The Suffolk Golf & Spa Club ‘A Bespoke Hotel’

The Suffolk Golf & Spa Club ‘A Bespoke Hotel’ descritpion

On the outskirts of Bury St Edmunds, Suffolk Hotel Golf and Leisure Club features a spa, golf course and on-site restaurant. With scenic woodland views, there is also free parking.
The spacious rooms have private bathrooms, tea and coffee facilities and a work desk. Some rooms have wonderful golf course views, and all have a TV and radio. Wi-Fi is accessible in each room, and room service is also available.
The 18-hole golf course features a beautiful lake and mature woodland, and is suitable for all levels. The modern spa has a swimming pool, gym, sauna and jacuzzi, and a range of beauty treatments are also available.
The Suffolk Hotel has 2 restaurants, with the formal Genevieve serving a varied evening menu, and The Lounge offering a light selection of meals and snacks. There is also a pleasant balcony and terrace area for open-air dining.
Central Bury St Edmunds is just a 10-minute drive from Suffolk Golf and Leisure Hotel, and Bury St Edmunds Train Station can be reached in just 5 minutes. The Theater Royal is 3 miles away, and Thetford Forest is within a 30-minute drive.

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Facilities of The Suffolk Golf & Spa Club ‘A Bespoke Hotel’

Outdoors ：Grounds | Terrace

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in the hotel rooms and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

Reviews for The Suffolk Golf & Spa Club ‘A Bespoke Hotel’

Review 1：Hotel being refurbished and would probably be better remaining closed until finished. Children not welcome.

Review 2：Friendly staff. Rooms very comfortable, spacious & well appointed

Review 3：Not a dislike just a tip....don't wear jewellery in the pool/jacuzzi. Evening meal was disappointing choice so we went out. No problem.

Review 4：Leisure facilities very good. Staff were excellent especially Simon on reception Also breakfast was excellent.

Review 5：Staying in hotels each week for work, this is by far my worst experience of the year. Severely overpriced, lack lustre and dirty facilities most of which weren't working. No tv signal first night hot tub was a plunge pool. Checked out a night early.

Review 6：The bed was comfortable

Review 7：It's now more expensive to stay at the hotel - £90 room only is to much - I did not read the small print as I have stayed before - I can stay in a better place for the £20 it would have cost for breakfast!

Review 8：The hotel is going through a make over - it was needed.

Review 9：The cleanliness was poor, the paint peeling off the walls was disgusting and all of the fittings are extremely poor and cheap.

Review 10：There is nothing to like about this hotel. It is tired, run down and they are willing to put you in a room right next to areas where work is going on, and is obviously one of the next rooms to be refurbished by the standard of the room, despite the hotel being almost empty.

Review 11：Pre-booked restaurant table was not reserved and in fact restaurant was not even in use. Had 'bar meal' in bar! disappointing. Bathroom tiles very grubby Room quite bleak and needed softer lighting and some more pictures No local info in rooms

Review 12：Good bed Near to Bury Good bacon at breakfast!

Review 13：Rooms on ground floor were so noisy and breakfast was horrendous , very overworked staff , tables filthy , no butter or cutlery on tables My daughter emailed 3 times to book a treatment but never got a reply

Review 14：Room was clean and warm Bed very comfy

Review 15：Rooms in need of updating . Holes in ceiling where fittings have been removed.. Smell of paint . Some filling of holes I walls . Should have finished decorating before letting me have it for £105 with no breakfast

Review 16：The bathroom was old and the floor tiles were very worn. We had the view of wheelie bins and there was building work going on in the room next door, so there was a lot of banging and drilling going on for the first hour or so after we arrived.

Review 17：The spa treatment was lovely and the staff were great.

Review 18：The bar area needs more of an atmosphere. We went for a coffee after arriving. It would of been nice to have background music or the radio playing. Make's a far better atmosphere than deadly silence. You need more bubbly staff in the bar area to help create a better atmosphere. I was disappointed there were no beans or fried eggs for breakfast. Not everyone like's scrambled eggs!

Review 19：The location is excellent just outside Bury. Nice to hear it's been brought out and being revamped it needed it desperately. It was my third time of staying there.The reception staff were really friendly and very helpful. I'm a swimmer so it's nice to have a decent size swimming pool. We eat in the bar Saturday evening the food was lovely.You could tell the young guy who served us was quite shy. He really made an effort talking to us and again at breakfast. He's a lovely guy.

Review 20：painters & Decorators everywhere, impossible to walk from one end of the hotel to the other. Breakfast possibly the worst I've ever had - scrambled eggs that were grey and rubberised. Pool showers unusable. My room was designed for a wheelchair user - why put me there? (Wheel-in shower, very low level basin, etc). Room service not available.

Review 21：Nice location, staff tried their hardest amidst chaos.

Review 22：Sadly on arrival the boiler had broken down so there was no hot water, but was rectified the same evening. Sadly as reported before the breakfast was still not very hot. On this occasion it was not raining so there was no need for the buckets in the hall ways, but the holes were still in the ceiling from last year. Still could do with a revamp.

Review 23：Location for where I was was excellent.

Review 24：Noise from adjoining rooms. Not so much noisy people although you can hear other rooms quite clearly, but creaky floorboards, sound of toilet flushing, running water from other rooms. Stale smell on the staircase down to the lower ground rooms. Tired decor generally.

Review 25：Facilities, helpful staff.

Review 26：Showers awful. Breakfast very poor, constantly running out of hot ( ha-ha) food.Cold buffet equally poor with little choice e g no fruit. I've never stayed in an English hotel where you could not get a fried egg with your breakfat !

Review 27：Ideal location for us since we were attending a wedding in the hotel. Staff very friendly throughout.

Review 28：I was with a 5 and 6 year old and we enjoyed the use of the swimming pool and we found the staff were very friendly and helpful. The choice for Breakfast and Evening meal was good.

Review 29：The hotel is well worn and shabby looking, a nice place but needs updating, painting and carpets throughout.it also needs sound proofing!

Review 30：The staff were extremely friendly and helpfuland couldn't do enough to help.

Review 31：The walls and ceilings were tracing paper thin! The place was filthy. I would not eat my meals as flies were rife. The same in the rooms.

Review 32：The area. The reception staff

Review 33：Bathroom was a bit worn and needed some updating - looked as if decoration was about to start.

Review 34：Very comfortable beds, large spacious room with view of golf course. Excellent breakfast with plenty of choice and very friendly and polite staff. Nothing to complain about.

Review 35：Arrived early so that I could go to the gym and pool, was told after booking in that they were closed without a reason.

Review 36：Value for money, good view from bedroom windown, good facilities in room.

Review 37：Hotel is very tired looking. The general areas, changing rooms for the pool and rooms are in need of refurbishment. Poor signage in hotel, directions to rooms not clear. Continental breakfast not very extensive.

Review 38：The wifi connection was rubbish outside of the bar area

Review 39：The hotel was lovely with beautiful views. The facilities were fantastic and great value for money to use the spa.

Review 40：Where do I begin....?! The whole hotel needs decorating. Carpets are dirty and old. The most uncomfortable bed I have ever slept in (but new mattresses are on their way, half the hotel replaced so far...according to staff). Very little sleep. Room was not particularly clean - kept my flipflops on! Noise from other guests - rooms & doors banging. Could not get the wifi to work on any of my 3 devices - even with codes! Gym & Spa facilities need a good thorough clean. Used towels on the dirty floors. Its all a bit of a half baked effort - could be so much better. Not much in this region to choose from.

Review 41：The friendly staff & view of the course from my window. Huge range of CV gym equipment & pool good size.

Review 42：Room and bathroom was not very clean. Spiderwebs in both bathroom and bedroom. Carpet could do with a wash. Bathroom flush wasn't working great and eventually failed altogether - we were advised to use the communal toilets instead.

Review 43：Not the most expensive place. Bed was not uncomfortable and breakfast was unremarkable - probably the best thing about the hotel.

Review 44：Carpets in need of renewal and general renovation required to liven the place up.

Review 45：Great facilities and beautiful setting. Also good food and fantastic staff.

Review 46：The whole place was looking very tired, our ceiling had brown stains & the carpets & curtains had seen life & one of the fire doors did not close properly as the mechanism was taped up & allowed to swing open. Breakfast was very limited & we felt it was a hotel being 'run down' and being dealt with on a hand to mouth basis, which the staff dealt with admirably.

Review 47：The bedroom was spacious but the mattresses very tired as springs could be felt, at least the towels & sheets were clean and the evening meal was good. Gymnasium & pool were very good for a hotel & staff very helpful and pleasant to deal with.

Review 48：Bed very uncomfortable. Spiders' webs hanging from bathroom ceiling. Breakfast! Had to ask for butter, plates, bread, glasses. All supplied eventually but took a lot of effort. Efficiency of breakfast staff could be improved.

Review 49：Convenient for relatives and attending function in town centre.

Review 50：the decor inside was particularly horrendous worn out carpets/curtains an chairs ..in dire need of a refit .. the outside also in need of painting ..... breakfast not enough or variety an wasnt particulary nice

Review 51：staff were friendly an helpful ..great location

Review 52：We had a room on the first floor and the lift was broken. No attempt was made to repair it during the whole of our four day stay. The soft furnishings and bedroom carpet were very stained with one hand-sized stain in the middle of the room which looked like dog-poo.

Review 53：Good food, excellent location, comfortable beds.

Review 54：Nothing to dislike.

Review 55：The best reception after arriving quite late due to bad weather conditions. Good parking and the Chef stayed after closing time to make us a meal - which was delicious! Lovely surroundings.

Review 56：Good golf course and gym. Apparently changing owners but both myself and collegue could not sleep on the mattresses as so worn and collapsed, both of us didn't sleep as unbearable. I wouldn't send anyone to stay there over night, a complete hole !!

Review 57：the room was very noisy, shower was very poor like standing uder a hose. Bed was very poor and could feel the mattress springs. food on room service was adequate but not great.

Review 58：Décor is very outdated and most of the hotel/rooms, are in needed of TLC.

Review 59：Choice of breakfast was good and love the location of the hotel. Staff were also very friendly. Gym was a nice touch too.

Review 60：Rooms need upgrading, golf course and other public areas need investment and much TLC, you can tell no money has been spent at this hotel for many years!

Review 61：Staff all friendly and helpful during my 2 night stay.

Review 62：Bed, Wifi, breakfast, sheets didn't look clean - not crisp, dinning room cleanliness, curtains fell down, window frame were disgusting

Review 63：Parking and most staff were friendly

Review 64：Rooms were very tired and needed freshened up. Pencil drawing all over one of the walls was just an indicator. If the rooms matched the newly refurbished function room, a much better review and place to stay.

Review 65：Friendly enough.

Review 66：The steam room wasn't working and apparently according to a regular member, its not unusual for something to be out of action. Also breakfast was disappointing as our friend had an unidentifiable object in his sausage, there was something green in my scrambled egg and my husband had a piece of cloth or cotton in his egg too.

Review 67：Very welcoming, and friendly staff. Happy to change our room because of loud neighbours and we had a lovely quiet room with all the facilities required. Also enjoyed the use of the pool and sauna - all good.

Review 68：Room was rather shabby could do with some maintenance. Thought the restaurant menu was rather sparse ended up with sausage and mash thought this was more like a bar meal and not a restaurant meal although in the room there was a menu that had steak and fish dishes. The spa area was in need of a bit of attention, big holes in the floor by the jacuzzi and all in all looked a bit run down

Review 69：The location and reception staff and bar restaurant staff

Review 70：All of the hotel was very tired, needs a good clean and redecorate. Room wasn't very clean with coffee splashes up the wall near coffee facilities, bathroom product splashes up door and all over bathroom floor. Also had items left behind by other guests under bed (a toy, packet of tights and tissues), clearly hadn't been cleaned under there for a while.

Review 71：The bed was two (broken) single beds tied together not a double, the toilet seat was broken, the room was dirty. the whole place needs investment

Review 72：When we did complain we were delt with professionally

Review 73：The pillows were thin and cheap and I woke up with a stiff neck. Breakfast was chaotic, we didn't get a cup of tea until 15 mins after we got to the breakfast room and that was because we had to stop a waiter who all blanked us and had to ask for a cup of tea. Tomatoes and bacon was rancid!

Review 74：They had a gym!

Review 75：The bed, the thin walls

Review 76：I will never stay here again. We had an awful night's sleep.. the beds were so uncomfortable with a mattress where you could feel a metal grid running through it. Nobody should have to sleep in them. There was also somebody walking around above us from 3am to 8am and when we called reception they said there was nobody in the room above us, must have been lying.

Review 77：Spa ladies messed up our booking. They put my friend and I in for the following Friday and my other friend in for incorrect treatment. They also did not get back to her on the treatments she could have whilst pregnant. They were great though and fitted us in however it was probably slightly rushed.

Review 78：We could check in early. The spa was great and we had it virtually to ourselves. Whilst we were in there the guys played golf.

Review 79：our room was a little tired looking but we understand the hotel have got refurbishment plans in the pipeline.

Review 80：Good value for money,lovely breakfast and good location,would use the hotel again.

Review 81：We stayed 2 nights the first night we stayed in room 308 but the base of bed was broken and the springs can be felt through the mattress,the next day the lovely receptionist Louise moved us with no problem however this bed was also poor and broken, beds need replacing urgently. On the friday evening we checked in at about 8 pm and was told we could order food until 9 pm so we went straight to the bar area only to be told by the duty manager they were to busy to make us a sandwich we explained we didn't mind waiting but the manager although very nice said they couldn't as they were to busy !

Review 82：Most of staff were lovely and very friendly.

Review 83：the rooms are not completely clean. Found half eaten cookie in a draw, dead spider and it was a bit dusty. Some of the corridors smelt musky. I do think for the price they charged I expected better.

Review 84：The staff where very nice and friendly"

Review 85：Generally the whole place including the room, bathroom, swimming pool and bar/restaurant were dated, not particularly clean and generally things looked as though they were falling apart. Our bathroom had paint peeling around the ceiling, the shower was so old it was stiff to turn on/off, our twin beds were incredibly springy and uncomfortable, the towels in our rooms and dressing gowns were old and no longer soft, and the changing rooms for the swimming pool were really quite dirty and the floors looked as though they hadn't been mopped in weeks. It could be a really lovely luxurious place to stay with a little bit of an overhaul.

Review 86：The staff were friendly, the food was consistently very good, and the grounds it was set it were very quiet and pretty. Our room was very spacious, with the added bonus of a balcony overlooking the grounds.

Review 87：No air condition in the room where the reception was held and no opening windows so as this was the beginning of August the heat whilst eating was unbearable x

Review 88：We held our daughters wedding reception here every thing was absolutely perfect they were very professional and helped in every way they could I would defiantly recommend this as a hotel and wedding venue this is a fab setting Well done to all staff that helped to mack this a very memorable day .x

Review 89：The venue had a down at heel appearance, not everywhere but the exterior certainly needs some work to at least alter the impression.

Review 90：The manageress was trying very hard, but I think it was an uphill struggle and did not have the support needed

Review 91：The reception is very unuseful, check out take me 1 hours to get the invoices, printed 3 times wrong balace invoice, fool and mad reception. The telephone does not work in the room, reported and take 2 days chased to sort it out. Bar falled services, getting wrong bills to wrong room number. IT is nightmare to stay at the foolish staff hotel.

Review 92：None

Review 93：Visit marred by fousty smelling room. Mould on window and net curtain. poor outlook into rear litter in yard. Rat bait box under window. Poor overall cleanliness across whole site, except golf course.

Review 94：Duty manager eventually moved us to upgraded room that became available after two days. Poor communication between management concerning our complaint. Eventually resolved

Review 95：The place looked a bit dated and worn, probably in need of a refurb.

Review 96：Location was convenient for wedding we were attending at Hengrave Hall. Good values for money. Very friendly and helpful staff.

Review 97：We stayed for a meal before we started back home, but the food was poor quality and expensive and not very nice at all for a basic meal of fish and chips and ham egg and chips. I would guess that the chips were reheated from lunch time left overs.

Review 98：Location was quite good and view of the golf course. Due to an emergency situation we had to leave 2 hours after we arrived so didn't actually get to stay overnight. But we didn't like our room, carpet was quite stained and an overall unclean feeling about it. Quite glad I had to leave and not sleep there.

Review 99：Sleeping accommodation needs to be refurbished. Sleeping accommodation needs to be aired. Beds need to be replaced and the wall are as thin as paper.

Review 100：For my needs the location was right.

Review 101：I had to demand to move rooms as the room had horrible stains on the carpet walls and ceiling. The bath was broken with plaster coming off of the ceiling. It smelt of sweat too. When I was moved I filled in the breakfast in room card, which was not collected so I had no breakfast.

Review 102：Staff helpful, good shower, near where I needed to be.

Review 103：Very tired looking hotel.good big gym let down by some shocking unsafe. unhygienic benches held together by duck tape..which have been the same way for over a year

Review 104：Staff helpful

Review 105：The room was large but shabby. I know that there were renovation going on but there was a skip directly below my balcony. the evening meal was pretty poor and breakfast was appalling. No one mentioned that eggs were cooked to order, so I went to the buffet, started to plate up, go to the eggs, then had to ask if any were coming, and that was when the staff reappeared.

Review 106：The room was very large, with everything in it that you need. The view was lovely.

Review 107：Dead fly on my coffee cup in the morning. Not much choice for breakfast. Very uncomfortable bed - two mattresses put together. Dated décor and in need of maintenance. Dirt splashes all over the ceiling.

Review 108：Being able to use the gym Staff were friendly Lovely grounds

Review 109：Bed very uncomfortable,needs new mattress Dark woodwork everywhere badly in need of renovation White bread only at breakfast Scrambled egg burnt.no menu given

Review 110：Location

Review 111：Being told there was no Rose because there was another wedding the previous day!!!! Totally unacceptable!!! The breakfast was very overcooked and dried out and ourselves along with others were asking for coffee and tea and not being acknowledged at all by the staff! The food ran out and staff told us there was no more, I am sure you must know how many people you are catering for (I booked this room very early in the year) The room and especially the bathroom was not very clean at all, the bath and all the fittings were not nice at all!!!....we were not impressed after having stayed at a Premier Inn the previous night which was exceptional in all aspects and half the cost!!!!!

Review 112：Reception staff were helpful and polite

Review 113：The hotel was very "tired" and seriously in need of redecorating. Our room had lots of cracked plaster, a piece missing from the bathroom door and we had a hole where the locking mechanism for the bathroom door should be. The stairwell smelt heavily of damp.

Review 114：Corridor areas need smartening up, strong damp smell on staircase to lg floor. Restaurant staff seemed to have a gripe, moaning to each other. one of them loudly commented "I'm not going to say more in front of these people" receptionist was on the phone complaining she needed help and moaning about other staff

Review 115：Housekeeping staff were very friendly, room was large and comfortable and appeared to be well maintained. Nice buffet breakfast, liked that eggs were cooked fresh to order

Review 116：Hotel is very tired with filthy carpets, just looks uncared for all over. The pool was nice but the showers in the leisure centre were mouldy and smelly, most unpleasant.

Review 117：Staff friendly and helpful. Location is very nice. Price was cheap.

Review 118：Bathroom not good with stained ceiling from shower and leakage over top of shower curtain. Obviously not been inspected or reported for months. They did replace shower head on reporting it but floor/bath connection in bad condition - black & dirty. Only one bedside table & unable to reach light switch on one side. Net curtains badly creased.

Review 119：Staff very friendly and helpful. Breakfast excellent.

Review 120：Very very uncomfortable beds, felt every spring, didn't sleep at all well, and had to lie on duvet !!! Please change mattresses a sap !

Review 121：Friendly staff in the dining room and reception, especially Simon and Steven

Review 122：Public areas need a scrub... Need a maintenance clean. Stood on something in the pool area, that I need tweezers to pull out. Potential to be lovely, needs a big investment.

Review 123：Staff

Review 124：The decor felt dated, and our stay was more "functional" as we were going to a wedding, but if it had been simply romantic/relaxing, this wouldn't have fit the bill. Breakfast was tasty, but basic. Didn't have a special "gluten-free" option (we had mentioned my wife was allergic to gluten.

Review 125：Staff were helpful. Spa facilities were relaxing.

Review 126：The hotel and spa are in the process of refurbishment which is long overdue. I was hoping to book a treatment in the Spa and despite being told the therapist was fully booked for the day they closed early! We rejected the first 2 rooms offered but the third was acceptable.

Review 127：The staff were very helpful and friendly. The receptionist couldn't have been more helpful finding us a suitable room.

Review 128：The hotel is very tired but comfortable. Breakfast needs to be refreshed and filled up more often as they kept running out of food. But brought out more on request.

Review 129：The staff were very friendly and helpful. We were there under sad circumstances and everyone respected that and nothing was too much trouble for them.

Review 130：Old, dated, dirty, it's what I would have expected if I was paying £30 a night......

Review 131：Staff were very nice and helpful with my solution, even though I was a dissatisfied customer they went out there way to resolve my situation

Review 132：corridors not cleaned very well. There was refurbishment going on in certain areas though so that may be why. Although a used plaster was left disgaurded on the floor for several hours right in the middle of the corridor leading to the bar area

Review 133：good pool. great breakfast

Review 134：The first double room we were put into was 2 singles bed pushed together that were both sunken in the middle, and because of the gap in the middle you couldn't actually sleep in it like a double bed. The cleanliness of the room was questionable with dirt, cobwebs and spiders of great quantity. The food in the restaurant although it wasn't bad many of the items listed on what I had(cheeseburger and chips) were either missing or not as advertised, there was no onion, tomatoe, the bun wasn't brioche and the hand cut chips were frozen. When I highlighted this they took what I said on board but overall not that bothered.

Review 135：Leaving the hotel was the best bit although the staff were relatively pleasant and helpful.

Review 136：The staff were luke warm. The place needs redecorating and updating, the lower ground floor smelt of damp and the room had no air con/ cooling so on the 25degree eve it was stuffy with no through breeze. Breakfast was basic/ cheap sausages etc. At £75 for the night it was expensive!

Review 137：seemed to have a lot of facilities- pool etc but we didn't use them as we were out with friends during our stay

Review 138：Waited from 2.30-3.30 for room key wouldn't open door . Booked for twin it was double waited for it to be changed.my husband is disabled day one breakfast late after i asked reception

Review 139：Friendly staff

Review 140：Breakfast speed of service - only three members of staff to service 100

Review 141：New management. I believe will improve the service. Already seeing a difference. Assistant Manager only been there three days

Review 142：Our room (111) had no ventilation except the bathroom fan. The room smelled muggy when we walked through the door. Creaky beds.

Review 143：Friendly, helpful staff Lovely, quiet neighbourhood Easy to find, despite a bit wayside. Generally good standard in common areas.