Bentota Beach by Cinnamon

Bentota Beach by Cinnamon descritpion

Located along Bentota River, Bentota Beach Hotel offers rooms with scenic views. It provides 3 dining options, a spectacular outdoor pool and exciting activities like elephant rides, archery and watersports.
The Bentota Hotel is a 10-minute drive from the Sea Turtle Hatchery and the Brief Garden. It is 2.5 hours by car from the hotel to Bandaranaike International Airport.
The luxurious guest rooms are spacious and equipped with colorful wall decorations and beddings. They have private balconies and a minibar, as well as an in-room safe and cable TV.
Recreational activities are endless at the hotel. It has floodlit tennis courts, racquetball courts, billiard tables and a water sports center, where guests can try wind surfing, jet skiing and diving. For a more relaxing afternoon, Azmaara Spa’s professional therapists offer customized massages and treatments.
The Peacock Restaurant serves a selection of international and local dishes. Araliya Restaurant provides a memorable fine dining experience with an impressive wine menu. For light snacks, visit the Soorya Pool Bar.

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Facilities of Bentota Beach by Cinnamon

Outdoors ：Outdoor Pool | Outdoor Pool (all year) | Grounds

Pets ：Pets are not allowed.

Food & Drink ：Restaurant | Bar | Restaurant with Dining Menu | Buffet-Style Restaurant

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Free!Free public parking is available on site (reservation is not needed).

General ：Safe | Shops (on site) | Non-smoking Rooms | Facilities for Disabled Guests | Elevator

Reviews for Bentota Beach by Cinnamon

Review 1：We booked two rooms (double and a triple room). In the triple room there were only 2 towels, soaps etc.

Review 2：Beautiful location between the river and the sea:)

Review 3：Staff and customer service is just terrible. Rooms on ground floor are damp, smelly, full of ants, mould in the bathroom. Restaurant is like a school dinner hall. Whole hotel needs a refurb. All inclusive is encouraged but it's an absolute pain - staff aren't interested as less chance of them getting a tip. You have to sign for everything. Spent 3 days repeating our room number and signing bits of paper. Watersports overpriced and old machines/equipment. Spend a bit more money and go to a better hotel

Review 4：Lovely gardens. Pool and Beach

Review 5：The reception staff tried to cheat on us at all time by calculating the room rate in a different matter.They let you book the room in USD first, then they convert the USD into Sri Lanka Rupies in the most expensive possible way. At the end you need to pay 10% more for the room as the initial booking. Eventually we didnt pay a penny more, but lost at least 2 hours in negociating about the payment, instead being at the beach.

Review 6：Food was great. Room was ok.

Review 7：N/a

Review 8：Everything, food, staff, quick service. I did not want to leave. Close to the beach and the lagoon with plenty of water sports and a beautiful spa service. We are definitely coming back here

Review 9：Older hotel. Small rooms. Room for family of three was a double room with an additional bed. Not the cleanest rooms and bathrooms.

Review 10：Typical beach resort. Good buffet. Friendly staff.

Review 11：We discovered that if you use Booking.com then they have special rooms for you. On the first floor and right outside the window there is some kind of ventilator making bad noise. Stuff said that for booking they have these rooms ( cheaper and not so good as other rooms in this hotel). So if you want nice room, contact them directly without booking.com

Review 12：Hotel has good location and seems quite clean and spacious.

Review 13：Beds r horrible Hotel needs to be renovated fast. Need a baby pool since it's a great place for kids.

Review 14：Food was very good Nice place for kids to enjoy Nice beach

Review 15：- Horrible staff, expect one person the sale officer " Pradeep" all staff were horrible, they were not at all friendly or helpful, The guys at front desk got very bad attitude and are not at all ready to help. we reacehd early and requested an early check in , we were even ready to pay for getting the rooms early, even after having room the front desk guys were not ready to help and we waited 3 hrs at looby and thru the help of the sales officer the guys gave a room which looked horrible and looked liked it was not cleaned for months. During out wait the front desk people were not even ready to get our luggare into the lobby, for 3 hours all our baggage and valuable were left outside the hotel in the car drop reception. when asked why r the luggare dropped there, the guy at counter said they got cam there, wht is the point if we loose our valuables and having snap shot of the video clip, we had to wait out side the hotel next to the luggage, they treat customers very badly, our booking was for 2 rooms and both the rooms were not clean to the standard of 4 star,i wont recommend for any one even if u get it free

Review 16：Just a place to stay, beach was very nice, breakfast was gud

Review 17：Everything else unfortunately. We took a basic room. We were initially assigned a room which was unlocked and apparently the mini bar was unlocked too. We were then changed to another room with 3 beds despite being only 2 persons. When they removed the extra bed, the underneath was extremely dirty and dusty which shows how unclean the place is. The light over the sink in the bathroom was not working. The electricity kept going on and off as the key card slot was not working properly. As we were there for just 2 days, we did not inform the reception as we didn't want to change rooms again. On the day of check- out, a member of the staff knocked on the door and proceeded to walk in to 'check the mini-bar' and I had to inform him that this was unacceptable as we were sleeping in the room. Either pay more for a better room or move to a better hotel.

Review 18：The pool.

Review 19：Reception:- charged more for using a VISA card - Exchange rate is way low & they charge extra 3% fees. Room: - Booked a double bed & they provided checked me in 3 single beds, - sheets very old & dirty. - They do not clean the floors. - they have special rooms if you book using Booking very bad location. Breakfast: - Very hard to catch staff for tea or coffee. you need to tip

Review 20：Location. Garden.

Review 21：The staff specialy at the bar was least bothered about guests. Didn't even come and ask if we want a drink or the menus.

Review 22：Upul from housekeeping was the only staff member who did his job properly.

Review 23：I would rate my overall experience as horrible. When I entered the room it was so humid and the floor had dust mixed with humidity. The bed had dust fallen off from the ceiling fan. The washroom looked so dirty. I really don't know how the room service cleanliness works. I saw the room service guy takes the face towel and started cleaning the toilet before putting it into the laundry. Most of the time the requests are not entertained by the staff. Meals are horrible except the breakfast.

Review 24：The breakfast was awesome. Superb location. Nice view. One of the best locations I have ever stayed at.

Review 25：Rooms and hotel in general requires serious renovation. Staff were always working for a tip openly which we did not experience in the other three locations we stayed in.

Review 26：Location good with well kept gardens and surrounding facilities! Food variety and quality was good along with well priced.

Review 27：The beds were not comfortable. The bed linen looked dirty and was bobbly. The bathroom was very dated and shabby, with mouldy areas in the shower cubicle. When it rained heavily, water came in under the balcony door. The reception staff were very grumpy and not welcoming at all. All the staff generally are not very happy and not hugely competent, especially in the restaurents. For example it took us 5 requests and about 15 minutes to get a teaspoon for our tea, having already gone and sourced the sugar ourselves! The food is ok but not great. The buffet restaurent is very big but just too busy and chaotic for a relaxing breakfast or dinner. There is very little shade around the pool with only 3 parasols for over 800 rooms!!

Review 28：The location is great. The hotel is on bentota beach which is beautiful. The pool is also great but is very deep (8 foot) in places. The grounds are large and beautifully looked after. Great seaviews from the room.

Review 29：Poor quality room, unclean when we checked in. We had to complain to manager to get a clean room.

Review 30：Good location on the beach. Breakfast buffet was so-so.

Review 31：No night swimming in the pool or unable to walk on the beach for a midnight stroll. I think this is client choice so signs should be removed and let client enjoy the freedom. Spar in the hotel is run by a private company and managed by a 23 year old boy who has no clue nor fully trained? still charge European prices for untrained staff. whilst massaging he answer his mobile phone. Ten minutes later he leaves you in your room to go and do something else. Worst spar I been to!

Review 32：Hotel grounds look fantastic and beach is great too. Hotel could do with a bit of renovation as furniture is bit old. Staff and food is great.

Review 33：The Construction planningof this hotel is too confusing, the service is ok, the food is average, moreover I booked 4 rooms for family members and 2 of them have including mine has a problem with the A/C is was really hot it wasn’t cooling at all ( and we all now the weather in Bentota no one can stay without A/C) I called the reception and they sent the technician he spend around 6 minutes fixing it (as he said) and nothing happened!

Review 34：it is a good place to visit with family since it has its own beach and accessing the beach was easy. Good price

Review 35：The Construction planning of this hotel is too confusing, the service is ok, the food is average, moreover I booked 4 rooms for family members and 2 of them have including mine has a problem with the A/C is was really hot it wasn’t cooling at all ( and we all now the weather in Bentota no one can stay without A/C) I called the reception and they sent the technician he spend around 6 minutes fixing it (as he said) and nothing happened! Anyways it is a good place to visit with family since it has its own beach and accessing the beach was easy.

Review 36：Good price helpful staff

Review 37：The local men hanging around at the entrance on the beach. The waiting staff who gave me my bill every time before I had even started my meal. I was very disappointed with their attitude.

Review 38：I really love the Bentota grounds and Pool.

Review 39：It seemed the bar staff did not know how to make many drinks properly, even those on their menu. I still suggest staying here, but beer and shots if you are drinking.

Review 40：Beautiful beach, wonderful pool, everything was great.

Review 41：The facilities were great. the close proximity to the beach and river were added benefits with the whole pool experience. water sports centers located within and outside the hotel. Got an excellent deal on the spa was amazing!

Review 42：Custom service is very, very bad. We had a big problem with the room and there were a lack of professionalism to solve it!! Very amateur for a 4* hotel!!

Review 43：Great location and food

Review 44：The first room had a terrible smell and the bathroom, especially the shower, was dirty. We got a smaller room as replacement. Again the smell was bad, but the bathroom was cleaner, allthough the toilet seat was broken and the water drain was not working. Second day the sink was full with ants. We assume the bad smell has to do with an old sentralized airconditioning system.

Review 45：The beach is super. The outdoor facilities are good. Nice view from the terrace.

Review 46：Dominance of guests coming through tour operators. Check-in procedure awfully slow. Not their fault, but pool temperature is terribly high

Review 47：I stayed here 15 years ago, liked it and now came back for a short stay. It is still a good place, good value for money, nice premises.

Review 48：There are only few restaurants and other facilities outside the hotel. There are only beach hotel resorts near to this hotel, so it is better to take a half board and to stay in the hotel for the evening. There is not much to do outside.

Review 49：Nice, luxury, clean hotel, two swimming pools,tropical garden, gymnasium. Very large nice and clean sand beach. You can walk few kilometers on the beach on the both sides. Most of the day quite big waves - rough sea, difficult to swim more than 50m from the bank. Room is with shower, balcony, comfortable double bed, AC, TV and WIFI. Tasty buffet breakfast and dinner.

Review 50：The staff was one of the worse I have stayed with worldwide. The majority of guesses were russian, and we got interrogated by rude several times every hour if we were stayed in the hotel, as they were worried we were just using their pool... Also at check out I had questions about our bill but they were not interested. They asked me to leave the seat so the next costumer could pay. There are many actually 5 star hotels along the beach were you can stay for cheaper.

Review 51：The beach is stunning, however there are no sunbeds, umbrellas or toilets! For a self-acclaimed 5 star (more like 3 star) you would expect facilities on the beach.

Review 52：The hotel badly needs some maintenance and renovation. It's a bit dark and dungeon like with the dark stone finishes.

Review 53：The location and the food are both excellent.

Review 54：При заезде обнаружили, что кровать застелена довольно старым застиранным бельем (причем это было при обоих заездах в отель), но за несколько минут после звонка на ресепшен белье было заменено на новое, также, как и подушки. Так что, не стесняйтесь менять то, что не нравится.

Review 55：Отличный отель за соответствующие деньги. Мы обошли все отели в округе, и вернулись в Bentota beach во второй раз. У соседнего The Surf при всей внешней привлекательности полное отсутствие приватности: на ваш балкон может легко прийти любой человек с общего пляжа. В Cinnamon Bay маленький пляж, очень много людей, очень дорогие рестораны и очень странная политика бронирования - наше оплаченное проживание отель отменил за день до заезда. Taj - прекрасен, но это совсем другой бюджет. Так что Bentota Beach в компании с бурундуками - отличный вариант.

Review 56：The room (702) was not particularly clean . No attention to detail eg. Drawers were not cleaned properly so clothes came dusty and dirty. They did not fit properly and had mites in them. Bathroom was in serious need of refurbishment with mould in many places and limescale all over the glass.

Review 57：Location of the hotel. Garden was wonderful. Snack/Pool Bar staff were great

Review 58：Nothing to do with the hotel but the beach has sand flies!! Very annoying and itchy.

Review 59：Great design, lots of sunbeds dotted around the gardens. Great evening buffet. 2 mins from the beach

Review 60：The check in is very slow. The reception will ask me to sign a lot of documents. Also the check out is very slow.

Review 61：very nice hotel. wonderful experience. Good swimming pool, very nature lawn, famous beach is at left hand and river sports centre at the right hand. Definitely i will come again.

Review 62：Nothing... really ... but one comment though. If you have a bad or wounded leg or having trouble with walking then you should ask for a room close to the reception because some of the rooms do have incredible long walking distance.

Review 63：We had two spacious rooms side by side on the second floor with a view to the garden and the pool area which was great. Our beds where big and comfortable. The buffet breakfast was just perfect, one of the best we had in Sri Lanka. The garden was huge and the beach was in less than 5 minutes walking distance. I wanted to extend my stay but I didn't have more days to spend now.

Review 64：Comfortable room with a view and a/c. Large gardens with relaxing views. Expansive uncrowded sandy beach. Wide variety of buffet food available. Friendly and easy check-in and check-out. Short walk to many small shops, restaurants and bars.

Review 65：Check the minibar tiny fridge in the room when you arrive, and then every time they pretend to stock it, because it may turn out in the end that "the crisps are opened" and a few bottles have "loose caps" as in "you obviously drank this vile-looking local soda and then filled the tiny bottles up again, you rascal you :)". It won't cost too much, but annoying nevertheless.

Review 66：This is probably the best hotel in the whole island for boring couples and families trying to soak up some sun and salty air in a quiet place where they get pampered but pay quite reasonable money. Great beach, great grassy lawn all around, sport facilities, nice pool, attentive staff... The cooking in the restaurant below the dining mess hall, and also the room service cooking, are far superior in quality to, and just as affordable as, the generic lunches and dinners in the dining hall.

Review 67：The staff at reception had no clue about the area, transportation, tourist attractions, or the hotel it self. It was one of architect Geoffrey Bawa,s most significant buildings. Sri Lanka,s most important architect and modern contributor to the arts. He designed parliament house not to mention many other important building all over Sri Lanka. They didn't even know who he was. They knew nothing of local and interesting tourist attractions and had no clue on how to get to them, When I asked how I could get to the airport in the morning I was told to go outside and find a taxi ( at 6am) as the hotel taxi would be more expensive and it would take 3 and a half to 4 hours to get there?, then I was told 2 to 2 and a half hours by other person and then one and a half hours by another person. At 6 am when I went to "find a taxi" there were none available?? It takes one and a half to 2 hours on the NEW expressway to get to the airport from the Hotel. Maybe your staff should ALL know this. Also the bathrooms are all very very unclean. I understand the building is old, but a simple clean with bleach especially in all the showers is a very easy way to properly get rid of all the mould and soup scum all over the shower. They need to be cleaned properly. It is not acceptable to have mould all over bathrooms with dirty shower screens.

Review 68：The buffet food was amazing and the chefs that came out of the kitchen to talk to guests were just lovely. The grounds and gardens and pool and beach were exceptional.

Review 69：Bathroom in need of a deep clean but otherwise fine.

Review 70：Excellent value for money, gorgeous pool and stunning gardens, friendly staff and great access to a great beach.

Review 71：Internet connection is a little spotty at times. And the TV screen can get quite grainy which is annoying if you're trying to watch a movie and can't see very much.

Review 72：Beautiful clean beach. Friendly staff who really do try their very best to accommodate all requests and they succeed in doing so.

Review 73：1. Serious mosquito situation, might benefit from nets on windows 2. The low rumble of the hotel bar's bass continues well into the night

Review 74：The beach, the pool, the rooms, the open garden spaces, the food, the staff, the weather.

Review 75：The breakfast buffet is too expensive, 1,500 which works out as 10 euro. sounds cheap but too expensive for Sri Lanka. It's cheaper to order room service surprisingly! Food is lovely all the same!

Review 76：Such an amazing experience! We were Group of 5 Irish girls. Got an amazing offer and honestly felt like we hit the jackpot! Felt like a 5* hotel. The staff were amazing,really nice and treated us as though we were their friends!They even came to wish us off in the taxi! Deepal at reception was so helpful and Bala the pool assistant couldn't have been friendlier! The location was perfect as it was right by the beach, so we could have the best of both worlds switching between pool and beach! GOT so many amazing photos, monkeys and puppies on the beach! There isn't much nightlife in Bentota, but it's the kind of hotel that you don't need to as enjoying the luxury and the views is better off it hour a hangover! We bought a bottle of wine one evening and sat on the beach which was nice. The rooms are beautiful with lovely views and spacious beds. its close to water sport facilities. Could not recommended it more!!!

Review 77：wifi a bit slow in my ground floor room.

Review 78：Beautiful landscaping; easy access to train station, beach, river; lots of activities to enjoy; room was spacious and comfortable;

Review 79：the reception staff need to be changed. The attitude is completely un professional beside the don't understand the basics of good hospitality.

Review 80：The location, facilities, pool and food.

Review 81：The staff were outstanding. We arrived at 6 am and the staff were able to find a room for us even though check-in was not until 2pm. All the staff were very helpful and friendly. Excellent food and a nice relaxing bar.

Review 82：The toilet was awful. I paid a 100000 Rs through Bookings.com and Ifeel cheated as I don't think I got anything of value anywhereclose to that amount. We had some Arab guests who harrassed us thewhole Sunday and it truly spoiled our day. Management said theycouldn't do anything about it unless they physically harassed us! Ispent so much money to spend the afternoon being afraid to come out ofmy room. Dinner could be improved. The desserts for every meal could bevery much improved.

Review 83：The staff. Very nice and helpful and friendly. Our bedroom was nice.Breakfast and lunch was nice.

Review 84：Buffet is only thing to eat, the people staying are unfriendly and the staff are not personable. Also there are rules when leaving the compound to go to the beach. Also Bentota is a terrible town to visit if you want to leave the hotel at any point- dirty, loud, rude people and not traveler friendly!

Review 85：Big room that opened to a fairly nice garden area with what looked like a fun pool (it was raining during our stay and they were cleaning it).

Review 86：Room walls had cobwebs & dust, even the room phone had not been cleaned. Sheets & pillow covers had stains. Washbasin in bathroom was blocked and did not have a cover. Basically a run down hotel room. Don't look at the mattresses, you will run away.

Review 87：Location of the hotel is great as it borders a beautiful beach and the river. Also the property looks great externally.

Review 88：The only thing we would fault is that the breakfast foods were barely warm. However, we did find the same fault with the other 4 hotels we stayed in in Sri Lanka so maybe this is normal. It did not spoil our stay but thought it worth mentioning.

Review 89：We loved everything about this hotel and wish we'd stayed longer than our two planned nights. Beautiful, large gardens for those who don't particularly like the sand but also a lovely beach.

Review 90：Requested for late check-out at 4pm. The response was flat 'No' without any attempt to go the extra mile. The only response I got was to come back with the request the next day. On 2nd day, I was asked, "so who promised you that this could be done? We can only extend till 2pm." I agreed and left it. On the check-out day, they called at 11:38 to say that I have to check out by noon. Totally disrupting my rest and not demonstrating any sense of coordination again when asked (now by another staff): "who promised you that?". Getting their act together is probably a good first step.

Review 91：Nice big sun lounge area

Review 92：Really inconsiderate regarding noise early in the morning. Our room was just not very clean. Food at hotel wasnt great especially buffet where one guest was trying everything before serving onto his plate with serving spoon. At the Cocktail bar by pool, we ordered and paid for drinks only to be shouted at as we were leaving saying we owe 100 rupees as the barman that served us got the price wrong. Dinner isnt served until 19:30 which was a little late. Would not recommend staying here!

Review 93：Some employees really made the effort and went out of their way to look after us. The pool was nice and brilliant watersports centre over the bridge. (Not the hotel one) Great restaurant across the road called fun and joy, great service their and great food.

Review 94：-The rooms are very old for the price that the hotel is charging...itwas very dissapionting

Review 95：-The pool, garden and beach are amazing and very clean. -Goodlocation of the hotel next to the train station and by the beach -wehad only breakfast in the hotel but the buffert was quite various andfood was delicious

Review 96：The 2 single beds joined together, and in the bathroom the condition of the towel they were more brown in colour and very old

Review 97：I like the pool side and the garden

Review 98：We stayed in room no. 824 The bathroom was very unclean The amenities were poor Very expensive hotel but the basic needs of accommodation is not up to a standard 4 STAR Hotel Do not recommend for tourist as the hotel will tarnish the entire tourist industry of Sri Lanka

Review 99：The garden area, beach & the pool

Review 100：this place is terrible everything is old and pealing, staff wouldn't stop bothering over the phone and at the door about minor things. bad stay.

Review 101：nothing!

Review 102：Nothing....

Review 103：It was a surprise anniversary present for my parents... They have enjoyed staying the food was delicious and specially the friendliness of the staff...

Review 104：Bad & Dirty & old rooms, bad room smell, bad reciption & no respict for the guest, no water in the bathroom , used towels & bed cover , to much aunts& insects in the rooms

Review 105：need proper cleaning/dusting, windows and toilets and some renovation specialy in toilets.

Review 106：location and facilites is great. good buffet specially for big families best hotel. overall nice hotel with value for money with the discuunted price we got from booking

Review 107：Room quality is POOR! Come on Bentota Beach - - upgrade your rooms. And, wash your towels so that they are white and NOT off-white. Not very 4-Star'ish in my opinion. I would rate them a 2*

Review 108：Location, food, pool

Review 109：Room was horrible..dirty..smell really bad..bed sheets had blood stain and hair..even the bath room wasn't clean..management should be more attentive..

Review 110：Position was good..pool and the beach was quite nice..an the staff was nice as well

Review 111：We call room service and not able to reach and not extra such as combs or toothbrushes.. Hair dryer not working and Air con freezing too cold and not able to control..

Review 112：We love locations, Food ! Staff nice., But need lot of training

Review 113：While checking out I queried an item on the list and I had 6 members of staff standing watching. Then when they moved away they continued to stand staring and taking in their own language. Felt very intimidated.

Review 114：Mostly friendly staff, pool was nice and food was good

Review 115：Sporting facilities old and dated, sports activities not performed as advertised.

Review 116：Great beach liocation

Review 117：Excellent service, good food and comfortable for my kids

Review 118：Higher price. Unkempt rooms (mold, lights...). Slow personal.

Review 119：Location between bay and ocean. Security. Full service.

Review 120：This hotel offered what it should offer and the whole experience was positive.

Review 121：It's very old hotel needs renovation now

Review 122：Location is really good

Review 123：It's a very nice place with very friendly staff. Enjoyed the stay very much.

Review 124：Everything was fine. Helpful staff. Excellent position. I am going to visit this hotel again.

Review 125：The room smell like wet

Review 126：no

Review 127：location

Review 128：Staff was slightly surly at times and not entirely honest. Not everyone, just a couple.

Review 129：Location, excellent beach, pool, bar, food.

Review 130：Bathrooms are old

Review 131：Good location, great price, nice pool

Review 132：Excellent stay..!

Review 133：Perfect situation, next to the beach Huge swimming-pool and unrepprochable service Perfect place !

Review 134：Nothing to say more than i felt comfortable like i'm in my home

Review 135：The hotel requires cleaning, upgrading of all facilities.

Review 136：Excellent location

Review 137：People are using the pool without proper swimming attire. This is highly health concern. No wifi

Review 138：Location and atmosphere

The Fine Print

Please note the following additional fees:- Christmas Eve Dinner Supplement on December 24 , which costs USD 80 per adult and USD 40 per child - New Year Eve Dinner Supplement on December 31, which costs USD 90 per adult and USD 45 per child- International Cricket Period Supplement, which costs USD 100 per room per night