Best Western Gatehouse Hotel

Best Western Gatehouse Hotel descritpion

Best Western Gatehouse Hotel sells fast on our site. Situated only a mile from the A14, The Gatehouse Hotel is a Georgian house set in beautiful gardens stretched over 3 acres, just minutes from the center of Ipswich.
Recently refurbished, all rooms are light and spacious with private bathrooms and some have garden views. Rooms offer flat-screen TV with satellite and high speed wi-fi internet access.
Enjoy an excellent meal in the restaurant, which holds an AA rosette award, serving local produce in relaxed surroundings with original features. At lunchtime, a bistro menu is offered.
The Gatehouse Hotel provides an ideal base from which to explore the bars,theaters and cinemas that Ipswich has to offer. Guests may wish to walk along the historic waterfront in the town.

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Facilities of Best Western Gatehouse Hotel

Outdoors ：Grounds

Pets ：Pets are not allowed.

Activities ：Golf Course (within 2 miles)

Food & Drink ：Restaurant | Bar | Breakfast in the Room

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free private parking is available on site (reservation is not needed).

General ：Newspapers | Non-smoking Rooms | Facilities for Disabled Guests | Heating | All Spaces Non-Smoking (public and private)

Languages Spoken ：Slovak | English | Czech

Reviews for Best Western Gatehouse Hotel

Review 1：My room was very hot and I needed to find the fan and have this on all night as I couldnt open a window or turn the radiator down.

Review 2：My room was very nice and quiet and although i arrived very late once i managed to let the staff know i had arrived they were really nice. Excellent breakfast cooked to order.

Review 3：Room was small...adequate but small. Bathroom was full of mildew on ceiling - bad ventilation. Shower drainage was poor - water up to your ankles whilst showering

Review 4：Lovely location - a bit out of the way but therefore quiet

Review 5：I would highly recommend this hotel. The room I stayed in was away from the main hotel. I had booked a single room but was given a double room at no extra cost. It was spotlessly clean and very comfortable.The staff were very friendly and helpful. The breakfasts were delicious and hot. I would definitely stay there again.

Review 6：Loved the building - lots of character. Staff very helpful and friendly and room a good size. It was a twin on the ground floor which had disabled facilities (which we didn't need) and the bathroom was quite big, possibly to take a wheelchair. We only had evening meals during our stay, but they were excellent - good chef. Just one thing - could do with somewhere to put shampoo in the shower!

Review 7：When I took a shower after I arrived I saw three (3) cockroaches come out of the drain. I informed the staff and was told that it was just inspected! We don't know if anyone came on to address the issue.

Review 8：The good menu and staff were very good.

Review 9：The bed was tired, the mattress thin, and the bed linen poor quality. Water pressure in the bath taps was good, but the shower hadn't been told... ...it was pathetic and the temperature was unstable, possibly dangerous, as I had to jump out of the potentially scalding flow a couple of times. Also, breakfast as an extra makes it a pricey B&B compared to others in the area.

Review 10：Property and location good - lovely grounds. Friendly staff, rooms very good size and clean. Dinner was great value and very good, too.

Review 11：Second day of stay receptionist was rude and ignored me. After my partner had said good morning, replayed to her but ignored me when I said good morning

Review 12：Property ,location and style of house

Review 13：Breakfast was not very organised, I would have been very disappointed if I had chosen continental style with the limited choice of fruit and pastries. Cooked breakfast was very nice, but service less efficient than expected. For example, Milk not brought to the table for tea/coffee, no sauces available, juice jugs not refilled. However there only seemed to be 2 staff covering the waiting on tables and checking people in & out so this may well have been the reason

Review 14：Nice room - not huge but comfortable. Quiet location

Review 15：Given a room outside the main hotel. The entrance to the bedroom had been left open with a light on, so there were loads of moths and bugs (my wife has a phobia of moths). No fridge, no aircon. Very small room. Noise next door. Expensive breakfast.

Review 16：Friendly staff. The price was ok although surprised there was no aircon or fridge!

Review 17：ROOM 5. Bathroom door would not close or lock and bedroom door rattled until a wedge was was put in. mattress sagged in the middle

Review 18：very good cooked breakfast

Review 19：Ipswick. The hotel was a bit tired.

Review 20：Very helpful staff. Bathroom with full bathtup and a seperate shower. Very quiet location. Large, but somewhat unloved grounds.

Review 21：Out of date Manuel regarding room service says you can get snacks 24 hour service sleep in night porter, no bar food inbetween restaurant times,

Review 22：Location,

Review 23：Extra pillows in wardrobe, didn't find them till next morning after a bad night sleep on the 1 pillow. Bathroom a bit run down and needs updating.

Review 24：Breakfast was good.

Review 25：The room had no ventilation and was therefore very hot. To be fair though an electric fan was provided.

Review 26：The friendly, helpful staff and the traditional style of the building and rooms.

Review 27：My bedroom (Room 9) was a little small but this is not so much a complaint as an observation

Review 28：Value for money comfortable hotel. Excellent breakfast. Very friendly and efficient staff. No excellent score given apart from the breakfast but no criticism implied ie the hotel was not a 5 star one but for what it was there was no reason to complain, and your staff were helpful and efficient.

Review 29：We were in 2 single rooms.One room only had a small window and was quite dark. Bathrooms a bit cranky, maybe due for refitting, but worked and had been cleaned.

Review 30：The food was beautifully cooked and can be highly recommended. The staff were very friendly and helpful, particularly Viela

Review 31：Our bathroom was extremely small considering our room was classed as a de-luxe room.

Review 32：All the staff were extremely helpful and friendly. The food was very good. Parking was also first rate.

Review 33：Bedroom could have been slightly larger. A little cramped.

Review 34：Easily located off major routes but remarkably quiet with extremely friendly and efficient staff.

Review 35：Bed was a bit too hard for our liking, cheap coffee which is always disappointing.

Review 36：Lovely spacious room, well equipped with loads of character preserved.

Review 37：The rooms were very hot even with a fan. Would have liked a bath in our room. The bathroom was very small.

Review 38：Lovely grounds to walk about and great breakfast.

Review 39：No kingsize bed. The double bed was uncomfortable as some of the springs were almost protruding through the mattress.

Review 40：Good hotel in quiet location. Very helpful staff.

Review 41：The wifi speed was slower than 3G

Review 42：The relatively small hotel is located on a road that is now effectively closed to traffic. It used to be the main road out of Ipswich to the west. It's now the quietest hotel in Ipswich.

Review 43：The Mira shower made us laugh as it was very noisy but it was powerful & plenty of hot water.

Review 44：Lovely grounds & was very quiet The food was very good The bed was very comfortable & slept well

Review 45：The internet was limited to one signing in code per visitor. When I arrived I used my phone to check my emails but found I could not later use the same code for my laptop.

Review 46：The dinners were fantastic with changes made to the menu every evening.

Review 47：Shower waste was partially blocked. Room was initially provisioned with 3 hand towels and only 1 large towel.

Review 48：Lovely grounds ideally located for Ipswich and surrounding area.

Review 49：The bed was broken so I was laying bent up. The bathroom was mouldy. The building was beautiful but we were dumped in an extension which was poorly built and clearly an add on. Sorry but never again

Review 50：The setting was picturesque

Review 51：Our mattress was like sleeping on a cardboard box.

Review 52：We like staying at character properties. My husband was recovering from a hospital stay and the staff went out of the way to make our stay special.

Review 53：The Hotel was in a good location with ample parking, our room was spacious with a comfortable bed. The staff were friendly and helpful and the food was excellent, so it was nice to be able to have an evening meal at the Hotel.

Review 54：It's not a complaint as the hotel is an old country home and therefore creaks a lot. We therefore heard the people in the room moving around

Review 55：The food was fabulous! After a 5 1/2 hour journey around the M25 we were delighted to find the restaurant open and welcoming. The menu provided a wide choice and the food was delicious

Review 56：Our bathroom was overdue a refit, the shower cubicle was dirty, cracked & very old.

Review 57：The peace & quiet, the lovely room. The chef & his skills were outstanding, as was Bev our waitress. The fact that our room & the restaurant were so close! Like home from home.

Review 58：I upgraded to deluxe room but I would not describe the room as deluxe. The bedroom itself was small. The bathroom was small, dusty and the shower had buttons missing. The room did has cobwebs in and the surfaces and guestbook was sticky from previous customers.

Review 59：Period of property Location of property was close to town but felt like you were in countryside.

Review 60：VERY small room - and after hard long day's work - we were both looking forward to relax in a bath - to find only a small shower cubicle with mira turned up highest to get any warmth

Review 61：one soft chair for two. flush not working properly facilities not as described tv only terrestrial when we wanted ITV3 no bath robes until we asked ground floor room with no view we like to sleep with window open - people passing immediately outside fine dining menu not very special

Review 62：parking

Review 63：Friendly staff. Property built in 1756 and retained much of the charm expected with this. I would happily forego many of the 'benefits' of hermetically sealed modern boxes for this.

Review 64：We stayed for 4 nights and on one day our room was not serviced. When we returned late in the day the beds had not been made and wet towels were still on the floor. The problem was very efficiently sorted by Emily who was on duty at the time.

Review 65：Location and food!

Review 66：Parking a bit limited and you would need to drive to most places of interest, OK for a short break.

Review 67：Lovely hotel, clean, good food, staff were helpful.

Review 68：Food was not too my liking it was 4 main dishes and a very very old traditional menu. Need to modernise on the meals a bit.

Review 69：All services were what you would expect and they did well for a last minute booking

Review 70：Difficult public transport to town. Very old hard bed and pillows and one too small duvet. No airconditioning. Worn bedding and towels. Off hand nature of most of staff

Review 71：Hotel was quiet. Breakfasts, all but the last day with trainee chef were excellent. Parking and wifi good.

Review 72：Beds hard and noisy. Continental breakfast selection poor.

Review 73：Friendly receptionist, who also served in restaurant. Good dinner. Some lovely architectural features around the building.Moderately

Review 74：We were not allocated the rooms booked. However, as the stay was a birthday treat for my sister, I chose not to make a fuss.

Review 75：The staff are extremley friendly and the building has character. The meals and dining room service was excellent.

Review 76：The shower! No power - impossible to wash my hair. Appreciate age of building may be an issue but it really needs sorting out. Sink also seemed low. Bar area is too small - may have spent more time (and money!) there if more welcoming and comfortable

Review 77：Attractive building with all the internal wooden panelling. Light spacious room and ensuite. My gluten free needs met. Appreciated chef adding additional gluten free option to starter menu. Food delicious and different choices each evening for dinner. Staff great. No issues with wifi. No problem with parking

Review 78：We waited quite a time for the evening meal to arrive (kitchen staff shortage I believe), but the situation was resolved to our satisfaction.

Review 79：The staff were all excellant - the meals were of good quality, especially the breakfasts which were outstanding with a good variety of chose.

Review 80：Lovely meal but over an hour wait for main course. Sorted out by waitress who was very nice.

Review 81：Nice room & really comfortable bed. Helpful staff all made for a relaxing night away.

Review 82：The rooms were a bit small but as we arrived late and only slept to leave the next morning it was fine. It was a double bed - comfortable but maybe a bit narrow for two tall, more mature people that we are

Review 83：The hotel is easy to find, staff personal and friendly, helpful and efficient. Lovely, cosy house, beautifully kept and well heated. Peaceful, no street noises, lovely location.

Review 84：Being woken by the fire alarm which went on for ages as the staff had a problem turning it off. Std room much too small needed to upgrade to get a reasonable sized room.

Review 85：Staff - in particular Christy who could not have been more helpful. Comfortable and clean. Breakfast excellent.

Review 86：The mattresses on the bed were a little soft and creaked. The bathroom needed a little tender love and care.

Review 87：The staff were very friendly and helpful. The food was excellent.

Review 88：The buildings were a very charming old style, this is great.... I wish they had 2 things... some brochure about the history of the facilities and better information about the businesses in the area (eats and activities). I discovered a local team was playing football just up the road and was too late to see the whole game and the staff was puzzled at first of what pub to have a burger at but eventually sent us to a very nice spot.

Review 89：Pleasant staff, very delicious breakfasts and dinners, My room was in the old stables and was super clean and comfortable.

Review 90：When booking the room I requested an upstairs room that I had stayed in before, On arrival I was given the key to a single story annexe, which was very cold and draughty (due to single glazing) there was no reason given as to why I wasn't put in the room that I requested

Review 91：I stayed here for the first time in November and was very impressed, on this basis I decided to stay again, this turned out to be a mistake

Review 92：Internet limitations for those working on vpn networks. Very small bar area and restaurant...more like bed and breakfast size.

Review 93：Staff friendly. Nice clean room.

Review 94：I was meeting a girlfriend for a naughty weekend away ! So booked a double room for two nights ! Breakfast was fab ! The bar and evening meal was fab ! And the staff were fab too! I live and work in Cambridge but all my family live in Ipswich / Felixstowe so it was a great place too stay !!!!!!!! Will defo stay there again .

Review 95：The staff didn't seem to know what they were doing, the receptionist told us paying by cash would be a problem as she had no change, she then had to get someone else to tell us where our room was as she didn't know. We then went to the bar which had nobody serving, we had to go find someone to pour drinks and then tell them how to as they didn't know how to pour a pint, service was poor.

Review 96：The hotel room was lovely and clean, bed was comfy and nice enough, the main house was beautiful too, it was a lovely hotel.

Review 97：The TV was tiny relative to the room size but given all the good things about this hotel it didn't bother us.

Review 98：Recently refurbished, large and spacious rooms, very friendly staff, superb breakfast, the best breakfast in years, what a great find!!!

Review 99：The only problem I had was that as it used to be a gatehouse/home there was nothing to insulate us from the sounds coming from the upstairs accommodation so having had a room located on the ground floor, the noise from the room above was very intrusive. Also, the cost of the optional breakfast was a little too expensive.

Review 100：The hotel was very charming and pretty and the room was also very comfortable and roomy. I thought the staff and facilities were excellent and I would recommend this hotel as long as you get a room on the upper floor.

Review 101：The decor was a bit out dated

Review 102：The woman who checked us in as well as served us at the bar and attended to me late at night when our key card stopped working was very friendly and helpful and made us feel very welcome.

Review 103：Bed a bit soft and uncomfortable but it wouldnt stop me returning, if the mattress was better the whole experience would have been 10/10 thanks

Review 104：Very clean, excellent powerful shower, great breakfast, helpful staff, quiet location, easy access, parking.

Review 105：Room was quite small and very stuffy overnight (we didn't want to open window as we were on the ground floor), and second set of towels hidden in the wardrobe which we didn't realise until other half had showered and dried off with hand towel (he left bath towel for me).

Review 106：Food was excellent - both evening meal and breakfast. Staff were friendly

Review 107：Would have appreciated a soft close outside door next to room 11 especially late in the evening & around 5.30 am . Maybe a notice would help for those inconsiderate people who let it slam & woke us up.

Review 108：Efficient friendly staff, clean comfortable room. Plenty of car parking spaces. Quiet location. Value for money.

Review 109：1. room was good in terms of space but bathroom was poor in terms of a) inadequate lighting; b) lack of frosted glass on window (and hence, dark curtain blind used all the time); c) the basin took ages to empty - which seems to indicate that the "outflow pipes" need to be cleaned and d) the shower did not really work. The room was Number 1 and we stayed 3 nights (over weekend) and I intend to write to management at some stage mentioning the above. observations

Review 110：1.great staff who really tried to help at all times. 2 great breakfast

Review 111：Small bar area. Shower wasn't very good - needed to be a stronger flow of water.

Review 112：Staff were very helpful and pleasant and the breakfast was excellent. We would certainly stay there again

Review 113：Where to start! We had a ground floor disabled-friendly room which was a good size. However, very dull decor, no pictures or colour. The bathroom had a dreadful musty/damp smell which the staff tried to deal with but simply masked it temporarily until the air freshener wore off. The the room backed onto the toilets in the hotel reception area, and there was banging doors and noisy hand dryers until very late at night and early a.m. We did ask to be moved but we were told that the only available room was next to a door which was also noisy and above reception so we would be no better off. Hence management know about the noise issues.

Review 114：Nice grounds. Good food at reasonable prices. The shower itself was very good.

Review 115：This was an excellent hotel well situated in a quiet location on the outskirts of Ipswich. Well connected just minutes from the A14 and also just 10 minutes drive to the town centre and marina.Well worth booking in for evening meals really superb dining in a pleasant restaurant. Fantastic overall value for money.

Review 116：We were on holiday and the breakfast times from 7.30 to 9.00 am were too restrictive on weekdays. Our bathroom was designed for disabled guests and we found it rather spartan. There was very little storage space in our room except for a wardrobe.

Review 117：The breakfast on the first two days. Thereafter there was clearly a change of chef for the next three days as the standard of cooking deteriorated substantially and most things were overcooked. The hotel location was good for visiting tourist attractions in Suffolk such as Sutton Hoo and Flatford Mill. Plenty of space in the grounds of the Hotel to park our car

Review 118：The way you spell travelling, in English it has two "Ls", or are you an American company! But you are running hotels in England.

Review 119：The hotel still had a feel of a country house.

Review 120：The restaurant staff that served during breakfast seemed almost completely untrained in their jobs. They didn't make me feel welcome and seemed to think we couldn't hear them talking very loudly in the kitchen.

Review 121：The roomwas asmall single room whic was OK, but it was a very hot day and night and with a small window and no air exteaction or air con the room was very hot and stuffy.

Review 122：Room was small and very hot.

Review 123：We liked the feeling of being away from the hurly burly. The building is beautiful. Enjoyed a quiet drink in the bar before retiring for the night.

Review 124：Toilet bowl not cleaned properly whilst we were there. Got blacker with water stain each day. Bed wasn't made up properly each day. Over the tap shower was useless and difficult to control the heat. Under the bed had a visably greyer tinge which could only be considered to be a pile of dust. Mattress very uncomfortable. Every small move you made affected the other person and the coils were grating. The edge of the mattress had no support at all and gave way on sitting.

Review 125：Front of house staff excellent. Stayed a few days and were made very welcome by regular staff. Deluxe room a good size. Quiet neighbourhood.

Review 126：The price of breakfast. I thought it was overpriced. The fact that you are not advised to drink the water from your en suite but there is no sign saying as much.

Review 127：The staff, the cleanliness, the grounds, the fact that the food was cooked by someone who knew how to cook

Review 128：Going home!

Review 129：Hotel was an excellent base to explore parts of Suffolk we hadn't seen before; eg Flatford, Pin Mill, Shotley Gate, Felixstowe etc. The staff were helpful, food was excellent and hotel was clean and comfortable. It's location made it a lovely place to unwind for a few days.

Review 130：Freindly staff who cant do enough for you, great food, cosy and homely Hotel, clean and a great garden and bar to sit in. Ideal for a one nighter passing through too as very near the A14 from Felixstowe.

Review 131：That the bar closed so early and their was not a big range of alcoholic drinks to choose from

Review 132：Loved our little room very much it did oversee the garden

Review 133：We arrived having booked through Booking.com well in advance (March). We travelled with my very immobile father who despite my request for a ground floor room was put up two flights of stairs - very dangerous for him. The reception at the hotel had not been passed the request - only the booking and money details - clearly the only thing that mattered. We had what must have been the worst room in the place. Tiny double which was hot, hot, hot even though a fan was provided. No way this should be a double room and the shower room was clearly a cupboard once.

Review 134：Staff fine and very helpful. Food good and grounds lovely.

Review 135：asked to move room away from the road ,manageress did so but wasn't happy . rooms were ok but need updating .

Review 136：excellent food

Review 137：Location and view from room was lovely . Nice and quiet room on its own. Staff very pleasant.

Review 138：Shower room on the small side

Review 139：The bed was so big and comfy and lovely and warm ...

The Fine Print

Please note that for bookings of more than 2 rooms cancellation/amendment policy will be 5 days. Any cancellations/amendments made to the booking outside the above time frames will be charged the full amount of the booking.Please note, the hotel reserves the right to charge your credit card for any damage caused to the hotel or hotel property.