Best Western Plus Keavil House Hotel

Best Western Plus Keavil House Hotel descritpion

With a luxury health club and award-winning restaurant, Best Western Keavil House is 2 minutes from Dunfermline Golf Club. Set in private wooded grounds, there is free parking and free Wi-Fi.
The spacious rooms at Keavil House feature a private bathroom and a flat-screen satellite TV. Rooms also offer tea and coffee facilities and ample work space, and some have scenic views.
The impressive Picture of Health Club and Spa features an indoor pool, jacuzzi, sauna and steam room, and there is also a modern gym. Exercise classes and spa treatments are also available.
The Best Western Keavil House Hotel has the Cardoon Restaurant, which serves a modern Scottish menu and a varied wine list. With modern decor, Cardoon also offers breakfasts and light lunches.
Situated in Crossford, Best Western Keavil Hotel is just 2 miles from historic Dunfermline. Edinburgh is only 30 minutes away, and Inverkeithing can be reached in 10 minutes.

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Facilities of Best Western Plus Keavil House Hotel

Outdoors ：Grounds

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Non-smoking Rooms | Facilities for Disabled Guests | Heating | All Spaces Non-Smoking (public and private)

Reviews for Best Western Plus Keavil House Hotel

Review 1：Our room was freezing when we checked in 6pm. Our bed was not clean as we discovered when we got into it! I took photos to prove this if the hotel are interested in pursuing this matter. Human stains were on the duvet! Our TV picture kept turning off every five minutes. The receptionist was not interested in helping us & was quick to inform us that management were in attendance at a function. Even her welcome when we arrived was shocking - she should not be at the front of house. At checkout, I asked if there was a card to review our stay; sadly there was not, but at least this receptionist listened. She said that she'd pass my comments on. This was a really disappointing stay & a real waste of £172. I only paid it as my wife didn't want me making a fuss; she wanted me to complete this review instead. We visit this hotel every year at this time, but I cannot see us returning again. It's a shame as our previous visits were all first-class.

Review 2：The restaurant was excellent as were its staff, especially the manager. He is a great front man & is not afraid to work & lend a hand, as well as charm the guests. They looked after us so well. Great food too! What a shame that the other departments cannot match the restaurant's high standards.

Review 3：The only improvement this hotel could make would be to put automatic doors at the front entrance of the hotel, to enter/leave reception. The manual doors are a pain when carrying luggage. That is really picky though - otherwise it is an excellent hotel with great staff

Review 4：If a wedding function in place, service drops, but to be expected, so go with the flow.

Review 5：Comfortable room, good spread for breakfast, waiters always very attentaive.

Review 6：Initially we had issues connecting to the wifi. We entered our details as requested but on responding to the automated email received to confirm our email address, connection was declined - we found this to be a frustratingly drawn out process. The second attempt was successful.

Review 7：All requests made to reception were addressed pleasantly and promptly. Great access to the leisure centre facilities (pool, spa and gym).

Review 8：Had to wait a lengthy period of time for a table in lounge bar for dinner as there was a wedding on and all the guests were moved here while room was being set up, but staff were very helpful and pleasant.

Review 9：Nice clean spacious room

Review 10：The room we were in had a broken phone line but it took until later the next day for them to let us know what was wrong with it. They did offer to move our room, so did try to make it better. On the food front the sticky toffee pudding was very hard on the bottom...disappointing. Make sure you're not to late for buffet breakfast, it all gets a bit dried out and hard, as we discovered on our second morning.

Review 11：We got a free room upgrade and an earlier check in time. The food was mostly excellent. I recommend the pate and tandoori sea bass. The staff were lovely and helpful.

Review 12：The bath towel I used after my shower still had hair on it from the last user. The entrance from the road dose not tell you to follow the drive

Review 13：Very friendly staff very helpful

Review 14：decor perhaps a little dated

Review 15：the staff. it was a last minute booking and we arrived late from the Open Golf although it was way past Dinner they could do a sandwich and they did the same for others arriving even later than us. gorgeous grounds and conservatory

Review 16：No air conditioning in room and it got very hot! But we realised later you can get a fan from reception.

Review 17：Fantastic staff! Amazing food! Loved our stay!

Review 18：Wifi was slow, but the hotel has updated their wifi system on the second night of our stay. I feel that the bed is not very comfortable because the mattress has lost support, but my wife said she is ok with it.

Review 19：Excellent environment, big room with decent bathroom, very clean. We had dinner and breakfast in the restaurant in hotel, the dining room is very lovely and the quality of food is superb. Staff are nice. Would definitely want to return.

Review 20：Booked and paid for an executive room our room was not one. View of a. brick wall. Staff/kitchen overstretched as hosting a wedding and a large birthday celebration.

Review 21：The food was good. The use of the spa

Review 22：Breakfast was OK but pre-cooked food lies around being heated up. First night's dinner was very good but the "light meal" choices on the menu were awful.

Review 23：Good location, quiet hotel. Staff were very friendly

Review 24：The staff were extremely nice at the hotel and nothing was a problem. The leisure facilities were brilliant and the changing areas were really clean. The overall cleanliness of the hotel was great. The Restaurant for evening meal was nice with a good selection. Quiet location but very relaxing.

Review 25：Room was generally clean and fine for an overnight stay but bathroom needed upgraded. Dining room blinds and windows not clean!!! Kept awake from midnight until 4am with wedding party guests in hallway and in garden.

Review 26：Location and staff perfect

Review 27：Gave up waiting for room service on the phone, had to go down to reception at 1am, Did not appreciate being woken up twice at around 2am by drunken guests knocking on bedroom doors at 2am. Receptions answer the following morning was hardly satisfactory just saying they were busy and were not responsible for the behaviour of drunken guests at 2am!

Review 28：Food was good, room was comfy, staff were pleasant and helpful (apart from Reception)

Review 29：Location was excellent, Staff service was great and rooms very comfortable and clean. Facilities all well maintained and clean and special mention that I had a booking at Hi Gorgeous for a beauty treatment and was most impressed and will definitely be back soon.

Review 30：This hotel is a 3* at best, needs a complete refurb. Very low pressure in the shower. Uncomfortable, too soft bed. Breakfast very poor - very limited spread. No mobile signal.

Review 31：Room far too hot and not big enough. Shower didn't work properly and water in the sink tap was too hot so had to mix from too taps. There is no proper bar area in the hotel which it could benefit from.

Review 32：Nice hotel location and good spa. Very tasty breakfast.

Review 33：Dinner was very disappointing - staff listened to our complaint and acted accordingly removing the price of the wine from our bill.

Review 34：Spa and leisure pool were wonderful

Review 35：If leisure facilities were more connected and not have to walk outdoors to access but overall was very good.

Review 36：Size of rooms were excellent. Food was lovely and staff were very friendly. Health facilities very good.

Review 37：No heating in room on arrival, or in bathroom, the radiators never came on at all, we were given an electric heater and told the heating was on a timer...but it never actually came on at all.

Review 38：The Health club was great, pool was lovely.

Review 39：Very picky I know but spin drier in men's changing room out of action as well as jacuzzi . Wouldn't have change dour plans but this should be updated on the hotels website . Wifi signal strength could do with beefing up a little at the extremities of the accommodation .

Review 40：Staff very attentive and pleasant to converse with especially young restaurant assistant manager. Room 36 in newer part was very spacious and warm (in fact had to turn heating down). Nice bathroom very clean with warm towel radiator . Good for drying swimming cloths between morning and evening. Indoor swimming pool was fantastic in terms of a good length and a reasonable depth compared to some other leisure pools we've been to . Although I didn't use the gym was well spec ex out with combination of machines and Olympic free weights and wide range of dumbbells . Originally planned to only use the inclusive dinner option one night but ended up dining in for both our nights' stay and we're not disappointed on either occasion. Reasonably convenient for getting into town and catching a train over to Edinburgh without hAving to pay the big city rates . Good train connections from Dunfermline.

Review 41：Food not good No atmosphere Chambermaids outside door at 8am, felt rushed Rushed at dinner, tried taking plates before finished, all rushed

Review 42：Location

Review 43：Excellent service Excellent meal Excellent venue The room was beautifully decorated and Nicola who carried out the MC duties was first class. The staff were superb and one guest who did not want dessert was offered biscuits and cheese although this was not on the set menu.

Review 44：I found the bathroom sink was quite small. It is not very easy to wash your face without putting water on the floor.

Review 45：I really enjoyed my stay at Best Western Plus Keavil House Hotel. The staff was polite and helpful, the bed comfortable, the room very clean. There is a wide selection available for breakfast, mine was delicious!

Review 46：The bed was not comfortable, the room was too far away from the reception. There aren't many tv channels. The hotel is quite dated.

Review 47：The staff were very nice and friendly.

Review 48：Limited selection of ciders. No local breweries or sign of local produce.

Review 49：The room was lovely, no sign of wear or tear. It had everything we needed. The staff were very friendly and easy to approach with any enquiries. Restaurant provides tasty food and good range of choice.

Review 50：Nothing to dis-like really. There were two weddings on and there had been one on the Friday and one on the Sunday too - if you stay as a non-wedding guest it is worth asking for a quiet room away from reception. This will minimise number of people passing your door!. Do not be put off though - great hotel in every respect.

Review 51：I had 5 rooms booked for my daughter's wedding. The staff were amazing throughout, ensuring we had rooms to suit our guest's needs and making sure we understood what was available/where things were. Rooms were excellent, meal for over 60 first-class and breakfast was of the highest order.

Review 52：There was nothing I did not like. we ate in the restaurant for our dinner and breakfast. Both times it was outstanding. we will be back. The only hiccup was the central heating was not working in our room but we ended up with a heater to try and heat the room as the plumber was coming the next day.

Review 53：I liked everything about it. The staff were second to none everyone so helpful and friendly to be commended. The spa with steam, sauna, jacuzzi and pool was an oasis of pleasure.

Review 54：Drinks very pricey.

Review 55：All the staff were lovely, very helpful and friendly. We were attending our niece's wedding. It was a lovely day from start to finish and the meal was delicious. Would recommend as a wedding venue or a base for a weekend away. Margaret Glasgow

Review 56：restaurant manager at breakfast on Monday 30th was so grumpy. Everything else was amazing.

Review 57：Reception staff wonderful.Rooms wonderful.beds were fabulous,so comfortable.wedding venue was fabulous.Wedding co ordinator(Jamie) was fantastic, a credit to the hotel.

Review 58：Rooms tired, old fashioned and not very clean. Dust everywhere. My bed looked as though it has been slept in before!

Review 59：Very friendly staff, great breakfast

Review 60：nice hotel, nice staff very welcoming

Review 61：Friendly staff and very comfortable rooms

Review 62：The disabled access

Review 63：Leisure facilities, breakfast

Review 64：Nothing

Review 65：Food was excellent and the staff were amazing

Review 66：Spa, food, resturant

Review 67：Bed

Review 68：Great staff

Review 69：noisy neighbours upstairs

Review 70：everything else

Review 71：Room was slightly dated looking

Review 72：Food and customer service was top quality.

Review 73：Little bit of luxury in beautiful grpunds.

Review 74：Perhaps would have liked a firm mattress on bed. Bit too soft for us.

Review 75：Everything really

Review 76：Shower in bathroom very poor. Teapot in room tray only served one person

Review 77：Comfortable

Review 78：Swimming pool.

Review 79：The water pressure of the shower was very poor and the cistern took ages to fill up.

Review 80：The food was excellent and the staff were very helpful.

Review 81：There were no dressing gowns in the bedroom. Staff walked past when you are at the bar and ignore you.

Review 82：Lovely gardens.

Review 83：the temperature in the room was quite low - there was too cold for me

Review 84：breakfast and food is great

Review 85：Friendly, helpful staff. Large bedrooms with very comfortable bed and pillows for a good nights sleep. Excellent food with an abundance of choice.

Review 86：Staff so helpful & friendly. Food 1st class Beds so so comfy

Review 87：Our room & bathroom was a little tired needing refurbished.

Review 88：Facilities were great. Food was excellent.

Review 89：None

Review 90：Everything about the place, from food to leisure facility and rooms, your staff were excellent and very helpful a credit to your company.

Review 91：Nothing !!!

Review 92：Everything

Review 93：Nothing everything fab

Review 94：Service from reception to dining was superb couldn't fault it will definitely stay again!

Review 95：Bathroom a little dated, no pressure in the shower had to have a bath.

Review 96：Clean and friendly, great food and excellent facilities.

Review 97：The beds weren't comfy and the shower I'm the room was poor

Review 98：The gym facilities were very good, staff were friendly and very helpful

Review 99：Everything, staff couldn't be any more helpful and the food was excellent

Review 100：The hotels is set in a beautiful location.

Review 101：Service and staff are very good , friendly and helpful!

Review 102：Walls a little thin and noise travelled.

Review 103：Food and facilities were excellent.

Review 104：Certain reception staff could have been more polite and helpful

Review 105：The hotel was clean and food was good

Review 106：Shower was temperamental and toilet seat was loose.

Review 107：Staff were very welcoming and helpful. Room on ground floor but not noisy. Nice toiletries

Review 108：The driveway is very narrow and the speed limit is not adhered making the travelling a bit hazzardous in places

Review 109：was in a lovely location.meals were excellent.staff were very pleasant and helpfull.really enjoyed our stay.catered for everyone.

Review 110：The room we got was to small had no fridge

Review 111：The staff The food was excellent The health suite excellent

Review 112：The food was particularly poor in both presentation and quality. I returned two meals over three nights, not a good ratio, some menu items were not available and we were not informed until the dishes were being served. Internal phone systems were down intermittently to room service and front desk.

Review 113：As expected for its price range

Review 114：Dinning room was very grubby servise was terrible not enough staff that knew what they were doing. Asked for tea and toast 4 times this also includes the duty manager it arrived 30 minutes after I had eaten. Room carpet was also in need of a clean the room overlook house with cars coming and going most of the night. Can't understand how it get all those stars.

Review 115：Showers need improving

Review 116：The staff are very friendly and helpful we arrived late and the receptionist Sharon was very professional and kindly greeted important clients on my behalf

Review 117：The shower was terrible you could not use it room 102. The wifi was not the best

Review 118：The food was fantastic and the staff. Very comfortable hotel I would go back

Review 119：Minor point there was no tea in room just coffee

Review 120：Had a great stay the staff made every effort to meet our needs, would recommend to anyone, the leisure centre was good.

Review 121：Price of drinks very expensive £8:60 for 1 pint lager and vodka and diet coke. Entertainment dragged on too long jungle theme could smell the fish guts which got threw near our table. Meal from start to finish 3 hours 19:30 - 22:30 bit of a shame less chance to mingle.

Review 122：Leisure facilities and breakfast was fantastic and the meal in restaurant on party night was lovely.

Review 123：beds rather soft: problems with hot water to room 21. Buffet cooked breakfast food was not particularly fresh.

Review 124：very friendly and attentive staff, excellent evening meal. well appointed rooms. Generally it was a very good 2 days stay.

Review 125：only thing was its a bit further out of Dunfermline than I expected.

Review 126：nice hotel, excellent breakfast, good nights sleep. visit at front door by 3 grouse looking for a bit shorty.lol.

Review 127：Only think was we only had enough tea coffee and milk for one cup each which was embarrassing for me to go down to reception and ask for more

Review 128：We came for a chilled out weekend and that's what we achieved. Grounds and facilities was fantastic. Our room was spacious and clean. Bed was comfortable and bedding spotless,

Review 129：Untrained serving staff. Restaurant manager may be in charge but not in control. breakfast on second day young lady in charge was very good.

Review 130：Lovely room. Good location

Review 131：Enjoyed my weekend away at keavil house hotel, facilities are very good and hotel is very clean. Excellent value for money and will definitely return to this hotel.

The Fine Print

Please note that the leisure club will be closed for annual maintenance from 28 June 2015 at 16:00 until 03 July 2015 at 15:00.