Genting Hotel at Resorts World Birmingham

Genting Hotel at Resorts World Birmingham descritpion

Genting Hotel at Resorts World Birmingham sells fast on our site. Genting Hotel is located next to Birmingham Airport, the NEC Birmingham and Birmingham International Station. This hotel features a casino, lounge, spa and restaurant.
The stylish rooms at Genting Hotel have contemporary design, free WiFi, a flat-screen TV, air conditioning, tea and coffee-making facilities and a private bathroom with free toiletries.
You can enjoy Australasian and Pan-Pacific cuisine in the Robata Bar and Grill, or treat yourself to a cocktail in the Sky Bar, which offers views over the city.
The Asian-themed spa features a salt cave, 9 treatment rooms, an outdoor hot tub and a 50 feet indoor pool. There is also a gym.
The centre of Birmingham can be reached in 20 minutes by car, via the M42 Motorway.

Recommand

Low rates——No booking fees • Save money!Best price guarantee — enter dates to see these prices!
18 properties in Bickenhill——Including hotels, apartments, villas and more.
Manage your bookings online——Sign up for a FREE account·View a single booking.
187 independent reviews——We verify all reviews from guests who've stayed at Genting Hotel at Resorts World Birmingham. Find out more about Booking.com Reviews.
The staff speaks English——Genting Hotel at Resorts World Birmingham's staff speaks:Italian,Spanish,English,German
Booking is safe——When you book with us your details are protected by a secure connection.

Facilities of Genting Hotel at Resorts World Birmingham

Outdoors ：Terrace

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Restaurant with Dining Menu | Snack Bar | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is needed) and costs GBP 15 per day.

Languages Spoken ：Italian | Spanish | English | German

Reviews for Genting Hotel at Resorts World Birmingham

Review 1：Nothing, because it is so new there is nothing that could be made better.

Review 2：The location and comfort. Staff were very helpful and seemed genuinely happy in their work.

Review 3：If you stay for the NEC this is the place to stay overnight. Easy to reach from the airport. The Sky Bar on top of the building is a fancy place for a drink with excellent food.

Review 4：Everything from checking in which was very quick, to the room itself, the prosecco was a lovely touch and we even got slippers and a dressing gown, it all got our stay off to an even better start, even had a welcome message on the tv.,little touches like these make all the difference, the breakfast was out of this world, we were highly impressed, cannot fault the hotel one bit

Review 5：The thermostat in our room didnt work, reported the issue, which they sent someone to fix it whilst we were out, but it still didnt work. The room was nice, but as it was a superior room we didnt expect two beds stuck together. Got told by reception that breakfast was served until 11am, however it stops at 10am. Having paid extra to have it included, we were not happy. They refunded the one bottle of cider on the room charges to compensate.

Review 6：The rooms were very nice and spacious, made use of the medispa which was great as it was very quiet and open until 8pm on a sunday night, Hot tub on the balcony at the spa was amazing. We recommend cocktails at the Tapas bar!

Review 7：Only negative could find was that the car park layout in particular entrance and exit ramp was very tight gap and having a larger car wasn't very easy to manovre

Review 8：Superb hotel. Found it to be of high standard and found staff very friendly and helpful.

Review 9：Friendly attentive staff, proximity to Genting Arena as we were going to a concert. Variety of bars and restaurants plus the casino which we enjoyed as we had never been in one before. Room was extremely comfortable including huge comfy bed and big soft bath towels, and a good choice for breakfast.

Review 10：Our first room the shower had a funny smell and the lamps by the bed had no bulbs in them and the breakfast wasn't that good

Review 11：I was happy with the staff they where very helpful and second room was clean

Review 12：Room was fine but expected a little more space and comfort and with a poor view and parking charges on top felt that overall the hotel did not offer value for money in comparison to other 4 star hotels I have stayed at in this locality. Hot Breakfast offering was also distinctly average with poor quality ingredients - cold breakfast choice being better.

Review 13：Nicely decorated and extremely clean. Staff on check in very friendly and helpful. Just across from the Concert Arena so convenient. Some good bars and restaurants on the doorstep.

Review 14：That i couldnt work out if the air con was on or the heating.

Review 15：Location is close to home, was a lovely room very clean & trendy would recommend to anyone. Outside hottube on the top floor spa was lush

Review 16：The pool was closed on new years day unfortunately

Review 17：The layout of the hotel including the decor. The lady on reception was extremely helpful on new years eve.

Review 18：Self service check not personal experience, especially if you have paid a lot for hotel. Car park wasn't given instruction to use hotel one and second time here and parked in public/general one. No hotels fault but people not directing guests to correct carpark

Review 19：Spa lovely, staff great, casino,cinema bars food and shopping all under one roof

Review 20：To be far they wasn't anythink I didn't like I didn't like leavin

Review 21：Everythink was really nice abit on the high price but well worth it I have just booked up again for February today an booking up for may is they anythink loyalty cards for people who use u a lot

Review 22：If only we had checked in earlier.

Review 23：We went for new years although we checked in just after 9pm and could not access all the services. However, the services we received were of a high standard and amazing. I would definitely return and I would recommend this hotel.

Review 24：After calling the hotel 3 days before our stay I was given the false information that the facilities we're open as normal. Two of the bars we're closed and the spa was closed. This put a downer on the whole stay. Also after booking a double room you could feel that the beds we're just two single beds pushed together. The staff we're very uneducated regarding the hotel and its facilities. The smart TV in the bedroom did not work and the hotel wifi was very bad.

Review 25：The room was very clean and spacious.

Review 26：Every thing about the hotel was good if not very good The staff very friendly and helpful had a minor issue with the room being a long distance from the lifts which was rectified immediately by the receptionist and we were even given the assistance of the concierge to move Rooms who was a very friendly knowledgable gentleman. Breakfast was excellent. Added bonus was the lake views both from our room and restaurant. Will be staying again.

Review 27：beautiful room. However did find the beds too hard.

Review 28：very friendly staff,lovely setting and exquisite Christmas decorations which enhanced the atmosphere.brilliant convenience to the arena. will definatly return.

Review 29：Mostly minor hitches; the room telephone had the lead connected to the wrong socket, so no ringtone was available. Had to go to reception to get someone to come to the room to determine the problem. One or two members of staff were a little switched off. We ordered sandwiches at 18:15 and were told they would be no more than 10 minutes. The sandwiches arrived at 19:00 as we were about to leave for the concert. The hairdryer was hidden in a drawer under the room safe. There was no information folder available.

Review 30：We were attending a concert at the Genting Arena, therefore the location was very good for us. For others, however, it might well be different. We were also given a free upgrade for some reason; therefore value for money was better for what we paid than perhaps for what we might have paid. The breakfast was excellent value for money with a vast range of breakfast items, continually refreshed.

Review 31：No personality - very easy to end up in wrong lift and come out in service area which is then difficult to leave Room are ok but have stayed in better for a cheaper price

Review 32：Good location for genting arena Breakfast choice excellent

Review 33：found the beer and food a little pricey

Review 34：new hotel so not surprisingly very clean and tidy friendly staff and a good location very easy to get to great facilitys in the room

Review 35：Breakfast was average - the disappointing thing was we had to ask for hot beverages maybe better to have a self service section like most hotels

Review 36：Staff very professional and pleasant Hotel - was very clean at all times

Review 37：I feel there should be a free shuttle to all parts of the NEC. if you are going to hall 5 its very close but if you are going to the other side such as hall 12 its a 15 minuet walk

Review 38：Nice modern hotel with very comfy beds, good spa and nice breakfast

Review 39：Two out of the three rooms in our booking requested additional milk for bedroom but it didnt arrive. Tea was slightly slow to arrive at breakfast.

Review 40：Great hotel and location, concierge was very helpful and went out of his way to help us. We will definately stay here again.

Review 41：Staff do not know what they are talking about. They said that the spa was open 24 hours and it was not. We had asked for joining rooms and did not get them. Our room when having switched on the TV had someone elses name as a welcome

Review 42：Room Location to NEC Breakfast

Review 43：Very impressive hotel, with friendly helpful staff.Rooms comfortable,with everything you needed, lovely decoration and furnishings. We really enjoyed our stay, and would definitely stay again.

Review 44：Staff resources at reception and breakfast, resulting in long queues for each. The hotel hadn't anticipated correctly the staffing for busy times, many guests attending event at Arena all arrived within short timescale. Skyline Bar was closed with no explanation.

Review 45：Location adjacent to Genting Arena, clean and comfortable. Breakfast good with plenty of choice,they seem to have taken on board previous criticism over breakfast food issues and we encountered no such problems. Staff were friendly and helpful. Hotel car parking very good however the entrance and exit are very tight, particularly for family cars. We would certainly look to stay here again when attending an event.

Review 46：Breakfast was very good, except only white bread. Posters at railway station showed outdoor shoes on a bed. Yuk.

Review 47：Very handy for Genting arena and new shops. Helpful staff. As an older solo traveller I appreciated it feeling safe and peaceful.

Review 48：Niggle !! Only one bath towel. Too late to ask for another when we needed it. No hair dryer. No bar service on ground floor after 10.00pm. We would have liked a 'cuppa' after the show!

Review 49：restaurant was excellent. Great to find something 'different' !!

Review 50：I didn't like the spa staff they was very rude and not helpful, we only asked one a question and she huffed and puffed, other then that we enjoyed our stay

Review 51：We liked the rooms and beds was very comfy, bathroom was clean and bars and restaurants were good

Review 52：while getting our cooked breakfast our table was cleared including our orange juices, full tea pot, cups, cutlery. quite a long wait for fried eggs and I was disappointed about no mushrooms

Review 53：close to genting arena very polite and helpful staff easy and quick checking in and out lovely choice of breakfast fruit

Review 54：The bars did not take cash, which you didn't find out until you were at the front of the queue. When the bar was busy the staff didn't have a clue what to do and there wasn't enough staff to cope with the rush of people returning to the hotel after a concert. We ended up going to the casino to be served which was nowhere near as nice.

Review 55：That is is next door to the Genting arena and has a nice shopping mall. The room was nice although the shower was very weak for a new hotel

Review 56：Would have liked a few more shops in the shopping centre

Review 57：Hotel new so everything fresh and new. Lovely facilities and rooms/beds extremely comfortable.

Review 58：The hotel was outstanding! Especially if you are attending a concert at the Genting Arena. Spa/Swimming pool and gym facilities are also excellent. I highly recommend this hotel.

Review 59：Only two issues, Sky Bar closed on a Sunday night and secondly had to Que for breakfast not good for a busy hotel

Review 60：The stay was fantastic,we had booked to see Simply Red in concert, the location of the Hotel was on the door step

Review 61：Cued for 25 minutes to book in. Not enough staff in reception, or bar. Staff need more training and senior support as they really didn't know what they were doing but remained friendly.

Review 62：Lovely hotel only open for 1 month so quite a few teething problems, but friendly staff and spacious, clean rooms. Great breakfast.

Review 63：VIP parking under the hotel was not clearly marked for lift entry into the hotel. the room although clean, had someone's 'ear drops' in the drawer. The TV remote did not work, although a call to reception ensured a replacement was brought to the room. A waitress spilt tea over a coat & scarf of a aldy at our table - without appologising!

Review 64：Location for the Arena was the reason for choosing - excellent. Shopping Centre outside the door was useful, although we did not have chance to visit it. Bright modern hotel & the Superior room was excellent - worth the extra. Breakfast quality was very good, but some attention to detail & organisation is needed.

Review 65：I had to go to reception twice to try and get a remote control for the TV, which as all the hotel information is on the TV was a little annoying. There were no lights working in the main shower area and when operating the shower this was a bit of a hazard. The maintenance people were in the next day trying to fix the problem.

Review 66：The hotel is five minutes walk from the Genting Arena if your going to a concert its on the door step. The hotel has underground parking which for £15 was quite good. The standard room was spacious and very modern décor and had a coffee machine, large bed, gown etc. The room was quiet and very clean. Staff were very friendly and reception were sympathetic to any questions asked of them.

Review 67：room service, the food was dire !!! it came in a hessian bag with soup in a thin cardboard container so the soup spilt over everything else, wetting everything even the other food. They obviously were not properly staffed or prepared for the amount of people in the hotel , waited 40 minutes for a seat for breakfast and then sat outside by the escalator where it was freezing and just left, no one came to get us coffee ( which you could not get yourself.

Review 68：location to the concert venue & the shopping was good and the rooms were nice.

Review 69：smart tv did not work properly so no hotel info in room,others had same problem,bar closed early for hotel and only other open in casino,bit of a ploy?

Review 70：comfortable bed and good location

Review 71：The only thing j would have improved on wax the showers di with being a lot hotter than what was avaliable .

Review 72：We were attending an event in the Genting Arena so the location was fantastic and very convenient . Having the restaurants and variety of shops was a bonus . Car parking also fabulous to be able to park underground and in the dry .

Review 73：We had to move rooms three times as TV not working in two of the rooms. Rooms were comfortable but not worth the money. We asked for breakfast in our room which was very disappointing, it arrived 20 mins late. We had mini pastries which were not overly fresh, no butter or jam and tea and coffee provided in take away cups with no sugar provided.

Review 74：Staff were lovely, very helpful. Hotel was lovely and clean. It is in a perfect position for visiting the Genting Arena.

Review 75：Had to wait far too long to check in. Bar staff totally inept and untrained, shut bar for a while whilst all three of them went off. No idea how to serve a drink and didn't listen.

Review 76：Location was fantastic, directly opposite Genting arena, no coat needed even in December. Lovely and clean. Great shower, don't like baths in hotel. Brilliant breakfast

Review 77：room was chilly, fridge was warm. minor minor quibles on an otherwise excellent accomodation and services.

Review 78：Friendly enthusiastic staff, EXCELLENT location to Genting Arena, NEC, Birmingham Int Airport.

Review 79：Slightly disappointed with the meal at the Robata restaurant and trying to locate the spa. Better signage required. Elevator from spa to room didn't work so had to walk out into shopping area !!

Review 80：Spa facilities and the newness of everything

Review 81：Not sure two lifts are enough for the size of the hotel. Disappointed that the Sky bar didn't open until 5pm given its location in the hotel.

Review 82：Staff very helpful and friendly. Location.

Review 83：The breakfast service was a little slow - not enough staff and a slow replenishment of the hot food buffet.

Review 84：The hotel is literally right next door to the Genting Arena - less than a minute walk away, and a two minute walk from the NEC and NEC station. The hotel is really well decorated - it feels very lavish.

Review 85：Location very good for NEC. Bed was comfortable and the room a good size but the bathroom was a bit basic and the shower screen was too short and also leaked near the wall resulting in a big puddle on the floor.

Review 86：Our rooms .i booked two superior rooms with ajoining door. I got a superior and standard and the ajoining door not working. This caused a lot of inconvenience as i am a carer. This was a christmas treat for family and someone i care for who as not ever been in a hotel before

Review 87：Everything was lovely the spa and food

Review 88：Had to wait till half three to check in, then walk up 4 flights of stairs because the lift was on fireman mode, this wasn't good because we had an event on at 4 so we had little time to refresh before heading out again. The music kept us up for some of the night which was undesirable as well.

Review 89：Really nice room overlooking the lake, also really appreciated the happy birthday chocolate plate in the room

Review 90：Temperature control in room is poor. Hotel lacks any character. Parking and locating the hotel entrance is a challenge!

Review 91：Staff mostly very friendly and willing. Rooms well appointed but then lacking the final touch (nowhere in shower to put anything, for example) .

Review 92：Early days, teething problems...need someone in hotel restaurant to 'direct' young staff who were trying their best. Breakfast holdup could have been avoided by simply splitting 4 tables into 2x2, lots of couples visit hotels at weekends.

Review 93：New hotel, staff very helpful and obliging. Ideal for visiting NEC. Italian on first floor well worth a visit.

Review 94：Nothing to comment here.

Review 95：Excellent location, very friendly staff.Stephanie on reception was very professional and had a lovely manner.She checked me in and out.Fresh milk delivered to my room promptly at 7am in the morning.

Review 96：Coffee machine was a nightmare. Room was too hot and couldn't be altered. If I hadn't go a decent deal with booking.com I wouldn't have stayed. Ovepriced rooms and certainly overpriced breakfast which was a shambles. Too many people for too little tables.

Review 97：Staff excellent. Room very comfortable.

Review 98：Only one lift working & it miles away from my room so it took a long time to get anywhere. When I got back on the Saturday night the room was freezing as the air con had been full on (no idea why, but I couldn't change it) and no-one picked up calls to reception, room service or concierge. Consequently I had a very cold night!

Review 99：Convenient for NEC, clean, breakfast was good

Review 100：Guest car park was extremely difficult to find, requiring security guards to move cones in road and lift a security barrier in order to gain access.

Review 101：Superb location next to the NEC and plenty of choice regarding restaurants and other entertainment (e.g. casino, cinema). Very friendly and accommodating staff. Will definitely stay again.

Review 102：Very friendly and quick check in All staff in Hotel very helpful nothing to much trouble How close to the NEC. Drinks not too badly priced fantastic modern Christmas trees

Review 103：Only two lifts, one of which broke, and both of which seemed to have a mind of their own. The bed wasn't the most comfortable. The 'smart' TV really wasn't. A little on the pricey side.

Review 104：Amazing choice of restaurants and bars. Great facilities. Beautiful spa. Wifi that actually works. Brilliantly trained, friendly staff.

Review 105：Temperature of hot water varied from warm to v.cold but staff were very apologetic and made amendments/adjustments to accomodate my inconvenience.

Review 106：Excellent location. Close to NEC and great range of shops located in area of hotel. I would visit again to take advantage of the Sky Bar, spa, cinema and possibly the casino which I couldn't do on this occasion.

Review 107：It's a brand new hotel which seems to be experiencing some teething problems. The TV and heating didn't work.

Review 108：The hotel is beautiful and the staff are fantastic. It's a perfect location for visiting the NEC.

Review 109：Breakfast was disappointing, not sure what they did to the beans but they should stick with regular beans. Price too high for rooms at the moment

Review 110：Lovely size standard bedroom and huge comfortable bed and great shower

Review 111：Staff attitude. Most staff are very rude. Over priced and try to rip you off. Very Far from city.

Review 112：Bathroom amenities, carpet and bed. Singapore style room with good lights not like regular dull UK hotel

Review 113：Room service- wasn't clleaned to a high standard. the air con wasn't working. Freezing in the hotel and bars- made us leave the bar! Value for money. Profressinal with the staff The gym didn't have much equipment in it at all Carp park is too thing for 4x4 Robata restaurant was poor - wouldn't recommend

Review 114：The spa

Review 115：The Car park was confusing with not enough signs directing us to hotel parking (we parked in main shopping car park and didn't realise there was hotel parking till we left) but I think it's because the hotel is brand new and they seem to still be tweaking a few things.

Review 116：Great location for our visit to the NEC. Gorgeous rooms, fabulous bathroom with great towels and products ☺️ Breakfast was great and all staff we're friendly and helpful ☺️ We've already booked again ?

Review 117：The room was sweltering hot. Air con didn't work properly. Other than that, the room was excellent. Superb facilities, coffee machine, nice toiletries, smart tv. All great. Staff need more training. Not attentive and no one is smiling! A smile costs nothing. Also rang to ask directions for the restaurant and the lady didn't know where it was. But as I said, it's a new hotel so we all have to give the staff time to get used to the place. But please start by smiling!

Review 118：It's a new property so as you can imagine there are teething issues at present however I thoroughly enjoyed my stay here. Hotel is lovely. Location is superb for the NEC. Food was great. Breakfast was beautiful. Dinner in Robata was fab and had lite bite to eat in Highline bar also, superb. Also great selection of other eateries to choose from on site.

Review 119：Over the three days there was a couple of issues with the lifts not working from time to time.

Review 120：room was great. Nowhere to grab a cheap meal so the nice restaurants were the only options. Plenty of bars.

Review 121：door staff from the ajoining casino, whilst well dressed looked like thugs and quite obvious. They need to learn to blend in and only be apparent when the moment requires it. Beds were like rock, guess they are so new? a few little running issues but again I'd put this down to the newness of the hotel.

Review 122：the staff simply couldnt do enough for you, it felt more like a 5* than a 4*. As the hotel only opened 3 weeks previously it was immaculate everywhere. Great view of the lakes from room. Room service excellent as was the bar service. We cant fault them.

Review 123：when i called reception at 10pm i had to ring for ages and ages to get an answer, there was no information in room as to where and when breakfast would be and i wasnt told with checkin

Review 124：Staff very helpful and friendly, room ok, pool amazing, australasian restaurant great, breakfast nice

Review 125：Not been able to get anything to eat from the resturant .. having to use tv to find out any information . Breakfast poor quality ... and expensive ! Paying a high price but dont deliver the sevice ..

Review 126：Poor room service, full menu not available so minimal and poor dietary selection from restaurant, and if you didn't book a table at the restaurant then couldn't eat there after 7.30pm. 1-2 hours wait at Pizza Express or TGI Friday's. Not great for a lone female traveller. My room card failed twice! Couldn't get a shower cap from hotel and there isn't anywhere close by to buy such items.

Review 127：The staff were friendly and helpful. Nice comfortable room and the bathroom was great.

Review 128：Mattress was very soft, prefer something firmer. Duvet quite heavy, made me very hot in night.

Review 129：Lovely breakfast buffet. Very friendly staff. Great location for concert at Genting Arena. Complimentary toiletries smelled lovely.

Review 130：Was let down by breakfast staff, didn't seem to know what they were doing, had to give tea and coffee order 3 times and had had breakfast by the time we got drinks - good job the food was self service buffet !

Review 131：Nice clean comfortable room , massive bed, very quiet at night

Review 132：Didn't particularly enjoy been asked to pay for breakfast when we had already paid for room and breakfast rate, but was sorted quickly once pointed out!

Review 133：Obviously the hotel was less than a week old so many snags been done while we were up and about but the fact this is a resort with Hotel, Cinema, Casino, Spa and shops made it very easy to enjoy

Review 134：Did not ask if it should bec single beds and got a double !

Review 135：Posh spacsious with a wonderful spa and lovely bedroom. Brilliant resturants and great shopping

Review 136：everyone so friendly and helpful

Review 137：Really loved the spa facilities