Whitewater Hotel & Spa

Whitewater Hotel & Spa descritpion

On the banks of the Leven River, The Whitewater Hotel is just a mile from Lake Windermere. With wonderful scenic views, the hotel also features the Cascades Health and Fitness Club.
As a converted old mill, Whitewater Hotel has a Riverside Terrace, with views of the passing Haverthwaite Steam Trains. The traditional bar serves a selection of beverages and a light menu, while the restaurant offers Lakeland specialties and local produce.
The Cascades Leisure Club features a modern gym, whirlpool, sauna, swimming pool and steam room. There is also a spa and beauty salon, offering a full range of indulgent treatments. A putting course, racquetball, and tennis courts are also available.
All rooms have private bathrooms, a work desk and sitting area. Tea and coffee facilities and a TV are also available, and some rooms have picturesque river views. Free Wi-Fi is accessible in all rooms, and daily newspapers are provided.
Located in the heart of the Lake District, The Whitewater is close to various walking, cycling and hiking routes. Boating activities are available nearby, and Ulverston is just a 15-minute drive. Newby Bridge Train station is 1.5 miles away.

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Facilities of Whitewater Hotel & Spa

Outdoors ：Terrace | Sun Deck

Pets ：Pets are not allowed.

Food & Drink ：Bar | Breakfast in the Room | Restaurant with Dining Menu | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Languages Spoken ：French | English

Reviews for Whitewater Hotel & Spa

Review 1：Problem with hot water in rooms owing to very poor weather, however dealt with very professionally by the manager who offered us a fair refund.

Review 2：Very relaxing and enjoyable stay

Review 3：Manager of restaurant he was rude - limited light in restaurant whenasked to improve lighting he said he would put them on while we read themenu then turn them off - not acceptable - a heated discussion followedwhen reporting him to front desk told he was the manager. My husband hasa special diet which we told the hotel about in advance - he tried toget us to change the way it was cooked - not impressed

Review 4：Large room with balcony Indoor swimming pool etc.

Review 5：The beds were not comfy and old lamps with wobbly lampshades Having to go down stairs to get to a lift with a pram

Review 6：We liked the choice of the menus and pool and design of the bedroom and good for space

Review 7：Our only complaint was the temperature of the bedroom. We had to open the window half way through the night, but this seemed to make the air conditioning more determined! It was early November when we stayed!

Review 8：The meal in the restaurant was superb. Food was cooked to perfection and the staff were quietly attentive.

Review 9：There wasn't much atmosphere in the hotel and the decor could do with a refresh. The room we were put in was a refurbished room but I didn't think it was a refurbished room. Very old furniture and beds and lighting was very poor in this room.

Review 10：Staff were excellent and very friendly. Beautiful location with quick access into the towns.

Review 11：They hadn't any staff at the bar permanently. We waited 15 mins for someone to be walking pass to serve us. This was bad both nights. Our bed was lumpy, I could feel the springs.

Review 12：The food was lovely. It was nice they had a bistro as well as a restaurant. Nice location. Very attractive in the sitting area by the river.

Review 13：Rooms were comfortable although a little dated and we were unlucky to have room with car park view rather than lovely riverside view. Asked for change in room however hotel was full:-( Despite this we really enjoyed our stay at the Whitewater Hotel and Spa!

Review 14：Really nice spot in the South Lakes, easy to get to Windermere, Ulverston and Lakeside. Surroundings to hotel were fab especially at this time of year with the wonderful Autumn scenery. Breakfast was excellent on both mornings and pool, steam room, sauna and jacuzzi were all enjoyed! Staff in hotel were all very helpful and friendly.

Review 15：I thought that I would use the spa bath in my room as a treat. I filled the bath and then pressed the button for the spa and brown scale / muck came out of all the holes luckily for me I did this before I got in. Needless to say I got a shower. Toilets in dolly blue has cob webs that have been there for a while

Review 16：Lovely location and loads of facilities on site from pub area and also restaurant gym

Review 17：Service in the dolly blue bar was exceptionally poor, we waited 45 minutes to be asked if we would like dessert until we gave up and asked at the bar. If it wasn't for my pregnant girlfriend wanting the dessert I would have walked out. Compliments to the chef though.

Review 18：The room was really nice with large balcony (although view of car park), underfloor heating in ensuite with speakers for music. The swimming pool, hot tub, steam room & sauna were all brilliant with good opening times.

Review 19：staff in restaurant were disorganised, drinks didn't come at all with lunch we ordered. Payment of treatments in spa/ afternoon tea was difficult with staff unsure of where to pay,I thought it was as easy as £39 for both

Review 20：Rooms were lovely, hotel was in need of some attention

Review 21：The bed room was beautiful and spacious. The bath was fantastic. The spa was lovely and relaxing. In such a wonderful location too. Not too far away from the lakes.

Review 22：The bed was not very comfortable.

Review 23：The location for the steam railway and being near Lake Windermere to access the boats up the lakes. We had a wonderful day. Staff members were very accommodating, breakfast was full english which was brilliant! Rooms very clean. Thank you to all the staff!

Review 24：Redemption staff should try and look happier and be more friendly like the breakfast staff

Review 25：Hotel very clean but a little dated. In need of a revamp. The location was good and in a beautiful spot. The girls waiting on at breakfast were lovely and very friendly.

Review 26：The single room was pokey with a view of a brickwall. It was not as advertised on booking.com which said the single room was same size as a standard double. Not good value.

Review 27：Nice staff and good food in the Dolly Blue grill.

Review 28：Reception staff on arrival whilst pleasant, were busy doing a spreadsheet as we were informed, and trying to book us in at the same time was a bit of a challenge. Didn't know too much about the surrounding area and didn't have a booklet or info on local walks. Bar staff in the sports bar looked quite miserable throughout out time in there, she was pretty busy though. The hotel felt quite dated for such a high room rate, whilst fully functional though.

Review 29：The food in both the bar and restraunt was pretty good, as was breakfast. The young waiting staff during the evening were particularly good

Review 30：My only (minor) criticism is with the waiting staff who, on occasions, although very pleasant and polite, could have been a little more alert to customer requirements.

Review 31：Whitewater was a very pleasant surprise and excellent value for money in terms of location, comfort and food.

Review 32：Was put in a River view room with 4 poster bed. Was surprised at this. Lovely view over the River and on 2nd floor which was good. Lovely Breakfast, everything we needed and lovely Staff serving breakfast.

Review 33：The bed was uncomfortable and gave both me and my mother back pain. The breakfast wasn't great. We booked the hotel for the spa so we was disappointed that the spa was booked up for the whole weekend. We was to The Swan down the road which was absolutely fantastic!

Review 34：The location was great, right by the lake and a close drive to many hotels and restaurants.

Review 35：The rooms are very dated and in desperate need of an update! The food in the restaurant was not brilliant and a little over priced! The hotel in general is over priced really.....we have stayed in a lot nicer places for a similar price!

Review 36：The location was nice, and we only stayed here for one night...the breakfast was nice!

Review 37：No reception on mobile in hotel at all and even WiFi in some parts didn't not have a stable connection. Food in restaurant was good on first night however second night was not so much soooo. No availability in the spa during the whole weekend would have preferred to know this before booking.

Review 38：Very friendly staff

Review 39：Rooms are very outdated and need a major facelift. Expected at least a full size bed, but had only a small single - not sure what hotels actually have rooms with only a single. Furniture is very dated. Not even a place to sit in the room other than the bed - very small room

Review 40：location and outdoor scenery are greT

Review 41：I felt the service at breakfast was weak. On one morning the waitress suggested that she would bring a teapot of hot water and we could add the teabag when the teapot was put on the table.A good pot of tea needs boiling water pouring on the teabag!

Review 42：Tables and mats were dirty in the Dolly Blue Bar and having gone for a spa break with my 2 sisters to celebrate a key birthday - our appointments were cancelled due to sickness and there was no apparent contingency arrangements for this so it was very disappointing and we checked out the following day.

Review 43：Setting/location

Review 44：The staff / food / facilities all just ok , staff seemed a bit under pressure at breakfast time a bit more organisation required .

Review 45：The setting of the hotel was really nice on the river side .

Review 46：The Spa is not worth the name and I feel that the premium we paid to have access to it was completely wasted. It was essentially a bog standard 3 star hotel with a couple of "posh" elements like expensive soap (really not on my list of must have features). If you want a nice hotel with a spa go somewhere else. If you can't afford the most expensive places then just go to one of the many quality guesthouses in the area. Oh, and we found a toenail on our floor (and I am not a clean freak).

Review 47：The breakfast was good and the location is good for the lake and for Cartmel, but it is a fair drive to the bigger hills.

Review 48：Fantastic location, in a beautiful quite spot overlooking the River Leven with a picture card perfect view of the white water making it's way along the Leven. Staff are friendly, smily, helpful without being over attentive. You feel like you are the only one in the hotel it's so quite when it's full which is testament to how well run it is. The food is wholesome , plentiful and good value. The location is ideal for coniston lake, lake windermere, grizedale forest and msny other attractions. This was my third visit and can't wait to go back

Review 49：The room we were allocated had a view from the window of another roof, the guttering to that roof was immediately at the level of our window sill so the room itself felt very claustrophobic. Also the lighting in the room was extremely poor and one of the bedside lights didn't work, we reported it but nobody came to fix it. The shower was poor, the water just trickled out.Also in the bathroom the supply of things you expect in there wasn't readily available, my wife had to call down to reception to ask if they had a supply of body lotion, to which we think the very helpful receptionist supplied my wife with her own out of her handbag We also booked it for the spa and leisure facilities and again we felt this also was poor, the jacuzzi was broken both days, the pool was very cold and the sauna didn't work properly. The changing rooms also were not very clean and again the staff were not very customer friendly.

Review 50：The food was really good, enjoyed the breakfast and the main evening meals were of a very high standard. Two members of staff were excellent, the receptionist who greeted us on our arrival was very helpful and a young waitress went the extra mile for us in the Dolly bar, her name was Chloe.

Review 51：Friendly staff, especially thanks to the young French lady on reception who was very helpful. Room was immaculate with fantastic views. Breakfast was delicious and very relaxed. Location if the hotel for cycling routes was spot on. Overall a fantastic break away.

Review 52：A little more flexibility with the vegetarian menu. A choice of plain food rather than fancy may be an idea.

Review 53：The location, flexibility of the staff. The room size and condition were all excellent. the spar was very useful for the rainy times. location for exciting walks with superb views.

Review 54：There was a function on the previous night which the hotel had clearly catered for at breakfast we were left to our own devices with no one explaining whether we help ourselves or order and 2 of us were seated on a table of 8. The wifi did not work in our room.

Review 55：The rooms are very spacious and the beds were very comfortable, they are quite tired though and could do with updating. The reception staff were helpful but that was where it ended for us.

Review 56：The bar area was really nice, leading out to outside terrace, we wanted to have a drink but the bar was not manned.(twice we had to wait for someone to serve, the first time we had to ask the receptionist, the second time we gave up) There should be someone on the bar or the very least a sign to say ask reception staff. Breakfast was average, the plates were very hot (so much that it was impossible to pick one up, might be an idea to put napkins by the plates)

Review 57：Nice leisure club, very clean hotel. Loved the great views from the outside terrace. great food in dolly blue bar friendly staff

Review 58：Unfriendly receptionist when we arrived, unfriendly bored staff, no atmosphere in the hotel, bar lounge dead boring, dried breakfast , over priced tasteless food at Blue Grill

Review 59：Great location and clean hotel . Nice clean leisure centre, friendly staff at leisure centre compared to hotel

Review 60：Reception very helpful, but no champaign in the room as requested but still tried to be charged for it. It seemed as though there was a shortage of staff although the ones there worked hard but tables around the hotel lacked being cleared, coffee cups and the like. The evening meal on the first night in the main restaurant was disappointing and expensive for what you got. The second night we ate in the Dolly Blue bar and food the food fine and certainly worth the money.

Review 61：location, room and breakfast

Review 62：Cleanliness of the spa bath pump and air fan in bathroom and stains on the sofa in the room. Also used toilets by reception and they was not clean either and this was at breakfast time. Unfortunately the chef can't cook a chicken curry it smelt like cats piss and looked like soup.

Review 63：The location was ideal for our stay and the WiFi was a bonus as no phone signal.

Review 64：We had to move room - too small (really small), far to many stairs andcouldnt find our way around (despite asking for help / directons!!),whole place was dated, everything was brown and old. Obviouslycompetition in "The Lakes" is missing, overpriced, poorservice - wont be coming back, will search - and spend our money -elsewhere.

Review 65：The beakfast was very good.

Review 66：Could not connect to Wifi. Could do with new pillows

Review 67：Beautiful location set on the lake. Very good facilities in the spa. Had a lovely relaxing break

Review 68：Wifi was a weak signal, but it was free! We didn't have much of a view from our room, so I think I would pay for one next time as it was lovely around by the water.

Review 69：The family room was spacious and comfortable with lots of character. I liked reading about the history of the building prior to it being converted into a hotel.

Review 70：Spa windows disgustingly dirty, had ants on my Lounger. Carpets are in a terrible state around the hotel, full of stains. Hard to use the jacquzzi when the same group of women spent 1.5 hours in it. The spa staff need to take more notice of whats going on, ie children running and jumping into the pool. First night in the dolly blue bar - we had the next tables drinks put on our bill. Third night in the dolly blue bar, we paid cash for our meal, went to the hotel bar and then decided on having a desert, my husband went back into the dolly blue bar to order my desert and a staff member put our full meal on the bill!! Clearly do not know what they are doing. Breakfast service very slow.

Review 71：Location of hotel by the river.

Review 72：Breakfast was a bit strange, we wasn't exactly sure with the help yourself system, the cereals were in small boxes but apparently no place to put the empties, the toast wasn't toasted and poached egg was cooked too much. The bedroom had continuous noise from traffic that went passed on the main A road.

Review 73：Shower, swimming pool, The Shepherd's pie. and the ample tea and coffee in the room. The staff

Review 74：Room not particularly clean. Wifi broken. Lack of clean crockery at breakfast (but plenty of unclean crockery!) Had to use room towels at leisure club as no one in attendance to hire towel from. (For which a fee would have been payable.)

Review 75：The food at the Blue Dolly pub was good, although one of the meals was delivered 15 minutes after the others.

Review 76：Just the hot food at breakfast was slow to be replenished when dishes got low so you had to wait longer than you would like.

Review 77：The overall facilities of the hotel. Definitely worth having a room with a river view and the leisure centre is fantastic!

Review 78：there wasn't enough choice for gluten free people in the dolly blue bar Ihad to have the same sweet every night .What about GF.biscuits in the rooms.I had informed you of my condition.

Review 79：the swimming pool facities

Review 80：We had a double aspect room overlooking the river. The view & feeling of tranquility was excellent. We even had a spa bath which was unexpected. The pool & leisure facilities were of a high standard & all the staff were helpful & friendly. On the negative side the hall decor is tired & bedrooms a little outdated BUT hotels are expensive to refurb & id rather have the beautiful view & friendly staff over a boutique room. I'd happily stay again.

Review 81：Staff we efficient but not particularly friendly or gave anything extra to the stay

Review 82：Whole hotel very clean Spa area and pool very good Good location with a car

Review 83：The bar food was expensive for not great quality. The bed was quite small for a double, I'm not tall but only just fit.

Review 84：The location was really picturesque and ideal for exploring the southern lake district. The pool and spa facilities were excellent too. Breakfast was as expected - buffet continental/full English with eggs to order.

Review 85：The hotel is in need of a refurbishment, the room was nothing like the photos on your website, the bathroom was very nice and you could see that it had recently been updated. The more relaxed restaurant at he lower level was ok but rather than having local radio plying with all the adverts maybe just good background music would be sufficient. The staff were very friendly but lacked good basic training and were left to their own devices too much, at one point during dinner were had been waiting quite some time an other later table were served first. While staff were standing and using there mobile phones in clear view of all the customers, very unprofessional The food was of a good standard and very tasty and the house wines wee also to a good standard. Overall the Hotel is in a good location but needs to spend some time and money bringing things up to date and getting there young but very polite waiting staff better trained, they all have good potential but just need the rough edges smoothing off.

Review 86：The hotel location was very nice situated right next to the river, just a short drive from lakeside where you could catch the lake cruise boat to Windermere and Ambleside.

Review 87：Wi fi was terrible! !Not so sure it qualifies a 4 star rating?!!!

Review 88：I went with a group of friends to celebrate my 50th birthday. The spa centre was great,staff v helpful and it was lovely to get complimentary bucks fizz at breakfast on my birthday! ! Would go back again!!

Review 89：celebrating our wedding anniversary, organised champagne in room on arrival as a surprise for my wife, hotel failed to do this. Charged for a bottle of wine in restaurant we didn't have or ask for, short on apologies for errors.

Review 90：Friendly helpful staff, helped well with dietary requirements

Review 91：a simple mention that it was a special occasion on booking.com and the hotel offered a great room, amazing outlook over the water. the facilities were great, with fitness, swimming pool and spa. the breakfast was lovely as well, with the staff always very friendly

Review 92：Some kind of water tank was above our room which made for difficult sleep and food in downstairs bar was very disappointing for the price.

Review 93：Scenery.location was lovely

Review 94：I booked a family room looking at the picture on Booking.com which showed 3 beds. However the room had only 1 single and 1 queen size bed so that I complained to the staff. What they explained to me was nothing to convince me ; normally the family room has only 2 beds and you needed special request. The picture on the booking.com is something which we are not awared of. I am very disappointed to this hotel. They should have at least apologies and stop an extravagant advertisement

Review 95：Breakfast was good

Review 96：We ordered sandwiches in the afternoon,the bread was very very thick,would have made lovely toast.At breakfast we ordered poached egg, it took so long to get it I had eaten my breakfast, before it arrived.

Review 97：The room,the outside space,the scenery,the location.

Review 98：Slow wifi indoor Breakfast standard but Cumbrian sausage is nice Spa toiletries not provided daily for each guest - have to ask.

Review 99：Nice view from room. Friendly helpful pleasant receptionist from France. Good quality spa toiletries but no conditioners

Review 100：The bed could of been a bit softer that was about it

Review 101：Everything was brilliant the pool the cleanliness of the hotel was outstanding and the food was second to none

Review 102：The springs in the mattress on the bed in our room sounded like they were on their last legs, the slightest movement was met with an annoying rumbling noise (even louder than the river outside). We did point this out to reception but were told there was nothing they could do about it, so we had to suffer in silence for the rest of our stay.

Review 103：Very pleasant staff, all areas nipping clean, good food, enjoyed the spa & pool area, always able to get parked when returning from our travels in the evening was a bonus.

Review 104：Wifi doesn't work in rooms, but it's an old building made of hewn stone so, really, that's not a surprise.

Review 105：Great location, clean large room and the bar staff was wonderful

Review 106：Bed was 2singles pushed together to make a double very uncomfortable. Breakfast was cold, checking in seemed rushed, more like 2* service not 4*

Review 107：Leisure facilities spa, pool, and gym were fantastic

Review 108：The room was very small and dark, they charged for the newspaper without let us know that it's not included! The breakfast was very simple and the way it was presented was very poor and unorganised and the information about the time for breakfast was ridiculous! We would not recommend this hotel at all!

Review 109：The staff in the restaurant were very friendly!

Review 110：twin room only had narrow 2ft 6in beds. Air conditioning/heating either too cold or too hot with no instructions how to manage.

Review 111：Dolly Blue bar, which was better than main restaurant. Gym facilities good and spa.

Review 112：I was quite disappointed in the service at breakfast. Also we were charged an extra £67 on top of our bill for food we didn't have! We then queried and it was resolved but make sure you check your bill before you leave!

Review 113：I really like the location of this hotel

Review 114：Great swimming pool & fitness centre. Décor & general look very refreshing & non-standard, didn't feel like a hotel chain more of a 'boutique' feel

Review 115：The food selection was poor, nothing interesting for children/mini-adults. Breakfast - no croissants?? Such an easy thing to get right especially when pointed out on the menu. The rooms are tired and not the cleanest, the whole theme needs updating.

Review 116：There were a couple of staff members (Davina being one) who were kind and helpful, but in the main they seemed over-worked and mostly disinterested.

Review 117：Wi Fi was out of action for almost the whole time... We couldn't access it at all from our room.. Very frustrating when that was one of the reasons I chose the hotel. �

Review 118：Staff were very nice and breakfast was very good

Review 119：Too many children in the spa facilities - was really noisy and not very relaxing.

Review 120：The rooms were clean and spacious and the location of the hotel was beautiful and very scenic. Breakfast was fantastic - lots of variety and really tasty. We are dinner in the grill bar - food was lovely however can get busy so try and get a seat early.

Review 121：No one seemed to want to seat us for dinner our first night. Lighting in room was insufficient for reading

Review 122：We were upgraded to 4 poster room with great river view for bird watching! Food good, staff very helpful.

Review 123：We wondered if there was a bit of a staff shortage on our visit as we had to wait for over an hour to get something to eat in the Dolly Blue Bar ,also the breakfast buffet area wasn't kept as clean and tidy as it could have been.

Review 124：Nice large rooms and the spa facilities where very good although the hot tub wasn't working on our visit . It had a squash court which was a bonus as well.

Review 125：Wow what a location...peaceful n calm and the hotel is situated on the banks of the river...Spa was the best, I have to say tht the sauages for breakfast was delicious

Review 126：We arrived around 4PM really hungry and they were serving only sandwiches at bar.

Review 127：The food in the restaurant was delicious and fresh.Surroudings were really beautiful.The staff are polite.

Review 128：Used the excellent spa facilities. Had a meal in the hotel bar and was good. Nice asthosphere. Lovely clean rooms with Elemis toiletries. Will definitely visit again.

Review 129：Nothing atall.

Review 130：Staff were really nice and helpful. room was lovely and clean and comfortable.we got the same room as we had when stayed previously.view was pretty and we loved the pool and spa.we had everything we needed in hotel.enjoyed our stay and will definitely go again.

Review 131：we chose this hotel mainly for their swimming pool facility but the water was too cold and we couldbt take our baby for swimming. The wifi was free but we didn't have signal at all in our room. Even in the restaurant the signal wasn't great.

Review 132：Location was great with good views. Staff were friendly and the food was good in the bar and grill.

Review 133：I have given everything excellent aside from the wi fi however the booking clearly stated that wouldn't be available in all rooms. Very clean and comfortable, lovely friendly staff, excellent quality breakfast with a menu for individual preference. Great exploring location for walks and lovely drinks overlooking he river

Review 134：Only slight annoyance was the wifi was rather weak and we couldn't really get it in our room, but I'm just being picky, it was lovely.

Review 135：Fab spa facilities

Review 136：There were places behind and under furniture that had been missed (over a period of time) when the room had been cleaned. The lamps and lamp shades were in need of being replaced.

Review 137：The food in both restaurants was very good. The staff were polite and helpful The view from our room was lovely

Review 138：Not enough staff in the restaurant/bar in the evenings. No WiFi in our room.

Review 139：Location was great. Staff very friendly and helpful. Spacious, clean family room.

The Fine Print

Please note that the spa should be booked in advance to avoid disappointment. Treatment availability cannot be guaranteed when booked same day.