Craigtay Hotel

Craigtay Hotel descritpion

The Craigtay Hotel is superbly situated close to central Dundee, and also close to Dundee Airport. The hotel is surrounded by numerous world famous Scottish links and championship golf courses including St Andrews.
Renowned by golfers and business travelers in particular for its warm and friendly atmosphere, where the staff have a can-do attitude, and where, unlike a big city chain hotel, you are welcomed as part of the family and not treated as a number.
Excellent Tay fishing, and some of the finest walking in Scotland in the Angus Glens, in close proximity. Combine this with great heritage of Dundee, the great outdoors, big country touring and sightseeing and adventure opportunities. Make the Craigtay Hotel your base for exploring Angus, Fife, Perthshire and the Scottish Highlands. Or just relax, unwind and rediscover yourself.
And if you are planning an event or celebration, whether business, pleasure or both, the hotel can meet all your needs expertly. They offer a complete conference management service.

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Facilities of Craigtay Hotel

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar

Internet ：Free!WiFi is available in public areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Safe | Non-smoking Rooms | Heating | All Spaces Non-Smoking (public and private)

Languages Spoken ：Romanian | Hungarian | English

Reviews for Craigtay Hotel

Review 1：We were the only people in the hotel Even at night on some nights on last night there was only us There was no Fire instructions No electrical Appliances were PAT Tested ( Don't know if this exists in Scotland) No one about at breakfast time On one morning we did not get a Breakfast. We have asked the Manager for the Owner to get in touch with us but NO responce as of yet

Review 2：Where do I start first we informs the staff that it's a 25th wedding anniversary and that we would not be arriving till 1 1.30 am so as the weather was terrible raining we arrives at the hotel for it to be locked up as u can imagine I did wear a wedding dress and my husband did wear a kilt both ruined as we were locked out for 30 mins in the rain as the staff member was either sleeping or drunk not to sure which one in my opinion was drunk!!we the. Foned to complain and ask for a refund as was told that wasn't a problem to phone back do On phoning bk all I get is diverted to an answer machine I for one will never be using this hotel ever again

Review 3：The room

Review 4：We were first put in room 2 only shower was available and room was a bit dated (not nice at all)asked for another room with bath that was perfect nice and clean.But a very cold hotel the heating and hot water was only warmish.

Review 5：couldn't fault the meals they were lovely and staff very helpful.

Review 6：Would be useful to have a lamp in the room rather than just a main light.

Review 7：The staff were very welcoming, friendly and prompt with their service. I would recommend this hotel to anyone I knew who was looking for accommodation in Dundee. Thank you for an enjoyable stay!

Review 8：Rooms very cold. Rooms also very dirty. I went for a shower looked up at the shower head and it was very very dirty. This could cause bacterial infections. The hotel also says that it provides free wifi. You can't get this in your room, you will only get it while sitting in the bar. The only plus about this hotel was the standard of food. There are other far better hotels in Dundee. I would not recommend this hotel.

Review 9：We were shown 3rooms, each had something wrong with them ie. The toilet did not work. It was very old, dirty & uncared for. Other guests were excessively noisy. Could not complain as the room did not have a phone.

Review 10：Sorry nothing positive

Review 11：The location is convenient for driving and parking but not really in the centre.

Review 12：The staff were friendly and breakfast on both days was very nice. The family room was a very good size.

Review 13：Dreadful noise from some very ignorant men in rooms either side of mine and in hallway right outside my door that started around 4am and continued for well over an hour. TVs blaring, shouting, laughing, talking loudly, slamming doors as hard as possible, generally rumbling around causing vibrations through the thin walls and old floors. Because of that, had barely any sleep and was shattered next day. No phone in room to call reception to complain about the noise. Shower in morning was cold, would not heat up.

Review 14：Clean, bedroom was nice.

Review 15：Although Breakfast were very good quality for the type of hotel, some little touches needed like individual jugs of milk available at each table for cups of tea/coffee. Only milk offered was large jug of it by the cereals. Better choice of teas/coffees in the rooms would be good too.

Review 16：Perfect location for what we needed, attending a nearby funeral. Hotel actually beat our expectations. Website did not do it justice and the rooms were better decorated better and were exceptionally clean. Staff were very attentive and friendly.

Review 17：Noise from neighbouring rooms totally unacceptable. Very little sound insulation, loud talking, laughing and TV noise went on until 3.30am. Then started again at 6.30am.

Review 18：Staff friendly

Review 19：Limited services, awkward location inconveniently away from basics. city center and overlooking the city's fuel depots... Too expensive for what it was at 80 pounds sterling per night for two without any breakfast and/or meals!!!

Review 20：Home-like atmosphere, old style and glory feel, well-behaved staff,

Review 21：On second floor, no lift so had to struggle up with the suitcases. Problem with the wifi connection so could only get it in a few small areas of the hotel, eg corner of the bar. :-)

Review 22：Able to park car safely off the road.

Review 23：There is a nightclub in same building with late night drums pounding. The thin walls didn't block room sounds from neighboring hotel guests. Food service stops early in evening. Older building has tilting floor and the result is a bed that feels like a sloping hillside camp out.

Review 24：Helpful friendly staff was available 24/7 although not many to be found. Location off main thoroughfare, bridge crossing to St. Andrews and very close to downtown very convenient,

Review 25：Room was clean but felt grubby due to the patches in the carpet, no valance on the bed so the bed looked awful, duvet was so thin I thought at first they had not given us one - it was actually OK. Broken door on wardrobe and bedside table.

Review 26：Down stairs was nice. Food for dinner was fabulous.

Review 27：No wifi even in bar or restaurant. Breakfast was the worst iv ever had. Freezing cold and uncooked. Beds smaller than a caravan bed.

Review 28：Price and staff were friendly

Review 29：This is very much a budget option hotel. For 2 stars you get what you pay for so you can't really complain. It was clean but very shabby and in need of dramatic updating. It has more character than a travel lodge or premier inn but is really only suitable if you are looking for something really basic.

Review 30：The toilet wouldn't work and they did nothing to fix it after asking them for a solution for 2 times. Besides, I was carrying a really heavy baggage and they had no lift nor any help and my room was on the 3rd floor.

Review 31：Shower room could do with upgrading but was spotlessly clean and all in working order and did not affect our stay.

Review 32：Great view over the River Tay - room was simple but perfectly functional. We didn't use the restaurant but what we saw looked modern and comfortable - reception staff very cheery and helpful on arrival and check-out

Review 33：Bedroom and bathroom badly needed upgrades,but we're clean and comfortable

Review 34：Staff very welcoming and friendly,within walking distance for shopping and swimming

Review 35：Moved twin bed to make double as no doubles available only to find hard crusty bread and dirt under bed. Hotel is nicer inside than outside. Comfortable enough stay. Not all items available for breakfast.

Review 36：Dated, ugly rooms. Filthy burst carpets facilities broken shower didn't work. There's no end to how disgusting it was. I'd never go back there.

Review 37：I didn't like anything.

Review 38：I booked a reduced rate room and checked that we could have breakfast. I was told we could but on 2nd morning we were refused any. No porage available. No hooks in the room.

Review 39：pleasant staff.

Review 40：Outside my door - there is a very little light as I couldn't see the key when I tried to open the door. There is no fire alarm - no facilities for the deaf people as there were 12 deaf people stayed there (we were celebrated one of our deaf friend's 50th birthday). There is no fire rules at the back of the door. Breakfast were not ready prepared for in the morning - as I was waiting for the cereal bowl and glass for orange juice but my big breakfast came first, it was bit too late to have my cereal first then some toasts delivered - but no butter - had t wait for the staff to come back with some butter - by the time toasts were cold. it is not just me but another guests were the same and as for those 11 deaf guests were saying the same. It was very poor service.

Review 41：I like the hotel cos it was very convenient as the party was just around the corner. and it is close by the City Centre. Please note that I am Qualified Teacher Deaf Awareness for Hoteliers UK, I teach to educate hearing staff of how to support / communicate with the deaf guests and provide the equipment that alerts deaf guests of fire, knock, wake up call. Please do contact me for further information.

Review 42：Work needs to be done on the outside of the building to make the welcoming experience better

Review 43：food was absolutely fantastic.Not expected from looking at the outside of the building.

Review 44：Allocated room was twin beds when asked for double room was changed ok but several rooms we were shown on 2nd floor were not so good. Noise from adjoining rooms

Review 45：Convenient for city centre, manager and staff were very helpful and hotel suited our purposes

Review 46：Breakfast each morning was served with a friendly smile and in a lovely setting but was particularly chaotic (no cutlery or cups, long wait times, wrong order eventually provided)

Review 47：Some of the staff here were incredibly friendly without that horrible forced smile feeling you get from some places, genuinely pleasant just to chat away to for a while. The bedrooms and function rooms/bar/restaurant were bright and felt much more luxurious than the outside of the hotel or common areas might give the impression of being.

Review 48：Told would have to pay £5 for checking in earlier than 3.00pm when we had been told on the phone it was 2.00pm check-in, objected to paying so was let in at 2.15pm wi fi did not work in bedrooms

Review 49：comfortable beds and clean accommodation food ok

Review 50：Cups in room were disgusting. Full of unwashed coffee stains. We only got egg, bacon, beans and toast for breakfast as they had run out of supplies.

Review 51：Lovely staff. Basic room but was sufficient as we only stayed one night. Room was nice and clean.

Review 52：The rooms and furniture are in very poor condition as is the decor. Really not a comfortable stay at all. The shower is appalling, actual holes in the room flooring, beds uncomfy. Paint and wall paper peeling off, rust marks to be seen also. We were served sausages that weren't cooked properly for breakfast.

Review 53：The price of accommodation was fair, some of the staff were really nice, others not so much. Easy to check in and out. Adequate parking spaces.

Review 54：My only complaint was my bed, the mattress was too hard for me but everyone is different so it's all about personal preference.

Review 55：The staff were really friendly, helped us with our luggage and push chair. They were friendly with the children and patient as my little girl was very loud at times.

Review 56：Top floor does not get Wi-Fi One of the beds was broken. However, the staff was helpful when reported. Doors are really squeeky, why not just oil them and be done with it?

Review 57：Nice room, nice staff

Review 58：Booked a two night stay over graduation period. Very impressed with dining and bar facilities - very nicely decorated with lots of fresh flowers everywhere. The staff and service couldn't be faulted. The decor of the bedrooms is a bit tired but otherwise furnished with everything you could need for a short stay - even a trouser press. The bed was very comfortable. Wouldn't hesitate to book another time.

Review 59：If someone isn't too mobile, it's three quarters of a mile from city centre. We enjoyed the walk, but for someone not so fortunate with their health, it might prove to be too far for them,

Review 60：Friendly staff, very comfortable bed and good choice at breakfast

Review 61：hotel is a good way out of town among what appears to be derelict offices. The rooms are fair but our family had to move twice! Reception not exactly helpful

Review 62：breakfast was good

Review 63：Only broadband in the bar ....

Review 64：At £60 for double room with breakfast we were glad to have a room ,but to our surprise room was clean ,staff were friendly and helpful.cooked breakfast was good.will be booking again for visit in August.

Review 65：Not well coming, was dirty room , cups glasses, dusty, TV didn't work properly very poor reception. Head board hanging off wall.

Review 66：Nothing about the hotel

Review 67：Door didn't shut properly some noise from hallway

Review 68：Craigtay hotel is a lovely small comfortable hotel, helpful staff, could do with a tidy up in some rooms others simply elegant will be back great value for money

Review 69：our room was very dated , carpet was patched up, wardrobe broken,bedside cabinet door would not shut,iron and press not working, bed up against wall only access from one side in much need of decoration. Decided to have evening meal was told by member of staff to go into bar where we were completely ignored so after 15mins ate elsewhere

Review 70：The decor was very dated. Holes in walls and doors. Carpet torn and hole in bedroom floor. End of curtain pole fell down on opening the curtains.

Review 71：Staff were pleasant. Food was good.

Review 72：My mum found the stairs to top floor a challenge as she has poor vision stairs turn and she slipped only one side has banister. I slept in small double I could feel the springs in the mattress very uncomfortable I turned while sleeping and a spring scratched my elbow, it looks and feels like a small friction burn. I notified reception on check out the said sorry and that shouldn't happen I said no it shouldn't.

Review 73：We were given the large family room 19 on top floor, laminate floor, TV in corner n wall, 2 single beds 1 small double, I think leather look sofa was a pull out extra bed, roller blind on low down window overlooking car park, tea and coffee facilities, hairdryer, towels on all beds with shower gel and small bar soap, ensuite bathroom ok size with shower, good water pressure, warm water. Looks lovely would suit a family perfectly. Lovely clean room. Receptionist on arrival very helpful, took bags to room, got us food in resturaunt even though only 20 min till closing, same girl served us there, she appeared to do all the running around. We then had a drink in small bar area. There was a race night function on the night we stayed, not to much noise heard up in room. Breakfast served in bar area.

Review 74：on arrival the manager said the booking .com price was too low to include breakfast so I had to show proof that breakfast was included in the room rate by booking .com . always take all paper work with you to this hotel .

Review 75：good friendly staff excellent room and a good breakfast . it is only 15 minutes to walk from the centre .

Review 76：Free wifi only available in public spaces. Found some plastic in my dinner but this was handled well by the staff and was comped desserts to make up for it.

Review 77：Staff were very friendly and helpful. Rooms were very presentable. Food was tasty and good value.

Review 78：Missing door handles. Wall paper pealing off. Rooms in need of a major overhaul. Noisy floors. Cracks in the toilet bowel. Taps well dateded

Review 79：The food was tasty.

Review 80：Pritty much everything the room door looked like it had been broken into the bathroom was damp and grotty the room was not cleaned propper ie dust and the blind for the window had to be hand roled down as was broken and in the morning breakfast was terible for what we paid and the egg tasted off or uncooked there was even woodlouse crawling on the floors. Disgusting never stay here again.

Review 81：Nothing at all really other than the location was close to were i needed to be.

Review 82：We stayed in a family room, max 3 people. The en-suite was extremely small and the water pressure for the shower was very low.

Review 83：The staff were helpful and friendly, breakfast good. Overall a good value for money hotel.

Review 84：on arrival we were met with a dry, unhelpful receptionist. Due to missing the kitchen by 10 minutes we had to order takeaway to which we were advised we could not sit in the bar and had to eat in our room, however to eat in our room they could NOT give us plates or cutlery. When we asked for an iron we were given the key to an empty, unclean and untidy room with extremely dated decor. The iron itself was a multi functional trouser press/iron from the stone age. You would think at £55 for the night (which did not include breakfast) a modern day iron and ironing board would be available. The loud music late at night (which is not mentioned in any of there advertisements) and finally being woken at 9 am to the beautiful sound of the glass bins being emptied, TWICE.

Review 85：after seeing a few of the other rooms we were grateful that we had been given a 'modern' (if that's what you call it) room.

Review 86：Rooms 5&6 heating was poor and we were cold all through the night. Room 6 has a damp smell. I was not offered the wifi card at the reception, didn't even know about it until check out the next day. No waste bin in the toilet in room 6. No phone in the rooms so you can't contact reception. Breakfast that we were promised by the night staff was not even mentioned to us the next morning.

Review 87：Good location

Review 88：the first room I was given wasn't to pleasant to look at and had a cobweb .the bed looked like it been there from the sixties and needed changing .

Review 89：The bar and the food was nice .

Review 90：The room was small i booked a room with twin beds as was coming with a friend but had to cancel so came on my own the room had a small double bed not much bigger than a single bed the wifi did not show up for me to connect to

Review 91：Location was good notfar from city centre

Review 92：I know it was winter, but the room was rather cold, the room radiator was only tepid, that is the only fault I had

Review 93：Excellent service both by reception, and service personell, early morning chef was excellent, and very intentive in ensuring care to clients. I shall certainly use this hotel again should I return to Dundee in the future

Review 94：The sickly pink room was stuck in the 70's. The double bed had a dip in the middle of the mattress and I presume that this mattress was as old as the decor. The en-suite shower room had mould in the corner of the room which did present its scent when the shower was turned on. All in all we spent as little amount of time in the room as we could. There was a fusty smell to the room which meant that we had to keep the window open throughout the night. Without doubt this was the worst room that we have ever stayed in and definitely not worth the £55 that we spent.

Review 95：Good parking , large room , staff friendly and helpful , great breakfast, 15 minute walk from city centre. Tea and coffee all included in a great price.

Review 96：Bathroom dated, small defects in bathroom, light above mirror not working and top of toilet cistern cracked, sheet did not fully cover bed, could not open window, believe hotel getting updated

Review 97：Food excellent, room clean and plenty car parking and was quiet.

Review 98：Uht milk in room, sure though if I'd asked for fresh, it would have been provided... Such a trivial dislike... Hotels in general not specifically the craigtay.

Review 99：Friendliness of the staff and their ability to accommodate your needs... Nothing is too much trouble.... For a 2 star hotel, excellent value for money... Yes, there is room for improvement, but I believe it is work in progress..

Review 100：The fact they had no record of our booking and we had to wait 2 hours for a room! When we did eventually get checked in took our room there were someone's clothes hanging in the wardrobe along with trekking poles and face cream etc in the dresser drawer, Shower cubicle was dirty and shower curtain had mould on it - thankfully it was just 1 night or we would have left! Never again!!!

Review 101：Downstairs Bar and private function facilities

Review 102：No curtains (a blind is provided) but this didn't quite fit the window allowing light in

Review 103：Travelled with my wife to a friends 50th party being held at the venue. Staff were good natured friendly and helpful. Food was good, although we didn't go to breakfast.

Review 104：Room and bathroom very tired and in need of refurbishment. Disappointed to find mould in shower.

Review 105：Good location. Free car parking. Tea/coffee making facilities in room. Good choice at breakfast. Communal areas well decorated. Wifi in public areas.

Review 106：The placement and exterior were such a let down! But it al went from better to great after that. The hotel is in the midst of renovations, starting with the essentials, common areas and rooms, and later the exterior. A true gem in the rough!

Review 107：Staff are great! The evening meal was among the best we had throughout Scotland and the price was right. The Chef was on hand for all details and even printed his recipe for us! Everything is fresh. Haggis just amazing and curry up to standard without a doubt. Bar and dining room, recently renovated in modern classic way, was above expectations. Breakfast made to order - very good. Rooms recently renovated are done with quality and rank highly.

Review 108：The blind in the bedroom was a little bit short and you could see the flashing lights from outside. We also thought that waiting 45 mins for breakfast was in excess, but was sufficient when it did arrive.

Review 109：Room clean but quite worn out. Thin poorly fit curtains allowed light in. This would have been ok but the hotel front is brightly lit through the night so the room was brighter at night than in daylight.

Review 110：Friendly staff, good breakfast

Review 111：It was being renovated and our rooms had not yet been done

Review 112：The food was good the staff polite and helpful the hotel was very clean. It was excellent value for the price

Review 113：Quality of tea for breakfast was poor .though cooked breakfast was good

Review 114：The food for eavning meal and lunch was excellent. Close to city centre a short taxi ride .

Review 115：The bathroom in the room I was in needs to be upgraded, but for the price could not complain.

Review 116：A Good place to stay, great location and not far to walk into Dundee. Would stay there again.

Review 117：We were hoping to get somewhere closer to St Andrews but couldn't find anything in our price range. However, Dundee wasn't too far and a great place to stay.

Review 118：Price was exceptional. Rooms are large. Meals great and service fantastic.

Review 119：The room was dated and in sore need of modernisation not worth the £80 I payed for it which didn't include breakfast which was a further £15 for the two of us. All in all there are hotels out there that would have much nicer room for the money!

Review 120：The food served at the hotel was really good quality and great value for money

Review 121：One or two of the (new?) young staff members need to learn to smile, to show some interest in those staying at the hotel, and to say at least "good bye and thank you" when a person leaves.

Review 122：This pleasant small hotel has frequent buses outside into the city centre, a very good and friendly chef who prepares reasonably priced meals and who quickly adjusted the television which a previous guest had maladjusted. One young staff member was also excellent.

Review 123：The bedrooms were very dated and need refurbished but the rest of the hotel was very nice.

Review 124：The staff were very helpful and polite. The pints were lovely! The food was lovely.

Review 125：Damp smell when first entered hotel was a bit off putting. Rooms need attention , nothing drastic , just tired feeling.

Review 126：Cheap and cheerful place to put your head down. Staff really pleasant and helpful which is always a bonus. Bar area downstairs decent and open 24 hours to residents.

Review 127：The two rooms allocated were filthy. A deep clean and modernisation is desperately required. The shower areas were unsafe and unhygienic. The carpeting was a health and safety trip issue. The room service staff in the morning require further training in customer service.

Review 128：Modern bar,lounge and dinning area. Good food. My complaints were dealt with in an efficient and effective manner. I will take the senior representative for his word and look forward to returning post the promised modernisation.

Review 129：The rooms, very basic, beds lumpy, hear neighbours. bathroom very basic, push down taps. But they are good size and could imagine after refurbishment it can be very nice.

Review 130：The downstair is lovely and modern. Staff very friendly and welcoming. Bar prices a little steep for the area.

Review 131：Large damp patch on ceiling in room, wallpaper border hanging off (held on with drawing pins!) and didn't appreciate the fire alarm going off around 2300 on one night ( a false alarm), and the tv didn't work!

Review 132：Was clean, bed was comfortable, room was warm, staff friendly and helpful.

Review 133：Some superficial repairs to outside and inside hotel are required. A few hundred pounds would sort it out.

Review 134：Craig ray is a good clean hotel with excellent staff, bar facilities and food. The rooms are clean with good facilities.

Review 135：Bedroom? Cold. Sheet on single bed had been slept in. Bathroom was disgusting. Shower black with mildew mould. Shower head leaked.

Review 136：Food good. Staff good.

Review 137：The fact that there was no lift as I am a disabled person also the doors to the bathroom were not big enough

Review 138：I found the staff and facilities at the hotel were excellent the food delicious and good value for money

Review 139：rooms need refurbished entrance to hotel not welcoming A smell of dampness in certain areas

Review 140：location bed linen clean excellent breakfast staff were polite and helpful service was very good