Sandgate Hotel
Sandgate Hotel descritpion
Overlooking the beach and the Channel, the Sandgate Hotel offers modern facilities in a Victorian building. Rooms with both wrought-iron balconies and free Wi-Fi are available.
Most of the rooms have sea views. Decorated in an up-to-date style, they all include a TV and a fully-tiled private bathroom.
The Sandgate offers modern English cuisine, including a full English breakfast and Sunday lunch. Meals and drinks can be taken on the terrace overlooking the sea.
The hotel has both a lounge and a bar and provides a range of entertainments throughout the year, including live music.
Just a 20 minute drive from Dover, 10 from the Channel Tunnel and 25 from the Eurostar at Ashford International train station, the Sandgate Hotel is set on the picturesque southern coast of Kent.
Recommand
Low rates——No booking fees • Save money!Best price guarantee — enter dates to see these prices!
29 properties in Folkestone——Including hotels, apartments, villas and more.
Manage your bookings online——Sign up for a FREE account·View a single booking.
700 independent reviews——We verify all reviews from guests who've stayed at Sandgate Hotel. Find out more about Booking.com Reviews.
The staff speaks English——Sandgate Hotel's staff speaks:English
Booking is safe——When you book with us your details are protected by a secure connection.
Facilities of Sandgate Hotel
Outdoors ：Terrace | Sun Deck
Pets ：Free!Pets are allowed on request. No extra charges.
Activities ：Golf Course (within 2 miles)
Food & Drink ：Restaurant | Bar | Breakfast in the Room | Restaurant with Dining Menu | Special Diet Meals (upon request)
Internet ：Free!WiFi is available in all areas and is free of charge.
Parking ：Free!Free private parking is available on site (reservation is not possible). | Free!Free public parking is available at a location nearby (reservation is not possible).
Services ：Room Service | 24-Hour Front Desk | Meeting/Banquet Facilities
General ：Newspapers | Non-smoking Rooms | Family Rooms | Elevator | Heating
Reviews for Sandgate Hotel
Review 1：Very noisy - Christmas party in that evening so restaurant not available for dinner and was not advised in advance. Facilities a little old and worn.
Review 2：Great location; opposite sea, easy walk to browse antique shops in town. Staff very friendly and easy to find - close for early morning crossing on euro tunnel.
Review 3：The scruffy uncared for bedroom was not fit for purpose. The damagetoilet unsecured to the floor, dirty loose seat and unattached flushchain. Bed was old with soiled pillows and cases, stained cushions pluswonky head board. The draw front came totally away in my hand whilsttrying to open the chest of draws. Bloody disgraceful at £60 a night.Time to get out!30 Minutes booking alternative accommodation the besttime spent in this hotel room sadly.
Review 4：Location is very lovely.Staff where helpful.
Review 5：squeaky bed, you could hear the people walking in the room above, windows not very tight (one of the holes was actually covered / filled in with a paper towel.
Review 6：location was great. People really nice.
Review 7：Broken taps, the shower attachment in the bath was broken too, cold bedrooms with no double glazing: wind blowing the curtains, can feel the springs in the mattresses -in need of repair and updating.
Review 8：Staff friendly
Review 9：The bed was very uncomfortable with lumpy mattress and very hard flat pillows. Bathrooms are tired and the tap on the sink was broken. We had Christmas dinner and it was terrible
Review 10：Great sea view and able to take our dog with us. The young staff were very helpful and the day manager was lovely
Review 11：Double bed extremely uncomfortable with springs almost protruding. Broken single bed. Extremely noisy front bedrooms. Unable to close windows. Shower broken.
Review 12：Nice looking frontage. Open fire. Friendly staff.
Review 13：Absolutely no heating in the room. Even after reporting to staff it wasn't rectified. At breakfast only one cup of coffee. Further cups were not offered.
Review 14：Hotel was dirty, e.g. toilet in room smelled and was still full from previous guest. Mattresses desperately need replacing - impossible to get a good nights sleep. Avoid
Review 15：Sound of the sea
Review 16：Room was noisy, but this was due to the sea being just across the road, nothing the hotel could due about that, except maybe double glazing.
Review 17：They staff were extremely friendly and helpful. Excellent breakfast. Very comfy bed.
Review 18：worried after I booked here when reading the negative reviews but should not have worried. The hotel is lovely, clean rooms with excellent friendly staff. Added bonus that you can take dogs with you too.
Review 19：Had a terrible meal on arrival to hotel, greasy/wet bread bun to burger meal and over cooked re-heated cold chips,lack of interest from staff in morning at breakfast, not sure if they even realised they even had guests in the hotel to be honest, just kept walking past without even noticing you was waiting???? cooked breakfast was ok,sink in room blocked,loose sink tap,plastic bath was nearly giving way under your feet as base was cracking as you had shower, lights by bed not working,Luke warm shower, bathroom radiator leaking rusty water,towels were dirty with what I hope was rusty water (brown marks) from radiator, room was falling apart, could not lock balcony doors, or even close them properly, table on balcony nearly hit partner in face when she put her cup of tea down on it in morning due to loose un-fixed wooden slat on table top!! mattress was really bad, wardrobe to big for room!!! this hotel could be so so so much better!
Review 20：hotel is in a fantastic place on seafront
Review 21：No food available when I came in late evening. The place is a little tired in terms of decor.
Review 22：Staff were nice and friendly. The bar area is comfortable, especially in the summer.
Review 23：The breakfast was dreadful, soggy scrambled eggs on cheap unbuttered bread. No marmite, no frills, also there was no salmon, as advertised. Evening food expensive, tapas portions small and a bit of a rip off. Dead flowers on display in the bar/reception and dead plants all around the outside, bizaar lack of attention! The bed was hard, the curtains offered no blackout and the shower head didn't work.
Review 24：I love this Hotel, the location is fab, but this stay was the worst.
Review 25：Fantastic atmosphere, friendly staff and lovely food. The value for money was great. Would have no worries about staying here as a woman travelling alone.
Review 26：The decor was dingy and dark a bit depressing, more light please.
Review 27：The staff were very helpful. The evening meal was good but a little slow to come, but breakfast was quicker and still very good,
Review 28：The rooms are looking very shabby bed uncomfortable couldn't get wifi to work in room only in downstairs area
Review 29：Great position friendly staff good breakfast good public areas
Review 30：When I went in to my room(12) there were no bath towels and my room was cleaned at all in my two night stay.
Review 31：The female staff were very friendly and the lift was a big plus.
Review 32：Shower didnt work properly and everything was a little shabby.
Review 33：Great location right on the beach. Very friendly staff and good breakfast. Nice to have a family room that was essentially two rooms with two bathrooms. Good value for money.
Review 34：bed was broken, staff seemed shocked to hear about it, yet had the bed ever been made up they would have known that there were pillows under the mattress to hide a broken hole in the base. general appearance of bathroom not modernised since Victorian times
Review 35：nothing
Review 36：Room was cramped. Didn't realise we had a connecting room as a family room with two external doors. Single glazing so could hear traffic and rattling windows with draft, so had to put a paper wedge to stop. Bed was very, very small double and not that comfortable. Breakfast was limited for continental, no fruit or choice of breads.
Review 37：Evening staff very pleasant and dinner was nice. Speed of service good as not many guests.
Review 38：Furnishings were tired, bathroom was outdated and not well thought out, it wasn't particularly clean, there was no remote for the tv, tv was very small, not much cupboard space for a family room, no fridge, no double glazing so a bit cold and noisy, difficult parking
Review 39：Friendly and helpful staff.
Review 40：I met only one member of staff, the receptionist, who was also my waiter. Sorry I didn't get her name, but she was the epitome of pleasantness, so friendly and helpful. And I loved the décor! Had a room at the back and slept like a log . . .
Review 41：N/A
Review 42：Convenient distance from Dover on our first night stay out of London. Value for money as we were to find out travelling through England. Prices are very high for everything.
Review 43：Not very clean, hair in bed, pillows dirty... Given time, and a lot of TLC this could be a very nice place!
Review 44：Excellent location, very friendly staff, great food, great atmosphere.
Review 45：This hotel tries very hard but something is missing? It's a drive from Folkestone and slightly convoluted route to the channel tunnel terminal. The carpet in our room was dirty and the views at the back aren't good. The addition of a proper coffee machine for breakfast would be much better than the stewed beverage we were served.
Review 46：Right on the sea front but as we were only staying one night we had a cheaper room on the back of the hotel. Clean sheets, comfortable bed, good sized room
Review 47：The bathroom floor was cracked with dangerous bits of tiles sticking up .the toilet seat was not the right one for the toilet the sink and bath had poorly fitting plugs,needed double glazed balcony door very noisy
Review 48：STAFF,LOCATION AND BREAKFAST
Review 49：Room 17 is tired and neglected. The mattress is in poor condition, andthe curtains are too thin. The bedding looks as if has seen better days.There is no chair in the room and few surfaces to put belongings on.I had to move the bed to be able to open the wardrobe door. The clothes-hangers are too small and made of flimsy plastic like a child's hangers. My jacket fell off them. The bathroom has peeling paint and broken tiles. The frosted glass window that runs the length of the bath is barely frosted. I could see the buidlings opposite quite clearly. Can their occupants see in? There is mould on the glass. The towels I had were worn, frayed and stained. Attention seems to have been paid to the lounge bar area in the entrance lobby of the hotel. But I feel the room I was in has not been looked at closely for a long time. My advice is that the owner and/or manager actually spends some time in the room. Act like a guest, think like a guest and see all the room's shortcomings. Lie in the bed feel the scratchy piece of metal that sticks out of the edge of the mattress. I discovered it in the middle of the night. It woke me up when I accidentally scratched myself on it. And get the staff to dust above the light fittings and on top of the wardrobe. A very poor room. A poor night's sleep. And no-one asked me how my stay was the next morning. Poor quality. Poor hospitality. I will not be returning.
Review 50：high steps to front of property. no ramp for lugging suitcase and pet . Small room at the back of the hotel . Pet friendly hotel but the beach was a 'no dog zone at all'. needed to walk away to find a beach where dogs allowed.
Review 51：lovely peaceful upmarket location
Review 52：brilliant for our over night stop before catching the ferry we felt our holiday had already started, sea view and a good breakfast before going for the ferry refreshed.
Review 53：The room was awful. Small, comfortless and shabby. The bathroom was like something the Victorians would have been embarrassed with. The staff "forgot" to do our room - at that of our friends on a different floor - after our first night's stay. All for £100 per night.
Review 54：The two reception staff were charming and we received money off (not enough) after we complained.
Review 55：Very small double bed. Window stuck closed and no air con. The bathroom needed a good scrub. However staff were helpful and friendly and the breakfast was very good. Location is lovely as its facing the sea.
Review 56：A better shower in the room would have made it perfect. Shower was a handheld shower head, not wall mounted as expected.
Review 57：The staff were very polite, helpful and friendly. The breakfast choice was v.good and of an excellent standard. For a nights stop off, this hotel was perfect and enabled us to fully relaxed. The hotel room was small but adequate.
Review 58：Receptionist was excellent nothing was too much trouble. Food was outstanding and she even made us an Irish coffee even though the machine was not working. Excellent customer service.
Review 59：Room faced esplanade which had constant traffic and the noise whistled through the badly fitting single-glazed window along with the wind.A very poor night's sleep. A very strange selection of meats, cheese and fruit in the continental breakfast.
Review 60：Friendly staff and good French toast at breakfast.
Review 61：We had to leave at around 6ish to catch the euro tunnel .as a little disheartened to find breakfast not till 7am . But kindly made up a continental breakfast .
Review 62：The bed/duvet were on the small side for a double and the shower had to be hand held as there was no wall stand to click it into which was rather awkward. We could find little information in the room to explain about the wifi etc.
Review 63：The staff were incredibly friendly, helpful and accommodating of our needs to fit luggage drop off and late check-in around a wedding attendance. The breakfast and views from the hotel restaurant were wonderful and the room was very quiet and spacious. The price of the room was very reasonable.
Review 64：Only problem was who ever had our room before us had taken key home. No one noticed. So by time we checked in a lot later. It was busy. Poor girl on desk was serving at bar. Waiting on diners & then trying to sort our key out. Couldn't fault her. But we had to wait over an hour for owner to come with key ( 9pm) we were shattered.
Review 65：It wasn't right it Folkestone. A nice little high street at end of the road. Hotel right on sea front .
Review 66：Shocked how much this hotel has suffered from neglect in just one year. We enjoyed our previous stay but whilst the bar area these days is clean and welcoming, the rooms, showers and beds are aged, tired and worn, with a smell of damp and drains in the shower/bathroom. Not a pleasant stay this time, and will not be staying, or recommending again. My apologies to the friendly staff - please forward my comments to current owners and advise them to spend a few quid to avoid demolition.
Review 67：No comment
Review 68：Dietary needs were not catered for, despite sending a message and discussing this on arrival. There was no soya milk for breakfast. Bathroom towels were grey rather than white and one towel had brown stains on it. the bathroom decor was very shabby.
Review 69：Seafront location
Review 70：Mattress very old, soft, not able to have a good sleep at all. Next change ASAP; Bed sheets not sure they were clean... Chandlers with lots of dust; Window dirty; Breakfast cutlery and plate dirty when arrived to table; Overall cleanliness not up to standards! I will not came back.
Review 71：Staff was helpful and nice in general
Review 72：Airless room with views over grotty back street, windows painted over so wouldn't open - no aircon. Breakfast poor, stale orange juice and just one slice of bacon and half tomato. Only 3 parking spaces in back street. Bed had strange and uncomfortable feather overlay to mattress. Flat pillows and crumpled old polycotton bedlinen.
Review 73：Nice views from terrace - limited menu, but main course (fish and chips) well cooked.
Review 74：Room was clean but could do with some tlc. Tap on sink was useable but very loose. No toilet roll holder, toilet could have been cleaned better and have a new toilet seat which fits the toilet properly
Review 75：Very friendly staff, always smiling. Pet friendly, but unfortunately the beach was out of bounds when we visited - if you want a good run for your dog, try the Royal Military Canal which starts about ten minutes walk away. Good choice of cooked dishes at breakfast but would have liked some fresh fruit or grapefruit segments.
Review 76：We were very disappointed with our room which was very cramped and in need of redecoration. Light bulbs needed replacing, mattresses need upgrading and the window didn't close properly and rattled in the wind all night. Worst of all however was that the shower didn't work which we only discovered in the morning when we needed it. My husband mentioned it on checking out but was not offered any form of compensation. A working shower is a fundamental requirement in any hotel. Luckily we only stayed there one night en route to France.
Review 77：Shower and bath didn't work and we were not told until we queried it at breakfast by which time it was too late to do anything about it as we had to get to the Eurotunnel. I have emailed them to give them chance to offer an explanation but have they have not even had the courtesy to respond.
Review 78：Rooms are starting to look quite tired. New toilet brushes would be an idea! The whole place needs a bit of a tidy-up and sensitive modernisation, perhaps keeping the lovely old style.
Review 79：Had breakfast outside in the sunshine - again! (Fourth time now.) Staff friendly. Food good and just the right amount. Easy to get to Channel Tunnel or Dover ferries from here. Right by the seafront, the sound of lapping waves lulled us to sleep.
Review 80：Parking was terrible. Only 3 spaces available for hotel.Street parking difficult as very few available. Had to carry cases up stairs leading up to hotel.
Review 81：Nice bar/lounge area.
Review 82：Small attic room. Mouldy shower. Broken tiles. Grotty mouldy shower curtain. Multiple ancient cobwebs in window.Rusty and missing car park railings.
Review 83：Near port
Review 84：The room was dated, bed did not look like it had been changed, the towels were left as an after thought. Shower was very poor.
Review 85：Location and view were very good, staff in general was good
Review 86：The bed sheet was screwed up and not ironed!Did wonder if it was clean or not, but getting in bed at midnight didn't check. Badly stained bedroom carpet. Bath towel had what looked like dried mastic on it...discovered this once the towel was around me after getting out of the shower
Review 87：We were told that breakfast was served from 8am. When we asked if it could be offered any earlier as we needed to catch the Eurotunnel we were told no. We had 3 young children with us and we would have expected a small concession re the time or perhaps the offer of a cereal breakfast. Also the towels and bath mats in the bathrooms were very old and stained and there were several lifted/cracked tiles.
Review 88：The location of the hotel is excellent with great sea views. The evening meal was very good quality for all of the family.
Review 89：Been regular visitors annually for past few years but were disappointed with service. Stuck in traffic en route we called the hotel, to be reassured by a staff member that we could order dinner in the restaurant as long as it was by 9pm. Drove fast and were delighted to arrive at 8.45pm only to be told the kitchen was all shut down and only baguettes and tapas were available. Very disappointing. Building needs some tlc and various things in room didn't work-bedside lamp broken, plug sockets not working, shower sounded like a generator. Very disappointing and will find somewhere else to stay next time.
Review 90：Been coming here over the years as have always loved the seafront location.
Review 91：Small windows on top floor made view limited unless you stood on the bed to look out.
Review 92：All the staff were really friendly and helpful despite being really busy. Good selection of breakfast items and food in general was good. Good value for money
Review 93：The window was filthy, the bathroom ceiling was long stained with water infiltration from above. The mattress was very uncomfortable, one can feel all the springs. Not very nice.
Review 94：We had a nice lady welcoming us at arrival.
Review 95：Meals at evening and breakfast was sub standard ,worst we've had in Ec,UK, Ireland and Scandinavia. Cleanliness at breakfast table was disgusting
Review 96：Lovely setting
Review 97：Friendly welcoming staff. Always smiling and helpful. Hotel opposite the sea with a lovely terrace and welcoming bar. The breakfast was excellent with a good choice.
Review 98：Bedrooms are now in need of an update, why there was a bare thread cover on the bed I do not know it just highlighted how shabby the bedrooms were
Review 99：Loved the bar, food, staff and brilliant terrace, it has such a great location that the bedrooms become just annoying rather than a major problem.
Review 100：The state of the beds
Review 101：The beds were not the best.ours was very uncomfortable.one of my kidd bed was hanging onto a brick which fell off one of the nightd.Apart from that its a lovely place and would definately stay again
Review 102：nothing I didn't like balconys need a bit of tlc but doesn't affect the stay here there are a lot of places on seafronts that need a lick of paint etc it didn't put me off and would stay here again
Review 103：allowed to smoke on your private balcony comfortable bed lovely breakfast great sea view
Review 104：Didn't receive a proper welcome by stuff; no flush in the toilet; bad and quite dirty linen; strange garbage under the bed; homeless spleeping next door; general poor cleaness; bad smell everywhere. No hair dryer. I would definetely discourage the choice for this accomodation.
Review 105：The address we received was for the back of the property which was awful,, and the entrance was the fire escape of a rickety bridge, we couldn't get into the hotel as the door had blown shut, fortunately someone came out so we were able to get in! In our room the wind blew through the window frame, which we had to block with towels. The curtains were more like net curtains and didn't block out the early morning sunshine. The Fire escape was two floors down, just glad we didn't have to use it!
Review 106：The modern clean stairwell and bar. The sofa in the bar, we got a sea view which was nice. The sausage for breakfast was very good quality.
Review 107：Double room. Was a bit small and noise from the vehicles on the road outside was not ideal, double glazing would be a useful improvement.
Review 108：Staff were great, very friendly and helpful.
Review 109：The room was not clean, the bedding was grubby and the bathroom was awful. Would never stay there again and definitely woul not recommend it to anyone.
Review 110：Staff and view from the window
Review 111：Broken and grubby bathroom tiles. Broken and stained shower fitting .Stained and marked walls. Rather worn bed linen although it was clean.
Review 112：Room was very tired ! And really needed a bit of tlc . It was likenobody cared much ! Sadly it wouldn't have taken too much effort tobring it up to scratch if anybody could be bothered.
Review 113：The bed was very uncomfortable and the room was slightly dirty and the balcony was very old holes in the roof and so on its not worth the room price !
Review 114：The staff were gr8 and location was brill a brilliant pub just behind the hotel at the top of the hill please try it was the best
Review 115：disappointed, pillow, pillowcase, sheet and duvet are not fresh. They need update for new pillow and duvet.
Review 116：Beautiful view outside the window - sea Hotel - lovely place to stay, bedroom was nice size.
Review 117：Shabby Decor Eggs on soggy toast. Phone in room didn't work so couldn't ring for Room Service. Lock does not work if you leave the room.
Review 118：Friendly Staff. Poached Eggs cooked well. Room Service good with well presented food. Lovely Sea Views Lovely Balcony
Review 119：It was the worst hotel room I have ever stayed in. The bathroom was horrible. The loo was not fixed to the floor the seat was loose there was a container behind to car leaks. The floor was dirty. The towels filthy
Review 120：Staff and food fine
Review 121：There was a function in the bar next door which was very noisy.
Review 122：The staff were brilliant. Couldn't do enough for us, and always had a smile on their faces whether it was 7.00 am or 11.00pm.
Review 123：Could not lock my room from the outside. Luckily a family member was in the adjoining room so I could go out through her door leaving our bags secure. After a very long wait, dinner was not what I ordered. Then I was brought back the same meal with cold vegetables thrown on top. After another 45 minutes the replacement meal was inedible. No apology, was told the chef was having a bad night. I was given a refund and went to bed hungry. Mattress was very lumpy. Had to sleep on top of quilt for padding. Grubby cushions on bed. Apart from the ocean views, I would not recommend this hotel
Review 124：Beachfront location Elevator
Review 125：In need of bad overhall of hotel breakfast bad I had green bacon and all was cold apart from the egg. My upgrade was misleading and not was what i expected. Allround not nice .
Review 126：Evening meal really good
Review 127：Dirty room & bed, electric points not working, massive gap around balcony door locks, dirty towels with stains. balcony in desperate need of refurbishment. Exterior more than shabby. Will never stay there again and would not recommend it.
Review 128：location, bar & outside area.
Review 129：The bed was apalling, a broken spring, no support whatsoever, we could feel the bed base, lumpy and extremely uncomfortable.
Review 130：The breakfast was very nice, and it was very handy having a working lift.
Review 131：Couldn't get wifi. Maybe a temporary fault.
Review 132：Seafront location. In house facilities. Free parking outside the hotel ( on street) restaurant. Breakfast.
Review 133：Sadly the the room was only partially tidied, with un replenished toiletries and pillows/ cushions left on the floor.
Review 134：The position is excellent, as is the way the downstairs is set out. As well as B&b there is the option of eating there in the evening.
Review 135：beadroom anf bathroom shabby and old. beading and towels very, very well passed the use by date.
Review 136：Great staff very friendly and helpful.Great breakfast great location
The Fine Print
Please note that the rear parking lot is limited, with only 3 spaces. It operates on a 'first come, first serve' basis. There is free on-street parking in front of the Sandgate Hotel.