Swiss-Belhotel Ambon

Swiss-Belhotel Ambon descritpion

This 4-star hotel in Ambon City features panoramic mountain and sea views. Each room has a 32-inch flat-screen TV. The hotel provides a fitness center, as well as massage services at its spa.
Rooms include cable TV, air conditioning and a minibar. They have private bathroom facilities, a sitting area and a work desk. A hairdryer and tea/coffee maker are available.
Swiss-Belhotel Ambon is a 45-minute drive from Pattimura Airport. Parking is available free of charge.
The Swiss-Café serves international and local dishes, and The Lucipara Lounge Bar offers light snacks and cocktails. There is also live music to entertain guests.

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The staff speaks English——Swiss-Belhotel Ambon's staff speaks:Indonesian,English
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Facilities of Swiss-Belhotel Ambon

Outdoors ：Terrace

Pets ：Pets are not allowed.

Activities ：Fitness Center | Massage

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in public areas and is free of charge. | Free!Wired internet is available in the hotel rooms and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Safe | Non-smoking Rooms | Facilities for Disabled Guests | Elevator | Designated Smoking Area

Languages Spoken ：Indonesian | English

Reviews for Swiss-Belhotel Ambon

Review 1：If you are a normal guest when there was a prominent government figure staying there, forget about good service. The front office wont even answer your call when you need something. They re just too busy to please that important....far more important guest than you are.

Review 2：The view is great

Review 3：The staff didn't seem very experienced in dealing with tourist-related issues. My suitcase had not come off the flight and they had no idea who to call or what to do. In the end, I took a taxi back to the airport later in the day to find out when my luggage would arrive.

Review 4：I checked in really early and was initially told they only had a smoking room for me (I'd requested non-smoking) then I was told I'd have to wait till 14:00 to check in (I'd indicated my ETA to be around 09:00) but the staff were really good at resolving the issue and, in the end, I only had to wait 30 minutes for my room. They had already started putting out the buffet breakfast at 5:30, which meant I could have something to eat before I left at 6:00. The buffet looked extensive and varied, but I didn't have time to enjoy it. The hotel is in the centre of town (though not very close to the two shopping malls) and caters mostly to business clientele.

Review 5：No early check in. 5 flight land early at Pattimura AirPort. You cannot check in before 2pm or you must pay additional costs and can check in at 9am. The Restaurant menue lot is not available. Also we ordered spaghetti bolognese for lunch, it was overcooked.

Review 6：The lobby smells of cigarettes and people smoke inside. The corridor of our room floor also smelled of cigarettes. The shower is an alternating surge of boiling hot water and then cold. Not very comfortable.

Review 7：The staff was very friendly and helpful. The buffet breakfast was excellent, with fresh fruit, omelette, toast, indonesian dishes, waffles, etc.

Review 8：Only 2 frontdeskstaff members could speak good English. The others tried very hard en were also very friendly but it caused some miscommunication.

Review 9：The location of the hotel. The friendlyness of the frontdeskstaff

Review 10：We had 2 grand the luxe rooms and there was no refrigerator? When check out they ask us to wait a moment to check the rooms. We said why no mini bar? They looked surprised.

Review 11：Early check in and no extra costs. Nice lobby. Great breakfast.

Review 12：Breakfast is so bad, weak coffee, food taste below standard

Review 13：Well probably most acceptable hotel to stay in Ambon which is not much choices and located quite in the city centre

Review 14：The bathroom just wasn't cleaned very well and you can't compare it to a 4-star accommodation elsewhere. I understood that this is quite common in this area...

Review 15：The staff was very friendly. The room itself was nice. It was clean and has a very good bed. Breakfast was very nice as well.

Review 16：You have to constantly re-enter new wifi passwords each time you log in. Restaurant service could be improved

Review 17：nice carpets, good views, friendly staff, convenient location

Review 18：nothing all perfect

Review 19：friendly and well organised very attentive staff most spoke English excellent choice of breakfast options with special thanks to Paula on reception Jeanie duty manager on breakfast

Review 20：Smoking by guests and visitors on my floor,9th, was annoying and not policed by the staff. The offenders, some in military uniform should have been asked to leave.

Review 21：None

Review 22：So close to the city

Review 23：The hotel manager need to work on better WiFi in the rooms.

Review 24：Smoking

Review 25：Comfort the bed

Review 26：Verry bedddd wifi

Review 27：Good location

Review 28：Bad signal of wifi in the room

Review 29：Good breakfast and design.

Review 30：Poor wifi

Review 31：Food are the best

Review 32：English barrier and room service bit slow.

Review 33：Does not take Amex

Review 34：Friendly staff

Review 35：the rain

Review 36：Good room

Review 37：The air conditioning is not cool to catch up with the heat of the cityhot and sticky weather.

Review 38：Being on the higher floor in the town. The breakfast is also good.

Review 39：Breakfast buffet is primarily targeted for Asian taste. After asking for a pancake, staff came back after half an hour to say 'no have pancake'! Laundry overpriced.

Review 40：Nice big rooms with view on the bay.

Review 41：-personnel at the reception were not too enthusiastic to help, neither were they too fast in handling the check-in/check-out. -no swimming pool

Review 42：-location -surprisingly quiet room

Review 43：Poor internet WI-FI connection. Just in the first room we had there was a fairly good signal, in the other two different rooms there was no signal at all. WI-FI is acceptable just in the lobby.

Review 44：We stayed at the hotel three different times (three different rooms). Every room had a beautiful view on the city (even if Ambon is not that good as a city!). The restaurant offers very good meals, staff is very kind and professional.

Review 45：I had unpleasant experience with male-receptionist in the morning when Ichecked availability of the room. The male staff served me with a coldface and saying that the room only available at 2pm. Sure I know thatthe hotel room will be ready at 2pm, I was just checking to make sure ifTHERE's any available room.... Relax, will ya?Then it came to my second unpleasant service when i asked that i want a single bed for my room. He replied after seeing me in awhile saying :"it's only available for twin bed, sir". But then i insisted that i make a NOTE in my reservation through booking.com that i want a Single bed rather than twin bed. Then he replied, we'll see at the afternoon availability. Which i came to my final closure to him saying "Hey, i came early to make sure that my request is being fulfilled. So if you say that my request is non of your concern, so make me see your Duty Manager! The he replied, "Oke sir, we'll try our best...." Geezz, i was so tired after 14hours onboard from Bandaneira to Ambon by boat and that's not exactly what i expected to get. So at the afternoon at 2pm, i was checking in, the receptionist staff was the female duo whose welcome me very well and i thank them for providing me a single bed for my two nights stay. - The breakfast is so-so, not really a very extraordinary one. Coffee tastes not so good (dear coffee-holic). - There's a black-out for about three minutes at night.

Review 46：- The room was comfortable enough with fair space (not too small nor big).- The bathroom shower was good, but with no door on the partition make all the bathroom floor was all wet after taking a bath. - The view of the room to the Ambon Bay makes it spectacular.

Review 47：The breakfast's horrible, slow check in and the staff were alwaysseems busy. I think Swiss-Belhotel Ambon should hire more staff.

Review 48：Good location, comfortable room

Review 49：-The breakfast need some improvement. -The cleaning service accidentally throw away some of my camera accessories and glasses box

Review 50：I like the cleanliness and the view from my room's window. The bed's also comfortable and the staff were friendly

Review 51：..Price of beverage from the minibar and at the bar are too expensive..80.000 idr for a small can of Bintang !! they should better lower theprice of beverage, so attracting guests to have their drinks and stayat the bar..

Review 52：..Breakfast, location,staff..For less expensive beverages(beer and soon) in front of the hotel, they are selling it, and for a drink, go toHotel Manise or hotel Mutiara..

Review 53：drinks at the bar were expensive,the refridgerater wasn't installed,the sink tap was loose.The t.v. channels had poor reception not all of them though.Communicating with the staff was sometimes difficult due to the language barrier although they were helpfull and friendly.and small things like the elavater being hard to use with the key card.

Review 54：service was good ,food prettygood,service like a massage was also good.The price of accomodation was o.k.

Review 55：Bintang more than twice as dear as elsewhere - not all that cold either.

Review 56：Modern facilities in an area of mixed fortunes. The staff were very friendly and happy to assist - despite the language difficulties. Nice view of the city and harbour from my very reasonably priced room.

Review 57：Three time i m a guess, and three times also we got a trouble. First the key access to room then make me cant take a rest because cant entry to the room, second the shower bath have a trouble, the last the minibar dosnt available

Review 58：View and access close to central town

Review 59：The quality of the breakfast offering was below par for the SwissBelhotel Group...an exception..the chcken porridge was good. Part ofthis may be attributed to the remote location of Ambon from the rest ofIndonesia. Most importantly except for the Manager and another member ofthe reception staff, the rest of the reception staff had a poor commandof the English language and I had to struggle to help them understandbasically simple issues like I needed an extra towel in my room as Iwanted to take my room towel to the beach. Of course there were othermiscommunications like when I asked them what was the basis or cost ofmaking a call from the hotel to a local cellular number....they did noteven understand the question and said that the amount would be on mybill eventually. The bathroom shower was badly designed as it hasexpensive tempered glass on one side and the other side adjoining thebathroom door was just a curtain so the water tended to splash into theroom. Upon check in I discovered that they accorded me a non-smokingroom which has been smoked it. They could not believe it until Iinsisted they came up and smelled the air in the room. They upgraded methen without additional cost to another room with a great view of AmbonBay...without the smoke.

Review 60：It is a swanking new hotel and everything looks new. All in all despitethe complaints this is the newest hotel in town and I am told thecleanest. Be aware that in Indonesia people smoke all over the placeeven in coffee houses, lounges and bars. The hotel is close to severalgood local restaurants one of which is the Imperial Restaurant whichserves great seafood, prawns, crabs, lobsters at affordable prices. Iwend there twice.

Review 61：Nothing

Review 62：Very nice hotel rated at 3 stars but should have been at least four. Food and serviced excellent and room a delight in every way.

Review 63：comfortable and clean, kind staff

Review 64：perfect, good value for money, clean, confortable, good position

Review 65：Room cleanliness need improvement.

Review 66：Economic price, modern design, local food for breakfast

Review 67：Staff not helpfull, should be better trained Breakfeast was not ready at all at 5:45 as promised Long waiting time for check-out

Review 68：well equipped rooms

Review 69：AC not cold enough

Review 70：The spacious bathroom

Review 71：the waste in front of the hotel.

Review 72：the rate is ok The food is fair

Review 73：Personal serving breakfast very very very sloooww

Review 74：Nice and Clean

Review 75：The staff didn't responsive. We bring our luggage to our room

Review 76：Location

Review 77：The staff is friendly but the service is really poor and the food they serve non-eatable.

Review 78：Good location, good value for money

Review 79：Breakfast no good

Review 80：Staff spoke limited English.

Review 81：Clean and comfortable hotel, good speed internet connection.

Review 82：Staff spoke minimum English. Lobby was air conditioned to the fridge level.

Review 83：Location and facilities.

Review 84：They turn off hot water at 10PM. No WIFI in the room.

Review 85：Cable tv