Portofino
Portofino descritpion
Portofino offers en suite rooms with mahogany sleigh beds, free Wi-Fi and free off-road private parking. A patio area and garden are also provided. The A3 motorway is just a 5-minute drive from the accommodation, and Guildford town centre is only 2 miles away.
A flat-screen LCD TV and a private bathroom are featured in all Portofino rooms. Use of a shared kitchen is also provided, which includes a fridge, oven and microwave.
A buffet breakfast with cereals, toast, yogurt, bananas and juice is served in the dining room, and local restaurants, shops and pubs can be reached within a 10-minute walk.
Chessington World of Adventures and Thorpe Park are both about 25 minutes’ drive, with Legoland a further 10 minutes away. The 18th-century Palladian mansion of Clandon Park is 1.5 miles away, and Heathrow Airport can be reached in 30 minutes by car.
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Facilities of Portofino
Outdoors ：Grounds
Pets ：Pets are allowed. Charges may apply.
Internet ：Free!WiFi is available in all areas and is free of charge.
Parking ：Free!Free private parking is available on site (reservation is not needed).
General ：Non-smoking Rooms | Heating | All Spaces Non-Smoking (public and private)
Reviews for Portofino
Review 1：Not really a bad experience - but was a bit of a mix up with getting the keys to our unit - so had to waste a bit of our afternoon organising that .
Review 2：It was nice having an en-suite bathroom and full 24/7 access to the kitchen . It was also good that we had Wi-Fi . The bus to town comes by very close to the unit .
Review 3：Had to wait over 25 minutes for the owner to arrive even though I had told him what time we would be arriving. Only one light out of 3 working in the bathroom making it very dark. I informed the housekeeper but bulbs were not replaced. Nowhere in the bathroom to hang dressing wear while getting washed.
Review 4：Bus to town outside the accommodation.
Review 5：Noise from the next room at 0.15, prompted me to ask them to turn it down, not off. The aggressive NO! made us lock the door of our room. Bed clothes smelt musty, floor boards creaked, pipes vibrated and at breakfast, hunt the cutlery, indeed washed cutlery and other needs was the 'highlight'. Very poor indeed as an absentee owner meant we had no place to complain directly.
Review 6：Where it was in relation to our friends house, ideal. This is why we chose it.
Review 7：Hair clumps on bathroom floor. All help yourself, no staff, owner lived somewhere else. Cheap fixtures, fittings linen, bedding etc. Very unwelcoming and sterile.
Review 8：Not a lot
Review 9：This was just a house that was let out and NOT A BED AND BREAKFAST. There are no staff or owners based at the property. When booking it said breakfast was included but did not specify that it is a SELF SERVICE BREAKFAST. The sign said that there are yogurts, milk and orange juice in the fridge. There were cereals and bread in the bread bin so if you want toast make your own. Needless to say I skipped breakfast. The fridge was a mess with what looked like a permanent guests food. The sink was dirty as was the drainer and the kettle in my room which had a dirty black ring inside, I had to clearn it before I used it. I felt as if I was swatting in the property and felt vulnerable as I could hear other really noisy residents coming and going. I locked my door and stayed in my room. Generally the property was tired and maintenance was neglected. The towel rail in the en suit was missing and out of the three spot lights in there only one which was in the shower cubicle worked. The windows the bedroom did not close properly. Hand towel was not provided only a small bath towel that had seen better days. The heating is set on a timer and there are no controls in bedrooms so if you are cold you have to wait for the heating to come on. I asked the cleaner about this but she could not understand English. I will not be staying there again.
Review 10：Quiet location
Review 11：Host off site, would have liked to know that. DIY breakfast - all good.
Review 12：Clean. Easy - you need a precise arrival time as host is off site. Safe - the host is off site so guess that depends on the other lodgers.
Review 13：I did not enjoy standing in the rain for 15 minutes waiting to be let in - I booked on my phone and did not see the fine print which I now realise advises guests to call before arriving. It's not really a B&B. It feels more like staying in a student house share, with other people's toiletries in the bathroom etc. The toilet seat is cracked - ugh! Hygiene people!!! You pay for bed and breakfast but it is not really a B&B breakfast. It's self-serve toast and cereal. Not great for gluten-free diets, but for everyone else I guess it is convenient.
Review 14：The place is very clean, free parking is available and you can come and go as you please. There is a kitchen facility if you don't want to eat out. The bedroom is a nice size and the decor is good. Really lovely cleaning staff.
Review 15：As I travelled with my brother, we booked a twin room and got a double room instead, the wifi didn't work, there were no fruits for breakfast and only one knife. After my booking I sent an email to ask what I have to pay for my dog, no reply. After my stay I could see on the receipt that it cost me 10 pounds! To me Andrew seems to be someone who is not interested in making you feel comfortable but more in just earning money in a comfortable way - pitty!
Review 16：Very nice house in a quiet area, very nice welcoming from maid!
Review 17：The only real downside to this place is its location (not the best area to stay in) but very central to Guildford and parking is available.
Review 18：Really friendly accommodating staff. This place is excellent value for money.
Review 19：It's always full and because our trips are sporadic I carnt book rooms till last minute.
Review 20：Used several times always been good clean and acommodating.
Review 21：No person to welcome us. Arrived at house at about 7.30pm and no oneanswered the door, even though lights were on. Thought we had beenscammed. This was a late booking as we could not stay where we hadoriginally planned. So we had to find somewhere to access the emailconfirmation for a tel number. Luckily I had my laptop! We arrived backat the house and had to wait for 10 mins before owner arrived. Room wasok but door broken on shower and very impersonal feel!
Review 22：The shower cabinet was half broken. the pay was confusing as initially thought credit card is for confirmation only but acctually deducted money without my further involvement
Review 23：It was a nice house
Review 24：Some maintenance issues lights not working and minor decoration required
Review 25：Very good size room with good on suite and all at a very reasonable price for the stay
Review 26：Broken toilet seat cover, oven with burnt odor when heated up, broken tiles in bathroom, person in charge not-contactable
Review 27：Bright and roomy house with basic cooking allowed
Review 28：Had to wait a while to be told which room I was in. The shower door was off its hinges. There was nowhere to put soap/shampoo when showering. No cooked breakfast.creaking floor boards,the towels needs softner
Review 29：peacefull sleep,need more than one pillow on beds
Review 30：Decor a bit tired, noticed a few stains on the walls & ceilings. Also, bedding had what looked like bleach stains. Owner/manager appears to have minimal involvement - appeared at the property to hand us key and a brief show around then disappeared. Breakfast is help yourself in the morning. Didn't really feel like a business, more like a shared accommodation house. Seems an easy way to make money without much effort! Suited to travellers.
Review 31：Comfortable bed.
Review 32：There was nobody we could talk to, nobody knew anything about buses to the city. Just a lady was there for some minutes who was cleaning the room... Not even there was somebody we could pay the bill for our room.. very bad service!!!!
Review 33：The use of the kitchen if and when you needed it was brilliant. When you are travelling on your own, its nice to be able to eat in without a take away.
Review 34：Some of the furniture was a bit out dated but still perfectly functional. Eg. The tv
Review 35：Although I actually ended up spending a night in a cell, from the brief time I was there it was very homely and we were made welcome straight away. I was told by my mates it was a good sleep and despite it being quite far from town was in easy walking distance even when intoxicated. And only costs a tenner in a taxi to the town centre. Overall very clean and tidy. (Portofino, not my police cell. that was horrible)
Review 36：Because, unlike other B.& Bs we have experienced their was nobody living in the house and that to us was a little strange, so initially it felt a little cold and very emplty in the house. When we came back from the wedding the house was much warmer and it was nice and warm when we woke in the morning so that was good. Just a little off putting as nobody lived there full time.
Review 37：The location for us plus the bed was comfortable and room clean and ensuite.The gentleman who greeted us was very nice and helpful also the person I e-mailed about coming in early and for taxi numbers.
Review 38：No clean sheet or towels for 3 days..& majorly creaky floor board, was frighten to walk around in the room for fear of waking the house up!, every step made a loud noise.
Review 39：Nothing
Review 40：Very good location, easy to find from the M25, nice area. I am very pleased with my stay because I arrived later than expected and it wasn't too much of a problem. The house is lovely, it was warm and very clean. Got a bigger room with a bathroom and toilets. Definitely good value for money, I highly recommend it. The bed was comfy and the bed sheet was so soft! I felt like home which was great because I needed to relax right before a huge meeting on the next day. Self served breakfast/facilities in the kitchen were good as well. Thanks again :)
Review 41："Do it yourself breakfast" Lumpy bed Noisy Smelly towels. No hand towels. Difficult to rate staff as we only saw him for about 4 minutes
Review 42：Being able to use the kitchen. Dog friendly.
Review 43：Had to wait a while to be told which room I was in. I didn't need a double and single bed. The shower door was off its hinges. There was nowhere to put soap/shampoo when showering. No hand towel. No cooked breakfast
Review 44：The communal areas (ie kitchen, garden, etc) are well-kept and it's easy to chill out or help yourself to facilities. The rooms were spot-on. I liked being left to my own devices - but I could have easily got in touch with the owner if I'd needed to. The location was convenient for the event I was attending.
Review 45：I would have liked to have known that the owners did not live at the property, which made communication with them difficult (Before my stay I phoned them three times and requested a call back, but never got one) and booking in a little inflexible. Also therefore no-one to converse with and get inside tips from.
Review 46：Nice airy property in a quiet street. Owner very friendly.
Review 47：I had very poor phone service - would have been awesome if there was a landline available. I also couldn't figure out how to change the channel on the tv - perhaps the battery was flat in one of the remotes? Barely watched it though :)
Review 48：How relaxed and open the owner/manager was regarding the time I arrived and how he helped put my mind at ease with my car when it was time to leave. Very relaxed and inviting. The other guests I rarely saw and those I did were very friendly. The location was very central to where I needed to go for work, and had a bank and shops just down the road, so that was a big help since I was relying on public transportation.
Review 49：Not enough pillows Cramped room due to a single bed as well as the double Towels were a bit small Lawn long and garden out of control
Review 50：Comfortable bed
Review 51：-No one there to welcome us when we arrived, although we called to announce our approximate time of arrival. - Lack of maintenance of the house and the garden. - Had to make ourselves the included breakfast + washing up
Review 52：passage, kitchen, quiet surrounding
Review 53：There was nobody to let me in when I arrived.Had to wait on the doorstep.The cleaning could have been better.If you`re going to have mirror top tables they need cleaning.The bedding has seen better days-one of the pillow cases had a hole worn in it it was so old and thin.The bannister up the stairs was a serious health and safety concern,it was detached and coming off and only placed on it`s posts.It wouldn't have helped/saved anybody falling!And the headrests on the 2 yellow chairs in the sitting room were filthy.Walls were paper thin so you could hear everything from the room next door,showering and everything!
Review 54：It was ok for one night.
Review 55：Bus stop just outside, though takes a circuitous route back to Guildford centre (20 mins). Taxi from station approx.£10. Ridiculous ornate lamp shade for repetitive hand banging. Shower needs soap dish, larger more luxuriant towel would be nice. Bed duvet needs renewing.
Review 56：Self-service breakfast is wholesome and healthy. Room and bathroom clean and spacious. Quiet suburban location with good access to an Indian restaurant, Thai/chinese takeaway, decent chippy and a service station for a sandwich or cash machine.
Review 57：Non-resident proprietor. Noisy house with creaky strip floors. Much sound transmission. Hostel feeling. DIY breakfast. Untidy gardens. Lack of finishing touches to appointments of the building. My wifi wouldn't work.
Review 58：The fact that repeat users were there who liked the freedom and simplicity and the value for money..
Review 59：Some of the fixtures and fittings in the house require some work as they are falling apart. I stress this is probably being nit picky, but for the price, I have nothing bad to say. :)
Review 60：A good room to stay for the night and very cheap.
Review 61：Great place. Enough space. Friendly host. Little far from sports centre, but had my bike luckily. Only thing: it hurt me to see the trees in the garden which had been cut. Was that really necessery? Live and let live, as far as possible.
Review 62：Lovely place to stay. Bedroom (twin) was very comfortable. Staff were lovely great communication before during and after stay.
Review 63：Breakfast any time, towels provided, free and fast wifi
Review 64：Creaking floors when in one of the ground floor rooms,however I was working nights
Review 65：Room 2 is really good, and the house is nice an peacefull
Review 66：For the purpose of my trip, this Bed and Breakfast was perfect. It was in close proximity to Shops and Petrol Stations.
Review 67：Room needs updating. Very basic.
Review 68：Very pleasant owner
Review 69：Was unable to access the accommodation!!
Review 70：Nothing, even the garden was overgrown. Disaster and one that is being followed through with Booking.com
Review 71：small domestic problems such as non working light fixtures and not enough fridge and freezer communal space
Review 72：flexibilty good value for money
Review 73：Very clean nice people excellent value
Review 74：Nothing fancy, but clean & comfortable & served the purpose of our visit.
Review 75：No one about but felt comfortable
Review 76：little to criticise Very pleased
Review 77：Owner didn't turn up to let me in and his mobile was on voicemail. Had to ring Booking.com to ask for help!
Review 78：Good atmosphere and freedom
Review 79：Close to venue
Review 80：No spoon in bedroom to stir coffee
Review 81：Freedom, felt like being at home
Review 82：Missed the touch of having someone at the premises to host.
Review 83：Convenient to my location
Review 84：Kettle on the floor in the bedroom and would have liked 2 pillows on the bed.
Review 85：Been able to have my breakfast when I wanted it.
Review 86：Cobwebs in the room and dust under the bed Very basic breakfast
Review 87：Andrew is friendly and accommodating Big room Use of kitchen in the evening
Review 88：Quiet , great place as a base . Clean functional accommodation with good kitchen facilities. Spacious. Very dog friendly
Review 89：It´s not really clean.
Review 90：It´s a practical and affordable option
Review 91：Poor noise insulation. Nothing felt especially clean.
Review 92：There was a pub nearby- I was able to spend a few hours there waiting for bed time.
Review 93：a bit too far away from guilford.
Review 94：quiet. clean. good facilitiew
Review 95：Nothing.
Review 96：Quite room and good facilities.
Review 97：Other guests making too much noise late into the evening
Review 98：The cleanliness of the place
Review 99：Location to where my course was being held, good value for money,made to fell a home.
Review 100：a house with no identity it felt like a students' dormitary
Review 101：Price large room kitchen linked up with dining room patio quietness
Review 102：Small TV, no staff on ground.
Review 103：The large rooms, kitchen self service had everything we needed- especially the microwave to warm my baby's food, quiet environment, neat house.
Review 104：Facilities a bit run down. Door to the room that I had almost needed a locksmith to open. Shared bathroom was sparse, bit worn out, but clean. A lot of noise from other guests arriving and leaving also.
Review 105：Price was good, always Clean, quite comfortable - heating and hot water were good.
Review 106：I paid by credit card, asked for a receipt to be sent to me as i was travelling on business, sadly they never sent one!!
Review 107：Lovely place to stay, nice and quiet, well maintained. Clean and Comfortable
Review 108：A seat in the garden would have been nice, maybe there are some in the summer months.
Review 109：It was surprisingly quiet and we liked having access to the garden. Having windows that opened wide was a plus.
Review 110：The black mildew behind my bed, the old bedding. The lack of decent shower facilities, the lack of a wall mirror in the bathroom to shave, so I had to resort to using the shower facilities in work. The breakfast offering was a joke, 2 loafs of bread left to help ourselves. No table set for breakfast no one around to assist or provide a service. Just about the worst B&B I have been A very bad experience.
Review 111：Cheapest option in the area
Review 112：Only slight criticism was that the rooms were so hot but will definitely stay here again.
Review 113：Very friendly welcome. Very clean, tidy and modern. Comfy beds and great that can choose to cook own dinner if want to. Going back in a few days.
Review 114：The floors are extremely squicky and walls very thin every single movement or speech could be heard. Decoration looks nice , but the B&B needs a thorough clean (loads of salt/soap stains, wall marks) and refreshing. Unpleasantly surprise by the lack of reception, had to call the owner to get us in. Lack of toiletries and mags in the room. Overall the owner needs to put an effort , since other hotels-b&b come at about the same price and more centrally located.
Review 115：A nicely located B&B , with a bus stop just outside , carpark , Wi-Fi, breakfast (self service) and facilities for cooking
Review 116：Wifi a bit slow. Would prefer a ' no breakfast included' option as it was very basic and just self service (and cleaning!!)
Review 117：Most affordable option in Guildford if you don't count youth hostels.
Review 118：I reserved a twin room.. In the event there was one double bed and a single bed with a dreadful mattress. I took this and let my husand take the double bed, the mattress on the single bed was very uncomfortable indeed. There were no staff in the house - you just get a key for your room and a key for the front door - not good.
Review 119：Ensuite was nice to look at but the bulbs were out in the bathroom and there was no one to tell.
Review 120：- Very poor breakfast - check-in very difficult. No bell to ring the door. we waited quite a while to get in. Had to make several calls in order to get in. - bad bedding (matras)
Review 121：Good price
Review 122：It was not a B&B! Nobody lived on site, breakfast was self serve from the cupboards. Had to leave a message on an answer phone to say I was ready to arrive and nobody got back to me for over 30 minutes, hence I was waiting around.
Review 123：when we arrived we were greeted by the young decorator in his overalls and shown to our room. The room was just about adequate except that I had to find our decorator friend and ask for onother towel also another mug. The room was reasonably clean but no carpet. before my Wife could shower I had to re-hang the door. The breakfast was a joke and self service, okay if you fancied stale cereals and seedy bread for your toast, NEVER AGAIN
Review 124：not A lot.
Review 125：the host was more than happy to help with any queries The bed was amazingly comfortable Was warm and cozy Despite the rooms being close there was no audible noise from other rooms Room was spotless
Review 126：The guesthouse says to call them 30 minutes prior to arrival we called them an hour before and leave a voicemail. When we arrived no one was home we kept calling the number advertised on booking.com but there was no answer. After about 45 mins 3 guests staying in the house gave us the owners wife's phone number. They said we should be able to get a hold of someone. When I called she was rude and was more concerned about how we got her number then the fact we couldn't get in. It was over an hour when the owner came. He didn't apologise just said that his phone was forwarded so wasn't sure why it wasn't working. The house is not a guest house it's a house converted into 6 bedrooms more like staff accommodation. Breakfast is self serve (bread / yogurt / milk & OJ) if there is anything there. The towels in our room smelt disgusting and we only had one cup and spoon for two people. During our stay other guests turned up who also had to wait and during the week they have workers staying so on Sunday everything seems to be stocked for them .. The area is safe and close to town centre but the fact they leave the keys for every room in the kitchen drawer amongst the sugar and coffee creame is not safe at all.
Review 127：It wasn't a bed and breakfast - you were given a key to the houses and allowed to help yourself to a limited breakfast. There was no host present and nobody to complain to, and nobody to get local information from.
Review 128：The house was clean
Review 129：The decor was tatty and although reasonably clean, it felt abit grubby e.g. mould around the shower, dirty curtains in kitchen etc. Quite basic, abit more like a hostel than a B & B.
Review 130：The location was good for Guildford Town Centre.
The Fine Print
Please contact guest house before arrival to confirm check-in time. Guests are required to telephone the accommodation 30 minutes before arrival.