Hotel Okura Amsterdam

Hotel Okura Amsterdam descritpion

The luxurious Hotel Okura Amsterdam is in trendy De Pijp, just over half a mile from the museum quarter. The champagne and cocktail bar on the 23rd floor provides magnificent views of Amsterdam.
The modern rooms at Hotel Okura Amsterdam have marble bathrooms and flat-screen TVs. They are decorated with warm colors and large windows, providing views of Amsterdam.
Nagomi Spa & Health provides a relaxing atmosphere after a day of business or sightseeing. The Japanese influenced spa is accessible for a fee, and provides a broad range of massages and body treatments.
Hotel Okura Amsterdam houses four high quality restaurants which all have been awarded by Michelin. The innovative restaurant Ciel Bleu with breathtaking views of the city from the 23rd floor is awarded with two Michelin stars. The Japanese restaurant Yamazato has one Michelin star and serves authentic kaiseki cuisine. The chefs at the one Michelin star Teppanyaki Restaurant Sazanka prepare food on a hot griddle, right in front of your eyes. Serre Restaurant, awarded with a Bib Gourmand, features a pretty view from the waterfront terrace.
Hotel Okura Amsterdam is surrounded by restaurants and shops. A taxi stop can be found right in front of the hotel and the nearest tram stop is 325 ft away. The museum district is less than 10 minutes away by tram.
Oud Zuid is a great choice for travelers interested in Museums, Cycling and Culture.

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Facilities of Hotel Okura Amsterdam

Outdoors ：Grounds | Terrace | Sun Deck

Pets ：Pets are not allowed.

Food & Drink ：Bar | Restaurant with Dining Menu | Buffet-Style Restaurant | Special Diet Meals (upon request)

Internet ：Free!WiFi is available in all areas and is free of charge.

Parking ：Private parking is available on site (reservation is not needed) and costs EUR 35 per day.

Languages Spoken ：Russian | Dutch | Japanese | Spanish | English

Reviews for Hotel Okura Amsterdam

Review 1：When we checked in, they had given our room to someone else which meant we didn't get into our room until after 3pm. I was told that my husband had already checked into the room, even though he was standing beside me! Apparently they gave our room to someone with the same surname as us. Once we were in our room, which was lovely, we received a phone call each day which was for other people - one about a dinner reservation and one about a treatment in the spa. We hadn't booked either of these appointments. All in all, the overall impression of the Okura was one of confusion.

Review 2：This is a fantastic hotel, excellent facilities and beautiful rooms. The bathroom was really special!

Review 3：Our stay has been a total disaster. Although our reservation was quite clear,the so called "deluxe" room did not meet our requests. Staff was slow,not efficient and uncooperative. Reception is a mess especially if you arrive at check out time. We had stayed several time in this hotel but will not come again. How can this still be considered a five star hotel????

Review 4：You have to pay to use the gym! The location is not so close to the old city center. Its more of a business hotel, you will be treated better if you are wearing a suit.

Review 5：The room is beautiful, and the bathroom has large glass windows overlooking the canal, so nice and bright with a TV facing the tub. The hotel has Michelin star restaurants and an inviting scenic sky bar on the last floor (23rd) with breathtaking views of the city.

Review 6：We were bothered once or twice by people trying to come clean the room, but they were very apologetic and polite.

Review 7：The staff were amazing, really friendly and attentive. The room was clean and comfortable with a great bathroom.

Review 8：We had a very bad smell is one of the 2 rooms. The staff was very reactive to clean, but despite their efforts, the odour remainded, and we had to live with it, as windows can't be opened. The room service portion size are ridiculously small. Being at the 4th floor, we had a view on a petrol station and a ugly roof.

Review 9：The staff cares a lot about the guest and is very friendly. The breakfast, as well as the hotel restaurants are fantastic. The hotel is well located, not far from the center, and on a nice area. the rooms are very larged and well equiped.

Review 10：Pricing for extras could have been clearer - didn't know cost of mini bar or laundry service until we checked out. We should have called to check however it would be good if there was a detailed price list on arrival.

Review 11：Hotel was beautiful and the service we received was excellent

Review 12：Having to pay to use a pool in a hotel that cost as much as it did

Review 13：It was clean and tidy, staff friendly, location was good as it is a 2 minute walk to the tram which can then take you to the centre

Review 14：- the same breakfast served daily; we expected from a LHW to have some creative dishes, juices daily as in other deluxe properties. - we ordered penne arrabiata (room service) and the pasta was over cooked, and no taste of arrabiata at all. - we wanted one evening to have dinner in one of the Japanese restaurants, the hostess informed that it will close and no seats available, then a waitress came and gave different information, followed by the captain who invited us to come in. this should not happen in a lHW.

Review 15：the staff at the reception, housekeeping and 23rd floor Bar, were friendly and always available to help and assist.

Review 16：A rude other american geast I bumped into her a little bit by the chrismasbuffet and say sorry but she didn't accepted my apology and was yelling at me very hard and i was afraid she was going to hit me Some of the staff just speak english and i am a dutch geast and i do think the hotel need to have staff that speak dutch too

Review 17：The staff is very kind and friendly

Review 18：You have to pay to use the pool which is a joke considering the price of the hotel. You have to pay for proper WiFi. The only hotels I have ever been to that have charged for this type of service is hostels. You do not expect this from a supposedly quality hotel.

Review 19：Staff were friendly.

Review 20：Visit Amsterdam regularly with work 10 or more times a year and this is the best so far. A little bit more expensive and outside the city than others so would advise for couples or the older generation not boys on a lads holiday as the hotels location is a ten minute ride away by cab. The staff service and facilities are amazing here with great restaraunts especially szanka!

Review 21：An absolutely amazing stay , first class staff and location, unfortunately My wife couldn't make it because of incidents happening in Europe , but the staff in the Hotel looked after me, It was a shame, they made her a beautiful birthday cake that I had to eat all to myself, thankyou guys

Review 22：after spending so much of money for the room, we were charged euro 15 per person to make use of swimming pool.. it is much of a shame for such a " high rated" type of the hotel.. staff was not really welcoming, either..

Review 23：Overnight parking is 35 euro..

Review 24：Hotel and staff were great. Rooms are spacious and clean with a nice amount of features. Many little things in the room go a long way. Double sinks, bathroom stool with makeup mirror for the misses and an espresso maker. I will be sure to stay here again when I am back in town.

Review 25：Not my biggest concern but free availableTV stations and quality of screen were not really up to the overall high standard of the hotel.

Review 26：The overall experience was top so hard to lift something out.We especially liked the Serre restaurant, only planned to eat there once but ended up having all our dinners there. Excellent quality of food for reasonable price, very friendly and professional staff.

Review 27：We had to pay for using the pool.

Review 28：I loved the hotel's facilities, the room, the reception service, the parking. On our deal the parking was included in the price of the room. We dinned at the the Serre restaurant and the food was a gastronomic experience. We paid for 3 persons 110 euros ( including 3 dishes, 1 dessert and 2 bottles of water). Quite reasonable price for the quality of the food ( but the portions were so small...). The pool was fantastic although it costed 7,5 EUR for a child and 15 EUR for an adult. The room was fantastic: we had a junior suite very spacious, although in one room. The also have at the reception a smoking room for the clients. I got it through Booking for 350 EUR for 2 nights for 2 adults in a double room. Then i contacted the hotel and asked for an additional bed in the room for our child that costed 70 EUR per night, but along with the upgrade from a standard double room to a junior suite. Its an expensive hotel , but you will enjoy it for sure. Breakfast was 35 EUR per adult and a reduced price ( i think 17 per child) but we didn't use it. We had breakfast in the nearby MelEGG restaurant with lovely omelets - it is situated 20 m approx before reaching from the hotel the tram stop for Tram No 12. However we had to quew for 15-20 mins outside in the street...this disturbed us a bit). All in all a fantastic experience and we are looking forward to go back! I certainly recommend but search for a deal.

Review 29：heath club poor and impersonal, watch billing - charged for minibar that I did not use, dinners about 30% more expensive than needed to be

Review 30：lovely views, good staff, Executive lounge a real winner.

Review 31：service and information of personnel. No rooms available for an early check in / fresh up (for a frequent guest). Also not possible to book an extra night. Told us they were sold out. But could still book an extra night through booking.com! (thank you ;-)) Not sold out after all?!! Very bad.

Review 32：close to Amsterdam City Center, good restaurants.

Review 33：The location, but taxi always ready 24 hours and tram stationis only 5 minutes walks

Review 34：Generally all in this hotel is good, from the entrance , the front desk they are very helpfull , the food in all restaurant at the hotel are superb, We plan to stay there on our next visit on april

Review 35：There was no King size Bed, instead they attached two small beds !! The Internet was the worse i have ever seen in my life !!

Review 36：The Hotel facilities was good , staff was helpful and polite , the room is wide.

Review 37：Walking distance to center a bit long. Popular inhouse restaurants with no priority for residents.

Review 38：Extremely nice facilities. Concierge service impeccable. Very high room standard.

Review 39：Wifi was a little bit on the slow side.

Review 40：Fabulous hotel, staff were wonderfully helpful and friendly. Guest rooms had lovely little touches here and there and the bathroom was marvellous - the see-through glass wall was interesting!

Review 41：It would be perfect if the water temperature could be higher.

Review 42：We were quite happy choosing this hotel. Totally 5 nights with amazing breakfast. Convenient transportation and friendly staff. We also enjoyed the swimming every night.

Review 43：Nothing

Review 44：Location is grea 15 mins bike ride to Central Amsterdam (Dam Sq), 20-25 mins on a tram. It's good being out of the centre and the views are excellent.

Review 45：A city tax of £12.50 per night is requested on arrival (we was paying on arrival , so maybe will be included in full price if paying in full before arrival.) was not mentioned before hand. Also €100 per night deposit requested. Location is right on the limit you would want to walk into town . Around a 25 minute walk.

Review 46：Rooms were very clean and comfortable. Stayed in the deluxe double room. Everything could be controlled by remote from the bedside including curtains, A/C and lighting. Nice big bath with TV, and large double shower .

Review 47：I know many hotels in Amsterdam and to me this is one of the best. Although Okura is a mainly a business hotel the weekend rates are very competitive. The breakfast is also excellent

Review 48：when I booked the room, It said that this type of room will be on higher floor with excellent view. At the time of check in the staff lied to me and told I am getting an upgrade and then gave a room over looking the roof of an adjacent building. It is very expensive and I strongly do not recommend this hotel. You can get much nicer hotels for less money

Review 49：Its very clean

Review 50：we didn't like the way the room rates were calculated, some nights were 100 or so euros dearer, which was rather underhand. Also, this was the first hotel we've come across to charge for the use of the swimming pool. We declined to use it !

Review 51：Quiet location. Lovely clean car park.

Review 52：The Hotel was really nice. The staff where very helpful and facilities are excellent. I would recommend this hotel to Family and friends. However it was a little further out than we would have liked.

Review 53：WE did not have a single bad experience

Review 54：We stayed in the Okura for three nights, during a 3 week European tour. The Hotel is located in a quiet area, but public transport to the all the Amsterdam attractions is but a short walk from the hotel. The staff are friendly and helpful, the room was excellent and the hotel food most enjoyable My wife and I unreservedly recommend this hotel

Review 55：That you have to pay extra for high speed wifi in 2015 in a 5 star hotel is very strange !!! They should put free high speed wifi in all rooms and areas ..

Review 56：Everything

Review 57：Every thing is charged including breakfast gym health center and surprisingly emptying mini bar you have to pay 25 euros!!! No free bottles of water in the room!!

Review 58：The hotel for business is comfotable and quite and close to the RAI conferance center

Review 59：Restaurants were either fully booked or too crowded. Serreé food was not good. They blocked credit card amount, waiting for it to be back

Review 60：Helpful cheerful staff. Luxurious spacious room. Excellent bathroom. Big Windows's for sun to come through. Perfect location near RAI

Review 61：Watch out for the Japanese hi-tec toilets - They are very strange :-)

Review 62：Lovely hotel - Business or leisure. The restaurant where the chiefs cook at the table in front of you was amazing

Review 63：The hotel is located in a nice and quiet place, the room is large and confortable with a great view to the canal. The bus station is almost in front of the hotel and you can access museum area in 10 min by tram.

Review 64：Expensive breakfast.

Review 65：Close to RAI Convention Center and many good restaurants. Friendly staff. They rent bikes which is a very interesting way to know Amsterdam.

Review 66：Check in waiting line at counter Same staff explaining Amsterdam and doing check in Suggest tourist information at other counter

Review 67：Car acces and parking

Review 68：A little far from the city center but easily accessable using public transport. You may also walk to main attractions of Amsterdam in 20-45 minutes. Pool is not included in standart room price, costs 15euros per person per day; but it is clean and large enough. Rooms and beds are very comfortable..

Review 69：nothing

Review 70：Excellent hotel with extra ordinary facilitis, the staff was very nice and the service is A+. I strongly recommend this hotel although it is expensive.

Review 71：Dear management, It's 21st century and a free internet also means a FAST one. DO something about it.

Review 72：Okura is a nice hotel, well located and well managed. Rooms are large enough for staying with kids.

Review 73：Door between room and bathroom could not be closed , so stays opened and it was not comfortable for me

Review 74：Great view of Amstardam from upper floors , Very friendly staff , nice restaurants , nice gift shop with a good verity of souvenirs

Review 75：Nothing I could really discern.

Review 76：Courtesy. Professionalism. Ever ready / always willing to help and put guests at ease. Understanding that each need is different and dealing with each with confident familiarity by always enduring to call out guests' names at every encounter. Okura was a refreshing tonic for me, driving home the essence of customer engagement and service.

Review 77：The general bar area was 'lost' within the bistro- not very relaxing nor appropriate.

Review 78：Very friendly and helpful staff. The location was great- out of Amsterdam but close to everything

Review 79：I had no bad experiences however the free wifi seemed to be a little erratic. For an extra fee you could pay for a high speed connection.

Review 80：The hotel was in a great location. It was easy to access transport into the centre when required. The hotel was very clean and beautifully presented. There was interesting artwork around and the restaurants were excellent. The staff were so helpful and professional and eager to please. Brilliant bikes for hire.

Review 81：The room was very warm at night which caused very little sleep. Ask the front desk to turn the air conditioner up in our room and they said they would but never did. The staff we're not warm and friendly as we would have expected. They checked us in and out in but did not make us feel welcome. I asked for a water when I checked in, just arrived from the airport after a very long flight and they told me to purchase water from the room???

Review 82：The hotel was very clean, updated and had what we needed.

Review 83：Wifi - It needs to go free at high/decent speed. Charging for the Internet is passe...sorry but true ! Breakfast prices are exorbitant.

Review 84：Excellent Front Desk / Housekeeping / Room Service. Outstanding Restaurants.

Review 85：35 Euros per person for that breakfast is ridiculous. It is just regular breakfast that you can get in any three star hotel with 5 euros each.

Review 86：Pool and overall Nagomi health facilities was a nice surprise. High class and very friendly staff.

Review 87：We had no bad experience.

Review 88：The hotel was beautiful and the staff very helpful. The location was quiet and the tram very close, which how made it easy to see all parts of the city. The view from the bar is spectacular. The staff was patient with novice travelers.

Review 89：The Spa was not open in the mornings and had very little availability. We could not get any treatments apart from one massage during our three nights stay. The breakfast was good with a wide selection, but pricey. The straff at the Teppanyaki restaurant could not rekommenderar any wine under 100 euros.

Review 90：Luxurious and comfortable with a pleasant atmosphere. Excellent Concierges!

Review 91：Half empty whiskey bottle in the fridge, 5 coffee tablets instead of 6 next to the coffee machine, a bit of water in its tank, but not enough - all made the spirit of the previous guest very much alive, which isn't necessarily a good thing in a hotel, then the money deposit policy, which was laughable for this kind of establishment (we had a pre-paid credit card for safety reasons, so they took 200 eur upon arrival and then gave it back - in cash), the price of the breakfast, also laughable (32, 50 - 35 eur/pp), as it's not golden.

Review 92：Toilet, bed, view.

Review 93：Extreme air-con at times - was very hot when we went though. Quite a business-driven feel.

Review 94：The view from the room - get a high one. The personal gift for my wife on her birthday - a delicious, amazing cake from one of the many Michelin Starred restaurants.

Review 95：We checked in one day late due to airline delay. I think somehow we could have gotten a credit for that night. Big corporation versus individual.

Review 96：Paying for the swimming pool, city tax and the lack of urgency on checking in.

Review 97：The hotel is beautiful, very well presented and well placed just outside the hussle and bussle of the town centre.

Review 98：Nothing important.

Review 99：The staff were cordial and mostly efficient. Thanks Marieke. The concierge was excellent! Robby help and suggestions ensured I made the best of my trip.

Review 100：There is only one chair in a double room. The décor and atmosphere is clinical, and without charm. There is no kettle etc, but a Nespresso machine, which is next to useless.

Review 101：the pool and gym are very good - above average size for hotels.

Review 102：Free wifi was slow, breakfast not included and cost 40 bucks.

Review 103：Really nice room with an amazing bed, big bath tub, and sweeping views over Amsterdam from the 16th floor.

Review 104：Wireless Internet service really bad with many disconnections and rate me very In today's age , and without a good Internet connection experience was not pleasant Mtridh. Breakfast is varied but lacks freshness especially vegetables served it .

Review 105：Staff , location , view highest floor ,Japanese restaurant, lounge ,modern and comfortable spa

Review 106：The location, little space of the room, the breakfast was not rich enough

Review 107：I liked the luxurious entrance , the bathroom, the espresso machine in the room

Review 108：The only thing I can say bad about the hotel is it's location... The best way to get to the hotel is via a taxi, catching a tram might cost you to walk a bit while carrying your bag.

Review 109：Everything was excellent and the staff was very friendly. In addition their restaurants are an experience that needs to be well experienced!

Review 110：been asked to 'fix' own Nespresso machine room; drink ordered to be in room on arrival not there- not major, but not 5 star

Review 111：Cool location surrounded by decent restaurants, market; excellent top floor bar, decent room.

Review 112：Didn't realize it was a brisk ten minute walk and another 10 min tram ride into Dam Square. It was freezing cold even in April/ May. Guess we didn't do enough homework before we left Australia.

Review 113：The luxurious bathroom and very comfortable bed and classy and modern decor and facility.

Review 114：The staff in the Yamazato restaurant were very friendly and made a solo diner feel very comfortable. Food was excellent and the chef gave me a signed copy of the menu. Excellent.

Review 115：No bad experiences to report. Everything was spot on as to what I expect in a hotel.

Review 116：I travel internationally once a month for business and stay in a verity of hotel types. The Okura is one I would put at the top of my list to recommend. I was in Amsterdam on business and was close enough to the RAI to walk every day - which was a plus.

Review 117：The checking (took more than half an hour), the breakfast was plenty but nothing special (and no japanese food :-)). The rooms are up to a 5 start hotel in terms of comfort although not too recent.

Review 118：The japanese touch, the presence of star michellin restaurants (open to young children), the pool, the neighborhood (cool area not far from downtown), the staff (very friendly and helpful)

Review 119：WiFi is very slow, most of the time can not used. For this kind of expensive hotel, this situation is totally unacceptable.

Review 120：location, swimming pool, rooms, breakfast

Review 121：After check in went up to the room and a nice surprise was there on the desk. A very nice birthday cake and a card from the hotel.....nice touch. Lovely comfy bed and the bathroom is special. The cocktails are very good in bar 23

Review 122：Very late check in time of 2pm. Ignored my request for a room on a high floor. The room was tiny. Only 3 pillows of poor quality in the room for 2 people to share. Charged extra to use the swimming pool.

Review 123：Clean and comfortable

Review 124：Problems with safe (battery empty - got replaced), Toto toilet (battery empty - needs to be replaced), Curtain (didn't close automatically - fixed hook myself).

Review 125：We got a nice upgrade to executive room! Ciel Blue & Tenty Third Bar - both very good with amazing service. The sommelier Noel Vanwittenbergh is absolutely fabulous.

Review 126：Business centre internet was very dissappointing and never had a stable connection for more than 5 minutes

Review 127：Staff very helpful always smiling treat us with respect all the time

Review 128：For the time we spent there and the facilities to which we had access, it was still too expensive. There are many who wish to stay there so that's the overriding reason for the high prices. I've only ever tried one restaurant, Yamazato, but the others have intensely passionate chefs who, obviously, challenge themselves.

Review 129：The quality of the service is the best I've experienced.

Review 130：The location, comfort and ease of stay, nothing was too much trouble, I travelled with my mother, we stayed in a family room (two rooms with an interconnecting door)

Review 131：Hotel restaurants close their kitchens at 9:30-10 which is quite early for a fancy hotel. Very serious business friendly hotel, not much to do for groups of friends. Hotel bar on level 23 small and rather boring. Avoid the Japanese restaurant - very basic sushi and not much of a variety. Definitely not for sushi lovers.

Review 132：Breakfast was really good though expensive. Food runs out quickly so get there early. Very quiet location perfect for a good nights sleep.

Review 133：Booked a for a weekend with my girlfriend, the room rate was expensive but I though it would be worth it as it is a nice hotel where I have stayed before a few years ago on business during the week. Then I discovered we had to pay €15 per person per time to use the pool and gym. Also an additional €25 per person for breakfast is steep. Then on check out I was told I needed to pay 20% City Tax in addition. Poor value, the hotel is nice but not that special and little things like this is what will stop people coming back

Review 134：Comfortable room and bed

Review 135：I thought I had paid in advance but paid again. The room rate was 189 e I booked a special offer at 129e.why

Review 136：convenient. Super view from terrace. Good pick up.

Review 137：It was nice to get good rest in a quiet room with comfortable bed after a long trip as well as good selection of restraurants in the hotel. We could recharge energy for our business for a next couple days.

The Fine Print

Please note that a charge of EUR 15 is applicable for entrance to the Nagomi Health (including the swimming pool), except when booking the Executive Room and Family Room.Guests are requested to note that bed types are upon request only and subject to availability.Please note that the restaurants are often fully booked. Guests are advised to make a reservation well in advance.Breakfast is available for EUR 32.50. Guests who book an executive room rate or higher have breakfast included in the rate.Breakfast is served:Monday-Friday 7 am-10 amSaturday-Sunday 7 am-11 am