Oakwood House
Oakwood House descritpion
With free parking and stylish bedrooms, Oakwood House features a popular bar. Set in leafy grounds, the hotel is situated in Maidstone.
In a grand Victorian mansion, the hotel has 40 beautiful bedrooms, each with a TV. Free Wi-Fi is accessible throughout, and all rooms feature stylish décor and modern bathrooms.
The elegant Courtyard Bar serves a varied menu, featuring quality local produce. There is also a pretty terrace in the mature gardens, and cooked breakfasts are served daily.
Oakwood House has excellent access to London via the M25, M2 and M20 motorways, and is within easy reach of the Channel Tunnel.
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Facilities of Oakwood House
Outdoors ：Grounds | Terrace
Pets ：Pets are not allowed.
Food & Drink ：Bar | Special Diet Meals (upon request)
Internet ：Free!WiFi is available in all areas and is free of charge.
Parking ：Free!Free public parking is available on site (reservation is not needed).
Services ：Packed Lunches | 24-Hour Front Desk | Meeting/Banquet Facilities | Fax/Photocopying | Honeymoon Suite
General ：Non-smoking Rooms | Facilities for Disabled Guests | Elevator | Heating | All Spaces Non-Smoking (public and private)
Reviews for Oakwood House
Review 1：Not recommendable to book Dinner, Bed and Breakfast. Book B&B and then order from the restaurant menu - you then pay 20% less for exactly the same food. Not recommendable to go on weekends when there is a function on as the music can be heard almost everywhere in the hotel.
Review 2：Hot water missing in the morning but see review as otherwise 10 out of 10 as usual. If hotel had called room etc to advise would have been better rather than waiting for me to check out to say did I have problem with water - ie they knew there was a problem. No discount offered or discount off next stay - ie this one and have used a number of times and will still use as I like the hotel..
Review 3：Everything apart from the issue with Hot water. Will still stay here again and still recommend as I realise it can happen to anyone but issue is they didn't contact guests and I don't like to complain so I simply had boiled kettle in sink....:(
Review 4：Not a bad experience as such but, it wood have been nice to have two seats in the executive room as it was necessary to sit up later in bar area for seating comfort.
Review 5：The food was very good and good value for money
Review 6：Cleanliness a bit poor in bathroom with soap scum in sink and rust marks on the floor from the bin.
Review 7：The school setting, very unusual and different. A bit like summer school at the OU.
Review 8：not signposted very well at all. I booked for my mum and dad and recieved a phone call stating the room was dusty and facilities in the room were dirty. Very disappointed.
Review 9：the grounds were beautiful
Review 10：Dreadful location & very hard to find (we were lucky, we followed a friend's car as he knew where it was) Walls of rooms were paper thin, there was a function on when we stayed on a Saturday night, very noisy outside in the corridor & I was woken up at 3.00 am by screaming girls in the room next door. Bathroom was not as clean as it could have been, I was going to have a bath but was put off by two pubic hairs in the bath ! Was also several (head) hairs on the bathroom floor. Bedroom carpet very grubby & stained thankfully I had slippers with me. It was quite a mild night but radiator in bedroom was full on so I turned it down to zero, did the same with the bathroom rad, but it didn't go off, consequently the bathroom was like a sauna so I kept the door open while in there. Thankfully I will never have to stay there again and would definitely not recommend ! It is a shame because all the staff were very nice & very helpful.
Review 11：All the staff were very helpful, friendly & professional. Evening meal, not bad for the price (but always room for improvement as steak was pretty tough) Good brand of tea & coffee in bedroom but kettle looks as if it hasn't been descaled - ever !
Review 12：Nothing was bad but mattresses were a little uncomfortable - toppers would be good.
Review 13：The breakfast was amazing, so nice to have waiter/waitress service and great choice. Staff extremely helpful and friendly.
Review 14：Didn't like the fact it was right next to a college and school. Also it had a lot of training rooms that you had to walk past to get to the bedrooms. Ruined the experience for us slightly.
Review 15：Rooms lovely and comfortable and lots of options for breakfast
Review 16：we were there as part of a wedding reception and the bar prices were high with a medium glass of house wine costing almost £5.
Review 17：very helpful staff. very good price on a double room.
Review 18：The comfort of the beds. Ended up taking the duvet out of the sheet to lay on, just so we could sleep without lumps and bumps making it uncomfortable.
Review 19：Food and staff were impeccable, very impressed. However the overall comfort of the rooms, especially the bed, was unsatisfactory. Stayed for two nights and didn't have the best sleep. However I feel with new mattresses the whole score of the hotel would be 10.
Review 20：Couldn't find the room as it was on the other side of a hugeconference room that was in darkness with signs on the doors saying noentry. Instructions from reception were not clear. I should have beentaken to the room. Smoking area was only outside main door which was amission from my room and there were no smoking bins so all butts on thefloor which even for a smoker is unsightly.
Review 21：Room, bed and bathroom great. Breakfast was included - full English andexceptionally good.
Review 22：President's Suite bedroom was very comfortable with good décor. The evening meal was excellent (we had the restaurant to ourselves on Dec 27th!) The room's location was very quiet.
Review 23：The only thing that bothered me was the fact that the spa bath in our room didn't work, but everything else was so good it was a short lived disappointment.
Review 24：We loved our stay at oakwood house. Staff were very friendly and helpful, location was perfect, breakfast was great. We will definitely be going back.
Review 25：Small negative was that the room was small and double bed a little bit small too. Would have been better to have a slightly smaller bathroom, less wardrobe space and more general room space. We were in standard room 39.
Review 26：Bathroom was huge, modern and good quality shower. Breakfast was delicious. Service was excellent.
Review 27：The room we had a few problems, the chair was completely broken as was the toilet seat, also the shower handset was loose on the wall, sometimes not all of the amount of towels was correct.
Review 28：The hotel is very convenient for us as we have relatives in the area.
Review 29：Bed was too small and the springs stuck through right where my hip was so nights were uncomfortable & largely sleepless. There was no hairdryer in the room but I was able to borrow one.
Review 30：Great breakfast buffet & gluten free bread was no problem. Bathroom was clean with plenty of nice fluffy towels.
Review 31：nothing
Review 32：good location for our needs, comfortable bed , room fine, bearing in mind , just needed overnight stay , for our stop over in Maidstone, hotel was fit for purpose.
Review 33：breakfast toast & coffee could be much improved. Road signs to the hotel still not adequate, especially from the main road.
Review 34：nice roomy bar & function area very helpful reception, bar & waiting staff Nice tasting party food, received hot & all the whole table served together. Entertainment & disco, catering for all music tastes.
Review 35：Although the staff were nice people , they were mostly overworked and woefully undertrained. I was told the restaurant was closed for the night trying to prebook a table then when checking in asked if I would like a table. Having booked a table the waitress although a lovely girl didn't have a clue when it came to restaurant service , I didn't blame her as she was friendly but they really do need to invest in staff training . The food was very nice so one plus point. The reception was unmanned 70% of the time, apparently he was off dealing with problems in the rooms so you had to wait until this was sorted until they returned. Again he was a nice enough lad just overworked . My trip was last minute and I was lucky to get this room but I now understand why it was one of the few rooms left in town.
Review 36：The Jacuzzi bath didn't work and when I phoned down to Reception the gentleman on the desk was unable to make it work either. Also the iron in the room didn't work.
Review 37：We were disappointed with the meal we had.My turkey was dry.the potatoes not crispy and the sprouts were very hard. We also found the room extremely hot,unpleasantly so until we had turned the heating off .
Review 38：The breakfast was good and the room was good, especially liked the shower.
Review 39：Pleasant surroundings, room was very clean & comfortable. Very helpful staff. Breakfast available from 7am which is ideal for the early starters. great value.
Review 40：Very minor things. The carpets are a little tired and there were a couple of minor things that needed attention, but once the staff are alerted to problems, they quickly fix them.or find you another room..
Review 41：The staff were excellent and attentive; nothing was too much trouble. The beds were comfortable and the breakfast excellent, cooked perfectly and satisfyingly varied. Nice bar, good restaurant. We managed to park close to the hotel and there are overspill car parking spaces. The hotel is in a lovely building and spacious. Kierran at reception was quick to sort out some minor problems with our room and also moved us to a room with a bath once we mentioned we would have preferred this. For the price, it is great value for money. Lovely bath with overhead shower and hand shower ideal for washing hair or rinsing down after a bath. Good quality tea, coffee and biscuits in the room. Some of the televisions, which had a good selection of channels, also have DVD slots (ours did!). A lot to like about Oakwood House Hotel and we will stay again next year.
Review 42：The basin tap in the shower room was stiff and when it give way water went everywhere but it did loosen up during my stay
Review 43：Room was comfortable and the shower room clean
Review 44：The walls are paper thin and I listened to the adjoining room have their matrimonial discussion. Thankfully it was just a discussion.
Review 45：Clean and warm. Very friendly staff.
Review 46：Lots of meetings and functions meant we had to creep around the place to get to our room. The carpet and towels weren't the cleanest. The guest next door was snoring so loud, so the rooms aren't soundproofed.
Review 47：Breakfast was good and the building was nice.
Review 48：Unfortunate we had a disabled room as was only one available .. Absolutely now where to put anything down in the bathroom ! Must be so difficult for anyone needing the facilities .. Also the drain in the shower was filthy
Review 49：Always enjoy the xmas party night
Review 50：Nothing.
Review 51：Everything. I arrived and there were a few moaning clients when desk person got to me he upgraded me away from the clients that were maoning to a better room. Excellent....
Review 52：Excellent customer service skills by all the staff. Highest level of hygiene in all customer areas. Good value for money. Very close to City Centre considering it is away from heavy traffic. Overall excellent retreat.
Review 53：small room for executive....said robes and slippers were included..they wasn't....only one chair in a double room
Review 54：good shower size...pillows were really good...cheap drinks.,..staff were very helpful....
Review 55：Once the radiator was switched on, the room didn't seem to cool down, which was one downside. However, I'd rather be warm than cold.
Review 56：A hotel bathroom is very important and the Oakhouse scored top marks for the design, cleanliness and shower.
Review 57：There was a party going on and we were put in a room right next to the party room. It was still going on until early hours of the morning and was very loud. We were confused as to why we would have been put right next to the party as we were not staying for it.
Review 58：Staff were friendly and room was clean. Breakfast was excellent
Review 59：People in room 30 were smoking although not allowed this then came right through to our room!
Review 60：Staff very friendly perfect location great value for money!
Review 61：No heating - freezing cold. We were given a small heater but had to wear jumpers during the night. Corner of shower needs bleaching or regrouting and toilet seat loose.
Review 62：The staff were extremely helpful - breakfast excellent.
Review 63：Tiny room, big crack in the wall, marks everywhere on the walls and a big stain on the carpet The T.V was the size of a large iPad and the view was the car park
Review 64：Staff were pleasant & breakfast was good
Review 65：No hair dryer in room however we were given a temporary room to use one
Review 66：Staff were fantastic very welcoming and helpful , bent over backwards for my partners birthday
Review 67：Busy conference centre made parking difficult during the day. Little niggles like toilet seat ill fitting and loose. Shower fitting hanging off easily sorted with routine maintenance. Small things but annoying.
Review 68：Nice old building tastefully converted to modern standards. Good bar restaurant area. Friendly staff.
Review 69：Unusual setup - more like a function building, hard to find. Rooms not bad but my room (no 2) had no use of the bath tap and remote didnt work. Could do with directing guests better to their rooms.
Review 70：Nice bar area, helpful staff, nice breakfast.
Review 71：Two problems - there was an unfortunate smell which appeared to be emanating from the bathroom area which was reported on our first morning there. No action appeared to have been taken on our second night and receptionist on leaving was unaware of the problem. Very difficult to find, even with sat. nav. when the area was not well known to us.
Review 72：Food, staff and accommodation was up to the standard expected from a 4 star hotel. Breakfast meal in particular was well above the average to be found in similar establishments
Review 73：Very poor signage. It was a dark rainy night. Lots of building work around. Sign for hotel was almost same as neighbouring school. Got lost. Although double room only one chair and one bedside cupboard. Very poor lighting for putting on make up. Dinner was spoilt for us all by overcooked frisby-like yorkshire puddings.
Review 74：Friendly staff. The building was lovely and warm and spacious. Good signs inside so we could find our evening party. Bar and waiting staff very helpful. The evening meal was very tasty. Very clean room with a very comfortable bed. Breakfast in the billiard room was brilliant.
Review 75：Was not happy with the nosy doors rattling all night as people went up and down the corridor. Took long time for heaters to work, was cold in the room as both windows were open when arrived.
Review 76：The friendly staff, decent time to check out and the self service breakfast
Review 77：Bathroom needed a new shower curtain there was also a bad stain on the floor where the toilet brush sat. TV was small and did not work very well. Had to walk through conference rooms to get to bedroom.
Review 78：Clean refurbished property. Staff were helpful. Room was ok bed was excellent. Bathroom was ok . Nice desk and chair for computer work.
Review 79：Souless, cold bar area. Would have spent more time here as its actually a nice space but was freezing, with unpleasant music and disinterested staff. Didn't bother asking for a change of heating or music to be fair as already decided we would just eat and then go back to room. Hotel is on a strange kind of municipal/industrial estate - didn't bother us at all but could be disappointing to some. Room walls thin but our neighbours went to sleep at a reasonable time so no problem.
Review 80：Reception staff very friendly. Room was nice, we were in 37 which was at far end of building so very quiet from passing noise. Great central heating. Loved the modern, funky shower. Room exceeded expectations given how reasonably priced it was. Nice to have a good quality all you can eat breakfast too! Couldn't have asked for more for a 1 night stay.
Review 81：The bed was hard and the springs are attempting to break through the matress which makes for an uncomfortable and unsettling nights sleep. The building was mainly aimed towards conferencing and weddings with the addition of accommodation.
Review 82：Oakwood house is a beautiful building. The accommodation is modern and well presented. The staff are pleasent and helpful, providing assistance when required The breakfast buffet was plentiful with good quality ingredients On the whole an enjoyable overnight stay.
Review 83：The attitude of the guy on Reception. I told him on checking out that the shower wasn't working. He just said, "thanks for letting us know" - without even looking up. Awful customer service from him but other staff are good. Tainted my view of the hotel and I will not book there again because of the gamble as to whether the shower will work or not.
Review 84：Have stayed there before and knew what to expect. Decent price compared to other similar hotels in the location
Review 85：We had a adjoining room and you can hear everything. Especially at 3.20am!!
Review 86：It was a okay hotel overall. Breakfast - if you want a choice, then be the first in line as nothing was replenished.
Review 87：The bed although being large (2 large singles pushed together) is was extremely hard and uncomfortable. The mattress had no soft layer on top so you could feel the springs and lumps underneath. I had to put the spare blanket under bottom sheet to get any rest at all . As there was only the one blanket my husband had to endure the discomfort.
Review 88：The breakfast was very good and the restaurant staff helpful
Review 89：One of the rooms was a Iittle too warm for my pregnant daughter, and we couldn't turn the radiator off at all
Review 90：Friendly informative staff. Lovely food and plenty of it.
Review 91：Room was comfortable and clean, hotel had a nice bar, the breakfast was excellent, and all the staff were very helpful and friendly.I would recommend this lovely hotel, also very quiet.
Review 92：The hotel is set within an industrial feeling area and does not give the impression of a hotel when you arrive. The whole place felt more like a council building. We had to walk past a lot of board/conference rooms to get to our room which were being hired out for various functions like speed awareness training and so made us feel like we weren't staying at a hotel. This also meant that we had quite a walk from the breakfast room and entrance to our room which was hard work as i am disabled. We were told that there was a restaurant but the restaurant area was closed for renovation work when we looked for it and there were no details of menus in the room so we decided to eat elsewhere. A sign in the cafe area said that the hotel was listening to past recommendations and now provided a turn down service but this never happened during our stay! We were given various passwords for the wifi but didn't need any of them as the wifi was not secure, signal was poor so didn't use it.
Review 93：Our bed was very comfortable and the shower was good with plenty of hot water (although it was tricky to use). We only had toast and cereal for breakfast but this was very nice. There was plenty of parking too.
Review 94：building work was taking place at hotel which made it difficult to access the bedroom blocks there was no mention of this when i booked and this should have been notified
Review 95：Bar menu and restaurant menu quite restricted. Hotel hard to find not easily found in the dark.
Review 96：Clean, tidy even though there was work going on near by. I asked if the vegetarian pasta dish could have chicken to it and they did and it was one of the nicest meals I've had.
Review 97：There was a very nice bar, but when we came in late in the evening we were told we could not have a drink even though there were members of staff around that could have served us.
Review 98：The room was a good size although the size and positioning of the shower head meant you drenched the floor. It was a good breakfast.
Review 99：Between schools and construction site a little difficult to find.
Review 100：Very convenient for my business needs. Food was good though waiting on staff were young and inexperienced. It is a conference/events hotel so not really luxurious. Good sized room and shower.
Review 101：There were a couple of problems which were bought to the attention of the staff during our stay, such as a defective radiator valve which could not be turned down. On the Sunday the room was not cleaned to the same level as the other days. The breakfast on Monday was in another room where there was no staff in attendance. The signing to the hotel could be better.
Review 102：The hotel was nicely laid out with good facilities for our needs for the stay.
Review 103：The bar food was excellent and the cost of drinks was exceptional for a hotel. The check in was quick and easy and the room itself although not large, was more than adequate for an overnight stay.
Review 104：The room we were given was a twin after we had booked a double but the hotel moved us and upgraded is so no problem there. Breakfast was a little basic
Review 105：Having arrived later in the evening due to traffic the kitchen agreed to take our dinner order even though the kitchen was usually shut at that time.
Review 106：I found the staff to be rude. The room we had was rather small. There was a wedding going on so we had to sneak pass through the breakfast room. We couldn't go to the bar because the wedding took over. I'm glad we took the last minute decision to change from standard double to excecutive double. God only knows what the standard looks like. However we will return for a chance to see what the suite is like :)
Review 107：I liked the feel to the place.
Review 108：It was in a starve location and behind a school but that was the only thing that we weren't keen on
Review 109：A beautiful hotel, lovely staff and very clean and comfy
Review 110：the christmas tree in reception. much much to early really .
Review 111：The place was great to look at and the staff were very friendly and honest so would recomend this hotel to friends and family .
Review 112：The receptionist who booked us in explain nothing about the hotel or times of meals lucky we had stayed there before. She was more interested in talking to her friends who were behind us in the queue
Review 113：It was very convenient just around the corner from where our daughter and family live
Review 114：Lovely building in the middle of a university. Walking into town centre was about 3/4 hour walk. The last part of the walk back was in pitch darkness.
Review 115：The breakfast was lovely
Review 116：To access our room we had to walk through a wedding reception. We were disturbed by wedding party guests throughout the night.
Review 117：Ambience of the place was great. Excellent breakfasts
Review 118：Nothing we did not like; it was all exceptionally good.
Review 119：Staff excellent over and above our expectations. Hotel great excellent breakfast and meals available in bar..
Review 120：I had booked a twin room as was with my daughter but room had a double bed, however this was corrected after i rang reception.
Review 121：Friendly staff room very clean
Review 122：I rang the hotel several days before and explained I was disabled butnot a wheelchair user but I did want either a ground floor room or neara lift. I booked a twin room as was travelling with a collegue.The leastwalking the better and no stairs.I Was told I would be given a twin roomnext to a lift.On arrival it was not very welcoming and I was made topay before seeing the accommodation. I was directed to the lift .Onalighting from the lift I had to walk through two or three corridorsbefore finding the allocated room 33.I opened the door and was facedwith a double bed????I Knew that I could not manage my luggage thisdistance and I did book a twin room. There was a ground floor room whichwas a twin but you had to walk up a flight of stairs to get to it???? Idecided to ask for a refund and look for other accommodation. This wasaccepted by the receptionist and had to then have all the upheavel offinding accommodation for the night.I Did notice that the ground floorroom did have a disabled lift at the side of the stairs but was onlyusable by a member of staff. I realized that in this instance shouldthere be a problem or everytime I wanted to leave the room I would haveto call a member of staff and in an emergency I would have beentrapped.The hotel clearly did not look at the booking form andcompletely ignored my telephone requests.I Am not a happy bunny and thetime spent sorting this out ruined my day and I could not keep myappointment for that afternoon.
Review 123：my room was next to the fire doors in the corridor .... Bang bang bang a lot as people went through .... A little disappointed as the hotel looked half empty.... So there must have been better rooms available.
Review 124：Clean, tidy, bar meals.... So I didn't have to leave. Buffet breakfast great.
Review 125：Shower a bit broken, weekend breakfast didn't start til 8 and there was no option to get it earlier, just a breakfast bag of pastries and fruit which was a bit less than the usual hotel brekky!
Review 126：Lovely friendly staff, small but comfy room, tasty food in bar
Review 127：Only let down by poor cleanliness in bathroom, stains all around sink(tea?), one small towel had make-up stains in the middle and loo cleaning brush was filthy, main carpet in room very stained.
Review 128：very helpful staff, excellent bar snacks/brilliant breakfast, good location for channel tunnel,motorways etc
Review 129：The tap in the bathroom in room 01 leaks a lot
Review 130：The hotel itself is very beautiful with so many lovely rooms, breakfast was great, wide selection and choice.
Review 131：I was asked to pay on arrival. Why, when the booking was guaranteed with my credit card? Embarrassing to have the room rate announced in front of my friend, for whom the trip was part of a birthday present. The corridors were full of litter when we arrived, and still like that the next day. The function rooms, which had glass doors, were left as they had last been used - empty cans on window sills, litter, etc. Bar staff were very casual and inattentive - much more interested in their own chatting than serving anyone.
Review 132：Convenient location for motorway.
Review 133：WiFi was slow
Review 134：Great value for money. Comfortable bed. Good bathroom. Breakfast was really good. We asked for porridge, which was not on the menu, and we were made one of the best plates of porridge. We were even asked if we wanted it with or without salt.
Review 135：Nothing
Review 136：Hotel situated in lovely well kept grounds, hotel looked very posh with a modern feel to it, we stayed in presidential suite and we loved it, very comfortable. Would return again
Review 137：We only had the time to stay one night!
Review 138：The building looked amazing, full of character on the outside and quite modern in the inside. Plenty of parking space, very comfortable bedrooms, I had a great night sleep. then there is the shower! brilliant way to wake up and prepare for breakfast. Staff were great from booking in to booking out. and all for £57 for the night - :-)
Review 139：Breakfast was in a smallish room with not enough tables for the ammount of guests, having to wait while a table is cleared.
Review 140：Bar and staff very friendly