The Ritz London

The Ritz London descritpion

Overlooking London’s Green Park is the world-famous The Ritz London. This stunning Neoclassical building offers the height of opulence with luxurious bedrooms, exquisite British cuisine, and classic afternoon tea.
Bedrooms at The Ritz London combine stunning historical architecture and antique furnishings with modern amenities. Decorated in warm colors, they feature high ceilings, ornate fireplaces and chandeliers. Rooms are air-conditioned and feature iPod docks and elegant bathrooms with designer toiletries. There is complimentary Wi-Fi throughout the hotel.
The Ritz Restaurant is decorated with fine art and looks out over the gardens. It uses the finest of ingredients in cuisine that is classically British with a modern twist. The Rivoli Bar has an Art Deco style with gold leaf decoration.
The Ritz London offers exceptional service and has 2 staff members for every guest. The Ritz Club Casino adjoins the hotel and many theaters of the West End are close by.
Westminster is a great choice for travelers interested in Shopping, Parks and Theater.

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Facilities of The Ritz London

Outdoors ：Terrace

Pets ：Pets are not allowed.

Activities ：Fitness Center | Massage | Casino | Kids' Club

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Public parking is available at a location nearby (reservation is not possible) and charges apply.

Reviews for The Ritz London

Review 1：Stunning hotel and fabulous staff .Our room was gorgeous overlooking the park We had booked on a whim as we were having afternoon tea (given to my husband as a present )and it is now a firm favourite ...and as long as the deal is good it will be our first choice for our regular trips to London

Review 2：When you pay so much for a meal, you expect absolute perfection. The only criticism is the food perhaps fell short of the very top bar.

Review 3：Staff are very friendly. Customer service is excellent. It was my wife's birthday and they delivered her a small cake. Very nice touch. For a special occasion, it's very enjoyable.

Review 4：I travelled with my wife and daughter we had an appointment in Great Ormond Street Hospital, we had to listen to the loud noises that other couples were making in other rooms. I was so embarrassed in front of my daughter that I asked at reception to be moved, but I was discussed at the way the person on reception had a smirk on their face and I wasn't moved to another room. The same happened the following night and my wife complained she got a different reaction the reception was then going to move us but what was the point when we were checking out in the morning. Regards Derek Campbell

Review 5：It took a while to have the water hot for the morning shower.

Review 6：Staying at The Ritz it's always amazing. Simply everything is the way it should be. Many times when you lodge in a five stars hotel you don't get what you pay for. That does not happen at The Ritz. Keep it up!

Review 7：This hotel and the service you get is outstanding. All the staff are so helpful. The room we had was amazing. Worth every penny if you want a nice treat.

Review 8：Nothing!!

Review 9：Free upgrade to a suite Flowers and birthday cake already in room on arrival. All complimenary! Little touches such as this make the stat so much more!!

Review 10：We had to request evening turn down and cleaning of an earlier room service Not expected of such a resudence

Review 11：Traditional hotel with a lot of interesting history Lovely decorated for Xmas

Review 12：Great location for parks, shopping and galleries. Excellent room, a good size and very quiet. Breakfast was wonderful. The choice was just right.It was not an overwhelming buffet but just enough and the quality of the food was very good while the dining room is just a joy to sit in. The bar was pleasant and the staff attentive and polite. We even got to taste two or three wines before making our choice. A highlight of our visit was the bag of frozen peas which we needed in order to cook a pea velouté for a Christmas lunch. This was greeted with a "Well I've never had a request like that before." but a sous chef arrived within two minutes and handed over a bag of peas with a smile. We are eternally grateful. The pea velouté was Ritz standard. And the Christmas decorations were so fantastic that we just had to take some photos.

Review 13：Too many people from outside hotel so facilities weren't available to guests - eg afternoon tea or Christmas dinners booked by external visitors months in advance. A number of places should be held for residents. Staff knocked too often offering service . Meant well but became a nuisance.

Review 14：Lovely staff. Beautiful Christmas decorations, Quiet rooms.

Review 15：Having asked for some toast with my breakfast, disappointed that the cooked meal was eaten and the toast still hadn't arrived

Review 16：The staff were excellent - very helpful, friendly and professional

Review 17：The breakfast bufet / menu offer was not so extensive - three days are more than enough to eat it. Very noisy corridor next to our room - doors are definitely not soundproof.

Review 18：Very friendly staff. Room service twice a day (unfortunately not in the hours we agreed). Very good location near Buckingham palace and Piccadilly Circus.

Review 19：Friendly welcoming staff, wonderful spacious room and a stones throw from Bond Street. Fantastic bar with great array of cocktails, if you want luxury no one does it better

Review 20：The first night room did not match the photo of the one on line ! It was on the 7th floor and it felt like we were in the attic! But they did move us without fuss when I pointed it out ! Unnecessary mistake on their part. Why?

Review 21：The ambience was wonderful and the staff were very friendly, breakfast could be slicker, they brought my porridge at the same time as my bacon!but dinner was wonderful.

Review 22：Leaving

Review 23：Staying at the ritz was absolutely amazing, loved every minute of it. Staff was so helpful and couldn't do enough for you. We got upgraded to a suite which was amazing and they did a lovely turn down service while we was out in the evening. Breakfast was great too. Lovely time of the year to go with the Christmas decorations up they look stunning.x

Review 24：Poor service, tired decor, dirty carpets and mediocre food. This is not a Ritz Carlton Hotel. If you are accustomed to Ritz Carlton standards you will be disappointed.

Review 25：Service was nowhere near what we expected. Simple paper request in the morning didn't arrive, confusion over suitability of attire to go into the hotel bar, too under-reassure at the front desk to collect luggage,slow food service at breakfast, 3 separate requests at breakfast for a spoon each which eventually say one delivered.

Review 26：Room was very comfortable

Review 27：There wasn't anything.

Review 28：All of the staff were extremely friendly and pleasant. When we went down for breakfast on our second day all of the Christmas decorations had been put up which were amazing !!!!

Review 29：There was nothing we didn't like about our stay

Review 30：We were celebrating our birthday and they came to our room with two birthday cakes which were amazing

Review 31：our 50th wedding anniversary,they gave us a free upgrade to a junior suite chocolates ,a cake and two champagne cocktails and a book on the history of the Ritz,a fabulous experience great staff and management .

Review 32：I had read other peoples reviews ,some great ,some not ,I have got to say although this cost me an absolute fortune it was worth every penny to see my mums face light up ! I had booked this as a early Xmas present for my mum,me and a friend ,the staff where amazing I have never known such attention to detail ,friendly, attentive and brilliant ...food was great and they where able to accommodate my allergies easily with plenty of choice .The staff where very easy going and ready for a chat and a laugh ..not stuffy or miserable as lead to believe by some of the reviews ,the room was lovely and clean and the beds where so comfy I slept the best I had slept in ages ! The only downside is the drinks are very expensive ,but the memories we are left with are priceless ! I would recommend this to anyone wanting to create a lasting memory for a family member or friend ! Go treat yourself

Review 33：Oozes quality. Comfortable bed, quality room, fantastic attention to detail & service. lunch The. afternoon tea which we had in the evening was superb.

Review 34：I asked for an extension of stay for one night . 2 days before I had to check out . The staff was very indifferent and casual . Just Before chencking out I got a room

Review 35：I commented in my booking that it was my first time in London and that I wanted a room with a nice view, and when we got there, they told me they'd upgraded my room to a junior suite. The square footage was enormous, their were towel warmers, and they refreshed our towels and toiletries twice a day.

Review 36：From the moment we arrived,everything was PERFECT.The staff were all so lovely,as was our room.The food was wonderful,and our visit was truly memorable.

Review 37：To be perfectly honest, there were no disappointments . .. all my highest expectations were either met or surpassed.

Review 38：During my four-day visit to London, The Ritz London personified what a luxury hotel should be. I have been a guest of the hotel multiple times in the past and had high expectations that were met or surpassed. From the helpful reception and concierge staff, the housekeeping staff and room service personnel, each was attentive and efficient. All of the decor, the silver service and china used in room service, are just superb. I anxiously await my next visit.

Review 39：I arrived to the hotel at 9:30 and received my room at 14:00( 4.5 hours waiting time at lobby), I asked them for early check-in before. and more funny, the wifi just was available in front door, not in my room and not in lobby area( at least for my cellphone), staffs trayed to solve the problem but were not successful. finally they sent a laptop for room.

Review 40：Room size, Room facilities, Decoration

Review 41：Arrived at 4pm, after a long train journey from Scotland, to be advised our room was not quite ready. We were ushered through to the Rivoli Bar, where they served us a complimentary pot of tea. The issue was we had an appointment at 5pm and this delay seriously impacted on our promptness for this meeting. Told our room had a good view of Green Park, when in fact it had a partial view of the park and good view of noisy Piccadilly.

Review 42：Staff were attentive, room was clean and comfortable.

Review 43：Are expectations of the Ritz Hotel in London were exceeded on all levels and John on concierge was marvellous an absolute gentleman full of personality and a fantastic head of house. Al the staff made our stay very special.

Review 44：was unhappy with the commutation before my stay spoke to one member of staff that told me 1 thing then when I rang back was told not true & they would ring me back & heard nothing then I rang & asked to speak to manager was told not available would ring me back & still had no phone call back that was disappointing

Review 45：once we were it was very good very happy with the staff

Review 46：The character of the building and especially the dining room was excellent. The customer service was also excellent, particularly when I needed a dinner suit pressed within the hour. Dinner service on the evening was excellent, the staff ensured that all of our party were very comfortable during the whole evening. The food was good, however I had higher expectations from this establishment.

Review 47：None of the instructions I requested were followed, but was taken careof after arrival. I had booked 4 rooms and was told 3 rooms werent readyfor check in. Rooms became available at around 4:00 pm but 1 of therooms was not up to specs and I had to get it changed yet again !!! Hotwater stopped at 10am the following morning, but engineers fixed itpromptly and they gave us an extra hour to check out....The bathroomlight was constantly flickering !!! The staff it seems dont pay muchattention to wear and tear as also evidenced by the huge crack in thewall as soon as you enter the hotel on the right side. Booking.com saidfree parking, but they charged 120 pounds for parking 2 cars overnight.I had guests from the usa who were not very impressed with the Ritz atall, and suggested that for the money I paid, we could have gotten amuch better experience elsewhere. There is no swimming pool...ExcellentAfternoon tea, but I would not stay at the Ritz London again. The 4seasons hotel is definitely a better experience.

Review 48：Location and staff were excellent.

Review 49：Partener suffered from dust allergies. Possible from carpets and curtains. Breakfast was expensive

Review 50：Pure luxury with historic traditions, very helpful staff. Excellent location with 'Green Park' tube station next door

Review 51：Breakfast buffet limited to English food should have bigger variety of French and Middle Eastern food.

Review 52：Great Location & Real English heritage Decor and Ambience.

Review 53：Staff had the attitude like they has "seen it all before". They are on auto pilot. the beds were a bit small and old. It was not the end of the world, but when you are paying over $1500 USD per night , you would like a bit of value for money....

Review 54：everything was great apart from being very expensive.

Review 55：We had an amazing time and we all agreed we would like to do again, if daddy can work hard and save up again. If you can afford, it is worth every penny.

Review 56：Nothing to dislike here. If there had been a pool it would have been great to have had a pre dinner swim.

Review 57：We stayed here for 2 nights for my mothers 70th and had a wonderful time! Everything was perfect from breakfast to dinner, cocktails and afternoon tea. Exquisite!

Review 58：we cancelled an alarm call the evening prior and still received it at 4 am which was a pain one room was not ready on arrival which was poor but we did receive a complimentary glass of champagne which was nice

Review 59：the customer service and the staff were excellent

Review 60：Our stay at The Ritz was part of a treat for our 25th wedding anniversary. The hotel is perfect for this. The interior is beautifully decorated and laid out. The staff were exceptionally friendly, courteous and helpful.

Review 61：The ritz is an amazing hotel totally breathtaking but it's the staff that make the ritz without them it would be nothing well done too everyone best trained hospitality in the world

Review 62：We liked everything about this hotel.

Review 63：We were looked after so well by everyone at the hotel. As we arrived and checked in, the lady personally showed us around what the hotel has to offer and escorted us to our room. We felt so special.

Review 64：the showers could be a bit larger. The plumbing could have a better flow.

Review 65：I loved the way the staff was attentious to the children. It made them feel very special.

Review 66：I hesitate to say anything negative about the Ritz as we so enjoyed our stay, however I would suggest that anything that you want from room service should be ordered directly from them and not via another member of staff as they are inclined to forget! Twice in our case, but it wasn't the end of the world.

Review 67：Everything about the Ritz is beautiful and the staff are all friendly and happy to help. Our room was very comfortable and very quiet which meant we were well slept and relaxed when we woke. Breakfast in our room was a treat too and having the Ritz salon so close at hand was very convenient.

Review 68：On arrival we were not helped in with our cases - very poor Generally some attention needed to interaction with guests at the front door - it is very busy and not the easiest location to arrive at.

Review 69：Room Afternoon tea Cocktails in the Rivoli Bar Proximity to good restaurants, New Bond Street and F & Masons Peaceful rooms but an upbeat vibe

Review 70：We were made to feel very welcome. Such lovely people and very helpful. Huge thank you to all the staff who made the extra efforts with the flowers, decorating the bed with roses and gifts for my beautiful wife. Also a big thank you to the receptionist for my pen. I shall never forget your kindness.

Review 71：The fact that I requested a king size bedroom plus one single bed they over charge it makes me not to go there again. unless something is done like sending me a credit for future stay

Review 72：Staff

Review 73：Room upgrade, Green Park Views, Two Birthday cakes, one on arrival and one at the end of our dinner with our family, who had joined us for a celebration dinner. A fantastic two days with memories to treasure.

Review 74：We were very surprised to see a 60 pound charge on our restaurant bill for "Ritz Live". The waiter's response was that is was for "the dancing". Would have been nice to be told that when we made the reservation. Food was very good but the service was extremely slow, to the point that our waiter would not make eye contact with us.

Review 75：Room was very nice. Loved the bar, the lounge and the restaurant.

Review 76：A bit worn down, could do with a bit of an upgrade especially the lobby and our particular room.

Review 77：Awesome staff. Great breakfast. Impressive interiors and a very interesting heritage of course. Also, a great location.

Review 78：Wonderful stay, exceeded expectations and attention to detail was impeccable. Staff were very attentive and friendly, and hotel is perfectly located. It was unfortunate I was only staying 1 night.

Review 79：Strict dress code required to take advantage of all this hotel had to offer.

Review 80：The staff and the service were the best I have ever experienced. The room was spacious and the appointments were excellent.

Review 81：my daughter and two sons gave my husband a gift last year for his 60th birthday to stay at the Ritz and go to the dinner dance in the palm court restaurant. It was so good we returned again this year and had a great night x

Review 82：I was supposed to get a complimentary bottle of water each day. I did not. Had to ask! Your soap is too small. Your outlets for adapter plugs are in awful areas and none in the bath. I had to ask for a coffee pot. There should be one in every room.

Review 83：Hats off to two of your concierge, Michael and Andy. They are the best of the best.

Review 84：Nothing. of course l wish it was a bit more affordable but l do understand it has to make a profit to remain

Review 85：It's a truly British style hotel and l can't think of anything l don't like about it

Review 86：I can't think of anything that we did not like

Review 87：The untouched history and classic decor . The food was exquisite . The staff could not have done any more . The accommodation was top quality. I liked the later check out of mid day .

Review 88：Asked for early book in but had to wait 45mins ?? Receptionist took us to rivoli bar and said she be 15 mins ! 35mins later had to go back to check in and ask !!

Review 89：The only negative was having to come home.

Review 90：Everything, the room, the staff. We were made to feel very special from arrival to departure. Fantastic attention to detail throughout the hotel. The Rivoli Bar was outstanding with a great selection of cocktails.

Review 91：For the price, the rooms are outdated, soundproofing poor, bathrooms tiny. Service was variable and, in at least one case (front desk key retrieval), rude.

Review 92：Splendid public areas.

Review 93：We had booked an afternoon champagne tea and were half way through our sandwiches and had to ask where our tea was. not good.

Review 94：The staff treated you like royalty and their manners towards you are excellent.

Review 95：5 star service from beginning to end. A first brief but memorable stay left us hoping to return soon. The warm welcome from all the staff made us feel more than welcome as well as right at home. The location is ideal for shopping in Mayfair

Review 96：The cold weather!

Review 97：The whole ambience of The Ritz. Entering transports you into a world of Edwardian splendour and superlative staff whose sole aim is to ensure your stay is unforgettable. The location ensures you step out of the hotel right into the heart of London, though taxis are ranked outside the door should you be venturing further afield. Our best hotel experience to date.

Review 98：The service given by all the staff at all times is second to none. Its done without being obsequious by people who take a pride in their work. Very impressed by the restaurant staff who remembered our preferences at breakfast and offered those first the following day. They really make you feel special.

Review 99：light bulbs blown and not replaced. have stayed in better hotels No tea making facilities in room Excessively small food portions for dinner. Prices were as expected.

Review 100：acknowledgement of birthday with small cake.

Review 101：N/a

Review 102：The Ritz excelled at looking after a British Army Officer immedietly deploying overseas and his disabled companion.Having mentioned in the comments the 'unique' nature of our stay the hotel not only upgraded our room, they also were discreet and extremely thoughtful in catering for our needs.

Review 103：The fact that we didn't readily have access to the Palm court, Rivoli bar or could not drink coffee or tea downstairs. Some Front Staff at the Rivoli bar and Palm Court not inviting nor welcoming. Security disinviting at times.

Review 104：Most of the staff interaction (very welcoming and efficient initial booking, check-in, check-out, room service), location, Christmas atmosphere, food.

Review 105：Reception area is quite small, didn't expect to see that at the ritz. Rooms are very classic with no updated and modern facilities. Don't expect a fantastic view if you book a superior room. Not recommended for young adults who are looking for something modern!

Review 106：Typical british setting and atmosphere. Location is right next to green park station

Review 107：Bathroom lacked adjustable face mirror. Did not get suitable coffee in the restaurant for breakfast. I think I was informed there was only coffee prepared th Italian way but I could be mistaken

Review 108：Staff clean, well presented and welcoming.

Review 109：the staff were great nothing was to much trouble the door man was very good indeed top marks, I don't think anyone would complain about the service it was excellent well done The Ritz for making our stay too remember many thanks

Review 110：The bed was too short for us (But I am tall 6.4 and my wife 5.9). We could have asked for a longer bed if we were to have brought to there attention. Room was very good thou and the bed was comfy. It is an exclusive hotel so prices will have a premium but I personly felt that a bottle of water and a glass of apple juice for £18 was a little to high. Will recommend and hope that the negatives are seen more constructive than just simply having a moan.

Review 111：The staff where superb!! Nothing was a problem, friendly staff who went out there way to ensure the customer had a great time.

Review 112：Fabulous 3 night stay. Fantastic 2 nights eating in the restaurant great food and service. Great time at the afternoon tea, staff including front office most helpful and pleasent.

Review 113：Absolutely nothing.

Review 114：Everything, including my wife being extremely happy. Her happiness was just maybe linked to the great food and superb service in the Restaurant.

Review 115：Beautiful hotel, stunning décor! The staff are amazing! Really enjoyed my stay, the bed and the pillows are so comfortable didn't wanted to get up. I stayed in the cheapest room (Room 425), I can only imagine how another rooms look like. From now on this is my favourite hotel!!! Thank you so much for such a wonderful service and such a beautiful hotel! Kind regards. Elena Prescott

Review 116：The room was nice but not worth the money, I have stayed in other hotels costing know where near the cost of this room and felt the room was better, I did report that when using the bathroom sink the water was building up in basin this was not rectified, we were told that we had been give an upgrade to our room so I shudder to think what the original room would have been like, I think the place needs to stay traditional but some how bring the quality of certain things up a few notches, over all enjoyed the stay but cost to much for what we got, it is living and relying on its name a little to much.

Review 117：The location is great, it is a beautiful building but dated in areas, staff are very attentive.

Review 118：From check in to check out, the staff were impeccable. I would certainly recommend The Ritz to anyone who was willing to pay for accommodation in this price range. The close proximity to everything and the sense of feeling very special certainly came into making my stay very memorable. Lunch was wonderful, the wait staff were fantastic. Drinks in the bar that evening ditto. I really enjoyed my stay and would do it again given the opportunity. Just not long enough and right beside Green Park tube which has no stairs. Bliss.

Review 119：NOTHING.....

Review 120：The grandeur, the service, the staff. the food, you can only love The Ritz. The politeness of staff in excellent........it costs nothing to be nice... but they excelled themselves. I will definitely be going back again.

Review 121：We had dinner here and the staff at dinner were very busy and had no time for us. The cutlery was thrown on the table and we waited 20 mins for a menu and another 30 mins before someone took our order. When we complained to the restaurant manager he basically said it was our responsibility to call one of the waiters to take our order! The bill was wrong as we were told it was £19.99 per glass of champagne and they tried to charge us £32 per glass! The bed also squeaked when I sat on it to take my shoes off.

Review 122：Our stay at the Ritz was very enjoyable. The reception staff are incredibly helpful and accommodating. Our room was cleaned to perfection and very open and specious. Afternoon tea was delightful and the building itself takes tour breath away!

The Fine Print

The Ritz London has a dress code in different areas of the hotel:Gentlemen are required to wear a jacket and tie for afternoon tea in The Palm Court, and for lunch and dinner in The Ritz Restaurant.In The Ritz Restaurant breakfast service, The Rivoli Bar, The Long Gallery and The Ritz Club, smart casual attire is suitable. Please note that sneakers or sportswear are not permitted in any of the hotel or Club’s restaurants or bars.