Hotel Santa Maria Novella

Hotel Santa Maria Novella descritpion

This elegant 4-star hotel features a rooftop terrace overlooking the Basilica of Santa Maria Novella. It offers a varied hot and cold buffet breakfast and a central location in Florence.
The hotel is a 5 minute walk from Santa Maria Novella Train Station. Both Florence Cathedral and Accademia Gallery are 10 minutes away by foot.
Set in a picturesque square, Hotel Santa Maria Novella offers luxury accommodations. Rooms and suites are large and air conditioned. They come with free Wi-Fi, a minibar and tea and coffee-making facilities.
Guests at the Santa Maria Novella Hotel have a free sauna and fitness room. You can relax with a drink from the bar up on the roof.
Santa Maria Novella is a great choice for travelers interested in Shopping, Monuments and Culture.

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Facilities of Hotel Santa Maria Novella

Pets ：Free!Pets are allowed on request. No extra charges.

Activities ：Sauna | Fitness Center | Solarium | Massage

Food & Drink ：Bar | Breakfast in the Room

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：No parking available.

Reviews for Hotel Santa Maria Novella

Review 1：I loved everything

Review 2：Everything!! The hotel is majestic, the breakfast is to die for, the staff is extremely kind and helpful, its location could not be better, I will sure book this hotel again

Review 3：Everything was good.

Review 4：The ambiance, staff, and breakfast was very nice. Furthermore, the location of the hotel is ideal. Short 5min walk from the train station/bus transfer to the airport and all the main attractions are nearby.

Review 5：The hotel facilities weren't what we had expected from a 4star hotel so was a little disappointed so went to the sister hotel diagonally opposite and used their facilities

Review 6：The hotel was in a great position and walking distance to most of the museums etc.

Review 7：The wifi is very very poor. I can not search the signal in my room, i ask the staff to check and if it is impossible please give me a Router. They checked and found that is true. There is no signal, they just asked me to go downstair to connect the WIFI. But when i go back to my room, still no WIFI!! What's more the attitude of the staff are poor. One more, the types of breakfast are very little.POOR VAULE OF MONEY

Review 8：The Location is good.

Review 9：Superb location. Central location for sight seeing, shopping and train travel. A very good breakfast choice both hot and cold. Room and bathroom size are adequately large allowing for a stay longer than a weekend. The hotel staff were friendly and helpful.

Review 10：One member of the reception staff was quite rude and less than helpful when I needed to get our boarding passes printed – but she was probably just harassed and busy. It was a shame, though, because up until then we had been seriously impressed by everyone.

Review 11：Almost all the reception staff were completely wonderful and extremely friendly and helpful. All the chambermaids and breakfast staff were wonderful. The location was perfect and overall we were very happy.

Review 12：There was no sound insulation from the other rooms and you could hear every little sound people made. For the money they charge, we thought the facilities were very poor. Not like the pictures at all.

Review 13：The location is good and the place is clean.

Review 14：The hotel was very nice, the staff was helpful and very friendly and we got a really nice room with view towards Piazza di Santa Maria Novella. Breakfast in room was excellent. The lady in the bar was so nice and gave excellent service!

Review 15：The location of the hotel on the Square is ideal in terms of proximity to the rail station, restaurants and major attractions. The staff at reception were definitely first class always helpful with advice, courteous and cheerful and went that extra step to make our stay very memorable. I would most definitely recommend this hotel

Review 16：This is a really excellent hotel, facing the splendour of Santa Maria Novella church and close to the central sights and good restaurants, yet less than 10 minutes walk from the station. The rooms and bathrooms were spacious and beautifully decorated. The breakfast was plentiful with large choice and hot items. The stylish staff did not just recommend good restaurants but telephoned to make a reservation.

Review 17：Wifi does not work properly in the room, disconnected several times and have reconnect again

Review 18：Breakfast is perfect, decoration of the hotel is very authentic, rooms and bathroom are enough big,

Review 19：The lighting in room was so dim you couldn't read at night. The piazza was sometimes noisy. Annoying banjo player all afternoon.

Review 20：View of Santa Maria novella Near the train station. Maria at the front desk was helpful.

Review 21：Second stay and would stay again. Staff attentive and professional. Room and bathroom spacious, bed comfortable (not too hard and not too soft), and both spotless as was the entire property. Breakfast room elegant and food fresh with good variety and attentive staff. Highly recommended and hope to return again.

Review 22：Using 2 elevators to get to my room...but once I got there it was spacious and had a great view..!

Review 23：Clean hotel.. Very good breakfast.. Polite helpful staff..!

Review 24：We had a great experience at this hotel. I would recommend that the sign on the outside of the hotel could be larger to help in locating the hotel.

Review 25：Everything about this hotel was top notch. The staff could not have been more professional, kind, or helpful. The breakfasts were wonderful and the rooms and marble bathrooms were beautiful. We had a delay in getting out of the city and they very graciously let us keep our luggage at the hotel for a few extra hours. I would recommend this hotel for anyone staying in Firenze.

Review 26：Had to use 2 separate elevators to get to our room. Had trouble keeping room temp. cool.

Review 27：Convenient location to train station. Excellent quality facility.

Review 28：Pound Sterling and Euro confusion by Booking.com; did NOT expect to pay 'last payment' at check-out; we thought ALL fees covered in paying up front. Total paid was as advertised but a Eu700 bill on leaving was a shocker.

Review 29：Staff, location, terrace roof, breakfast.

Review 30：Roof terrace a bit useless, just a few chairs and tables

Review 31：Well situated just 5 off the main train station, good advice on restaurants and places to visit, friendly staff, nice junior suite, clean, good bed, large room and nice bathroom

Review 32：Friendly, helpful staff. We were upgraded to a suite with fabulous view of Piazza Santa Maria Novella. Great roof terrace with views of the church and the Duomo.

Review 33：The room wasn't cleaned & made up despite our being out all day. Very noisy until late into night because of bars underneath us.

Review 34：It's central location very near the station. We upgraded to a room with a balcony and it's view took in the entire plaza outside. How classy, tidy & full charm the hotel was.

Review 35：WiFi a patchy in our room and reception areas.

Review 36：Friendly staff, especially at breakfast. Great location. Decor & fit-out of rooms was very good. Super view over piazza.

Review 37：We booked a superior double room. On arrival they asked if we would like to pay extra for a better room. They showed us the room, and we were horrified. It was as far down into the bowels of the hotel as you could get. it was dark and pokey. All I could think of was, in case of fire you would never be able to find your way out. Of course we paid extra. But we feel we were conned . . especially when the very next hotel we went to (in Venice) pulled the same trick. The room we were shown could not have been a "superior Double". We had to pay $E30.00 each per night (2)....a lot extra for us! ($NZ240.00 extra!)

Review 38：Breakfast.... Was very good.

Review 39：I have booked two sglb rooms for 2 nights and our plan was to spend nice time in Florence as it was my bday. As a "special gift" I was "awarded" with tiny, dark room with chimney, ac exhaust and drainage pipe view. Despite my plea and being ready to pay an extra for better room (incl dblb) nothing was offered to me. When I booked sglb rooms I saw pictures of sglb rooms on booking.com and they looked absolutely different. I made many bookings through yr website and this situation happened to me first time. Btw ther was even no appology from the management of the hotel. I was told they are full.

Review 40：Location was excellent. Walking distance to every important spot in Florence.

Review 41：Location is great - easy to walk to everything. Close to train station but quiet. Lovely rooms and decor and nice view from rooms. Great views from small troop terrace (although walls are wire high so you have to stand to see the view)

Review 42：We stayed in room #_____! Yes, there was no number. We referred to our wonderful room as Narnia ;) It was cozy and quaint and had every wonderful amenity.

Review 43：Nothing!

Review 44：Room facilities and standard of decor was excellent. Room was on 5th floor so view over the Piazza was delightful and noise levels even when busy failed to disturb.

Review 45：The room was very dark, the staff was not helpful, the wi-fi was spotty at best, they had a rooftop terrace perfect for a bar but had no services there.

Review 46：The room was spacious, beds comfortable and the location was great, the roof top terrace as lovely.

Review 47：This is a 4 or 5 star property that did not have heating!!! And it got SUPER COLD at night (for me, at least). Unbelievable!!! They gave some reason about the heating having been switched off for the 'summer', but it clearly didn't feel like 'summer'. Terrible experience. Would not recommend this hotel to others. Staff was fine and tried to be helpful.

Review 48：Proximity to a lot of sights/sounds.

Review 49：Super close to Central Train station. Amazing Rooftop, Beds, Bathroom fit-outs, WIFI, Breakfast. This was by far the best hotel we have stayed at during our trip. It is so rare to come across these type of hotels that reflect the grand scale at which Hotels used to operate back in the day. A must experience.

Review 50：Location, friendly and helpful staff, cleanliness, facilities, breakfast, Wi-Fi, everything was perfect. A very comfortable and memorable stay. The staff tries to help you to the best of their effort.

Review 51：Wonderful bathroom and superb breakfast -- great variety and quality! Nice to have BBC and a French channel among the TV offerings. Very friendly staff.

Review 52：wifi was not very good for connecting all time.

Review 53：The single room is amazing. Got nice view from the window making me happiness. Every thing make me happy, but wifi was not very good for connecting all time.

Review 54：I can honestly say there was nothing to complain about.

Review 55：Bedroom facilities had everything you could need and all bedding/towels were daily replenished . Tea/coffee milk bottled water all complimentary every day.

Review 56：The hotel had shut off its air conditioning entirely for the winter, so the rooms were very hot and stuffy at night. There was no air circulation. Opening the window is simply not an option - ambulances screaming by at all hours, cars and mopeds revving their engines, church bells going off on the hour, etc. makes sleeping impossible. Also it is probably common knowledge but new to us - the water in the toilet is not the freshwater they use for the sink / shower so a strong bleach or cleaning odor comes in the bathroom every time you flush. It goes away after a few minutes.

Review 57：This hotel's location is ideal since a lot of attractions are near Santa Maria Novella square. However the hotel was nearly impossible to find for those new to the city, especially at night - we had to wander around for 30 minutes asking where it was located. They really need a big bright sign and clear directions. The amenities are a great value for the money and the staff is remarkably helpful, with rental cars, planning and restaurant recommendations. The breakfast is great for the EU - nice to fill up and hold your appetite thru the day.

Review 58：Nothing but a small plaque next to the door identified the hotel and it was a little difficult to find. Our room was located directly above an Irish Bar that was a bit noisy late in the evenings. However, we had a great view of the church and the entire piazza.

Review 59：We loved the decor, the location, the service, the staff and our room. The breakfast was incredible and the room rate was a bargain. I would highly recommend this hotel to experienced travelers.

Review 60：There are a few late bars below the rooms on the piazza side which can be a little noisy

Review 61：Booked this hotel due to last minute change of holiday plans. Reviews were correct great room with view of Santa Maria Novella! Lovely terrace on top of hotel with excellent views of the city. Great breakfast choices.

Review 62：Room on two levels with bathroom on different floor to the bedroom and we had to change elevators to get to and from the room. Breakfast was uninspired and average fare. Considering the cost I expected more!!!

Review 63：Excellent location

Review 64：Wifi may not work in your room.

Review 65：The staff, facilities and location are great. An excellent full breakfast is provided including hot and cold items. The manager and his staff went out of their way to help find luggage lost by the airlines.

Review 66：-The hotel signage is too small. - The room facing the square at 2nd floor with a restaurant/pub downstair could be a disturbance with people talking till late night.

Review 67：- in the heart of the city. Within minutes to Train station and to the attraction sight. -15 minutes walk to Car rental company - Friendly staff - Wifi included. Clean room, clean shower room. Slippers provided - Wide spread of breakfast

Review 68：Fitness room does not include fitness machines for muscular training except one bench and very tiny hantels (up to 10 kg). Should have at least 3-4 machines for muscular training, more hantels with weight up to 28 kg, as there is enough space to place them. Terrace may have sofas as the present chairs and tables were not comfortable to sit doen and enjoy nice views of Florence

Review 69：Breakfast was very good; rooms were enough big and newly renovated; quite big fitness room with nice small sauna

Review 70：The room we had was split level - the bathroom, mini bar and sofa/lounge was on the ground floor, the wardrobe, safe and storage space was mid- stair case and then the bedroom was up a hefty flight of stairs. Unfortunately the unconventional layout meant that our stay was a little uncomfortable and also, the hairdryer could not be plugged into the bathroom socket and there were no other mirrors in the entire room. It was a shame as the hotel was lovely but it felt like management had never thought through the use and functionality of the room.

Review 71：The location is excellent and the hotel rooms are nicely decorated and very clean. Wifi was good and the breakfast included was nice.

Review 72：Nothing I loved everything about it.

Review 73：The rooms were very comfortable, great atmosphere and staff especially reception staff were very friendly and accomodating. The location was excellent and I was very pleasantly suprised by the fantastic breakfast.It was not a modern hotel in decor, which I found very refreshing as it had a very authentic feel to it. This hotel added to a great holiday in beautiful Florence.

Review 74：One thing is the shower. The water is too strong and the tub has only a weak shower curtain that everytime we shower we got water everywhere in bathroom. The other is the sound proof. We were really glad that we got the balcony room that had a great view to the santa marialla novella piazza, but it turned out that at night the bar down there have very loud live music that didnt stop until 2 or 3 oclock in the morning. And we could hear people next door moaning and screaming oh my god for one hour and apparently they were having a wonderful night. For us, its good to know they were really having fun, but it was really annoying for us to sleep in that high frequency melodies.

Review 75：We stayed here for three nights and enjoyed its location, service and delicate decoration. We got two complimentary mineral water every day and our balcony was cleaned by the hotel during the day. They offer champaign and fresh brewed cappuccino at breakfast.

Review 76：This is a very good hotel with a high standard of accommodation and attentive staff. It's location is perfect for Florence. I would stay again and recommend it to anyone

Review 77：Nothing. It was perfect.

Review 78：Everything! Position, staff, service, rooms, bathroom, delicious breakfast - this special hotel really added to our wonderful experience in Florence. Also great value for money.

Review 79：Everything. Great location. Great view. Excellent service. Excellent facility. Excellent breakfast. Can't ask for more. On a scale of uno to dychee undici.

Review 80：We got lost navigating the 2 sets of elevators and lighting in the hallway whilst charming is much too dark.

Review 81：Luxurious and large room. The young lady at the front desk was extremely helpful and helped us get a lot out of a very short stay.

Review 82：amazing and helpful staff, great location close to the train station and major sights. the hotel also has an incredible patio overlooking the city. the staff was super helpful in reserving last minute trips to the uffizi and academy.

Review 83：We had adjoining rooms for this rental. One of the rooms had a broken air conditioner, broken minibar, and a broken toilet flush. The other room was in perfect working condition.

Review 84：Beautiful decorations throughout the hotel, and beautiful breakfast area. The staff was incredibly professional and accommodating. Wonderful location as well. The bathrooms just looked amazing! We particularly liked the hallways leading to the rooms, decorated with the most beautiful decor on the walls and plush carpet on the floors. Also loved the shiny wood-panelled, quaint and very fancy elevators.

Review 85：We luckily got an upgrade to a room with a balcony overlooking the piazza. It was the perfect break from all the crowds and the view of the church stunning. It was only a few minutes walk to everything, breakfast, room, and service all top notch.

Review 86：It was perfect.

Review 87：Lovely spacious room with balcony overlooking Piazza. Great location and superb breakfast. Close to station and all places of interest.

Review 88：Nothing

Review 89：We arrived in Florence having previously been to Venice. The staff were nothing short of excellent and the room and all the facilities of this hotel were first class.

Review 90：The elevators are a bit confusing.

Review 91：Breakfast spread is decent. Staff were excellent. Location is brilliant.

Review 92：the price is too high for my opinion

Review 93：the staff was helpful the room was very clean very interesting lounge

Review 94：Wifi in the bed in the room not available due to weak signal

Review 95：Awesome service, staff, location, room and everything else! We will definitely be back!

Review 96：Nothing...

Review 97：Everything...

Review 98：nothing negative

Review 99：Very helpful and attentive staff - well beyond call of duty. Lovely room. Perfect location. Good breakfast

Review 100：Our room 601 was to die for. Two level terrace with unbelievable vistas.

Review 101：The bar was closed

Review 102：Great location near train station overlooking piazza SMN. Easy walk to anywhere in Florence. Full service.

Review 103：Everything!! Perfection

Review 104：Room was a bit small and halls a bit dark

Review 105：Good Location and very charming

Review 106：except price

Review 107：Location, clean rooms, friendly staff, everything

Review 108：Bed a bit too hard.

Review 109：Very good location. Very Helpful staff.

Review 110：Location of the hotel is the center of Florence, walking distance to all tourist and shopping areas.

Review 111：The location was terrific. Breakfast included with the room which was good. Room was clean and staff was helpful

Review 112：Excellent location and facility

Review 113：perfect

Review 114：Nothing.

Review 115：Very helpful staff. Very nice room with view of SMN. Could not ask for more.

Review 116：Location and comfort, beauty of room.

Review 117：Service and gentleness

Review 118：Staff helpful

Review 119：best location!!!!

Review 120：Helpful staff, spacious and beautiful rooms, perfect location

The Fine Print

When booking more than 5 rooms, different conditions and additional supplements may apply.