Cinnamon Grand Colombo

Cinnamon Grand Colombo descritpion

Cinnamon Grand Colombo sells fast on our site. Featuring accommodations in central Colombo, Cinnamon Grand hotel has a spa, 2 outdoor pools, fitness facilities, and 13 dining options. Free parking is also provided. Free Wi-Fi is available throughout the property.
Cinnamon Grand Colombo features rooms with city views and cable TV channels. Room amenities include tea and coffee-making facilities, ironing facilities and a safe. The attached bathrooms have a bathtub and a separate shower.
A short walk from Crestcat Boulevard Shopping Mall, the hotel is just over 1 miles from Colombo Townhall and Sri Lanka National Museum. Colombo International Airport is 23 miles from the property.
Guests can enjoy relaxing massages at Angsana Spa and kids are kept entertained in the playroom. Other amenities include a business center, a tour desk and guest lounges.
Dining highlights include international favorites at the 24-hour Taprobane restaurant and seafood at The Lagoon. The London Grill and Echo provide fine dining with European and Italian cuisine, respectively.

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The staff speaks English——Cinnamon Grand Colombo's staff speaks:English
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Facilities of Cinnamon Grand Colombo

Outdoors ：BBQ Facilities | Outdoor Pool (all year) | Grounds | Sun Deck

Pets ：Pets are not allowed.

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Reviews for Cinnamon Grand Colombo

Review 1：Nothing perhaps the room felt a bit humid and it was smaller than the pictures

Review 2：Attached to a mall Shops along the road When the spa was full I got a great massage at the mall spa Our butler was great Partial sea view Excellent restaurants at the hotel Quick check in The executive lounge has good snacks

Review 3：The food was very dry and cold at the breakfast buffet ,

Review 4：Love everything, and sampath at the breakfast was very helpful,( sorry I forgot his position) and he made very yummy Sri Lankan milk tea for us , and all the staff was very helpful

Review 5：The hotel is clean, comfy and has lots of facilities, some of which we didn't even get to try. As this is a large hotel the concern was it would feel packed and over crowded but this was not the case. It didn't feel crowded which was nice. Enjoyed the pool and the service. Food was good.

Review 6：Housekeeping can do better.

Review 7：The Executive Lounge and the restaurants. Staff in the Executive Lounge (Saldin & Esther) were perfect and always ready to assist.

Review 8：We very much enjoyed our stay at the Cinnamon. Staff are all very friendly, everyone speaks English well, and the level of service everywhere in the hotel is top notch. Also some of the best food in Colombo, the breakfast is not to be missed.

Review 9：It is a big, busy commercial hotel; good for business but I wouldn't choose it if I was travelling for pleasure.

Review 10：Cinnamon Grand is very centrally located and well known. Lots of restaurant options. Pretty nice rooms. Have stayed many times and will continue to do so.

Review 11：Staff needs to be more attentive. At morning check out there were 5?staff at the reception but only one was assigned for check out. Other staff had no customers to serve at the same time. Check out lasted over 20 min.

Review 12：basically only the location

Review 13：Experienced a power cut. After the emergency took 2 hours to get water back to flush toilet; took 4 hours to get clean water back to have shower.

Review 14：Good location in Colombo 3 and next to shopping center; great selection of foods;

Review 15：I booked a tripple room, 1 queen/double and 1 twin. Looked spacious when booked online. I did not get the room that I expected. Room was compact, there was no room to move around when they added the 3rd bed. It took a very long time for the staff to put the 3rd bed

Review 16：Location

Review 17：As with most hotels in Sri Lanka it's overpriced for tourists. More information in the room with regards local sights and excursions would have been helpful. Lengthy powercut when we stayed (approx 6 hours) but no discount given on that days charge.

Review 18：Executive floor service was excellent. Breakfast was excellent. Room was very clean and comfortable. Staff in general very efficient and attentive. Gym is large with lots of equipment. Spa pool preferred to main pool. New Year pool party was great fun.

Review 19：Taprobane morning buffet breakfast poorly managed. Had to change three times afrer we were allocated seating. No communication between staff.

Review 20：Staff were very accommodative to our needs. Reception staff were very helpful and great customer service.

Review 21：Pricy. Outdated furniture I would say. No bidet spray (shattaf) in the room.

Review 22：I Stayed in excutive room. The excutive prevliges was excellent ( private check in, private dining floor and late check out). Breakfast was nice and wide choices provided. Next to Crescent boulivard shopping mall( small but good with good brands, coffeshop and foodcourt).

Review 23：The Wi-fi was pretty slow and the breakfast hall to small to host the guests

Review 24：The Hotel is pretty new and west style but barely keeps a Sri Lankan touch, maybe thanks to the local wedding we saw in the ground floor hall. The room was perfect, wide, clean and the bed comfortable: the view on Colombo nice, the pool on the roof excellent!

Review 25：The staff does not communicate between them. They do not have triple rooms, they just add an extra bed. We had our bed put in really late at night We complained and got a discount

Review 26：The hotel is really nice, with many facilities Really good restaurants and buffet

Review 27：A very comfortable hotel. The location was great. Excellent customer service. Friendly and helpful staff. The food is tasty and well presented. The rooms are beautifully decorated and very clean. The reception hall is beautifully decorated and provide a relaxing ambiance. We will recommend all our friends and family to stay in Cinnamon Grand. Very good restaurants in hotel. Cheers bar and Breeze Bar has good ambiance. Near is Crescat shopping center and supermarket.

Review 28：Hotel was too crowded and also understaffed to manage the number of guests. Breakfast arrangements were really poor with not enough chairs and the chef was not able to serve the guests

Review 29：Hotel location was good

Review 30：The only negative thing would be the currency exchange at reception wouldn't change Scottish notes but that's the same everywhere pretty much. I'm just nitpicking.

Review 31：Super comfortable hotel.

Review 32：I think there should be a lobby bar as only bar available is Cheers which is an evening venue as quite dark.

Review 33：Executive lounge was great! Staff cannot do enough for you. Rooms very comfortable and spacious.

Review 34：I have booked Cinnamon Grand in Colombo to spend Christmas 2015 thinking of my family and I could have a wonderful Christmas in Sri Lanka. I realised that I made a terrible mistake selecting Cinnamon Grand as soon as I checked in.We have checked in on 24th December (Christmas Eve). I wanted to make sure we could have Christmas Lunch in Cheers pub on following day. I was told that I needed to go through Event Desk and book a table. After visiting Event Desk I found out there were no tables available for us to have Christmas meal in Cheers Pub or anywhere else in the hotel that serves the Christmas meal.When I booked the hotel through www.Booking.com about 5 months ago no one has ever mentioned that I needed to book Christmas meal via hotel Event Desk. I thought that we are hotel guests and we should get the first priority for the Christmas meal than anyone else.I have contacted Hotel on 15th December directly to find their plans for the Christmas day and I received a Seasonal Brochure. Nowhere on the brochure has mentioned that the hotel guests needed to book a table for the Christmas meal. I think it is vital that either hotel or booking.com should inform guests what is require when staying in Cinnamon Grand hotel for Christmas.I have been told by the Event Desk that my family and I can have a meal any other places ie: Noodle Bar/Lagoon/Chutneys etc on Christmas day. We have tried few places in the evening, we couldn’t find a table. It was ridicules that the hotel staff made no effort to find a table for us. We went round few times on all possible places, in the end we gave up and decided to have something in the coffee lounge. It was also full and people were arguing how long they were waiting for a table. We manged to sit at the bar as all comfortable seating areas were occupied. “Lounge” of the hotel is similar to “Piccadilly Circus” in London.

Review 35：Only good thing about Cinnamon Grand is that the Room was very clean and all necessaries were there.

Review 36：Restaurant service was slow; however, this seemed to be the standard in Sri Lanka

Review 37：Room and amenities are good, nice selection of restaurants and great healthclub.

Review 38：Chick in took us more than 1 hour and half as the staff they are very confused and they had no idea of your booking and they just makes it complicated with the payment as our room with breakfast and they want to count it again! Be aware that there is a new section and another old section and they gave us in the old which was 3 Star!

Review 39：I liked the location of the hotel its next to a small mall which does everything for you.

Review 40：I arrived at 12 for check in and had to wait and hour 15 mins for a room although people who arrived after me got their rooms. The staff are friendly, I would rate the rooms and service as 4 star and their various restaurants as 5 star for their ambience and good food. Overall we had a pleasant experience.

Review 41：The restaurants here were really good and their breakfast spread was fabulous.

Review 42：Hotel wasnt all that. But considering where you are. id say you wont find much better, maybe cheaper though...

Review 43：Met a trishaw (tuktuk) driver right in front. gave us an awesome 7 days. so thats why im glad i stayed there.. its his parking spot. Look for Warwick, super cool dude

Review 44：No bath robe; desk lamp did not work; noisy parties beyond 10:30pm; very slow response from staff when faults pointed out; poor quality breakfast; over-priced!

Review 45：Good location.

Review 46：Not worth the price you pay which is approx USD 300 per night. Bookings.com should quote a price inclusive to taxes. We could get better options at this price. It would have been a great hotel at USD 200 nightly.

Review 47：No complaints. It was a very good stay

Review 48：The best think we liked was the hospitality and the warm and hospitable reception we received. I also like the layout of the hotel and the food choice was excellent.

Review 49：Fine. Health and safety. I had a fall in the shower near the pool. The tiles are very slippery and there is no need to have a soap dispenser there. get rid of soap dispenser and provide grip on shower floor

Review 50：All good

Review 51：I stayed here on two occasions while on a long holiday in Sri Lanka: from 30/10 to 04/11 and then again from 11/11 to 16/11 (2015). This is a luxury hotel in the heart of the capital Colombo. Every aspect of my stay was quite superb. Of course this is not a budget hotel and therefore the luxury came at a price, but for the price it was maginficent.

Review 52：Staff so friendly and will do anything to make your stay the best possible. Pool bar and pool staff are the best. Food excellent in all restaraunts especially Chuckneys.

Review 53：Free upgrade to Executive Suite. Early Check In at 9 30 in morning and late check out at 4 pm. Great pool and fantastic spa. Lots of restaurant options. Will always stay at Cinnamon whenever I get the opportunity.

Review 54：could find no fault

Review 55：Rooms were clean and comfortable; good room staff who maintained rooms to their high standards; in room dining meals (breakfast and dinner) were excellent. Quick friendly Check In

Review 56：Nothing is there I didn't like but the range of room I stay it will be more perfect to be 2 seater safer in room

Review 57：Staff are friendly and helpful Nice welcome Foods are good

Review 58：All good!

Review 59：I stayed here on two occasions while on a long holiday in Sri Lanka: from 30/10 to 04/11 and then again from 11/11 to 16/11 (2015). This is a luxury hotel in the heart of the capital Colombo. Every aspect of my stay was quite superb. Of course this is not a budget hotel and therefore the luxury came at a price, but for the price it was maginficent.

Review 60：The hotel is excellent. The staffs are polite and very friendly. The food is tasty and well presented. The rooms are spacious,beautifully decorated.. and very clean. The reception hall is beautifully decorated and provide a relaxing ambiance. The hotel is situated in a very good location where all facilities are easily aces sable. Overall our experience of cinnamon grand will be a memorable one. We hope to come back to the hotel soon. We will recommend all our friends and family to stay in cinnamon grand at least once to experience this paradise hotel.

Review 61：The Location is fantastic, additionally the restaurants at this hotel serve some of the best food i have anywhere in the world... Highly recommend Nuga gama venue at the hotel for some authentic Srilankan Cusine.

Review 62：duty manager's lake of focus toward attending guests.

Review 63：Pillows r simply great. Very good sea food restaurant. Both Cheers bar and Breeze Bar has good ambiance and contains a subtle style of it's own

Review 64：Executive lounge on 9th floor. It's worth it to make a reservation on the Executive floor. Great lounge to sit in and relax and have great breakfast, high tea and happy hour.

Review 65：The hotel taxi driver was out of control. We was going to a mall for some shopping by he kept trying to convince us to go to several gemstone shops which we are not interesting in at all. We clearly told him off but he still drove us to the shops he suggested and ignored what we said. We ended up have to give up and asked him to drive us back to the hotel directly. At the end, we did not manage to do any shopping neither go to the place we originally planed to visit. And we still have to pay the taxi fee!!

Review 66：the hotel and your site are crooks i booked the room for 510 usd for three nights and got billed 213 x 3 nights thats 640 usd and there was no explanation

Review 67：location

Review 68：No breakfast arrangement for guests who are required to leave the hotel before 5 am.

Review 69：The service especially the butler. The executive lounge was fantastic.

Review 70：way Over priced restaurant ( London grill) with nothing special about it the menu prices at restaurant door different than inside

Review 71：adjacent mini mall with supermarket - complimentary birthday cake sent to my room- nice touch

Review 72：Most of the in house restaurants are GREAT. Location is exellent. Staff is amaizing, they will do any thing to make you comftable. Breakfast is very good. Lots of different hambients inside the property.

Review 73：The strategic location of the property makes traveling in Colombo much easier. The Crescat Boulevard, adjoining the property, houses salons, foot spas, a supermarket, foodcourt, fashion/clothing/footwear shops and other F&B outlets, making everything super accessible. I was awarded a room upgrade and the staff were super nice. The room was spacious and the bedding, very comfortable.

Review 74：Prices are certainly high specifically in fish restaurant and London grill also the variety in echo Italian restaurant was too limited

Review 75：The people are very friendly and helpful also congress organization was on discipline way

Review 76：The seating area for the guest near the reception is very small. For some reason it's really hard to get a match box from them. Had to get it from Taj when we went for dinner. The room on the old side of the hotel need some maintenance. Have always stayed on the new rooms area so was impressed but they gave us the rooms on the other side so was average.

Review 77：The property in totality was very nice and comfortable.

Review 78：Bad reciption staff :first he was asking about when is the check out time before checking me in. Second: he writes the VISA number on the check in form which I strongly disagree & their management took it of

Review 79：Too many restaurants. Nice suite. Next to a mall.

Review 80：Room bit smelly, more Sri Lankan dishes to be served in International restaurant.

Review 81：Big room; choice of restaurants: Indian; Sea food; Italian ; International cuisine . Breakfast was wide spread; the Gym was excellent.

Review 82：THE ROOMS LOOKS OLD ,WITH REFERENCE TO PRICE OF THE STAYING IT 200 USD PER NIGHT WHILE I CAN TAKE MUCH MORE BETTER ROOM WITH SAME PRICE WITH SAME ROOM TYPE IN LUXURY HOTELS IN OTHER COUNTRIES LIKE ISTANBUL FOR EXAMPLE

Review 83：I LIKE THE POOL

Review 84：Resturants were short of staff service was slow

Review 85：Friendly staff,good location Good resturants with lots to offer Some restaurants beautifully located at poolside

Review 86：I'm not sure about the rest of the hotel, however, the ExecutiveFloor has a huge problem in their rooms in that there is an influx offleas. And when I mean an influx, it is an unbearable discomfort that wehave encountered on more than one occasion when my husband and I stayedthere, as well as when my mum stayed there on her own recently.It is a terribly unpleasant and potentially dangerous issue that the Health Department need to be aware of and come and inspect because despite our initial complaint in August last year, it seemingly continues to happen. In a country such as Sri Lanka where dengue fever and malaria etc. are rampant, serious issues like this need to be addressed urgently. Whilst we received a concerned telephone call from the Assistant General Manager of the hotel over my mother's bites recently, the lack of action is highly concerning as someone could be seriously infected, especially those that are frail (the elderly and children, for example). My mother was bitten so badly in her bed that she had to attempt to sleep across pillows to avoid contact with the sheets. I have previously taken photo evidence of the flea influxes in our rooms and sent it to Management and whilst we were moved to the room next door immediately (where there were also fleas but not on the same scale as the first room) the issue has obviously not been resolved to-date and it is a potential health and safety hazard for guests.

Review 87：Booked this stay for my mother. The staff at the Executive Lounge ofthis hotel know myself and my husband very well (my husband being aninternational celebrity) and have always treated us with courtesy andrespect. Their impeccable service is one of the reasons we have beenrepeat guests at the hotel. They also treated my mother in the samewonderful manner, especially the terrific Mario who would be an asset toany organisation.

Review 88：I liked everything - location in the downtown, helpful staff, vey well equipped gym etc. Wifi works well in every corner of the hotel whereever you go. There us a restaurant in the hotel called the Lagoon. This is the best seafood restaurant !!

Review 89：Nothing to complain!

Review 90：Friendly and helpful staff. It is definitely the best high end hotel in Colombo all round. Location is very good and this hotel had maintained standards over the years. It could do with some refurb in certain areas and a facelift. However the rooms are very comfortable and with modern conveniences. The coffee shop is brilliant and great staff.

Review 91：Hotel asked my cousin to make a full payment before checkin. I was on air travelling to Colombo, and wasn't able to contact. This was clearly mentioned in my booking. So my cousin had to call his friends and gather the full payment. This should be mentioned on the booking.

Review 92：Friendly Staff

Review 93：The hotel is very well run and very busy. Staff always courteous and available to help. Rooms are clean and well serviced. Varied restaurants on site with quality food and food hygiene excellent as we saw the food preparation.

Review 94：Got a room with no a/c. The was sent to a room that smelled like cigarettes, that was a request that was not taken care of. The price did not match what was advertised. It went from 149.00 to 215.00. Also during preparations for the wedding bad because best man and myself were sweating thru our suits before the wedding. And not room change was done till after the wedding.

Review 95：The buffet was great and the location was awesome. Loved the hospitality of the door guy.

Review 96：The staff has absolutely no regard for guests time we had to wait for half n hr while checking in as they said that they did not receive any confirmation from booking.com & again we were made to wait for 20 mins plus while checking out inspite of informing the reception that we would be checking out early.no information was given about making prior reservations at the restaurant due to which we were again made to wait for half n hour.absolutely pathetic the way these guys treat the guests

Review 97：Nothing

Review 98：An excellent hotel, with very good service and a wonderful tasteful/designed layout with plenty of wood, also in rooms. Would certainly like to come back....

Review 99：Checking in process wastes a lot of time, it spent us about 30mins to check in at midnight .Security guy and staff did not help us carry out Lugage when we check in. Extra bed did not prepared well when we reach the room

Review 100：Good and famous place

Review 101：the hotel looks tired and needs a refurbishment our room window needed cleaning from the outside our toilet overflowed twice although the hotel were very quick to put this right

Review 102：friendly staff comfortable rooms convenient location expensive food but a couple of nice restaurants

Review 103：We had three room and stayed for three nights. We requested the staff so many times to give us the rooms next to each other or at least on the same floor. but they didn't bother giving us rooms together for even one night. Instead they gave us the rooms on two different building which was almost 10 minutes walk from one room to the other.. whats the point going on a trip with friends.. Also the beds were extremely uncomfortable. The pool is also very bad.. no view and the pool is extremely rusted and the tiles leave white color on your skin. I would never recommend this hotel to anyone neither would I ever stay there again. Immature service and staff!

Review 104：Although its a big hotel but that doesn't mean its good and worth it

Review 105：None.

Review 106：I liked everything in this 7 star hotel. Staff, food, rooms and the facilities. I would like to extend my deeper thanks to every indivisible served my in this facilities.

Review 107：They gave us two different rooms so it was uncomfortable for us to pick who takes the executive room.

Review 108：The lobby was filled with excitement and the location was to our liking.

Review 109：Bathroom was showing signs of wear and tear.

Review 110：Pool was excellent. Lots of options for food. Hotel lobby is very busy...good place to 'people watch' whilst enjoying good coffee.

Review 111：Staff around the pool were a tad slow in bringing orders.

Review 112：great location, busy so a feeling of a buzz around the place without being intrusive. Extraordinary choice of dining. We ate at Chutneys and could not believe the value it represents. Definitely recommended.

Review 113：No bad experiences but we would probably prefer to stay at Negombo on the beach next time for the first couple of days - we travelled to Kandy and Trinco after Colombo's 2 nights.

Review 114：Convenient to walk around and good taxis

Review 115：Not satisfied at all, as i did t get the room i booked. The front desk told me that the hotel was too full and they can offer another room. I had mo choice but to take the twin bed which was very unconfortable.

Review 116：We did booking from this site. But hotel reservation was not aware of this. And we have to sleep in twin bed room till they were able to get us a room that we requested. Funny thing is still they charged 17000 rupees from us for this. Thank you

Review 117：Staff

Review 118：Long check in process which was professional but not very friendly.

Review 119：Comfortable room. Lots of restaurants available but didn't try any so can't comment further.

Review 120：Hotel Taxi was very very expensive!! Bad publicity about food poisioning during my stay which meant I was not comfortable eating at your restuarants.

Review 121：Friendly staff; location and comfort

Review 122：Nothing!

Review 123：Everything! close to shops Amazing restraunts from English pub styles that made the English food back home look very poor imho! To fantastic sea food restraunts with dishes made to perfection. It was extremely hard to leave!

Review 124：As I experience so many hotel I think this is the one of the best hotel with excellent customer service. Workers are unbelievable friendly with customers they all way have smile in there face. All credit gose to all the hotel management from the top to bottom. And I want to say one think please have concern about the cinnoman red that was the hotel I had the worst costumer service in my life I am telling this because that is one of your hotel. And once again I wants thank for the wonderful time u gave me.

Review 125：rooms are very old and needs renovation. this causes smell in the rooms.

Review 126：restaurants are pretty good. lobby is large and nice. overall personnel are very good.

Review 127：We really did not have any to complain about this hotel except for WiFi connectivity in the room which few of us experienced.

Review 128：Neat & Clean & excellent pool & restaurants. Worth the money spent.

Review 129：Not wearing shorts in restaurants

Review 130：The location is so central with a mall and food court!there are so many restaurants to choose to eat and the desserts at coffee shop is great.loved the seafood at lagoon

Review 131：Surly staff, sometimes unhelpful, prebooked cab didn't arrive and concierge went on to explain how it wasn't his fault.

Review 132：Good facilities and luxury

The Fine Print

Please note that an airport pick-up service is available at extra charge. Guests who want to make use of this service must provide flight details, arrival date and time at time of booking.====Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:1) Authorization letter with card holder's signature2) Copy of the card holder's card (front and back of card with card holder's signature)3) Copy of the card holder’s passport or driver’s licensePlease note that the resort may contact the cardholder for verification purposes.Please note that the property has a mandatory Gala Dinner on 31st December, 2015. All charges are to be paid at the property directly. Rates are as follows:USD 100 per person.Please note that 50% of the room rate will be charged for early check in from 6 AM and late checkout up to 10 PM.