Charlotte House Hotel
Charlotte House Hotel descritpion
With free Wi-Fi, this beautiful 1930's Art Deco building is situated opposite Lincoln Castle and only a few minutes' walk from the cathedral.
With traditional and modern rooms, all are complete with LCD TV, Wi-Fi access, CD player, free local/national telephone calls and drink-making facilities.
Charlotte House also has a large period bar and lounge situated on the ground floor. Restaurants and cafés are located within walking distance.
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Facilities of Charlotte House Hotel
Outdoors ：Grounds
Pets ：Pets are not allowed.
Food & Drink ：Bar
Internet ：Free!WiFi is available in all areas and is free of charge.
Parking ：Private parking is available on site (reservation is not needed) and costs GBP 5 per day.
Services ：Baggage Storage | Meeting/Banquet Facilities | Fax/Photocopying | Honeymoon Suite
General ：Newspapers | Non-smoking Rooms | Heating | All Spaces Non-Smoking (public and private)
Reviews for Charlotte House Hotel
Review 1：We could not open a window for any fresh air. Was a little nervous at the thought of the hotel being unmanned all night. The tv only had two channels working.
Review 2：It was central. The hotel staff were excellent. The whole place was lovely and clean.
Review 3：I didn't like the very minuscule chance of acquiring said furniture.
Review 4：The location, the bedroom furniture (envious) the double robe situation and the complimentary mint was a nice touch.
Review 5：Stay at your peril,checked in and while having dinner out 5hours later had a call to ask if I was 'turning up' to the hotel that evening!!..heating never came on in the bathroom, Even tho they said they were full after I asked for a complimentary upgrade I never saw another person,I mislaid jewellery in leaving,so I called the hotel to check the room,they never did return my call,and to finish it off they 'pre authorized' my card when I checked in,I paid my bill at the end of my stay and still 4days later my card is still pre authorized so I'm fighting with my banks help to get my monies back,no help from the hotel at all...very poor overall,i certainly wouldn't even think about staying again.Stay at your peril,everything seemed too much trouble,certainly not a Boutique 'hotel.
Review 6：Very displeased.
Review 7：Hotel seemed a bit empty (probably down to the time of year - 9th Jan) Bit cheeky having to pay £5 per night for car parking.
Review 8：The deluxe room was really nice and spacious! Queen size bed was comfy and bathroom was good. Location was perfect if you want to explore historic Lincoln and shops.
Review 9：Room was on second floor, painful with a lot of luggage and no lift, or young porter available
Review 10：Location for everything is great, and having car parking available in busy area is good even though they charge you 5 pounds per day for it
Review 11：The young blonde girl on reception was really good. Gave us tips on where to go In Lincoln whilst we were booking in, as well as manning the bar when we required drinks before going out.very helpful.
Review 12：Had to pay for overnight parking £5 appeared unnecessary given the room cost.
Review 13：The hotel is perfectly situated to see the Cathedral and castle. Rooms were clean and well presented with lovely shower.
Review 14：bar lounge and dinning room all together, did need some attention on paint work and carpets
Review 15：position of the hotel, the furniture fitments and bed very comfortable and a bit special in the room
Review 16：£5 for parking is a little ridiculous. No toiletries in the room on arrival - had to ask for them. Couple of stains on the throw on the bed.
Review 17：Upgraded to the suite with a fantastic view of the castle. Excellent location. Friendly, helpful staff.
Review 18：Free parking at the hotel was very limited.
Review 19：The Hotel was situated very well for the Castle & Cathederal. Iwas Very Clean. The driks were very well priced.
Review 20：The very steep hill walking back from the main town of Lincoln. It is a killer.
Review 21：Beautiful room, very clean,tea and coffee facilities and with a large Flat screen TV. Very quiet and the staff were very helpful. Facing the west side of the castle and short walk from the Cathederal and the upper part of Lincoln town with traditional shops and eateries. While you are there visit the Museum of Lincolnshire life it is amazing.
Review 22：We would have liked the bar to serve Beer, they only had Lager on when we visited, however they directed us to the Victoria pub across the road which did a very good pint with nice atmosphere.
Review 23：The location was superb close to the castle walls, centre and shops. Our rooms were large, well equipped comfortable and spotless. Staff very pleasant. Good Breakfast hot and fullsome. A real boutique hotel we will revisit on our next Lincoln trip
Review 24：Parking is extremely limited, at first refused to give us a parking spot as they were fully booked. noticed only 3 cars in parking bays after much complaining they got one of the staff members to move their car, wasn't impressed. In addition the public car park has a strange ticketing system whereby you have to buy a ticket during the day 8.30 to 6.00pm then another ticket after 6pm and then a brand new ticket from 8.30am the next morning, not ideal if you want to wake up late in the morning.
Review 25：Location next to the castle, but there are hotels in the same area with better parking facilities
Review 26：No evening meal, and having to pay extra for parking.
Review 27：Location perfect for access to both the castle and cathedral. Easy walk to historic centre of Lincoln.
Review 28：Dark,dated decor,rooms very dated and miserable. Not offered use of lift. Combined bar and dining room depressing!
Review 29：Location,shower room, helpful and polite staff.
Review 30：Rather difficult to find, as entrance is via a public car park. There are lots of old buildings and the signs to hotel were not easily spotted.
Review 31：Excellent location
Review 32：Wires from TVs hanging down spolit the look of the room & the shower had no door & so water over flowed onto the floor.
Review 33：Staff & location fantastic for the castle & cathedral. Room size great & huge bed & tv.
Review 34：Paying for parking, however if your planning to stay during the day and explore this stunning city then parking is a bargain at £5.
Review 35：Great, central location. Friendly, welcoming staff.
Review 36：Didn't like how we were greeted by saying they was a private wedding on that day and we wouldn't be able to use the bar for the evening,but as l was told l had had a email sent which l had not look at ! Also the room we had was nice apart from the hairs in the shower and the bed linen was clean unless you look at the pillow which were yellow! Order breakfast in the morning then had to ask for the coffee 15 minutes later ! I thought the staff were rude, I wish l would of taken some photo but only stayed one night ! Thank hid !!
Review 37：We liked Lincoln itself, but the hotel was not that good parking was poor , we came back to the hotel @ 10.45 pm to find police cars there as they had some problems with a party ! Then l had to ask in the morning if someone could sweep up the broken glass @ my new BMW so l could drive it out of the car park !
Review 38：Could have done with a bit more initial instruction on how things worked in the room, eg. shower, TV, CD player, and instant hot-water system, on first arriving in the room.
Review 39：Proximity to key sights, and to excellent evening eating houses. Peace and quiet. Friendly and helpful staff. Excellent breakfasts.
Review 40：At first breakfast the room was dark, and unwelcoming blinds not open small things like no spoons available to serve the selection of fruits, even light background music had to be asked to brighten the place up .
Review 41：Great location for cathedral, castle,and eating, go to Ginos Italian, food at its best
Review 42：Not a bad experience but for us the massive TV totally dominated the room. It was very hot in the room even though the radiators were off.
Review 43：The Location was excellent despite the steep hill The polite, friendly, helpful reception staff The bathroom,particularly the shower were great
Review 44：A dated interior with very visable signs of wear and tear. A tired looking venue. No food available in the evening!!!
Review 45：Location was great and very modern design bathroom.
Review 46：Wedding party noise into the early hours with no apologies. Couldn't purchase another days parking as they had another wedding exhibition; guests were not put first !!. No view of castle yet the hotel was just not busy and I would have paid for an upgrade if necessary as it was my wife's birthday. It needs more staff training !!
Review 47：Location, comfort, breakfast
Review 48：Wifi wouldn't connect. English Breakfast was excellent but it needed some kind of sauce either baked beans or from condiments.
Review 49：The location. The building and the room. the reception staff were great.
Review 50：The room small, window didn't open, toilet seat broken, shower not very clean, breakfast very poor, little in way of choice, no kettle only hot water unit, made lousy tea, bed and pillows very uncomfortable., wallpaper torn in corridors, paint knocked, it had a very uncared for feeling. The hotel felt very dour. After we had left we found out that it used to be a Lunatic Hospital, so not surprised it had an atmosphere. Won't be staying again. Feel sorry for the staff they work hard against great odds
Review 51：The staff were friendly
Review 52：We were greeted with a friendly smile and very helpful advice about parking. Our room was upgraded and we had a much more luxurious experience than we expected. Superb stay!
Review 53：Firm mattress, blocked hand basin.
Review 54：Quiet, separated from the street with on site parking. Good location for the castle and cathedral. Comfortable room with good facilities.
Review 55：window screwed shut, would have been nice to get some fresh air.
Review 56：location, lovely building, nice room and great bathroom, reasonable parking costs, nice big comfy bed
Review 57：See above
Review 58：The location was excellent. Bathroom lovely, bedroom was also very nice, but we're told not to open bedroom window, which made room very stuffy. I did think having to pay for car park was a bit off when we were resident at the hotel. When it mentioned for hotel residents only, I automatically assumed it would be free for us. Having said that I would definitely book again.
Review 59：Converting hospital single person wards into hotel rooms does not work very well. The large bed, in our room, took up almost all the space with no room for even one comfortable chair
Review 60：Central location Very comfortable beds
Review 61：Blinds not curtains made the room not as dark as I like ( but I am a light sleeper) A little tired in places but it did not spoil the visit I found the bed soft but my wife loved it so a mixed bag on the bed
Review 62：Loved being just opposite the castle great welcome and very friendly. For what we paid it was fantastic value for money The size of the room was great though a little wasted on us for only 1 night Parking great and only £5
Review 63：only thing that i can fault is good do with a lick of paint but overall a nice stay
Review 64：very friendly staff and close to cathedral and castle also close to many restaurants.good value for money on a overnight stay.nice rooms with plenty of space would reccommend
Review 65：The surprise of being charged to park when checking out. Could have parked in street for free. Plug holes in shower and basin blocked. No dressing table or chair to place clothes on at night.
Review 66：Nice location.
Review 67：THERE LOOKED LIKE THERE WAS AN EMPTY BUILDING ACROSS THE COURTYARD WHICH WAS A BIT OFF PUTTING.
Review 68：THE HOTEL WAS LOVELY, THE BREAKFASTS WERE AMAZING. WISHED THEY'D HAD A POOL OR SIMILAR. ROOMS WERE FANTASTIC, AND THEY EVEN PROVIDED FLUFFY BATH ROBES. LITERALLY ON THE CASTLE GROUNDS. LOVELY BARS AND RESTAURANTS AROUND
Review 69：We got a free upgrade from a double room as my Brother and I were sharing - we expected a simple Zed-bed, so that was brilliant, and very much appreciated !
Review 70：A little disappointed with the cooked breakfast, poached eggs were cooked too long and very vinegary and toast was hard. Also the position of tea/coffee making facilities in our room...too height for a short person..
Review 71：What was expected for the price.
Review 72：The suite I stayed in needs updating , the hotel was an old hospital previously. The breakfast room has a really bad odour , it needs to take all fabrics out including the wallpaper and give it a complete clean down.
Review 73：Staff were very pleasant and the exterior of the building , location was very nice. Smoked salmon & scrambled eggs were lovely. I had booked my colleague into a normal room & it look like it had been modernised & nice. Saying that I did have a lovely bathroom with a super shower.
Review 74：Excellent Stay, Staff Polite & Helpful, Room was Beautiful & Clean, Ideal for sightseeing for the Cathedral & Castle no complaints would definitely stay again & recommend to friends & family Thank you
Review 75：Room wasn't ready despite arranging an early check in. Breakfast was most unsatisfactory. Very slow service, incorrect orders, no toast and one very poorly presented cooked breakfast. Outdoor bar b q area faced onto car park and disused buildings.
Review 76：Friendly helpful staff Comfortable room with luxury bathroom Central location Afternoon tea
Review 77：Lack of staff - reception was barman Cleanliness - not good Towels, dressing gowns, hard and old Suite was in separate rooms not open plan Old furniture - 1970's council house buit in wardrobes
Review 78：Nice building
Review 79：Perfect location, Very professional and friendly staff, rooms were spotless and en-suite was great, room for 2 in the shower if you choose. Will definitely stay here again but will try breakfast next time as the dining area looked as good as the rest of the hotel.
Review 80：Lovely welcoming staff who were happy to advise and help when needed. I would recommend Charlotte House Hotel to any one looking for a place to stay in Lincoln!
Review 81：We booked the Charlotte House Hotel as a late special as we arrived in Lincoln. We were immediately impressed with all respects of this place. We loved that we could look out our window at the castle and the cathedral. After our first night we decided to stay for another.
Review 82：Floor in shower could have done with an anti slip mat ... personal preference.
Review 83：Location was fabulous. .. the bedroom suite was lovely and spacious. Cd players and tv an wifi were all in working order..
Review 84：I like to take milk as I dislike the cartons and a cool box would be useful.
Review 85：Liked the Art Deco style. It was nice to see original features had been retained.
Review 86：Dining room/sitting would benefit having sugar lumps)new curtains. No loose sugar for cereals (only
Review 87：The friendly helpful staff. Felt that nothing was any trouble. Close to old town centre.
Review 88：As above windows nailed shut a little tired tho clean
Review 89：Great location but a little tired. £131 Inc parking but no breakfast was steep for the standard of accommodation. Windows nailed shut and no air con was a nightmare in the summer heat as couldn't get fresh air other than through the bathroom
Review 90：Parking available at the hotel but the location was not clear before arrival at reception. The hotel is entered via a public car park for which I purchased an overnight ticket at a higher charge than that of the hotel.
Review 91：Breakfast and non intrusive staff.
Review 92：Minor problem with the booking as they had us registered for the 13 September instead of 13 July.They were able to quickly resolve this.
Review 93：The character of the place and its location in the heart of the old town.The suite was spacious in particular the bathroom.and the bed was extremely comfortable.
Review 94：Noise from the patio area of the bar was an inconvenience until closing time.
Review 95：Close proximity to all the attractions of central Lincoln. A very short walk to the West Gate of Lincoln Castle ensured that once the car was parked it was not needed until departure.
Review 96：Customer service wasn't intuitive or particularly in keeping with a hotel of its presumed standard. We're told we had arrived too early despite arranging early check in, one staff member in particular didn't seem enthralled about working in the service industry. Hairdryer missing from room - asked for one to be put in room. Offered next day just before checkout!
Review 97：Quiet, picturesque location, free wi-fi appreciated
Review 98：Was informed about wedding after we booked but it would cause too many issues. Throughout our stay we had every restriction possible, basically just using the place to sleep for the night. Might as well have booked a travellodge
Review 99：Room was excellent
Review 100：Having to pay £10 to park the car for 2 days also the wi-fi connection was a bit hit and miss
Review 101：Location was perfect for our needs on this break. The full English breakfast was superb.
Review 102：Hotel lacked any atmosphere, the bar was unmanned; you had to ring a buzzer for a drink. The lounge was also the breakfast room and wasn't a place you felt you could relax. Furniture was traditional but tired, everything seemed it needed a bit of attention. No lift; we had a small baby luckily we where on the first floor.
Review 103：The hotel is well located. Great bathroom. The Breakfast is excellent.
Review 104：No air con Breakfast not included in room price - would have expected this in ref to how much we paid Only one pack of biscuits in room (2 biscuits) Broken shower - it worked but you couldn't adjust the height
Review 105：Perfect location for castle, cathedral and steep hill. Nice clean room
Review 106：Cooked Breakfast could of done with option of brand and hash browns but other than that was gorgeous.
Review 107：Loved the hotel our room suite was huge and very accommodating. Amazing bathroom and bed. Lincoln itself was beautiful and the Italian we went to was fantastic (Gino's on Bailgate).
Review 108：Disappointed in the cooked breakfast being slightly over-cooked.
Review 109：Good location with some very good pubs and restaurants nearby. Good starting point for exploring Lincoln as you are at the top of 'Steep Hill'. Quiet with friendly staff.
Review 110：We were very lucky to receive a free upgrade from a double room to a suite, the bedroom was comfortable and suited our needs for a short stay. Very attentive and good staff.
Review 111：The room was very dusty especially on the four poster bed and window blinds. The toilet bowl had not been cleaned, pubic hair in the bath and bits on the carpet. We spent our wedding night here 2 years ago and loved it. Returned for our 2nd wedding anniversary and very disappointed. Room was above the kitchen and the radio was playing loudly from 7am.
Review 112：Location is fantastic. Staff very helpful.
Review 113：Having to pay for parking on the hotel site. A customer should not have to do this
Review 114：Liked the rooms with living area and memory foam pillows. Loved the shower. Oppose the castle was also nice.
Review 115：Only problem was trying to find the entrance and where to park,that could be better marked
Review 116：Loved this place, great location in a lovely old building. Loved the room. Great staff, really helpful. Will stay here again.
Review 117：BREAKFAST STAFF WERE HOPELESS ALTHOUGH THE FOOD WAS GOOD, THE ROOMS AND OUTSIDE OF THE HOTEL WERE LOOKING A LITTLE SHABBY AND IN NEED OF SOME REDECORATION AND TLC. I HAD WRITTEN AN EMAIL TO THE HOTEL PRIOR TO OUT STAY; BUT I DIDNT HEAR BACK FROM THEM,
Review 118：CHARACTER ROOMS, NICE BATHROOM, GOOD VIEWS, IDEALLY SITUATED.
Review 119：By no means a quality boutique hotel. Lack of attention to detail. No loo brush, no bedside light (one side only), duvet too small for large bed, TV overlarge for room, Radio/CD clumsily installed. Morning paper offered and requested but not provided or reason offered. Continental breakfast poor choice and display (no bread), breakfast service slow and amateur (someone didn't show up we gather). Overall, a lack of any style, incoherent furnishing. No evidence of Management of the total offering
Review 120：Good location. Good size room(s) including sitting room and bathroom
Review 121：We did not like the entrance. It gave a bad first impression but the staff and room soon proved our first impressions were wrong. The Hotel could do with some new carpets and more modern door handles in the rooms (sounds picky but attention to detail makes a difference)
Review 122：We loved our room as it had a sitting room and a lovely renovated bathroom. The bed was very comfortable and the staff could not have been more helpful
Review 123：Me and my partner was enjoying a drink with another couple who was staying at the hotel and when we asked what time the bar closed we was informed for a while yet no plans to close then after we returned from smoking we was told we had 5 minutes coz the lad who was working had made an executive decision and we wouldn't be able to have anymore drinks.we also ordered breakfast to our room for 9:30 with the same lad and he said there would be a £5 charge which is fair enough and he said he had wrote it down but in the morning we over slept and received a call telling us to leave the room as it was 11:30 now if we had our breakfast delivered to us as arranged we would of had the lad at reception talk to my partner so rudely and when your paying over £100 for a night you expect a lot better service than what we received and therefore would never stay here again. Very disappointed
Review 124：The hotel was nice and the receptionist on arrival was friendly and welcoming
Review 125：Only 3 coat hangers between the 2 of us. Tea and coffee was not hot at breakfast , they also missed one meal of our breakfast order.
Review 126：Location was excellent.
Review 127：It is a lovely quiet location, but now that it is free to walk through the castle grounds opposite, you can reach the heart of the old city and cathedral square within minutes and enjoy the walk.
Review 128：The memory foam pillows were awful - luckily alternatives were supplied. Also, the water heating appliance for tea making did not get the water hot encough to make a decent cup of tea. An ordinary kettle would have been better.
Review 129：The staff, the room and the location were spot on. Clean sheets & towels and a lovely bathroom. We will definitely make a return visit. Great value for money.
Review 130：We had no bath slip mats ('we do not do those' was response of staff member). Needs safety investigation surely? Deluxe bedroom had huge widescreen tv. Wedding guests/family smoking outside entrance doors where non-smokers pass.
Review 131：Staff were polite, rooms kept clean, breakfasts were plentiful. Location was great for city centre access and night time was fairly quiet. Hotel had interesting history connections.
Review 132：We were given the wrong room as staff didn't know we had upgraded. Staff seemed distant and not very gracious in changing the room or very apologetic!
Review 133：Location was perfect.
Review 134：Bit noisy with other guests banging doors.
Review 135：Location great right next to the castle.Shame it was closed until 1st aApril! Room good plenty of storage space and great bathroom. Plenty of hot water.
Review 136：Bad parking layout, maintenance issues ie 3 out of 5 lightbulbs in lobby not working, airlock? In heated towel rail only bottom 12" got hot, carpet needed vacuuming under bed and skirting boards, no bedside tables, very tired dusty faded plastic flower troughs on stair landings. Only one cold meat available for continental breakfast, no Allbran or bran flake products
Review 137：Central location, glass function room
Review 138：I stayed in a suite which was upgraded for me free of charge, very quiet and the bathroom has obviously had a recent refurbishment with an awesome shower.
Review 139：The water/tea/coffee machine. I can see the idea around it but the water wasn't hot enough to make a cuppa tea.
Review 140：Lovely rooms, comfortable, clean a lovely change from the norm of a hotel room.
The Fine Print
The car park only has limited spaces and this is on a first come first served basis. However, a display car park is set within the grounds and next to the hotel.