckland

Review 1：Kids movies were not working and poor attendance to this issue when logged. Shower pressure was poor. Unsure if we could take our 7 year old children anywhere in the hotel when we were wanting a drink that is were all areas R20.

Review 2：Location, comfortable beds. Excellent service when our car battery when flat the conceriage sent two technicians to deal with it straight away, much appreciated.

Review 3：Stayed the night before my wedding. Perry, the concierge upgraded me to a suite. We received access to the spa facilities at the sky city Grande. A bottle of wine on arrival and quick checkout. It was beyond anything I could have asked for. Thank you so so much SkyCity. I am so grateful for everything your team did. Highly recommend staying here. It is truly the best hotel in Auckland.

Review 4：I was a little disappointed with the cleanliness in the main room this stay.

Review 5：The men at the concierge desk were extremely friendly and helpful! I love the gym!

Review 6：It was/is conveniently located for visitors wanting to explore Auckland and surrounding suburbs. For us it was a god-send particularly with slight handicaps ie walking sticks. The only inconvenience was having to walk the full length of the corridor every day. This was partly our own fault as we did not know what we were in for. Next time!!

Review 7：Everything was perfect, only one small thing that was missing was a knife. We had some snacks and cheese with us but didn't have a knife to cut it with but not a big deal, we have worked it out :) Thanks

Review 8：It was a bit of a building site by the reception when we arrived, with loud drilling. A very minor point and only temporary.

Review 9：Nice big room with good facilities. Excellent location in the centre. The restaurant was very flexible when we over slept in the afternoon due to jet lag and woke up an hour after our booking! Amazing views from the sky tower.

Review 10：some of the reception team were very good which only highlighted how the majority of the staff were downright unfriendly.

Review 11：The location and the rooms are great

Review 12：Dinner Buffet was so busy - always. We weren't told to book by staff until we turned up with a hungry 3 yr old at 6.50pm - "wait till 8.15pm!?" they said. So we went to Burger bar in hotel - not the best for kids. Burgers were OK for adults.. very, very small for price! Ordered the kids fish and chips - it had 'cumin seeded batter' it was like an Indian curry dish - the tomato "sauce" also had cumin in it. When we complained that this was not as portrayed in kids menu 'simple food done well' - the nice waiter exchanged for a burger - it came to us almost raw! to a 3 year old - again the sauce in the burger was with CUMIN. Must have bought too much cumin and needed to offload!? Needless to say she just ate chips for dinner! NOT HAPPY with that to be honest. Building works were being made at hotel. Was noisy and meant some places were not operating fully. We were not told prior to booking or after booking!

Review 13：Concierge and team were very good. Courteous and helpful.

Review 14：I left a personal item in the room - I called about it same day, I got put off by 4 different people saying they would check. apparently nothing was handed to lost property by cleaning staff. Question is what did the cleaning staff do with it? Both my husband and I know item was left in room and exactly where!!! No response. They either binned it or stole it. Still waiting to hear after 4 days!!!! Is hotel not accountable to paying guests??

Review 15：Location and comfortable bed.

Review 16：double beds were small and not very comfortable

Review 17：Location is excellent accessible to shopping, food, public transport, sightseeing etc. Skytower view of Auckland was priceless.

Review 18：The hotel has limited options for kids with no pool or spa pool. I was least impressed with the preferential treatment of Asian guests who were invited to jump the queue at checkout while the rest of us lined up and waited our turn.

Review 19：Perfect inner city location with easy access to the entertainment hub of Auckland. Fresh, roomy, modern decor with a classic spin. Huge array of dining options literally at the front door and nearby. Reasonable parking fees. Despite being inner city, rooms were peacefully quiet and very relaxing after a day of travelling. All they needed was a bath and I would have been in heaven.

Review 20：Shower was making a funny sound. You have to go up to two lefts to get to your room. Parking was to expensive have to pay everytime you take your car out.

Review 21：It had a nice big bed.

Review 22：That Sammy's kitchen and bar closed early now. Also that the rooms were cleaned in the afternoon and not the morning.

Review 23：Loved how our room was connected to the smokers courtyard.also loved how clean every where was even with renovations going on.

Review 24：The staff member that parked the car smoked a cigarette in my vehicle. I'm a non smoker and my car smelt of smoke. Unhappy about that.

Review 25：Everything was excellent very happy with our stay at the sky city auckland

Review 26：If im being picky, The bathtub was not very clean and the shower pressure was not that great. The key cards were annoying in the elevators it took 10 minutes one time to get up to our floor as the card wouldn't work and we kept going to floors that other people were entering the elevator from

Review 27：The staff were very friendly, efficiant and polite. I was amazed at the service we received. 100/100 to the receptionist. :)

Review 28：Initially given the wrong room, first staff member expected us to return to the room ourselves and collect our bags and take them to another room ourselves. A second staff member came forward and offered to have the bags moved for us.

Review 29：Very nice room, comfortable bed

Review 30：room too far from lift credit card requirement restrictive informed that mini bar to be checked first when booking out

Review 31：comfortable room on booking out I was asked if anything taken from minibar no check was made, my word was enough very helpful concierge service on arrival

Review 32：Only check-out wait, however that is due to the amount of people checking out at the same time. So no problem at all.

Review 33：The service was great. Late check-out is awesome. The facility was top marks

Review 34：We loved everything, the staff were all so helpful and friendly. Everything was there in one place. Plenty of places to choose to eat or have a drink.

Review 35：The construction area was a bother as we didn't get to see the beauty of the inside.

Review 36：Super friendly efficient staff, hustle and bustle of the city right outside, comfortable beds and speedy service.

Review 37：As a rule the staff, particulalry concierge, were outstanding, showcasing all that is good about service in NZ, but it was not consistent. Particulalry so, later in the evening when the staff numbers in the hotel appeared to be very low. At one point the concierge desk and the main desk was being run by one person.

Review 38：Great location and attaching restaurants. Good size rooms

Review 39：I didn't have any bad experience there at all.

Review 40：Overall the staff were very helpful and prompt, the room is quite spacious and the location is really convenience

Review 41：Had a one night stop over as our last night in New Zealand. The hotel has a great location, perfect for our needs....although i am basing this on a very short stay. Staff were great, very friendly & helpful throughout and it was no trouble to leave our luggage at the hotel all day after we had checked out.

Review 42：All the renovations that was happening. The club was booked out both nights we were there so required an entry fee so didn't experience the club there. When I did book the room few months ago, it did state city view but when we entered the room it was a view of a courtyard which was disappointing.

Review 43：Sky City was very central. Everything was walking distance. The hotel room itself was great as I've stayed there before previously when I was young and I was with my family but this time was with friends. The staff were all helpful and very friendly! Handy having free wifi also as other hotels you have to pay for.

Review 44：One day we took lunch. Didn't like it. No enough variety. On taking shuttle in airport we were said that no our booking found but they will accommodate us. We booked two month in advance through booking.com.

Review 45：The stuff is very friendly. Good breakfast. Location is easy.

Review 46：Lights above our beds were not working they said they would fix them the next day and this did not happen. Also we purchased movies pack but could hardly watch them as had a bad connection got our money back but as it was our first night I thought that it would get fixed it didnt

Review 47：Close to everything walk distance to the Viaduct.

Review 48：Couldn't adjust room temp as this was hot and stuffy. The air conditioner was loud and I think broken.

Review 49：The staff were very helpful and friendly. Good location.

Review 50：Thought the alterations going on could reflect in costs...room 190 was too far away from lifts for husband with walking stick...view room window was of building roof..doorstop caused a lot of tripping and sore toes, should be different colour

Review 51：Close to city and easy parking...liked the 11am check out

Review 52：No bad experience at all

Review 53：The room was clean and tidy and although there were others occupying other rooms, we found the rooms very sound-proof. Also the ladies who were in the corridor to start cleaning the rooms said 'Good Morning' before we could say it. Other hotels we've stayed in, they just ignore or don't even smile.

Review 54：price of room. average facilities for premium rates. totally over priced. We booked room 6 months out. And due to a concert in town the room rate increased over 100%

Review 55：location

Review 56：Too many tour groups crowded in small reception area. Facilities in room bit old

Review 57：Location , value for money, Free WiFi, friendly staff, spacious common area upstairs

Review 58：the staff of reservation or reception muddle the reserved rooms account from 6 rooms to 3 rooms. the booking's order is 6 rooms,the reception insisted 3 rooms only when we check in on 19 Nov 2015.

Review 59：I expected something quite special for $500 room. From our expereince that type of room is between $200-350, so quite dissapointed. There was not even robes provided.....

Review 60：This is not really a dislike. After our first night our room wasn't cleaned somehow. we had put "do not disturb" tag the night before cos we were sleeping in but when we left the room at 11am, we put the "pls clean room" tag. When we returned at 4 pm, it wasn't cleaned yet. Later at about 5, someone came to ask if we needed fresh towels etc, so they knew the room wasn't cleaned. Anyway no problem, we are clean people, haha, so the room was still clean.

Review 61：We stayed three nights Location fantastic Staff helpful friendly knowledgeable Rooms pristine Quiet rooms Big and Comfortable beds Air conditioning could auto switch to heater too. Cool. There's some renovation going on downstairs, but it was well managed.

Review 62：The staff treated my group and I like children (I am 27 and my group were all in their 20's too). They looked down on us and were not overly helpful forwards us. We were asked and called multiple times to complete payments that had already been taken care of. It was all just handled really badly.

Review 63：After the jackhammers started I spoke to concierge who were very rude - on checkout I was offered 20 per cent off...

Review 64：Leaving. Jackhammers started at 5am waking me up

Review 65：Nothing

Review 66：Location is best. Casino in hotel and tower next door saves a lot on travel cost otherwise. Staff helped us a lot with weighign our luggage as we were flying next day, to make sure we were not going to be charged at airport. Good food places around. Room was good for family of 4

Review 67：that guests still have to pay parking fee(very discounted price but i still feel hotel guests should be free)

Review 68：location and price. That the room temp can be adjustable.

Review 69：major renovations going on at the time, it was noisy and could hear them at midnight in our room...we were not notified of the renovation on booking. We were also charged for room service which was not ours (this was refunded tho)

Review 70：Good location and good room facilities.

Review 71：That there weren't enough clubs like club 21. Need more so people have a variety to pick from & enjoy the entertainment & dancing.

Review 72：The hospitality of the staff. The cleaning staff deserve two thumbs up for a great job of keeping rooms in tip top shape.

Review 73：The lobby is very hard to find，no reception people on valet parking, many people walk around the valet parking place, no free parking provided

Review 74：Location is good

Review 75：the service at the canteen was actually quite poor there is this one lady that has been there for years she is an islander she needs to go for people skills training I found her very rude there is no need for that. Check in staff at reception the Asian guys I also found them very rude, Question when booking for a room on the form they ask you what is your eta to the hotel then you tell them you arrive at so and so time hopefully when you arrive there is a room waiting for you I know check in is at 3pm but it still does not take 6 to 8 hour before they take you to your room. There is one gentlemen there he is Maori and he has help us both times in trying to get a room for us so we can rest. He deserves a gold medal I cant recall his name and on both occasion this year and last year he helped us out. I wish I could recall his name and I have offer for him whenever he comes to Rarotonga I will take him under my care and treat him like royalty. Apart from that is was a great holiday but we are still considering whether we will come back to Sky City, This trip we spend 6 days the trip before 4days and a few years ago we travel quite frequently to sky city.

Review 76：it was convenient for us as we don't drive while in Auckland so the shop were walking distance. The rooms were execellent. The cleaners were absolutely nice. I am in the tourism business and I know how and what it is like.

Review 77：my friend and I had lunch in one of your restaurants, we send the first attempt back, meat was tough vegetables cold, their second attempt was no better, we paid but did not eat our meals, very disappointed

Review 78：Rooms very well appointed and clean

Review 79：Check-out was an in-efficient process as had to wait about 20-25 minutes at reception while staff checked minibar (along with about 10 other people waiting for the same to be done). There must be a better more efficient way of organising check-out.

Review 80：Clean and comfortable. Great location.

Review 81：Pleasant rooms with excellent internet access, sufficient amenities. Hotel is close to (walking distance) excellent restaurants, entertainment areas. Parking was a major plus.

Review 82：Parking. We self parked and when we left the parking garage the ticket was $75.00! I took it to the garage manager and he reduced it to $20.00. But that being said, there's really no direction from the hotel as to where you should be parking. They do offer valet parking at $40 a day.

Review 83：I liked the fact that you could stay within the hotel complex for restaurants and the casino.

Review 84：Casino did not have enough tables to play with a smaller money value e.g. 3 card poker smallest bet was $10 a hand also a lot of the poker machines we felt were dated

Review 85：When we arrived we got up graded which we think was value for the money we paid

Review 86：Massive renovation works going on. Booking.com did not make us aware of this. Sky city advised they knew of this but did not make us aware on booking. Even earplugs were handed out by staff members.

Review 87：The food in the buffet breakfast, although initially excellent, became old and tired by eight o'clock with rubbery eggs and biscuit like pancakes, to the extent that we stopped using it.

Review 88：The hotel was quiet with everything that we could want, and the staff could not possibly have been more friendly or helpful

Review 89：No negatives came up.

Review 90：Location is fantastic to walk all about Auckland. Easy to find your way to and the casino and bungee always made for something interesting happening even tho I did not partake in either.

Review 91：great stay walked to Vectra arena for concert. Hotel was central, great resturants. parking made easy and great reception staff. We hope to return soon thanks

Review 92：Didn't know prior to booking that renovations in the lobby were taking place, hard to tell where to go, didn't end up going into the casino itself as it wasn't clear or inviting enough to explore the complex.

Review 93：Our room was nice and clean. Expensive for no view but adequate for our stay.

Review 94：Confusing knowing what level/restaurants you can access especially when your tired from long queues and flight. Obviously building work in foyer not good.

Review 95：Liked the view of courtyard.

Review 96：Getting used to the two lift systems, but understand for security ofhotel guests.

Review 97：Quick check ins and check outs, as there were several staff on. Theconvenient car park and $ 20.00 parking voucher. Wide and high accessways to the rooms with walls of windows were possible..

Review 98：I found the room decor a little tired and drab. The foyer gave the impression of a building site. The WiFi in the room was a bit patchy on one of the 3 days I stayed.

Review 99：Excellent central city location with Intercity Bus Terminal adjacent and Airport Bus Stop and Auckland's main shopping street just a short walk away. Reception and Concierge staff were friendly and helpful. The room was pleasantly quiet notwithstanding the central location. I was also pleased about the large size of the room.

Review 100：make sure you ask for a king bed if you want one at reservation otherwise system gives you twin singles. happened to us and friends and front office blamed booking.com. staff were able to change rooms for us but if hotel is full this may be a problem.

Review 101：well located in the city and walkable to all we wanted to see and do. very clean.

Review 102：Rang three times from 3.45 till 5.30 for extra milk. Finally arrived at 5.45. Staff person who checked us in obviously didn't want to be there.

Review 103：The refurbished rooms are nice. Beds comfortable. Location was great for where we were going

Review 104：I went to a conference at Sky city. The accommodation was just across a bridge. Excellent. So close and convenient. Conference centre was superb also.

Review 105：No help with our luggage to our room when we arrived. When I asked that my swipe card was not working to get down through the lift from the foyer of the hotel to the casino and all I was told is to use the stairs. Otherwise someone can help me to access the lift to check what was wrong to my room access card. On the last day I have booked and paid for a shuttle to the airport on 1/11/15 at 4pm and on arrival to pick up our bags to be picked up. We thought we could bepicked up infront of the casino but being told unhelpfull to take our bags and walk across the street to catch the shuttle from some places. Anyway a lovely porter heard us and told us to wait right infront of the casino and he will get the shuttle to come and pick us up there. The lady and a young guy in the front area where you picked up our bags didn't have any customers services

Review 106：Easy access to the fun for playing in the casino any time

Review 107：With the Parking we came through the casino as we didn't realise so was a bit confusing. And unfortunate their was a bit of renovations going on at the time

Review 108：Easy access to get to great restaurants around us! Comfortable beds!

Review 109：There are too many homeless people right outside the hotel. It doesn't feel safe when you're walking outside. Sky city need to do something about this.

Review 110：We had a problem with a porter leaving someone's luggage in our room and the service from the duty manager was fantastic.

Review 111：A surcharge of 2% on all credit and foreign debit cards is a rip off. The quoted prices should be raised by 2% so that they are not deceptive.

Review 112：An excellent location from which to visit the sky tower. We greatly enjoyed our meal in the revolving restaurant and the view of Auckland.

Review 113：Parking was a bit confusing as was trying to find the place. But still it was ok.

Review 114：I liked how comfortable it was. A very nice place to stay and lots of friendly staff. Full of night life and entertainment. You will never get bored.

Review 115：the bed was the most uncomfortable that we have ever slept in and we have slept in a lot all over the world

Review 116：loved the location, services, restaurant and staff all great.

Review 117：Not applicable.

Review 118：Personalised service was excellent, made to feel welcome and looked after throughout entire stay. Absolutely loved every minute.. Thank you Sky City for a memorable stay.

Review 119：The shower the head needed some attention I could not move it. It needed to face out rather then facing down.

Review 120：COMFORTABLE BEDS.Location of Hotel and discount if you are Casino card holder.

Review 121：The room was a bit cramped and old bathroom facilities, small bathroom, mold on the shower/bath glass panel

Review 122：Location, provision of toiletries, and hallway decore/ chairs/lamps etc. Views

Review 123：Would like to have more bathroom amenities eg shower cap etc. Some china required in room. Option of delivery of newspaper to room.

Review 124：Staff very pleasant and helpful. Rooms comfortable and spacious. Central to all city concert venues.

Review 125：For the price I paid, I did not expect to see yellow stains on bath and stains around edges of bathroom floor. There was no green tea in selection.

Review 126：I stayed in room 188. The bed was very comfortable. Had lunch at Rebos, delicious.

Review 127：The room needed a good clean, everything (particularly the bathroom) needed a good wipe down as built up grime evident on all the fittings, tiles and door.

Review 128：Good location. Nice quiet rooms with comfortable beds.

Review 129：Concierge was a little abrupt and rude. The added request I asked for was not done again. It takes a while for them to answer the phone

Review 130：Great location, fantastic service, perfect for what I need

Review 131：As usual, the parking. Air conditioning seemed pre-set and was difficult to change, but helpful staff seemed happy to assist.

Review 132：Upgraded to a suite, thanks.

Review 133：Renovations continued into evening making dinning difficult - dust, noise etc

Review 134：Responsiveness at short notice. the systems in place in respond to requests at short notice in a professional manner.

Review 135：Unless you're on high floors the views are rubbish and when we did accidentally go to Horizon on Eight we were told in no uncertain terms that it was a private floor

Review 136：Dead easy for going to Sky City theatre - our reason for staying

Review 137：have stayed many times and staff just seem to get better and better. Sky TV very limited channels, esp as so many accomodation options are now offering the 50 channels, if they has this would be excellent

Review 138：staff all we encountered were excellent room - right by the lifts, seemed larger than the normal ones with an excellent view, we hadnt asked for anything specific so were thrilled when got this room. Room service, quick, presented very nicely and tasty, also troley whenb left outside room was collected quickly ie next time we went out to go to our show, trolley had gone. Beds excellent, had just been travelling for 10 days staying in 5 hotels and these beds best - sorry holiday inn wins on pillows but sky city a close second. Wifi excellent signal

The Fine Print

Please note that SKYCITY Hotel Auckland requires a NZD 200 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check out, minus any applicable charges. You must show a valid photo ID and credit card upon check-in."Please note that there is a 2% charge when you pay with a credit card.Please note that the private parking is valet parking and is offered at an extra cost. Public parking is self parking and only allows 1 entry and 1 exit.