Pesona Alam Resort & Spa
Pesona Alam Resort & Spa descritpion
Situated in Puncak and about a 5-minute drive from Taman Safari Indoneisa Zoo and Theme Park, Pesona Alam Resort & Spa offers a great mountain getaway featuring an outdoor swimming pool, on-site restaurant, and free WiFi access throughout the property.
It takes a 10-mintue drive from the property to Cisarua Traditional Market, and about a 20-minute drive to the iconic Puncak Pass. Getting to Soekarno-Hatta International Airport will take around 3 hours by car via the toll road.
Each room at Pesona Alam Resort & Spa is air-conditioned and comes with seating area, balcony, flat-screen cable TV, personal safe, a desk, tea/coffee making facilities and a minibar. There is also an en suite bathroom fitted with hot and cold shower facilities complete with slippers and fresh towels.
Guests staying at this property will also find a 24-hour front desk where the professional staff can help guests to arrange laundry service and access to meeting/banquet facility at additional charges. Other facilities such as, kid's club, bicycles, table tennis, luggage storage, and daily housekeeping are available for free.
As for dining option, the on-site The Banyan All Dining Cafe serves a wide range of hearty Indonesian and International dishes. Alternativele guests can explore the surrounding area where various restaurant can be found just a 5-minute drive away.
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The staff speaks English——Pesona Alam Resort & Spa's staff speaks:Indonesian,English
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Facilities of Pesona Alam Resort & Spa
Outdoors ：Outdoor Pool
Activities ：Ping-Pong | Cycling | Fitness Center | Bikes Available (free) | Kids' Club
Food & Drink ：Restaurant | Bar
Services ：Room Service | 24-Hour Front Desk | Baggage Storage | Shared Lounge/TV Area | Laundry | Daily Housekeeping | Meeting/Banquet Facilities
General ：Non-smoking Rooms | Elevator | Designated Smoking Area
Languages Spoken ：Indonesian | English
Reviews for Pesona Alam Resort & Spa
Review 1：Hotel swimiming pool is small. Pools in the villa garden are big but old design n dirty. Generator on the back door is blocking the entrance. One bedroom Villa interior design is too simple.
Review 2：Nice ambience, clean, fresh. Hotel room was nice n clean. Like the balcony n the view. Garden around villa is big.
Review 3：The price is a little bit high. Pool is a little bit small for adult. The hotel is far from good restaurant. And the ala carte food is quite expensive.
Review 4：My kids love the pool. Breakfast is good enough. The crew hotel staff are nice. Helpful. Gym, table tennis are available. I love the balcony with mountain view.
Review 5：We have to pay if we want to ride the horse. The bike is not too comfort, need more maintenance
Review 6：Good hotel, best panoramic view, good facilities, good playground with activities for children
Review 7：The pool is too small especially in the peak season.
Review 8：I like the location of this hotel. It is located in highland resort. The view and the atmosphere is amazing..
Review 9：We didn't like the noisy voice come from the "Ping Pong" area in the morning.
Review 10：We like the view, the building & the interior, the garden/landscape & the staffs. During our stay, we can feel the nature, make us want to stay longer.
Review 11：If the hotel resto can manage their food price to be cheaper will be wonderful.
Review 12：Friendly staff,cleanliness,excellent view, good location, all about clubhuis (staffs, manager,food, view, place)
Review 13：Excellent service. I like the scenary and the hotel is very clean. Staff very helpful and very intergrity. Overall was very good.Good job Pesona Alam. I will return again and will recommend to all my family and colleague.
Review 14：No restrictions on some facilities where it is dangerous like bicycling for kids No medical attention or first aid kits aren't available
Review 15：Location is great surrounded by marvelous views Clean hotel and nicely designed Good facilities
Review 16：Breakfast ends at 10:00 and I arrived to resturant at 9:35 and the staffkeep telling us that if you did not finish before 10 then will becharged to your room.
Review 17：The hotel location is more than great and very very very polite staff
Review 18：Parking lot is rather difficult to access from rooms, especially if you are bringing luggage. However, staff will always offer to help. Food is a bit steep in prices and slow checking in/out process.
Review 19：Airy rooms, open air lobby with great view of the surrounding green vista, staff is superb: friendly and helpful. Nice to be able to borrow bicycles to ride around the grounds. Great swimming pool (behind the cottages across from hotel.)
Review 20：No flexbile hose water gun in the toilet
Review 21：Every thing made me feel happy and satisfied.. Cozy bed,nice shower, value for money and beautiful views.. Thank you Pesona Alam..Surely, one day i will stay in your resort again ?? with my family..
Review 22：Need phone information in room ( villa ) hair conditioner and washing liquid and extra drinking glasses.
Review 23：Location , the room the place is just breathtaking
Review 24：Don't pick the room near to elevator or lobby. Too noisy n bother our night.
Review 25：Hospital staffs, excellent mountain view n facilities, delicious meal, clean n tidy place to relax surrounded by pinus trees. Comfort place for my kid n fams.
Review 26：The price tag is too much. Not like others Tauzia managed hotel, such as Harris Bandung, Harris ciumbuleuit, or Bogor. The price should be include with breakfast. The food is average for Four star hotel.
Review 27：I like how the hotel construct and positioned in the middle of puncak and give its customer a great scenery.
Review 28：Villa management think sound proof is not needed because the location in middle of joungle but the sound of rooster is too noisy in middle of night. Such this place expect insects and bitters.
Review 29：Private Swimming pool is the best, breakfast tasty and vary. Very romantic place for younge couple and honey moon. Staff provide solution for each issue
Review 30：bicycle facilities and the little child playing field needs to be increased
Review 31：we like mountain scenery and the natural ambiance of the hotel , the food recommended a pleasant room atmosphere .
Review 32：small room, same breakfast with poor choices for Arabic, hush brown potato & egg :(
Review 33：The location, coffee area, kids area & garden, fantastic at night
Review 34：The management still need a lot of improvements: we were waiting for 2 hours for check-in although we came on time. The booking was for some reason came under one of the room guess name, not the main person who booked the accommodation. They claimed booking.com sent that information to them so it is not their fault. For this reason, it took awhile to find our reservation. There were other things that you can tell, the management was not very tight and smooth.
Review 35：The location is very good. Very private, close to taman safari which is why we come therefore. The staff is friendly and try to accommodate our needs.
Review 36：Staff still need further training to expedite the check-in process and to be prompt in attending to guests' requests such as request for extra pillow, blanket, etc. Otherwise the staff are all very polite and helpful.
Review 37：Very good location with good view of the valley. It is a new property with good facilities. The breakfast is quite good too.
Review 38：Swimming pool small, and no light at the playground in night time. No bycycle provided for kids.
Review 39：I like the breakfast variety and the staff hospitality
Review 40：The electric tripped when we just checked in about half hour after settling our stuff in the room. They took about an hour to rectify the problem. Also, we stayed there for 4 nights. The breakfast spread need to be improved. By the 3rd day I could not really eat the breakfast.
Review 41：The hotel is new, thus the room and every corner of the hotel is still very clean. The kids playground was good. I hope the hotel management could maintain the cleanliness. I am comfortable when hotel toilets have no sight of moulds. Please maintain that.
Review 42：the swimming pool is too small for this kind of four star hotel.
Review 43：This is the best hotel so far in Puncak areas. The location is very good with the beautiful scenery surrounding. the staff is very friendly, but one thing that i think need to be improved is the product knowledge and level of services from the staffs. Some of them are good in services, but some of them lack of knowledge. But overall for the new hotel. This is the best.
Review 44：a bit less soundproof. but maybe its okay for most people.
Review 45：it is amazing location, the view is amazing, surrounding is also amazing. pool is clean. we really liked it there, perfect for short getaway from jakarta
Review 46：It was very crowded. I didn't like the food very much because it was asian food. the pool is always cold due to the hotel location and there was no heating machine for the water.
Review 47：Amazing view. The staff speak many languages. My son liked the play-ground very much. There is a big garden infront of the hotel were you can take a walk under the trees.
Review 48：nothing to eat nearby. breakfast really not up to the expectation. swimming pool smaller than expected. a bit pricy
Review 49：very nice view. good place to relax. quiet and good view
Review 50：The pool was so small
Review 51：it has stylish property and nice view. Staffs were very friendly, we had been served nicely and politely. Breakfast was good overall
Review 52：I would say i was not satisfied not I didnt like! I can hear the people next room clearly. The staff hardly speak english so it was difecult to undertand or diliver an information.
Review 53：I like the location it was in good place near to TAman Safari.
Review 54：Noisy residents; they were allowed to play soccer late at night near the pool. No sound insulation; you can hear people walking in the corridor. Breakfast is poor with very limited veriaty!
Review 55：nothing
Review 56：Breakfast have limited options! Taxi charge between 700,00 and 650,000 IDR which is quite expensive even if you asked them to drop you at the mall!!! any activity you want to go to is too far!!! And toooooo much traffic near the area. And they don't have Spa although the hotel name is resort and spa
Review 57：I liked the view, the kids area, the free bike
Review 58：For lower floor, the view is not good just facing the road.
Review 59：Air condition available to keep the room dry so there is no mould in the room. The room is clean and well maintained. The bike is good.
Review 60：None
Review 61：Bapak Manajer hotel sangat koperatif, interaktif dan ramah. Pada waktu ada sedikit persoalan di kamar kami, beliau langsung turun tangan menyelesaikannya dan memberikan solusi yang memuaskan, thank a lots.
Review 62：long queue at front office as there are only two person servicing both check in and check out process
Review 63：the location is near to Taman Safari and the beautiful scenery surrounding the hotel
Review 64：the pool must get cleaned daily.. in the night when i get into the pool.. ill swimm with froggs.. oh my god.
Review 65：really like sourounding view. such a cozy place to escaped from our daily routines.
Review 66：The bathroom. It's too small and water from the shower keep flooding out. The bathroom's floor filled with water..
Review 67：The fresh air and it's close to taman safari
Review 68：Arena bermain kurang dijaga dan tidak adanya penjaga di kolam renang.
Review 69：Pelayanan yang baik dan cepat menanggapi. Kebersihan dan fasilitas selalu di nomor satukan. Selalu mengedepankan customer oriented.
Review 70：pool too small, children playground too breakfast standart, only 1 key card for 1 room
Review 71：clean & new room with air con, friendly staff, good location with nature pine forrest
Review 72：Reception,no helpfull,eye contact,he just greets and give me a keys,without explain anythings,please need more trainning for FO staff in how to treat guest upon check in, cause you have a nice hotel.
Review 73：Nice bed,rooms and facilities for new hotel
Review 74：The food need additional spices. The cleanliness of stairs need improvement. The room is not spacious enough if you bring a family of four like we do.
Review 75：The scenery is magnificent. Mount Gede is just outside your balcony. A breathtaking lobby welcomes you, makes picture taking irresistible.
Review 76：Because of many guests checking out at the same time, it was difficult to call the room boy to help us with many luggages we had,, the taste of food was so-so although it had many variety of food
Review 77：The location near from taman safari indonesia, the view for the lobby is great,,the pool is nice,,the room has a balcony with good view, spacious room and nice staff
Review 78：The bed is soft so it seem like my body sunk into it, not too comfortable for me. The hot water cannot be in the medium temperature, so it will swicth between very hot or cold. No hot water in the swimming pool.
Review 79：Nice & Clean hotels, and very friendly staff. My child have little cut when using the bike and the staff is very helpful by giving the medicine.
Review 80：Sayangnya saat saya menginap fasilitas debit bca nya blm ada. Untuk yang tidak punya kartu kredit atau debit visa/mastercard harus keluar hotel dulu ke atm bca terdekat di mini market jalan utama puncak
Review 81：Friendly staff, nice breakfast, amazing view. Sangat memuaskan menginap disini,pasti akan kembali lg ke sini
Review 82：Facilities and the air very good !!
Review 83：Air Weather View comfort place
Review 84：Price of breakfast is too expensive
Review 85：I like the view
Review 86：The AC is not so cool.
Review 87：I like the matrass and the bolster. It's comforting.
Review 88：traffic to Puncak Area
Review 89：the view, the room, the forest and the restaurant in the middle of forest, everything is excellent
Review 90：the F&B very expensive
Review 91：The view and love the ambience
Review 92：Breakfast is expansive
Review 93：Like the room and facilities
Review 94：View, good maintenance, manicured gardens
Review 95：View, Location, Breakfast
Review 96：the best hotel and good deal with any one
Review 97：The facilties & location
Review 98：the parking area
Review 99：View
Review 100：No shuttle service to Safari.
Review 101：The nature is fantastic. Breath fresh air early morning.
Review 102：No early check in, very strict on the 2:00 pm timing.
Review 103：Location, view and breakfast.
Review 104：The view is awesome
Review 105：Breakfast is good but could be better in variation
Review 106：Good facilities, great staff, good view
Review 107：Dirty gordyn. Small swimming pool
Review 108：The lobby so beautiful
Review 109：spooky rooms
Review 110：stay in the "villa" type room. no direct phone to the lobby/room service
Review 111：The view
Review 112：Not fonud ATM Inside hotel
Review 113：The location very very good and
Review 114：Has som works above our villa
Review 115：Nive
Review 116：The gym is poor, lack of training machine, swiming pool to small, food sucks, lack of parking slot
Review 117：Excelent view, employee great, ambience great,
Review 118：Breakfast is so so. Coffee is bad.
Review 119：non smoking area Hotel. Children play ground and Kids Club are nice.
Review 120：Nothing
Review 121：Very nice place quite and comforting
Review 122：No lifeguard/employee on swimming pool
Review 123：An outdoor playground, pretty awesome for my boyz
Review 124：the bed too small for a family
Review 125：Far from market
Review 126：Lobby is fantastic&view
Review 127：Ambience poor
Review 128：the accessories such as shampoo, toothbrush, slippers, etc provided in the room for 1 person only.
Review 129：Good view
Review 130：the shower is little bit smelly when we open the tap
Review 131：the ambiance, cleanliness and facilities are superb
Review 132：Good location, nice room and helpful staff
Review 133：The view and the weather
Review 134：No teaspoon neither sandals