Goodway Hotel Batam

Goodway Hotel Batam descritpion

A 10-minute walk from the vibrant Nagoya Hill Shopping Mall, Goodway Hotel Batam is in downtown Nagoya. It features a swimming pool, 6 dining options and rooms with free internet.
It takes a 10-minute drive from Batam Centre International Ferry Terminal and a 20-minute drive from Hang Nadim International Airport.
Spacious and modern, the air-conditioned rooms at Batam Goodway have plenty of natural light. Rooms are well-equipped with amenities that include a safe and TV with cable channels.
Guests can work out at the fitness center or attend aerobics classes. For guests who would like to explore the city, the hotel also provides car rental services and free parking.
Nusantara Restaurant serves a selection of local and international dishes, and is available 24/7. Fresh cake and live entertainment are available at Santai Lounge.
Guests can also explore the surrounding area where Kampong Bule where it is lined with bars and night entertainment can be found just a 5-minute walk away.

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The staff speaks English——Goodway Hotel Batam's staff speaks:Indonesian,English
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Facilities of Goodway Hotel Batam

Outdoors ：Outdoor Pool | Grounds

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Restaurant with Dining Menu

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Safe | Shops (on site) | Non-smoking Rooms | Facilities for Disabled Guests | Family Rooms

Languages Spoken ：Indonesian | English

Reviews for Goodway Hotel Batam

Review 1：Swimming pool in the picture ilooks good, however small in reality. Breakfast soup is sugary. The tomato is not fresh. Breakfast staff is not enough in number. Front staff seems like apathetic.

Review 2：The junior suite is big can accomodate 4 people. Very big king size bed. Gym is not new but clean and fully equipped and well ventilated. Televison is good. 10 minutes walk to Nagoya Mall. The taxi driver is efficient and polite. A good advise: renovate minimally the wall painting.

Review 3：The place was not very clean. The towels, bedsheet and pillow case looked dirty. The hotel and its facilities were not as good as it was mentioned on the internet.

Review 4：The food was good.

Review 5：Stay for 4d3n.. On the first night everything was smooth until the next day, staff ask me to pay for my son buffet breakfast who is only 6 yrs old. Stated in the website free breakfast for kids below 7 yrs. Had an argument with one of the staff and was told below 5 yrs old have to pay. Food wise, not much variety and late replenish.

Review 6：The hotel location is walking distance to nagoya mall and nearby to many other malls. Recommended for Grand deluxe room as there's balcony with swimming view.

Review 7：The hotel is a little bit old already. They didnt give out slippers, provided only shampoo, toothpaste etc for 1 person and two persons were checked in at the room.

Review 8：Goodway is near the nagoya shopping mall. Walking distance only.

Review 9：hotel toilet need to improve. The toilet were like 2 star hotel and the prayer hall(musollah) were far from the room.

Review 10：Room was nice. Hotel staff were friendly. Breakfast was tasty.

Review 11：There was a used condom dropped out of my bed in the morning. We did not even bring all these. I wondered if my bed sheet changed?

Review 12：Got a free upgrade. All the staff are very friendly and helpful. Locate is good. Near to shopping malls and pub

Review 13：There is no aroma when u enter the room and the toilet facilities especially the bath tub looks dirty and shower head is not secured.

Review 14：Location is convenient and is quite near to Nagoya Mall

Review 15：Everything. The basic neccessities like towels and soap were not available. Food was bad. Toilet and room was dirty.

Review 16：The brownies at the cafe in the hotel lobby

Review 17：Check in tym 2pm. Reached there till 4pm room not ready. I booked 3 rms. Given all separated far frm each otha. Hotel staffs communication wise very bad. Doesnt ans to my queries. Very unfriendly. Bell boys not auto to help carry our things. Room wise toilet showerhead where water shoot out very rusty. Towels so dirty w marks like wiped at dusty place. Dark marks. 2nd tym asked for towel, then d real towel for body w logo. Damn! Meaning d first ones i used was for foot. Sucks.. really. Im beIng honest. It takes one hard rough push n my windows will break open. only 2 switches. One usage for tv. Anotha cn be used for kettle. But we wnna use for charging hps. The whole socket cn detacheable very loose n dangerous. Breakfast was not my expectation. Very fast food finish. They dont topup/replenish enough. Small space we have to q n wait for ppl to finish their meals.. waste of tym. Some family just laze inside n has finish eating. Bad service for me.. Swmg pool look big bt so small indeed.

Review 18：I only like d massage session at SPA. shared d rm w my dotter,gave my massager tips. She asked to give her fren too whom massage my girl.

Review 19：The lift was very small and squeezy and there was only 2 lifts and both were very small for a 4 star hotel. There were no towels provided in my room.i had to ask the staff for it.

Review 20：The facilities there was very good.like the sauna,steam bath, gym etc. Maybe you can put a game room like arcade or pool table for the kids to go to which would improve the activities for different ages.

Review 21：Safety lock was spoilt, was given a non smoking room instead of the smoking room I've already requested via booking.com, room service was late and the pool was dirty. To cap it off staffs were not trained well enough.

Review 22：The executive rooms were big and the hotel was central

Review 23：The view of grand deluxe room. No nice viewing. Msg at my booking that i ask nvr reply asap till i reach there also no reply asking i need a transport from my ferry to the hotel.

Review 24：Facility awesome Breakfast awesome

Review 25：Last day of stay there was no toilet tissue paper refill. Torn and stained bedcover is still in used. The linens have been faded white coloured. Found a bed bug on the pillow case.(Hello! It's a 4 star hotel!)

Review 26：The swimming pool is rather murky at the deeper end. Staffs failed to inform We booked 4 rooms for our stay. Though, rooms were booked 3 months ahead of check-in date, request were made to have the rooms on the floor and and next to each other in view of my wheel-chair bound mother. Emails were also sent in, a week before the check-in date. However, upon checking in, two of the rooms were very far apart.

Review 27：Friendly and warm staffs, clean corridors and though furnishings look old, they are very well-maintained. Upon checking in, staffs checked-in our luggage into the respective rooms for us as we headed straight for lunch. The corridor is carpeted, long and wide, plenty rooms aside each other. Housekeeping staffs very prompt. There is a convenient store about 2 blocks away but be wary when going out as the streets aren't brightly lited. Mum and Dad were very happy that staffs helped them up without even seeking their assistance. A good short 5 minutes drive to Nagoya Mall. A good stay we had on overall. Will definitely recommend this hotel to others. Well worth money spent here, seriously!!!!

Review 28：Swimming pool & whirlpool were so dirty & yucky. Pictures are definitely deceiving.Breakfast was disappointing, Slow top-up, less varieties & had to queue for food. Not up-to standard for a 4 star hotel.

Review 29：Check-in was swift, And i had booked an Grand deluxe room, but was given a room with no view. I called to ask for a room change & was immediately attended to, was given a pool view room. Location was centralised.

Review 30：Did not like the breakfast spread. It caters to indonesian people. It should be international spread.

Review 31：I like the tranquility of the place. Very peaceful

Review 32：The front desk wanted to charge us for drinks or snacks that we did not touch due to the reason that the minibar was not stocked up properly from the time we checked in or even before.

Review 33：The location was a good. Shops nearby and are in a walkable distance

Review 34：I requested a transport to fetch us at the ferry terminal but got no email or reply from the hotel staff.There's no mirror on the dressing table in 2 rooms n the other 2 rooms did not have Lcd tv.

Review 35：The hotel staffs are very friendly and helpful. Changed the room for us when the air con is not working. The hotel manager even gave us a late check out and a complimentary van to harbour bay ferry terminal. Easy access to the malls.

Review 36：As the adv hotel have some improvements due to renovation. Anyway the hotel gave me the old room. After complaining the change with new room ( been renovated ) after a while they call me saying that i might get distrub due to upper room being renovated. And promising gave the same room. The staff came and gave the key im asked why, he said your room perhaps request by others guess because of connecting room . Well i said fine. And i move to others room. The new room not as good as the previous room. Well i said why they make something hiding. Overall hotel was way dropping then a few years ago.

Review 37：Location was good.

Review 38：Old rooms,dirty towels,poor service from staff ,unhelpful restaurant staff,bed mattress too soft,no stuffing in chairs,,local hotel taxi overcharge to airport

Review 39：Location,wifi,Breakfast,shops,

Review 40：As we were staying in room 3309, bed with stains, aircon not cold at all, cupboard with some damage and some insects is running out, foods (breakfast) is cold.

Review 41：Nothing we were like at all.....

Review 42：The main restaurant/coffee house is good but not the Japanese Restaurant. They advertised clearly in their lifts and leaflet in the room that the Bento set is on promotion. When our family of 8 went for dinner n ordered sets for all of us we were told that there was no offer??

Review 43：It has a pool that's good for our grandchildren. The pool could have been cleaner though.

Review 44：Nothing

Review 45：The staff are very friendly. We stay in a connecting room and the they were big and comfortable. We enjoyed the Spa therapy, food and the location.

Review 46：The Hotel is dark and the light was to dim,especially during evening.Overall during my stay was so good and the staff was so friendly.

Review 47：Is near by NAGOYA Hill

Review 48：firstly we arrive at our hotel early around 1.30pm so we need to wait 2pm to check in our room ,after 2pm we asked the staff is the room is ready but than she say not ready yet need to wait 3pm .she told us why not you go shopping center walk around first but than my family and i feel very tired so we need our room asap! is not a good service at all! This was my first time having a bad service! i will never come back to this hotel !

Review 49：Bed not comfortable. Only iron was provided to us upon request & no iron board was provided since it was not available. Upon checkout, we were told that we has consume Evian water when it was not made available in the room upon check-in. At 8am staff was slow in refilling of breakfast buffet. When asked for butter, staff mentioned that it has finished.

Review 50：Location is walking distance to Nagoya Mall.

Review 51：Room ambience was just not right. Room was not maintained properly. Towels, bedsheets, pillow case & even the toilet was not properly cleaned. Super nostalgic tv.

Review 52：Location. Friendly staffs.

Review 53：the balcony is very very dirty. Your foot turns black if you walk barefooted at the balcony and its full of ants. Windows are not sound proof and you can hear music being played loudly night time .

Review 54：Facilities and hospilitally worth the price that you paid for . 5 min drive to nagoya hills and spa . The breakfast buffet spread is delicious !

Review 55：Room Aircon not cold, shortage of towels need to wait till late afternoon , shower with small water supply .

Review 56：Location is convenience nearby restaurant .

Review 57：I love the pool and the food at Restaurant Nusantara Duty Manager Viant was efficient, projects professionalism and we were pleased with her service

Review 58：I like this hotel so much! The staff is friendly! Even the wine bar staff very friendly! And the Security Guard is very friendly as well. The girl is pretty aswell. The receptionist Juwita is so pretty. Hi Juwita! Hope to see you again ?

Review 59：1. Confirmation stated that I will be able to check in at 2pm. I requested for early check in via online but there was no reply. When I was at the hotel at 1:30pm, I was told that I will only be able to check in at 2pm. However, I waited till 2:20pm and was still unable to check in. When I walked towards the staffs who were chit chatting away at the counter to approach them, they pretended to look busy. When asked why I am still not able to check in, one of them said "even though the confirmation stated 2pm, it is still subjected to room availability." What do you mean subjected to availability?! So if there is no room available even though I have made my booking, I will not get to stay there? When a room is booked, it means that it is available for that period of stay. Shouldn't the hotel staff be preparing for the arrival of the customer so that they do not have to waste their time waiting? The rooms were in bad condition, including the toilet. The towels has foul smell too. I will never return to that hotel again.

Review 60：Nothing.

Review 61：The wallpaper of the room looks dirty and it was noisy during the night due to the loud vehicles moving around as the roadway is just infront of the hotel.

Review 62：Was disappointed with the room that I checked in. Poorly maintained & there's no mini freezer when it was supposed to have, told by the staff that it was spoiled. They should have not release the room with incomplete facilities to paying guests.. Had to upgrade to a different room with additional cost. Stayed here before and was happy with it but not this time.

Review 63：Location near to Nagoya Hill Mall.

Review 64：Some of the rooms are a bit old and needs to be upgraded, but not a big issue.

Review 65：I like this Hotel because the personel is so nice and helpful, also nice location in the middle of everything in Nagoya.

Review 66：It's near to mosque where prayers starts as early as 5 am, it's kind of loud and may disturb your sleep if your room is facing them

Review 67：Staffs are friendly and helpful, room space is bigger compare with other hotels with the similar rates

Review 68：Booking.com provide insufficient and false information about the room's type and function. We have booked 2 rooms of the junior suite to facilitate room merging as details from booking.com stated specifically that only junior suite allows that. When we reached the hotel, we were disappointed as the staffs highlighted that no junior suite able to do that but the normal rooms. We were then asked to pay junior suite's cost and where in actual rate, the normal room cost cheaper; just for the merging room facilities. Wrong information that leads a commotion and delay in checking in. Hate it!

Review 69：I love the vintage and classic ambience of the hotel

Review 70：It was a cosy and value for money stay in Goodway Hotel. A suggestion maybe you can upgrade the rooms for even better stay. Thank you for the hospitality during our little getaways to Batam.

Review 71：the decor is outdated and there is this smell of old stale carpet in the floor where the rooms are mostly a combination of ciggarette smoke. the lights in the hallways are dimmer.

Review 72：the food is delicious and the overall feel of the place is quite nostalgic though the interior of the place is outdated. overall comfort of the rooms are very good and staff is promt to serve upon request.

Review 73：Hotel is dated. Old fashioned. Time for upgrade or renovation.

Review 74：The staff are extremely helpful.My daughter had a fever and the staff went all the way to find medicine for her.

Review 75：Wifi in room is not strong enough.

Review 76：Upon reaching the hotel lobby in taxi, we were greeted warmly by the hotel staffs. Although our check in time was assigned at 10am as per agreement in our emails exchange before the trip, I reached the hotel at 8am+. Hotel staff gladly check us in although we were too early. Their services and attitude is very good! Massage and spa are of very reasonable prices as well! Definitely value for money and will stay again on our next visit!

Review 77：No privacy at all. Everytime staff Open the room door. Technician was standing in our belcony without our permission ( how did the technician came to our belcony whn Thr is no other entrance except our room door?)furthermore we neva ask the tech for an aircond repair...

Review 78：Hotel's location was nice....

Review 79：Requested late checkout during booking and had informed staff during check-in but duty manager insisted us to checkout at 1200hrs.Smoking was at the balcony but was told that we smoke in the room.

Review 80：Comfortability of rooms,swimming pool and walking distance to Nagoya Mall & Ramayana

Review 81：The overall condition of the hotel seems a bit run down. Needs a good make over with new carpets and paint.

Review 82：The close position to bars and clubs and nagoya hill shopping centre. I lliked the pool and sauna set up.

Review 83：The swimming pool was filthy - the Singaporean manager admitted they had run out of cleaning fluid. The room safes in our room ( and we know in other people's rooms), didn't work, so, given the location we had to move rooms. Very noisy neighbours. We suspect that non resident locals were being allowed to use the pool.

Review 84：Large rooms, a comfy bed, clean sheets, friendly staff, a nice bar.

Review 85：the hotel more like 3 star. the wifi connect is horrible. I ask not the deduct from credit card for room and pay cash during booking. But they still deduct my credit card.

Review 86：cheap and nice spa. Good location

Review 87：Sent blouse n pant for laundry. Disappointed poor pressing.Called staff to see where they agree poor pressing. Agree to press again

Review 88：Room clean n spacious..pleasant stay

Review 89：Lobby needs a little more light as it was dark. As we roam around the hotel and we went to the back part my kid says it was so scary as the place was really dark.

Review 90：The food and the room are nice.

Review 91：It is very near to nagoya shopping mall (walking distance about 7-10 mins).. The room is very clean and quite spacious.. The morning breakfast is quitee nice too! Would definitely wanna visit there again!

Review 92：Our room was just beside the road that was quite noisy. Besides, there was a mosque near the hotel, the broadcasting of prayer was very loud and would happen at mid-night that we we were waken up by the noise.

Review 93：big and clean room, breakfast ok. walking distance to Nagoya Mall.

Review 94：There's simply nothing to do around there apart from shopping, thus the swimming pool area could be better. Breakfast was just ok. Internet was really poor

Review 95：Friendly staff Super big and comfortable bed A lot of TV channels

Review 96：Food served by room service was bad. Beef burger was not made of minced meat as stated in the menu,bun was dry and stale,fries were merely warm.

Review 97：Location was good walking distance to Nagoya city mall. But unfortunately being eve of a public holiday most of the shops were closed.

Review 98：The hotel swimming pool was a huge disappontment. It look so grand and cozy from the photo but it was like a deserted claustrophobic area. It was so turn off that i didnt even want to dip in the pool. I stayed at the second floor and their lobby's lighting is pretty dip and extremely quiet. Felt creepy when i first got there. The bed sheet was rather rough and the towel looks pretty old and yellowish. There were a extreme shortage of power socket. You plug in the lights, tv and water heater, there's none left for your charger or speaker and etc.

Review 99：The king size bed is rather huge and it was more comfortable when the sheets got changed on the second day. Its pretty eco cause there are tags with instructions to let the cleaners know u wanna change your sheet and towel etc. (like putting the tag on the bed or throwing your towel in the bathtub). There are a lot of channels. Despite not being able to dip in the pool, my friend and i were entertained by the various movies on the different channels. The location is good, if you're not planning to head to the sea side. It is very near to their attraction mall, Nagoya Hill and one of the ferry terminal.

Review 100：Everything, untrained staff, I was given a room that never should be given to guests unless 100% occupied it has the window covered up from the outside (very claustrophobic).

Review 101：Locality

Review 102：Breakfast timing closed too early . It closed at 10 am . But after 9.30 they start to close . I can see most of the bowels and trays are empty . Only coffee and tea available

Review 103：Near to the shopping mall . Lunch was nice

Review 104：- Air conditioning somehow malfunctioned during midnight and we woke up due to the heat. It worked again after awhile and we were able to get back to sleep.

Review 105：- Hotel staff were really polite and helpful. - Price was good (twin room 30+ USD / night) - Breakfast inclusive - Good location, near nagoya hill mall. - Spacious room (for the price paid) - Decently comfortable beds - Large flatscreen TV in our room. - Clean toilet

Review 106：The condition of the hotel and how it was misrepresented....i would flip if i booked the suite

Review 107：Facilities are old....the bed is not good...shower facility not good...try for yourself to believe it

Review 108：When I requested late check out on my last day, the staff said can give until 1pm without additional fee,however,around noon time which is their actual check out time duty manager called and asked me to check out right away since they were fully book. I said one of your staff already confirmed that I can extend my check out till 1pm but they didn't have any info. Somehow I could check out at 1pm but with bad mood.

Review 109：Swimming pool was pretty nice.

Review 110：Very comfort bed Near to Nagoya hill shopping mall - the happiest mall in Batam Nearest ferry terminal is Harbour bay- only 6 min by taxi About 20min from Batam centre ferry terminal

Review 111：Swimming pool need to changed the chlorine water. There is no attendant taking care of the pool at that time in early morning hours, bcoz we in need of a towel and nowhere person to be found.

Review 112：Breakfast is served nice and well.

Review 113：The room smell very bad...I request non-smoking area still got strong smelly from the room.

Review 114：Swimming pool is lovely.and its close nagoya shopping mall,just need to walk around 5 mins.

Review 115：air conditioner was not working properly, breakfast menu could have been more variety, could have included indian food

Review 116：swimming pool, playing table tennis, rooms were large

Review 117：The service of the hotel reception has a lot of room for improvement. We were not allowed to check in before 2.00pm but we did not get our rooms until 3.15pm. When requested for a late check out, we have to argue a lot before granted 1 hour extension.

Review 118：The hotel is situated between Nagoya Hill and Habour Bay Ferry making it a convenient place for a short accommodation.

Review 119：The room was horrible - the shower tap was rusty (bathing in rust is not part of the plan), the "new" toothbrush looks like it has been used, the bed sheet looks ancient and the towels were dusty. We barely slept the whole night.

Review 120：Staff was friendly and helpful. Breakfast was decent.

Review 121：The hotel did not have my records of the booking. It took them quite some time to retrieve it via numerous calls. Breakfast top-ups were slow.

Review 122：Room was ok.

Review 123：Room 3316 Toilet flushing system is faulty, can't flush at all. Hair dryer has this very "old" smell.. Towels were not clean at all too... The whole room got a very "oily" smell for the whole day.... The mattress cover were pretty rough, made my legs feel itchy for the whole night.... Mineral water (IDR30,000) will be chargeable too....

Review 124：Location, you will be able to walk to Nagoya Shopping Mall (abt 15mins walk)~~ Cab fare frm Mega Mall to Goodway Hotel abt IDR75,000. Cab fare from Nagoya Shopping Mall to Mega Mall abt IDR85,000. (Gud to travel with group of friends) Svc was relatively ok, they will deduct IDR300,000 for deposit (refundable). Only suitable for ppl who was not fussy at all.. Though, I'm not a fussy person at all.. Try it if you dare.. Haha.. :]

Review 125：Not much things to do in Batam. The only place near to the hotel is Nagoya Hill. But it's dangerous to walk / crossing the road. We have to spend a lot on transportation fees to other places. And it is way too expensive. The hotel is old but they are upgrading the rooms. The breakfast are bad. The signal of WIFI is bad, we can't connect to Internet at all.

Review 126：we stay here for a night and yes the price is cheap. The only thing we enjoy during our stay is the SPA.

Review 127：1.Breakfast is a very simple local cuisine

Review 128：1.Walking distance to KFC/Mcdonald and easy to find foods & regular Batam souvenir shops 2.Overall room cleanliness is acceptable

Review 129：furnishing are worn out, toilet dirty, hotel ambiance boring. breakfast spread should have more varieties. The extra bed looks like broken trolley with mattress, not presentable. Food quality not that fantastic that you will come back again.

Review 130：staff are courteous and helpful. location is good

Review 131：cleanliness was horrible, towels werent in the bathroom. i had to called the room service and front desk quite a number of times.

Review 132：Theres nothing that i liked in this hotel

Review 133：breakfast place was too small for the guests. food was simple and under catered.

Review 134：location is good. near nagoya hill mall. just round the corner is a seafood place. further down the road there is a night market with a live band.

Review 135：Have to put Deposit upon checkin and having difficulties connected to Wi-Fi in the Hotel room. Some of the room Aircon did not working resulting have to change the room. The pool seem dirty and not much activities such as Pool/Family Karaoke

Review 136：The Hotel Selling a Brownie Cake at a reasonable price and it's convenient for collection upon checkout at Hotel Restaurant/Lobby

Review 137：- The air-con was kinda hot despite it being at its lowest temperature. - The triple bedroom was big but kinda creepy so we requested to change the bedroom to a deluxe twin bed room instead.

Review 138：- The staff are friendly, they would greet you whenever they see you around. Some also made the effort to remember my name which really made my day. - The massage is good and value for money. - If you're with a group of friends, you can try out their wine bar. They are selling their hard liquor (such as: Johnnie walker red label) for ~S$63. Really good deal. - For steak lovers, Goodway hotel is located near to Grill factory which offers really good & cheap steak.

Review 139：1)Mosquito inside the room2)the aircon was not cold. Throughout my sleep everyone is sweating at night. Inform the maintenance just drop by & check. The aircon is still the same. 3)range of breakfast are limited.

Review 140：The access on wifi

Review 141：The bathroom area needs to be revamped. The buffet food needs more varieties.

Review 142：The stay was comfortable. Staff was very accommodative. Food was tasty n good. Well mannered staff.

The Fine Print

Please note that a mandatory gala dinner for 2 guests is included in the room rate for stays on December 31, 2014.