La Renaissance Boutique Hotel & Spa

La Renaissance Boutique Hotel & Spa descritpion

La Renaissance is a Design Hotel in central Marrakesh. It has a rooftop bar and a small swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains. It a 5-minute drive from Place Djemaa El Fna
Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.
Guests of the Renaissance can sunbathe on the terrace and relax in the hammam, which also offers massage treatment.
The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.
The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views of Marrakech. La Renaissance Brasserie offers gourmet, Parisian style cuisine.

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Facilities of La Renaissance Boutique Hotel & Spa

Outdoors ：BBQ Facilities | Outdoor Pool | Terrace | Sun Deck

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Breakfast in the Room | Restaurant with Dining Menu | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：No parking available.

Languages Spoken ：French | Spanish | English | Arabic

Reviews for La Renaissance Boutique Hotel & Spa

Review 1：Facilities are poor. The card key needs to be reactivated almost every day and there were times when the activation system didn't work and they had to send someone to assist with a master key. Currently there is not hot water in the shower for the last week and fixing it seems to take forever. International calls cannot be made from the room or the hotel, I was advised to get a card. Have concerns about the bed sheets and towels cleanness.

Review 2：Staff are very friendly and helpful

Review 3：No phone working in our room. We were offerd an other room but didnt see the point as only had 2days left.

Review 4：Everything the girl that done our room was great the room was always spotless.

Review 5：Its the best hotel ever stayed in here in Morocco. The staff are friendly and ready to help. Very clean and spacious room. The location is in a walkable distance from the train station and it is easy to find taxi around.

Review 6：The pollution u breath every time u open ur balcony the only way to have some air U will find ur self facing people in the other buildings no garden the pool is small The very bad smell some times make me dizzy The view was people facing u in the other buildings +the pollution n the noise

Review 7：The worst ever trust me The staff is horrible the house keeping is a real nightmare No gym the bars r dead The house keeping spying u just behind ur door I even lost my socks No privacy at all

Review 8：Booked hotel for pool - pool was a bird bath on the roof! Disgusting and a health hazard!! Covered in pigeons and their waste. Lift was very unreliable - it was in desperate need of an engineer. Air con - poor.

Review 9：Good location, nice breakfast.

Review 10：not good service of Internet but apart from this the hotel was excellent and would highly recommend it to friends and family.

Review 11：hotel communication Sky Bar

Review 12：NOT ENOUGH CHOICE AT BREAKFAST. THE ROOMS NEED TEA/COFFEE MAKING FACILITIES. THE SUITES NEED A TROUSER PRESS.

Review 13：THE LOCATION IS JUST PERFECT AND THE STAFF ARE WELCOMING AND FRIENDLY

Review 14：Awful.A terrible mess and my wife and i had to live a real humiliation with the woman at the desk reception of the hotel who first.. asked us our marriage certificate ( which is the low what i can understand..) but .. before booking, i asked to the manager to be kind enough to contact the desk office not to be bothered as legaly married but as i didin t have my marriage certificate on me.Things get a real shameful disaster when we met the terrible and nasty woman who first looked at us a very bas way. asked us to go to the police station .. to have an attestation.. (hhh!) and.. when i kindly proposed that a policeman passed to attest for our identity and marriage, she even refused. So..my wife went to take a cab.. came back with the legal paper and.. after the woman who was a real pain. now said that she could not see the booking with our booking number and confirmation.. a joke! she absolutely ruined our afternoon and for sure.. she had the booking in her intranet but too much hassle for this gentle lady who simply hated us. after.. an explanation when .. she said " rien a foutre" means.. i do not fuc..care.. we quit and booked immediatly the Bab hotel which was just splendid with a wonderful staff and for sure.. could check their booking. an horrible experience we really wish that the booking.com guest may avoid at all cost. Faithfully,Olli.

Review 15：We did like the hospitality of the sky bar staff who have been really charmful wirh especially Sifdine , the sky bar senior manager who was very kind indeed with us.So far.. so good..

Review 16：The room was dirty and the receptionist was rude, didnt care and he didnt even leave his phone while we were checking in.

Review 17：The staff at the restorant was very good.

Review 18：Staff mixed up our reservation paper and upon checking out wanted us to pay a lot more. This wasted at least an hour of my time and I was getting late for my flight.

Review 19：Nice clean hotel and good location, centre of French quarter.

Review 20：Poor breakfast: very little choice, things like eggs/omelette/crepes Marrocan are not freshly cooked infront of you - they are available at self-service area in warm casserols, but when we took them, they were cold, eggs were smelly and crepes were not soft and too dry. Croissaints are OK, not more. I have doubt about water cleanness of the swimming pool: during breakfast we saw dozens of city pigeons washing themselves in the swimming pool, so take care, it might be not very hygienic. Only 3 sunbeds on the roof, if you want to sunbathe, it's not here.

Review 21：We were here for just 1 night, so for 1 night it's a correct hotel: amazing location in citycenter close to shopping area, cool restos&bars, everything is very close! Registration process took us just 5 minutes, which is a very good timing :) (normally it's 30-40 minutes). Very nice and helpful staff. Good fresh orange juice for the breakfast. Clean rooms, comfortable bed (not big, but very comfortable), pleasant AC. Good noise-isolation, even our room was facing main street, it was not noisy.

Review 22：The airconditioning didn't work properly, the swimming pool could get a cleaning from time to time and some more eye for details would improve it (such as chairs on the terraces, some parts of the hotel could use some paint, and better coffee at the breakfast would be an improvement).

Review 23：The staff was nice

Review 24：There is a lot traffic noise all night as you are in the city centre. If you have trouble sleeping this place isn't for you. The Spa was only offering the hamam as they had no masseurs during our stay.

Review 25：The staff are absolutely fantastic and incredibly helpful. The rooms are clean and spacious. The hotel is near all the touristy sites.

Review 26：We travel to Marrakech regularly for business (last 10 years) and like to try different hotels -- this time it was La Renaissance but we won't be returning because our female companion in a single room received repeated late night telephone calls (1.30 am +) from an male staff member - she was very troubled by the staff member's conduct - not ever acceptable and absolutely not what you expect from professional hotel staff in a 4 star hotel -- never had this problem in any of the previously hotels . This was reported to reception who initially dismissed the complaint but then promised to do something about it - hmmm not convinced; On other matters in one room the bath didn't drain; after 10 pm no one in the hotel would answer the internal room phone (tried reception, housekeeping, manager, room service and one other) so you have to go down to reception; the soundproofing dampened the outside noise but it was still very noisy - if you are a light sleeper don't choose one of the street facing rooms; on checkout the hotel charged more than our confirmed reservation (not talking about the local tax - we expected that -- but not a completely different room rate.- it was a difference of a couple of Euro per room but still it shouldn't happen we had no choice and paid up so we could leave and never return.

Review 27：The room was very clean; convenient location in the Guilez district; there is a very pleasant roof-top bar (downside is there are smokers everywhere);

Review 28：Customer service. Although upgraded due to no rooms available to which we booked a week previous we had to wait 4 hours for a key, ended up going out for dinner still to return unable to enter our room. Breakfast served between 7-10 was cleared away at 9.30 sharp and the general hotel toilets where dirty, no toilet roll or broken.

Review 29：Roof top bar and views where great

Review 30：-The hall (when you close youre hotel room) smells like somebody fart for one hour long. - Airco not feeling cold enough i told the staff about this butt they say the airco working like it should

Review 31：- Ambiance - Facilities - Middle in the city of Marrakech/Geuliz - Very beautiful Sky bar and good drinks

Review 32：This was not mock boutique like so many others. It had everything and in style including a steel basin that sat on the counter but was plumbed in - nice touch. In fact the bathroom was fabulous, so was the room for that matter. The only rider on the above is that I am not a swell traveller and have stayed in my fair share of fleapits. Anyone used to 4 star might wonder why I am so enthusiastic.

Review 33：Breakfast choice limited but quality OK. Like others mentioned on internet, tried to charge me for drink at bar I never purchased at check out and couldn't show me any documentation. Purchased my only drink in cash.

Review 34：Main reception staff generally friendly and room keeping staff polite and efficient. Roof top bar offers very good views of Marrakech but beware of being charged for drinks not purchased when checking out as swipe cards don't have room numbers and system is therefore open to potential abuse.

Review 35：The only thing was the pigeons by the pool.

Review 36：The staff we're helpful and nothing was to much bother for them. Room service was excellent. Definitely recommend see you all again in October.

Review 37：it's past it's best days, not a hotel I want to remember - good for an emergency sleepover though, which was the whole purpose of staying

Review 38：staff was helpful, facilities ok

Review 39：No safe in my room, asked reception twice but nothing happened. Tried tocharge a room for mini bar use despite nothing being taken. The guywould not come into the room to check the minibar for confirmation

Review 40：Great service until the end. Friendly and chatty staff made everyonefeel welcome. All reception staff we willing to go extra mile

Review 41：The bar personnel was very annoying. When I went to the the sky lounge to enjoy the nice view in the evening i wasn't able to order a coffee or a soda. The guy kept insisting to sell me alcoholic drinks because of the insane prices. I found this very pathetic. I told him that i do not drink alcohol. This is not way to treat your guests who have already paid for accommodation. Eventually I just left the sky lounge. Also i didn't like the Dahab club downstairs. The women were all prostitutes working. And the guys looked as if they were their bosses.

Review 42：Front office personnel was friendly and helpfull. Especially Jamal, thank you for your help!

Review 43：Staff generally helpful but so overworked that time was wasted to get a question answered. Hotel needs a separate concierge.

Review 44：Comfortable room, clean, excellent decor, good light, hot water and nice bathroom. Lovely rooftop restaurant and bar. breakfast good and got better when they began serving on roof terrace. Location excellent as near Medina but far enough away to be relaxing.

Review 45：There is no parking lot , parking in street not free they tow thé car if not paid réservation price is 1274 dh but they ask me to pay 1550 dh les voleurs

Review 46：Really i pass thé day outside i come just to sleep,

Review 47：Breakfast choice was fine with meas i don't eat much but I would think the selection might be limited for more demanding clients.

Review 48：Room: nice, modern, clean, good amenities. Roof restaurant had a great view. Heard from other reviewers that the place is noisy especially near the rooftop restaurant. So I asked for a room in the lower floors. I also arrived on a national holiday, so the town was quieter than normal so I can't comment on that. It's location is good so I would expect a hotel in a good location to have noisier surroundings. But had good sleep; no issues with noise.

Review 49：The rooms are quite small, so would recommend going for the suite option. Also it can be loud in the evening, but it´s the same anywhere in Marrakesh :-). Otherwise, it´s a pleasant hotel.

Review 50：The location is perfect if you´re passing through Marrakesh or simply don´t want to be in the middle of the medina. The hotel is stylish with a good restaurant and bar, and the breakfast served gives a wide range of choices. Overall it´s an easy, neutral place to stay and since this was our second time there, we will definitely be coming back.

Review 51：excellent staff and polite reception manager. great WiFi connection Nice location very clean hotel

Review 52：polite people nice location of hotel great Internet connection nice food and hotel facilities are great with nice rooftop sky bar.

Review 53：We booked the hotel in view of it having a swimming pool but this was closed and obviously had been for a long time.

Review 54：Actually everything,incloud de night service of reception.

Review 55：The location was good! The recpcionest on daytime was very friendly.

Review 56：Nothing

Review 57：Everything is great especially after coming from a 4 star hotel which deserves at most 2 stars

Review 58：The staff was very bad especially in restaurant poor service no English very bad service also very rude

Review 59：Location in middle of very busy streets and noise impossible.

Review 60：Breakfast .Pool Terrace

Review 61：Great staff

Review 62：Not really good internet

Review 63：Very good location, clean

Review 64：No wifi in the rooms.

Review 65：Rooftop bar was great

Review 66：Breakfast

Review 67：Reception stuff

Review 68：Service, stuff....noise

Review 69：The view

Review 70：Poor attitude of staff. Always seemed to be disorganised.

Review 71：Price!

Review 72：There was a sewage smell when we arrived. Wifi did not work properly in the rooms.

Review 73：Friendly and helpful staff, our room was clean

Review 74：the reception team

Review 75：location

Review 76：the scents in the lobby and hallways

Review 77：Pillows and bed, heated towels

Review 78：The location and the restaurant's view

Review 79：nothing

Review 80：almost everything

Review 81：noisy room on 1 st floor room key kaputt tv

Review 82：breakfast on the top terrace quiet and sunny with 360° view concierge helpful

Review 83：The sheets were sign of blak dirt .it was generally not clean andsmelly and noisy

Review 84：The wi-fi is not very good. Sometimes good, sometimes bad.

Review 85：Almost all the service of the hotel is very good.

Review 86：TV chanles not so Door lock

Review 87：loaction staff food clean fast check in and out Sky Bar and resturant

Review 88：No A/C Very Bad room very noisy No lights no wifi very old room not even one star hotel.

Review 89：The disco bar was Very nice and the staff Very friendly

Review 90：the aircondition was noisy

Review 91：location, clean, comfortable.

Review 92：The shower was small, the main door would not open/close properly. The door to the cabinet where the safe is kept was broken.

Review 93：The location was good and some of the staff were very helpful. The live music on the top floor was brilliant as were the bar staff.

Review 94：When I was chic out I bay more than the price !!!! He said this is for a Tax , although I booked by online booking.com It was 281 Eur But I paid in the reception 298.50 Eur .

Review 95：I like the location .

Review 96：One think I dident like and mad me feel leave the hotel. One staff work at disk recipition name Laila she's very unhelpful and disrespect girl. I saw her first time in this hotel because I been in this hotel before. If I no come back this hotel again its because of her.

Review 97：Location is good and design of rooms

Review 98：We were given rooms on the 5th floor below a noisy night club. The staff were not sympathetic when we complained the following morning.

Review 99：Evening meal was very good especially the desserts.

Review 100：First, it was one of the ''highlights'' in the page onbooking.com, that the rooms were isolated for noise, which we found wasnot true. It was noisy not just from outside traffic, which would beunderstandable, but also from neighbouring rooms. Not good. Also, weexperienced that the staff didn't like us pointing it out. Second,shortly after arriving, we had to show our marriage-lisence, since myhusband is moroccan, and then we had to pay an additional fee of 7euros. Third, it was not the cleanest of rooms. We did buy this''on sale'', but if the real price is paid by anyone, itis way too much! Not worth it!!!

Review 101：Was close to everything

Review 102：We stayed for one night while stopping over in marrakech. We thought it would be better to stay out of the busy medina and in a hotel. Honestly, this was a mistake. The front desk gave me a hard time about my booking... Something about needing to see my credit card to pay even though I had paid in full online. It was a bit sketchy and there was something about it I just didn't trust. The hotel is dingy and it more of a hang out for people who like the bar scene than a good hotel. There was a smell in the room too that I guess they tried to cover up by burning scented candles in the hallways. I would never recommend this place! There are so many better places to stay that are way more worth your money!!! Never EVER again.

Review 103：Nothing!!!

Review 104：The location on the main road , it to nosy by the heaveast trafic in Marrakech , is mainly for party animal one night or two max , close to all the actions that some poeple look for .

Review 105：For me the staff are friendly .

Review 106：There were aspects of the decor that let the room down and could have been easily updated, for example the chipped and peeling paint on the window in the bathroom. The shower head in the bathroom was placed at a very low angle and you had to hold the shower over you which resulted in the bathroom being flooded.The minibar was not working and we tried to phone down to Reception several times to ask for a bottle opener and the phone just rang out. Finally we ordered a wake up call for 4am which we never received. It was lucky we had set our own alarms as we would have missed our flight.

Review 107：Hotel was central and nicely decorated but there were certain aspects of the decor which were nice.

Review 108：Everything was very bad. Buffet Breakfast is horrible. Rooms are very bad they don't look like they are in the pictures at all. Swimming pool very durty Pigeons were swimming inside. Reception staff are cheaters they always asked me to pay more money that what it should be. hosekeeping was ok. The SPA was close all the time. As I am a hotel employee since 2001 and understand that some hotels have poor services but I would strongly recommend you NOT to go to that hotel at all.

Review 109：Nothing at all

Review 110：Form over function. Looks good at first glance but not fitted out as well as most other morrocan hotels/riads weve stayed in. Showing signs of wear and tear. Wifi wasnt working properly. The shower was pretty useless as it didnt attach to the wall and water was only lukewarm.

Review 111：location and the rooftop sky bar. friendly helpful staff comfortable large bed

Review 112：Card machine to pay for hotel room not working - had to wait and go through several attempts during checkout..

Review 113：Location is good. Hotel modern. Breakfast needs more variety for this price paid.. Orange juices are provided when you start breaky, but have to ask for subsequent...

Review 114：Noisy at night. Bad service. The reception person promised to pick my luggage at the airport that delay coming due to transfer and he collected the charge. But he did nothing and many excuses. Finally I had to go to the airport and took the luggage by myself.

Review 115：convenient location

Review 116：Mixing bills, I.e bills were added to our room which was signed by different person

Review 117：Staff were friendly, the hotel was clean. However there was one receptionist who was a bit confusing, we kept asking for ironing board every day and she keep saying she will send it to the room and we never got it. When we asked to one of her colleagues he told us they don't actually have it at the hotel

Review 118：Very bad experience ...I ll never reserve in this hotel ... It's alland not hotel 4 * .. I reserve for 3 nights and paid and I stayed only 1night and left ..!!

Review 119：Pool is frequented by pigeons! Breakfast wasn't great. Noise fromstreet only died down at 4am! Price for drinks at rooftop bar wasridiculous. €5 for a can of coke!

Review 120：Rooftop pool and bar offers great views of Marrakech. Spa was lovelyand relaxing

Review 121：A bit noisy for light sleepers so take some ear plugs. Friends in the Moroccon themed room said it was a lot quieter.

Review 122：Great rooms, we had the 70s room which has heaps of space. The staff we're very friendly and helpfull and the location is great. Lots of restaurants nearby and you can walk to Jardins Majorelle

Review 123：One of the employer at the reception was very unpolite (the oldest one) Hammam is not included in the rate I thought it was better

Review 124：Breakfast on the beautiful roof, room with balcony,position in the new area of the city full of restaurant far from the caos of the medina

Review 125：The shower was weird. It was a hand shower low in a bath tub so difficult to shower w/o getting water all over the floor.

Review 126：The rooms were clean and spacious. The AC was a must have in Marrakech. The staff was really nice. Overall this hotel is good value for the money spent.

Review 127：The swimming pool is really pretty and its location very nice but it is small and you hardly find a long chair to relax around it!

Review 128：Rooms are nice and clean! The terrace on the roof is awesome! The bar at night is really cosy with nice music!

Review 129：Great hotel in the heart of Marrakech. Lovely, helpful staff who always were around to help, give advice, change up currency, arrange taxis and excursions. Hotel interior was modern, clean and tidy. Rooms were spacious and housekeeping kept them spotless for us daily.

Review 130：La Brasserie has a terible service, slow and unprepared. Too expensivefor the bad food. Unprepared staff. Slow Service. We had to change ourbedroom because of a water problems in the bedroom. We booked a massageprecisely for two persons at the same time and when we arrived thesecond massagist have left. The swimming pool is small and there is nosun on it after 12h

Review 131：Good location. Clean.

Review 132：Morning breakfast small area and poor and small selection of food

Review 133：Junior sweet was very good and staff very helpfull

Review 134：all ok

Review 135：Not clean