Pacific Palace Hotel

Pacific Palace Hotel descritpion

Modelled after a cruise ship, Pacific Palace Hotel features an indoor pool and hot tub. A fitness centre and spa are also offered. The hotel also has karaoke rooms and a night club. The property also offers free 1-way drop off service to the airport and Nagoya Shopping Mall (subject to availability).
Pacific Palace Hotel is a 5-minute drive from Harbour Bay Ferry Terminal and Nagoya shopping area. Hang Nadim International Airport is a 35-minute drive away.
All rooms are air conditioned and come with a minibar and tea/coffee-making facilities. A safety deposit box and hairdryer are provided.
A business centre and tour desk are available to assist guests with their work and travel needs. Ticketing services and a 24-hour front desk are offered. The hotel has a children’s pool.
Guests can enjoy a selection of Western, Asian and local food at Pacific Hotel's coffee shop, Athena’s Restaurant. Other dining options include Neptune Lounge, and the outdoor Pacific Food Court, which serves seafood. 24-hour room service is available.

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The staff speaks English——Pacific Palace Hotel's staff speaks:Indonesian,English
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Facilities of Pacific Palace Hotel

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Snack Bar

Internet ：Free!Wireless Internet Hotspot is available in public areas and is free of charge. | Free!Wired internet is available in the hotel rooms and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Safe | Shops (on site) | Non-smoking Rooms | Elevator | Soundproof Rooms

Languages Spoken ：Indonesian | English

Reviews for Pacific Palace Hotel

Review 1：the bed was too small for a family of four they should have given us a king size bed instead or should not have charged for the extra bed

Review 2：value for money...... good security felt safe

Review 3：The toilet was dirty. The spa was not to my expectation. The phone was not working. The breakfast has not much spread.

Review 4：The staff were friendly & helpful. The area is near to shopping malls. The room was big

Review 5：Very expensive for a place like batam. There are many other hotels available at half price. The buffet is very poor! Food and beverage prices are expensive as Singapore.

Review 6：We get the staff to give ice and extra towel but they took so long to send to the room. And they missed out the ice.

Review 7：Is easy to get to the hotel from ferry terminal

Review 8：The lift was jammed . The lights went out and was in between floors . Although i pressed the bell no one came . It happened trice in one ride down the lift . No one came to enquire or help .

Review 9：I went ealier but was checked in. The room was spacious and clean . The concept was like on a cruise ship . Was beautiful .

Review 10：The breakfast needs a lot of improvement both in terms of taste and variety. Also, we are allowed to check in only at about 2.40pm instead of 2pm as the room was not ready. Such delay is unpleasant but we understand that such delay is likely during peak period.

Review 11：We enquired about two things. First, we enquired about places of interests on 31/5 between 11.30am-12.30pm and the front counter staff advised us happily. Second, we enquired about our return ferry tickets in 1/6 between 9.30-10.30am and the front counter staff called the ferry company to help us enquire and they did so happily.

Review 12：Aweful when it comes to room cleanliness, customer service and value for money..disgrace to call it a four star hotel.

Review 13：That I could check out in one day! Nothing to like really..

Review 14：The small pool one is super cold like icy cold another one is too hot. Stay at 7th floor..can hear music thumping late at night due to the club below.

Review 15：Breakfast is good.

Review 16：The bed haf ants that bite.

Review 17：The staff are friendly and their customer service is good. The seafood located behind the hotel was served delicious n price is reasonable

Review 18：It was stated that the check-in time was at 2pm. When we arrived there, the front office staff said that the room wasnt ready and told us to wait probably around 30 minutes or so. After 45 minutes, he didnt even approach us to update about the room. When I approached him, he told me to ask the other front office staff -.- After check in, me and my buddies decided to go for a swim. The pool was of appropriate size. No complains. The jacuzzi, I find that the water was too hot so I went back to the pool. Guess what guys, they charge 100,000Rph for us to get a towel each after our swim.

Review 19：The staffs working at Pacific Palace were really friendly and helpful. Breakfast was great, there was a variety of food to choose from. Credits to your staff, Elva for making us feel welcome. When we came down for breakfast, she greeted us with a warm smile. When we settled into our seats, she immediately set up our cutleries to eat. The rooms were very spacious and comfortable. We even have a balcony facing the pool!

Review 20：It is common in Indonesia that they cannot make half boiled egg. Here, I rejected six eggs. Finally I settled with 2 almost raw eggs.

Review 21：It is a 4 stars hotel and indeed it is. Good for photo shoot. Many features for selfie lovers.

Review 22：Central air con was very cold but better too cold than too warm eh. Dining room lacks ambience. Breakfast just about OK.

Review 23：The room and bathroom. The helpful front desk and concierge. Wifi good.

Review 24：regards to payment,they cant swipe my visa card saying it was rejected so i have to pay by cash.but when i tried at another place for a purchase,my card works!so what does that mean??and during check out,no receipts were given until i have to asked for it..

Review 25：Love the place.the staff are friendly and especially the lady at front desk -Ms Esy... pretty and sweet with a sincere smile.i cant take my eyes off her!!haha

Review 26：Rooms - cig burns on carpet and some bedding/ cochroaches!!!! /location not great. Staff wanted to charge 30 percent more for an extranight despite it being cheaper to book on booking.com! Stupid staffwith no concept of customer service or common sense. Loud nightclub onsite running until 5am! Ridiculous! (I'm english so don't minda club but this is just bonkers the level of noise even in a quiet roomwas way too much)

Review 27：The pool was big

Review 28：The passage way to the room looks gloomy because of the lighting not bright enough

Review 29：Staff very friendly and helpful especially the Front Office Manager Mr Freddy

Review 30：View not that nice if ur room does not have a balcony view..

Review 31：This very hotel has a club near the lobby area but its not that recommended for travellers...complimentary breakfast and lunch is very good...so much variety to choose...

Review 32：For the price, its really not up to the standard. This was my first time booking this hotel. Was kinda disappointed. There is cheaper hotel out there but better. Room flooring was dusty upon checking in. bed sheet looks dirty. cupboard, drawer etc are old. And there was baby roaches in the room! No wifi in the room, u need to go lobby to use wifi. For the price and the awesome looking ship, I was expecting more but neh it was just fair..

Review 33：I can say the staff was really friendly. Customer service was good.

Review 34：The phone does not work ... whn we bring out to the receptionist no action taken! When check out time ... we got to knw that one of the delfi choco is not there.... and we said that we did not take any of the item... but the hsekeeping insist n saying that we took it! This is not fair!

Review 35：The place looks so dark and run down..Need a fresh look..The room are big however it looks old and need some renovation..

Review 36：The swimming pool is nice..And the massage centre is good..Really enjoyed the massage..

Review 37：No ironing facility in the rooms. Should have in every room.

Review 38：Like the facilities in the hotel eg gym, pool , suana. room service fast to my needs .excellence in service

Review 39：It was the first time my colleague & I stayed in your Hotel though we make regular trips to Batam and the experience we had was bad. First, it's unbelievable how my colleague had been given such a dirty and poorly maintained Executive suite. The sofa was badly stained, carpets were dirty and the wardrobe had a bad smell. The room was also dimly lit and the TV was also not working & we had to get it fixed. When my colleague asked for a room change (to a Superior Room), he was denied initially but after much insistence his request was finally granted. This ordeal was aggravated when he checked out and were told that he had used the mini bar and an amount of close to RP350,000 was payable from the Exec room he had vacated almost instantly after check-in. On his behalf, I had to explain that how could this happen and again, the Duty Manager had to step in to resolve as there's no way my colleague will pay for expenses that he has not incurred. In addition, the bath towels in my Superior Room was filthy & I only realised it after I used it and took a close look.

Review 40：I had asked for an additional pillow..but they took more than 2 hours to deliver it. The gro at recept do not greet guests. Poor customer scvs

Review 41：Thr facilities

Review 42：Their jacuzzi pool was a disappointment, the temperature for the cold pool is way to cold and hot pool is way too hot. PH level for the swimming pool is too high. Breakfast buffet spread so-so only, not up to standard.

Review 43：Location is good. Hotel staff are friendly, we reached the hotel much earlier than the check-in time and they allow us to check-in will no extra cost.

Review 44：Didn't like breakfast

Review 45：The rooms are good quality for price, they need more attention to the type of food required for western people, and the staff need more training but all that said the hotel is of a good standard for Indonesia

Review 46：Beware when you check in this hotel as they demanded a 2.000.000 deposit from me. They did not get it as I am a seasoned world traveler and I said okay there are hundreds of hotels I can stay at so I will go there. I booked through www.boobking.com and as you don't actually pay until you arrive they demanded this deposit so my advice is pay in advance and tell them that under no circumstances will you pay a deposit. they told me its for the mini bar or if I order room service. my mini bar was empty and even though the hotel is nice its not somewhere you would want to eat lunch or dinner as there are lots of better places around the area.

Review 47：I enjoyed my stay here greatly the staff were very helpful and breakfast was okay for Batam the location is ideal also if you want to realize humility and humanity go to the local shanty village just a 2 min walk outside hotel turn right, it is inspiring and amazing but the biggest bonus are the people that live there as they are so chatty and welcoming and although they live and have nothing they never ask for anything or beg. It is a nice gesture though if you are to experience their way of life and village to offer one of the families that are friendly a little token gift.

Review 48：Checked in at 6.30 pm with a booking.com reservation. They asked if I wanted a non-smoking room, to which I replied yes. I had to wait in the lobby with mosquitoes buzzing around my head until 6.50 at which time they gave me a smoking room

Review 49：Breakfast is good, adjoining foodcourt is atmospheric

Review 50：My second stay, i choosed smoking room... and the room really looks different which i previously stayed (non smoking), the furniture looks old and found some small insects around. Hate it! I must say for this stay, i really dont like the room.

Review 51：I like the swimming pool

Review 52：*The wifi connection was poor ...not just lobby area ...would be better if guest could have reception in their room.

Review 53：*The morning breakfast ...good! *Room service food was good! *Staffs were very polite and attend to their customers well.

Review 54：Room have a foul smell and had to buy air freshener.the minibar is all chargable. Ironing is chargable.

Review 55：Room comes with a smart tv.

Review 56：Non

Review 57：Everthing

Review 58：The room are so smelly.

Review 59：My corridor room is scary ?

Review 60：I like how friendly the staff are. They attend to my needs immediately. They gave me a nice room with a nice view.

Review 61：None

Review 62：impressive dining facilities

Review 63：Pleasant stay. Hotel has MPV taxi service which is very convenient.

Review 64：Friendly staff and close to the ferry port

Review 65：near to harbour bay, free transport near to shopping mall easy to find food

Review 66：Breakfast wasn't that great...and transfer between ferry terminal to hotel didn't happen.

Review 67：I like the follow up...and fast responds.

Review 68：The room mirror for this bed....And food is not fresh....

Review 69：Like the staff good...

Review 70：Telephone was not in good condition.. Sometimes cant call..

Review 71：The breakfast was nice..

Review 72：Nothing at all.

Review 73：The room, food and the entertainment are top notch. I love all of it.

Review 74：Insufficient toiletry / No Wifi at all

Review 75：Breakfast/ Free transport provided

Review 76：Music to loud can ear until to hotel room..

Review 77：Staff very polite.

Review 78：Toilet to small

Review 79：Swimming pool..l8cation

Review 80：The pool & the gym

Review 81：Bfast ok but need improvement on food

Review 82：Convenience,room space. If possible to separate beds ( 2 single beds) for some room

Review 83：The carpet smells bad. Shd hve air freshener readily available.

Review 84：The location n fast check in n out.

Review 85：Generously proportioned. I had a 49 sq.m room. Fabulous Breakfast

Review 86：Jacuzzis is too hot for young children to go in

Review 87：The Pool and Gym Facilities.

Review 88：Language barrier. Diffcult to tell them what you want.

Review 89：Very friendly staffs.

Review 90：I like sea viewing

Review 91：Nothing to say

Review 92：I like everything in hotel

Review 93：Service is good and the staff is friendly.

Review 94：Don't like

Review 95：Room carpet needs a change

Review 96：Staff friendly and welcoming

Review 97：only have 1 trip shuttle bus service to Nagoya

Review 98：Balcony with no natural view

Review 99：deluxe room very spacious with balcony, The food and beverage breakfast was scrumptious

Review 100：Toilet not so clean .

Review 101：The room is very big n spacious.

Review 102：The staff were really friendly & courtesy.

Review 103：Car rental very expensive..

Review 104：Average.Location quite convenient.Already know the area there.

Review 105：toilet too basic

Review 106：scenery good

Review 107：breakfast not appetizing

Review 108：hotel facilities

Review 109：please install wifi in the hotel.

Review 110：House keeping did not check completeness of items in mini bar n washroom.

Review 111：Free shuttle to shopping malls & ferry terminal

Review 112：No wifi in room

Review 113：Location, Prompt and efficient room service, value for money, facilities.

Review 114：Payment have to be made upon check in instead of during check out.

Review 115：The hotel interiors that resembles a cruise ship.

Review 116：The smile from every stuff

Review 117：The whole non smoking floor and rooms very smelly. Check in staff not that efficient. Breakfast not many choice.

Review 118：Nothing

Review 119：No replacement

Review 120：Spacious

Review 121：Room and bathroom very small

Review 122：Staff very helpful

Review 123：The seafood stall beside the hotel at night and enjoying the sea breeze.

Review 124：There are cockroaches in the room

Review 125：Spacious room

Review 126：Breakfast is just simple

Review 127：Nice hotel Nice massage. staff is good

Review 128：Furnitures are too old

Review 129：Hotel facilities are good .

Review 130：facilities

The Fine Print

Guests are entitled to return transfer from the ferry terminal and should contact the property at reserve@pacificpalacehotel.com to arrange it.